1st Avenue
3.2/5, 61 reviews
52% recommended
100% sales valuation accuracy
100% sales fee satisfaction
No company information

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £340,000 £340,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 1 19 24 1 0 2 0 1 4
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“-Unhappy-...”

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Feb 03,2021
Minithumbdown
By: 'Gabriel'
Feb 03,2021
0 people found
this helpful
I have very hard time with this agency as I’m fighting with one person there who is speaking for whole agency and her attitude to customer is so poor as it can get. As a tenant and Landlord I would avoid them! I’m ...
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“Lesson learned...”

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Jan 18,2021
Minithumbdown
By: 'Alex'
Jan 18,2021
0 people found
this helpful
We got this flat by the Royal Arsenal Residential, but 1st Avenue Greenwich managed it. They've suggested rent increase to the landlord in the middle of pandemic and since we refused and stayed on a monthly rolling contract - we got asked for property inspection ...
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“Amy Murrell was great!...”

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Dec 10,2020
Minithumbup
By: 'Caroline'
Dec 10,2020
0 people found
this helpful
Amy Murrell was great and after we viewed a few properties that were not right for us she found alternatives that suited what we were looking for. In the end she helped us to find the perfect property. Excellent friendly service and efficient answer time....
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“Nightmare getting the deposit back/mixed experience...”

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Nov 25,2020
Minithumbdown
By: 'Art'
Nov 25,2020
0 people found
this helpful
I left a very positive review on this portal about the renting process and the maintenance throughout the tenancy. But had a very BAD experience with the CHECKOUT and RETURNING THE DEPOSIT. It was just a NIGHTMARE with 1st Avenue. They did everything to Deduct ...
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“Amy is amazing!...”

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Aug 24,2020
Minithumbup
By: 'Charlotte'
Aug 24,2020
0 people found
this helpful
Amy was amazing! She was literally at our beacon call all day throughout the process of offers and agreements, and guided us through the process end to end. From the start of the process, taking us to viewings she was knowledgable and accommodating. Renting and ...
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“We had very bed Experience with 1Avenue Team.......”

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Aug 11,2020
Minithumbdown
By: 'Kristian'
Aug 11,2020
2 people found
this helpful
We had a very bed Experience with 1Avenue Team. As tenants they did everything they could to deduct our deposits.... the behavior of the property management was super rude and careless. It taking us already few months to sort out our deposit, and the team ...
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“Thanks 1st Avenue...”

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Aug 06,2020
Minithumbup
By: 'Art'
Aug 06,2020
0 people found
this helpful
1st Avenue (Greenwich branch) was our property manager for 3 years, and I can wholeheartedly recommend their services. The property management team was caring, responsive and friendly. To be quite honest, maintenance services may sometimes be not as prompt as one would wish, however the quality ...
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“Customer Care Review....”

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Jul 31,2020
Minithumbdown
By: 'Judith'
Jul 31,2020
0 people found
this helpful
An extremely high standard of customer cae from Roberto Nobrega and Niamh Giles. (Greenwich Branch) Prompt, responsive, patient and able to signpost appropriately....
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“Our experience with 1st Avenue has been excel......”

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Jul 22,2020
Minithumbup
By: 'Rafael'
Jul 22,2020
0 people found
this helpful
Our experience with 1st Avenue has been excellent!! Amy Murrell took care of everything extremely fast and adjusted to our schedule to show a flat we were interested in. Amy is really friendly and she is always looking to provide the best service. I really ...
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“Glad I chose 1stAvenue...”

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May 13,2020
Minithumbup
By: 'Anna'
May 13,2020
0 people found
this helpful
I've been partnering with 1stAvenue in the last 3 years, and all that time they've been supportive and attentive to my needs. My void periods have been minimal (a few days), and the quality of tenants they provided has also been great....
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“Absolutely scary experience dealing with 1st ......”

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Mar 18,2020
Minithumbdown
By: 'Sharada'
Mar 18,2020
4 people found
this helpful
Absolutely scary experience dealing with 1st Avenue. They started out well and some of their team members such as Emily and Nozomi have been particularly helpful but their Managing Director’s actions have been dubious of late. They appear to be short of money and ...
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“This company has no idea how to deal with peo......”

