1st Lets
2.3/5, 40 reviews
30% recommended
43% lettings valuation accuracy
44% lettings fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 43% 44% £325 £950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 6 10 18 0 0 0 0 0 4
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Avoid!...”

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Sep 03,2019
Minithumbdown
By: 'Riccardo Chianella'
Sep 03,2019
0 people found
this helpful
Our experience with 1st Lets Scotland was somewhat a catastrophe and we hope no one ever chooses their service anymore. We often talked with the office in Woodlands (the “West End” office), where the staff was often disrespectful with us, university students. We had multiple ...
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Was this helpful? Yes

“Avoid!!!!...”

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Aug 24,2019
Minithumbdown
By: 'Guler Ozgencil'
Aug 24,2019
0 people found
this helpful
Never ever use this agency to let a place! Found a flat in Glasgow through them and gave my holding deposit before I left for Cyprus. I filled all the applications forms and left UK for a cruise holiday. I had no signal for few ...
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Was this helpful? Yes

“Avoid using, avoid living near a property managed by them...”

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May 29,2019
Minithumbdown
By: 'Douglas'
May 29,2019
2 people found
this helpful
Live underneath a property they rent out, currently flooded for the 4th time. They only do anything when the council has been brought in to force their hand, leaving the properties they manage with broken appliances and mice as a result. Even their own maintenance ...
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Comment on agent fees
N/a.
Was this helpful? Yes

“Don't use these cowboys...”

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Apr 17,2019
Minithumbdown
By: 'Danmeister'
Apr 17,2019
0 people found
this helpful
This so called letting agency are a joke. They never respond to emails, they lost my tenants, stole £400 from me, never lodged my tenants deposit, cost me over £1,500 to get my flat up to an acceptable standard. DO NOT USE THEM, they will promise you ...
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Comment on agent fees
Awful
Was this helpful? Yes

“Helpful Staff & Excellent Service...”

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Apr 11,2019
Minithumbup
By: 'JK'
Apr 11,2019
0 people found
this helpful
1st Lets were extremely helpful in regards to repairs and always went above and beyond to help during my tenancy. The staff at 1st Lets were efficient in carrying out repairs sometimes the repair was carried out the same day it was reported which was ...
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Was this helpful? Yes
By: Margaret
Sep 06, 2019
View all comments (2)
Yes agree Kayleigh is one of their employees, I dealt with her recently, she has absolutely no customer service skills ,couldn’t care less ,thick as mince , the old adage you pay peanuts you get monkeys definitely applys here ...

“Horrendous agency...”

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Nov 24,2018
Minithumbdown
By: 'Avoid First Lets'
Nov 24,2018
3 people found
this helpful
From the get go we should have avoided this agency. When trying to find out if we were successful with our application we had to chase this company for almost two weeks Each time we would phone with a concern we were told someone would ...
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Was this helpful? Yes

“awful...”

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Nov 12,2018
Minithumbdown
By: 'Steve'
Nov 12,2018
5 people found
this helpful
The most irresponsible letting agency I ever rent from. Don't bother contacting them it will take for ever to resolve the simplest issue....
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Comment on agent fees
Nothing good about this agency
Was this helpful? Yes

“Not Helpful...”

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Sep 26,2018
Minithumbdown
By: 'Daryl'
Sep 26,2018
3 people found
this helpful
I recently submitted an application (paid a fee of £200 to do so) with 1st Lets and then unfortunately was advised after waiting almost 1 week that my application was turned down with no feedback on why. I understand that 1st lets are within their rights to ...
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Comment on agent fees
£200 just to apply is ridiculous.
Was this helpful? Yes
By: David
Oct 18, 2018
View all comments (1)
We are sorry you were refused a property with us the ref agency we use doesn't give us a reason as to why the applicant has been refused and only give a scoring of a pass or fail I hope this helps and good luck in your search 1st Lets ...

“Professional and friendly service...”

