Your Move
based on 58 ratings. This website contains 55 user reviews of Your Move.
Agent Information
Your Move
Your Move Estate Agents are a forward thinking Estate agent, putting the customer first, with branches throughout the UK. We also offer mortgages, remortgages,
conveyancing, life insurance.
Offices / Branches
- Bromley - 282 High Street, Greater London
- Cambridge - 16a High Street, Newmarket,
- Canterbury - Unit 5a, Cliftonville,
- Croydon - 194 Lower Addiscombe Road, Greater London
- Dartford - 1 Elm Parade, Bexley,
- Enfield - 4-6 Station Road, Barnet,
- Exeter - 108 High Street, Sidmouth,
- Guildford - 34 High Street, Petersfield,
- Hemel Hempstead - 8 Kingsbury Square, Aylesbury,
- Kingston Upon Thames - 69 High Street, Walton-on-Thames,
- Kingston Upon Thames - 167 Ruxley Lane West Ewell, Epsom,
- Kingston Upon Thames - 3 Arcade Parade Chessington, Kingston upon Thames,
- Kingston Upon Thames - 62 The Broadway Tolworth, Kingston upon Thames,
- London - 163 New Cross Road New Cross, Lewisham,
- London - 11 Upper Tooting Road Tooting, Wandsworth,
- London - 189 East India Dock Road Docklands, Tower Hamlets,
- London - 40B Sydenham Road Sydenham, Lewisham,
- London - 4 Hollybush Terrace Westow Street Upper Norwood, Croydon,
- London - 232 Hoe Street, Walthamstow,
- London - 39 Camberwell Church Street, Southwark,
- London - 249 Old Brompton Road, Kensington and Chelsea,
- Milton Keynes - 571 Midsummer Boulevard, Buckinghamshire
- Milton Keynes - 175 Queensway, Buckinghamshire
- New Malden - 75 High Street, Surrey
- Nottingham - 64 Main Street, Kimberley,
- Nottingham - 158a Bramcote Lane, Woburn Sands,
- Nottingham - 103b High Road, Beeston,
- Portsmouth - 154 London Road, Hampshire
- Portsmouth - 9-11 West Street, Fareham,
- Portsmouth - 79 London Road, Waterlooville,
- Portsmouth - 25 High Street, Gosport,
- Portsmouth - 21 Marmion Road Southsea, Hampshire
- Portsmouth - 5 West Street, Havant,
- Preston - 311 Garstang Road, Lancashire
- Reading - 6 Broad St, Wokingham,
- Redhill - 74 Church Walk, Burgess Hill,
- Redhill - 63 The Broadway, Haywards Heath,
- Redhill - 3 Kingsland Court Three Bridges Road, Crawley,
- Redhill - 4 High Street, Horley,
- Romford - 35 High Road, Barking and Dagenham,
- Salisbury - 33 London Street, Andover,
- Slough - 2 Willow Parade, Berkshire
- Southampton - 15-17 Middle Road Park Gate, Hampshire
- Southampton - Talbot House 83 High Street, Winchester,
- Southampton - 13A The Hundred, Romsey,
- Southampton - 8 The Colonade Bridge Road Woolston, Hampshire
- Southampton - 5 South Parade Salisbury Road, Totton and Eling,
- Southampton - 4 West End Road Bitterne, Hampshire
- Southampton - The House On The Quay, Lymington,
- Southampton - 28 London Road, Hampshire
- Southampton - 100 Winchester Road Chandlers Ford, Eastleigh,
- Stoke on Trent - 3-4 The Malthouse, Stafford,
- Sutton - 2-3 Regent Parade Brighton Road, Greater London
- Sutton - 497/499 London Road North Cheam, Greater London
- Tonbridge - 50 High Street, New Romney,
- Twickenham - 22 High Street, Hounslow,
- Twickenham - High Street Whitton Twickenham, Richmond upon Thames,
- View All Branches
- Update Agent details
Your Move has not joined our 'transparent agent' scheme yet.
"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Your Move, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 0 of 2)
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by 'James (Portland Street)' 10/5/2012
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Selling through Your Move was a breeze, the girls were incredibley friendly and helpful. Would recommend as dealing with other companies I realised this is not always the case, hence the review! Thanks again girls. James (Portland St)
Was this review helpful? Yes
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2
people found
this helpful.
by 'Worthing Visitor' 28/4/2012
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
We arrived at the house for a viewing in good time; agent didn't turn up. Phoned agent to ask where they were and was told that the property had already been let, and that they had tried to get hold of us. Not sure what method they used if any, but it certainly wasn't via the telephone.
Too bad I didn't check this site before wasting time and petrol.
Short review: Liars. Avoid.
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5
people found
this helpful.
by 'george86' 27/4/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We moved into rented accommodation through your move a year ago , the first sign that this was not the most professionally run organisation was being asked to nip to the cash point in order to pay a holding deposit during our viewing, while the estate agent went outside to tell the next set of viewers waiting in the car park to go home !
After the first 6 months we had our inspection at which point we raised a few concerns we had with the property and were told the following :
Ref damage to the kitchen light fitting - its been like it for a while it must be safe
The kitchen cupboard... (read more)Was this review helpful? Yes
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3
people found
this helpful.
by 'Anouyed_student' 26/4/2012
- Branch:
- Unit 5a
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Your Move (or Crap Move as they are referred to by my house mates) have over the year we have had to deal with them proved useless, firstly their communications have been poor, failing to send information or only sending incomplete information. They get aggressive over the phone when you don't respond immediately. The staff are often rude or difficult. When we renewed our tenancy (the house and landlady are both good your move are the problem) two of my house mate were billed twice for the renewal fee, whilst we have all had problems with them processing payments made over the phone. Lastly they signed us up with Spark energy for our Gas and Electric, who are terrible, but they also had a new gas meter installed before we moved in and then did not inform spark so we are now having to deal with that.
