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1st Avenue

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“Bad Service...”

Oct 13,2018
Minithumbdown
By: 'shiva'
Oct 13,2018
0 people found
this helpful
I've requested No objection Letter for my Partner visa to property Management team Multiple times even i have provided the content of the letter but did not care about to respond to my emails,hence visited Personally three times croydon office which located at ...
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Comment on agent fees
ok
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“The Worst Agency...”

Sep 26,2018
Minithumbdown
By: 'Avoid 1st Avenue'
Sep 26,2018
0 people found
this helpful
Only 1 star because zero stars is not an option. Literally the worst agency I've ever had the misfortune of dealing with. They appear friendly and professional when viewing a property but as soon as they've taken your money, they are the most incompetent ...
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Comment on agent fees
Ridiculous amounts for literally nothing, they will make you do most of the work.
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“Stay away...”

Sep 12,2018
Minithumbdown
By: 'Zach'
Sep 12,2018
0 people found
this helpful
One of the worst agencies I have ever come across. They only care about the landlord and not so much about the tenants. They would not wait 5 minutes past their weekday working hours (7pm) in order for me to get there after work and sign ...
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“Terrible...”

May 18,2018
Minithumbdown
By: 'Steve'
May 18,2018
1 people found
this helpful
The initial service and sales team were great. However, the moment we'd signed a contract the service fell off a cliff. When the keys were supplied the property was filthy and covered in a thick film of dust and grime. The kitchen lights didn'...
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“Renewals...”

May 16,2018
Minithumbup
By: 'Kainos'
May 16,2018
0 people found
this helpful
I have completed various apartment renewals/extensions with Emily Pedrotti over the past year, she has made the whole process easy to complete. Emily always supplies any information/paperwork needed quickly and efficently. All in all she is a pleasure to deal with, I wish ...
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Comment on agent fees
Good
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By: Sarah
Oct 12, 2018
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Emily is a Liar! I don't know what services you are getting you must be a staff member. But all she cares about is the landlord and getting her commission so does nothing but lie. ...

“Satisfied...”

