Your Move
based on 58 ratings. This website contains 55 user reviews of Your Move.
Agent Information
Your Move
Your Move Estate Agents are a forward thinking Estate agent, putting the customer first, with branches throughout the UK. We also offer mortgages, remortgages,
conveyancing, life insurance.
Offices / Branches
- Bromley - 282 High Street, Greater London
- Cambridge - 16a High Street, Newmarket,
- Canterbury - Unit 5a, Cliftonville,
- Croydon - 194 Lower Addiscombe Road, Greater London
- Dartford - 1 Elm Parade, Bexley,
- Enfield - 4-6 Station Road, Barnet,
- Exeter - 108 High Street, Sidmouth,
- Guildford - 34 High Street, Petersfield,
- Hemel Hempstead - 8 Kingsbury Square, Aylesbury,
- Kingston Upon Thames - 69 High Street, Walton-on-Thames,
- Kingston Upon Thames - 167 Ruxley Lane West Ewell, Epsom,
- Kingston Upon Thames - 3 Arcade Parade Chessington, Kingston upon Thames,
- Kingston Upon Thames - 62 The Broadway Tolworth, Kingston upon Thames,
- London - 163 New Cross Road New Cross, Lewisham,
- London - 11 Upper Tooting Road Tooting, Wandsworth,
- London - 189 East India Dock Road Docklands, Tower Hamlets,
- London - 40B Sydenham Road Sydenham, Lewisham,
- London - 4 Hollybush Terrace Westow Street Upper Norwood, Croydon,
- London - 232 Hoe Street, Walthamstow,
- London - 39 Camberwell Church Street, Southwark,
- London - 249 Old Brompton Road, Kensington and Chelsea,
- Milton Keynes - 571 Midsummer Boulevard, Buckinghamshire
- Milton Keynes - 175 Queensway, Buckinghamshire
- New Malden - 75 High Street, Surrey
- Nottingham - 64 Main Street, Kimberley,
- Nottingham - 158a Bramcote Lane, Woburn Sands,
- Nottingham - 103b High Road, Beeston,
- Portsmouth - 154 London Road, Hampshire
- Portsmouth - 9-11 West Street, Fareham,
- Portsmouth - 79 London Road, Waterlooville,
- Portsmouth - 25 High Street, Gosport,
- Portsmouth - 21 Marmion Road Southsea, Hampshire
- Portsmouth - 5 West Street, Havant,
- Preston - 311 Garstang Road, Lancashire
- Reading - 6 Broad St, Wokingham,
- Redhill - 74 Church Walk, Burgess Hill,
- Redhill - 63 The Broadway, Haywards Heath,
- Redhill - 3 Kingsland Court Three Bridges Road, Crawley,
- Redhill - 4 High Street, Horley,
- Romford - 35 High Road, Barking and Dagenham,
- Salisbury - 33 London Street, Andover,
- Slough - 2 Willow Parade, Berkshire
- Southampton - 15-17 Middle Road Park Gate, Hampshire
- Southampton - Talbot House 83 High Street, Winchester,
- Southampton - 13A The Hundred, Romsey,
- Southampton - 8 The Colonade Bridge Road Woolston, Hampshire
- Southampton - 5 South Parade Salisbury Road, Totton and Eling,
- Southampton - 4 West End Road Bitterne, Hampshire
- Southampton - The House On The Quay, Lymington,
- Southampton - 28 London Road, Hampshire
- Southampton - 100 Winchester Road Chandlers Ford, Eastleigh,
- Stoke on Trent - 3-4 The Malthouse, Stafford,
- Sutton - 2-3 Regent Parade Brighton Road, Greater London
- Sutton - 497/499 London Road North Cheam, Greater London
- Tonbridge - 50 High Street, New Romney,
- Twickenham - 22 High Street, Hounslow,
- Twickenham - High Street Whitton Twickenham, Richmond upon Thames,
- View All Branches
- Update Agent details
Your Move has not joined our 'transparent agent' scheme yet.
