Accord Lettings

1.42/5 rating 45 reviews
  • 31% valuation accuracy
  • 11% recommend
  • 25% fee satisfaction
At Accord Lets, we are passionate about people and property. Accord Lets have been setting new standards of service and professionalism within the property market since 1990, offering a wide selection Read full description...At Accord Lets, we are passionate about people and property. Accord Lets have been setting new standards of service and professionalism within the property market since 1990, offering a wide selection of high quality properties in Leamington Spa, Warwick and Birmingham.

All of our staff are handpicked, highly motivated and extensively trained. By combining state of the art technology with traditional customer service, we are able to provide an efficient property marketing and letting management solution, which is second to none and caters for all needs.
Accord Lettings



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“Talk about not going the extra mile...”

Sep 05,2018
Minithumbdown
By: 'Clive'
Sep 05,2018
0 people found
this helpful
Everything I imagine a poor agent to be. I'm trying to rent a property but it's clear that they want short hours, limited slots and everything to suit them not the customer....
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Never got that far
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By: Sam Sneyd
Sep 17, 2018
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Sorry you feel this way Clive. Unfortunately you cancelled your original appointment at very short notice however we offered various appointment times to rebook including an early morning appointment all of which you declined. We will accommodate viewing times where we can and offer flexibility where possible even during the busiest periods. We cannot offer night time appointments as you were requesting as this is outside of our office hours and jeopodises the safety of our staff and interrupts ...

“RIP OFF...”

Jun 20,2018
Minithumbdown
By: 'sharon'
Jun 20,2018
0 people found
this helpful
DONOT GO ANYWHERE NEAR THEM!!! WANTS TO CHARGE £800 FEES for 2 students to rent a two bedroomed flat. £100 admin fee £150 credit reference £300 tenancy agreement £250 inventory fee !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...
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Comment on agent fees
Dreadful sharks
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“Stay away......”

Apr 27,2018
Minithumbdown
By: 'FT'
Apr 27,2018
0 people found
this helpful
Very good in chasing you for any of their interests. Poor problem solving, arrogant attitude, difficult to keep an efficient communication with. They should learn how to treat tenants in the same way they would like to be treated....
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“Lettings, Accord Leamington...”

Apr 23,2018
Minithumbup
By: 'Rose Lee'
Apr 23,2018
0 people found
this helpful
Myself and my daughter were looking for rental property in the area. Having contacted Accord with our requirements Michael Walden contacted us immediately with suitable properties to view. We were also shown around a potential property. Mr. Walden is a true professional and was extremely ...
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Comment on agent fees
The fees are pretty much standard in comparison with other Letting Agencies
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“Worst Letting Company I've Ever Dealt With...”

Apr 17,2018
Minithumbdown
By: 'Elaine'
Apr 17,2018
0 people found
this helpful
I have been renting properties all around the world for 16 years. I have worked in Customer Services and Sales for even longer. I can say this company are the worst company, not just letting agency, that I have ever dealt with. I spoke to them ...
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Comment on agent fees
TERRIBLE and the highest I've ever been asked for in 16 years of renting Admin £100 Referencing £150 Tenancy agreement £150 Inventory £125 (fees £525 in total)
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“Great Team and people to connect with. I recently wanted ......”

Jan 29,2018
Minithumbup
By: 'SJ'
Jan 29,2018
0 people found
this helpful
Great Team and people to connect with. I recently wanted to move into a property which was not in a very good condition,but they helped me out and supported me,completed the entire deep cleaning and rectified the issues within few days which was ...
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Comment on agent fees
Inventory Fees is bit on a higher side rest is all in accordance with the market rates.
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“Accord agency in Leamington is simply horrible. They treat people ......”

Jan 22,2018
Minithumbdown
By: 'Avoid at all costs'
Jan 22,2018
3 people found
this helpful
Accord agency in Leamington is simply horrible. They treat people like animals and have no respect at all. They seem to be very interested in your money instead. Arrogance and snobbery seem to be the way the agency is led. A part from very few ...
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Comment on agent fees
theft
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“The most unprofessional and incompetent agents I have ever experienced. ......”

