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    Nina Canterbury
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Canterbury Innovation Centre,University Road
Canterbury
Kent
CT2 7FG
01227 647090

 
Website not available Properties for sale
Properties for rent
Nov 13,2017
Minithumbup
Stephanie
By: 'Lyn Hogben'
Nov 13,2017
1 people found
this helpful
I wanted to thank all of the girls at Abode Lettings in Canterbury. We have had a very good experience renting with you for the last 3 years. We are only sorry we have had to leave Canterbury for Lancaster or we would have definitely stayed with you. Our experience of letting agents has been dreadful until we rented our house with Abode. You have dealt with all of our issues (and there were some biggies, remember the leak at Christmas) with professionalism and very timely. You seem to have a goo...
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Comment on agent fees
We would rather not pay any fees but compared to other agents and our new agent Abode's fees are reasonable. Nothing is hidden or added later on.
Was this helpful? Yes
Nov 07,2017
Minithumbup
By: 'Anon'
Nov 07,2017
0 people found
this helpful
Absolutely no complaints about Abode. Always fixed maintenance issues as soon as reported and i was always spoken to in a friendly manner....
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Comment on agent fees
Good.
Was this helpful? Yes
Oct 20,2017
Minithumbdown
Nina Canterbury
Stephanie
By: 'Anon'
Oct 20,2017
1 people found
this helpful
I would not recommend this letting agency. Extremely unprofessional and incompetent. It seems that their is evidently a lack of communication amongst the colleagues in the office which is appalling as this did cost me and they didn't even take accountability. In comparison to the other letting agencies they are a bit more expensive. Save your money and go else where!...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Manager
Nov 02, 2017
View all comments (1)
Many thanks for your feedback, however we have not received any complaints to the office. We charge one of the lowest tenant fees of all agents in Canterbury, so if you would like to contact the office directly we can look into your issue. ...
Sep 14,2017
Minithumbdown
Stephanie
Elly
By: 'Unorganised and incompetent'
Sep 14,2017
2 people found
this helpful
This letting agency is disgraceful. There has been an extreme lack of communication between the agency and me and a tenant as well as to the landlord. The unprofessionalism is abysmal especially towards students. I strongly believe I have been taken advantage of and undermined because I am a student and spoken to in a patronising manner. Verbal agreements with this letting agency are void and I deem them as untrustworthy. I'd advise to have everything written in black and white as well as emails...
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Was this helpful? Yes
By: Manager
Nov 02, 2017
View all comments (1)
Thank you for your feedback. We do always put all information in writing to tenants so that there can be no misunderstanding of the terms or details of tenancies, and both the landlord and ourselves fully communicated with you at all times. Whilst I understand that you wished to change the terms of the tenancy to suit your personal circumstances, this is not always possible. If you would like to discuss further, please do not hesitate to contact us or the landlord. ...
Aug 31,2016
Minithumbdown
By: 'Sc1994'
Aug 31,2016
3 people found
this helpful
Awful. They never answer the phone, fail to correspond any messages of importance and do not fix problems you have. They left us in a single-glazed home, for 8 days in the middle of winter with no hot water or heating, even though they told my house mate they had sent someone to look at the problem (this had not been done). Unprofessional staff who treat you as though you are a child, not a paying tenant and withheld my keys a month past the starting date of the tenancy because they had no fini...
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Was this helpful? Yes
By: Abode Sales & Lettings
Sep 02, 2016
View all comments (1)
Thank you for your feedback. In order for us to investigate this matter fully please can you contact the office. ...
Jun 30,2016
Minithumbup
By: 'Chloe m'
Jun 30,2016
0 people found
this helpful
Best house and agent service in all 3 years at Uni. Would highly recommend and am sad to be leaving....
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Comment on agent fees
Lowest of all other agents used
Was this helpful? Yes
Feb 26,2016
Minithumbdown
Nina Canterbury
By: 'Mr.Honest'
Feb 26,2016
1 people found
this helpful
In my experience with housing agents (and i have dealt with dogey agents) this agency is by far the most unprofessional, worst and irresponsible company of them all. They refuse to deal with any issues about the property presented to them by ignoring emails for weeks and months even after multiple phone calls and face to face conversations, they just refer you to emailing. and even after emailing them several times they pretend they haven't received anything and the issues take weeks-months to r...
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What agent could do to change your mind?
Expensive for what you get. i.e no garden, bad signal.
Attached Files
Comment on agent fees
Expensive for what you get. i.e no garden, bad signal.
Was this helpful? Yes
Jun 12,2015
Minithumbup
Nina Canterbury
By: 'Amelia'
Jun 12,2015
0 people found
this helpful
Having rented through a number of agents I cam honestly say my dealings with Abode have bed the best. They are always friendly and professional and made everything run very smoothly in our house. I would highly recommend....
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Comment on agent fees
Fine
Was this helpful? Yes
May 18,2015
Minithumbdown
Nina Canterbury
By: 'GGG'
May 18,2015
2 people found
this helpful
Lived in property for a year!! They claim to offer emergency services during all hours of the day especially weekends..BUT WILL NOT EVEN ANSWER THE PHONE DURING OFFICE HOURS!! Have had multiple power cuts and leaks and nobody would answer the phone until the 30th ring and leaving multiple messages. When they finally answer the phone have no interest to help you especially at weekends!! Was left with out blinds/curtains for 3 days on a busy main road at the front of the house. Another room had ...
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Was this helpful? Yes
Dec 19,2014
Minithumbdown
Nina Canterbury
By: 'Myname'
Dec 19,2014
1 people found
this helpful
Very unprofessional staff. They don't answer at e-mails. Nina says today one thing today and tomorrow she says she didn't tell us anything. She is also very rude and always try to make you feel stupid. They don;t take the complaints serious al all. They don;t care at all on what the tenant says and it took almost 4 months for them to repair something in the house. IT IS AWFUL! I cannot wait for the contract to end and never see their faces again!...
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What agent could do to change your mind?
Change the staff and their attitude! They are not professional at all!!
Attached Files
Comment on agent fees
The rent is much higher compared to other identical flats/houses in the same region.
Was this helpful? Yes
By: Manager
Jun 12, 2015
View all comments (1)
Thank you for your comments, however we have not received any complaints to our office regarding this issue. All genuine maintenance items are addressed quickly and emergencies given priority. I'm sorry that you feel that your rent is higher than others in your development but no two apartments are the same and it was ultimately your decision on which one to rent. ...
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  • CT2



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Last updated at 8:50 AM 12/05/2017 by Abode Sales and Lettings

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Last updated at 8:50 AM 12/05/2017 by Abode Sales and Lettings

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5 reviews

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