At Accord Lets, we are passionate about people and property. Accord Lets have been setting new standards of service and professionalism within the property market since 1990, offering a wide selection Read full description...At Accord Lets, we are passionate about people and property. Accord Lets have been setting new standards of service and professionalism within the property market since 1990, offering a wide selection of high quality properties in Leamington Spa, Warwick and Birmingham.
All of our staff are handpicked, highly motivated and extensively trained. By combining state of the art technology with traditional customer service, we are able to provide an efficient property marketing and letting management solution, which is second to none and caters for all needs.
Everything I imagine a poor agent to be. I'm trying to rent a property but it's clear that they want short hours, limited slots and everything to suit them not the customer.... read full review
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Sorry you feel this way Clive. Unfortunately you cancelled your original appointment at very short notice however we offered various appointment times to rebook including an early morning appointment all of which you declined. We will accommodate viewing times where we can and offer flexibility where possible even during the busiest periods. We cannot offer night time appointments as you were requesting as this is outside of our office hours and jeopodises the safety of our staff and interrupts ...
“RIP OFF...”
1 Star Review
Jun 20,2018
By: 'sharon'
Jun 20,2018
Branch: Leamington Spa, Agricultural House
1 Newbold Terrace
Services: Lettings (as a Tenant)
Rent PCM: £1100 Would you recommend?: No
Postcode: TW12
Branch: Leamington Spa, Agricultural House
1 Newbold Terrace
Lettings (as a Tenant)
Rent PCM: £1100 Postcode: TW12
0people found this helpful
DONOT GO ANYWHERE NEAR THEM!!! WANTS TO CHARGE £800 FEES for 2 students to rent a two bedroomed flat.
£100 admin fee
£150 credit reference
£300 tenancy agreement
£250 inventory fee !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!... read full review
Branch: Birmingham, 20 Suffolk Street Queensway
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: B1
Branch: Birmingham, 20 Suffolk Street Queensway
Lettings (as a Tenant)
Postcode: B1
0people found this helpful
Very good in chasing you for any of their interests. Poor problem solving, arrogant attitude, difficult to keep an efficient communication with.
They should learn how to treat tenants in the same way they would like to be treated.... read full review
Branch: Leamington Spa, Agricultural House
1 Newbold Terrace
Services: Lettings (as a Tenant)
Rent PCM: £925 Would you recommend?: Yes
Postcode: CV34
Branch: Leamington Spa, Agricultural House
1 Newbold Terrace
Lettings (as a Tenant)
Rent PCM: £925 Postcode: CV34
0people found this helpful
Myself and my daughter were looking for rental property in the area. Having contacted Accord with our requirements Michael Walden contacted us immediately with suitable properties to view. We were also shown around a potential property. Mr. Walden is a true professional and was extremely ... read full review
Comment on agent fees
The fees are pretty much standard in comparison with other Letting Agencies
I have been renting properties all around the world for 16 years. I have worked in Customer Services and Sales for even longer. I can say this company are the worst company, not just letting agency, that I have ever dealt with. I spoke to them ... read full review
Comment on agent fees
TERRIBLE and the highest I've ever been asked for in 16 years of renting
Admin £100
Referencing £150
Tenancy agreement £150
Inventory £125 (fees £525 in total)
Branch: Leamington Spa, Agricultural House
1 Newbold Terrace
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: CV32
Branch: Leamington Spa, Agricultural House
1 Newbold Terrace
Lettings (as a Tenant)
Postcode: CV32
0people found this helpful
Great Team and people to connect with.
I recently wanted to move into a property which was not in a very good condition,but they helped me out and supported me,completed the entire deep cleaning and rectified the issues within few days which was ... read full review
Comment on agent fees
Inventory Fees is bit on a higher side rest is all in accordance with the market rates.
