Accent Property Management Ltd.
3.1/5, 53 reviews
55% recommended



Property Features

Welcome to Accent in Cambridge. We are proud to be part of this vibrant city which offers an eclectic mix of modern and character architecture, which is perfectly in tune with the traditional and transient population that mesh together to create a unique and spectacular city. As letting and property ... show more Welcome to Accent in Cambridge. We are proud to be part of this vibrant city which offers an eclectic mix of modern and character architecture, which is perfectly in tune with the traditional and transient population that mesh together to create a unique and spectacular city. As letting and property management specialists we are pleased to offer expert advice and sound knowledge to both landlords and tenants. Whether you are looking for you next home or have a property to let, we can assist you throughout the city and surrounding villages.

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Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 0 17 22 0 0 0 0 0 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Accent Property Management Ltd. Branches (view all 3)

“We rented our property from them in 2013 and are still ......”

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Mar 12,2015
Minithumbup
By: 'Anna'
Mar 12,2015
0 people found
this helpful
We rented our property from them in 2013 and are still here. It was fine, no bother at all. Rhys was professional, they had the odd new guy show us round at the start but apart from that it was all fine....
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“This agency charges massive fees yet fails to deliver any ......”

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Nov 06,2014
Minithumbdown
By: 'Not'
Nov 06,2014
3 people found
this helpful
This agency charges massive fees yet fails to deliver any kind of service. You will be chasing them from the first day, doing their work for them. Then when you come to leave, they will try and fleece you for as much deposit as they ...
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What agent could do to change your mind?
Acted in a way that might have shown anything but disdain for me and my interests.
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Comment on agent fees
Dubious fees, taking money where ever they can.
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“Normally I'm not one to write negative reviews, simply because ......”

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Jun 12,2014
Minithumbdown
By: 'Aldo'
Jun 12,2014
1 people found
this helpful
Normally I'm not one to write negative reviews, simply because I just can't be bothered with it. However, sometimes I feel it is necessary to do so in order to warn other consumers and prevent them from possibly making the same mistakes and going through ...
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What agent could do to change your mind?
Normally I'm not one to write negative reviews, simply because I just can't be bothered with it. However, sometimes I feel it is necessary to do so in order to warn other consumers and prevent them from possibly making the same mistakes and going through the same pains my wife and I went through. In this particular scenario, I want to talk about Accents Lettings Department in Fenstanton. Time after time, my wife and I have been disappointed by the consistent lack of customer service from their part. The house we moved into a year ago has had nothing but problems, our power shower breaking and having to wait 3 weeks in order for it to get fixed is one of many examples. Nonetheless, my wife and I have been patient and never really complained. Finally, after a year of being good, honourable tenants we have moved out, only to find out that the problems and pains are still persistent. Accents checkout report is simply ridiculous, they are holding us accountable for things such as a missing smoke alarm even though when we moved into the property there weren't any and Accent came out and had their contractor install some for us (apparently they are magically missing now). They are also holding us accountable for broken light bulbs even though we spent about ‚£45 in new light bulbs because Accent wouldn't provide us with them when we moved in. Also, when we moved in, there was unpaid balance on the utilities by the previous tenants that we had to take care of. Despite of all this, we just dealt with it and moved on. I also want to point out that Accent cleaning standards to move out are excessive, unreasonable and unfair. My wife contracted a professional cleaning service to take care of the house when we moved out only to find out that it is not clean enough according to their standards. When we first moved into the property there was cat hair all over the carpets and dog waste in the garden. It is my personal belief, as it should be everyone's, that you should leave a house the way it was given to you; however, in this case we took the time to leave the house in better conditions than it was when we received it a year ago. Anyways, hopefully my voice will be heard by Accents top Management in order for this issue to be resolved and us get our deposit back in full. If we don't get it back, it will be regrettable to know that other tenants and good people just like my wife and I will be screwed over in the future. Respectfully, Aldo Delgado
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“My husband and I have recently rented a property that ......”

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May 29,2014
Minithumbdown
Gary
By: 'Ruth'
May 29,2014
2 people found
this helpful
My husband and I have recently rented a property that was managed by Accent Property. We were extremely good tenants and kept the property immaculately. We had only positive dealings with our landlord but any dealings with Accent Property gave us the impression they were ...
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What agent could do to change your mind?
Be reasonable and fair.
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“This was our first experience of using a letting agent ......”

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Apr 04,2014
Minithumbup
Melisa
By: 'Barnardfamily'
Apr 04,2014
0 people found
this helpful
This was our first experience of using a letting agent and we cannot praise Accent highly enough. They immediately understood our requirements and presented us with a number of suitable properties resulting in us renting the perfect home. All of the staff were most helpful ...
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“As a student, you just shouldn't go here. The administration ......”

