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Agent rating: 1.4 out of 5.0 based on 46 ratings. This website contains 43 user reviews of Your Move.

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Agent Information

Your Move

Your Move Estate Agents are a forward thinking Estate agent, putting the customer first, with branches throughout the UK. We also offer mortgages, remortgages,
conveyancing, life insurance.

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This Agent ranked 9260 out of 9267 in the UK

Overall Customer Rating

1.35 out of 5.00

  • 6 recommend
  • 40 disapprove

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Customer Reviews  (Page 0 of 2)

  1. A 5-star review by 'nicola8100' 18/1/2012

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? Yes

    Back in March,April and May of 2010, we made contact with Ms Allgood regarding the purchase of a property that you were currently selling at the time, however at that time we decided not to purchase that particular property but were so impressed by Ms Allgood's professional and friendly manner, that when we did find a property that we wished to purchase we did not hesitate to come back to her to request her services as Mortgage adviser.


    Throughout the whole process of buying our very first home, i personally found it very stressful and scary, and when you have never purchased a house... (read more)

    Was this review helpful? Yes

     

  2. A 1-star review by 'John' 14/11/2011

    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? No

    We have got the impression that the landlord's interests don't matter too much as long as Your Move can get tenants in and start collecting their fees.

    Our last let in particular was an absolute disaster. The tenants' were in low income jobs but we were told that would be OK because there would be a guarantor. No it wasn't OK. The tenants couldn't afford to pay the rent themselves when the winter fuel bills came in and they left after only 11 months. So we had to pay change of tenancy fees all over again. Had we been told that one tenant had CCJs we would definitely have said no. To make... (read more)

    Was this review helpful? Yes

     

  3. 1
    person found
    this helpful.

    A 1-star review by 'Anon' 12/11/2011

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    After being with Your Move Northampton for just one week we already feel that we have wasted our time and effort by having any dealings with this branch and are considering a different agent asap. Today for example we were promised 6 viewings in the form of an "open house" and only 1 person turned up who stayed for 30 seconds, did not ask any questions and had no interest in the property. The agent had no knowledge of the property because he had to ask us if we still had a cellar? I phoned to find out what was going on and was told sorry this has never happened before but they ALL cancelled because of the weather!!!! it was not even raining! Hmmm that old chestnut! Their time keeping and feedback has not been positive, the agent turned up at our property at a different time they arranged with us. We are less than impressed with their overall performance and will not be recommending them to future sellers.

    Was this review helpful? Yes

     

  4. A 1-star review by 'Cutty Sark' 6/11/2011

    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? No

    At our first meeting several worrying issues were brought up by myself and promised. After they had been engaged I found out they had changed. I was told they thought they could do some things but they found out without telling me that agreements had been changed. It has ended up that I am managing when it comes to any problems. The workmen they suggest charge 1 1/2 times over the going rate. I have been lied to and AST has wrong information in it. The only contact has to be via email this means I am tied to my computer. Their charges are very expensive. An inventory was taken and signed before cleaners had come in. Cost over £100.00. Useless. The managing consists of sitting in the office taking the money. Any problems they do not want to know or sort out.

    Was this review helpful? Yes

     

  5. 1
    person found
    this helpful.

    A 1-star review by 'P Walker' 3/11/2011

    Services:
    Lettings (Prospective customer)
    Experience:
    Would you use the agent again? No

    First used the website to try and book a viewing at a house in felpham. There was no phone call to arrange a viewing. So I phoned there office to request a viewing. They told me that I could have a viewing but it would have to be with someone from sales, not lettings. Who didnt know about the letting at all. Went to view the house and wanted to rent. It was agreed that I could rent. Then a few days later before I had even done the references was told that it was to be rented to someone else at a higher price. Throughout the process the lady that I dealt with was incredibly rude, inefficient and unhelpful. Not a pleasant experience and a waste of my time!

    Was this review helpful? Yes

     

  6. 1
    person found
    this helpful.

