Wooster and Stock

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FEATURED REVIEW

A 2-star review by 'chai' 2/7/2010
Services:
Lettings (as a Tenant)
Experience:
Would you use the agent again? No







Currently trying to get back my deposit and rent they owe me. Completely slow and unprofessional service. Have been waiting 6 weeks for them to return rent they overcharged me for when I vacated (which I was assured would be refunded), are trying to charge me for things on the check out inspection which were clearly documented as damaged on the inventory when we moved in (which I have pointed out to them twice now yet they remain on the final report???).
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1. 

   A 4-star review by 'bertie1989' 27/1/2012

   Branch:

   109 Kirkdale Sydenham

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   i rented a property through them, they were always on time with viewings and very efficient.
   I highly recommend them as an estate agent in South london, and would be pleased to go through them again.

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   A 1-star review by 'Vlad the e-mailer.' 13/1/2012

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   I have rented all over London for the last 15 years and never have i encountered such a badly run company. If you want poor communication, incompetence and negligence Wooster are the company for you! I know its not always possible to choose your agents, but avoid these amateurs if at all possible! It will save you many headaches!

   As has been the talk recently, i really hope the government introduces some legislation to stop total retards like Wooster & Stock from setting up letting agent companies, it really does show that any fool can work in this business and its not fair to all those who have to deal with such unqualified so called professionals!

   So long Wooster & Stock, maybe 2012 will be the year you take your head out of your ass, but i doubt it!

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3. 

   A 5-star review by 'Landlady66' 5/7/2011

   Branch:

   109 Kirkdale Sydenham

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Wooster & Stock has been extremely helpful in letting my property.
   The team was extremely polite, friendly and they found a fantastic tenant (who met all of my requirements) very quickly.
   It was a hassle free experience and I would definitely recommend Wooster & Stock to other landlords in South East London.

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4. 

   A 1-star review by 'so89' 22/4/2011

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   I left my house a while ago but thought I should warn people NOT to let a house with them, the previous tenants of the house told us but we thought they couldn't be that bad so went ahead! The agent was always late, brought the wrong keys to let us in for the viewing, never called back or passed on messages. It was like getting blood out of a stone to get them to fix anything and when they did it was done poorly. They told us it wouldn't be a problem to extend our contract for another year, they then told us the landlord wanted to sell the house and we later found out it was actually the manager of Wooster and Stock who was moving into the house. They tried to get as much money out of us as they possibly could - for example, £85 to replace the light bulbs. If you rent with them you won't have any chance of getting your deposit back. Don't rent with them no matter how nice the house is or how flashy their office appears - it's not worth it!

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5. 

   A 1-star review by 'lhall5' 18/4/2011

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Wooster and Stock are inefficient. On several occasions they failed to communicate or do their job properly throughout our 18 month tenancy. Our move in was delayed by three weeks because of their failure to provide us with the correct paperwork, of which we were only informed upon an attempt to collect the keys, they also charged us a fifty pound admin fee for us to print off our own contracts! When we terminated out contract they never gave us more than 2 hours notice to look around and I had to be present at every viewing as they failed to arrange to get the correct keys even though I had told them months before their set were wrong. They have screwed us over multiple times over the contract by not being present and taking advantage of the fact we were students. If using W&S be very very thorough!!!!!! Or alternatively just don't.

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6. 

   A 1-star review by 'london2000' 9/4/2011

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   I rented from them for two years and was rarely without problems. Between broken promises to have something installed to poor maintenance work which consisted of a variety of quick fixes and cheap replacements - which meant things invariantly broke again. Other major issues (like no boiler and leaking roof) took months to fix.

   In all my dealings with them communication was poor, with customer service which bordered on rude.

   I would go to great lengths never to deal with them again - prospective renters should do the same.

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7. 

   A 1-star review by 'Lettings Me Die Now' 23/3/2011

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   I originally phoned Wooster & Stock about a property I had seen on their website. When I mentioned which property I was interested in, the agent was seemingly annoyed that I had rang about it. She said it had a 'Let S.T.C.' mark on it. As it happens I hadn't noticed the mark, but it does beg the question that if you still have it listed on your website, surely it's because you still want to get interest from potential customers just in case - or is it simply a Bullseye style "This is what you could have won!" situation?

