Your Move
based on 58 ratings. This website contains 55 user reviews of Your Move.
Agent Information
Your Move
Your Move Estate Agents are a forward thinking Estate agent, putting the customer first, with branches throughout the UK. We also offer mortgages, remortgages,
conveyancing, life insurance.
Offices / Branches
- Bromley - 282 High Street, Greater London
- Cambridge - 16a High Street, Newmarket,
- Canterbury - Unit 5a, Cliftonville,
- Croydon - 194 Lower Addiscombe Road, Greater London
- Dartford - 1 Elm Parade, Bexley,
- Enfield - 4-6 Station Road, Barnet,
- Exeter - 108 High Street, Sidmouth,
- Guildford - 34 High Street, Petersfield,
- Hemel Hempstead - 8 Kingsbury Square, Aylesbury,
- Kingston Upon Thames - 69 High Street, Walton-on-Thames,
- Kingston Upon Thames - 167 Ruxley Lane West Ewell, Epsom,
- Kingston Upon Thames - 3 Arcade Parade Chessington, Kingston upon Thames,
- Kingston Upon Thames - 62 The Broadway Tolworth, Kingston upon Thames,
- London - 163 New Cross Road New Cross, Lewisham,
- London - 11 Upper Tooting Road Tooting, Wandsworth,
- London - 189 East India Dock Road Docklands, Tower Hamlets,
- London - 40B Sydenham Road Sydenham, Lewisham,
- London - 4 Hollybush Terrace Westow Street Upper Norwood, Croydon,
- London - 232 Hoe Street, Walthamstow,
- London - 39 Camberwell Church Street, Southwark,
- London - 249 Old Brompton Road, Kensington and Chelsea,
- Milton Keynes - 571 Midsummer Boulevard, Buckinghamshire
- Milton Keynes - 175 Queensway, Buckinghamshire
- New Malden - 75 High Street, Surrey
- Nottingham - 64 Main Street, Kimberley,
- Nottingham - 158a Bramcote Lane, Woburn Sands,
- Nottingham - 103b High Road, Beeston,
- Portsmouth - 154 London Road, Hampshire
- Portsmouth - 9-11 West Street, Fareham,
- Portsmouth - 79 London Road, Waterlooville,
- Portsmouth - 25 High Street, Gosport,
- Portsmouth - 21 Marmion Road Southsea, Hampshire
- Portsmouth - 5 West Street, Havant,
- Preston - 311 Garstang Road, Lancashire
- Reading - 6 Broad St, Wokingham,
- Redhill - 74 Church Walk, Burgess Hill,
- Redhill - 63 The Broadway, Haywards Heath,
- Redhill - 3 Kingsland Court Three Bridges Road, Crawley,
- Redhill - 4 High Street, Horley,
- Romford - 35 High Road, Barking and Dagenham,
- Salisbury - 33 London Street, Andover,
- Slough - 2 Willow Parade, Berkshire
- Southampton - 15-17 Middle Road Park Gate, Hampshire
- Southampton - Talbot House 83 High Street, Winchester,
- Southampton - 13A The Hundred, Romsey,
- Southampton - 8 The Colonade Bridge Road Woolston, Hampshire
- Southampton - 5 South Parade Salisbury Road, Totton and Eling,
- Southampton - 4 West End Road Bitterne, Hampshire
- Southampton - The House On The Quay, Lymington,
- Southampton - 28 London Road, Hampshire
- Southampton - 100 Winchester Road Chandlers Ford, Eastleigh,
- Stoke on Trent - 3-4 The Malthouse, Stafford,
- Sutton - 2-3 Regent Parade Brighton Road, Greater London
- Sutton - 497/499 London Road North Cheam, Greater London
- Tonbridge - 50 High Street, New Romney,
- Twickenham - 22 High Street, Hounslow,
- Twickenham - High Street Whitton Twickenham, Richmond upon Thames,
- View All Branches
- Update Agent details
Your Move has not joined our 'transparent agent' scheme yet.
"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Your Move, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 2 of 2)
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1
person found
this helpful.
by 'Budgie' 13/6/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
All smiles before we signed & paid the money. Afterwards they didn't want to know. Money grabbing & don't care.
Property poor with lots of issues - they just sidestepped & referred to landlord. However, when renewal time came up, pestered & hassled us to resign (at £120 a pop every 6 months!) or leave & pay 'checkout of £120.
Was this review helpful? Yes
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2
people found
this helpful.
by 'Disappointed' 28/5/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
All words no action, completely mismanaged property.
Like others on here recommend you avoid avoid avoid.
They don't even keep to their own complaints policy.