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Mar 11,2020
Minithumbdown
By: 'Sarah'
Mar 11,2020
3 people found
this helpful
This company has no idea how to deal with people that have professional Jobs and work or how to deal with a tenancy with 2 tenants. We had to chase the agency for our check-in report which was not correct. They gave us the wrong meter ...
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“Many thanks to Emily Pedrotti! The whole ren......”

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Dec 02,2019
Minithumbup
By: 'Marina'
Dec 02,2019
0 people found
this helpful
Many thanks to Emily Pedrotti! The whole renewal process was quick and without any holdups or problems. 1st Ave have been consistently polite & efficient in dealing with me for the last few years and I have great respect for their efforts as I believe they ...
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“I was a tenant and moved out on 28th of Septe......”

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Oct 19,2019
Minithumbup
By: 'Sid'
Oct 19,2019
0 people found
this helpful
I was a tenant and moved out on 28th of September. I was worried that I might not be able to get my deposit back as it was with my previous agents and experiences. But Jodie Clarke helped me throughout the process checkout process and ...
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“Very helpful and attentive service from start......”

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Jun 29,2019
Minithumbup
By: 'Chris'
Jun 29,2019
0 people found
this helpful
Very helpful and attentive service from start to finish. No particularly negative experiences or instances to mention as regards the service provided....
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“Letting Management...”

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Jun 06,2019
Minithumbup
By: 'JdC'
Jun 06,2019
0 people found
this helpful
Since Olivia took over she's smoothed the issues I've previously had, demonstrating understanding, empathy and professional attention to detail...
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“Excellent service...”

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May 20,2019
Minithumbdown
By: 'John'
May 20,2019
0 people found
this helpful
I have recently completed my renewal with Emily and she has been so quick and efficient and helpful throughout the while process - thank you so much Emily!...
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“25 rainer...”

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May 16,2019
Minithumbup
By: 'Ting'
May 16,2019
0 people found
this helpful
I an a landlord of the property mentioned above in Croydon. Jodie has been outstanding in terms of her response, passion of work and kindness to ease my mind. I have been nothing but appreciative of all she does for our property. Thanks Jodie!...
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Comment on agent fees
Good throughout
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“Great Service...”

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May 16,2019
Minithumbup
By: 'Damian'
May 16,2019
0 people found
this helpful
Exceptionally professional service with incredibly helpful staff, who really go the extra mile. Fast responses, clear on the application/renting process with help where needed for the tenant. As I was moving from overseas, I felt it would be more a more arduous process, but ...
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Comment on agent fees
Good
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“Great job!...”

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May 16,2019
Minithumbup
By: 'kit'
May 16,2019
0 people found
this helpful
The Greenwich office team is very professional and goes beyond its duties. In this challenging environment Ashleigh and Helen went truly far to bring in buyer for my flat. This agency was recommended to me and I'm happy to recommend this team to anyone. Great ...
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Comment on agent fees
Very fair
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“Brilliant service!...”

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Feb 28,2019
Minithumbup
By: 'Hannah'
Feb 28,2019
0 people found
this helpful
Amber has been amazing! She has kept me updated from day one, and helped get everything sorted with my landlord! I am really happy with the experience and know that i can call 1st avenue whenever i have a problem, because there friendly and approachable! ...
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Comment on agent fees
I think the fees are fair
Was this helpful? Yes

“Kane Court Greenwich...”

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Jan 30,2019
Minithumbup
By: 'Tom'
Jan 30,2019
1 people found
this helpful
Found all members of staff very helpful from the start of the rental period to the very end. Always answered any queries I had quickly with no fuss. Olivia Akers was a great help with the checkout keeping me up to date with the process & ...
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Comment on agent fees
Fees seem in line with other agents
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“Bad Service...”

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Oct 13,2018
Minithumbdown
By: 'shiva'
Oct 13,2018
3 people found
this helpful
I've requested No objection Letter for my Partner visa to property Management team Multiple times even i have provided the content of the letter but did not care about to respond to my emails,hence visited Personally three times croydon office which located at keats ...
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Comment on agent fees
ok
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“The Worst Agency...”

