1st Avenue
3.3/5, 48 reviews
54% recommended
100% sales valuation accuracy
100% sales fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £340,000 £340,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 0 14 18 1 0 2 0 0 4
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Many thanks to Emily Pedrotti! The whole ren......”

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Dec 02,2019
Minithumbup
By: 'Marina Hazell'
Dec 02,2019
0 people found
this helpful
Many thanks to Emily Pedrotti! The whole renewal process was quick and without any holdups or problems. 1st Ave have been consistently polite & efficient in dealing with me for the last few years and I have great respect for their efforts as I believe they ...
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“I was a tenant and moved out on 28th of Septe......”

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Oct 19,2019
Minithumbup
By: 'Sid'
Oct 19,2019
0 people found
this helpful
I was a tenant and moved out on 28th of September. I was worried that I might not be able to get my deposit back as it was with my previous agents and experiences. But Jodie Clarke helped me throughout the process checkout process and ...
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“Letting Management...”

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Jun 06,2019
Minithumbup
By: 'JdC'
Jun 06,2019
0 people found
this helpful
Since Olivia took over she's smoothed the issues I've previously had, demonstrating understanding, empathy and professional attention to detail...
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“Excellent service...”

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May 20,2019
Minithumbdown
By: 'John'
May 20,2019
0 people found
this helpful
I have recently completed my renewal with Emily and she has been so quick and efficient and helpful throughout the while process - thank you so much Emily!...
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“25 rainer...”

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May 16,2019
Minithumbup
By: 'Ting'
May 16,2019
0 people found
this helpful
I an a landlord of the property mentioned above in Croydon. Jodie has been outstanding in terms of her response, passion of work and kindness to ease my mind. I have been nothing but appreciative of all she does for our property. Thanks Jodie!...
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Comment on agent fees
Good throughout
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“Great Service...”

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May 16,2019
Minithumbup
By: 'Damian'
May 16,2019
0 people found
this helpful
Exceptionally professional service with incredibly helpful staff, who really go the extra mile. Fast responses, clear on the application/renting process with help where needed for the tenant. As I was moving from overseas, I felt it would be more a more arduous process, but ...
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Comment on agent fees
Good
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“Great job!...”

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May 16,2019
Minithumbup
By: 'kit ko'
May 16,2019
0 people found
this helpful
The Greenwich office team is very professional and goes beyond its duties. In this challenging environment Ashleigh and Helen went truly far to bring in buyer for my flat. This agency was recommended to me and I'm happy to recommend this team to anyone. Great ...
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Comment on agent fees
Very fair
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“Brilliant service!...”

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Feb 28,2019
Minithumbup
By: 'Hannah'
Feb 28,2019
0 people found
this helpful
Amber has been amazing! She has kept me updated from day one, and helped get everything sorted with my landlord! I am really happy with the experience and know that i can call 1st avenue whenever i have a problem, because there friendly and approachable! ...
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Comment on agent fees
I think the fees are fair
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“Kane Court Greenwich...”

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Jan 30,2019
Minithumbup
By: 'Tom O'Donoghue'
Jan 30,2019
1 people found
this helpful
Found all members of staff very helpful from the start of the rental period to the very end. Always answered any queries I had quickly with no fuss. Olivia Akers was a great help with the checkout keeping me up to date with the process & ...
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Comment on agent fees
Fees seem in line with other agents
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“Bad Service...”

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Oct 13,2018
Minithumbdown
By: 'shiva'
Oct 13,2018
2 people found
this helpful
I've requested No objection Letter for my Partner visa to property Management team Multiple times even i have provided the content of the letter but did not care about to respond to my emails,hence visited Personally three times croydon office which located at keats ...
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Comment on agent fees
ok
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“The Worst Agency...”

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Sep 26,2018
Minithumbdown
By: 'Avoid 1st Avenue'
Sep 26,2018
6 people found
this helpful
Only 1 star because zero stars is not an option. Literally the worst agency I've ever had the misfortune of dealing with. They appear friendly and professional when viewing a property but as soon as they've taken your money, they are the most incompetent and unprofessional ...
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Comment on agent fees
Ridiculous amounts for literally nothing, they will make you do most of the work.
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“Stay away...”

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Sep 12,2018
Minithumbdown
By: 'Zach'
Sep 12,2018
3 people found
this helpful
One of the worst agencies I have ever come across. They only care about the landlord and not so much about the tenants. They would not wait 5 minutes past their weekday working hours (7pm) in order for me to get there after work and sign ...
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By: Alex
May 30, 2019
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I just signed up with them and I could not agree more that they give zero attention to the tenant and landlord is the sole object of their attention that they advocate for them by just refusing anything with "I don't think landlord would accept" after I made an offer to invest into their property and it would be theirs to keep. ...