Was this review helpful? Yes
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1
person found
this helpful.
by 'Vicky' 10/5/2011
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Avoid at all costs. ****** was so rude to me that it bordered on abusive. I don't think I have ever witnessed business begin carried out so unprofessionally: Telling me to ignore my Building Survey and Conveyancing results, trying to pressure me to complete on a house which has extensive structural deficiencies without any hesitation. Thankful to say that I withdrew, and have now found a much nicer house in a much nicer area, which a much nicer agency (if such a thing can be said to exist). Buyers please avoid.
Admin note: Agent's name has been removed
Was this review helpful? Yes
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1
person found
this helpful.
by 'Bhav' 10/5/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Specific branch that does the sale - brillant... after sales and service by central office - HORRIBLE.
All words not action a complete waste of my time even dealing with them. Jump through many hoops with no end result. Stuck on a 12 month managed service.
Stay clear of managed service.
Was this review helpful? Yes
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3
people found
this helpful.
by 'felstead' 7/5/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
They never return phone calls. They ignore emails. They invoice you for over-inflated service charges for repairs.
Don't touch Your Move.
Was this review helpful? Yes
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1
person found
this helpful.
by 'Stephen' 21/2/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
As a landlord Your Move never return my calls with all excuses under the sun. They didn't notify me when my tenant handed their notice in and they have never gotten back to me reference any of my complaints.
Was this review helpful? Yes
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1
person found
this helpful.
by 'ash2963' 14/2/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We had a number of agents value our property, Barry at Your Move promised me honesty and high ethical values, the office has delivered 100%. Everything he said, they did, even honest feedback, some of which was not positive, but they told us straight and we liked it. He said the office had been through some changes and for the better I suspect!!! Due to move in 10 days, would recommend to all.
Was this review helpful? Yes
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3
people found
this helpful.
by 'DBT' 26/1/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
I used YourMove in Ilkeston, Derbyshire. We were already with another vendor when the Sales Man visited our house. He told me he had 2 people ready to buy our Property and would match their fee on the basis they would sell for a lower fixed amount. When I got my contract it had their fixed amount and a copy of the Sales details for our house. When I eventually found a buyer the store manager told me she was not interested what we had agreed verbally, and that she wanted the full amount, despite that not being what we had agreed.
I complained to their Complaints department against this... (read more)
Was this review helpful? Yes
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1
person found
this helpful.
by 'cej' 10/11/2010
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
They were a disgrace - and even admitted to it!!!! They're treatment was awful, we were cash buyers for a property over 300k and they admit they messed up! And it was on more than one occasion and more than one property! They did not get back to us via phone, only when we went in and they could not avoid it disgusted and when they told us they would understand if we never used them again I was even more apalled! If you mess up big style you try to fix it! Avoid these at all costs - no house is worth the stress of dealing with these people!
Was this review helpful? Yes
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by 'angela' 14/10/2010
- Branch:
- 69 High Street
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
User 'angela' rated Your Move but did not write a review. -
3
people found
this helpful.
by 'C Artists Outer' 13/10/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Have been renting for 20 years & have never come across such rude & incompetent staff. Basically you have to play their game or be victimised. Luckily our actual landlord is decent & sticks up for us.
Also just found our that YM charge
Was this review helpful? Yes
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2
people found
this helpful.
by 'Mary' 24/9/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
After viewing a place and making an offer, I was told to wait to hear from the landlord because of Your Move's restrictive reference policy. After never hearing anything, even after contacting the agent numerous times, I was then told by a third party that a different tenant's offer had been accepted and that I was screwed. I wouldn't have even known this if I hadn't tried calling. I was constantly being left in the dark, and in the end completely ignored in what was certainly a cowardly fashion. Horrible to do business with.
Was this review helpful? Yes
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2
people found
this helpful.
by 'woodsta888' 9/9/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Terrible, rude, incompetent. Spent entire tenancy on the phone for things they say they'll fix and was assured so before moving in. CHarges are astronimical for doing nothing. Don't actually speak to LL's so they can take money from T and LL and LL thinks nothing is wrong. GF was threatened with consequences. Staff are unqualified to clean toilets let alone anything else. Kept some of the deposit very unfairly. They'll wear you down. My advice is to never use an agent as a T or a LL. Agents make the letting business a misery.
Was this review helpful? Yes
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2
people found
this helpful.
by 'Cheese Off' 4/9/2010
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I used Yourmove as had prev bought a property from them and found the service ok, I advertised my property forsale with them in January 2010 and I was talked into purchasing a HIPs pack and advise the bill for this would be settled upon the sale of my property. Unfortunately due to their lack of service my property has had hardly any viewings and after being the market since January I decided I would try letting it out instead which they assured me they could do and would sort out straight away. I found out after a visit to my property that they had not even put a to let board outside the property to which I complained and was met with the same lukewarm service I have received from the start. I have now listed my property with another agent fingers crossed I will have better luck this time. Dont use Yourmove the service is very poor.