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Sep 26,2018
Minithumbdown
By: 'Avoid'
Sep 26,2018
9 people found
this helpful
Only 1 star because zero stars is not an option. Literally the worst agency I've ever had the misfortune of dealing with. They appear friendly and professional when viewing a property but as soon as they've taken your money, they are the most incompetent and unprofessional ...
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Comment on agent fees
Ridiculous amounts for literally nothing, they will make you do most of the work.
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“Stay away...”

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Sep 12,2018
Minithumbdown
By: 'Zach'
Sep 12,2018
4 people found
this helpful
One of the worst agencies I have ever come across. They only care about the landlord and not so much about the tenants. They would not wait 5 minutes past their weekday working hours (7pm) in order for me to get there after work and sign ...
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Was this helpful? Yes
By: Alex
May 30, 2019
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I just signed up with them and I could not agree more that they give zero attention to the tenant and landlord is the sole object of their attention that they advocate for them by just refusing anything with "I don't think landlord would accept" after I made an offer to invest into their property and it would be theirs to keep. ...

“Terrible...”

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May 18,2018
Minithumbdown
By: 'Steve'
May 18,2018
4 people found
this helpful
The initial service and sales team were great. However, the moment we'd signed a contract the service fell off a cliff. When the keys were supplied the property was filthy and covered in a thick film of dust and grime. The kitchen lights didn't work ...
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“Renewals...”

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May 16,2018
Minithumbup
By: 'Kainos'
May 16,2018
0 people found
this helpful
I have completed various apartment renewals/extensions with Emily Pedrotti over the past year, she has made the whole process easy to complete. Emily always supplies any information/paperwork needed quickly and efficently. All in all she is a pleasure to deal with, I wish ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Sarah
Oct 12, 2018
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Emily is a Liar! I don't know what services you are getting you must be a staff member. But all she cares about is the landlord and getting her commission so does nothing but lie. ...

“Satisfied...”

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Apr 05,2018
Minithumbup
By: 'Imran'
Apr 05,2018
0 people found
this helpful
Thanks a lot Ryan for solving my issue with the landlord regarding the early termination of my tenancy due to a short term change within my company. I really appreciate this! Also thanks a lot Hannah for showing me this perfect flat at the pinnacle ...
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Comment on agent fees
good
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“The only reason I gave this real estate agent 1 star ......”

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Oct 05,2017
Minithumbdown
By: 'An'
Oct 05,2017
6 people found
this helpful
The only reason I gave this real estate agent 1 star is because I have no ability to leave 0. Worst property management I have ever experienced for both tenants and landlords. Not only are they inadequate at keeping and filing documentation, keeping up to date contracts ...
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Comment on agent fees
Bad - dubious practices for fees, charging additionals fees that I have yet to find out if they are legal.
Was this helpful? Yes
By: Lazy useless staff
Oct 04, 2018
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Never respond to emails. Don't care when you make a complaint. Never get repairs sorted left for months on end. New member of staff every week to catch up on your issue. Quick to take your money not quick to resolve your issue. DO NOT GET TRAPPED IN A TENANCY WITH THEM!!!! Paying stupid fees for them to do nothing at all but steal it from you. ...

“It used to be great to live here but ever ......”

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Jun 23,2017
Minithumbdown
By: 'Alice'
Jun 23,2017
4 people found
this helpful
It used to be great to live here but ever since they opened the tower to its residents this place turned into a big mess. If you move in into the tower, you never know if customer service (aka Sian) actually registered your address - ...
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Comment on agent fees
It's ok
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By: shiva
Oct 13, 2018
View all comments (1)
I've rented one bedroom flat with 1st Avenue Croydon and I had worst experience in my life.Requested "No objection letter" for my Partner visa and they did not care at all to respond to my emails. when I first sent email to letting team , they redirected me to contact Property management team to which i have sent emails multiple emails /remainders to property management team. all went vain then I personally met three times croydon offfice to get the letter and found that there is lot of commun ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by 1st Avenue

Individual Branch Awards

London, SE10


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