Abacus Estates
4.1/5, 82 reviews
82% recommended
100% sales valuation accuracy
100% sales fee satisfaction
40% lettings valuation accuracy
63% lettings fee satisfaction



Property Features

Letting agents

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2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £185,000 £950,000
Lettings 40% 63% £1,300 £2,050
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
16 2 27 10 14 0 9 0 1 3
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“solid bunch...”

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Jul 14,2020
Minithumbup
By: 'Naji'
Jul 14,2020
0 people found
this helpful
Extremely professional and more importantly did not get the feeling I was being pigeonholed into certain flats as with certain other agencies....
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“The old tennants were still in the flat whilst we ......”

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May 18,2020
Minithumbdown
By: 'Tennant'
May 18,2020
0 people found
this helpful
The old tennants were still in the flat whilst we were moving in. They said they had been given no notice to move out. We moved in, there was; mud on the walls, broken drawers, mouldy showers, broken freezer, old tennants stuff still in the ...
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“This agency is a joke, I am wondering how are......”

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Mar 17,2020
Minithumbdown
By: 'Anna'
Mar 17,2020
1 people found
this helpful
This agency is a joke, I am wondering how are they still operating. Wouldn't recommend it to anyone, unless to police to check what are they up to. They are not able to solve any problems, they ignore tenants, I mean literally - they don't ...
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“AVOID!!...”

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Feb 04,2020
Minithumbdown
By: 'EDM'
Feb 04,2020
2 people found
this helpful
AVOID!! Shelley is absolutely useless!! Having to find a new flat by Feb, I went into the office before New Year's to get registered. At that time, Shelley told me she had a number of properties fitting my criteria coming on in Jan and would ...
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“Poor service for landlord...”

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Feb 06,2019
Minithumbdown
By: 'A'
Feb 06,2019
4 people found
this helpful
Abacus have managed my flat for some years. They were originally called Noe Glasman and they were very good, but in the past couple of years their service has become very poor. They had some good people who seem to have left. They don't arrange ...
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Comment on agent fees
Fees are reasonable if the work was done.
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“Sale of 58 Maundeby walk...”

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Jun 19,2018
Minithumbup
By: 'Angela'
Jun 19,2018
0 people found
this helpful
Many thanks to Fabien for getting my property sold....you kept me informed all the way along with how things were going and viewings etc....and of course found a buyer for me....I would recommend Abacus & Fabien without hesitation.......
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Comment on agent fees
Fair....
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By: fabian jones
Jun 25, 2018
View all comments (1)
Many thanks for the kind words Angela and a huge congratulations again on the sale and thanks for choosing Abacus ...

“Outstanding!...”

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May 04,2018
Minithumbup
By: 'Mr'
May 04,2018
0 people found
this helpful
Fabian Jones has been outstanding throughout this whole process! We received great service from him and also Toyah Cameron-Blackburn who were both consistently friendly and efficient. Fabian & Toyah provided unparalleled excellent service every step of the way, assisting us with quality guidance via both phone ...
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Comment on agent fees
Great agency fees and also they were open to entering a multi agency contact.
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“Finally!...”

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Apr 27,2018
Minithumbup
By: 'Biagio'
Apr 27,2018
0 people found
this helpful
Despite us both enduring a frustrating time with the Purchaser, Fabian remained professional and informative at all times. I highly recommend his services and would use him again....
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“Well done...”

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Apr 18,2018
Minithumbup
By: 'Craig'
Apr 18,2018
0 people found
this helpful
Fabian has been a delight to deal with and he succesfully sold my apartment for me. He is responsive, accurate and informative at the relevant time. I would suggest everyone thinking of buying or selling a property in the area should seek his advice. Well ...
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Comment on agent fees
Fair
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“Buying A Flat...”

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Apr 17,2018
Minithumbup
By: 'A'
Apr 17,2018
0 people found
this helpful
.I was searching for a flat to buy when I meet Fabian. We are first time buyer and we don't really know the procedure. He is very good guidance, easy to contact him, make things easy when it's difficult. I would definitely use Fabian again ...
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“Fabian gave us outstanding service. Although the vendor pulled out ......”