Jan 11,2018
Minithumbdown
By: 'Fada'
Jan 11,2018
2 people found
this helpful
The most unprofessional and incompetent agents I have ever experienced. From arguing against tenants and careless attitudes to leaving tenants in poor living conditions despite knowing the condition of the property before you move in. They do not check the property beforehand and they do ...
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Comment on agent fees
Outrageous and absolutely ludicrous
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“BEWARE. ZERO STAR OUTFIT. I really could go on about ......”

Dec 03,2017
Minithumbdown
By: 'Paul Marshall'
Dec 03,2017
7 people found
this helpful
BEWARE. ZERO STAR OUTFIT. I really could go on about this, but I'll keep it short and let the pictures speak for themselves. My wife and I moved from the States in Dec 2016 and leased a property (sight unseen) through Accord prior to our arrival ...
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Comment on agent fees
Awful.
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“Horrible agency. Avoid like the plague!! Outrageous fees (they charged ......”

Aug 25,2017
Minithumbdown
By: 'Ronnie Pickering'
Aug 25,2017
6 people found
this helpful
Horrible agency. Avoid like the plague!! Outrageous fees (they charged extortionately high fees for just about everything. Huge fee for guarantor referencing, huge fee to renew the property, huge fee to change payment dates, huge fee to get a written reference for new property. Unethical, ...
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Comment on agent fees
Outrageous.
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“Very poor experince as potential tennant. Multiple wrong appointments booked ......”

Aug 10,2017
Minithumbup
By: 'Oliver Jones'
Aug 10,2017
1 people found
this helpful
Very poor experince as potential tennant. Multiple wrong appointments booked and late cancellations due to inability to retrieve keys for a viewing. They seem completely incompetent and would not recommend either for a tennant or a landlord....
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“Absolutely awful experience in my time living in an accord ......”

Jul 06,2017
Minithumbdown
By: 'Langerhans'
Jul 06,2017
1 people found
this helpful
Absolutely awful experience in my time living in an accord property, they will apply massive tenancy fees for anything they can get away with (including a reference fee for the same person twice in five months), any issues reported will be ignored for months on ...
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“Very bad, POOR customer services from Accord Lets - Birmingham ......”

Apr 12,2017
Minithumbdown
By: 'CMH'
Apr 12,2017
1 people found
this helpful
Very bad, POOR customer services from Accord Lets - Birmingham - Informed me I was meant to pay a certain amount for deposit and then kept increasing the deposit amount. By the time I moved in the deposit had been increased by nearly ‚£600 which then ...
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Comment on agent fees
Bad
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“Beware of this agency ! Don't expect anything help or support ......”

Jan 29,2017
Minithumbdown
By: 'James'
Jan 29,2017
6 people found
this helpful
Beware of this agency ! Don't expect anything help or support from them, they are just money driven. The property was very good and well maintained thanks to the landlord and everything worked, but the way agency conducts any matter with us is always suspicious. As ...
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“Myself and 2 friends found a property online within the week ......”

Jan 12,2017
Minithumbup
By: 'Craig'
Jan 12,2017
0 people found
this helpful
Myself and 2 friends found a property online within the week we were able to view the property. Olivia has been extremely helpful with all of my questions and flexible in regards to issues. Had no problem whatsoever with Accord Lettings...
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Comment on agent fees
Fees are quite high but you do get a high level of service
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“Landlords and Tenants - BEWARE! I gave up renting an ......”

Oct 10,2016
Minithumbdown
By: 'Claire'
Oct 10,2016
2 people found
this helpful
Landlords and Tenants - BEWARE! I gave up renting an apartment because I felt cheated when presented with their fees, which are abysmal (750£ for a 1BR apartment). I was informed that the fees will be 'a few hundreds' but 750£ is definitely more than that. 175£ were ...
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Comment on agent fees
Horrible.
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“I've been told to pay for the first 3 months of ......”

Mar 03,2016
Minithumbdown
By: 'Aziz'
Mar 03,2016
0 people found
this helpful
I've been told to pay for the first 3 months of tenancy agreement in advance including 2 months deposit before viewing the property. That's ok. However, as I am an International student, and I am not familiar with some staff. I surprised that, I found the the ...
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“I strongly recommend you to avoid dealing with this silly ......”

