Properties Glasgow - Infiniti Properties
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    Emma Lategan
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    Phillip Cannon
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    Sandy Grant
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    Carole Rorrison
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36 Bruntsfield Place Edinburgh EH10 4HJ
Edinburgh
City of Edinburgh
EH10 4DG
0131 229 8995

 
Website not available Properties for sale
Properties for rent
Oct 27,2016
Minithumbdown
Carole Rorrison
By: 'Flat'
Oct 27,2016
3 people found
this helpful
Not a nice person to talk too at all, very unhelpful and verging on passive aggressive if you call the agency on bruntsfield, had nothing but problems....
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May 31,2016
Minithumbdown
By: 'Jane'
May 31,2016
4 people found
this helpful
Landlords and tenants - BEWARE OF THIS COMPANY! I used their services as a landlord and was shocked by the staff's aggressive and unethical behaviour. I'm very glad I was able to pull out of doing business with them, however the whole ordeal was quite stressful and put me through a lot....
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Mar 07,2016
Minithumbdown
By: 'Yip it's me Mandy your loyal tenant!'
Mar 07,2016
4 people found
this helpful
I am there longest tenant to date, going on 9yrs now and at the start they were great but as time went by they just got worse. From letting workman into house which is all my stuff by the way, and things going missing.. Work never being completed as in bedroom ceiling has now been unfinished for nearly 4yrs! Hatches in ceiling left broken when they were meant to have been replaced new... This property has been here for 10yrs this year and it's has never once been repainted or carpets, cream by t...
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Oct 14,2015
Minithumbup
Carole Rorrison
By: 'Tomf'
Oct 14,2015
0 people found
this helpful
Having rented through other agencies Accommodate Edinburgh have restored my faith in letting agents. Whenever there has been any issues with the property they have responded quickly and sent out contractors to fix any problems with at least 24 hours notice. Carole has been extremely helpful by going the extra mile to find us another property and we are so happy we do not have to move to another letting agent. Would highly recommend this letting agent to anyone. Thank you for all the help....
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Feb 27,2015
Minithumbup
Sandy Grant
By: 'Happy landlord'
Feb 27,2015
1 people found
this helpful
I am a landlord who for years managed my own property with no problems then suddenly I had a run of bad tenants and decided to give this agency a try. I dealt with Sandy Grant throughout who could not have been more helpful and professional. He found great tennants very quickly and the whole process ran smoothly and with ease. I have had no problems up till now and would highly recommend this agency and wish I had found them years ago and avoided the last few years of hell bad tennants have caus...
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Was this helpful? Yes
Feb 23,2015
Minithumbup
By: 'Lolli'
Feb 23,2015
0 people found
this helpful
I have been a tenant through Accommodate Edinburgh now for over 5 years and have been very pleased with the service I have received. I was very impressed by their response when the boiler in my flat recently failed. They arranged for an engineer to come out very quickly, and despite the fact that the bolier had to be replaced all the work was completed within 4 days. I also found that Accommodate's communication during the repair was excellent, I always new what was going on and when to expect t...
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By: A genuine former tenant
Feb 23, 2015
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Must be a quiet day at Accommodate Edinburgh HQ. Couldn't help noticing another 'positive' review popped up on Google reviews this morning. Avoid this dishonest and incompetent letting agency, unless you enjoy being treated like dirt, ripped off and having to fight tooth and claw to get any of your deposit back. ...
Feb 11,2015
Minithumbdown
By: 'Martin'
Feb 11,2015
4 people found
this helpful
Pathetic. Seriously. I was gonna rent the flat from this agency, but I read some reviews here and on Yell (all negative) so just wanted to give them a chance for defending themselves. So, I have asked for their comments on the negative reviews. Guess what- got a reply saying "we decided not to take your application forward". OK, so I have emailed them asking for the reason, and got the reply, this time automatic "failed delivery" reply- they blocked my email address! So...
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What agent could do to change your mind?
Be serious!
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Oct 29,2014
Minithumbdown
Phillip Cannon
By: 'Tenants and landlords beware!'