The only way to deal with this company is to go over their heads directly to the property owner if you can.
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3
people found
this helpful.
by 'Julie' 7/4/2012
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I called the agent at 12 noon and made an appointment to view the property on the same day at 3pm. After making the appointment, I discussed with my partner, and agreed we needed to move the appointment by an hour. I tried to call back constantly, but got no answer on the phone, and there was no voicemail service.
I decided we would have to honour the agreed appointment since we could not contact Jackie. We drove for half an hour before we arrived at the house at 3pm and the estate agent had not turned up, and she did not turn up.
At 5.30 pm I received a call from Jackie, who called to see whether she had made a viewing appointment with me, as she had forgotten to write it down. I advised her that the appointment had already passed, as it was supposed to be 3pm today.
I will avoid viewing any further properties which are being sold through Your Move. I do not appreciate being messed around, driving far out of my way to be let down.
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3
people found
this helpful.
by 'SC' 4/4/2012
- Branch:
- 5 South Parade Salisbury Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Sadie Poore
- Experience:
- Would you use the agent again? No
The woman (Totton branch) who dealt with our tenancy and signing of the contract was pushy and always rushing us. She gave us false information, took our money, gave us the keys and practically shoved us out the door. We signed a 12 months contract and on moving day we noticed the property had not been cleaned, someone elses belongings were still there and after 6 weeks the property started to show signs of problems. Your Move did not respond to any complaints and most major issues had to be dealt with at our own expense despite the contract stating it was Your Move/landlord that had to do any major repairs (leaks, replacement of white goods etc) at our own expence. We recieved no refunds and in the end we had to seek legal advice as we were being made to live in these horrific conditions (known to them). We had ruined furniture and furnishings, clothes and other belongings. I would never ever use Your Move again and I hope nobody else does as the way they treated us was disgusting and made our first home a miseray and made us ill.
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2
people found
this helpful.
by 'Disgruntled customer!!!!' 28/3/2012
- Branch:
- 282 High Street
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
The female who took my call on Saturday the 24th March at the Bromley branch of Your Move deserves a special mention for fooling the company into giving her a job. The woman had no customer service skills, was rude and felt the need to slam the phone down on me. If you can't do your job then don't work in a customer service environment!!!!!!!!!!!!!
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3
people found
this helpful.
by 'carl wileman' 20/3/2012
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Your move is by far the most poorly organized and expensive load of rubbish i have ever paid for, whats even worse they do not disclose there over priced fees.
I have been dodged and missled by there organization. We had a tennant in the property last year who left with rent areas, we were informed by a neighbour that the tennant had vacated the premises, luckily we were able to secure the property,.
The ex tenneant had handed the keys back weeks before Your move got in touch to tell us this had happened.
Dispite numerous phone calls to there head office accounts department and the... (read more)
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3
people found
this helpful.
by 'MDE' 17/3/2012
- Branch:
- 4 West End Road Bitterne
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
I put my flat up for sale recently and decided to use 3 agents on a multi agency basis with an agreement that the agent that sold the flat would charge a fee and the others would not receive anything. To my regret I chose Your Move as one of the agents, the service was horrendous from day one, firstly their fee for selling was higher than the other agents but Your Move convinced me that they could justify their higher fees because their service was so superior to other agents they could justify it, what a load of rubbish! They were incompetent from start to finish, it took them 3 visits just... (read more)
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1
person found
this helpful.
by 'Lora' 7/3/2012
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
The whole experience took so long both although i was chain free and so were the sellers! It took 3 months due to missing paperwork and miscommunication. Every time we thought the sellers finally got everything sorted something new would pop up, it was like never ending nightmare. In the end the rushed everything to exchange i had dozens of phone calls every day cause the sellers wanted to exchange but still paperwork was missing clause on the deeds had to be changed and they expected me to pay when it wasn't my house yet and my solicitor was just making sure i was buying something i could... (read more)
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2
people found
this helpful.
by 'dani' 1/3/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Aftrer only a short while it turned out that our flat had a badly fitted window in the sleeping room and because of that there was a problem with dampness. Also, we soon noticed that the floorboards in the whole building are creaking badly. Both landlord AND property agency in Surbiton were notified of the mold issue but rather than getting the problem fixed they just filled their pockets with our money and left us cleaning the mold up ourselves constantly. The only thing we got was a dehumidifier which would allegedly help..... it only increased our electricity bill by a big margin.... the property agency did not do a damn thing about any problem that we reported.
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2
people found
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by 'peed off' 24/1/2012
- Branch:
- 39 Camberwell Church Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
moved into property sept 2008 noticed straight away there was woodworm leaving massive holes in the floor, the oven didn't work either. Our weight was supported by the crap carpet. After 3 years of complaining the floor got replaced in late summer 2011 which took 2 days and we had to still live here.. 3 weeks later we get a carpet without underlay. 2 months after the carpet fitter had fit the carpets he was back at my house telling me he still hadn't been paid for fitting the carpets! Took 3 years to replace a faulty oven n it wasnt till i asked the gas man to condemn the damn thing did anything get done. Gas fire has been dondemned since summer 2010 and were still waiting for a replacement. Now we havent any underlay we feel the cold alot more and its a waste to use central heating because it doesn't heat the house like it used to with proper underlay. After numerous calls to Southampton and promises of a new fire i'm still waiting! What a f@£$%ing joke this company are!