Feb 21,2016
Minithumbdown
By: 'Medo'
Feb 21,2016
0 people found
this helpful
I strongly recommend you to avoid dealing with this silly agency . They look down at their customers and their customer service is rubbish . They are really the worst agents I have ever seen. As their admission fees and charges are the highest in the market . ...
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What agent could do to change your mind?
Very very bad
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Comment on agent fees
Very very bad
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“Awful Lettings company! Had to wait 5 weeks chasing them every ......”

Dec 18,2015
Minithumbdown
By: 'FFullwood'
Dec 18,2015
1 people found
this helpful
Awful Lettings company! Had to wait 5 weeks chasing them every day for a new dishwasher. Lied on several occasions! Do not go with this company trust me it is not worth it! The employee's are patronising and willing to do next to nothing to help ...
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What agent could do to change your mind?
Extortionate! Not acceptable with how little they do and how much chasing you have to do!
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Comment on agent fees
Extortionate! Not acceptable with how little they do and how much chasing you have to do!
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“This is the worst agency I have ever had the ......”

Sep 21,2015
Minithumbdown
By: 'M'
Sep 21,2015
1 people found
this helpful
This is the worst agency I have ever had the misfortune of dealing with! They do not honour their agreements and have an utterly shocking approach to customer service. Contracts mean nothing to them, they will do whatever they want regardless of what they have ...
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What agent could do to change your mind?
Extortionate.
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Comment on agent fees
Extortionate.
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“All I can say is I have never ever experienced ......”

Aug 14,2015
Minithumbdown
By: 'FuriousCustomer'
Aug 14,2015
2 people found
this helpful
All I can say is I have never ever experienced anything as bad as Accord. * They do not understand what customer service is. They fail on a daily basis! They do not understand what a verbal contract is, breaking it several times and being deceitful. ...
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What agent could do to change your mind?
They were dishonest. They never returned calls. They broke a verbal contract. They did not act professionally. They do not know what customer service is.
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Comment on agent fees
Fees were outrageously high. 60% higher than fees for the average agency in Birmingham.
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“With other estate agents, when looking for a property they ......”

Jul 07,2015
Minithumbdown
By: 'Stephanie'
Jul 07,2015
1 people found
this helpful
With other estate agents, when looking for a property they have been more than helpful with my search. With Accord lets however I got terrible customer service. I called about a property I had seen online and their advert was vague so I needed a ...
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“They just want money in the bank. Charges are highest ......”

Jun 05,2015
Minithumbdown
By: 'Laura'
Jun 05,2015
1 people found
this helpful
They just want money in the bank. Charges are highest in the market and appear to be for things nobody else charges. When signed the contract we were not human any more. Service was horrible from that moment on. I had to wait 5 hours! for ...
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What agent could do to change your mind?
Highest in the market
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Comment on agent fees
Highest in the market
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“It started out positively - they seemed so helpful via ......”

Apr 10,2015
Minithumbdown
By: 'CorkGirl'
Apr 10,2015
0 people found
this helpful
It started out positively - they seemed so helpful via email when I was looking for a property! More than eager to take my hold money and so on. Following this, it was nothing but incompetence, rudeness, inefficiency and some actual outright lies. They misrepresented ...
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What agent could do to change your mind?
Ludicrous fees - and some for things they didn't do and had to contest (credit check, references). I mean, they didn't even have my GENDER correct, but had charged ‚£75 for my reference check. They didn't even Google this prospective tenant
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Comment on agent fees
Ludicrous fees - and some for things they didn't do and had to contest (credit check, references). I mean, they didn't even have my GENDER correct, but had charged ‚£75 for my reference check. They didn't even Google this prospective tenant
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“I have been living in rented accommodation for over 8 years ......”

Dec 19,2014
Minithumbdown
By: 'Fed Up'
Dec 19,2014
3 people found
this helpful
I have been living in rented accommodation for over 8 years with a variety of companies and I can safely say I have never received such appalling and unprofessional service as I have from Accord. When we were viewing the flat the service we received was ...
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What agent could do to change your mind?
To show even a basic amount of customer service would be a significant step in the right direction
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Comment on agent fees
The agent\'s fees are far and above anything you will be asked to pay with any other company and these are not made clear. Had the service been even remotely ok i would have been understanding of the fees, as it stands i cannot even begin to hazard a guess as to where it goes and how the justify it
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“Fees. Fees. Fees. £££. Firstly they do not list their fees ......”

