The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.8/5, 1120 Reviews
98% Recommended
90% sales valuation accuracy
83% sales fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 90.00% | 83.00% | £250,000 | £9,200,000 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 233 | 1 | 551 | 18 | 98 | 0 | 127 | 2 | 88 | 2 |
MyLondonHome
35 Catherine Place, London, Greater London
SW1E 6DY
020 7222 2500





By : 'Claudia'
Branch : Westminster London, 35 Catherine Place
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE1
My family and I have rented two amazing properties through Jack. He was very helpful and knowledgable regarding the properties. Jack knew exactly what we wanted thus saving us time during our property search. We are currently marketing a property with the help of Jack and we are confident that he ... Read Full Review
By : 'Alberto'
Branch : Westminster London, 35 Catherine Place
Services : Letting (As a Tenant)
Rent PCM : £440
Would you recommend ? : Yes
Postcode : SE1
I have been looking for a flat that suits me for a while!!! I was desperste because all the flats i have seen were disgustin! Untill i found my london home and special tomas barrat! He listened to me and my needs. Tomas found me the perfect flat!im very happy in here so i want to thank him to ve ... Read Full Review
It could be cheaper. But is not very expensive compared with others agents
By : 'omernebil'
Branch : Westminster London, 35 Catherine Place
Services : Letting (As a Tenant)
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : SW8
I found my new studio apartment with the help of MyLondonHome. Jennifer from MyLondonHome provided an excellent service during the rental process, with prompt and clear answers to my queries. On the house seeings, she was there on time and answered all the questions about the apartment. Since my ... Read Full Review
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By : 'leechap'
Branch : Westminster London, 35 Catherine Place
Services : Letting (As a Tenant)
Rent PCM : £2600
Would you recommend ? : Yes
Postcode : SW8
We have had an excellent experience of MyLondonHome from start to finish and would highly recommend them. Jennifer was the first to respond to an online query out of a number of other estate agents and included the widest range of properties that met our requirements. In a follow-up phone call, ... Read Full Review
By : 'Ahmed'
Branch : Westminster London, 35 Catherine Place
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW8
I had an excellent renting experience with Thomas. He was able to arrange viewings for all the properties I wanted to view within hours after I first contacted him. I was also happy with the speed of the negotiations and contract signature ... Read Full Review
By : 'london_viking'
Branch : Westminster London, 35 Catherine Place
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW19
Thomas was very helpful in giving all the details of the property I was interested in. Always available on the phone and his responses via e-mail were prompt. Helped with information and ... Read Full Review
market standard I guess.
market standard I guess.
By : 'Paras'
Branch : Westminster London, 35 Catherine Place
Services : Letting (As a Owner)
Rent PCM : £2800
Would you recommend ? : Yes
Postcode : SW6
Sarah was thoroughly professional throughout my engagement with her. I had three other agencies marketing my property, and none were really proactive. Sarah was - always keeping me updated - and eventually successfully let my property. Well done My London Home - and ... Read Full Review
Excellent
Excellent
By : 'Out'
Branch : Westminster London, 35 Catherine Place
Services : Letting (As a Tenant)
Rent PCM : £2700
Would you recommend ? : Yes
Postcode : SW8
Laila is a very dynamic and amiable person, that knows how to get things done by listening to what customers need / want. These attributes are never to be overlooked in a state agent, as they encompass the formula to success in this business vertical. To elaborate, the attention to detail Laila has ... Read Full Review
Good
By : 'Pam'
Branch : Canary Wharf, 22 Beaufort Court,Admirals Way
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : E1
Maciej was polite and always answered queries and calls. He kept me well informed throughout the process. He was not ... Read Full Review
Reasonable
Reasonable
By : 'Neil'
Branch : Westminster London, 35 Catherine Place
Services : Letting (As a Tenant)
Rent PCM : £2058
Would you recommend ? : Yes
Postcode : SW8
Jennifer was a pleasure to deal with from start to finish. She went above and beyond what you would expect and made sure that I felt looked after and was comfortable with the process of renting a flat. She quickly understood my requirements and provider me with opportunities to review on ly ... Read Full Review
Fees in line with my ecpectations

By : 'FM'
Branch : Westminster London, 35 Catherine Place
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : E14
Bradley was very quick and efficient to find me a buyer for my property that came close to my asking price. Wendy has been invaluable in servicing completion of contracts and has excellent customer service skills. She is personal, fair and genuinely cares that her Clients are happy. She is also ... Read Full Review
Average
By : 'David'
Branch : Westminster London, 35 Catherine Place
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : N1C
Tom most definitely went above and beyond the call of duty in a) double checking the details and cancelling a viewing that would have been a waste of our time and his and b) finding another estate agent who was handling a property that turned out to be ideal for us. His behaviour has been ... Read Full Review
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By : 'Catherine'
Branch : Westminster London, 35 Catherine Place
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : E14
Elliot is a very professional and knowledgeable agent, he always can work for the best to balance the interest of both applicant and ... Read Full Review
Elliot Rainbow
Elliot Rainbow
By : Elliot Rainbow
18 Jan 2016Hi Catherine, Thank you for the feedback, much appreciated. I look forward to working with you again in the New...