Do not use these set of w$%$@ers!!Was this review helpful? Yes
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by 'nicola8100' 18/1/2012
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Back in March,April and May of 2010, we made contact with Ms Allgood regarding the purchase of a property that you were currently selling at the time, however at that time we decided not to purchase that particular property but were so impressed by Ms Allgood's professional and friendly manner, that when we did find a property that we wished to purchase we did not hesitate to come back to her to request her services as Mortgage adviser.
Throughout the whole process of buying our very first home, i personally found it very stressful and scary, and when you have never purchased a house... (read more)Was this review helpful? Yes
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7
people found
this helpful.
by 'John' 14/11/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
We have got the impression that the landlord's interests don't matter too much as long as Your Move can get tenants in and start collecting their fees.
Our last let in particular was an absolute disaster. The tenants' were in low income jobs but we were told that would be OK because there would be a guarantor. No it wasn't OK. The tenants couldn't afford to pay the rent themselves when the winter fuel bills came in and they left after only 11 months. So we had to pay change of tenancy fees all over again. Had we been told that one tenant had CCJs we would definitely have said no. To make... (read more)
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2
people found
this helpful.
by 'Anon' 12/11/2011
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
After being with Your Move Northampton for just one week we already feel that we have wasted our time and effort by having any dealings with this branch and are considering a different agent asap. Today for example we were promised 6 viewings in the form of an "open house" and only 1 person turned up who stayed for 30 seconds, did not ask any questions and had no interest in the property. The agent had no knowledge of the property because he had to ask us if we still had a cellar? I phoned to find out what was going on and was told sorry this has never happened before but they ALL cancelled because of the weather!!!! it was not even raining! Hmmm that old chestnut! Their time keeping and feedback has not been positive, the agent turned up at our property at a different time they arranged with us. We are less than impressed with their overall performance and will not be recommending them to future sellers.
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2
people found
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by 'Cutty Sark' 6/11/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
At our first meeting several worrying issues were brought up by myself and promised. After they had been engaged I found out they had changed. I was told they thought they could do some things but they found out without telling me that agreements had been changed. It has ended up that I am managing when it comes to any problems. The workmen they suggest charge 1 1/2 times over the going rate. I have been lied to and AST has wrong information in it. The only contact has to be via email this means I am tied to my computer. Their charges are very expensive. An inventory was taken and signed before cleaners had come in. Cost over £100.00. Useless. The managing consists of sitting in the office taking the money. Any problems they do not want to know or sort out.
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4
people found
this helpful.
by 'P Walker' 3/11/2011
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
First used the website to try and book a viewing at a house in felpham. There was no phone call to arrange a viewing. So I phoned there office to request a viewing. They told me that I could have a viewing but it would have to be with someone from sales, not lettings. Who didnt know about the letting at all. Went to view the house and wanted to rent. It was agreed that I could rent. Then a few days later before I had even done the references was told that it was to be rented to someone else at a higher price. Throughout the process the lady that I dealt with was incredibly rude, inefficient and unhelpful. Not a pleasant experience and a waste of my time!
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3
people found
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by 'Mr & Mrs P' 2/11/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
As soon as we opened the door to our property we were greeted with a dirty house with stained carpets filth on all the floors, electrical sockets damaged as to expose live electrical terminals, light fittings hanging from kitchen and bathroom ceelings, doors not being able to be opened without a good shuv, to name the worst.
The estate agent initially helped to get the house partially presentable, but was very slow to get any of the defects rectified, and on rectification, would only alow certain defects to be repaired.
We have since had more defects which have yet to be rectified.
Yourmove will not do anything unless they get in contact with the landlord first, they have not backed us up once, they seem to be taking the landlords side with every issue which arrises.Was this review helpful? Yes
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6
people found
this helpful.
by 'Jean' 26/10/2011
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Called the office and set up an appointment to view a house the following day at 1:15pm. I arrived at the house at around 1:05pm and waited for the agent to arrive. And I waited and waited.......at 1:30pm, I left since it was clear that the agent was not going to show up. When I got home I noticed that the listing was gone from rightmove so I looked it up directly on your move's website and saw that it now said let agreed. So apparently they managed to tell the agent not to bother showing the house but didn't have the courtesy to call and tell me!! I got to drive 21 miles roundtrip and sit and wait for them. Disgusting behaviour from a useless firm!!! DO NOT USE!!
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4
people found
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by 'helen potgieter' 15/10/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I would like to warn any proespective landlord away from any dealings with Your move.
service to my tenants have been useless, We can only apologise being their constatnt excuse, we have new staff now, the solution.
Their centralised offices in Southampton only know how to charge exorbitant fees and are af no assistance.
DONT USE THEM!!!!!!!!!
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2
people found
this helpful.
by 'D HOLLIDAY' 2/10/2011
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
I put an offer on a house that was excepted so we started proceeding with our mortgage company then 2 days later we were told a higher offer had been excepted. This is called gazumping and YOUR MOVE seem to encourage this. Makes you think what over scams they do and this was the branch manager.
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5
people found
this helpful.
by 'J S' 16/9/2011
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Hello all, I am this prospective tenant who had arranged a viewing of a property in birmingham and clearly stated the time as 10.00 am (wanted it to be 9.30 am but they don open then) so had to take a half day from office and adjusted to theit availaility and time and was waiting at the flat at 10.00 am sharp, after a few minutes when they did not arrive i made a call and enquired. the person Andrew said rudely sorry the time noted on my system is 11.00 am..which is blunt lie...because we were clear it had to be10.00 for reason mentioned above. Well the worst thing was their attitude they said they cannot come and cannot help (even though their office is less than 2 miles away from the place) Most importantly they were RUDE, ARROGANT and practically USELESS...however after reading these reviews I am so glad nothing went ahead, I would have certainly regretted. Thankss
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3
people found
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by 'Unsatisfied' 31/8/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have been a tenant with Your Move for 5 years, they have never been very friendly, they have never had anything fixed on the property. The front door has been in a bad state for 5 years and swells so it cannot open, they always promise to get things done but never do. They are so out of touch and are clearly in the wrong profession and should not deal with people as they have no regard for the tenants. I would never recommend them to anyone.
