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    Jo Southgate Paul Endacott
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    Samantha Hattrill
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    rest of staff
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    Maria Krinis
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    Tom Kearsley
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    Paul
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    Michael
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    Stephanie Broomfield
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    Alice
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Properties for sale
Properties for rent
Sep 09,2016
Minithumbup
By:
Sep 09,2016
0 people found
this helpful
Thank you so much Sean and Alice for helping me find my first home! You both have been very patient and extremely helpful! I absolutely love my first home! Definitely would reccomend this agency especially if your a first time buyer and need guidance! Wouldn't have been able to get the home I wanted if it wasn't for you guys. Thanks again Sean and Alice...
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Jul 29,2016
Minithumbdown
By:
Jul 29,2016
3 people found
this helpful
An absolutely dreadful agency. The property management team do not care in the slightest for tenants - all they care about is assisting landlords to squeeze as much money out of them as possible. The entire time we lived in GMV, the property management team were extremely unhelpful. Useless contractors were sent over to fix numerous problems within the property that kept appearing. Property management would come over to the flat whilst we were out, without even asking, and then leave lights o...
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Comment on agent fees
extortionate
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Jun 15,2016
Minithumbup
By:
Jun 15,2016
0 people found
this helpful
The service I received from this firm was just amazing. I dealt with Tom Kearsley and Maria Krinis for the purchase of my first home. I spent 6 months looking for a property and dealt with hundreds of awful estate agents. I got so used to being lied to and being given the run around I had developed a hatred of estate agents. Then came this lovely property on the martket,being marketed by 1st avenue, I hadn't yet come across these guys as they don't deal with many properties in the area I was lo...
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Oct 21,2015
Minithumbup
By:
Oct 21,2015
0 people found
this helpful
I received an outstanding service from 1st Avenue Estate Agents in Croydon, especially from Erron. I was struggling to find the property of a good standard in the area. Erron kept me up to date with all the upcoming flats on the market so I could be the one of the first to view them. She found me a fantastic, bigger than usual, 1 bed flat where we could move in straight away. Definitely recommend this branch!...
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Sep 01,2014
Minithumbdown
By:
Sep 01,2014
3 people found
this helpful
As a tenant if you have any problems with your property do not expect 1st Avenue to deal with it in any capacity. If they ever do deal with anything it will take as long as humanly possible and you will have to make numerous calls and send reminder emails just to find out whether anyone is even dealing with it let alone when it will get resolved. We have been renting with 1st Avenue for just over a year now (myself and my boyfriend) and to say they are slow is an understatement. We have been wi...
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What agent could do to change your mind?
They could improve by actually doing their jobs as property MANAGERS and manage the property in a timely and professional manner.
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By: Anon
Apr 09, 2016
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Worst Avenue... These Estate Agents are quite possibly the most incompetent and useless people I have ever come across. I'm not sure what they do in the office but it certainly isn't work. On average it takes them about a month to forward an email and two months to resolve any issues (and that's when you chase them regularly). I cannot stress enough the need to avoid using these Estate Agents at all costs. There may be a comment under this review saying it is fake but unfortunately for t....
Mar 03,2014
Minithumbdown
By:
Mar 03,2014
5 people found
this helpful
Like other reviews on here I have had a similar dismal experience. They are very keen to entice you in but from the moment you put pen to paper they simply stop caring. We have delt with numerous staff all of whom struggle with taking responsibility for anything in relation for your tenancy. There is a huge lack of transparency, they have lied on multiple occasions and only when faced with legal action did they finally take notice and behave like a letting agent should. They moved us in to a \'f...
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What agent could do to change your mind?
We have delt with numerous staff all of whom struggle with taking responsibility for anything in relation for your tenancy. There is a huge lack of transparency, they have lied on multiple occasions and only when faced with legal action did they finally take notice and behave like a letting agent should. I am surprised that a few members of the team there are actually still employed. A couple have been nice in person but many seem to feel that their job role entails nothing except taking money and passing on responsibility. A truly shambolic lack of customer centricity which should be integral to any letting agents operations.
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Feb 25,2014
Minithumbdown
By:
Feb 25,2014
3 people found
this helpful
1st Avenue epitomize what an incompetent estate agent represents. Numerous bad experiences with the Metcalfe Court organisation, I think the following statement sums them up: upon moving in to a furnished property (stated so in the contract and were told by the estate agents all throughout the 2 month(!!) signing process) me and the other tenant asked where all the furniture was, to a response of \'oh, was it supposed to be furnished?\' This may seem like a joke however we were left without furn...
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Feb 05,2014
Minithumbdown
By:
Feb 05,2014
2 people found
this helpful
From start to finish we had a very negative experience with 1st Avenue. Here are some examples: - We pushed for an appointment to view the flat as it had just come on the market and we were desperate to secure a flat at a specific time. We were told no one else would be there. 3 other parties were, they all wanted the flat so we had to submit blind bids ยขรขโ€šยฌรขโ‚ฌล“ we were forced to bid high as we were desperate, which they knew. - Throughout the tenancy we had problems with the hot wa...
