Able Property Trust

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Complaints Procedure

Able Property Trust Customer Complaints Procedure At Able Property Trust the service we offer to you is important to us. If you feel that you have a complaint about Able Property Trust the following procedure is in place to help you resolve it. Stage 1 Please write to the Managing Director, Mr Jez Tribe stating the reasons for your complaint. You will receive an acknowledgement within three working days of receipt of getting in touch with us and a full response to your complaint within 7 working days. If the nature of your complaint is such that we need further time to consider it we will contact you and let you know the reason for the delay. Stage 2 If you are not satisfied with the outcome of your complaint at Stage 1 you can refer the matter to The Property Ombudsman, Initial Enquiries, Milford House, 43 – 55 Milford Street, Salisbury. SP1 2EP (or you can phone them directly on 01722 333306, quoting our membership reference number NO1493) and they will review your complaint and the response sent at Stage 1. You should outline the reasons you are not satisfied with the response to your complaint by Able Property Trust. You will receive a response within the same timescales as outlined in Stage 1 above.

Last updated at 4/14/2015, 5:33:05 AM by allAgents

Awards won by Able Property Trust

Regional Awards Won by Able Property Trust

Individual Branch Awards