Oct 29,2014
8 people found
this helpful
I would like to warn all tenants Β’Γ’β€šΒ¬Γ’β‚¬Ε“ and especially landlords - to beware with regards to the security of deposits if you are unlucky enough to have any involvement with Accommodate Edinburgh - as I have recently been the victim of an attempt to steal the entirety of my deposit by this appallingly dishonest agency. Unfortunately I was a tenant for some time with this company until I could no longer stand their lack of professionalism, unhelpful attitude and outright obnoxiousness...
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Comment on agent fees
Illegal. See http://www.reclaimyourfees.com for information on reclaiming these illegal fees
Was this helpful? Yes
Oct 06,2014
Minithumbdown
Carole Rorrison
By: 'A previous tenant'
Oct 06,2014
5 people found
this helpful
I have actually been living in a new flat for 6 months now but feel I should warn other tenants about using this agency. If I were to explain in detail everything that they did wrong it would be an essay so I will give some brief bullet points. - not doing repairs - trying to charge us for a repair to an old machine that were not out fault - when we refused to pay they threatened us with debt collectors and eviction - we contacted the manufacturer of the machine to find out if the problem...
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What agent could do to change your mind?
I think they quite deliberately were threatening, bullying and completely dishonest. I feel like they tried to rob us. That may sound farfetched but to threaten people for money they do not owe is essentially trying to steal. To suggest how they could have been better is difficult when they deliberately behaved in that way. I would say they must be very unhappy people to be able to act in such a manner. I would suggest they should find a profession in which they are not expected to help people.
Attached Files
Comment on agent fees
Illegal.
Was this helpful? Yes
By: Carole
Feb 26, 2015
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I am so sorry to hear about your experiences with Accommodate Edinburgh, please accept our sincere apologies for the way you have been treated. Obviously your review is anonymous but I would be grateful if you could email me (info@accommodate-edinburgh.com) with your details and further details of the problems you had while you were a tenant, we are currently undergoing some changes in staffing and procedures in the business and would be very grateful for your feedback. If there are any issues y ...
May 06,2014
Minithumbdown
Phillip Cannon
By: 'Juliano Vargas'
May 06,2014
9 people found
this helpful
I rent one of the Accommodate Edinburgh property on 8 August 2013 and It's been very frustrating and miserable "I am happy the fact that I have roof over my head" but very frustrating and miserable that I have: Firstly->faulty (PCB) boiler for over 10 months and the fact that Accommodate Edinburgh has not addressed the issue that I have over the boiler and it\'s been very difficult to leave with a faulty boiler (engineering has been here not once and reported about the issue) but ...
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What agent could do to change your mind?
They are not capable of changing my mind or do anything better . Unless they change their attitude towards their clients and tenants. But sure they could have addressed the issues that I raised to them and resolved, instead they buried their heads and hand out a notice of quite because we complaint too much (With All The Rights Reasons) here is the video that produce to show how the boiler is. https://www.youtube.com/watch?v=ttHtFgcVyAw Please Help and report everything you are not happy with and Lets Make a Better Scotland For Us All.
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Mar 18,2014
Minithumbdown
By: 'Fabiana'
Mar 18,2014
8 people found
this helpful
This people came in to do an inspection in the house, unauthorised. They have been told to make an appointment and not to come in when no tenant is present. Yet we came back from holidays to find that they came in anyway. Left lights on which had stayed on for 2 weeks as we were away on holidays. They changed silicone in the shower area then wiped their hand in our towels then dropped it in the floor. When we tried to contact Phillip, he just talks over you and hang up the phone, refusing to apo...
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What agent could do to change your mind?
they could have act according to OFT guidelines and make an appointment to come to the house. They could accept responsibility for the misconduct and apologise but they are rude and ignorant.
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By: Annonymous
May 28, 2016
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Good for you Fabiana! I also wanted to fight for my rights when dealing with these bullies but eventually decided to lose some money and not to suffer more stress. ...
