2-move
4.1/5, 22 reviews
77% recommended
100% sales valuation accuracy
100% sales fee satisfaction
63% lettings valuation accuracy
82% lettings fee satisfaction
2-move is an enthusiastic and energetic property service company, catering for ALL areas of the property industry. With over 40 years combined experience in the independent side of the industry, it's unlikely there's anything we can't help you with or any problem we can't overcome. show more 2-move is an enthusiastic and energetic property service company, catering for ALL areas of the property industry. With over 40 years combined experience in the independent side of the industry, it's unlikely there's anything we can't help you with or any problem we can't overcome.

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 63% 82% £660 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 1 6 3 2 0 0 0 1 1
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
TPOS Sales TPOS Lettings TPOS TDS Relocation Agent Network Move With Us
Latest Properties

No Properties

“Fantastic...”

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May 26,2019
Minithumbup
Alison
By: 'Steph'
May 26,2019
0 people found
this helpful
Alison has been absolutely lovely, any small issue I have she's been on top of immediately. I'm very lucky to have someone who looks after tenants the way she does....
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“No problems at-all...”

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Nov 27,2018
Minithumbup
Matt
Alison
By: 'Trevor Miles'
Nov 27,2018
1 people found
this helpful
From start to finish a hassle free process, and the 2-move on-line account I was given was clear and easy to follow....
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Comment on agent fees
Not bad at-all
Was this helpful? Yes

“Excellent service...”

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Nov 21,2018
Minithumbup
Matt
Chris
By: 'Vinil'
Nov 21,2018
1 people found
this helpful
Managed the expectations and acted pro-actively. Took interest in understanding client's frustration and advised accordingly. Realistically challenged and suggested what is appropriate....
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Comment on agent fees
Good
Was this helpful? Yes

“Refreshingly proactive...”

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Nov 08,2018
Minithumbup
Alison
By: 'Frank Higgins'
Nov 08,2018
0 people found
this helpful
I have let my property through 2-Move for a number of years and my experience with the property managers has been varied. However, since Alison came long I can safely say that the service I have received has been excellent. She manages my property as ...
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Comment on agent fees
Extremely competitive
Was this helpful? Yes

“OUTSTANDING AGENT...”

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Nov 01,2018
Minithumbup
Alison
By: 'Gillcrest Property Group Ltd'
Nov 01,2018
0 people found
this helpful
Having used 2-Move now for quite a few years, we having nothing but praise for both the company and Alison personally who goes above and beyond to assist us with our lettings. Nothing is too much trouble....
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Comment on agent fees
Positive
Was this helpful? Yes

“Electrician Needed...”

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Oct 25,2018
Minithumbup
Alison
By: 'Kate'
Oct 25,2018
1 people found
this helpful
Yesterday a faulty appliance tripped the electric in my flat. After going through the usual investigation with the MK and RCD circuits on the main fuse box I was unable to fix the issue. Alison managed to get an electrician out for me immediately while ...
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Comment on agent fees
No fee- very good
Was this helpful? Yes

“excellent help...”

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Oct 20,2018
Minithumbup
Matt
By: 'mr skinner'
Oct 20,2018
0 people found
this helpful
I am very pleased with the support and help i received from matt he replyed to all my questions very quickly and did a fantastic job in making sure i was completing my form online...
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Comment on agent fees
very good
Was this helpful? Yes

“More than pleased with service...”

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Oct 19,2018
Minithumbup
Alison
Matt
By: 'Alison'
Oct 19,2018
0 people found
this helpful
Alison Salter is the most helpful agent I have had the pleasure to deal with. She's friendly, very informative as she knows her position inside out. She inspires confidence in what can be a daunting experience as a Landlord. In fact the whole team at 2...
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Comment on agent fees
The fees are comparable with other agents.
Was this helpful? Yes

“Excllent customer service, informative and helpful in all aspects of lettings....”

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Oct 18,2018
Minithumbup
Alison
By: 'Peyton'
Oct 18,2018
0 people found
this helpful
Having liaised with Alison for the past year, she is helpful and informative throughout the whole lettings process. I would recommend Alison and 2move for all lettings and sales in the future...
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Comment on agent fees
Very competitive
Was this helpful? Yes

“Amazing Estate Agent...”

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Oct 18,2018
Minithumbup
Alison
By: 'Dean'
Oct 18,2018
0 people found
this helpful
Alison was a pleasure to deal with she has great communication skills I can not recommend enough. I would like to thank you for your business....
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Comment on agent fees
Very competitive on price
Was this helpful? Yes

“Selling - a learning curve!...”

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Oct 10,2018
Minithumbup
Chris
Alison
By: 'Huesp'
Oct 10,2018
0 people found
this helpful
All the staff at 2Move were very helpful. Chris and Alison were professional, reassuring and very supportive throughout the whole process....
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Comment on agent fees
Fair
Was this helpful? Yes

“House Sale - Cliffe....”

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Oct 09,2018
Minithumbup
By: 'Chantry Cottage'
Oct 09,2018
1 people found
this helpful
I fell ill and ended up in Intensive care at hospital - hence I needed someone to handle the sale of my cottage completely including all accompanied viewings etc.( I had to live with my son 35 miles away) After some false starts with (mess about ...
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Comment on agent fees
Fair
Was this helpful? Yes

“We would like to thank Matt for understanding and meeting ......”