    A 1-star review by 'Mr & Mrs P' 2/11/2011

    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? No

    As soon as we opened the door to our property we were greeted with a dirty house with stained carpets filth on all the floors, electrical sockets damaged as to expose live electrical terminals, light fittings hanging from kitchen and bathroom ceelings, doors not being able to be opened without a good shuv, to name the worst.
    The estate agent initially helped to get the house partially presentable, but was very slow to get any of the defects rectified, and on rectification, would only alow certain defects to be repaired.
    We have since had more defects which have yet to be rectified.
    Yourmove will not do anything unless they get in contact with the landlord first, they have not backed us up once, they seem to be taking the landlords side with every issue which arrises.

    Was this review helpful? Yes

     

  7. 1
    person found
    this helpful.

    A 1-star review by 'Jean' 26/10/2011

    Services:
    Lettings (Prospective customer)
    Experience:
    Would you use the agent again? No

    Called the office and set up an appointment to view a house the following day at 1:15pm. I arrived at the house at around 1:05pm and waited for the agent to arrive. And I waited and waited.......at 1:30pm, I left since it was clear that the agent was not going to show up. When I got home I noticed that the listing was gone from rightmove so I looked it up directly on your move's website and saw that it now said let agreed. So apparently they managed to tell the agent not to bother showing the house but didn't have the courtesy to call and tell me!! I got to drive 21 miles roundtrip and sit and wait for them. Disgusting behaviour from a useless firm!!! DO NOT USE!!

    Was this review helpful? Yes

     

  8. 1
    person found
    this helpful.

    A 1-star review by 'helen potgieter' 15/10/2011

    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? No

    I would like to warn any proespective landlord away from any dealings with Your move.

    service to my tenants have been useless, We can only apologise being their constatnt excuse, we have new staff now, the solution.

    Their centralised offices in Southampton only know how to charge exorbitant fees and are af no assistance.

    DONT USE THEM!!!!!!!!!

    Was this review helpful? Yes

     

  9. A 1-star review by 'D HOLLIDAY' 2/10/2011

    Services:
    Sales (as a Buyer)
    Experience:
    Would you use the agent again? No

    I put an offer on a house that was excepted so we started proceeding with our mortgage company then 2 days later we were told a higher offer had been excepted. This is called gazumping and YOUR MOVE seem to encourage this. Makes you think what over scams they do and this was the branch manager.

    Was this review helpful? Yes

     

  10. 1
    person found
    this helpful.

    A 1-star review by 'J S' 16/9/2011

    Services:
    Lettings (Prospective customer)
    Experience:
    Would you use the agent again? No

    Hello all, I am this prospective tenant who had arranged a viewing of a property in birmingham and clearly stated the time as 10.00 am (wanted it to be 9.30 am but they don open then) so had to take a half day from office and adjusted to theit availaility and time and was waiting at the flat at 10.00 am sharp, after a few minutes when they did not arrive i made a call and enquired. the person Andrew said rudely sorry the time noted on my system is 11.00 am..which is blunt lie...because we were clear it had to be10.00 for reason mentioned above. Well the worst thing was their attitude they said they cannot come and cannot help (even though their office is less than 2 miles away from the place) Most importantly they were RUDE, ARROGANT and practically USELESS...however after reading these reviews I am so glad nothing went ahead, I would have certainly regretted. Thankss

    Was this review helpful? Yes

     


 
  1. 1
    person found
    this helpful.

    A 1-star review by 'Unsatisfied' 31/8/2011

    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? No

    I have been a tenant with Your Move for 5 years, they have never been very friendly, they have never had anything fixed on the property. The front door has been in a bad state for 5 years and swells so it cannot open, they always promise to get things done but never do. They are so out of touch and are clearly in the wrong profession and should not deal with people as they have no regard for the tenants. I would never recommend them to anyone.

    Was this review helpful? Yes

     

  2. A 5-star review by 'ts' 24/8/2011

    Services:
    Sales (as a Buyer)
    Experience:
    Would you use the agent again? Yes

    outstanding, first class, superb communication, 10,000 times better than the agent i sold through (H)

    Was this review helpful? Yes

     

  3. 1
    person found
    this helpful.

    A 1-star review by 'Cetri' 22/8/2011

    Branch:
    28 London Road
    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? No

    Absolutely disgusted with this agency. Rented a house with them but they did not mention the 'extra' charges which was not little but added up would be hundreds of pounds. Then argued that they have actually mentioned this when we signed the contract. Rubbish.