Branch: Leamington Spa, Agricultural House
1 Newbold Terrace
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: cv34
Branch: Leamington Spa, Agricultural House
1 Newbold Terrace
Lettings (as a Tenant)
Postcode: cv34
2people found this helpful
Accord agency in Leamington is simply horrible. They treat people like animals and have no respect at all. They seem to be very interested in your money instead. Arrogance and snobbery seem to be the way the agency is led. A part from very few ... read full review
Branch: Birmingham, 20 Suffolk Street Queensway
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: b1
Branch: Birmingham, 20 Suffolk Street Queensway
Lettings (as a Tenant)
Postcode: b1
2people found this helpful
The most unprofessional and incompetent agents I have ever experienced. From arguing against tenants and careless attitudes to leaving tenants in poor living conditions despite knowing the condition of the property before you move in. They do not check the property beforehand and they do ... read full review
Branch: Leamington Spa, Agricultural House
1 Newbold Terrace
Services: Lettings (as a Tenant)
Rent PCM: £1350 Would you recommend?: No
Postcode: CV31
Branch: Leamington Spa, Agricultural House
1 Newbold Terrace
Lettings (as a Tenant)
Rent PCM: £1350 Postcode: CV31
6people found this helpful
BEWARE. ZERO STAR OUTFIT.
I really could go on about this, but I'll keep it short and let the pictures speak for themselves.
My wife and I moved from the States in Dec 2016 and leased a property (sight unseen) through Accord prior to our ... read full review
Branch: Leamington Spa, Agricultural House
1 Newbold Terrace
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: cv31
Branch: Leamington Spa, Agricultural House
1 Newbold Terrace
Lettings (as a Tenant)
Postcode: cv31
5people found this helpful
Horrible agency. Avoid like the plague!! Outrageous fees (they charged extortionately high fees for just about everything. Huge fee for guarantor referencing, huge fee to renew the property, huge fee to change payment dates, huge fee to get a written reference for new property. Unethical, ... read full review
Branch: Birmingham, 4 Brindley Place
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: B1
Branch: Birmingham, 4 Brindley Place
Lettings (as a Tenant)
Postcode: B1
1people found this helpful
Very poor experince as potential tennant.
Multiple wrong appointments booked and late cancellations due to inability to retrieve keys for a viewing.
They seem completely incompetent and would not recommend either for a tennant or a landlord.... read full review
Branch: Leamington Spa, Agricultural House
1 Newbold Terrace
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CV32
Branch: Leamington Spa, Agricultural House
1 Newbold Terrace
Lettings (as a Tenant)
Postcode: CV32
0people found this helpful
Absolutely awful experience in my time living in an accord property, they will apply massive tenancy fees for anything they can get away with (including a reference fee for the same person twice in five months), any issues reported will be ignored for months on ... read full review
Branch: Birmingham, 20 Suffolk Street Queensway
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: B15
Branch: Birmingham, 20 Suffolk Street Queensway
Lettings (as a Tenant)
Postcode: B15
1people found this helpful
Very bad, POOR customer services from Accord Lets - Birmingham - Informed me I was meant to pay a certain amount for deposit and then kept increasing the deposit amount. By the time I moved in the deposit had been increased by nearly ‚£600 which ... read full review
Branch: Leamington Spa, Agricultural House
1 Newbold Terrace
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CV34
Branch: Leamington Spa, Agricultural House
1 Newbold Terrace
Lettings (as a Tenant)
Postcode: CV34
5people found this helpful
Beware of this agency ! Don't expect anything help or support from them, they are just money driven. The property was very good and well maintained thanks to the landlord and everything worked, but the way agency conducts any matter with us is always suspicious. As ... read full review
Branch: Leamington Spa, Agricultural House
1 Newbold Terrace
Services: Lettings (as a Tenant)
Rent PCM: £875 Would you recommend?: Yes
Postcode: CV31
Branch: Leamington Spa, Agricultural House
1 Newbold Terrace
Lettings (as a Tenant)
Rent PCM: £875 Postcode: CV31
0people found this helpful
Myself and 2 friends found a property online within the week we were able to view the property. Olivia has been extremely helpful with all of my questions and flexible in regards to issues. Had no problem whatsoever with Accord Lettings... read full review
Comment on agent fees
Fees are quite high but you do get a high level of service
Branch: Leamington Spa, Agricultural House
1 Newbold Terrace
Services: Lettings (as a Tenant)
Rent PCM: £1000 Would you recommend?: No
Postcode: CV32
Branch: Leamington Spa, Agricultural House
1 Newbold Terrace
Lettings (as a Tenant)
Rent PCM: £1000 Postcode: CV32
2people found this helpful
Landlords and Tenants - BEWARE! I gave up renting an apartment because I felt cheated when presented with their fees, which are abysmal (750£ for a 1BR apartment). I was informed that the fees will be 'a few hundreds' but 750£ is definitely more than ... read full review
Branch: Birmingham, 20 Suffolk Street Queensway
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: B1
Branch: Birmingham, 20 Suffolk Street Queensway
Lettings (as a Tenant)
Postcode: B1
0people found this helpful
I've been told to pay for the first 3 months of tenancy agreement in advance including 2 months deposit before viewing the property. That's ok.