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Aug 09,2013
Minithumbdown
By:
Aug 09,2013
2 people found
this helpful
It seems the only thing this agency care about is getting money out of you...Initial encounter was good, but after we moved in they never did what they promised to do. The staff were very rude....
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Jun 20,2013
Minithumbdown
By:
Jun 20,2013
3 people found
this helpful
Unfortunately we had a poor experience with this estate agent. During the tenancy, everything was fine... the problems we had were after we vacated the property. It took 3 months to get "some" of our deposit back (1 day before we would have to go to the tenancy deposit scheme). We had the property professional cleaned but were charged again for it as we did not use the company 1st avenue recommend. They also tried to charge us for kitchen work surface, under unit lights and to replace ...
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Apr 23,2013
Minithumbup
By:
Apr 23,2013
0 people found
this helpful
I have had great service from Paul and the team at 1st avenue and would recommend them thoroughly. They have been very good at managing and letting my property in Greenwich and even helped recommend another purchase, at no benefit to themselves, which has worked out very well. Definitely recommended....
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Mar 11,2013
Minithumbdown
By:
Mar 11,2013
2 people found
this helpful
I looked forward to returning to the GMV and 1st Avenue came recommended by a friend as both reliable in terms of appointments and viewings and for managing properties. Having had a horrible experience with Conran Estates upon moving first time around a few years ago, 1st Avenue seemed like a perfect fit. During the viewing stage, they were brilliant: punctual, professional and always ready to provide alternative options. No qualms in that respect whatsoever. Having left a damp flat in Wes...
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What agent could do to change your mind?
This is the most expensive flat I\'ve lived in and I\'ve not received the expected standard the 1st Avenue-driven increase in rent should receive.
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By: james
Jun 21, 2013
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we had a similar experience with 1st avenue, 3 weeks to get the dishwasher and washing machine replaced because both appliances stopped working in the second week. Our flat was dirty as well, they tried to get us to move in the weekend before the painters were coming to paint 90% of the flat. The fridge now has a problem and the girl at first avenue cannot log a fault over the telephone because she might forget it.....
Feb 01,2013
Minithumbup
By:
Feb 01,2013
0 people found
this helpful
Fantastic service and completely seamless. The guys were very approachable (unlike other agents) and helped me with any concerns or questions I had from the first viewing right until I moved in. I moved in 3 months ago and they are still happy to help. I\'d recommend 1stavenue to friends with confidence. Cheers guys....
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Jan 25,2013
Minithumbup
By:
Jan 25,2013
0 people found
this helpful
We found staff very friendly and helpful. Our move was stress free and much easier than we\'d experienced with other agents and they took us to the property on the day we moved in to explain how everything worked! It was a delight to deal with them, I would recommend them to my friends and have done so in fact....
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Mar 28,2012
Minithumbup
By:
Mar 28,2012
0 people found
this helpful
I've used this agency for well over 5 years now and they have been fantastic. Very good communicators, no problems getting my rent money in on time for my mortgage, never really had the place empty - old tenant out, new one right in. Actually a delight to do business with from a landlord prospective....
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Mar 14,2012
Minithumbup
By:
Mar 14,2012
0 people found
this helpful
I have been a tenant with this company for the last 8 months, I have just had a problem with the central heating and have been very grateful for the prompt attention given to this. Samantha particularly was polite and helpful and while I would not normally bother with these type of sites praise where praise is due. I am a Landlord also but my property is in a different area - What a shame because I would much prefer to have her dealing with it than some distant property management center as I ha...
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Mar 09,2012
Minithumbup
By:
Mar 09,2012
0 people found
this helpful
I moved in recently to a flat through 1st ave. They were great from start to finish, keeping me in the loop throughout. When I viewed the flat it looked like a bomb had hit it!! 1st ave confirmed that it would be professionally cleaned for me ready for the move in, I had my concerns but I trusted them. So "yes" they did what they promised and I was certainly relieved, my flat was spottless and gleaming!! I cannot praise them highly enough, I can see a couple of negatives on here b...
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Mar 09,2012
Minithumbup
By:
Mar 09,2012
0 people found
this helpful
I had been left high and dry by another agent when the property I was moving into was taken away from me two days before I was meant to moving in. I had phone a load of agents in a panic and luckily 1st avenue had something for me and they worked really hard to get me in on time! Brilliant work and whilst it was a very stressful time in my life they really looked after me. Many thanks!!...
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Mar 02,2012
Minithumbdown
By:
Mar 02,2012
5 people found
this helpful
Notice how all the landlords/ladys think this is a good company, and all the tenants rate them as an awful one - theres a reason for that! They tout themselves as a 'property management' company, except all they do is manage to frustrate you and leave you with bad customer service. As an example, our boiler wasn't working, so we called them, and had to wait over a week for them to call in their 'approved plumber' (basically the cheapest one they could find!), so we had about 10 days with no hot ...
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What agent could do to change your mind?
Do your jobs and actually manage a property rather than try and duck out of doing any real work. Have some god damn pride in your job - I'm sure you didn't want to end up as an estate agent (or spawn of satan, same thing), but thats the card you were dealt, so make your own lives easier and try actually working for a change!