    Was this review helpful? Yes

     

  4. 1
    person found
    this helpful.

    A 1-star review by 'Helpless' 3/8/2011

    Branch:
    28 London Road
    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? No

    I was looking to rent a 2 bed flat in southampton and then I saw "your-move" with a promising ADVERT on their website. (Beleive me the ADVERT was very deceiving and said that heating was included in the rent. The heating is never turned on and I had to purchase my own and now am paying electric heating bills every month.)

    I arranged for a viewing of the flat in an apartment. A woman called HOLLY showed me the flat and because she did not want to lose a customer, dint mention many issues with the flat (e.g. bathroom shower was leaking, boiler needs servicing etc..) and convinced... (read more)

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  5. A 1-star review by 'Dismayed!' 1/8/2011

    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? No

    I recently bought a property through Your Move in Rothwell, Leeds, West Yorkshire. The vendors actually warned me when we viewed that they thought Your Move were useless. The sale took a long time to go through and although Your Move can't really be blamed for this, their updates were only provided after I repeatedly chased them, and the information that they gave was incredibly minimal. The office seems to be understaffed and the phones are rarely answered the first time you ring. I think they only managed to sell the property because the vendor dropped the price of their property so low that they were practically giving it away. I would certainly never use them when selling a property in the future if this is the way they deal with their purchasers.

    Was this review helpful? Yes

     

  6. A 1-star review by 'sunshine11' 22/7/2011

    Branch:
    3 Arcade Parade Chessington
    Services:
    Sales (as a Buyer)
    Experience:
    Would you use the agent again? No

    I feel that even 1 star is generous! Dishonest from start. "Overpriced" our property (had to drop by 30k) Had not checked finances of buyer. Rude , put phone down on me. Did not keep in contact, found out by accident that there were problems. AWFUL!!!!

    Was this review helpful? Yes

     

  7. 1
    person found
    this helpful.

    A 1-star review by 'Lynn' 4/7/2011

    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? No

    yourmove hide checkout charges to landlord, the never mention it to me when sign up. £200 for general reserve ( i have not got a clue what that\'s for) and £114 for check out fees. the worst thing was bath has a large crack from previous tenent and they not even picked it up until new tenent moved in. and Yourmove forced me to return the deposite because they ensure me that everything checked and nonthing was damaged by previous tenent. What the hack! now i have to pay £300 to fix the bath. furthermore, as i live far away from the house, i ask for picture to be taken of the finsihed work for new bath. They ignored my request. After a huge argument with them, they finally sent me a 5kb picture. the resize the picture to hide something. i have enough for this, and i am going to to send the story to watch dog.

    Was this review helpful? Yes

     

  8. 2
    people found
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    A 1-star review by 'Est77' 14/6/2011

    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? No

    Avoid at all costs. I rented a place with them this year, only to find that they hide fees, inflate them, or intentionally tell you about them at the last minute when there's little you can do about them.

    They charge fees that other letting agents have never heard of, and they are VERY dear.

    They also double charge an incoming and outgoing tenant for the same thing (i.e. inventory) - so expect to pay both a check-in and a check-out fee which will run into hundreds of pounds.

    If you wish to extend your contract (which they will insist upon, and will lie through their teeth that you HAVE to), they will charge you nearly £200 to do so. Oh, and that's every 6 months.

    If a property is being advertised through Your Move - don't bother. Find somewhere else to live!

    Was this review helpful? Yes

     

  9. A 1-star review by 'Budgie' 13/6/2011

    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? No

    All smiles before we signed & paid the money. Afterwards they didn't want to know. Money grabbing & don't care.

    Property poor with lots of issues - they just sidestepped & referred to landlord. However, when renewal time came up, pestered & hassled us to resign (at £120 a pop every 6 months!) or leave & pay 'checkout of £120.

    Was this review helpful? Yes

     

  10. 1
    person found
    this helpful.

    A 1-star review by 'Disappointed' 28/5/2011

    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? No

    All words no action, completely mismanaged property.

    Like others on here recommend you avoid avoid avoid.

    They don't even keep to their own complaints policy.