"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Your Move, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 1 of 2)
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by 'James (Portland Street)' 10/5/2012
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Selling through Your Move was a breeze, the girls were incredibley friendly and helpful. Would recommend as dealing with other companies I realised this is not always the case, hence the review! Thanks again girls. James (Portland St)
Was this review helpful? Yes
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2
people found
this helpful.
by 'Worthing Visitor' 28/4/2012
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
We arrived at the house for a viewing in good time; agent didn't turn up. Phoned agent to ask where they were and was told that the property had already been let, and that they had tried to get hold of us. Not sure what method they used if any, but it certainly wasn't via the telephone.
Too bad I didn't check this site before wasting time and petrol.
Short review: Liars. Avoid.
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5
people found
this helpful.
by 'george86' 27/4/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We moved into rented accommodation through your move a year ago , the first sign that this was not the most professionally run organisation was being asked to nip to the cash point in order to pay a holding deposit during our viewing, while the estate agent went outside to tell the next set of viewers waiting in the car park to go home !
After the first 6 months we had our inspection at which point we raised a few concerns we had with the property and were told the following :
Ref damage to the kitchen light fitting - its been like it for a while it must be safe
The kitchen cupboard... (read more)Was this review helpful? Yes
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3
people found
this helpful.
by 'Anouyed_student' 26/4/2012
- Branch:
- Unit 5a
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Your Move (or Crap Move as they are referred to by my house mates) have over the year we have had to deal with them proved useless, firstly their communications have been poor, failing to send information or only sending incomplete information. They get aggressive over the phone when you don't respond immediately. The staff are often rude or difficult. When we renewed our tenancy (the house and landlady are both good your move are the problem) two of my house mate were billed twice for the renewal fee, whilst we have all had problems with them processing payments made over the phone. Lastly they signed us up with Spark energy for our Gas and Electric, who are terrible, but they also had a new gas meter installed before we moved in and then did not inform spark so we are now having to deal with that.
The only way to deal with this company is to go over their heads directly to the property owner if you can.
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3
people found
this helpful.
by 'Julie' 7/4/2012
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I called the agent at 12 noon and made an appointment to view the property on the same day at 3pm. After making the appointment, I discussed with my partner, and agreed we needed to move the appointment by an hour. I tried to call back constantly, but got no answer on the phone, and there was no voicemail service.
I decided we would have to honour the agreed appointment since we could not contact Jackie. We drove for half an hour before we arrived at the house at 3pm and the estate agent had not turned up, and she did not turn up.
At 5.30 pm I received a call from Jackie, who called to see whether she had made a viewing appointment with me, as she had forgotten to write it down. I advised her that the appointment had already passed, as it was supposed to be 3pm today.
I will avoid viewing any further properties which are being sold through Your Move. I do not appreciate being messed around, driving far out of my way to be let down.
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3
people found
this helpful.
by 'SC' 4/4/2012
- Branch:
- 5 South Parade Salisbury Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Sadie Poore
- Experience:
- Would you use the agent again? No
The woman (Totton branch) who dealt with our tenancy and signing of the contract was pushy and always rushing us. She gave us false information, took our money, gave us the keys and practically shoved us out the door. We signed a 12 months contract and on moving day we noticed the property had not been cleaned, someone elses belongings were still there and after 6 weeks the property started to show signs of problems. Your Move did not respond to any complaints and most major issues had to be dealt with at our own expense despite the contract stating it was Your Move/landlord that had to do any major repairs (leaks, replacement of white goods etc) at our own expence. We recieved no refunds and in the end we had to seek legal advice as we were being made to live in these horrific conditions (known to them). We had ruined furniture and furnishings, clothes and other belongings. I would never ever use Your Move again and I hope nobody else does as the way they treated us was disgusting and made our first home a miseray and made us ill.