“Terrible...”

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May 18,2018
Minithumbdown
By: 'Steve'
May 18,2018
3 people found
this helpful
The initial service and sales team were great. However, the moment we'd signed a contract the service fell off a cliff. When the keys were supplied the property was filthy and covered in a thick film of dust and grime. The kitchen lights didn't work ...
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“Renewals...”

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May 16,2018
Minithumbup
By: 'Kainos'
May 16,2018
0 people found
this helpful
I have completed various apartment renewals/extensions with Emily Pedrotti over the past year, she has made the whole process easy to complete. Emily always supplies any information/paperwork needed quickly and efficently. All in all she is a pleasure to deal with, I wish ...
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Comment on agent fees
Good
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By: Sarah
Oct 12, 2018
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Emily is a Liar! I don't know what services you are getting you must be a staff member. But all she cares about is the landlord and getting her commission so does nothing but lie. ...

“Satisfied...”

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Apr 05,2018
Minithumbup
By: 'Imran'
Apr 05,2018
0 people found
this helpful
Thanks a lot Ryan for solving my issue with the landlord regarding the early termination of my tenancy due to a short term change within my company. I really appreciate this! Also thanks a lot Hannah for showing me this perfect flat at the pinnacle ...
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Comment on agent fees
good
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“The only reason I gave this real estate agent 1 star ......”

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Oct 05,2017
Minithumbdown
By: 'An Unhappy Customer.'
Oct 05,2017
6 people found
this helpful
The only reason I gave this real estate agent 1 star is because I have no ability to leave 0. Worst property management I have ever experienced for both tenants and landlords. Not only are they inadequate at keeping and filing documentation, keeping up to date contracts ...
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Comment on agent fees
Bad - dubious practices for fees, charging additionals fees that I have yet to find out if they are legal.
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By: Lazy useless staff
Oct 04, 2018
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Never respond to emails. Don't care when you make a complaint. Never get repairs sorted left for months on end. New member of staff every week to catch up on your issue. Quick to take your money not quick to resolve your issue. DO NOT GET TRAPPED IN A TENANCY WITH THEM!!!! Paying stupid fees for them to do nothing at all but steal it from you. ...

“It used to be great to live here but ever ......”

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Jun 23,2017
Minithumbdown
By: 'Alice'
Jun 23,2017
3 people found
this helpful
It used to be great to live here but ever since they opened the tower to its residents this place turned into a big mess. If you move in into the tower, you never know if customer service (aka Sian) actually registered your address - ...
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Comment on agent fees
It's ok
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By: shiva
Oct 13, 2018
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I've rented one bedroom flat with 1st Avenue Croydon and I had worst experience in my life.Requested "No objection letter" for my Partner visa and they did not care at all to respond to my emails. when I first sent email to letting team , they redirected me to contact Property management team to which i have sent emails multiple emails /remainders to property management team. all went vain then I personally met three times croydon offfice to get the letter and found that there is lot of commun ...

“If you are a tenant with this agency, be aware ......”

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Jun 21,2017
Minithumbdown
By: 'olivlondon'
Jun 21,2017
4 people found
this helpful
If you are a tenant with this agency, be aware that they might be holding on to your money instead of transferring it to your landlord. They will tell the landlord that you are not paying on time. We are lucky to be in touch ...
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Comment on agent fees
Quite a lot of money just to be able to rent a flat.
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“Really I don't know from where to start with! I'm ......”

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Jan 30,2017
Minithumbdown
By: 'P. Mourtis'
Jan 30,2017
4 people found
this helpful
Really I don't know from where to start with! I'm totally disappointed from the 1st Avenue agency and the property management . Took ages for them to arrange an appointment to repair the dishwasher, repeatedly lying to us that they were trying to reach the company ...
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Comment on agent fees
Bad
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“Thank you so much Sean and Alice for helping me ......”

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Sep 09,2016
Minithumbup
By: 'Emily Bowles'
Sep 09,2016
0 people found
this helpful
Thank you so much Sean and Alice for helping me find my first home! You both have been very patient and extremely helpful! I absolutely love my first home! Definitely would reccomend this agency especially if your a first time buyer and need guidance! Wouldn't ...
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“An absolutely dreadful agency. The property management team do not ......”