    Was this review helpful? Yes

     


 
  1. A 1-star review by 'Vicky' 10/5/2011

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    Avoid at all costs. ****** was so rude to me that it bordered on abusive. I don't think I have ever witnessed business begin carried out so unprofessionally: Telling me to ignore my Building Survey and Conveyancing results, trying to pressure me to complete on a house which has extensive structural deficiencies without any hesitation. Thankful to say that I withdrew, and have now found a much nicer house in a much nicer area, which a much nicer agency (if such a thing can be said to exist). Buyers please avoid.

    Admin note: Agent's name has been removed

    Was this review helpful? Yes

     

  2. A 1-star review by 'Bhav' 10/5/2011

    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? Yes

    Specific branch that does the sale - brillant... after sales and service by central office - HORRIBLE.

    All words not action a complete waste of my time even dealing with them. Jump through many hoops with no end result. Stuck on a 12 month managed service.

    Stay clear of managed service.

    Was this review helpful? Yes

     

  3. 1
    person found
    this helpful.

    A 1-star review by 'felstead' 7/5/2011

    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? No

    They never return phone calls. They ignore emails. They invoice you for over-inflated service charges for repairs.

    Don't touch Your Move.

    Was this review helpful? Yes

     

  4. A 1-star review by 'Stephen' 21/2/2011

    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? No

    As a landlord Your Move never return my calls with all excuses under the sun. They didn't notify me when my tenant handed their notice in and they have never gotten back to me reference any of my complaints.

    Was this review helpful? Yes

     

  5. A 4-star review by 'ash2963' 14/2/2011

    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? Yes

    We had a number of agents value our property, Barry at Your Move promised me honesty and high ethical values, the office has delivered 100%. Everything he said, they did, even honest feedback, some of which was not positive, but they told us straight and we liked it. He said the office had been through some changes and for the better I suspect!!! Due to move in 10 days, would recommend to all.

    Was this review helpful? Yes

     

  6. A 1-star review by 'DBT' 26/1/2011

    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? No

    I used YourMove in Ilkeston, Derbyshire. We were already with another vendor when the Sales Man visited our house. He told me he had 2 people ready to buy our Property and would match their fee on the basis they would sell for a lower fixed amount. When I got my contract it had their fixed amount and a copy of the Sales details for our house. When I eventually found a buyer the store manager told me she was not interested what we had agreed verbally, and that she wanted the full amount, despite that not being what we had agreed.

    I complained to their Complaints department against this... (read more)

    Was this review helpful? Yes

     

  7. A 1-star review by 'cej' 10/11/2010

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    They were a disgrace - and even admitted to it!!!! They're treatment was awful, we were cash buyers for a property over 300k and they admit they messed up! And it was on more than one occasion and more than one property! They did not get back to us via phone, only when we went in and they could not avoid it disgusted and when they told us they would understand if we never used them again I was even more apalled! If you mess up big style you try to fix it! Avoid these at all costs - no house is worth the stress of dealing with these people!

    Was this review helpful? Yes

     

  8. A 1-star review by 'angela' 14/10/2010

    Branch:
    69 High Street
    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No





    User 'angela' rated Your Move but did not write a review.

  9. 1
    person found
    this helpful.

    A 1-star review by 'C Artists Outer' 13/10/2010

    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? No

    Have been renting for 20 years & have never come across such rude & incompetent staff. Basically you have to play their game or be victimised. Luckily our actual landlord is decent & sticks up for us.

    Also just found our that YM charge

    Was this review helpful? Yes

     

  10. 1
    person found
    this helpful.

    A 1-star review by 'Mary' 24/9/2010

    Services:
    Lettings (Prospective customer)
    Experience:
    Would you use the agent again? No

    After viewing a place and making an offer, I was told to wait to hear from the landlord because of Your Move's restrictive reference policy. After never hearing anything, even after contacting the agent numerous times, I was then told by a third party that a different tenant's offer had been accepted and that I was screwed. I wouldn't have even known this if I hadn't tried calling. I was constantly being left in the dark, and in the end completely ignored in what was certainly a cowardly fashion. Horrible to do business with.

    Was this review helpful? Yes

     


 
  1. 1
    person found
    this helpful.