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1
person found
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by 'ts' 24/8/2011
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
outstanding, first class, superb communication, 10,000 times better than the agent i sold through (H)
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4
people found
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by 'Cetri' 22/8/2011
- Branch:
- 28 London Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutely disgusted with this agency. Rented a house with them but they did not mention the 'extra' charges which was not little but added up would be hundreds of pounds. Then argued that they have actually mentioned this when we signed the contract. Rubbish.
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3
people found
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by 'Helpless' 3/8/2011
- Branch:
- 28 London Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I was looking to rent a 2 bed flat in southampton and then I saw "your-move" with a promising ADVERT on their website. (Beleive me the ADVERT was very deceiving and said that heating was included in the rent. The heating is never turned on and I had to purchase my own and now am paying electric heating bills every month.)
I arranged for a viewing of the flat in an apartment. A woman called HOLLY showed me the flat and because she did not want to lose a customer, dint mention many issues with the flat (e.g. bathroom shower was leaking, boiler needs servicing etc..) and convinced... (read more)
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person found
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by 'Dismayed!' 1/8/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
I recently bought a property through Your Move in Rothwell, Leeds, West Yorkshire. The vendors actually warned me when we viewed that they thought Your Move were useless. The sale took a long time to go through and although Your Move can't really be blamed for this, their updates were only provided after I repeatedly chased them, and the information that they gave was incredibly minimal. The office seems to be understaffed and the phones are rarely answered the first time you ring. I think they only managed to sell the property because the vendor dropped the price of their property so low that they were practically giving it away. I would certainly never use them when selling a property in the future if this is the way they deal with their purchasers.
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person found
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by 'sunshine11' 22/7/2011
- Branch:
- 3 Arcade Parade Chessington
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
I feel that even 1 star is generous! Dishonest from start. "Overpriced" our property (had to drop by 30k) Had not checked finances of buyer. Rude , put phone down on me. Did not keep in contact, found out by accident that there were problems. AWFUL!!!!
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2
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by 'Lynn' 4/7/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
yourmove hide checkout charges to landlord, the never mention it to me when sign up. £200 for general reserve ( i have not got a clue what that\'s for) and £114 for check out fees. the worst thing was bath has a large crack from previous tenent and they not even picked it up until new tenent moved in. and Yourmove forced me to return the deposite because they ensure me that everything checked and nonthing was damaged by previous tenent. What the hack! now i have to pay £300 to fix the bath. furthermore, as i live far away from the house, i ask for picture to be taken of the finsihed work for new bath. They ignored my request. After a huge argument with them, they finally sent me a 5kb picture. the resize the picture to hide something. i have enough for this, and i am going to to send the story to watch dog.
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3
people found
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by 'Est77' 14/6/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Avoid at all costs. I rented a place with them this year, only to find that they hide fees, inflate them, or intentionally tell you about them at the last minute when there's little you can do about them.
They charge fees that other letting agents have never heard of, and they are VERY dear.
They also double charge an incoming and outgoing tenant for the same thing (i.e. inventory) - so expect to pay both a check-in and a check-out fee which will run into hundreds of pounds.
If you wish to extend your contract (which they will insist upon, and will lie through their teeth that you HAVE to), they will charge you nearly £200 to do so. Oh, and that's every 6 months.
If a property is being advertised through Your Move - don't bother. Find somewhere else to live!
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by 'Budgie' 13/6/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
All smiles before we signed & paid the money. Afterwards they didn't want to know. Money grabbing & don't care.
Property poor with lots of issues - they just sidestepped & referred to landlord. However, when renewal time came up, pestered & hassled us to resign (at £120 a pop every 6 months!) or leave & pay 'checkout of £120.
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by 'Disappointed' 28/5/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
All words no action, completely mismanaged property.
Like others on here recommend you avoid avoid avoid.
They don't even keep to their own complaints policy.
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1
person found
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by 'Vicky' 10/5/2011
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Avoid at all costs. ****** was so rude to me that it bordered on abusive. I don't think I have ever witnessed business begin carried out so unprofessionally: Telling me to ignore my Building Survey and Conveyancing results, trying to pressure me to complete on a house which has extensive structural deficiencies without any hesitation. Thankful to say that I withdrew, and have now found a much nicer house in a much nicer area, which a much nicer agency (if such a thing can be said to exist). Buyers please avoid.
Admin note: Agent's name has been removed
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by 'Bhav' 10/5/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Specific branch that does the sale - brillant... after sales and service by central office - HORRIBLE.
All words not action a complete waste of my time even dealing with them. Jump through many hoops with no end result. Stuck on a 12 month managed service.
Stay clear of managed service.
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3
people found
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by 'felstead' 7/5/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
They never return phone calls. They ignore emails. They invoice you for over-inflated service charges for repairs.
Don't touch Your Move.
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person found
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by 'Stephen' 21/2/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
As a landlord Your Move never return my calls with all excuses under the sun. They didn't notify me when my tenant handed their notice in and they have never gotten back to me reference any of my complaints.