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Mar 01,2018
Minithumbup
By: 'Elma'
Mar 01,2018
0 people found
this helpful
Fabian gave us outstanding service. Although the vendor pulled out in the end, he ensured we were kept updated and informed all the way. We were so impressed his service we gave him one of our flats to rent....
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Comment on agent fees
Reasonable
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“Fabian managed the sale of our property from beginning to ......”

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Dec 05,2017
Minithumbup
By: 'AJ'
Dec 05,2017
0 people found
this helpful
Fabian managed the sale of our property from beginning to end. At times the process was challenging but he approached matters in a calm and professional manner, liaising efficiently and effectively throughout and ensuring that we were kept informed throughout. Great service!...
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Comment on agent fees
Comparable to others.
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“I have been privately renting for 7 years, and Abacus are ......”

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Oct 12,2017
Minithumbdown
By: 'renter444'
Oct 12,2017
4 people found
this helpful
I have been privately renting for 7 years, and Abacus are by far the worst Estate Agent I have ever encountered. They simply do not care, and will promise all sorts to get you off the phone. You ring to chase them about something, and you ...
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Comment on agent fees
Thank fully we are not paying most of the fees, due to the incompetency we have encountered
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“Would not recommend, at all. I was given the wrong ......”

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Sep 05,2017
Minithumbdown
By: 'DR'
Sep 05,2017
3 people found
this helpful
Would not recommend, at all. I was given the wrong information by one of their team, as a consequence of which I was unable to receive my deposit back from them until 11 months after moving out of the property. They were not helpful in rectifying ...
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Comment on agent fees
This was fine.
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“The moment i walked in and was pleasantly greeted by ......”

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Sep 04,2017
Minithumbup
By: 'donna'
Sep 04,2017
0 people found
this helpful
The moment i walked in and was pleasantly greeted by Toyah and Fabian, i felt i was making the right choice. From the point of valuation the information and assisted Fabian gave me blow my mind. As a first time seller, he really helped and ...
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Comment on agent fees
good i would have paid more
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“Hii both Caesar and Fabien have Been brilliant in all ......”

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Jun 20,2017
Minithumbup
By: 'Tony'
Jun 20,2017
0 people found
this helpful
Hii both Caesar and Fabien have Been brilliant in all aspects of helping me in selling my Property they went through everything with me in every way . I highly recommend these two gentlemen in selling any bodies property . They are very fair , truthful and helpful ...
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Comment on agent fees
Well they have earned my fee .
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“Perfect - from beginning to end and couldn't have asked ......”

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Jun 15,2017
Minithumbup
By: 'John'
Jun 15,2017
0 people found
this helpful
Perfect - from beginning to end and couldn't have asked for a better service. Fabian Jones really knows his stuff and was an absolute star, so too was Guy Davis. We knew we were in very capable hands and didn't need to instruct any other ...
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“What can I say a great estate agent which actually ......”

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Mar 30,2017
Minithumbup
By: 'Landlord'
Mar 30,2017
0 people found
this helpful
What can I say a great estate agent which actually listen to what you want which is very rare , wanted to find a suitable family for our property and abacus did exactly that would highly recommend abacus to any landlord, Very smooth transition, a mention ...
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Comment on agent fees
Good
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“As family we were quite hesitant moving out of our ......”

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Mar 22,2017
Minithumbup
By: 'Abs'
Mar 22,2017
0 people found
this helpful
As family we were quite hesitant moving out of our family home having lived there for quite some time and we wanted a stress free transfer to a nice family home. The brilliant and super hardworking Rebecca at Abacus Kensal Rise managed to find us ...
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Comment on agent fees
Good
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“Fabian was extremely helpful and without his persistence we probably ......”

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Mar 08,2017
Minithumbup
By: 'Barry'
Mar 08,2017
0 people found
this helpful
Fabian was extremely helpful and without his persistence we probably would not have gained the buyer at the right price. A true gentleman, honest and reliable and I would seriously consider using him again on our next property....
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Comment on agent fees
Fees where fair, as expected
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“I had Fabian as the agent for my house hunt ......”