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2
people found
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by 'Very Angry' 16/7/2010
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
When looking for someone to market my flat in late February this year, I decided that Your Move would be a good bet. In addition to this, I also took up the option of the HIP pack, with payment to be deferred until the property sold.
During the last 4 months I have had a total of two viewings. The first resulted in Your Move losing the keys, the second resulted in my property being left for 2 days with the door not only unlocked, but left ajar!
After the latest episode, I decided to withdraw the property from Your Move and changed to an alternative agent who has proved to be... (read more)
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by 'cheesed off' 15/7/2010
- Branch:
- 497/499 London Road North Cheam
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'cheesed off' rated Your Move but did not write a review. -
by 'nohome' 11/6/2010
- Branch:
- 69 High Street
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
User 'nohome' rated Your Move but did not write a review. -
4
people found
this helpful.
by 'The5683' 1/5/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Avoid the Your Move Willersly branch at all costs unles you have a thing for being ignored.
Rented a beautiful looking 4 bed property in SW16. Turns out this property had been cosmetically reconstructed to conceal the fact that it had been subsiding for 15 years and was on Homes From Hell.
Wouldn't have minded the million and one little problems apart from the main ones being a roof that leaked through 2 floors in various places, various showers and taps that leaked through floors, and an inadequate boiler system.
Verbal, written and emailed requests to sort everything out have all... (read more)
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1
person found
this helpful.
by 'Studrev' 4/12/2009
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
One of Your Move's published values; '
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2
people found
this helpful.
by 'Procrastinator' 21/11/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Sutton Branch were awful. E.g.
They lost their set of keys, then when they wanted to show tenants round, they asked us to get a new set cut. I took them in expecting them to pay me back, only to be told they don't keep petty cash on site.
When it came to moving out they sent an inventory person round - We had spent 3 full days cleaning the place , it really was spotless. After 3 years we were leaving it in a better state than the mess we moved in to yet at first they still tried to argue I was going to loose some deposit for a lost lampshade, a stain on a duvet we never used and some general dirt. They only gave in after I showed them all the photos I had taken.
Very Very Bad - Will never use them again.
Was this review helpful? Yes
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1
person found
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by 'hadenough' 10/11/2009
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
As a cash buyer of an investment property, I was clear at the time I made the offer time in completing had to be two weeks max. I am now in the forth week, and have had to contact the seller myself who had purchased the Your Move conveyance package and was gob smacked, to find out, the solicitor had taken a holiday and no one was dealing with the sale. We have since found out Your Move sent all the paperwork to wrong solicitor and wrong seller. Give the Hastings branch a wide birth, unless you want to thier work for tham.
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1
person found
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by 'mandi' 12/9/2009
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
We used Doncaster branch, never again. On the market with them for 11mths. Put on just before all the trouble started with the banks mar/apr 2008 and had nothing but canx bookings, no shows, weeks going by and no contact. The final straw was on a saturday I had booked to work overtime at work and they called me and asked for someone to come and view, I cancelled my overtime and waited in till 1 o'clock. I called after 30mins and no-one had showed up to be told the people were sat in the your move office with their mortage advisor...... That day I wrote my canx letter and we moved agencies. This is just a taste for people thinking of doing any business with your move - you've been warned.
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2
people found
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by 'Becky' 10/9/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
If you want a smooth tenancy and no problems then i recommend you stay very far from Your move. My boyfriend and I rented a flat through Your move in Feb 2008 for a year, when we first moved in the flat wasnt very clean, oven was filthy, curry stains on the skirting of the kitchen etc etc. The radiotor in the living room did not work (we had a 1 bed flat therefore half our flat wasnt heated), it took over 3 weeks to be fixed and a contractor was sent out twice. The oven didnt work either when we moved in, switched on but no heat was emitted-this took a week to fix. Next to go was the tumble... (read more)
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1
person found
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by 'amidar' 6/4/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I made an offer on a property that had been on the market for over 6 moths and no bids. I offered asking price (200k.. >75%cash and less than 25% loan). My offer was accepted by vendor.
As its a bad time for selling, I was more than a little surprised when the very next day rightmove advised me that the vendor had now accepted better offer and asked me if I would like to increase my offer ?... No, I said, but I will leave it on the table but its value will reduce inline with house prices by 1% per month (12% per year which equates to a reduction ofWas this review helpful? Yes
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1
person found
this helpful.
by 'jfdi' 29/9/2008
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Advertised the house incorrectly every time, suddenly stopped advertising for no reason. lack of contact, always being chased up from seller, rarely answers the phone, usually answer machine.
Was this review helpful? Yes
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1
person found
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by 'jaynewithay' 5/12/2007
- Branch:
- 69 High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Your Move's administration procedures are horrendous. We were constantly chasing them with no response. We had to buy a few things on move in which we were promised refunds for which we never received. After 1 month, 2 complaint letters, 2 emails and countless phonecalls we have still have no response to our complaints and are still in the dark as to whether our landlord is going to continue renting the property to us with only 1 month of our tenancy left.