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2
people found
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by 'Disgruntled customer!!!!' 28/3/2012
- Branch:
- 282 High Street
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
The female who took my call on Saturday the 24th March at the Bromley branch of Your Move deserves a special mention for fooling the company into giving her a job. The woman had no customer service skills, was rude and felt the need to slam the phone down on me. If you can't do your job then don't work in a customer service environment!!!!!!!!!!!!!
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3
people found
this helpful.
by 'carl wileman' 20/3/2012
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Your move is by far the most poorly organized and expensive load of rubbish i have ever paid for, whats even worse they do not disclose there over priced fees.
I have been dodged and missled by there organization. We had a tennant in the property last year who left with rent areas, we were informed by a neighbour that the tennant had vacated the premises, luckily we were able to secure the property,.
The ex tenneant had handed the keys back weeks before Your move got in touch to tell us this had happened.
Dispite numerous phone calls to there head office accounts department and the... (read more)
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3
people found
this helpful.
by 'MDE' 17/3/2012
- Branch:
- 4 West End Road Bitterne
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
I put my flat up for sale recently and decided to use 3 agents on a multi agency basis with an agreement that the agent that sold the flat would charge a fee and the others would not receive anything. To my regret I chose Your Move as one of the agents, the service was horrendous from day one, firstly their fee for selling was higher than the other agents but Your Move convinced me that they could justify their higher fees because their service was so superior to other agents they could justify it, what a load of rubbish! They were incompetent from start to finish, it took them 3 visits just... (read more)
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1
person found
this helpful.
by 'Lora' 7/3/2012
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
The whole experience took so long both although i was chain free and so were the sellers! It took 3 months due to missing paperwork and miscommunication. Every time we thought the sellers finally got everything sorted something new would pop up, it was like never ending nightmare. In the end the rushed everything to exchange i had dozens of phone calls every day cause the sellers wanted to exchange but still paperwork was missing clause on the deeds had to be changed and they expected me to pay when it wasn't my house yet and my solicitor was just making sure i was buying something i could... (read more)
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2
people found
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by 'dani' 1/3/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Aftrer only a short while it turned out that our flat had a badly fitted window in the sleeping room and because of that there was a problem with dampness. Also, we soon noticed that the floorboards in the whole building are creaking badly. Both landlord AND property agency in Surbiton were notified of the mold issue but rather than getting the problem fixed they just filled their pockets with our money and left us cleaning the mold up ourselves constantly. The only thing we got was a dehumidifier which would allegedly help..... it only increased our electricity bill by a big margin.... the property agency did not do a damn thing about any problem that we reported.
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2
people found
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by 'peed off' 24/1/2012
- Branch:
- 39 Camberwell Church Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
moved into property sept 2008 noticed straight away there was woodworm leaving massive holes in the floor, the oven didn't work either. Our weight was supported by the crap carpet. After 3 years of complaining the floor got replaced in late summer 2011 which took 2 days and we had to still live here.. 3 weeks later we get a carpet without underlay. 2 months after the carpet fitter had fit the carpets he was back at my house telling me he still hadn't been paid for fitting the carpets! Took 3 years to replace a faulty oven n it wasnt till i asked the gas man to condemn the damn thing did anything get done. Gas fire has been dondemned since summer 2010 and were still waiting for a replacement. Now we havent any underlay we feel the cold alot more and its a waste to use central heating because it doesn't heat the house like it used to with proper underlay. After numerous calls to Southampton and promises of a new fire i'm still waiting! What a f@£$%ing joke this company are!
Do not use these set of w$%$@ers!!Was this review helpful? Yes
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by 'nicola8100' 18/1/2012
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Back in March,April and May of 2010, we made contact with Ms Allgood regarding the purchase of a property that you were currently selling at the time, however at that time we decided not to purchase that particular property but were so impressed by Ms Allgood's professional and friendly manner, that when we did find a property that we wished to purchase we did not hesitate to come back to her to request her services as Mortgage adviser.