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Apr 04,2014
Minithumbdown
By: 'student'
Apr 04,2014
1 people found
this helpful
As a student, you just shouldn't go here. The administration fee is far too much for a student too pay and is grossly unfair. I spoke to my mother about it (as she is a landlady and very experienced in dealing with estate agents) and ...
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What agent could do to change your mind?
Bear in mind that some of your prospective customers are students, who do not have the money or experience that your other customers may have. If you're going to reject tenants from renting tell them as soon as you know rather than waiting for them to get in touch, what are you paid for after all?
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“We have rented for 1 yr and the whole experience has ......”

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Feb 14,2014
Minithumbdown
By: 'lynda'
Feb 14,2014
1 people found
this helpful
We have rented for 1 yr and the whole experience has been awful. Staff are unhelpful at best. This company has forgotten who the customer is, i do not believe it is the Landlord, as all monies paid to Accent and the Landlord come from the ...
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“I've recieved excellent customer service from every member of staff ......”

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Oct 15,2013
Minithumbup
By: 'Kellie'
Oct 15,2013
0 people found
this helpful
I've recieved excellent customer service from every member of staff at accent and would definitely Recommend there company to other family members and friends....
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“Terrible agent with terrible customer serviceFirst of all i choose ......”

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Oct 03,2013
Minithumbdown
By: 'Alban'
Oct 03,2013
5 people found
this helpful
Terrible agent with terrible customer service First of all i choose this agent because i was recommend to and in the begining everything was fine very friendly etc. after we speak about the property and about the fees they tell me that first they check ...
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What agent could do to change your mind?
They have to learn to speak more clear in the begining and not to try to hide things for their own good After that it would in the customers choice wether or not to co operate
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“We rented with accent (previously Vernon) for over 6 yrs. each ......”

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Oct 02,2013
Minithumbdown
By: 'Accent'
Oct 02,2013
6 people found
this helpful
We rented with accent (previously Vernon) for over 6 yrs. each quarterly inspection reported we kept the property in immaculate condition and we have the inspection reports to prove this. On moving out and final inspection, having fully decorated to freshen the place up ( we loved ...
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What agent could do to change your mind?
Rude, inefficient and unprofessional staff. Liars who will take your money
Attached Filesnbsp;
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“Absolutely outstanding. Went out of their way to accomodate multiple ......”

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Sep 17,2013
Minithumbup
By: 'Jo'
Sep 17,2013
0 people found
this helpful
Absolutely outstanding. Went out of their way to accomodate multiple viewings, extremely helpful and a lovely manner from all members of the team. Would absolutely reccomend them....
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“Accent bent over backwards to help us get our house. ......”

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Aug 03,2013
Minithumbup
Melisa
By: 'Sarah'
Aug 03,2013
0 people found
this helpful
Accent bent over backwards to help us get our house. After having problems with the independent referencing company; getting denied on a technicality melisa worked her absolute butt off to get our house for us. It was a stressful time but they made us feel ...
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“I would just like to say Melisa has been brilliant ......”

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Jul 19,2013
Minithumbup
Melisa
By: 'Sue'
Jul 19,2013
0 people found
this helpful
I would just like to say Melisa has been brilliant and a joy to work with getting my daughter in the property via Accent Property Management. I will be writing another review on another member of the staff at Accent but first i will make ...
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“I received a reply to my original enquiry within 12 hours ......”

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Jun 14,2013
Minithumbup
By: 'Charlie'
Jun 14,2013
0 people found
this helpful
I received a reply to my original enquiry within 12 hours of sending it, and have completed the move to my flat within 3 weeks. The whole process was smooth and easy and Rhys in particular was very helpful and made sure I had everything I needed. ...
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“Accent is the kind of lettings agency which landlords love ......”

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Apr 15,2013
Minithumbdown
By: 'Ripped-off'
Apr 15,2013
16 people found
this helpful
Accent is the kind of lettings agency which landlords love but tenants hate. A shiny office and a shiny website, all paid for by obscene fees charged to tenants. Hundreds of pounds charged for every kind of fee they can think of, fees like checkOUT ...
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“We have had a great experience with Accent so far ......”

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Apr 10,2013
Minithumbup
By: 'Donna'
Apr 10,2013
0 people found
this helpful
We have had a great experience with Accent so far and find all staff lovely, especially Melisa who has been very friendly and helpful through our process of moving in. I have no doubts they will continue this service through our lettings and would like ...
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“Having been a landlord with Accent Property for a number ......”

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Apr 08,2013
Minithumbup
By: 'JRP'
Apr 08,2013
0 people found
this helpful
Having been a landlord with Accent Property for a number of years I have been extremely happy with their service. My dedicated Property Manager Eva always ensured that the property was kept in good order, whilst providing a professional and friendly link between myself and ...
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“When my property became vacant, I had regular updates from ......”

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Apr 04,2013
Minithumbup
By: 'Liz'
Apr 04,2013
0 people found
this helpful
When my property became vacant, I had regular updates from Rhys about viewings / feedback, and even if there was no real change I still received a weekly update of what was being done to market the property. I also received sensible guidance relating to rental ...
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“Shocking, that is all I can say about this company. ......”