Jan 19,2014
Minithumbdown
By: 'disgruntled former tennent'
Jan 19,2014
15 people found
this helpful
Quite simply the worst, most unprofessional company I have ever dealt with. Renting out a damp flat, and then sending out a cowboy surveyor to tell us It\'s our fault for breathing when we raised the issue. A real surveyor was sent by the owner of the flat, and found the flat to be uninhabitable. Did we hear anything from accommodate? No chance. As long as you pay your rent, who cares! The kitchen extraction fan blew into the airing cupboard! If sonething goes wrong on a Friday there\'s no one t...
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What agent could do to change your mind?
If they ran a professional company and philip didn\'t behave like a spoilt child or insult my wife, I\'d maybe consider it. Oh and if the flat was in a liveable condition it might have helped.
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Was this helpful? Yes
Dec 19,2013
Minithumbdown
Phillip Cannon
Emma Lategan
By: 'L'
Dec 19,2013
10 people found
this helpful
Unfortunately I rented a house from this place a few years ago. The day we moved in there was no electricity and they refused to come and get us connected. We had to wait from the Friday to the Monday for help. Whenever we called up if there was a problem we were dismissed by Philip cannon and Emma something (she was a sniggering little girl) aged about 40 or something. When I confronted them about the way they were treating us, not returning calls, repairs left unfixed, Philip threatened me wit...
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What agent could do to change your mind?
Sack Philip and Emma and get a grip
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Was this helpful? Yes
Dec 17,2013
Minithumbdown
By: 'MS Scott'
Dec 17,2013
8 people found
this helpful
DO NOT touch this place with a barge poll! So many things wrong with the property but mainly They let us rent a damp, dirty flat & at check out tried to blame us! Phillip Cannon is the rudest & most condescending person I\'ve ever met. Something needs to be done about this agency! Absolute crooks!!...
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What agent could do to change your mind?
Need to get rid of Phillip cannon & get some helpful staff
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By: Annonymous
May 28, 2016
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Ms Scott, you've couldn't sum it up better - Absolute crooks! ...
Oct 03,2013
Minithumbdown
By: 'Paul'
Oct 03,2013
12 people found
this helpful
As a company they have simply failed to provide us with the proper information about our deposit despite numerous request to Mr Sandy Grant over years. Philip Cannon\'s email reply to me was extremely unprofessional, much like an angry child. DO NOT USE THIS COMPANY, PROTECT YOURSELVES...
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What agent could do to change your mind?
Followed the law, done their job and provide information they were supposed to do in the first place.
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Was this helpful? Yes
Sep 17,2013
Minithumbdown
By: 'Duke'
Sep 17,2013
12 people found
this helpful
I recently checked out of a property that was let through accommodate Edinburgh and I\'ve never been treated in such a rude and disrespectful manner (seems to be a reoccurring problem with Philip). Right from the start there was no "hello, how are you", there was no greeting at all in fact and he had a preconceived attitude of condescension. After cleaning an unfurnished property for hours to have Philip come in with such a confrontational, judgmental attitude was completely out of ord...
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Jul 31,2013
Minithumbdown
Phillip Cannon
By: 'Jed'
Jul 31,2013
21 people found
this helpful
Unfortunately I was a \'tenant\' for 6 months. From the get go I had issues with pests and although that in and of itself an issue that potentially may have been \'one of those things\', I still had to get the issues sorted personally due to lack of communication between their contractors and the office staff. During my time with the pest issue and towards the end of the tenancy/contract, I had to deal with Philip Cannon. Philip went out his way to write contradictory, belittling, obnoxious emai...
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Was this helpful? Yes
Jul 29,2013
Minithumbup
By: 'Avril&John'
Jul 29,2013
1 people found
this helpful
This is now the 3rd different agency we have used in Edinburgh and it is night and day to the first 2! The initial application process seems a little bit over the top. When we moved in we couldn't get the oven to work and someone from the office (Phillip I think) came round and showed us how to work it that same day which was good. There were a number of other things wrong with the flat and we have been impressed how quickly things have been sorted compared to the other 2 agents we used. Calls a...