Throughout the whole process of buying our very first home, i personally found it very stressful and scary, and when you have never purchased a house... (read more)Was this review helpful? Yes
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7
people found
this helpful.
by 'John' 14/11/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
We have got the impression that the landlord's interests don't matter too much as long as Your Move can get tenants in and start collecting their fees.
Our last let in particular was an absolute disaster. The tenants' were in low income jobs but we were told that would be OK because there would be a guarantor. No it wasn't OK. The tenants couldn't afford to pay the rent themselves when the winter fuel bills came in and they left after only 11 months. So we had to pay change of tenancy fees all over again. Had we been told that one tenant had CCJs we would definitely have said no. To make... (read more)
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2
people found
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by 'Anon' 12/11/2011
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
After being with Your Move Northampton for just one week we already feel that we have wasted our time and effort by having any dealings with this branch and are considering a different agent asap. Today for example we were promised 6 viewings in the form of an "open house" and only 1 person turned up who stayed for 30 seconds, did not ask any questions and had no interest in the property. The agent had no knowledge of the property because he had to ask us if we still had a cellar? I phoned to find out what was going on and was told sorry this has never happened before but they ALL cancelled because of the weather!!!! it was not even raining! Hmmm that old chestnut! Their time keeping and feedback has not been positive, the agent turned up at our property at a different time they arranged with us. We are less than impressed with their overall performance and will not be recommending them to future sellers.
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2
people found
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by 'Cutty Sark' 6/11/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
At our first meeting several worrying issues were brought up by myself and promised. After they had been engaged I found out they had changed. I was told they thought they could do some things but they found out without telling me that agreements had been changed. It has ended up that I am managing when it comes to any problems. The workmen they suggest charge 1 1/2 times over the going rate. I have been lied to and AST has wrong information in it. The only contact has to be via email this means I am tied to my computer. Their charges are very expensive. An inventory was taken and signed before cleaners had come in. Cost over £100.00. Useless. The managing consists of sitting in the office taking the money. Any problems they do not want to know or sort out.
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4
people found
this helpful.
by 'P Walker' 3/11/2011
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
First used the website to try and book a viewing at a house in felpham. There was no phone call to arrange a viewing. So I phoned there office to request a viewing. They told me that I could have a viewing but it would have to be with someone from sales, not lettings. Who didnt know about the letting at all. Went to view the house and wanted to rent. It was agreed that I could rent. Then a few days later before I had even done the references was told that it was to be rented to someone else at a higher price. Throughout the process the lady that I dealt with was incredibly rude, inefficient and unhelpful. Not a pleasant experience and a waste of my time!
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3
people found
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by 'Mr & Mrs P' 2/11/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
As soon as we opened the door to our property we were greeted with a dirty house with stained carpets filth on all the floors, electrical sockets damaged as to expose live electrical terminals, light fittings hanging from kitchen and bathroom ceelings, doors not being able to be opened without a good shuv, to name the worst.
The estate agent initially helped to get the house partially presentable, but was very slow to get any of the defects rectified, and on rectification, would only alow certain defects to be repaired.
We have since had more defects which have yet to be rectified.
Yourmove will not do anything unless they get in contact with the landlord first, they have not backed us up once, they seem to be taking the landlords side with every issue which arrises.Was this review helpful? Yes
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6
people found
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by 'Jean' 26/10/2011
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Called the office and set up an appointment to view a house the following day at 1:15pm. I arrived at the house at around 1:05pm and waited for the agent to arrive. And I waited and waited.......at 1:30pm, I left since it was clear that the agent was not going to show up. When I got home I noticed that the listing was gone from rightmove so I looked it up directly on your move's website and saw that it now said let agreed. So apparently they managed to tell the agent not to bother showing the house but didn't have the courtesy to call and tell me!! I got to drive 21 miles roundtrip and sit and wait for them. Disgusting behaviour from a useless firm!!! DO NOT USE!!