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Jun 14,2018
Minithumbup
By: 'NR'
Jun 14,2018
1 people found
this helpful
1st Lets Scotland were excellent throughout my tenancy, and Roseanne was particularly helpful and attentive. She always replied promptly to emails and was very good at making arrangements for any issues to be definitely resolved. Roseanne helped to make made the process of moving in / ...
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Was this helpful? Yes
By: Daryl
Sep 26, 2018
View all comments (1)
Just checked the property and it is under offer.. find it hard to believe that from letting me know at 4pm today that my app had been declined they managed to show someone the property and do checks (mine took a week). Clearly the holding fee meant nothing ...

“Illegal fees charged...”

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Apr 21,2018
Minithumbdown
By: 'lilo'
Apr 21,2018
6 people found
this helpful
Despite the fact fees relating to tenancies have been illegal in Scotland since 2012, 1st Lets charged me a £100 admin fee in 2016. Being over a barrel essentially - either I paid the illegal fee or I wouldn't be able to move into the property - I ...
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Was this helpful? Yes
By: Eddie
Sep 28, 2018
View all comments (4)
This review with regards to the conduct of this agent is correct ; AVOID AT ALL COSTS - in possession of endless evidence and email trails and they make fickle false statements regardless of the evidence you posses. They are aggressive and petty always denying what is evidenced even to go so far with the misinformation and denial of facts. Do not waste your time communicating with them its not worth the time you lose in your life as things are fabricated to the extent that they do not realize wh ...

“AVOID AT ALL COSTS I have been under the impression ......”

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Dec 16,2017
Minithumbdown
By: 'Dame_vader'
Dec 16,2017
3 people found
this helpful
AVOID AT ALL COSTS I have been under the impression for around a week that I've been accepted for one of the flats 1st let's deal with so have began the moving our process as I still live with my parents and this is my ...
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Was this helpful? Yes

“When we turned up early as they asked, they turned ......”

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Mar 17,2017
Minithumbdown
By: 'M.L'
Mar 17,2017
11 people found
this helpful
When we turned up early as they asked, they turned up on the nose of the viewing time, even though the office was across the street, this left us waiting in the rain with 6 others for them, the person who took us for the veiwing ...
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Comment on agent fees
Bad!
Was this helpful? Yes

“AVOID AVOID AVOID!! First, they are still charging the illegal £100 ......”

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Feb 03,2017
Minithumbdown
By: 'Robson'
Feb 03,2017
5 people found
this helpful
AVOID AVOID AVOID!! First, they are still charging the illegal £100 reservation fee, which I never got back. The deposit always should have been sent to My Deposit within 30 days, and it was sent after 7 months and only because I asked the Trading Standards Officers to ...
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Comment on agent fees
They are still charging the illegal reservation fee (£100)
Was this helpful? Yes
By: Lyndsey
Oct 19, 2018
View all comments (1)
You think 7 months is bad... it took them over 3 YEARS to put my deposit in a tenancy deposit scheme, and that was only after I caught them out when I asked which scheme they use and they became mega defensive about it! ...

“Had the unfortunate need to deal with 1st Lets Cathcart ......”

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Dec 23,2016
Minithumbdown
By: 'J'
Dec 23,2016
5 people found
this helpful
Had the unfortunate need to deal with 1st Lets Cathcart this week to deal with minor water escape damage from flat above that should have taken all of 45 minutes of a painter's time. Without going into the long and boring details, due to Kendal's attitude ...
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Comment on agent fees
Not applicable
Was this helpful? Yes

“I have communicated with Roseanne and Elle from day 1 and ......”

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Dec 09,2016
Minithumbup
By: 'Mehak Kashmiria'
Dec 09,2016
1 people found
this helpful
I have communicated with Roseanne and Elle from day 1 and they have been very sweet and interactive. Both are well informed and very clear about the policies of the letting agency and help you in understanding everything. They both are very quick to respond to ...
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Comment on agent fees
Fees (monthly rent) was inclusive of all bills (gas, heating, internet, council tax)
Was this helpful? Yes

“very excellent.we are happy with our flat and very ......”