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Was this helpful? Yes
Jul 24,2013
Minithumbup
Phillip Cannon
By: 'Iain'
Jul 24,2013
2 people found
this helpful
I have recently used Accommodate Edinburgh in the capacity of a tenant and have been completely satisfied with the service. After reading some of the reviews I must say I was a little disturbed as to why people would say these nasty things. If there were that many problems this should have been dealt with personally and not published on the internet. I went with Accommodate as I heard through word of mouth that they went above and beyond to meet people\'s needs and that\'s exactly my experience ...
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By: Fabiana
Mar 19, 2014
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There should be forbidden that staff from the agency being reviewed can come in here and add nice untrue comments and feedback about ...
Jul 24,2013
Minithumbup
By: 'Gemma G'
Jul 24,2013
2 people found
this helpful
I have just moved out of a property which I rented with Accommodate Edinburgh. I had absolutely no problems in my tenancy, with all repairs dealt with in a reasonable time by skilled tradesmen. I received my full deposit back after moving out as I took photos of the property when I moved in along with my inventory. I found Philip to be really helpful from start to finish and will look forward to renting with Accommodate again when I return to Edinburgh after travelling....
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Was this helpful? Yes
Jul 24,2013
Minithumbup
Phillip Cannon
By: 'Fiona'
Jul 24,2013
3 people found
this helpful
I have dealt with many letting agents in my time as a landlord capacity and Accommodate has to be the best service I have received. I regularly deal with Mr Canon who has been both professional & very pleasing to deal with. He has went above and beyond to help me with my properties and as we all know as landlords it can have a few stressful times and Mr Cannon has alleviated all my pressures and dealt with every situation with the upmost attention and care, as if I was his only client. I wou...
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By: A genuine perspective
Jul 26, 2013
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Honestly? Three positive reviews; all posted on the same day, all giving special mention to Philip Cannon, a man whose name regularly pops up in highly negative reviews given to Accommodate. Not very subtle! ...
Jul 18,2013
Minithumbdown
By: 'unamused'
Jul 18,2013
9 people found
this helpful
DO NOT USE THESE AGENTS. I am aware of someone who recently used them for letting their property (they were the Landlord) and they were absolutely useless and unaware that the flat in question had been \'trashed\' by the tenants and once the tenants left they basically stopped answering any queries- they never saw their deposit again as the agency kept it and did not pass on a copy of the inventory or anything so they now have a wrecked flat and no deposit. needless to say they are now taking le...
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What agent could do to change your mind?
EVERYTHING
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By: IhknlHjydu
Oct 08, 2016
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Intended to get pros to uncover, And sites to positively uncover. Once i inquire if you'll notice regarding certain motoring in the rooms that could be specialist, Gerighty's adoring provide light for. "Course 66, He admits that, "Is actually legendary from people today, It has become a choice you can put emphasis star an easy payday loan. You make working that you are fully receptive to the direction they be effective. It is critical to also exhibit to concern for any charge are actua ...
Jun 29,2013
Minithumbdown
Phillip Cannon
Sandy Grant
By: 'Humiliated customer'
Jun 29,2013
13 people found
this helpful
DO NOT USE THIS COMPANY! Initially this company seemed friendly, welcoming and are based in an affluent part of Edinburgh. DON\'T BE FOOLED! The way I was treated by this company was absolutely unbelievable! When I had issues with the service they were providing for me they insulted me and laughed in my face. The unhappier I became with their attitude towards me, the more they seemed to enjoy their insults. Mr Phillip Cannon seems a law unto himself and freely hurls abuse and insults from behin...
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By: Guardian
Jul 26, 2013
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You're really not smart Accommodate Edinburgh, are you? Accommodate Edinburgh, a 'trading name' is registered to an accountants address, 6 Bruntsfield terrace, Edinburgh! Company registered as 'Zander property solutions'. So you're hypocrites! http://www.companiesintheuk.co.uk/ltd/zander-property-solutions - capital of 100 GBP. Interesting practice. ...
Jun 20,2013
Minithumbup
By: 'Edinburgh Guy'
Jun 20,2013
3 people found
this helpful
Have found Accommodate great to work with. The staff are professional, approachable and friendly and have taken the stress out of letting our flat. They have arranged all the contractors in a very timely fashion to allow us to get tenants in as quickly as possible. Very easy to deal with....