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4
people found
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by 'helen potgieter' 15/10/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I would like to warn any proespective landlord away from any dealings with Your move.
service to my tenants have been useless, We can only apologise being their constatnt excuse, we have new staff now, the solution.
Their centralised offices in Southampton only know how to charge exorbitant fees and are af no assistance.
DONT USE THEM!!!!!!!!!
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2
people found
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by 'D HOLLIDAY' 2/10/2011
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
I put an offer on a house that was excepted so we started proceeding with our mortgage company then 2 days later we were told a higher offer had been excepted. This is called gazumping and YOUR MOVE seem to encourage this. Makes you think what over scams they do and this was the branch manager.
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5
people found
this helpful.
by 'J S' 16/9/2011
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Hello all, I am this prospective tenant who had arranged a viewing of a property in birmingham and clearly stated the time as 10.00 am (wanted it to be 9.30 am but they don open then) so had to take a half day from office and adjusted to theit availaility and time and was waiting at the flat at 10.00 am sharp, after a few minutes when they did not arrive i made a call and enquired. the person Andrew said rudely sorry the time noted on my system is 11.00 am..which is blunt lie...because we were clear it had to be10.00 for reason mentioned above. Well the worst thing was their attitude they said they cannot come and cannot help (even though their office is less than 2 miles away from the place) Most importantly they were RUDE, ARROGANT and practically USELESS...however after reading these reviews I am so glad nothing went ahead, I would have certainly regretted. Thankss
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3
people found
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by 'Unsatisfied' 31/8/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have been a tenant with Your Move for 5 years, they have never been very friendly, they have never had anything fixed on the property. The front door has been in a bad state for 5 years and swells so it cannot open, they always promise to get things done but never do. They are so out of touch and are clearly in the wrong profession and should not deal with people as they have no regard for the tenants. I would never recommend them to anyone.
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1
person found
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by 'ts' 24/8/2011
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
outstanding, first class, superb communication, 10,000 times better than the agent i sold through (H)
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4
people found
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by 'Cetri' 22/8/2011
- Branch:
- 28 London Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutely disgusted with this agency. Rented a house with them but they did not mention the 'extra' charges which was not little but added up would be hundreds of pounds. Then argued that they have actually mentioned this when we signed the contract. Rubbish.
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3
people found
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by 'Helpless' 3/8/2011
- Branch:
- 28 London Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I was looking to rent a 2 bed flat in southampton and then I saw "your-move" with a promising ADVERT on their website. (Beleive me the ADVERT was very deceiving and said that heating was included in the rent. The heating is never turned on and I had to purchase my own and now am paying electric heating bills every month.)
I arranged for a viewing of the flat in an apartment. A woman called HOLLY showed me the flat and because she did not want to lose a customer, dint mention many issues with the flat (e.g. bathroom shower was leaking, boiler needs servicing etc..) and convinced... (read more)
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by 'Dismayed!' 1/8/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
I recently bought a property through Your Move in Rothwell, Leeds, West Yorkshire. The vendors actually warned me when we viewed that they thought Your Move were useless. The sale took a long time to go through and although Your Move can't really be blamed for this, their updates were only provided after I repeatedly chased them, and the information that they gave was incredibly minimal. The office seems to be understaffed and the phones are rarely answered the first time you ring. I think they only managed to sell the property because the vendor dropped the price of their property so low that they were practically giving it away. I would certainly never use them when selling a property in the future if this is the way they deal with their purchasers.
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by 'sunshine11' 22/7/2011
- Branch:
- 3 Arcade Parade Chessington
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
I feel that even 1 star is generous! Dishonest from start. "Overpriced" our property (had to drop by 30k) Had not checked finances of buyer. Rude , put phone down on me. Did not keep in contact, found out by accident that there were problems. AWFUL!!!!