Was this review helpful? Yes
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2
people found
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by 'jimmy' 5/7/2007
- Branch:
- 33 London Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I tried a few agents and found the usuall, false promise loads of buyers, etc. I found that they were all liars, so I tried Park Gate Your Move, and was good. They gave me a call each week with progress and found a buyer in about 4 weeks and when it came to exchange and a few problems cropped up they worked hard, their manager Roy was helpfull and worked hard.
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1
person found
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by 'LondonUK' 5/10/2006
- Branch:
- 69 High Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Out of the few viewings Your Move arranged for us, probably about 1 third didnt show up (either due to fake bookings to make us think they were doing something, or cancellations, then no notice given to us because they dont have an answerphone). After a viewing, it was usually us who ended up calling them for feedback, and also feedback on following up people etc. We had no courtesy calls in quiet periods. Half the time when we called up they had to look up what was going on, instead of being on the ball and actively knowing the situation.
Was this review helpful? Yes
 or leave & pay 'checkout of £120./&display=popup&link=http://www.allagents.co.uk/review/10546/&redirect_uri=http://www.allagents.co.uk/review/10546/ "Share on your Facebook Wall"){kind=logo}
. Buyers please avoid.
[[EDIT ORIGINAL END]]
Avoid at all costs. ****** was so rude to me that it bordered on abusive. I don't think I have ever witnessed business begin carried out so unprofessionally: Telling me to ignore my Building Survey and Conveyancing results, trying to pressure me to complete on a house which has extensive structural deficiencies without any hesitation. Thankful to say that I withdrew, and have now found a much nicer house in a much nicer area, which a much nicer agency (if such a thing can be said to exist). Buyers please avoid.
Admin note: Agent's name has been removed/&display=popup&link=http://www.allagents.co.uk/review/9966/&redirect_uri=http://www.allagents.co.uk/review/9966/ "Share on your Facebook Wall"){kind=logo}
 based at 24 Irongate, DERBY, DE1 3DP. He clearly believes in the business model of MacAthony Realty (another well known fine piece of shite).
DON'T TOUCH YOUR MOVE - THE SEWAGE MERCHANTS OF THE UK PROPERTY MARKET.
[[EDIT ORIGINAL END]]
They never return phone calls. They ignore emails. They invoice you for over-inflated service charges for repairs.
Don't touch Your Move./&display=popup&link=http://www.allagents.co.uk/review/9919/&redirect_uri=http://www.allagents.co.uk/review/9919/ "Share on your Facebook Wall"){kind=logo}
, it took over 3 weeks to be fixed and a contractor was sent out twice. The oven didnt work either when we moved in, switched on but no heat was emitted-this took a week to fix. Next to go was the tumble dryer, never really worked even after they fixed it so we gave up on it! In December we returned home at around 12am to find that the door wouldnt open, we spent the night in a hotel for which we were not reimbursed because in the contract there was a number for a 24hour locksmith (we dont carry the contract around with us). A locksmith was sent out and he couldnt get in through the door so he decided to lever the window open. He opened the lock and said he was going to Your move to ask them if he could fit a new lock. After he left we were locked in the flat (thankfully we were on the ground floor so we could jump out in case of an emergency). When he came back he changed the lock and left. I told Your move that the window was now broken as it did not shut properly. Window was never fixed for another 8 months!!!! Landlord got in touch cause she heard we were going to contest our tenancy agreement! We had to renew our contract for 6 months(i was a student couldnt move at the time) our rent was increased and were charged /&display=popup&link=http://www.allagents.co.uk/review/2937/&redirect_uri=http://www.allagents.co.uk/review/2937/ "Share on your Facebook Wall"){kind=logo}
. My offer was accepted by vendor.
As its a bad time for selling, I was more than a little surprised when the very next day rightmove advised me that the vendor had now accepted better offer and asked me if I would like to increase my offer ?... No, I said, but I will leave it on the table but its value will reduce inline with house prices by 1% per month (12% per year which equates to a reduction of /&display=popup&link=http://www.allagents.co.uk/review/2148/&redirect_uri=http://www.allagents.co.uk/review/2148/ "Share on your Facebook Wall"){kind=logo}
. After a viewing, it was usually us who ended up calling them for feedback, and also feedback on following up people etc. We had no courtesy calls in quiet periods. Half the time when we called up they had to look up what was going on, instead of being on the ball and actively knowing the situation. /&display=popup&link=http://www.allagents.co.uk/review/17/&redirect_uri=http://www.allagents.co.uk/review/17/ "Share on your Facebook Wall"){kind=logo}