By : 'Forbes'
Branch : Westminster London, 35 Catherine Place
Services : Letting (As a Tenant)
Rent PCM : £500
Would you recommend ? : Yes
Postcode : SW8
Great service. Very quickly located property in location I wanted and managed a very prompt and efficient rental. I had tried another Agency initially who failed miserably to either complete on a similar property or in fact communicate with me. My London Homes were everything the other Agency ... Read Full Review
Market rates. OK
By : 'Simon'
Branch : Westminster London, 35 Catherine Place
Services : Letting (As a Tenant)
Rent PCM : £590
Would you recommend ? : Yes
Postcode : SW8
Jennifer has been extremely helpful throughout the process. The response speed has been excellent, and she was available to assist us throughout the holiday period which was much appreciated. She was helpful, friendly and made us feel comfortable inundating her with questions. I was unfamiliar with ... Read Full Review
We benefited from a no-fees offer in December which was excellent.
We benefited from a no-fees offer in December which was excellent.
By : 'Chan'
Branch : Westminster London, 35 Catherine Place
Services : Sales (As a Vendor)
Sold price : £608000
Would you recommend ? : Yes
Postcode : EC1V
Other agents told me that the response for the property I want to sell is bizarrely quiet but Elliot got me a buyer within a month. I don't mind accepting the offer price that is about 3% less than my asking price. I am also very happy with his service as he was able to recommend a solicitor who ... Read Full Review
Same as market price.
Same as market price.
By : Elliot Rainbow
12 Jan 2016Hi Chan, Thank you for the kind review, my pleasure to assist with the sale of your property. Look forward to working with you again in the...
By : 'RTan'
Branch : Westminster London, 35 Catherine Place
Services : Letting (As a Owner)
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : E1
This is London. Landlords have to deal with the reality of tenancy changes as people relocate for a variety of reasons. MyLondonHome team worked hard to conduct a fair number of viewings to source a new tenant for us. Eventually, the void was well, only one day :) The check out and check in ... Read Full Review
Fair and reasonable.
By : 'the'
Branch : Westminster London, 35 Catherine Place
Services : Letting (As a Owner)
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : SE10
It's early days for us as customers of MLH, but so far the experience has been excellent. We used the Canary Wharf office to get our small flat on Greenwich Peninsula let. They were responsive in terms of understanding our requirements, commercially competitive and helped us with the practical ... Read Full Review
By : 'Jessie'
Branch : Westminster London, 35 Catherine Place
Services : Letting (As a Owner)
Rent PCM : £1257
Would you recommend ? : Yes
Postcode : SE2
They work with strong passion and high efficiency. Within a week or so, my apartment was let out thanks to their enthusiastic follow up work. I was well alerted of the progress from the outset and they gave practical advice throughout. Maciej gave me a call when he could successfully secure the ... Read Full Review
By : 'S'
Branch : Westminster London, 35 Catherine Place
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SE10
Ellliot was very helpful in giving all the details, etc of the property we were interested in. He was always available on the phone when we called him and his responses via e-mail were very prompt. He helped us in negotiating a suitable price with the ... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
At MyLondonHome we are committed to providing a superior service for all of our clients and customers. Managing a large portfolio of properties, and coordinating the sales of many more properties does come with its challenges and we are proud of the way we conduct our daily business. On occasion, we do recognise that things go wrong and when it does, we want to put it right for you. We have a complaints procedure in place so that anybody who wishes to seek help to get a matter resolved knows who to go to and the timeframes involved. Please follow the below steps and we are fully confident that we will provide a fair and honest platform for you to express your concerns, and we will endeavour to resolve your complaint fully to your satisfaction. 1. In the first instance, complaints should be directed to the manager of the Department you are dealing with. Please call 020 7222 2500, and ask to speak to the Department Manager or email the manager concerned. Please include an email address or telephone number in your email. You should expect an acknowledgement of your initial complaint within two business days. 2. If the complaint is about the department manager or you would like to escalate the complaint further, you may write to the appropriate Director: Sales: Andrew.Griffith@MyLondonHome.com HR: Juliette.Briandt@MyLondonHome.com Lettings & Property Management: Amber.Brackley@MyLondonHome.com You should expect an acknowledgement to your email within one business day. Please then allow up to 14 working days for a Director to provide you with a written resolution to your complaint. 3. MyLondonHome is a member of The Property Ombudsman. We fully expect your complaint to be resolved in-house, however, you are able to contact The Property Ombudsman by following the below link to download the Complaints Form and all the information about submitting the complaint. www.tpos.co.uk/consumers/how-to-make-a-complaint The Property Ombudsman will normally ask that you follow the complaints procedure in-house through to the Director’s written resolution before they will investigate. You can also call or write to them at: Milford House, 43-55 Milford Street Salisbury Wiltshire SP1 2BP 01722 333306
Last updated at 1/6/2016, 5:07:42 AM by allAgents