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2
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by 'Lynn' 4/7/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
yourmove hide checkout charges to landlord, the never mention it to me when sign up. £200 for general reserve ( i have not got a clue what that\'s for) and £114 for check out fees. the worst thing was bath has a large crack from previous tenent and they not even picked it up until new tenent moved in. and Yourmove forced me to return the deposite because they ensure me that everything checked and nonthing was damaged by previous tenent. What the hack! now i have to pay £300 to fix the bath. furthermore, as i live far away from the house, i ask for picture to be taken of the finsihed work for new bath. They ignored my request. After a huge argument with them, they finally sent me a 5kb picture. the resize the picture to hide something. i have enough for this, and i am going to to send the story to watch dog.
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3
people found
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by 'Est77' 14/6/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Avoid at all costs. I rented a place with them this year, only to find that they hide fees, inflate them, or intentionally tell you about them at the last minute when there's little you can do about them.
They charge fees that other letting agents have never heard of, and they are VERY dear.
They also double charge an incoming and outgoing tenant for the same thing (i.e. inventory) - so expect to pay both a check-in and a check-out fee which will run into hundreds of pounds.
If you wish to extend your contract (which they will insist upon, and will lie through their teeth that you HAVE to), they will charge you nearly £200 to do so. Oh, and that's every 6 months.
If a property is being advertised through Your Move - don't bother. Find somewhere else to live!
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/&display=popup&link=http://www.allagents.co.uk/review/24525/&redirect_uri=http://www.allagents.co.uk/review/24525/ "Share on your Facebook Wall"){kind=logo}
We immediately started looking for an alternative property to rent and soon realised that your move dominated most of the rentals in the area and were deliberately avoiding our calls and emails requesting to view (I assume to keep up in the property as long as possible until it sold) .
We eventually found somewhere else to rent through a different agent, as soon as we notified your move we would not be renewing our tenancy the property was also put on their rental website. We have spent the last few weeks being bombarded with phone calls from both the sales and rental dept booking / changing / moving viewings, left right and centre and then turning up when they aren\'t supposed to claiming "i thought you wouldn\'t mind"
Whats more when we leave the property in 5 weeks we have a list as long as your arm of things we have to do in order to get back our deposit including professionally cleaning the house from top to bottom and providing invoices as proof - I cannot wait to get away from this awful company - NEVER AGAIN !/&display=popup&link=http://www.allagents.co.uk/review/23805/&redirect_uri=http://www.allagents.co.uk/review/23805/ "Share on your Facebook Wall"){kind=logo}
 have over the year we have had to deal with them proved useless, firstly their communications have been poor, failing to send information or only sending incomplete information. They get aggressive over the phone when you don't respond immediately. The staff are often rude or difficult. When we renewed our tenancy (the house and landlady are both good your move are the problem) two of my house mate were billed twice for the renewal fee, whilst we have all had problems with them processing payments made over the phone. Lastly they signed us up with Spark energy for our Gas and Electric, who are terrible, but they also had a new gas meter installed before we moved in and then did not inform spark so we are now having to deal with that.
The only way to deal with this company is to go over their heads directly to the property owner if you can./&display=popup&link=http://www.allagents.co.uk/review/23726/&redirect_uri=http://www.allagents.co.uk/review/23726/ "Share on your Facebook Wall"){kind=logo}
 who dealt with our tenancy and signing of the contract was pushy and always rushing us. She gave us false information, took our money, gave us the keys and practically shoved us out the door. We signed a 12 months contract and on moving day we noticed the property had not been cleaned, someone elses belongings were still there and after 6 weeks the property started to show signs of problems. Your Move did not respond to any complaints and most major issues had to be dealt with at our own expense despite the contract stating it was Your Move/landlord that had to do any major repairs (leaks, replacement of white goods etc) at our own expence. We recieved no refunds and in the end we had to seek legal advice as we were being made to live in these horrific conditions (known to them). We had ruined furniture and furnishings, clothes and other belongings. I would never ever use Your Move again and I hope nobody else does as the way they treated us was disgusting and made our first home a miseray and made us ill./&display=popup&link=http://www.allagents.co.uk/review/22568/&redirect_uri=http://www.allagents.co.uk/review/22568/ "Share on your Facebook Wall"){kind=logo}
 Skelmersdale branch it too 3 months to get a straight answer.