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by 'ash2963' 14/2/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We had a number of agents value our property, Barry at Your Move promised me honesty and high ethical values, the office has delivered 100%. Everything he said, they did, even honest feedback, some of which was not positive, but they told us straight and we liked it. He said the office had been through some changes and for the better I suspect!!! Due to move in 10 days, would recommend to all.
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by 'DBT' 26/1/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
I used YourMove in Ilkeston, Derbyshire. We were already with another vendor when the Sales Man visited our house. He told me he had 2 people ready to buy our Property and would match their fee on the basis they would sell for a lower fixed amount. When I got my contract it had their fixed amount and a copy of the Sales details for our house. When I eventually found a buyer the store manager told me she was not interested what we had agreed verbally, and that she wanted the full amount, despite that not being what we had agreed.
I complained to their Complaints department against this... (read more)
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by 'cej' 10/11/2010
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
They were a disgrace - and even admitted to it!!!! They're treatment was awful, we were cash buyers for a property over 300k and they admit they messed up! And it was on more than one occasion and more than one property! They did not get back to us via phone, only when we went in and they could not avoid it disgusted and when they told us they would understand if we never used them again I was even more apalled! If you mess up big style you try to fix it! Avoid these at all costs - no house is worth the stress of dealing with these people!
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by 'angela' 14/10/2010
- Branch:
- 69 High Street
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
User 'angela' rated Your Move but did not write a review. -
3
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by 'C Artists Outer' 13/10/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Have been renting for 20 years & have never come across such rude & incompetent staff. Basically you have to play their game or be victimised. Luckily our actual landlord is decent & sticks up for us.
Also just found our that YM charge
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by 'Mary' 24/9/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
After viewing a place and making an offer, I was told to wait to hear from the landlord because of Your Move's restrictive reference policy. After never hearing anything, even after contacting the agent numerous times, I was then told by a third party that a different tenant's offer had been accepted and that I was screwed. I wouldn't have even known this if I hadn't tried calling. I was constantly being left in the dark, and in the end completely ignored in what was certainly a cowardly fashion. Horrible to do business with.
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by 'woodsta888' 9/9/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Terrible, rude, incompetent. Spent entire tenancy on the phone for things they say they'll fix and was assured so before moving in. CHarges are astronimical for doing nothing. Don't actually speak to LL's so they can take money from T and LL and LL thinks nothing is wrong. GF was threatened with consequences. Staff are unqualified to clean toilets let alone anything else. Kept some of the deposit very unfairly. They'll wear you down. My advice is to never use an agent as a T or a LL. Agents make the letting business a misery.
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by 'Cheese Off' 4/9/2010
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I used Yourmove as had prev bought a property from them and found the service ok, I advertised my property forsale with them in January 2010 and I was talked into purchasing a HIPs pack and advise the bill for this would be settled upon the sale of my property. Unfortunately due to their lack of service my property has had hardly any viewings and after being the market since January I decided I would try letting it out instead which they assured me they could do and would sort out straight away. I found out after a visit to my property that they had not even put a to let board outside the property to which I complained and was met with the same lukewarm service I have received from the start. I have now listed my property with another agent fingers crossed I will have better luck this time. Dont use Yourmove the service is very poor.
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by 'Very Angry' 16/7/2010
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
When looking for someone to market my flat in late February this year, I decided that Your Move would be a good bet. In addition to this, I also took up the option of the HIP pack, with payment to be deferred until the property sold.
During the last 4 months I have had a total of two viewings. The first resulted in Your Move losing the keys, the second resulted in my property being left for 2 days with the door not only unlocked, but left ajar!
After the latest episode, I decided to withdraw the property from Your Move and changed to an alternative agent who has proved to be... (read more)
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by 'cheesed off' 15/7/2010
- Branch:
- 497/499 London Road North Cheam
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'cheesed off' rated Your Move but did not write a review. -
by 'nohome' 11/6/2010
- Branch:
- 69 High Street
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
User 'nohome' rated Your Move but did not write a review. -
4
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by 'The5683' 1/5/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Avoid the Your Move Willersly branch at all costs unles you have a thing for being ignored.
Rented a beautiful looking 4 bed property in SW16. Turns out this property had been cosmetically reconstructed to conceal the fact that it had been subsiding for 15 years and was on Homes From Hell.
Wouldn't have minded the million and one little problems apart from the main ones being a roof that leaked through 2 floors in various places, various showers and taps that leaked through floors, and an inadequate boiler system.
Verbal, written and emailed requests to sort everything out have all... (read more)
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by 'Studrev' 4/12/2009
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
One of Your Move's published values; '
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by 'Procrastinator' 21/11/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Sutton Branch were awful. E.g.
They lost their set of keys, then when they wanted to show tenants round, they asked us to get a new set cut. I took them in expecting them to pay me back, only to be told they don't keep petty cash on site.
When it came to moving out they sent an inventory person round - We had spent 3 full days cleaning the place , it really was spotless. After 3 years we were leaving it in a better state than the mess we moved in to yet at first they still tried to argue I was going to loose some deposit for a lost lampshade, a stain on a duvet we never used and some general dirt. They only gave in after I showed them all the photos I had taken.
Very Very Bad - Will never use them again.
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by 'hadenough' 10/11/2009
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
As a cash buyer of an investment property, I was clear at the time I made the offer time in completing had to be two weeks max. I am now in the forth week, and have had to contact the seller myself who had purchased the Your Move conveyance package and was gob smacked, to find out, the solicitor had taken a holiday and no one was dealing with the sale. We have since found out Your Move sent all the paperwork to wrong solicitor and wrong seller. Give the Hastings branch a wide birth, unless you want to thier work for tham.