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Mar 02,2017
Minithumbup
By: 'Hannah'
Mar 02,2017
0 people found
this helpful
I had Fabian as the agent for my house hunt from start to finish and he was a fantastic aide throughout. As a first time buyer it was most important that I was made to feel comfortable and supported and that I was guided through ...
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“Fabian is a fantastic estate agent. He was always available ......”

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Feb 23,2017
Minithumbup
By: 'Matt'
Feb 23,2017
0 people found
this helpful
Fabian is a fantastic estate agent. He was always available to handle my enquiries and I genuinely felt he went the extra mile. He is honest, efficient and a friendly person. I will 100% use Fabian to sell my flat In the future - regardless of ...
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Comment on agent fees
I didn't pay any fees
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“Fabian was my contact throughout my purchase process in Kensal ......”

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Jun 06,2016
Minithumbup
By: 'Frances'
Jun 06,2016
0 people found
this helpful
Fabian was my contact throughout my purchase process in Kensal Rise. He is very personable and professional, and I quickly had confidence that he would be focused and supportive with my purchase and queries. Fabian was very accommodating in letting me have multiple visits to ...
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“Fabian was a real star during the purchase which was ......”

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Apr 21,2016
Minithumbup
By: 'Local'
Apr 21,2016
0 people found
this helpful
Fabian was a real star during the purchase which was complicated by having an inexperienced vendor. He took the time to go round and explain each step of the procedure to the vendor and kept me, the purchaser, informed at all times. He was well ...
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“We Yam Investments Limited have had regular dealing with Abacus ......”

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Nov 11,2015
Minithumbup
By: 'Michael'
Nov 11,2015
0 people found
this helpful
We Yam Investments Limited have had regular dealing with Abacus Estates from lettings to sales, acquisitions and management. Their attitude and commitment to us as clients is exemplary. Their negotiators, administrative staff and Principals are motivated by their continual success in all of their departments....
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“Fast, efficient and friendly service when providing a landlord reference ......”

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Aug 27,2015
Minithumbup
By: 'Charles'
Aug 27,2015
0 people found
this helpful
Fast, efficient and friendly service when providing a landlord reference for my next property. Al;so arranged for end of tenancy clean at a reasonable cost....
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“I found Helen to be really proactive, supportive and tenacious ......”

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Aug 18,2015
Minithumbup
By: 'Jo'
Aug 18,2015
0 people found
this helpful
I found Helen to be really proactive, supportive and tenacious throughout the whole process. As a first-time buyer with a very tight time-scale to completion she was calm, professional and ensured that everything went as smoothly as it could in the challenging circumstances. The service ...
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“I have used many estate agents over the years but ......”

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May 20,2015
Minithumbup
By: 'HS'
May 20,2015
0 people found
this helpful
I have used many estate agents over the years but to say they offer an exceptional service does not come close. Abacus Estates have the right staff who are informative and knowledgeable. Caesar is an asset to Abacus Estates which makes them second to none. ...
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“We were looking for a flat from a distance (South ......”

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May 14,2015
Minithumbup
By: 'Cara'
May 14,2015
0 people found
this helpful
We were looking for a flat from a distance (South Africa) and only knew the area vaguely. Shelley sent us details on the property, gave us advice on the area and even helped us do a viewing by video. She sorted all the paperwork really ...
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Comment on agent fees
These seemed a little high considering it was for a document to be drawn up that I am sure existed already.
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“Absolutely appalling service. Called Shelley when she was 5 minutes late ......”

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May 06,2015
Minithumbdown
By: 'Lilly'
May 06,2015
4 people found
this helpful
Absolutely appalling service. Called Shelley when she was 5 minutes late and she said she'd be right there and then stopped picking up the phone or replying. I called the office the next day and was told she would call me right back. She didn't. These ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:32 PM 03/02/2020 by James Altman

Awards won by Abacus Estates

Individual Branch Awards

London, NW10


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