Dec 16,2014
Minithumbdown
By: 'kane4'
Dec 16,2014
3 people found
this helpful
Fees. Fees. Fees. £££. Firstly they do not list their fees online which raises suspicions, and rightly so as they charge £600 admin fees for a new tenancy. Yes, £600! All of the main agents in Birmingham charge up to £300 at the top end of the scale yet ...
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Comment on agent fees
Fees are more than double competitors. I\'m shocked that landlord\'s continue to use Accord and that tenant\'s pay these fees which are completely unjustifiable.
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“Incompetent staff, and generally have no concept of customer service. ......”

Nov 17,2014
Minithumbdown
By: 'Laloue'
Nov 17,2014
0 people found
this helpful
Incompetent staff, and generally have no concept of customer service. The alarm bells should have rung when we signed our contracts, but luckily our lovely landlady bypassed them when it came to their ludicrous charges for ,essentially, reprinting the contract every year. Waiting for our ...
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What agent could do to change your mind?
Not been dishonest, incompetent and lied...covers most of it I think!
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Comment on agent fees
Extortionate, we aren\'t even convinced we\'re getting the full deposit back as their invoicing is so complicated. Underhand and incompetent.
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“Accord have possibly the worst management and customer service I ......”

Nov 13,2014
Minithumbdown
By: 'Abc'
Nov 13,2014
2 people found
this helpful
Accord have possibly the worst management and customer service I have ever seen. Every time you need to call they are polite and reassure you they were just about to deal with your issue before you called. Of course this is always a complete lie ...
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What agent could do to change your mind?
The agent could have actually done some work and managed the property. Record the issues that were brought to their attention and not ask for it to be repeated each time. Call people back and not make people feel like they need to call every day just to get you to do something.
Attached Files
Comment on agent fees
Why would they get paid for doing absolutely no work?
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“I strongly recommend this agent for all tenants in Birmingham . ......”

Oct 14,2014
Minithumbup
By: 'Mohammad Alhumaid'
Oct 14,2014
0 people found
this helpful
I strongly recommend this agent for all tenants in Birmingham . I've been a customer with them for 6 months and I'm really glad to stay with them for another 12 months . I love how they do the work in a really professional manner which makes you really ...
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“Laura Withington, Property Administrator, is a rare blend of incompetence ......”

Sep 30,2014
Minithumbdown
By: 'happytenant'
Sep 30,2014
4 people found
this helpful
Laura Withington, Property Administrator, is a rare blend of incompetence and bad faith. For six weeks as of Sept 30th 2014, my apartment has not been cleaned by Accord´s service provider, when it should have been, as per the terms of my contract (I offered ...
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What agent could do to change your mind?
It would have been enough that the agency resumed the cleaning service, but there is an open attitude to dismiss the customer and ignore my requests. It is a lack of respect and a waste of my time.
Attached Files
Comment on agent fees
30 GBP administrative fees for a 50GBP payment delay in Sept´s 2014 rent. Wait, 60% fees? Yes, 60% fees, you read right.
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 2 5 32 0 0 0 0 0 6

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No procedure available.

Awards won by Accord Lettings

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Estate agents

Letting agents

View All 4 Branches


Accord Lettings - Birmingham, B1
Birmingham
20 Suffolk Street Queensway, Birmingham B1 1LW
(25)
Accord Lettings - Birmingham, B1
Birmingham
4 Brindley Place, Birmingham B1 2BZ
(1)
Accord Lettings - leamington-spa, Leamington Spa, CV32
leamington-spa
Agricultural House 1 Newbold Terrace, Leamington Spa CV32 4EA
(18)
show all branches (4)
Accord Lettings - Warwick, CV34
Warwick
Unit 4 Olympus Court, Olympus Avenue Tachbrook Park, Warwick CV34 6RZ
(1)

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