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Mar 16,2013
Minithumbdown
By: 'Laughable'
Mar 16,2013
7 people found
this helpful
Shocking, that is all I can say about this company. It was very laughable reading an article in the local paper about their award winning customer service, since none exsisited for us. Countless phone calls and none of them returned, e-mails which were uninformative, staff ...
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What agent could do to change your mind?
-Improve the overall customer service -Sack worthless employees who have no training -Employ people who know the industry well and have experiance -Reduce costs to new tenants -Stop buying out other agencies with good service and concentrate on your own -Train staff to deal with tenants better -On-line help for tenants -Conduct their own inventory with trained staff -Re-structure their process to make it easier and clearer for new tenants -Contact information for new tenants to report issues to -Which agent is their main contact -Change the colours of their company, it looks like sick.
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“We found a property through Accent late last month and ......”

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Mar 12,2013
Minithumbdown
By: 'Avoid'
Mar 12,2013
8 people found
this helpful
We found a property through Accent late last month and were due to move in this weekend. The bailiffs were meant to be going around and removing the current tenants as they refused to leave and were apparently booked on the 28th Feb. We got ...
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What agent could do to change your mind?
Refunded our money without court letters having to be sent and generally don't be such sh*t agents :)
Attached Filesnbsp;
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By: Accent Property
Mar 28, 2013
View all comments (1)
I believe that you have received a full refund of your administration fee, if you believe this is incorrect please feel free to contact us on 01480 300992. ...

“DO NOT USE - THESE ARE DISGUSTING PEOPLE. We rented ......”

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Feb 12,2013
Minithumbdown
By: 'Furious'
Feb 12,2013
14 people found
this helpful
DO NOT USE - THESE ARE DISGUSTING PEOPLE. We rented a property from them, there was no inspection when we moved in, therefore I wrote a letter giving details of defects and problems. including the fact that the property was filthy dirty and the oven ...
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“great service and good people they helped with everything i ......”

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Feb 10,2013
Minithumbup
By: 'naif'
Feb 10,2013
0 people found
this helpful
great service and good people they helped with everything i lived in one of their property for one year 6 months and the service was fantastico :)...
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“I have had great experience dealing with accent property and ......”

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Feb 07,2013
Minithumbup
Sarah
By: 'maryam'
Feb 07,2013
0 people found
this helpful
I have had great experience dealing with accent property and especially Ms Sarah Cox has been fantastic to me. She is very helpful and all team are very nice people. I would highly reccomend them....
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“excellent service and very helpful people. thank you very much. ......”

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Feb 07,2013
Minithumbup
By: 'nadir'
Feb 07,2013
0 people found
this helpful
excellent service and very helpful people. thank you very much. they were helping me in every step of renting the property and very proffesional....
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“I was really happy with the services offered by Accent ......”

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Feb 06,2013
Minithumbup
Matt
By: 'SamSmith'
Feb 06,2013
1 people found
this helpful
I was really happy with the services offered by Accent Property. Matt was a lovely chap, helped us find a flat to rent and was great help when explaining the process from start to finish. We viewed and secured a property in a single day ...
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“Rhys was very helpful and accommodating with securing the property ......”

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Feb 06,2013
Minithumbup
By: 'Paul'
Feb 06,2013
0 people found
this helpful
Rhys was very helpful and accommodating with securing the property and expalined all the necessary jargon to us in laymens terms. I would be happy to use Accent Property Management again, as they are reliable and professional. There has been a couple of issues with ...
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“Accent property management are not the worst but they could ......”

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Jan 27,2013
Minithumbdown
By: 'Ex'
Jan 27,2013
10 people found
this helpful
Accent property management are not the worst but they could do better. In general they are reasonably professional but they need to treat tenants with more respect. First, they do not always give you notice of workmen visiting your property or of viewings for prospective ...
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“As I had been a tenant in my previous home ......”

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Dec 29,2012
Minithumbup
By: 'Pamela'
Dec 29,2012
0 people found
this helpful
As I had been a tenant in my previous home for 40 years I was very unfamiliar with the present day complexities of moving house. I was also downsizing from a much bigger house which caused me enormous problems. Having recently lost my husband I was ...
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“I have five properties that are managed by Mitzi and ......”

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Dec 20,2012
Minithumbup
Mitzi
By: 'Alan'
Dec 20,2012
1 people found
this helpful
I have five properties that are managed by Mitzi and has done for several years , she is fantastic at understanding every tenant and their respective needs for me as a landlord. She always keeps a close eye on maintenance issues and helps me find the ...
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“We were very pleased with Eva's services. She always responded ......”

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Dec 05,2012
Minithumbup
By: 'AKF'
Dec 05,2012
0 people found
this helpful
We were very pleased with Eva's services. She always responded promptly to our requests and was always fair with us....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 3:09 PM 13/09/2018 by heather heather

Awards won by Accent Property Management Ltd.

Regional Awards won by Accent Property Management Ltd.

Individual Branch Awards

Fenstanton, PE28

Cambridge, CB2



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