1st Lets

29 reviews 2.5 /5 rating
  • 57% valuation accuracy
  • 34% recommend
  • 58% fee satisfaction
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    Linda Fisher
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    Diletta Elisa Taris
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    Donna
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    Anne ???
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    kendal ????
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    Roseanne
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    Elle
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Mar 17,2017
Minithumbdown
By:
Mar 17,2017
3 people found
this helpful
When we turned up early as they asked, they turned up on the nose of the viewing time, even though the office was across the street, this left us waiting in the rain with 6 others for them, the person who took us for the veiwing obviously hadn't told the current occupants that they were having views as the place was a complete riot! The flat was nice though, but again they asked us for the ridiculous -£100- holding fee of which if unsuccessful in getting back we would be charged - &poun...
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Bad!
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Feb 03,2017
Minithumbdown
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Donna
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Donna
By:
Feb 03,2017
1 people found
this helpful
AVOID AVOID AVOID!! First, they are still charging the illegal £100 reservation fee, which I never got back. The deposit always should have been sent to My Deposit within 30 days, and it was sent after 7 months and only because I asked the Trading Standards Officers to help me with the case. Things were broken since day one, and 12 months later were still broken even though I insisted on getting them fixed. They never turned up for the full inspection saying that they were busy that day. I...
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Comment on agent fees
They are still charging the illegal reservation fee (£100)
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Dec 23,2016
Minithumbdown
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kendal ????
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Anne ???
By:
Dec 23,2016
2 people found
this helpful
Had the unfortunate need to deal with 1st Lets Cathcart this week to deal with minor water escape damage from flat above that should have taken all of 45 minutes of a painter's time. Without going into the long and boring details, due to Kendal's attitude I am now escalating this away from 1st Lets and towards a) the landlord's insurers and, b) 1st Lets Liability Insurers. Her aggressive tone from the outset of contact simply fanned the flames of dispute. If I was Donna or the director of the...
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Not applicable
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Dec 09,2016
Minithumbup
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Roseanne
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Elle
By:
Dec 09,2016
1 people found
this helpful
I have communicated with Roseanne and Elle from day 1 and they have been very sweet and interactive. Both are well informed and very clear about the policies of the letting agency and help you in understanding everything. They both are very quick to respond to any email/call regarding any issue. They always try to do their best when it comes to maintenance help too. I have had no issues with anything till date and all my concerns were well heard and acted upon. I am really impressed with the exp...
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Comment on agent fees
Fees (monthly rent) was inclusive of all bills (gas, heating, internet, council tax)
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Apr 28,2016
Minithumbup
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Apr 28,2016
2 people found
this helpful
very excellent.we are happy with our flat and very happy with your service.comparing to another agencies your agency is very resposiblE and proactive. I would recommend this agency to other family members and friends....
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good
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Apr 11,2016
Minithumbup
By:
Apr 11,2016
3 people found
this helpful
I was a tenant with this company for over 3 years and I have had no issues in dealing with them at all staff are always friendly and helpful and repairs are carried out on time with no issues. When I had moved out they inspected my property and had no issues and my deposit was returned to me straight away with no hassle I would highly recommend anyone who is looking for a property to use 1st Lets as they are very professional and have a wide range of properties to choose from....
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By: 1st Lets Team
Apr 11, 2016
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Thanks for giving 1st Lets a good review thanks for being a good tennat all the best for the future 1st Lets Team ...
Apr 11,2016
Minithumbup
By:
Apr 11,2016
2 people found
this helpful
I am a landlord with 1st Lets they manage a portfolio of my properties. Staff are always very helpful and pleasant. I am looking to purchase more properties to rent in Glasgow and will be giving the new properties to 1st Lets to manage. I will recommend 1st Lets to any landlords looking for a agent to rent out their properties....
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Apr 06,2016
Minithumbup
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Apr 06,2016
2 people found
this helpful
I am happy with all the help from 1st Lets staff were all very helpful all the maintanace issues were quickly dealt with will definatley will be renting with 1st Lets when am back in Glasgow...
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By: Nad
Apr 06, 2016
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Thanks for the review Issa you have been a great tenant hope to see you again when you back in Glasgow looking for a property to rent ...
Mar 28,2016
Minithumbup
By:
Mar 28,2016
1 people found
this helpful
I have rented a property through 1st Lets for over 5 years and have had no issues with the property i was living in. When i had moved out they told me there were no issues in the property and the deposit was returned to me on time and in full. I would highly recommend this company and would have no problem in renting through them again when i would be needing a flat in Glasgow...
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Comment on agent fees
Good
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Feb 24,2016
Minithumbdown
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Donna
By:
Feb 24,2016
3 people found
this helpful
DO NOT USE. I was with 1st lets for a year and it was the worst decision of my life!! Repairs were not dealt with and after phoning on numerous occasions telling the agents about the increasing issue with damp on the walls, they told myself and my partner they were going to do nothing about it! It's harmful for your health but that's fine, they don't care. I never received my deposit back and am in the midst of a legal battle to get compensation for the damage to my belongings because of the dam...