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by 'mandi' 12/9/2009
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
We used Doncaster branch, never again. On the market with them for 11mths. Put on just before all the trouble started with the banks mar/apr 2008 and had nothing but canx bookings, no shows, weeks going by and no contact. The final straw was on a saturday I had booked to work overtime at work and they called me and asked for someone to come and view, I cancelled my overtime and waited in till 1 o'clock. I called after 30mins and no-one had showed up to be told the people were sat in the your move office with their mortage advisor...... That day I wrote my canx letter and we moved agencies. This is just a taste for people thinking of doing any business with your move - you've been warned.
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by 'Becky' 10/9/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
If you want a smooth tenancy and no problems then i recommend you stay very far from Your move. My boyfriend and I rented a flat through Your move in Feb 2008 for a year, when we first moved in the flat wasnt very clean, oven was filthy, curry stains on the skirting of the kitchen etc etc. The radiotor in the living room did not work (we had a 1 bed flat therefore half our flat wasnt heated), it took over 3 weeks to be fixed and a contractor was sent out twice. The oven didnt work either when we moved in, switched on but no heat was emitted-this took a week to fix. Next to go was the tumble... (read more)
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by 'amidar' 6/4/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I made an offer on a property that had been on the market for over 6 moths and no bids. I offered asking price (200k.. >75%cash and less than 25% loan). My offer was accepted by vendor.
As its a bad time for selling, I was more than a little surprised when the very next day rightmove advised me that the vendor had now accepted better offer and asked me if I would like to increase my offer ?... No, I said, but I will leave it on the table but its value will reduce inline with house prices by 1% per month (12% per year which equates to a reduction ofWas this review helpful? Yes
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by 'jfdi' 29/9/2008
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Advertised the house incorrectly every time, suddenly stopped advertising for no reason. lack of contact, always being chased up from seller, rarely answers the phone, usually answer machine.
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by 'jaynewithay' 5/12/2007
- Branch:
- 69 High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Your Move's administration procedures are horrendous. We were constantly chasing them with no response. We had to buy a few things on move in which we were promised refunds for which we never received. After 1 month, 2 complaint letters, 2 emails and countless phonecalls we have still have no response to our complaints and are still in the dark as to whether our landlord is going to continue renting the property to us with only 1 month of our tenancy left.
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by 'jimmy' 5/7/2007
- Branch:
- 33 London Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I tried a few agents and found the usuall, false promise loads of buyers, etc. I found that they were all liars, so I tried Park Gate Your Move, and was good. They gave me a call each week with progress and found a buyer in about 4 weeks and when it came to exchange and a few problems cropped up they worked hard, their manager Roy was helpfull and worked hard.
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by 'LondonUK' 5/10/2006
- Branch:
- 69 High Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Out of the few viewings Your Move arranged for us, probably about 1 third didnt show up (either due to fake bookings to make us think they were doing something, or cancellations, then no notice given to us because they dont have an answerphone). After a viewing, it was usually us who ended up calling them for feedback, and also feedback on following up people etc. We had no courtesy calls in quiet periods. Half the time when we called up they had to look up what was going on, instead of being on the ball and actively knowing the situation.
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/&display=popup&link=http://www.allagents.co.uk/review/24525/&redirect_uri=http://www.allagents.co.uk/review/24525/ "Share on your Facebook Wall"){kind=logo}
We immediately started looking for an alternative property to rent and soon realised that your move dominated most of the rentals in the area and were deliberately avoiding our calls and emails requesting to view (I assume to keep up in the property as long as possible until it sold) .
We eventually found somewhere else to rent through a different agent, as soon as we notified your move we would not be renewing our tenancy the property was also put on their rental website. We have spent the last few weeks being bombarded with phone calls from both the sales and rental dept booking / changing / moving viewings, left right and centre and then turning up when they aren\'t supposed to claiming "i thought you wouldn\'t mind"
Whats more when we leave the property in 5 weeks we have a list as long as your arm of things we have to do in order to get back our deposit including professionally cleaning the house from top to bottom and providing invoices as proof - I cannot wait to get away from this awful company - NEVER AGAIN !/&display=popup&link=http://www.allagents.co.uk/review/23805/&redirect_uri=http://www.allagents.co.uk/review/23805/ "Share on your Facebook Wall"){kind=logo}
 have over the year we have had to deal with them proved useless, firstly their communications have been poor, failing to send information or only sending incomplete information. They get aggressive over the phone when you don't respond immediately. The staff are often rude or difficult. When we renewed our tenancy (the house and landlady are both good your move are the problem) two of my house mate were billed twice for the renewal fee, whilst we have all had problems with them processing payments made over the phone. Lastly they signed us up with Spark energy for our Gas and Electric, who are terrible, but they also had a new gas meter installed before we moved in and then did not inform spark so we are now having to deal with that.
The only way to deal with this company is to go over their heads directly to the property owner if you can./&display=popup&link=http://www.allagents.co.uk/review/23726/&redirect_uri=http://www.allagents.co.uk/review/23726/ "Share on your Facebook Wall"){kind=logo}
 who dealt with our tenancy and signing of the contract was pushy and always rushing us. She gave us false information, took our money, gave us the keys and practically shoved us out the door. We signed a 12 months contract and on moving day we noticed the property had not been cleaned, someone elses belongings were still there and after 6 weeks the property started to show signs of problems. Your Move did not respond to any complaints and most major issues had to be dealt with at our own expense despite the contract stating it was Your Move/landlord that had to do any major repairs (leaks, replacement of white goods etc) at our own expence. We recieved no refunds and in the end we had to seek legal advice as we were being made to live in these horrific conditions (known to them). We had ruined furniture and furnishings, clothes and other belongings. I would never ever use Your Move again and I hope nobody else does as the way they treated us was disgusting and made our first home a miseray and made us ill./&display=popup&link=http://www.allagents.co.uk/review/22568/&redirect_uri=http://www.allagents.co.uk/review/22568/ "Share on your Facebook Wall"){kind=logo}
 Skelmersdale branch it too 3 months to get a straight answer.