Apr 05,2018
Minithumbup
By: 'Imran'
Apr 05,2018
0 people found
this helpful
Thanks a lot Ryan for solving my issue with the landlord regarding the early termination of my tenancy due to a short term change within my company. I really appreciate this! Also thanks a lot Hannah for showing me this perfect flat at the pinnacle ...
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Comment on agent fees
good
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Oct 05,2017
Minithumbdown
By: 'An Unhappy Customer.'
Oct 05,2017
4 people found
this helpful
The only reason I gave this real estate agent 1 star is because I have no ability to leave 0. Worst property management I have ever experienced for both tenants and landlords. Not only are they inadequate at keeping and filing documentation, keeping up to date contracts ...
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Comment on agent fees
Bad - dubious practices for fees, charging additionals fees that I have yet to find out if they are legal.
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By: Lazy useless staff
Oct 04, 2018
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Never respond to emails. Don't care when you make a complaint. Never get repairs sorted left for months on end. New member of staff every week to catch up on your issue. Quick to take your money not quick to resolve your issue. DO NOT GET TRAPPED IN A TENANCY WITH THEM!!!! Paying stupid fees for them to do nothing at all but steal it from you. ...
Jun 23,2017
Minithumbdown
By: 'Alice'
Jun 23,2017
2 people found
this helpful
It used to be great to live here but ever since they opened the tower to its residents this place turned into a big mess. If you move in into the tower, you never know if customer service (aka Sian) actually registered your address - ...
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Comment on agent fees
It's ok
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By: shiva
Oct 13, 2018
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I've rented one bedroom flat with 1st Avenue Croydon and I had worst experience in my life.Requested "No objection letter" for my Partner visa and they did not care at all to respond to my emails. when I first sent email to letting team , they redirected me to contact Property management team to which i have sent emails multiple emails /remainders to property management team. all went vain then I personally met three times croydon offfice to get the letter and found that there is lot ...
Jun 21,2017
Minithumbdown
By: 'olivlondon'
Jun 21,2017
2 people found
this helpful
If you are a tenant with this agency, be aware that they might be holding on to your money instead of transferring it to your landlord. They will tell the landlord that you are not paying on time. We are lucky to be in touch ...
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Comment on agent fees
Quite a lot of money just to be able to rent a flat.
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Jan 30,2017
Minithumbdown
By: 'P. Mourtis'
Jan 30,2017
2 people found
this helpful
Really I don't know from where to start with! I'm totally disappointed from the 1st Avenue agency and the property management . Took ages for them to arrange an appointment to repair the dishwasher, repeatedly lying to us that they were trying to reach the company ...
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Comment on agent fees
Bad
Was this helpful? Yes
Sep 09,2016
Minithumbup
By: 'Emily Bowles'
Sep 09,2016
0 people found
this helpful
Thank you so much Sean and Alice for helping me find my first home! You both have been very patient and extremely helpful! I absolutely love my first home! Definitely would reccomend this agency especially if your a first time buyer and need guidance! Wouldn't ...
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Jul 29,2016
Minithumbdown
By: 'Steve77'
Jul 29,2016
5 people found
this helpful
An absolutely dreadful agency. The property management team do not care in the slightest for tenants - all they care about is assisting landlords to squeeze as much money out of them as possible. The entire time we lived in GMV, the property management team ...
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Comment on agent fees
extortionate
Was this helpful? Yes
Jun 15,2016
Minithumbup
By: 'Amina'
Jun 15,2016
0 people found
this helpful
The service I received from this firm was just amazing. I dealt with Tom Kearsley and Maria Krinis for the purchase of my first home. I spent 6 months looking for a property and dealt with hundreds of awful estate agents. I got so used to ...
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Oct 21,2015
Minithumbup
By: 'Monika'
Oct 21,2015
0 people found
this helpful
I received an outstanding service from 1st Avenue Estate Agents in Croydon, especially from Erron. I was struggling to find the property of a good standard in the area. Erron kept me up to date with all the upcoming flats on the market so I ...
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Sep 01,2014
Minithumbdown
By: 'Anon.'
Sep 01,2014
4 people found
this helpful
As a tenant if you have any problems with your property do not expect 1st Avenue to deal with it in any capacity. If they ever do deal with anything it will take as long as humanly possible and you will have to make numerous ...
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What agent could do to change your mind?
They could improve by actually doing their jobs as property MANAGERS and manage the property in a timely and professional manner.
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By: Anon
Apr 09, 2016
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Worst Avenue... These Estate Agents are quite possibly the most incompetent and useless people I have ever come across. I'm not sure what they do in the office but it certainly isn't work. On average it takes them about a month to forward an email and two months to resolve any issues (and that's when you chase them regularly). I cannot stress enough the need to avoid using these Estate Agents at all costs. There may be a comment under this review saying it is fake but unfortunately for t ...
Mar 03,2014
Minithumbdown
By: 'Alastair'
Mar 03,2014
5 people found
this helpful
Like other reviews on here I have had a similar dismal experience. They are very keen to entice you in but from the moment you put pen to paper they simply stop caring. We have delt with numerous staff all of whom struggle with taking ...
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What agent could do to change your mind?
We have delt with numerous staff all of whom struggle with taking responsibility for anything in relation for your tenancy. There is a huge lack of transparency, they have lied on multiple occasions and only when faced with legal action did they finally take notice and behave like a letting agent should. I am surprised that a few members of the team there are actually still employed. A couple have been nice in person but many seem to feel that their job role entails nothing except taking money and passing on responsibility. A truly shambolic lack of customer centricity which should be integral to any letting agents operations.
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Feb 25,2014
Minithumbdown
By: 'Tom Edwards'
Feb 25,2014