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What agent could do to change your mind?
They charged me a holding fee for the flat which is illegal in Scotland and I never received back!!
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Comment on agent fees
They charged me a holding fee for the flat which is illegal in Scotland and I never received back!!
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By: Nad
Mar 03, 2016
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Can you supply the address of the property you were staying at for a year which you mention in your email and I will be more than happy to help with your enquirey ...
Feb 16,2016
Minithumbup
By:
Feb 16,2016
2 people found
this helpful
I have been renting with this company for several years in many different properties after moving to Glasgow to work. Any repairs have been attended to quickly and efficiently. Myself and my partner have previously recommended this agency to friends and family. 1st Lets made my move to Glasgow stress free & Im extremely happy with the service they provide....
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Nov 13,2015
Minithumbup
By:
Nov 13,2015
2 people found
this helpful
Rented property with this company was really happy with the property property was clean when i moved in all repairs were carried out on time staff were very pleasant and very helpful would recommend this company to anyone looking to rent out a property in Glasgow...
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Nov 11,2015
Minithumbdown
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Donna
By:
Nov 11,2015
3 people found
this helpful
I gave them two properties to rent out on my behalf. Well, what a mistake that was. Not only are they clueless but they have no respect for their customers or the properties they handle. Be very careful if you use them. I had items missing from the flat, other items were broken and the last tenant left owing the prepay meter £33 and believe it or not 1st Lets knew nothing about these issues. I have now involved Trading Standards and there be a court case soon. BEWARE !!...
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What agent could do to change your mind?
Their fees were ok if they had carried out their part of the contract. As it was they did not do this and i felt cheated out of my hard earned.
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Comment on agent fees
Their fees were ok if they had carried out their part of the contract. As it was they did not do this and i felt cheated out of my hard earned.
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Nov 09,2015
Minithumbup
By:
Nov 09,2015
1 people found
this helpful
I recently bought a property to rent out in the Battlefield area of Glasgow and was looking for a good letting agent to rent my property out for me. I was recommended by a friend who has given properties to this company and had said they are happy with the service that they have received by using this company. When i contacted 1st Lets to arrange a valuation of what i can achieve for this property i was met with the manager who was very helpful and had given me very useful information and had a...
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Nov 09,2015
Minithumbup
By:
Nov 09,2015
1 people found
this helpful
I rented a property from 1st Lets UK and the girls in the office are very helpful. The property was in good condition and I was happy with the property. The staff are a credit to the company. And i will definitely will be coming back to 1st Lets UK to rent a property when I return to Glasgow....
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Jul 11,2015
Minithumbdown
By:
Jul 11,2015
5 people found
this helpful
Avoid at all costs. We were with them for 18months, terribly slow to do anything whilst we were in the residence. Oven door/hot tap broken took an age to respond. The worst aspect is certainly the leaving of the property. Took us 3 months to get our deposit back, this involved us taking legal action before they would return any of our calls. Linda is always 'out for lunch' or 'on a call' so we never got to speak with her. They don't place your deposit in a safety deposit location like th...
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What agent could do to change your mind?
Nothing, ridiculous outfit.
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May 10,2015
Minithumbdown
By:
May 10,2015
3 people found
this helpful
Do not rent through this company. I rented for 2 years has the worst time of my life. Was without a working shower for 5 months had to go to the gym to shower, it took so long. Many excuses given then the landlord was on holiday !! I had to make thousands of phone calls, the customer service so awful the girls working there were so rude and unprofessional. The flat was infested with bed bugs which took them weeks to treat. When i advised i was moving out gave them the correct notice period, ...
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What agent could do to change your mind?
Better customer service, they should not come into the property without the tenants permission. Keep a close eye on the tenant so they don't get a chance to steal. Learn what customer service is.
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By: andrew
May 10, 2015
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You have written a review about the wrong letting agent we have never rented a property to you nor do we have a linda or a debbie working for us can you call 1st Lets ASAP to discuss on 0141-422-2223 ...
Apr 23,2015
Minithumbdown
By:
Apr 23,2015
2 people found
this helpful
Service was excellent, all staff were welcoming and helpful. I have trouble with my gas supply but that was sorted within a couple days. The team who work in office are smashing girls. I will be renting here for all while. Great Service....
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Apr 01,2015
Minithumbdown
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Diletta Elisa Taris
By:
Apr 01,2015
4 people found
this helpful
My partner and I moved into a flat in Kingston Street 5 months ago now. The flat is managed by 1st Lets so much that to this point we still don't know the identity of our landlord. 1st Lets do not play by the rules: to let the tenant know who their landlord is, is a legal requirement. The landlord should be registered with the city council and it should be easy to find by searching the flat you are living in, our landlord wasn't registered. Once we informed the city council of this, a name appea...
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What agent could do to change your mind?