However, as I am an International student, and I am not familiar with some staff. I surprised that, I found the the ... read full review
Branch: Birmingham, 20 Suffolk Street Queensway
Services: Lettings (as a Tenant)
Rent PCM: £850 Would you recommend?: No
Postcode: B16
Branch: Birmingham, 20 Suffolk Street Queensway
Lettings (as a Tenant)
Rent PCM: £850 Postcode: B16
0people found this helpful
I strongly recommend you to avoid dealing with this silly agency . They look down at their customers and their customer service is rubbish . They are really the worst agents I have ever seen. As their admission fees and charges are the highest in the market . ... read full review
Branch: Birmingham, 20 Suffolk Street Queensway
Services: Lettings (as a Tenant)
Rent PCM: £650 Would you recommend?: No
Postcode: B12
Branch: Birmingham, 20 Suffolk Street Queensway
Lettings (as a Tenant)
Rent PCM: £650 Postcode: B12
1people found this helpful
Awful Lettings company! Had to wait 5 weeks chasing them every day for a new dishwasher. Lied on several occasions! Do not go with this company trust me it is not worth it! The employee's are patronising and willing to do next to nothing to help ... read full review
What agent could do to change your mind?
Extortionate! Not acceptable with how little they do and how much chasing you have to do!
Attached Files
Comment on agent fees
Extortionate! Not acceptable with how little they do and how much chasing you have to do!
Branch: Birmingham, 20 Suffolk Street Queensway
Services: Lettings (as a Tenant)
Rent PCM: £800 Would you recommend?: No
Postcode: b15
Branch: Birmingham, 20 Suffolk Street Queensway
Lettings (as a Tenant)
Rent PCM: £800 Postcode: b15
1people found this helpful
This is the worst agency I have ever had the misfortune of dealing with!
They do not honour their agreements and have an utterly shocking approach to customer service. Contracts mean nothing to them, they will do whatever they want regardless of what they have ... read full review
All I can say is I have never ever experienced anything as bad as Accord. *
They do not understand what customer service is. They fail on a daily basis! They do not understand what a verbal contract is, breaking it several times and being deceitful. ... read full review
What agent could do to change your mind?
They were dishonest. They never returned calls. They broke a verbal contract. They did not act professionally. They do not know what customer service is.
Attached Files
Comment on agent fees
Fees were outrageously high. 60% higher than fees for the average agency in Birmingham.
With other estate agents, when looking for a property they have been more than helpful with my search. With Accord lets however I got terrible customer service. I called about a property I had seen online and their advert was vague so I needed a ... read full review
Branch: Birmingham, 20 Suffolk Street Queensway
Services: Lettings (as a Tenant)
Rent PCM: £650 Would you recommend?: No
Postcode: B5
Branch: Birmingham, 20 Suffolk Street Queensway
Lettings (as a Tenant)
Rent PCM: £650 Postcode: B5
1people found this helpful
They just want money in the bank. Charges are highest in the market and appear to be for things nobody else charges. When signed the contract we were not human any more. Service was horrible from that moment on. I had to wait 5 hours! for ... read full review
Branch: Birmingham, 20 Suffolk Street Queensway
Services: Lettings (as a Tenant)
Rent PCM: £975 Would you recommend?: No
Postcode: B5
Branch: Birmingham, 20 Suffolk Street Queensway
Lettings (as a Tenant)
Rent PCM: £975 Postcode: B5
0people found this helpful
It started out positively - they seemed so helpful via email when I was looking for a property! More than eager to take my hold money and so on.
Following this, it was nothing but incompetence, rudeness, inefficiency and some actual outright lies.
They misrepresented ... read full review
What agent could do to change your mind?
Ludicrous fees - and some for things they didn't do and had to contest (credit check, references). I mean, they didn't even have my GENDER correct, but had charged ‚£75 for my reference check. They didn't even Google this prospective tenant
Attached Files
Comment on agent fees
Ludicrous fees - and some for things they didn't do and had to contest (credit check, references). I mean, they didn't even have my GENDER correct, but had charged ‚£75 for my reference check. They didn't even Google this prospective tenant
Branch: Birmingham, 20 Suffolk Street Queensway
Services: Lettings (as a Tenant)
Rent PCM: £750 Would you recommend?: No
Postcode: B18
Branch: Birmingham, 20 Suffolk Street Queensway
Lettings (as a Tenant)
Rent PCM: £750 Postcode: B18
3people found this helpful
I have been living in rented accommodation for over 8 years with a variety of companies and I can safely say I have never received such appalling and unprofessional service as I have from Accord.
