Accord Lettings

38 reviews 1.4 /5 rating
  • 30% valuation accuracy
  • 8% recommend
  • 18% fee satisfaction
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    Tim Dockerty
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    Daniel Roberts
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    Laura Withington
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    Emilee Dutton
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    Paul Dean
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    Claudia Franco
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    Olivia
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    elisa chui
At Accord Lets, we are passionate about people and property. Accord Lets have been setting new standards of service and professionalism within the property market since 1990, offering a wide selection Read full description...At Accord Lets, we are passionate about people and property. Accord Lets have been setting new standards of service and professionalism within the property market since 1990, offering a wide selection of high quality properties in Leamington Spa, Warwick and Birmingham.

All of our staff are handpicked, highly motivated and extensively trained. By combining state of the art technology with traditional customer service, we are able to provide an efficient property marketing and letting management solution, which is second to none and caters for all needs.
 
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Apr 12,2017
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elisa chui
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Apr 12,2017
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Very bad, POOR customer services from Accord Lets - Birmingham - Informed me I was meant to pay a certain amount for deposit and then kept increasing the deposit amount. By the time I moved in the deposit had been increased by nearly ‚£600 which then left me out of pocket for a whole month, and imagine moving to a new place and being out of pocket. Unclear emails and when I spoke to her, she would sometimes scream at me on the phone and say DID YOU NOT READ MY EMAIL!!! Very poor service...
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Bad
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Jan 29,2017
Minithumbdown
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Jan 29,2017
2 people found
this helpful
Beware of this agency ! Don't expect anything help or support from them, they are just money driven. The property was very good and well maintained thanks to the landlord and everything worked, but the way agency conducts any matter with us is always suspicious. As tenants we have never been informed of the possibility of doing the "rolling contract", so they make you pay a fee for every renewal and they consequently suggest you to do short term contract. We have been charged 600£...
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Jan 12,2017
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Olivia
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Jan 12,2017
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Myself and 2 friends found a property online within the week we were able to view the property. Olivia has been extremely helpful with all of my questions and flexible in regards to issues. Had no problem whatsoever with Accord Lettings...
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Comment on agent fees
Fees are quite high but you do get a high level of service
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Oct 10,2016
Minithumbdown
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Oct 10,2016
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Landlords and Tenants - BEWARE! I gave up renting an apartment because I felt cheated when presented with their fees, which are abysmal (750£ for a 1BR apartment). I was informed that the fees will be 'a few hundreds' but 750£ is definitely more than that. 175£ were to be charged only for inventory - this, for an unfurnished apartment. I chose to go for a more expensive rent, but with a letting agency that does not mock its customers with such fees....
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Comment on agent fees
Horrible.
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Mar 03,2016
Minithumbdown
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Mar 03,2016
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I've been told to pay for the first 3 months of tenancy agreement in advance including 2 months deposit before viewing the property. That's ok. However, as I am an International student, and I am not familiar with some staff. I surprised that, I found the the contract mentioned the payment quarterly, and no body informed about that before viewing the property :( In general. I like the staff they were friendly and helpful, I'm just surprised about payment quarterly....
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Feb 21,2016
Minithumbdown
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Feb 21,2016
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I strongly recommend you to avoid dealing with this silly agency . They look down at their customers and their customer service is rubbish . They are really the worst agents I have ever seen. As their admission fees and charges are the highest in the market . They are liars and disrespectful. My honest advice to not even think to inter their office...
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What agent could do to change your mind?
Very very bad
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Very very bad
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Dec 18,2015
Minithumbdown
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Dec 18,2015
1 people found
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Awful Lettings company! Had to wait 5 weeks chasing them every day for a new dishwasher. Lied on several occasions! Do not go with this company trust me it is not worth it! The employee's are patronising and willing to do next to nothing to help you!...
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What agent could do to change your mind?
Extortionate! Not acceptable with how little they do and how much chasing you have to do!
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Comment on agent fees
Extortionate! Not acceptable with how little they do and how much chasing you have to do!
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Sep 21,2015
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Claudia Franco
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Sep 21,2015
1 people found
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This is the worst agency I have ever had the misfortune of dealing with! They do not honour their agreements and have an utterly shocking approach to customer service. Contracts mean nothing to them, they will do whatever they want regardless of what they have agreed to do (on paper or verbal). We moved into the property on the understanding that issues would be dealt with before we moved in (we even gave them a week to fix all the issues!) We moved in and nothing apart from carpet cleaning ha...
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What agent could do to change your mind?
Extortionate.
