1st Lets
2.4/5, 61 reviews
34% recommended
30% lettings valuation accuracy
50% lettings fee satisfaction



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Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 30% 50% £325 £2,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 8 19 27 0 0 0 0 0 5
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“terrible agency, took my flat back from them,......”

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May 17,2023
Minithumbdown
By: 'Naveed Ashraf'
May 17,2023
0 people found
this helpful
terrible agency, took my flat back from them, they did not even give me back the right keys, lack of professionalism is ridiculous...
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By: Dean
May 17, 2023
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Thanks for the comments i will like to inform you that you were given the correct keys for your property and the factors had changed the fobs to the entry to the building which you would have been informed of as you being the landlord for the property ...

“Can confirm that 1st let do use illegal holdi......”

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May 14,2023
Minithumbdown
By: 'Iain'
May 14,2023
1 people found
this helpful
Can confirm that 1st let do use illegal holding fees. See the picture attached. When questioned about this they do not reply....
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By: Dean
May 17, 2023
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Hi thanks for your comments This is not a holding fee but a part deposit payment which is returned if your application is not successul If you require any further information on this matter please get in touch ...

“Sandra from 1st Lets Glasgow has always been ......”

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Apr 18,2023
Minithumbup
Sandra
By: 'Isla Angus'
Apr 18,2023
0 people found
this helpful
Sandra from 1st Lets Glasgow has always been so friendly and helpful. They made the process of finding and moving into a flat so much easier especially with the current housing crisis. Sandra has always been more than happy to deal with any issues and ...
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“My first viewing from 1st Lets Glasgow was ca......”

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Apr 13,2023
Minithumbup
Cheryl
By: 'Danielle'
Apr 13,2023
0 people found
this helpful
My first viewing from 1st Lets Glasgow was cancelled because the apartment was taken by another tenant before I had a chance to view it. I got notified fairly quickly and my boyfriend took the time to call back, explained our situation and what we ...
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“Had a good experience everything was done in ......”

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Apr 11,2023
Minithumbup
By: 'Glenda'
Apr 11,2023
0 people found
this helpful
Had a good experience everything was done in a timely manner. Didn't have any issues. Staff were very professional would recommend...
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“AVOID AT ALL COSTS, worst company ever, lie t......”

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Mar 27,2023
Minithumbdown
By: 'Nav'
Mar 27,2023
2 people found
this helpful
AVOID AT ALL COSTS, worst company ever, lie to landlords and tenants, they constantly change the company name as they are useless and start again with a new name so no one notices, AVOID AT ALL COSTS...
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Was this helpful? Yes
By: James
Apr 01, 2023
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You are definitely not a reputable company, Dean. A reputable company doesn't delete itself off Google and reinstate it to avoid negative review. Away and chase yourself. ...

“Terrible...”

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Oct 10,2022
Minithumbdown
Oct 10,2022
7 people found
this helpful
Over the last two years nobody actually care about our ceiling issue. If I could give 0 stars... Lies, delays, excuses, but the rent always paid on time....
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Was this helpful? Yes
By: Dean
Mar 31, 2023
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Hi We apologise for the delay in getting this issue fixed as this was a factoring issue and the delay was from the factors side and not 1st Lets ...

“My Husband and I rented with 1st Lets Glasgow......”

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Sep 06,2022
Minithumbup
By: 'Yvonne'
Sep 06,2022
0 people found
this helpful
My Husband and I rented with 1st Lets Glasgow for one year. Always polite and quick to answer any queries. They gave us plenty of notice when needing to access the flat for visits or periodical checks. They sent clear instructions as to what they ...
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“Great company had no hassle everything was do......”

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Aug 22,2022
Minithumbup
By: 'Hannah'
Aug 22,2022
1 people found
this helpful
Great company had no hassle everything was done on time staff are friendly. Emails were answered. Had no issue with repairs....
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“It's my first time using a letting agency in ......”

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Aug 22,2022
Minithumbup
By: 'Kirsty'
Aug 22,2022
1 people found
this helpful
It's my first time using a letting agency in Glasgow, and I can't be more satisfied. They always have good communication, quick responses to every inquiry, and help me manage every time I have an issue with the property (which had been only a couple ...
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Was this helpful? Yes
By: George Stobbart
Aug 30, 2022
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Hi. Can I ask where this estate agent is based? I looked online at this address and it does NOT reflect that this company exists here? There isn't even a Google page for this company? ...

“Absolute disgrace!!!!...”

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May 11,2022
Minithumbdown
By: 'Martyna'
May 11,2022
12 people found
this helpful
This company is nothing short of a disgrace! First Lets is one letting agency/landlord which is part of a family run entity of multiple agencies and landlords The companies run by this family are as follows: 1st Let's (Glasgow) Ltd 1st Let's (Scotland) Ltd 1...
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By: Dean
Mar 31, 2023
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Hi This is a false review We have never heard of you nor were you a tenant with our company you seem to be out to slander 1st Lets we have nothing to do with Home Appliance Engineers or Household Appliance Engineers ...

“AWFUL!! Avoid at ALL COSTS currently letting ......”