When we were viewing the flat the service we received was ... read full review
What agent could do to change your mind?
To show even a basic amount of customer service would be a significant step in the right direction
Attached Files
Comment on agent fees
The agent\'s fees are far and above anything you will be asked to pay with any other company and these are not made clear.
Had the service been even remotely ok i would have been understanding of the fees, as it stands i cannot even begin to hazard a guess as to where it goes and how the justify it
Fees. Fees. Fees. £££.
Firstly they do not list their fees online which raises suspicions, and rightly so as they charge £600 admin fees for a new tenancy. Yes, £600! All of the main agents in Birmingham charge up to £300 at the ... read full review
Comment on agent fees
Fees are more than double competitors. I\'m shocked that landlord\'s continue to use Accord and that tenant\'s pay these fees which are completely unjustifiable.
Branch: Leamington Spa, Agricultural House
1 Newbold Terrace
Services: Lettings (as a Tenant)
Rent PCM: £700 Would you recommend?: No
Postcode: Cv35
Branch: Leamington Spa, Agricultural House
1 Newbold Terrace
Lettings (as a Tenant)
Rent PCM: £700 Postcode: Cv35
0people found this helpful
Incompetent staff, and generally have no concept of customer service. The alarm bells should have rung when we signed our contracts, but luckily our lovely landlady bypassed them when it came to their ludicrous charges for ,essentially, reprinting the contract every year. Waiting for our ... read full review
What agent could do to change your mind?
Not been dishonest, incompetent and lied...covers most of it I think!
Attached Files
Comment on agent fees
Extortionate, we aren\'t even convinced we\'re getting the full deposit back as their invoicing is so complicated. Underhand and incompetent.
Branch: Warwick, Unit 4 Olympus Court, Olympus Avenue Tachbrook Park
Services: Lettings (as a Tenant)
Rent PCM: £1100 Would you recommend?: No
Postcode: CV32
Branch: Warwick, Unit 4 Olympus Court, Olympus Avenue Tachbrook Park
Lettings (as a Tenant)
Rent PCM: £1100 Postcode: CV32
2people found this helpful
Accord have possibly the worst management and customer service I have ever seen.
Every time you need to call they are polite and reassure you they were just about to deal with your issue before you called. Of course this is always a complete lie ... read full review
What agent could do to change your mind?
The agent could have actually done some work and managed the property.
Record the issues that were brought to their attention and not ask for it to be repeated each time.
Call people back and not make people feel like they need to call every day just to get you to do something.
Attached Files
Comment on agent fees
Why would they get paid for doing absolutely no work?
Branch: Birmingham, 20 Suffolk Street Queensway
Services: Lettings (as a Tenant)
Rent PCM: £750 Would you recommend?: Yes
Postcode: B1
Branch: Birmingham, 20 Suffolk Street Queensway
Lettings (as a Tenant)
Rent PCM: £750 Postcode: B1
0people found this helpful
I strongly recommend this agent for all tenants in Birmingham . I've been a customer with them for 6 months and I'm really glad to stay with them for another 12 months . I love how they do the work in a really professional manner which makes you really ... read full review
Branch: Birmingham, 20 Suffolk Street Queensway
Services: Lettings (as a Tenant)
Rent PCM: £1000 Would you recommend?: No
Postcode: B11
Branch: Birmingham, 20 Suffolk Street Queensway
Lettings (as a Tenant)
Rent PCM: £1000 Postcode: B11
4people found this helpful
Laura Withington, Property Administrator, is a rare blend of incompetence and bad faith. For six weeks as of Sept 30th 2014, my apartment has not been cleaned by Accord´s service provider, when it should have been, as per the terms of my contract (I offered ... read full review
What agent could do to change your mind?
It would have been enough that the agency resumed the cleaning service, but there is an open attitude to dismiss the customer and ignore my requests. It is a lack of respect and a waste of my time.
Attached Files
Comment on agent fees
30 GBP administrative fees for a 50GBP payment delay in Sept´s 2014 rent. Wait, 60% fees? Yes, 60% fees, you read right.