We reluctantly relet the same house through them again, What a huge mistake.
The new tennant has moved in the end of February 2012 we were expecting a payment but when i called the accounts department they said the 450.00 had been swallowed up in fees.
they did not at any time disclose any of these charges.
I run and direct two business and i have never expercenced such an unprofessional and poor quality service.
Even the staff sound like seasoned complaint takers and asked me to complain in writing.
So i am spending my time reposting this blog for the next couple of days to make sure if anyone is thinking of using YOUR move they think twice about it.
Terrible service, staff that do not contact you back, undisclosed charges.
Shocking just shocking in this day and age./&display=popup&link=http://www.allagents.co.uk/review/21141/&redirect_uri=http://www.allagents.co.uk/review/21141/ "Share on your Facebook Wall"){kind=logo}
 so a third visit had to be arranged just to get the floor measurements done. Marketing was delayed by 2 weeks whilst all this was going on, they didnt bother putting a For Sale board up and didnt bother with any feedback at all. They only generated one viewing the whole time the property was on the market and did not bother giving us a call after the viewing to let us know how it went. Thankfully one of the other agents (who in comparison to Your Move were 100 times more helpful and efficient)sold the property at full asking price. I informed Your Move that the property was sold and heard absolutely nothing from them for several weeks, there was no letter confirming the property was no longer being marketed or any recognition from them that they had received my call until a bill dropped through my door for £300 for a 'withdrawl fee' I was gobsmacked but ignored the first letter as I thought it may have been an automated letter but then I received a reminder within 7 days which I again ignored and then 7 days later I got a very threatening letter telling me I had 7 days to pay otherwise I would be referred to a debt collection agency to recover the money. How Your Move can treat customers so badly, offer a ridiculosly poor service and then have the cheek to charge for it is beyond me. I am currently fighting this charge with them and will take it up with the propery ombudsman if necessary. Hasten to say I would never use Your Move for anything ever again and would not recommend them to anyone!!!!/&display=popup&link=http://www.allagents.co.uk/review/20956/&redirect_uri=http://www.allagents.co.uk/review/20956/ "Share on your Facebook Wall"){kind=logo}
 and we were unable to claim adequate compensation for the cleaning, replacement and repainting required.
Your Move then offered us more unsuitable tenants, ignoring our instructions that we didn't want people with pets or in receipt of benefits. This was the head office rather than the local branch. It should have been patently obvious to anyone with commonsense that the tenants they were offering would be unsuitable.