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Jul 28,2021
Minithumbdown
kendal
By: 'Rachel'
Jul 28,2021
6 people found
this helpful
AWFUL!! Avoid at ALL COSTS currently letting from them a property that we are having to be temporary rehoused as they came out and painted over damp for years rather than fixing it and now the damage is so severe two rooms including the bathroom ...
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“Lied to steal deposit.I would strongly avoid......”

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Jul 10,2021
Minithumbdown
By: 'Michael'
Jul 10,2021
11 people found
this helpful
Lied to steal deposit. I would strongly avoid this company. I was told the same by a friend who originally rented with them and told me they tried to retain his deposit for no reason, but didn't heed the warnings. Company accused me of damaging ...
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“Over two weeks now with no boiler working. No......”

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Jul 02,2021
Minithumbdown
By: 'Houston'
Jul 02,2021
4 people found
this helpful
Over two weeks now with no boiler working. No hot water / showers. An absolute disgrace! Excuse after excuse when they even bother to reply to my emails. Would these people turn up to the 'First Let's' office without having a hot shower for two weeks.. ...
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“New tenant from overseas living within Glasgo......”

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Apr 20,2021
Minithumbup
By: 'NWachukwu'
Apr 20,2021
1 people found
this helpful
New tenant from overseas living within Glasgow area for the past 4 months. Great service from the team throughout the process of applying. Any issues raised have a great turn around time. staff are friendly and approachable...
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“DON'T RENT WITH FIRST LETS...”

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Apr 15,2021
Minithumbdown
By: 'First'
Apr 15,2021
4 people found
this helpful
We have had such an awful time of it with First Lets we are imploring anyone else who has had similar experiences to get in touch. Collectively we can stand up to this utterly incompentent agency that provides completely substandard accommodation, doesn't do repairs, and ...
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“I would recommend 1st Lets Glasgow to anyone......”

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Sep 11,2020
Minithumbup
Roseanne
By: 'Gail'
Sep 11,2020
0 people found
this helpful
I would recommend 1st Lets Glasgow to anyone looking to rent a property. We struggled to get student accommodation and First Lets delivered for us. The service we received from Roseanne was excellent. she kept in regular contact and processed everything quickly and extremely efficiently. ...
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“Help us improve!Suggest an edit Is this your business? ......”

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Jun 15,2020
Minithumbdown
By: 'Jenny'
Jun 15,2020
10 people found
this helpful
Help us improve! Suggest an edit Is this your business? Not a Good Company Coronavirus is indeed highlighting the good and the bad companies, there are companies who will go that extra mile to give good service and help during these very trying times then ...
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By: First Lets You Down
Apr 13, 2021
View all comments (1)
Hello Jenny, We are very sorry to hear about your bad experience with First Lets (up to an including many dealings with *). We have equally been treated appallingly by them and are fighting back. We are collecting testomonies of tenants that have been badly treated and we've love to include yours. If you could provide a few details of your case, experience, and how you got treated to [email protected] we would massively appreciate it. Hopefully together we can get some accountabilit ...

“They are an agency that almost does what it s......”

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Apr 14,2020
Minithumbdown
By: 'amelia'
Apr 14,2020
7 people found
this helpful
They are an agency that almost does what it says on the tin. However when a dilemma occurs, they are unable to handle it. The ceiling in our bathroom collapsed, and we were left with no ceiling for 3 months before we had to move out, ...
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By: First Lets You Down
Apr 13, 2021
View all comments (1)
Hello Amelia, We are very sorry to hear about your bad experience with First Lets. We have equally been treated appallingly by them (including many repairs not completed) and are fighting back. We are collecting testomonies of tenants that have been badly treated and we've love to include yours. If you could provide a few details of your case, experience, and how you got treated to [email protected] we would massively appreciate it. Hopefully together we can get some accountability! ...

“Couldn't run a bath....”

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Dec 05,2019
Minithumbdown
Donna
By: 'J'
Dec 05,2019
6 people found
this helpful
This agency are unorganised, unprofessional, and incompetent. The flat itself was damp, there were flies/maggots living behind the sink due to a lack of sealant/dampness (which was not a health hazard apparently..) and the dishwasher stopped draining and sat with mouldy, festering water ...
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Review file
Was this helpful? Yes
By: First Lets You Down
Apr 13, 2021
View all comments (2)
Hello Chris, We are very sorry to hear about your bad experience with First Lets. We have equally been treated appallingly by them and are fighting back. We are collecting testomonies of tenants that have been badly treated and we've love to include yours. If you could provide a few details of your case, experience, and how you got treated to [email protected] we would massively appreciate it. Hopefully together we can get some accountability! ...

“1st Lets is a great letting agency that has e......”

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Sep 23,2019
Minithumbup
Roseanne
By: 'Anna'
Sep 23,2019
0 people found
this helpful
1st Lets is a great letting agency that has extremely helpful employees. Roseanne is very helpful and commendating. She replies promptly to emails and whenever a flat becomes available that checks off all your boxes, she will give you a call right away. Would highly ...
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“Avoid!...”