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Comment on agent fees
Extortionate.
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Aug 14,2015
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Emilee Dutton
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Aug 14,2015
2 people found
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All I can say is I have never ever experienced anything as bad as Accord. * They do not understand what customer service is. They fail on a daily basis! They do not understand what a verbal contract is, breaking it several times and being deceitful. They even changed their mind about the terms and conditions! They were not being available to speak to, despite promises of call backs several times a week! They do not act professionally, nor do they actually do their job. NEVER EVER go with ...
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What agent could do to change your mind?
They were dishonest. They never returned calls. They broke a verbal contract. They did not act professionally. They do not know what customer service is.
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Comment on agent fees
Fees were outrageously high. 60% higher than fees for the average agency in Birmingham.
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Jul 07,2015
Minithumbdown
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Jul 07,2015
1 people found
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With other estate agents, when looking for a property they have been more than helpful with my search. With Accord lets however I got terrible customer service. I called about a property I had seen online and their advert was vague so I needed a little help identifying it. The woman interrupted me and said that it must have been one in the centre, when I tried to give more details to check she was talking about the right one. She interrupted again and said I couldn't have parking with any proper...
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Jun 05,2015
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Laura Withington
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Jun 05,2015
1 people found
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They just want money in the bank. Charges are highest in the market and appear to be for things nobody else charges. When signed the contract we were not human any more. Service was horrible from that moment on. I had to wait 5 hours! for them to agree to accept my husbands signature electronically before releasing the keys. Last minute after we were already committed they announced us that we can't attend check in and need to sign a document saying we are happy about it - I didn't agree to sign...
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What agent could do to change your mind?
Highest in the market
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Highest in the market
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Apr 10,2015
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Apr 10,2015
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It started out positively - they seemed so helpful via email when I was looking for a property! More than eager to take my hold money and so on. Following this, it was nothing but incompetence, rudeness, inefficiency and some actual outright lies. They misrepresented the property, charged outlandish fees (including some for services they didn't actually provide - that's called theft), and were unspeakably slow. It has taken months to retrieve my deposit and for some reason the transfers *from*...
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What agent could do to change your mind?
Ludicrous fees - and some for things they didn't do and had to contest (credit check, references). I mean, they didn't even have my GENDER correct, but had charged ‚£75 for my reference check. They didn't even Google this prospective tenant
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Comment on agent fees
Ludicrous fees - and some for things they didn't do and had to contest (credit check, references). I mean, they didn't even have my GENDER correct, but had charged ‚£75 for my reference check. They didn't even Google this prospective tenant
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Dec 19,2014
Minithumbdown
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Dec 19,2014
3 people found
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I have been living in rented accommodation for over 8 years with a variety of companies and I can safely say I have never received such appalling and unprofessional service as I have from Accord. When we were viewing the flat the service we received was fantastic. We were assured that the property would be fully cleaned if we chose to take it and 'they manage maintenance themselves so we wouldn't have to wait for a landlord to respond if we needed anything, they would just do it' (this turned...
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What agent could do to change your mind?
To show even a basic amount of customer service would be a significant step in the right direction
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Comment on agent fees
The agent\'s fees are far and above anything you will be asked to pay with any other company and these are not made clear. Had the service been even remotely ok i would have been understanding of the fees, as it stands i cannot even begin to hazard a guess as to where it goes and how the justify it
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Dec 16,2014
Minithumbdown
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Dec 16,2014
3 people found
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Fees. Fees. Fees. £££. Firstly they do not list their fees online which raises suspicions, and rightly so as they charge £600 admin fees for a new tenancy. Yes, £600! All of the main agents in Birmingham charge up to £300 at the top end of the scale yet here Accord are thinking they are worthy of double this. £275 for the AST which involves them simply changing a few details incl dates and address on a draft template. £50 admin fee per person (...
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Comment on agent fees
Fees are more than double competitors. I\'m shocked that landlord\'s continue to use Accord and that tenant\'s pay these fees which are completely unjustifiable.
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Nov 17,2014
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Nov 17,2014
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Incompetent staff, and generally have no concept of customer service. The alarm bells should have rung when we signed our contracts, but luckily our lovely landlady bypassed them when it came to their ludicrous charges for ,essentially, reprinting the contract every year. Waiting for our deposit back and have been for over three weeks..they've blamed us, the landlord, the tenants deposit scheme...anyone but themselves...until we drove the 150 mile round trip to confront them...when someone final...
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What agent could do to change your mind?
Not been dishonest, incompetent and lied...covers most of it I think!