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Jul 29,2016
Minithumbdown
By: 'Steve77'
Jul 29,2016
7 people found
this helpful
An absolutely dreadful agency. The property management team do not care in the slightest for tenants - all they care about is assisting landlords to squeeze as much money out of them as possible. The entire time we lived in GMV, the property management team ...
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Comment on agent fees
extortionate
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“The service I received from this firm was just amazing. ......”

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Jun 15,2016
Minithumbup
By: 'Amina'
Jun 15,2016
0 people found
this helpful
The service I received from this firm was just amazing. I dealt with Tom Kearsley and Maria Krinis for the purchase of my first home. I spent 6 months looking for a property and dealt with hundreds of awful estate agents. I got so used to ...
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“I received an outstanding service from 1st Avenue Estate Agents ......”

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Oct 21,2015
Minithumbup
By: 'Monika'
Oct 21,2015
0 people found
this helpful
I received an outstanding service from 1st Avenue Estate Agents in Croydon, especially from Erron. I was struggling to find the property of a good standard in the area. Erron kept me up to date with all the upcoming flats on the market so I ...
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“As a tenant if you have any problems with your ......”

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Sep 01,2014
Minithumbdown
By: 'Anon.'
Sep 01,2014
5 people found
this helpful
As a tenant if you have any problems with your property do not expect 1st Avenue to deal with it in any capacity. If they ever do deal with anything it will take as long as humanly possible and you will have to make numerous ...
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What agent could do to change your mind?
They could improve by actually doing their jobs as property MANAGERS and manage the property in a timely and professional manner.
Attached Filesnbsp;
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By: Anon
Apr 09, 2016
View all comments (2)
Worst Avenue... These Estate Agents are quite possibly the most incompetent and useless people I have ever come across. I'm not sure what they do in the office but it certainly isn't work. On average it takes them about a month to forward an email and two months to resolve any issues (and that's when you chase them regularly). I cannot stress enough the need to avoid using these Estate Agents at all costs. There may be a comment under this review saying it is fake but unfortunately for t ...

“Like other reviews on here I have had a similar ......”

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Mar 03,2014
Minithumbdown
By: 'Alastair'
Mar 03,2014
6 people found
this helpful
Like other reviews on here I have had a similar dismal experience. They are very keen to entice you in but from the moment you put pen to paper they simply stop caring. We have delt with numerous staff all of whom struggle with taking ...
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What agent could do to change your mind?
We have delt with numerous staff all of whom struggle with taking responsibility for anything in relation for your tenancy. There is a huge lack of transparency, they have lied on multiple occasions and only when faced with legal action did they finally take notice and behave like a letting agent should. I am surprised that a few members of the team there are actually still employed. A couple have been nice in person but many seem to feel that their job role entails nothing except taking money and passing on responsibility. A truly shambolic lack of customer centricity which should be integral to any letting agents operations.
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“1st Avenue epitomize what an incompetent estate agent represents. Numerous ......”

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Feb 25,2014
Minithumbdown
By: 'Tom Edwards'
Feb 25,2014
4 people found
this helpful
1st Avenue epitomize what an incompetent estate agent represents. Numerous bad experiences with the Metcalfe Court organisation, I think the following statement sums them up: upon moving in to a furnished property (stated so in the contract and were told by the estate agents all ...
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“From start to finish we had a very negative experience ......”

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Feb 05,2014
Minithumbdown
By: 'Ecorbett'
Feb 05,2014
3 people found
this helpful
From start to finish we had a very negative experience with 1st Avenue. Here are some examples: - We pushed for an appointment to view the flat as it had just come on the market and we were desperate to secure a flat at a ...
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“It seems the only thing this agency care about is ......”

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Aug 09,2013
Minithumbdown
By: 'Tenant'
Aug 09,2013
3 people found
this helpful
It seems the only thing this agency care about is getting money out of you...Initial encounter was good, but after we moved in they never did what they promised to do. The staff were very rude....
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“Unfortunately we had a poor experience with this estate agent. ......”

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Jun 20,2013
Minithumbdown
By: 'Unsatisfied Tenant'
Jun 20,2013
4 people found
this helpful
Unfortunately we had a poor experience with this estate agent. During the tenancy, everything was fine... the problems we had were after we vacated the property. It took 3 months to get "some" of our deposit back (1 day before we would have to go to the ...
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“I have had great service from Paul and the team ......”

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Apr 23,2013
Minithumbup
By: 'Robin W'
Apr 23,2013
0 people found
this helpful
I have had great service from Paul and the team at 1st avenue and would recommend them thoroughly. They have been very good at managing and letting my property in Greenwich and even helped recommend another purchase, at no benefit to themselves, which has worked ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by 1st Avenue

Individual Branch Awards

London, SE10


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