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Sep 03,2019
Minithumbdown
Riccardo
By: 'Riccardo'
Sep 03,2019
5 people found
this helpful
Our experience with 1st Lets Scotland was somewhat a catastrophe and we hope no one ever chooses their service anymore. We often talked with the office in Woodlands (the “West End” office), where the staff was often disrespectful with us, university students. We had multiple ...
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By: First Lets You Down
Apr 13, 2021
View all comments (1)
Hello Riccardo, We are very sorry to hear about your bad experience with First Lets. We have equally been treated appallingly by them and are fighting back. We are collecting testomonies of tenants that have been badly treated and we've love to include yours. If you could provide a few details of your case, experience, and how you got treated to [email protected] we would massively appreciate it. Hopefully together we can get some accountability! ...

“Avoid!!!!...”

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Aug 24,2019
Minithumbdown
By: 'Guler'
Aug 24,2019
6 people found
this helpful
Never ever use this agency to let a place! Found a flat in Glasgow through them and gave my holding deposit before I left for Cyprus. I filled all the applications forms and left UK for a cruise holiday. I had no signal for few ...
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By: First Lets You Down
Apr 13, 2021
View all comments (1)
Hello Guler, We are very sorry to hear about your bad experience with First Lets (up to an including many dealings with *). We have equally been treated appallingly by them and are fighting back. We are collecting testomonies of tenants that have been badly treated and we've love to include yours. If you could provide a few details of your case, experience, and how you got treated to [email protected] we would massively appreciate it. Hopefully together we can get some accountabilit ...

“Avoid using, avoid living near a property managed by them...”

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May 29,2019
Minithumbdown
By: 'Douglas'
May 29,2019
8 people found
this helpful
Live underneath a property they rent out, currently flooded for the 4th time. They only do anything when the council has been brought in to force their hand, leaving the properties they manage with broken appliances and mice as a result. Even their own maintenance ...
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Comment on agent fees
N/a.
Was this helpful? Yes
By: First Lets You Down
Apr 13, 2021
View all comments (1)
Hello Douglas, We are very sorry to hear about your bad experience with First Lets (up to an including many dealings with *). We have equally been treated appallingly by them and are fighting back. We are collecting testomonies of tenants that have been badly treated and we've love to include yours. If you could provide a few details of your case, experience, and how you got treated to [email protected] we would massively appreciate it. Hopefully together we can get some accountabil ...

“Don't use these cowboys...”

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Apr 17,2019
Minithumbdown
By: 'Danmeister'
Apr 17,2019
3 people found
this helpful
This so called letting agency are a joke. They never respond to emails, they lost my tenants, stole £400 from me, never lodged my tenants deposit, cost me over £1,500 to get my flat up to an acceptable standard. DO NOT USE THEM, they will promise you ...
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Comment on agent fees
Awful
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“Helpful Staff & Excellent Service...”

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Apr 11,2019
Minithumbup
By: 'JK'
Apr 11,2019
0 people found
this helpful
1st Lets were extremely helpful in regards to repairs and always went above and beyond to help during my tenancy. The staff at 1st Lets were efficient in carrying out repairs sometimes the repair was carried out the same day it was reported which was ...
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By: Lauren Johnston
Jul 26, 2021
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Hahaha.. RUBBISH!!! ...

“Horrendous agency...”

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Nov 24,2018
Minithumbdown
Shannon
By: 'Avoid'
Nov 24,2018
8 people found
this helpful
From the get go we should have avoided this agency. When trying to find out if we were successful with our application we had to chase this company for almost two weeks Each time we would phone with a concern we were told someone would ...
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“awful...”

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Nov 12,2018
Minithumbdown
By: 'Steve'
Nov 12,2018
6 people found
this helpful
The most irresponsible letting agency I ever rent from. Don't bother contacting them it will take for ever to resolve the simplest issue....
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Comment on agent fees
Nothing good about this agency
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“Not Helpful...”

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Sep 26,2018
Minithumbdown
By: 'Daryl'
Sep 26,2018
3 people found
this helpful
I recently submitted an application (paid a fee of £200 to do so) with 1st Lets and then unfortunately was advised after waiting almost 1 week that my application was turned down with no feedback on why. I understand that 1st lets are within their rights to ...
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Comment on agent fees
£200 just to apply is ridiculous.
Was this helpful? Yes
By: David
Oct 18, 2018
View all comments (1)
We are sorry you were refused a property with us the ref agency we use doesn't give us a reason as to why the applicant has been refused and only give a scoring of a pass or fail I hope this helps and good luck in your search 1st Lets ...

“Professional and friendly service...”

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Jun 14,2018
Minithumbup
Roseanne
By: 'NR'
Jun 14,2018
1 people found
this helpful
1st Lets Scotland were excellent throughout my tenancy, and Roseanne was particularly helpful and attentive. She always replied promptly to emails and was very good at making arrangements for any issues to be definitely resolved. Roseanne helped to make made the process of moving in / ...
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By: Daryl
Sep 26, 2018
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Just checked the property and it is under offer.. find it hard to believe that from letting me know at 4pm today that my app had been declined they managed to show someone the property and do checks (mine took a week). Clearly the holding fee meant nothing ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:09 AM 09/09/2019 by heather heather

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