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Comment on agent fees
Extortionate, we aren\'t even convinced we\'re getting the full deposit back as their invoicing is so complicated. Underhand and incompetent.
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Nov 13,2014
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Laura Withington
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Paul Dean
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Nov 13,2014
2 people found
this helpful
Accord have possibly the worst management and customer service I have ever seen. Every time you need to call they are polite and reassure you they were just about to deal with your issue before you called. Of course this is always a complete lie and you must call again/send ten more emails before you can get through and hear the same lies again! When we moved into our property first we listed all of the problems and sent them to accord eg. Leaking shower, broken doorbell etc. It took approx o...
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What agent could do to change your mind?
The agent could have actually done some work and managed the property. Record the issues that were brought to their attention and not ask for it to be repeated each time. Call people back and not make people feel like they need to call every day just to get you to do something.
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Why would they get paid for doing absolutely no work?
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Oct 14,2014
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Emilee Dutton
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Oct 14,2014
0 people found
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I strongly recommend this agent for all tenants in Birmingham . I've been a customer with them for 6 months and I'm really glad to stay with them for another 12 months . I love how they do the work in a really professional manner which makes you really satisfies and secure about your rights . They explain everything to you from the first place and try to help and much as possible . Another thingy to mention , is that they are really appreciate that you're being a loyal customer with them . E...
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Sep 30,2014
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Laura Withington
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Sep 30,2014
4 people found
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Laura Withington, Property Administrator, is a rare blend of incompetence and bad faith. For six weeks as of Sept 30th 2014, my apartment has not been cleaned by Accord´s service provider, when it should have been, as per the terms of my contract (I offered to pay an extra 100GBP /month to have the flat cleaned weekly). Laura has displayed a remarkable professionalism ignoring my emails and calls for six weeks in which I requested that the cleaning be resumed. When answering my calls, she has ...
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What agent could do to change your mind?
It would have been enough that the agency resumed the cleaning service, but there is an open attitude to dismiss the customer and ignore my requests. It is a lack of respect and a waste of my time.
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Comment on agent fees
30 GBP administrative fees for a 50GBP payment delay in Sept´s 2014 rent. Wait, 60% fees? Yes, 60% fees, you read right.
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Aug 09,2014
Minithumbdown
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Aug 09,2014
1 people found
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Describe your experience.......12 months of HELL! From day one nothing but atrocious and incompetent service. After renting various different properties in Lincoln, Southampton & Brighton, Accord Lets are by far the WORST letting agent ive come across! I could sit here and list one by one all the negatives but I would be here for hours! I would avoided Accord lets like the plague (Birmingham office) Thats if you don't want to be conned/ripped off. I've read all the positive feedbac...
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Comment on agent fees
SCAM - ‚£125 to renew for for? They cant seem to give clear reason. all i can see its for a letter
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By: GeorgeFer
Nov 20, 2014
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Jul 25,2014
Minithumbdown
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Jul 25,2014
3 people found
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This is the worst experience I had with a letting agent. Never respond on time and the contract agreement is sent out less than 24 hours before the signing of the contract / move-in....
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Comment on agent fees
Extortion, hidden costs (they don\'t tell you at the outset what will incur) and poor in responding to prospective tenant\'s requirements.
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Jul 03,2014
Minithumbdown
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Jul 03,2014
1 people found
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absolute disgraceful, first i wrote few email to them but they never reply. next time i booked an house viewing with them¯Â¼Å’been told can be viewed next day but day after, i got a confirmation call at the viewing day, but when i get there, been told they don't have the key, and did not show any apology at all. and they were not helpful and didn't show any respect, i asked them some routine question about the property, and the agent just let me find the information online an...
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Jun 19,2014
Minithumbdown
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Jun 19,2014
3 people found
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This is the third time I am using this agent for a let only for my flat in Birmingham. I had no real problems the first two times (about 4 years ago). Unfortunately I have experienced some problems this time. The agents found me some tenants without any main problems- except they turned up to the apartment unannounced when my previous tenants were packing , who were put out by this. I also lost out since people commented the flat was messy! They lied to me saying the delay in paperwor...
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Apr 17,2014
Minithumbdown
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Apr 17,2014
4 people found
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I am not a professional landlord and have only one property but am bitterly disappointed with this organisation. I can honestly say that this is one of the worse organisations I have ever dealt with. They over charge and under deliver in every aspect of their service. False information, a lack of advice, unwillingness to get into dialogue with regard to issues. My personal advice would be NOT to use them. There are plenty of other companies and I do not believe that they could be as b...