We reluctantly relet the same house through them again, What a huge mistake.
The new tennant has moved in the end of February 2012 we were expecting a payment but when i called the accounts department they said the 450.00 had been swallowed up in fees.
they did not at any time disclose any of these charges.
I run and direct two business and i have never expercenced such an unprofessional and poor quality service.
Even the staff sound like seasoned complaint takers and asked me to complain in writing.
So i am spending my time reposting this blog for the next couple of days to make sure if anyone is thinking of using YOUR move they think twice about it.
Terrible service, staff that do not contact you back, undisclosed charges.
Shocking just shocking in this day and age./&display=popup&link=http://www.allagents.co.uk/review/21141/&redirect_uri=http://www.allagents.co.uk/review/21141/ "Share on your Facebook Wall"){kind=logo}
 so a third visit had to be arranged just to get the floor measurements done. Marketing was delayed by 2 weeks whilst all this was going on, they didnt bother putting a For Sale board up and didnt bother with any feedback at all. They only generated one viewing the whole time the property was on the market and did not bother giving us a call after the viewing to let us know how it went. Thankfully one of the other agents (who in comparison to Your Move were 100 times more helpful and efficient)sold the property at full asking price. I informed Your Move that the property was sold and heard absolutely nothing from them for several weeks, there was no letter confirming the property was no longer being marketed or any recognition from them that they had received my call until a bill dropped through my door for £300 for a 'withdrawl fee' I was gobsmacked but ignored the first letter as I thought it may have been an automated letter but then I received a reminder within 7 days which I again ignored and then 7 days later I got a very threatening letter telling me I had 7 days to pay otherwise I would be referred to a debt collection agency to recover the money. How Your Move can treat customers so badly, offer a ridiculosly poor service and then have the cheek to charge for it is beyond me. I am currently fighting this charge with them and will take it up with the propery ombudsman if necessary. Hasten to say I would never use Your Move for anything ever again and would not recommend them to anyone!!!!/&display=popup&link=http://www.allagents.co.uk/review/20956/&redirect_uri=http://www.allagents.co.uk/review/20956/ "Share on your Facebook Wall"){kind=logo}
 and we were unable to claim adequate compensation for the cleaning, replacement and repainting required.
Your Move then offered us more unsuitable tenants, ignoring our instructions that we didn't want people with pets or in receipt of benefits. This was the head office rather than the local branch. It should have been patently obvious to anyone with commonsense that the tenants they were offering would be unsuitable.
We have now taken our business to an independent local letting agent. They charge only 10% commission, they carry out their own comprehensive inventories and they quickly found us tenants who are totally suitable for our property./&display=popup&link=http://www.allagents.co.uk/review/15276/&redirect_uri=http://www.allagents.co.uk/review/15276/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=After being with Your Move Northampton for just one week we already feel that we have wasted our time and effort by having any dealings with this branch and are considering a different agent asap. Today for example we were promised 6 viewings in the form of an "open house" and only 1 person turned up who stayed for 30 seconds, did not ask any questions and had no interest in the property. The agent had no knowledge of the property because he had to ask us if we still had a cellar? I phoned to find out what was going on and was told sorry this has never happened before but they ALL cancelled because of the weather!!!! it was not even raining! Hmmm that old chestnut! Their time keeping and feedback has not been positive, the agent turned up at our property at a different time they arranged with us. We are less than impressed with their overall performance and will not be recommending them to future sellers./&display=popup&link=http://www.allagents.co.uk/review/15234/&redirect_uri=http://www.allagents.co.uk/review/15234/ "Share on your Facebook Wall"){kind=logo}
 so had to take a half day from office and adjusted to theit availaility and time and was waiting at the flat at 10.00 am sharp, after a few minutes when they did not arrive i made a call and enquired. the person Andrew said rudely sorry the time noted on my system is 11.00 am..which is blunt lie...because we were clear it had to be10.00 for reason mentioned above. Well the worst thing was their attitude they said they cannot come and cannot help (even though their office is less than 2 miles away from the place) Most importantly they were RUDE, ARROGANT and practically USELESS...however after reading these reviews I am so glad nothing went ahead, I would have certainly regretted. Thankss/&display=popup&link=http://www.allagents.co.uk/review/12810/&redirect_uri=http://www.allagents.co.uk/review/12810/ "Share on your Facebook Wall"){kind=logo}
/&display=popup&link=http://www.allagents.co.uk/review/12282/&redirect_uri=http://www.allagents.co.uk/review/12282/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=I was looking to rent a 2 bed flat in southampton and then I saw "your-move" with a promising ADVERT on their website. (Beleive me the ADVERT was very deceiving and said that heating was included in the rent. The heating is never turned on and I had to purchase my own and now am paying electric heating bills every month.)
I arranged for a viewing of the flat in an apartment. A woman called HOLLY showed me the flat and because she did not want to lose a customer, dint mention many issues with the flat (e.g. bathroom shower was leaking, boiler needs servicing etc..) and convinced me to take it for £795 a month.
After this they charged me 300£ reference fees and took my details wherein they had spelt my name wrongly inspite of me clearly telling them my name. I realised when I received a wrong name on my council tax bill.
You could imagine the pain I went through in organising the repairs after I moved in and realised the shower and boiler issue.