Nothing. They are criminals, and I don't want to pay criminals
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By: Diletta Taris
Jun 30, 2015
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A little too late, the company is an absolute disgrace! I will not be having any further contact with 1st lets, especially following the 6 weeks I had to wait to get my deposit back. ...
Mar 05,2015
Minithumbdown
By:
Mar 05,2015
5 people found
this helpful
1st Lets have not given me my security deposit and will not explain why. Time and time againthey tell me they have processed my bank transfer yet I have received nothing (despite clarifying my bank details twice). They refuse to explain where my money is and why there are difficulties, and will not tell me which deposit protection scheme they are using (I suspect none). During my tenancy I incurred issues with my washing machine and boiler that were not attended to in a timely manner, and the re...
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Feb 09,2015
Minithumbdown
By:
Feb 09,2015
3 people found
this helpful
I'm busy so used a rental agency this outfit is not answerable to any governing body and there isa reason for that. They don't provide paperwork to support repairs even when asked and as a landlord I still have to get involved in repairs when advised of them. Just had 150 discounted twice with no justification....
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Nov 14,2014
Minithumbdown
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Nov 14,2014
6 people found
this helpful
Absolutely appalling service. When I took possession of the flat I realised that it had not been cleaned and half of the previous tenants belongings were still there, including kitchen utensils caked in grease. After clearing a lot of it out myself, there were some items remaining that were too large to go in domestic bins so asked them to send someone to collect it. Having been told someone would come I waited and no one showed up. Eventually the next week it was removed. After a few mon...
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May 24,2014
Minithumbdown
By:
May 24,2014
7 people found
this helpful
Worst company I have ever had the pleasure of dealing with, wouldn\'t recommend this to my worst enemy. First issue which made me regret every using this company was during winter, we had a new born baby and the heating went off, it took them 2 days to fix this issue. The response from the company was unacceptable nor did I receive any compensation for having to buy heaters. The staff are forgetful and unhelpful, the management just collect the money and don\'t take responsibility of their b...
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Mar 19,2014
Minithumbdown
By:
Mar 19,2014
2 people found
this helpful
1ST LETS 704 CATHCART ROAD GOVANHILL I used 1st let\'s in Glasgow for 3 years when I moved out "I was told by the manager" the lease has been changed and I had to give them my new address or I wasn\'t getting my deposit back, none of this was on my lease, (but aparantly that was changed) when I had no notification the shop was basically adding stuff on to another lease when I hadn\'t signed for it but apparently I had to follow it. When I went to hand my keys in I had all thi...
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What agent could do to change your mind?
Staff should have more manners Stop changing things and saying their on my lease Not once did the manager return my call And i was refused the shop owners name Terrible company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Nov 08,2013
Minithumbdown
By:
Nov 08,2013
7 people found
this helpful
Used this company for 2 years. Last tenants moved out June 2013 & I couldn\'t understand why not letting as always rented quickly. Visited property myself and was disgusted at state - driveway was covered in rubbish, garden furniture & BBQ gone, all garden tools gone. Asked for keys following weekend (was asked to sign my name in a blank page of a diary -very professional NOT!!) and was horrified at condition (toilets were caked in faeces and urine), drug paraphernalia in drawers)that...
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Sep 20,2013
Minithumbdown
By:
Sep 20,2013
4 people found
this helpful
I have been put off ever using this agency after simply phoning up to arrange a viewing! I\'m very annoyed I never got the name of the woman I spoke to as I found her to be rather rude! When asking if I could book in a viewing I heard this woman literally huffing down the phone to me. I had the appointment booked for over a week but then they decide that on the day of the viewing that it was cancelled and I was to phone them back to rearrange! My mother had answered the phone to them to which...
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Aug 08,2013
Minithumbdown
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Aug 08,2013
5 people found
this helpful
I telephoned this company for advice and I have to say the customer service was appalling! Firstly I was hung up on and had to call back which I wish I never did. Then on answering the phone I did not catch the persons name because of the noise of laughter and shouting in the background. When asking for advice the person, female on the phone was very blunt and rude and basically just wanted to get off of the phone! I could have been a potential customer willing to pay this company a monthly ...
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Jan 27,2013
Minithumbdown
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Jan 27,2013
10 people found
this helpful
DO NOT TOUCH THESE WITH A BARGE POLE. Flats are slums and they don\'t fix anything. Took months to get the simplest of things fixed. Ended up having to call environmental health....
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What agent could do to change your mind?
Stop letting Slums.
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Oct 30,2012
Minithumbdown
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Linda Fisher
By:
Oct 30,2012
10 people found
this helpful
Shocking service - aboslutely uselss. Failed to ensure that Gas Safety Certificate was in place and also failed to ensure EPC in place. Rsulted in an unhappy tenant and landlord. DO NOT USE...
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Glasgow, G42 8ES

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1st Lets - South Side, Glasgow, G42
South Side
704 Cathcart Road, Glasgow G42 8ES
(27)
1st Lets - West End, Glasgow, G3
West End
68 Woodlands Road, Glasgow G3 6HA
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