Your Move

Overall Customer Rating

Bad (2.00)
4 disapprove
1 recommend
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Customer Reviews

Reviewed by amidar on 6th April 2009

Services: Sales (Prospective customer)
Property: Residential
Experience: Would you use the agent again?  No
IP address: S9U.SLZ.SDU.UZT

Terrible

I made an offer on a property that had been on the market for over 6 moths and no bids. I offered asking price (200k.. >75%cash and less than 25% loan). My offer was accepted by vendor.
As its a bad time for selling, I was more than a little surprised when the very next day rightmove advised me that the vendor had now accepted better offer and asked me if I would like to increase my offer ?... No, I said, but I will leave it on the table but its value will reduce inline with house prices by 1% per month (12% per year which equates to a reduction of £500 per week).. Instead of saying "ok, whatever" they started to argue that my reduction would be too large and that it wasnt fair..... I advised them that my calculations are correct and that since the vendor had reneiged then I was free to adjust my offer as i saw fit and that if they didnt like it then the vendor should take the other offer....I can definately smell the preverbial rat.

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Reviewed by jfdi on 29th September 2008

Services: Sales (as a Vendor)
Property: Residential
Experience: Would you use the agent again?  No
IP address: 9QJ.JRE.JQF.9BF

Terrible

Advertised the house incorrectly every time, suddenly stopped advertising for no reason. lack of contact, always being chased up from seller, rarely answers the phone, usually answer machine.

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Reviewed by jaynewithay on 5th December 2007

Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?  No
IP address: 90E.45S.BRM.0E9

Terrible

Your Move's administration procedures are horrendous. We were constantly chasing them with no response. We had to buy a few things on move in which we were promised refunds for which we never received. After 1 month, 2 complaint letters, 2 emails and countless phonecalls we have still have no response to our complaints and are still in the dark as to whether our landlord is going to continue renting the property to us with only 1 month of our tenancy left.

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Reviewed by jimmy on 5th July 2007

Services: Sales (as a Vendor)
Property: Residential
Experience: Would you use the agent again?  Yes
IP address: 9BC.CEH.5NB.85H

Good

I tried a few agents and found the usuall, false promise loads of buyers, etc. I found that they were all liars, so I tried Park Gate Your Move, and was good. They gave me a call each week with progress and found a buyer in about 4 weeks and when it came to exchange and a few problems cropped up they worked hard, their manager Roy was helpfull and worked hard.

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Reviewed by LondonUK on 5th October 2006

Services: Sales (as a Vendor)
Property: Residential
Experience: Would you use the agent again?  No
IP address: ND4.PD4.IUB.4HD

Average

Out of the few viewings Your Move arranged for us, probably about 1 third didnt show up (either due to fake bookings to make us think they were doing something, or cancellations, then no notice given to us because they dont have an answerphone). After a viewing, it was usually us who ended up calling them for feedback, and also feedback on following up people etc. We had no courtesy calls in quiet periods. Half the time when we called up they had to look up what was going on, instead of being on the ball and actively knowing the situation.

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Estate Agent Information

Your Move

Your Move Estate Agents are a forward thinking Estate agent, putting the customer first, with branches throughout the UK. We also offer mortgages, remortgages, conveyancing, life insurance.

Offices / Branches

Services

  • Sales
  • Lettings
  • Cenveyancing

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