    A 1-star review by 'woodsta888' 9/9/2010

    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? No

    Terrible, rude, incompetent. Spent entire tenancy on the phone for things they say they'll fix and was assured so before moving in. CHarges are astronimical for doing nothing. Don't actually speak to LL's so they can take money from T and LL and LL thinks nothing is wrong. GF was threatened with consequences. Staff are unqualified to clean toilets let alone anything else. Kept some of the deposit very unfairly. They'll wear you down. My advice is to never use an agent as a T or a LL. Agents make the letting business a misery.

    Was this review helpful? Yes

     

  2. 1
    person found
    this helpful.

    A 1-star review by 'Cheese Off' 4/9/2010

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    I used Yourmove as had prev bought a property from them and found the service ok, I advertised my property forsale with them in January 2010 and I was talked into purchasing a HIPs pack and advise the bill for this would be settled upon the sale of my property. Unfortunately due to their lack of service my property has had hardly any viewings and after being the market since January I decided I would try letting it out instead which they assured me they could do and would sort out straight away. I found out after a visit to my property that they had not even put a to let board outside the property to which I complained and was met with the same lukewarm service I have received from the start. I have now listed my property with another agent fingers crossed I will have better luck this time. Dont use Yourmove the service is very poor.

    Was this review helpful? Yes

     

  3. A 1-star review by 'Very Angry' 16/7/2010

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    When looking for someone to market my flat in late February this year, I decided that Your Move would be a good bet. In addition to this, I also took up the option of the HIP pack, with payment to be deferred until the property sold.

    During the last 4 months I have had a total of two viewings. The first resulted in Your Move losing the keys, the second resulted in my property being left for 2 days with the door not only unlocked, but left ajar!

    After the latest episode, I decided to withdraw the property from Your Move and changed to an alternative agent who has proved to be... (read more)

    Was this review helpful? Yes

     

  4. A 1-star review by 'cheesed off' 15/7/2010

    Branch:
    497/499 London Road North Cheam
    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? No





    User 'cheesed off' rated Your Move but did not write a review.

  5. A 1-star review by 'nohome' 11/6/2010

    Branch:
    69 High Street
    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No





    User 'nohome' rated Your Move but did not write a review.

  6. 1
    person found
    this helpful.

    A 1-star review by 'The5683' 1/5/2010

    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? Yes

    Avoid the Your Move Willersly branch at all costs unles you have a thing for being ignored.

    Rented a beautiful looking 4 bed property in SW16. Turns out this property had been cosmetically reconstructed to conceal the fact that it had been subsiding for 15 years and was on Homes From Hell.

    Wouldn't have minded the million and one little problems apart from the main ones being a roof that leaked through 2 floors in various places, various showers and taps that leaked through floors, and an inadequate boiler system.

    Verbal, written and emailed requests to sort everything out have all... (read more)

    Was this review helpful? Yes

     

  7. A 1-star review by 'Studrev' 4/12/2009

    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? No

    One of Your Move's published values; '

    Was this review helpful? Yes

     

  8. 1
    person found
    this helpful.

    A 1-star review by 'Procrastinator' 21/11/2009

    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? No

    Sutton Branch were awful. E.g.

    They lost their set of keys, then when they wanted to show tenants round, they asked us to get a new set cut. I took them in expecting them to pay me back, only to be told they don't keep petty cash on site.

    When it came to moving out they sent an inventory person round - We had spent 3 full days cleaning the place , it really was spotless. After 3 years we were leaving it in a better state than the mess we moved in to yet at first they still tried to argue I was going to loose some deposit for a lost lampshade, a stain on a duvet we never used and some general dirt. They only gave in after I showed them all the photos I had taken.

    Very Very Bad - Will never use them again.

    Was this review helpful? Yes

     

  9. A 1-star review by 'hadenough' 10/11/2009

    Services:
    Sales (as a Buyer)
    Experience:
    Would you use the agent again? No

    As a cash buyer of an investment property, I was clear at the time I made the offer time in completing had to be two weeks max. I am now in the forth week, and have had to contact the seller myself who had purchased the Your Move conveyance package and was gob smacked, to find out, the solicitor had taken a holiday and no one was dealing with the sale. We have since found out Your Move sent all the paperwork to wrong solicitor and wrong seller. Give the Hastings branch a wide birth, unless you want to thier work for tham.

