Wooster and Stock

Reviewed by Clara on 12th March 2008

Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?  No

What a nightmare agency! Don't use them at all.

There are 3 of us who have moved into our flat and we were each charged £75 for reference checks and admin. The service we got in return was a total sham. We were told at 6.15pm the day before we were due to move that the agency still hadn't sorted out the references and so they were unsure whether we could actually move into the property.

We had given them all our details over a week in advance and had paid a deposit, holding fee and the first month's rent aswell.

Wooster and Stock said we would have to wait to see if the Landlady was prepared for us to move in seeing as the paperwork had not been completed and that we should phone the agency at 9am on the morning we were due to move to see if we could actually move in!!

Obviously we were very anxious and annoyed as we all had nowhere else to live and this naturally caused us a lot of stress and upset. Vehicles had also been booked for the move too.

When we discovered the next morning that the move was able to go ahead, we popped over to the office to pick up the keys. The agent was unfriendly, cold and didn't smile once. No-one showed us out or even said goodbye!!
Absolutley disgusting!!

Comment on this review