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Mar 13,2014
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Tim Dockerty
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Mar 13,2014
3 people found
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After finding an ideal flat to rent online we arranged a Viewing with accord. The member of staff didn\'t turn up for the viewing even though we had traveled a long way and were drenched in rain. We asked the tenants if we could view it anyway and luckily they were nice enough to let us. The service from accord at this stage had been awful but the flat was so unique and in a great location we had to go with it. Tim Dockerty is \'apparently\' in charge of the property Managment so any problem...
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What agent could do to change your mind?
Employ a member of staff that can reply to emails
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Feb 07,2014
Minithumbdown
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Feb 07,2014
5 people found
this helpful
We are the end of the 4th week without heating in the winter month (January),the speed and level of communication on the issue resolution has been very poor, e.g. it took a week before they organised the first visit to fix the problem. They are also wasting landlord money by poorly fixing a repeat problem, costing the landlord a fortune. Very poor service for either parties, avoid this agency....
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What agent could do to change your mind?
Proactively update, find way to fix the issue, apologise for lack of service!
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Oct 25,2013
Minithumbdown
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Oct 25,2013
6 people found
this helpful
We dealt with Accord for a year whilst living in Leamington. They are utterly incompetent when dealing with maintenance issues, will simply not reply back to queries and attempted to withhold our deposit for no given reason. Upon months of pressing, they then attempted to make significant deductions from our deposit for items that were already stated as missing/ damaged in the inventory. Their method of keeping your deposit is as follows: They refuse to speak to you at their premises or on the p...
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Oct 25,2013
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Daniel Roberts
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Oct 25,2013
7 people found
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READ CAREFULLY as this is for everyone to be aware when they are dealing with this agency because what happened to me, might happen to you as well. SCAM, that's how I could describe this ACCORD LETTING agency. These are the issue we had with them: - Not paying the deposit - Not replying to our e-mail after we moved out - Lying in the inventory and asking money from the deposit for thing that did not happen - Requesting money for anew contract but never gave us one Here is the detailed ...
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Oct 18,2013
Minithumbdown
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Oct 18,2013
3 people found
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I would advise anyone against using Accord, they don\'t seem to know what they\'re doing. Despite taking a huge admin fee from us, they did nothing at all during the year as the landlord wanted to manage the rental himself. We had lots of problems with him during the year, such as him turning up unannounced, going into the house when we weren\'t there and the hot water not working for 2 months. I contacted the agent several times about these problems, but every time was told that there\'s nothi...
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Sep 25,2013
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Tim Dockerty
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Sep 25,2013
4 people found
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The single most horrific experience in my life. NEVER EVER rent with Accord. To start with they were absolutely brilliant, unfortunately once we had paid the holding fee for our property, the excellence stopped. To start we were given a moving in date, and then at 9.30 that morning we were called to say that the moving date had to be pushed back 2 weeks. They told us the flat was to be professionally cleaned, however this clearly wasn\'t done, and some of the cutlery even had mouldy food on it...
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What agent could do to change your mind?
good customer service isnt hard to give.
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Sep 19,2013
Minithumbdown
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Sep 19,2013
3 people found
this helpful
Would not recommend going with this agency at all! Our land lady managed the flat so if there was any problems we had to speak to her. When getting ready to leave and the flat was on the market for people to view we weren\'t told if and when anyone was viewing the flat, not giving us time to make sure the flat was clean enough. One morning people came to view the flat whilst my flat mate was still in bed at 10am (she worked late nights), they just let themselves in without any notice. We also r...
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What agent could do to change your mind?
Less rude on the phones, communicate more within your offices, do things within your own time frame
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By: CAT
Oct 21, 2013
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Can you tell me if you managed to get your deposit back? I am in the same situation with the same agency and i left the house almost 3 months ago. They do not respond to my e-mails, they don't say anything about the deposit over the phone. please, let me know how you solved this problem. ...



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View All 4 Branches


Accord Lettings - Branch, Birmingham, B1
Branch
20 Suffolk Street Queensway, Birmingham B1 1LW
(21)
Accord Lettings - leamington-spa, Leamington Spa, CV32
leamington-spa
Agricultural House 1 Newbold Terrace, Leamington Spa CV32 4EA
(15)
Accord Lettings - Warwick, CV34
Office 3
Unit 4 Olympus Court, Olympus Avenue Tachbrook Park, Warwick CV34 6RZ
(1)
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Accord Lettings - Birmingham, B1
Office 4
4 Brindley Place, Birmingham B1 2BZ
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