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By: Paul Endacott Director
Mar 09, 2012
View all comments (1)
These tenants are very rude and abusive to my staff and expect us to do everything for them even when it is not our responsibility to do so. We did not tell anyone to go to the toilet in the park. When there is an issue about this type of heating tank it takes a number of days to get the part and have it fitted. We do not use the cheapest plumber, we use the "best plumber for the job". Refering us all as "thick as ****" tells you everything you need to know about the peop....
Feb 28,2012
Minithumbup
By:
Feb 28,2012
1 people found
this helpful
I organised the viewing when I was still working in France, I was short of time, but they were ready and whisked me off to see the property. It was exactly how they described and moved in three weeks later. A nice touch was that they did not just give me the keys, they took me to the apartment and showed me how everything worked. Good service, nice apartment....
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Jan 25,2012
Minithumbup
By:
Jan 25,2012
0 people found
this helpful
I have used 1st Avenue for over 2 years as a landlady for letting and maintenance. I have been very happy with their service. During that time they have found me two excellent tenants and with a very short void period. I have found all staff in the office to be polite, efficient and extremely helpful, and the maintenance staff excellent. I have been so pleased with 1st Avenues service that I moved a second property to them from another agent....
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Dec 06,2011
Minithumbup
By:
Dec 06,2011
0 people found
this helpful
As someone who is vastly experienced with property in this area I highly recommend this agency. I have clashed with the director in the past but on closer examination I realised that I myself was at fault as I did not wish to accept the truth of the situation. Because that's exactly what the director of First Avenue gives you-honest and down to earth advice. This can sometimes hurt especially when other agents (who are highly deceptive) are being highly manipulative and trying to seduce you into...
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Dec 06,2011
Minithumbup
By:
Dec 06,2011
0 people found
this helpful
I stumbled across this site when looking to find an agent to represent my properties outside of London. So I thought I would see what was said about my current London agent and quite frankly I am astonished. I have used 1stavenue to represent my properties for a number of years and have never had anything but excellent service right from the Director to the admin team, all of whom are polite, informative and very knowledgeable. I have property outside of the area of coverage for 1stavenue and I ...
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Dec 05,2011
Minithumbup
By:
Dec 05,2011
0 people found
this helpful
I have always found this agency to give an excellent and competitive service. I would recommend them....
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Sep 19,2011
Minithumbdown
By:
Sep 19,2011
0 people found
this helpful
The worst agency i came across in my life...the staff are so rude and they lie...they only want money from you. we rented a propert and wanted to end the contract earlier by giving them a month notice as stated in the agreement, they refused and they were so rude and their calls full of lies......
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By: Paul Endacott
Feb 13, 2012
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This review does not add up. If there was a refusal it would have been in line with the contact also we do not lie as noted above as we are an ARLA agent who pride ourselves on being the best we can be. I would go as far as to say that this reivew is false and made up. Paul Endacott - Director....
Sep 12,2011
Minithumbdown
By:
Sep 12,2011
0 people found
this helpful
Don't know how to rate negative, so rated one star. Have never been botherd with rating / reviews, however 1st Avenue managed to aggrevate me enough to find this site and write one. Rude staff 100% backed by a rude director when attempted to escalate the issue! Director is rude, patronising, disrespectful and has no fear of losing business. Attitude is if they lose us, they will just find another! Acting as if we are begging them for a place to live and they are doing us a favor to spare a fl...
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By: Paul Endacott
Feb 13, 2012
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This does not sound correct to me. I can only assume this is a malicious post as I would be aware of something this severe as it seems to relate to me. Owner of this comment should feel free to contact me directly if they are a tenant with us and would like to discuss an issue with their property.....
Aug 05,2011
Minithumbup
By:
Aug 05,2011
0 people found
this helpful
As a reluctant landlord I was not looking forward to renting my flat as I had never done it before. 1st avenue came to see me and assured me that they would look after me and that a tenant was not far away. I was very suprised when they found me my new tenant in less than 24 hours and hadnt even taken any photos! Very well done to Paul and Michael....
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Jun 23,2011
Minithumbdown
By:
Jun 23,2011
0 people found
this helpful
Was this helpful? Yes
Feb 13,2011
Minithumbdown
By:
Feb 13,2011
0 people found
this helpful
If there was an award for the worst estate agent in the UK, 1st avenue (North Greenwich) would win hands down. They tried to interfere in the sale of my property (I was using another agent) by telling untrue information about my property to my buyers (who were using 1st avenue to let a flat). Shame on you, but you do win the above prize!...
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By: The MD
Jul 05, 2011
View all comments (1)
Dear Jonny, Maybe you might care to fill me in on the details. Call me on 020 8293 8600 as I really can\\\'t understand why we would interfere in a house sale that has nothing to do with us! Some times its better to deal with issues directly rather than post here with out giving us a chance to exonerate ourselves. Thank you. Paul Endacott - Director....



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Unit 6 128 Metcalfe Court West Parkside, London SE100EL
(19)
Croydon
Keats Building, 5 Saffron Central Square, Wellesley Road, Croydon CR0 2FT
(1)
Office 1
343 Lee High Road, London SE12 8RU
(8)

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