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Apr 28,2016
Minithumbup
By: 'RAJU'
Apr 28,2016
2 people found
this helpful
very excellent.we are happy with our flat and very happy with your service.comparing to another agencies your agency is very resposiblE and proactive. I would recommend this agency to other family members and friends....
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Comment on agent fees
good
Was this helpful? Yes

“I was a tenant with this company for over 3 years ......”

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Apr 11,2016
Minithumbup
By: 'Katie'
Apr 11,2016
3 people found
this helpful
I was a tenant with this company for over 3 years and I have had no issues in dealing with them at all staff are always friendly and helpful and repairs are carried out on time with no issues. When I had moved out they inspected ...
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Was this helpful? Yes
By: 1st Lets Team
Apr 11, 2016
View all comments (1)
Thanks for giving 1st Lets a good review thanks for being a good tennat all the best for the future 1st Lets Team ...

“I am a landlord with 1st Lets they manage a ......”

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Apr 11,2016
Minithumbup
By: 'Angela'
Apr 11,2016
2 people found
this helpful
I am a landlord with 1st Lets they manage a portfolio of my properties. Staff are always very helpful and pleasant. I am looking to purchase more properties to rent in Glasgow and will be giving the new properties to 1st Lets to manage. I ...
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Was this helpful? Yes

“I am happy with all the help from 1st Lets ......”

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Apr 06,2016
Minithumbup
By: 'Issa'
Apr 06,2016
2 people found
this helpful
I am happy with all the help from 1st Lets staff were all very helpful all the maintanace issues were quickly dealt with will definatley will be renting with 1st Lets when am back in Glasgow...
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Was this helpful? Yes
By: Nad
Apr 06, 2016
View all comments (1)
Thanks for the review Issa you have been a great tenant hope to see you again when you back in Glasgow looking for a property to rent ...

“I have rented a property through 1st Lets for over 5 ......”

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Mar 28,2016
Minithumbup
By: 'James'
Mar 28,2016
1 people found
this helpful
I have rented a property through 1st Lets for over 5 years and have had no issues with the property i was living in. When i had moved out they told me there were no issues in the property and the deposit was returned to me ...
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Comment on agent fees
Good
Was this helpful? Yes

“DO NOT USE. I was with 1st lets for a ......”

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Feb 24,2016
Minithumbdown
By: 'R ward'
Feb 24,2016
4 people found
this helpful
DO NOT USE. I was with 1st lets for a year and it was the worst decision of my life!! Repairs were not dealt with and after phoning on numerous occasions telling the agents about the increasing issue with damp on the walls, they told ...
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What agent could do to change your mind?
They charged me a holding fee for the flat which is illegal in Scotland and I never received back!!
Attached Filesnbsp;
Comment on agent fees
They charged me a holding fee for the flat which is illegal in Scotland and I never received back!!
Was this helpful? Yes
By: Nad
Mar 03, 2016
View all comments (1)
Can you supply the address of the property you were staying at for a year which you mention in your email and I will be more than happy to help with your enquirey ...

“I have been renting with this company for several years ......”

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Feb 16,2016
Minithumbup
By: 'Cara'
Feb 16,2016
2 people found
this helpful
I have been renting with this company for several years in many different properties after moving to Glasgow to work. Any repairs have been attended to quickly and efficiently. Myself and my partner have previously recommended this agency to friends and family. 1st Lets made ...
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Was this helpful? Yes

“Rented property with this company was really happy with the ......”

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Nov 13,2015
Minithumbup
By: 'Thomas'
Nov 13,2015
2 people found
this helpful
Rented property with this company was really happy with the property property was clean when i moved in all repairs were carried out on time staff were very pleasant and very helpful would recommend this company to anyone looking to rent out a property in ...
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Was this helpful? Yes

“I gave them two properties to rent out on my ......”