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Nov 15,2016
Minithumbup
Matt
By: 'GFC Properties'
Nov 15,2016
0 people found
this helpful
We would like to thank Matt for understanding and meeting our 'Tenant Criteria' and finding us yet another good tenant. He isn't one of those agents who will just get any tenant into a property, he really listens to what the Landlord wants out of ...
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Comment on agent fees
The fees are reasonable
Was this helpful? Yes

“the worst experience i have had as a tenant ever. ......”

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Oct 18,2015
Minithumbdown
By: 'ash'
Oct 18,2015
1 people found
this helpful
the worst experience i have had as a tenant ever. AVOID them like the plague and save yourself money and trouble. i am living ina flat with horrendous problems of damp and mold leaving me and my little girl ill. i am currently on an ...
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Was this helpful? Yes

“Currently without a bathroom and have been for a week ......”

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Sep 28,2015
Minithumbdown
By: 'Taylor Davies'
Sep 28,2015
0 people found
this helpful
Currently without a bathroom and have been for a week now. Sewage is in the toilet, bath and sink after it has all backed up. 2 Move have known there was an issue with the plumbing for 2 months and everything backed up a week ago. There ...
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Was this helpful? Yes

“Saw a property I wanted to buy and viewed with ......”

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Sep 23,2015
Minithumbdown
By: 'MR P'
Sep 23,2015
0 people found
this helpful
Saw a property I wanted to buy and viewed with them. At this point they seemed professional and courteous. Viewed with the owner and exchanged numbers as she said she wanted me to have it. Made an offer at expecting price which was a fair ...
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What agent could do to change your mind?
Kept to moral obligation to cater for all offers fairly Not ignored my calls when I was not using their broker
Attached Filesnbsp;
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“2-Move estate agents are the worst company I have ever ......”

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Sep 08,2015
Minithumbdown
By: 'UnhappyTenant'
Sep 08,2015
0 people found
this helpful
2-Move estate agents are the worst company I have ever had to deal with. At the start, they are polite and all smiles, but there is absolutely no knowledge behind these faces. We were outright lied to when looking at a property to rent about ...
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“I tried the Gravesend 2-Move Lettings Office earlier this year ......”

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Nov 22,2014
Minithumbup
By: 'Mr Singh'
Nov 22,2014
0 people found
this helpful
I tried the Gravesend 2-Move Lettings Office earlier this year after becoming frustrated with the level of service of 2 other agents I had previously used. I dealt with Louis initially and he really was a breath of fresh air. he understood my situation and requirements ...
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Was this helpful? Yes

“We were really satisfied with the service the agency have ......”

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Oct 07,2014
Minithumbup
By: 'Mr Kundi'
Oct 07,2014
1 people found
this helpful
We were really satisfied with the service the agency have provided. The customer service was excellent and the process was pretty straight forward. They were also very helpful and clear in terms of the requirements. I would recommend them to anyone....
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Comment on agent fees
I think the fees we have paid were reasonable.
Was this helpful? Yes

“I am a Land lady, started to look for a ......”

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Feb 22,2014
Minithumbdown
By: 'sheila'
Feb 22,2014
6 people found
this helpful
I am a Land lady, started to look for a reasonable rate from a letting agent and to be fair they were very competitive in rates, but that was as good as it gets. They posted the ad up and there was 2 parties that was ...
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What agent could do to change your mind?
Everything opposite from what they did and accept responsibility when made mistake on both parties.
Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

2-move prides itself on the level of its customer service, however we accept that, occasionally, things can go wrong and that you may feel the need to complain. Please see our complaints procedure below which has been prepared to ensure that our procedures are transparent and easy to follow and in line with all current legislation.

Information for Customers
We are members of The Property Ombudsman (TPO) and as such aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level without the need for further escalation.

Stage One – Individual (Handling) Member of Staff
All complaints should, in the first instance, be directed to the “handling” staff member at the Branch that you have been dealing with. Complaints made in writing will be acknowledged within 3 working days. They will endeavour to resolve your complaint immediately, and no later than within 10 working days of the first notification.

Stage Two – Branch Manager
If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Branch Manager responsible for the Branch in question. You must write to them within one month of receiving the initial handling staff member’s response. The Branch Manager will acknowledge your complaint within 3 working days of receipt of your letter and provide you with a full written response within 15 working days.

Stage Three – Managing Director
If you remain dissatisfied, you may address your concerns in writing to our Managing Director, Mr C Gilbert, within one month of the response from the relevant Branch Manager. The relevant office you are dealing with can provide you with Mr Gilbert’s contact details. Your letter will be acknowledged within 3 working days of receipt and you will be provided with a “final viewpoint” written response on behalf of the Company within 15 working days of receipt of your letter.

Stage Four - The Property Ombudsman
After you have received a response from the Managing Director, you may approach The Property Ombudsman if you are not satisfied with the response given. Details of how to do this will be contained within the final viewpoint letter, namely; “Information in this regard can be found within The Property Ombudsman Consumer Guide or online at www.tpos.co.uk Please note that you must do so within twelve months of the date of the final viewpoint letter received. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed”.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP
01722 333 306 www.tpos.co.uk
Last updated at 9:44 AM 03/10/2018 by Chris Gilbert

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