Also they dint mention that the washing machine was shared with all, in the basement and costs 4 quid for 1 wash and 1 quid to dry. that was extra money off my sleeves.
Whenever I complain they say they would call me back and they never do.
This would go on till my contract ends.
Please AVOID !!/&display=popup&link=http://www.allagents.co.uk/review/14916/&redirect_uri=http://www.allagents.co.uk/review/14916/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=I feel that even 1 star is generous! Dishonest from start. "Overpriced" our property (had to drop by 30k) Had not checked finances of buyer. Rude , put phone down on me. Did not keep in contact, found out by accident that there were problems. AWFUL!!!!/&display=popup&link=http://www.allagents.co.uk/review/11375/&redirect_uri=http://www.allagents.co.uk/review/11375/ "Share on your Facebook Wall"){kind=logo}
 and £114 for check out fees. the worst thing was bath has a large crack from previous tenent and they not even picked it up until new tenent moved in. and Yourmove forced me to return the deposite because they ensure me that everything checked and nonthing was damaged by previous tenent. What the hack! now i have to pay £300 to fix the bath. furthermore, as i live far away from the house, i ask for picture to be taken of the finsihed work for new bath. They ignored my request. After a huge argument with them, they finally sent me a 5kb picture. the resize the picture to hide something. i have enough for this, and i am going to to send the story to watch dog./&display=popup&link=http://www.allagents.co.uk/review/10916/&redirect_uri=http://www.allagents.co.uk/review/10916/ "Share on your Facebook Wall"){kind=logo}
 - so expect to pay both a check-in and a check-out fee which will run into hundreds of pounds.
If you wish to extend your contract (which they will insist upon, and will lie through their teeth that you HAVE to), they will charge you nearly £200 to do so. Oh, and that's every 6 months.
If a property is being advertised through Your Move - don't bother. Find somewhere else to live!/&display=popup&link=http://www.allagents.co.uk/review/10551/&redirect_uri=http://www.allagents.co.uk/review/10551/ "Share on your Facebook Wall"){kind=logo}
 or leave & pay 'checkout of £120./&display=popup&link=http://www.allagents.co.uk/review/10546/&redirect_uri=http://www.allagents.co.uk/review/10546/ "Share on your Facebook Wall"){kind=logo}
. Buyers please avoid.
[[EDIT ORIGINAL END]]
Avoid at all costs. ****** was so rude to me that it bordered on abusive. I don't think I have ever witnessed business begin carried out so unprofessionally: Telling me to ignore my Building Survey and Conveyancing results, trying to pressure me to complete on a house which has extensive structural deficiencies without any hesitation. Thankful to say that I withdrew, and have now found a much nicer house in a much nicer area, which a much nicer agency (if such a thing can be said to exist). Buyers please avoid.
Admin note: Agent's name has been removed/&display=popup&link=http://www.allagents.co.uk/review/9966/&redirect_uri=http://www.allagents.co.uk/review/9966/ "Share on your Facebook Wall"){kind=logo}
 based at 24 Irongate, DERBY, DE1 3DP. He clearly believes in the business model of MacAthony Realty (another well known fine piece of shite).
DON'T TOUCH YOUR MOVE - THE SEWAGE MERCHANTS OF THE UK PROPERTY MARKET.
[[EDIT ORIGINAL END]]
They never return phone calls. They ignore emails. They invoice you for over-inflated service charges for repairs.
Don't touch Your Move./&display=popup&link=http://www.allagents.co.uk/review/9919/&redirect_uri=http://www.allagents.co.uk/review/9919/ "Share on your Facebook Wall"){kind=logo}
, it took over 3 weeks to be fixed and a contractor was sent out twice. The oven didnt work either when we moved in, switched on but no heat was emitted-this took a week to fix. Next to go was the tumble dryer, never really worked even after they fixed it so we gave up on it! In December we returned home at around 12am to find that the door wouldnt open, we spent the night in a hotel for which we were not reimbursed because in the contract there was a number for a 24hour locksmith (we dont carry the contract around with us). A locksmith was sent out and he couldnt get in through the door so he decided to lever the window open. He opened the lock and said he was going to Your move to ask them if he could fit a new lock. After he left we were locked in the flat (thankfully we were on the ground floor so we could jump out in case of an emergency). When he came back he changed the lock and left. I told Your move that the window was now broken as it did not shut properly. Window was never fixed for another 8 months!!!! Landlord got in touch cause she heard we were going to contest our tenancy agreement! We had to renew our contract for 6 months(i was a student couldnt move at the time) our rent was increased and were charged /&display=popup&link=http://www.allagents.co.uk/review/2937/&redirect_uri=http://www.allagents.co.uk/review/2937/ "Share on your Facebook Wall"){kind=logo}
. My offer was accepted by vendor.
As its a bad time for selling, I was more than a little surprised when the very next day rightmove advised me that the vendor had now accepted better offer and asked me if I would like to increase my offer ?... No, I said, but I will leave it on the table but its value will reduce inline with house prices by 1% per month (12% per year which equates to a reduction of /&display=popup&link=http://www.allagents.co.uk/review/2148/&redirect_uri=http://www.allagents.co.uk/review/2148/ "Share on your Facebook Wall"){kind=logo}
. After a viewing, it was usually us who ended up calling them for feedback, and also feedback on following up people etc. We had no courtesy calls in quiet periods. Half the time when we called up they had to look up what was going on, instead of being on the ball and actively knowing the situation. /&display=popup&link=http://www.allagents.co.uk/review/17/&redirect_uri=http://www.allagents.co.uk/review/17/ "Share on your Facebook Wall"){kind=logo}