3 people found
this helpful
1st Avenue epitomize what an incompetent estate agent represents. Numerous bad experiences with the Metcalfe Court organisation, I think the following statement sums them up: upon moving in to a furnished property (stated so in the contract and were told by the estate agents all ...
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Feb 05,2014
Minithumbdown
By: 'Ecorbett'
Feb 05,2014
2 people found
this helpful
From start to finish we had a very negative experience with 1st Avenue. Here are some examples: - We pushed for an appointment to view the flat as it had just come on the market and we were desperate to secure a flat at a ...
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Aug 09,2013
Minithumbdown
By: 'Tenant'
Aug 09,2013
2 people found
this helpful
It seems the only thing this agency care about is getting money out of you...Initial encounter was good, but after we moved in they never did what they promised to do. The staff were very rude....
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Jun 20,2013
Minithumbdown
By: 'Unsatisfied Tenant'
Jun 20,2013
3 people found
this helpful
Unfortunately we had a poor experience with this estate agent. During the tenancy, everything was fine... the problems we had were after we vacated the property. It took 3 months to get "some" of our deposit back (1 day before we would have to go ...
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Apr 23,2013
Minithumbup
By: 'Robin W'
Apr 23,2013
0 people found
this helpful
I have had great service from Paul and the team at 1st avenue and would recommend them thoroughly. They have been very good at managing and letting my property in Greenwich and even helped recommend another purchase, at no benefit to themselves, which has worked ...
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Mar 11,2013
Minithumbdown
By: 'Sherief'
Mar 11,2013
2 people found
this helpful
I looked forward to returning to the GMV and 1st Avenue came recommended by a friend as both reliable in terms of appointments and viewings and for managing properties. Having had a horrible experience with Conran Estates upon moving first time around a few years ...
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What agent could do to change your mind?
This is the most expensive flat I\'ve lived in and I\'ve not received the expected standard the 1st Avenue-driven increase in rent should receive.
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By: james
Jun 21, 2013
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we had a similar experience with 1st avenue, 3 weeks to get the dishwasher and washing machine replaced because both appliances stopped working in the second week. Our flat was dirty as well, they tried to get us to move in the weekend before the painters were coming to paint 90% of the flat. The fridge now has a problem and the girl at first avenue cannot log a fault over the telephone because she might forget it. ...
Feb 01,2013
Minithumbup
By: 'Claire'
Feb 01,2013
0 people found
this helpful
Fantastic service and completely seamless. The guys were very approachable (unlike other agents) and helped me with any concerns or questions I had from the first viewing right until I moved in. I moved in 3 months ago and they are still happy to help. I\...
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Jan 25,2013
Minithumbup
By: 'Chuck'
Jan 25,2013
0 people found
this helpful
We found staff very friendly and helpful. Our move was stress free and much easier than we\'d experienced with other agents and they took us to the property on the day we moved in to explain how everything worked! It was a delight to ...
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Mar 28,2012
Minithumbup
By: 'D Ruben'
Mar 28,2012
0 people found
this helpful
I've used this agency for well over 5 years now and they have been fantastic. Very good communicators, no problems getting my rent money in on time for my mortgage, never really had the place empty - old tenant out, new one right in. Actually a ...
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Was this helpful? Yes
Mar 14,2012
Minithumbup
By: 'Satisfied Tenant'
Mar 14,2012
0 people found
this helpful
I have been a tenant with this company for the last 8 months, I have just had a problem with the central heating and have been very grateful for the prompt attention given to this. Samantha particularly was polite and helpful and while I would not ...
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Mar 09,2012
Minithumbup
By: 'Muppet Baby'
Mar 09,2012
0 people found
this helpful
I moved in recently to a flat through 1st ave. They were great from start to finish, keeping me in the loop throughout. When I viewed the flat it looked like a bomb had hit it!! 1st ave confirmed that it would be professionally cleaned ...
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Mar 09,2012
Minithumbup
By: 'Skier x'
Mar 09,2012
0 people found
this helpful
I had been left high and dry by another agent when the property I was moving into was taken away from me two days before I was meant to moving in. I had phone a load of agents in a panic and luckily 1st avenue ...
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Mar 02,2012
Minithumbdown
By: 'HitcH'
Mar 02,2012
5 people found
this helpful
Notice how all the landlords/ladys think this is a good company, and all the tenants rate them as an awful one - theres a reason for that! They tout themselves as a 'property management' company, except all they do is manage to frustrate you ...
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What agent could do to change your mind?
Do your jobs and actually manage a property rather than try and duck out of doing any real work. Have some god damn pride in your job - I'm sure you didn't want to end up as an estate agent (or spawn of satan, same thing), but thats the card you were dealt, so make your own lives easier and try actually working for a change!
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By: Paul Endacott Director
Mar 09, 2012
View all comments (1)
These tenants are very rude and abusive to my staff and expect us to do everything for them even when it is not our responsibility to do so. We did not tell anyone to go to the toilet in the park. When there is an issue about this type of heating tank it takes a number of days to get the part and have it fitted. We do not use the cheapest plumber, we use the "best plumber for the job". Refering us all as "thick as ****" tells you everything you need to know about the peop ...
Feb 28,2012
Minithumbup
By: 'Andy Cox'
Feb 28,2012
1 people found
this helpful
I organised the viewing when I was still working in France, I was short of time, but they were ready and whisked me off to see the property. It was exactly how they described and moved in three weeks later. A nice touch was that ...
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 10 18 0 0 2 0 0 3

Agent Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 5:04 PM 02/07/2018 by allAgents

Awards won by 1st Avenue

Individual Branch Awards


Croydon
Keats Building, 5 Saffron Central Square, Wellesley Road, Croydon CR0 2FT
(5)
London
Unit 6 128 Metcalfe Court West Parkside, London SE10 0EL
(25)
Office 1
343 Lee High Road, London SE12 8RU
(8)


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