We have now taken our business to an independent local letting agent. They charge only 10% commission, they carry out their own comprehensive inventories and they quickly found us tenants who are totally suitable for our property./&display=popup&link=http://www.allagents.co.uk/review/15276/&redirect_uri=http://www.allagents.co.uk/review/15276/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=After being with Your Move Northampton for just one week we already feel that we have wasted our time and effort by having any dealings with this branch and are considering a different agent asap. Today for example we were promised 6 viewings in the form of an "open house" and only 1 person turned up who stayed for 30 seconds, did not ask any questions and had no interest in the property. The agent had no knowledge of the property because he had to ask us if we still had a cellar? I phoned to find out what was going on and was told sorry this has never happened before but they ALL cancelled because of the weather!!!! it was not even raining! Hmmm that old chestnut! Their time keeping and feedback has not been positive, the agent turned up at our property at a different time they arranged with us. We are less than impressed with their overall performance and will not be recommending them to future sellers./&display=popup&link=http://www.allagents.co.uk/review/15234/&redirect_uri=http://www.allagents.co.uk/review/15234/ "Share on your Facebook Wall"){kind=logo}
 so had to take a half day from office and adjusted to theit availaility and time and was waiting at the flat at 10.00 am sharp, after a few minutes when they did not arrive i made a call and enquired. the person Andrew said rudely sorry the time noted on my system is 11.00 am..which is blunt lie...because we were clear it had to be10.00 for reason mentioned above. Well the worst thing was their attitude they said they cannot come and cannot help (even though their office is less than 2 miles away from the place) Most importantly they were RUDE, ARROGANT and practically USELESS...however after reading these reviews I am so glad nothing went ahead, I would have certainly regretted. Thankss/&display=popup&link=http://www.allagents.co.uk/review/12810/&redirect_uri=http://www.allagents.co.uk/review/12810/ "Share on your Facebook Wall"){kind=logo}
/&display=popup&link=http://www.allagents.co.uk/review/12282/&redirect_uri=http://www.allagents.co.uk/review/12282/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=I was looking to rent a 2 bed flat in southampton and then I saw "your-move" with a promising ADVERT on their website. (Beleive me the ADVERT was very deceiving and said that heating was included in the rent. The heating is never turned on and I had to purchase my own and now am paying electric heating bills every month.)
I arranged for a viewing of the flat in an apartment. A woman called HOLLY showed me the flat and because she did not want to lose a customer, dint mention many issues with the flat (e.g. bathroom shower was leaking, boiler needs servicing etc..) and convinced me to take it for £795 a month.
After this they charged me 300£ reference fees and took my details wherein they had spelt my name wrongly inspite of me clearly telling them my name. I realised when I received a wrong name on my council tax bill.
You could imagine the pain I went through in organising the repairs after I moved in and realised the shower and boiler issue.
Also they dint mention that the washing machine was shared with all, in the basement and costs 4 quid for 1 wash and 1 quid to dry. that was extra money off my sleeves.
Whenever I complain they say they would call me back and they never do.
This would go on till my contract ends.
Please AVOID !!/&display=popup&link=http://www.allagents.co.uk/review/14916/&redirect_uri=http://www.allagents.co.uk/review/14916/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=I feel that even 1 star is generous! Dishonest from start. "Overpriced" our property (had to drop by 30k) Had not checked finances of buyer. Rude , put phone down on me. Did not keep in contact, found out by accident that there were problems. AWFUL!!!!/&display=popup&link=http://www.allagents.co.uk/review/11375/&redirect_uri=http://www.allagents.co.uk/review/11375/ "Share on your Facebook Wall"){kind=logo}
 and £114 for check out fees. the worst thing was bath has a large crack from previous tenent and they not even picked it up until new tenent moved in. and Yourmove forced me to return the deposite because they ensure me that everything checked and nonthing was damaged by previous tenent. What the hack! now i have to pay £300 to fix the bath. furthermore, as i live far away from the house, i ask for picture to be taken of the finsihed work for new bath. They ignored my request. After a huge argument with them, they finally sent me a 5kb picture. the resize the picture to hide something. i have enough for this, and i am going to to send the story to watch dog./&display=popup&link=http://www.allagents.co.uk/review/10916/&redirect_uri=http://www.allagents.co.uk/review/10916/ "Share on your Facebook Wall"){kind=logo}
 - so expect to pay both a check-in and a check-out fee which will run into hundreds of pounds.
If you wish to extend your contract (which they will insist upon, and will lie through their teeth that you HAVE to), they will charge you nearly £200 to do so. Oh, and that's every 6 months.
If a property is being advertised through Your Move - don't bother. Find somewhere else to live!/&display=popup&link=http://www.allagents.co.uk/review/10551/&redirect_uri=http://www.allagents.co.uk/review/10551/ "Share on your Facebook Wall"){kind=logo}
