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Your Move

Overall Customer Rating

Average (2.67)
2 disapprove
1 recommend

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Customer Reviews

Reviewed by jaynewithay on 5th December 2007

Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?  No

Terrible

Your Move's administration procedures are horrendous. We were constantly chasing them with no response. We had to buy a few things on move in which we were promised refunds for which we never received. After 1 month, 2 complaint letters, 2 emails and countless phonecalls we have still have no response to our complaints and are still in the dark as to whether our landlord is going to continue renting the property to us with only 1 month of our tenancy left.

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Reviewed by jimmy on 5th July 2007

Services: Sales (as a Vendor)
Property: Residential
Experience: Would you use the agent again?  Yes

Good

I tried a few agents and found the usuall, false promise loads of buyers, etc. I found that they were all liars, so I tried Park Gate Your Move, and was good. They gave me a call each week with progress and found a buyer in about 4 weeks and when it came to exchange and a few problems cropped up they worked hard, their manager Roy was helpfull and worked hard.

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Reviewed by LondonUK on 5th October 2006

Services: Sales (as a Vendor)
Property: Residential
Experience: Would you use the agent again?  No

Average

Out of the few viewings Your Move arranged for us, probably about 1 third didn’t show up (either due to fake bookings to make us think they were doing something, or cancellations, then no notice given to us because they don’t have an answerphone). After a viewing, it was usually us who ended up calling them for feedback, and also feedback on following up people etc. We had no courtesy calls in quiet periods. Half the time when we called up they had to look up what was going on, instead of being on the ball and actively knowing the situation.

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