   Anyway, she recommended another they had on so I requested a viewing... (read more)
   

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8. 

   A 1-star review by 'Wooster and Cock' 5/1/2011

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   I am currently renting from them, all I can say is stay away! I cannot wait to escape their clutches. A month after moving in I read these reviews, and so have taken extra precautions in the hope I will get my deposit back.

   They are terrible with communications, I have to re-forward emails numerous times before receiving a reply. They are cocky and rude, act as if I am working for them. The most incompetent agency I have ever rented from, don't even think about going near them.

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9. 

   A 1-star review by 'They owe us' 21/10/2010

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

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10. 

    A 1-star review by 'Annoyed' 17/9/2010

    Branch:

    109 Kirkdale Sydenham

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    Countless issues. Shoddy paperwork. No idea when it comes to organising the accounts. Above all customer service was despicable, in the whole 2 and a half weeks I was dealing with them not once were my phone calls returned. I have never had less trust in a company

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1. 

   A 2-star review by 'bluepoo' 30/4/2010

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   I don't normally write things on these type of websites but I thought I should warn people not to think about renting through this agency.

   I think I made a lucky escape from them, I almost rented a property from them but after reading there reviews and experiencing a viewing with them - they are just as bad as Foxtons at 'bigging' up a property.

   Bad news!

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2. 

   A 1-star review by 'Eli' 19/3/2010

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   The most horrible letting agent ever. The property maintenance coordinator is completely useless! We had to suffer the coldest winter without proper heating. Sent in numerous cowboys to try fix the boiler but unsuccessful. We have no TV aerial at all. For 7 months we have repeatedly asked them to get one fixed. Only now they said it was not a necessity and not going to fix it and it was down to the landlord. However the landlord is the owner and the director of Wooster and Stock. How ridiculous is that. Completely useless.

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3. 

   A 1-star review by 'John' 17/12/2009

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   Don't bother wasting your time with them. Had me down from up north to see a place even though I'd explained my details in full beforehand, and assumed I stood a chance. Misleading advert, and the guy was arrogant and grumpy sounding too, promised to ring me back and didn't. So wasted an afternoon waiting around for a call, instead of going home. Wanted the property too and not being funny but I can afford to rent the place with a year upfront if need be, but definitely feel I've dodged a bullet now. Horrible company. Avoid.

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4. 

   A 1-star review by 'tenant1' 15/9/2009

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Wooster and Stock were awful estate agents!! Always turned up very late for appointments - leaving me waiting on the doorstep of a person's house, who then showed me round instead of the agent! I was also left waiting an extremely long time in a horrible room in their office each time they needed me to sign something. Terrible considering the fees they charge. They also charged a renewal fee to stay in the property, which at the time would usually have been charged to the landlord - but considering the landlord was the owner of the agent, I guess it was better for him to get the tenants to pay up.

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5. 

   A 1-star review by 'Lulu' 15/6/2009

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   It's the worst lettings agency I have ever encountered!

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6. 

   A 1-star review by 'lara' 13/3/2009

   Branch:

   The Ship 66 Silvester Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   
   
   
   
   User 'lara' rated Wooster and Stock but did not write a review.

7. 

   A 1-star review by 'Woolstone' 4/12/2008

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Wooster and Stock are very poor. They have lost our banking details with signatures, made 2 incorrect invoices, incorrectly billed on 5 occasions in 18 months, overcharged above the direct debit signed and been made to write 2 written apologies to us.

   They had to send a repair man 5 times in a month to fix a boiler and left an open gas pipe in the living room untapped - which could release gas into the room if stood on. Very bad service, terrible financial handling and unhelpful staff.

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8. 

   A 5-star review by 'Anna' 20/11/2008

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Wooster and Stock has been very helpful to me. They handled the paperwork quickly and very professionally. Thanks to Wooster and Stock, who found me a gorgeous flat, I am a happy London living woman now.

   I would recommend people to use Wooster and Stock as their estate agency if you want a professional, friendly and good service.

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9. 

   A 1-star review by 'Clara' 12/3/2008

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   What a nightmare agency! Don't use them at all.

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