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By: Andy
Jun 21, 2013
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well written by Philip Canon ...
Jun 18,2013
Minithumbup
By: 'Dozy22'
Jun 18,2013
2 people found
this helpful
I have dealt with this agent to let my property for a couple of years now, and they have always looked after me extremely well, with all parts of the transactions. Thankfully I would appear to have very happy tennents who tell me that they could not have been more helpfull, especially when things have gone wrong in the property. So with all this in mind, I would be very happy to reccomend them, anytime....
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May 26,2013
Minithumbdown
Phillip Cannon
By: 'Unhappycustomer'
May 26,2013
13 people found
this helpful
I was a tenant with this company for 6 months. Phillip Cannon was the most Insulting man I ever met who hid behind a computer screen. I do not think the good reviews have been written by tenants and have been written by the company. Don\'t use this company, they are really not worth the hassle - I spent 6 months very unhappy due to mr cannon. They are not regulated and part of any membership that regulates their behaviours/,actions to customers. I really don\'t understand why they are in bu...
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Apr 01,2013
Minithumbup
Phillip Cannon
By: 'Mr Clarke'
Apr 01,2013
10 people found
this helpful
I have now used 3 different agents in Edinburgh to manage my 3 flats over the years and have been happiest with this one. I was initially concerned by online reviews but my friend who also uses them confirmed this was because they are very strict with tenants and some tenants don\'t take to it too well! I can confirm this is the case as one of the tenants used my details from the lease to contact me directly to ask if they could paint the bathroom and hallway red after being told no by the age...
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By: Mike
Jun 13, 2013
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I totally agree, they are absolutely the worst agents I have ever dealt with. Philip C is utterly rude and offensive. ...
Mar 13,2013
Minithumbup
By: 'Pawel'
Mar 13,2013
10 people found
this helpful
I rent from this agency for 7 month now. When was my old agency they did not fix hot water as they say I leave in 1 month! When I rent accommodate boiler is broken. They send man to fix in 1 hours! I very happy with this agency. They very friendly and nice people. Pawel...
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Jan 15,2013
Minithumbup
By: 'Scott Dutton'
Jan 15,2013
18 people found
this helpful
These guys were great, i had no problems getting my deposit back from Accomodate. Having had a bad experience with a previousl letting agent this company have restored my faith. If you want a hassle free tenancy and want a company that are easy to deal with then i would recommend these guys....
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By: Avoid this company
Jul 26, 2013
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Oh dear, Accommodate are getting really desperate now. Do you honestly expect people to believe that the Γ’β‚¬Λœfuture Miss DuttonÒ€ℒ just happened to be browsing the All Agents website in her spare time, curious as to what people were making of her fiancé's review? Also seems a bit strange that her response coincides with three 5 star reviews suddenly appearing on site in the space of a day. I would suggest Mr CannonÒ€ℒs time would be better served learning to treat both his tenant ...
Jan 08,2013
Minithumbdown
Phillip Cannon
By: 'Avoid This Company'
Jan 08,2013
16 people found
this helpful
This is the worst company to deal with.. ever. They bully and harrass their customers and treat them like dirt. I have never dealt with a company that is so unprofessional in so many ways. They should be ashamed of themselves and the way they act. Desperate to get money of their customers through the deposit and will lie in the process. Make sure you never use this company as I can honestly say this has been the most horrific experience I have had. I am so pleased I have found this site as...
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What agent could do to change your mind?
This company needs to think about their behaviours towards clients. The client should always come first and never be made feel be littled or verbally abused. They are the worst company and I only hope they get shut down for what they have done and will carry on doing to people.
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Awards won by Accommodate Edinburgh

Individual Branch Awards

Emma Lategan - upload your photo Emma Lategan
2 reviews

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Simon Hayes - upload your photo Simon Hayes
1 reviews

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Phillip Cannon - upload your photo Phillip Cannon
12 reviews

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Sandy Grant - upload your photo Sandy Grant
2 reviews

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Carole Rorrison - upload your photo Carole Rorrison
3 reviews

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