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Nov 11,2015
Minithumbdown
By: 'Gerry'
Nov 11,2015
5 people found
this helpful
I gave them two properties to rent out on my behalf. Well, what a mistake that was. Not only are they clueless but they have no respect for their customers or the properties they handle. Be very careful if you use them. I had items ...
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What agent could do to change your mind?
Their fees were ok if they had carried out their part of the contract. As it was they did not do this and i felt cheated out of my hard earned.
Attached Filesnbsp;
Comment on agent fees
Their fees were ok if they had carried out their part of the contract. As it was they did not do this and i felt cheated out of my hard earned.
Was this helpful? Yes

“I recently bought a property to rent out in the ......”

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Nov 09,2015
Minithumbup
By: 'Stephanie'
Nov 09,2015
1 people found
this helpful
I recently bought a property to rent out in the Battlefield area of Glasgow and was looking for a good letting agent to rent my property out for me. I was recommended by a friend who has given properties to this company and had said ...
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Was this helpful? Yes

“I rented a property from 1st Lets UK and the ......”

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Nov 09,2015
Minithumbup
By: 'Joe'
Nov 09,2015
1 people found
this helpful
I rented a property from 1st Lets UK and the girls in the office are very helpful. The property was in good condition and I was happy with the property. The staff are a credit to the company. And i will definitely will be coming ...
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“Avoid at all costs. We were with them for 18months, ......”

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Jul 11,2015
Minithumbdown
By: 'CC'
Jul 11,2015
7 people found
this helpful
Avoid at all costs. We were with them for 18months, terribly slow to do anything whilst we were in the residence. Oven door/hot tap broken took an age to respond. The worst aspect is certainly the leaving of the property. Took us 3 months to ...
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What agent could do to change your mind?
Nothing, ridiculous outfit.
Attached Filesnbsp;
Was this helpful? Yes

“Do not rent through this company.I rented for 2 years ......”

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May 10,2015
Minithumbdown
By: 'A Farooq'
May 10,2015
6 people found
this helpful
Do not rent through this company. I rented for 2 years has the worst time of my life. Was without a working shower for 5 months had to go to the gym to shower, it took so long. Many excuses given then the landlord was on holiday !! ...
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What agent could do to change your mind?
Better customer service, they should not come into the property without the tenants permission. Keep a close eye on the tenant so they don't get a chance to steal. Learn what customer service is.
Attached Filesnbsp;
Was this helpful? Yes
By: A Farooq
Jan 10, 2019
View all comments (4)
Eddie, clearly 'Debbie' used a fake name then because she was a part of the theft. All the stuff that happened with me still haunts me. 1st Lets were awful awful terrible people that i dealt with. Debbie was an over weight blonde working on cathcart road she has no manners is a bully and a thief as far as i know ...

“Service was excellent, all staff were welcoming and helpful. I ......”

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Apr 23,2015
Minithumbdown
By: 'CDALY85'
Apr 23,2015
2 people found
this helpful
Service was excellent, all staff were welcoming and helpful. I have trouble with my gas supply but that was sorted within a couple days. The team who work in office are smashing girls. I will be renting here for all while. Great Service....
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Was this helpful? Yes

“My partner and I moved into a flat in Kingston ......”

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Apr 01,2015
Minithumbdown
By: 'Diletta Taris'
Apr 01,2015
4 people found
this helpful
My partner and I moved into a flat in Kingston Street 5 months ago now. The flat is managed by 1st Lets so much that to this point we still don't know the identity of our landlord. 1st Lets do not play by the rules: to ...
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What agent could do to change your mind?
Nothing. They are criminals, and I don't want to pay criminals
Attached Filesnbsp;
Was this helpful? Yes
By: Diletta Taris
Jun 30, 2015
View all comments (2)
A little too late, the company is an absolute disgrace! I will not be having any further contact with 1st lets, especially following the 6 weeks I had to wait to get my deposit back. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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No procedure set.
Last updated at 10:09 AM 09/09/2019 by heather heather

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Individual Branch Awards

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