    Was this review helpful? Yes

     

  10. A 1-star review by 'mandi' 12/9/2009

    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? No

    We used Doncaster branch, never again. On the market with them for 11mths. Put on just before all the trouble started with the banks mar/apr 2008 and had nothing but canx bookings, no shows, weeks going by and no contact. The final straw was on a saturday I had booked to work overtime at work and they called me and asked for someone to come and view, I cancelled my overtime and waited in till 1 o'clock. I called after 30mins and no-one had showed up to be told the people were sat in the your move office with their mortage advisor...... That day I wrote my canx letter and we moved agencies. This is just a taste for people thinking of doing any business with your move - you've been warned.

    Was this review helpful? Yes

     


 
  1. A 1-star review by 'Becky' 10/9/2009

    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? No

    If you want a smooth tenancy and no problems then i recommend you stay very far from Your move. My boyfriend and I rented a flat through Your move in Feb 2008 for a year, when we first moved in the flat wasnt very clean, oven was filthy, curry stains on the skirting of the kitchen etc etc. The radiotor in the living room did not work (we had a 1 bed flat therefore half our flat wasnt heated), it took over 3 weeks to be fixed and a contractor was sent out twice. The oven didnt work either when we moved in, switched on but no heat was emitted-this took a week to fix. Next to go was the tumble... (read more)

    Was this review helpful? Yes

     

  2. A 1-star review by 'amidar' 6/4/2009

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    I made an offer on a property that had been on the market for over 6 moths and no bids. I offered asking price (200k.. >75%cash and less than 25% loan). My offer was accepted by vendor.
    As its a bad time for selling, I was more than a little surprised when the very next day rightmove advised me that the vendor had now accepted better offer and asked me if I would like to increase my offer ?... No, I said, but I will leave it on the table but its value will reduce inline with house prices by 1% per month (12% per year which equates to a reduction of

    Was this review helpful? Yes

     

  3. A 1-star review by 'jfdi' 29/9/2008

    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? No

    Advertised the house incorrectly every time, suddenly stopped advertising for no reason. lack of contact, always being chased up from seller, rarely answers the phone, usually answer machine.

    Was this review helpful? Yes

     

  4. A 1-star review by 'jaynewithay' 5/12/2007

    Branch:
    69 High Street
    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? No

    Your Move's administration procedures are horrendous. We were constantly chasing them with no response. We had to buy a few things on move in which we were promised refunds for which we never received. After 1 month, 2 complaint letters, 2 emails and countless phonecalls we have still have no response to our complaints and are still in the dark as to whether our landlord is going to continue renting the property to us with only 1 month of our tenancy left.

    Was this review helpful? Yes

     

  5. A 4-star review by 'jimmy' 5/7/2007

    Branch:
    33 London Street
    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? Yes

    I tried a few agents and found the usuall, false promise loads of buyers, etc. I found that they were all liars, so I tried Park Gate Your Move, and was good. They gave me a call each week with progress and found a buyer in about 4 weeks and when it came to exchange and a few problems cropped up they worked hard, their manager Roy was helpfull and worked hard.

    Was this review helpful? Yes

     

  6. A 3-star review by 'LondonUK' 5/10/2006

    Branch:
    69 High Street
    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? No

    Out of the few viewings Your Move arranged for us, probably about 1 third didnt show up (either due to fake bookings to make us think they were doing something, or cancellations, then no notice given to us because they dont have an answerphone). After a viewing, it was usually us who ended up calling them for feedback, and also feedback on following up people etc. We had no courtesy calls in quiet periods. Half the time when we called up they had to look up what was going on, instead of being on the ball and actively knowing the situation.

    Was this review helpful? Yes

     

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Agent Details for Your Move


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Review Statistics for Your Move


Review Summary
 
Total Reviews:
43
Total Ratings:
46
First Review :
05/10/2006
Latest Review:
18/01/2012

 

Overall Review Performance
 
Recommend :
6
Disapprove :
40

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:1 Recommend:1 Recommend:2 Recommend:1
Disapprove:7 Disapprove:12 Disapprove:6 Disapprove:3

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:0 Recommend:1
Disapprove:0 Disapprove:0 Disapprove:4 Disapprove:8

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:0 Disapprove:0 Disapprove:0

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