White & Russell

Customer Reviews

show me only reviews from..

Please select.. Landlords Tenants Buyers Sellers No's Yes's

1. 

   A 5-star review by 'Ms Lorraine MacDiarmid' 21/5/2012

   Branch:

   35 Church Street

   Services:

   Sales (as a Vendor)

   Staff Member

   sarah Woodward

   Experience:

   Would you use the agent again? Yes

   Customer Service at its best with a real team of Professionals that 'really understand and respond to their market needs'. The current economy needs a special breed of Estate Agent to get results and these are your guys.
   Competent and Caring individuals.

   We had a rather challenging process as our first two chains failed because of people further down. White & Russell were straight back in there doing everything they could to rebuild the chain and they did. Sarah went the extra mile with the Project Management by ironing out any issues caused by the incompetent Estate Agents... (read more)
   

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
2. 

   A 5-star review by 'Sophie' 30/4/2012

   Branch:

   35 Church Street

   Services:

   Lettings (as a Landlord)

   Staff Member

   Jeff Graham

   Staff Member

   Debbie Graham

   Experience:

   Would you use the agent again? Yes

   What a lettings team - what fabulous service.

   I cannot praise the team highly enough. As professional landlords themselves, they know a thing or two about being a landlord and have helped me (with just the one property, my first house) enormously to find out about the world of being a landlord and what there is to do (or not!).

   I'm a busy lawyer so don't have much spare time to sort out a house 50 miles away from where I live, especially when things appear to go a little pear-shaped. Not only did they find me a new tenant in super quick time, but they have supported me through needing someone local to let in the plumber to do the gas certificates, giving me guidance on whether to repaint or do works at any particular time, sorting out disputes with outgoing tenants and liaising with incoming tenants.

   if you are a landlord, looking to let out (or rent a property) you would be doing yourself a favour by hiring these guys at White & Russell. I can't say anything but praise for them.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
3. 

   A 5-star review by 'Sarah Briggs' 10/2/2012

   Branch:

   35 Church Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   I was so impressed and am so thankful to Sarah at White and Russell. She was so professional and very helpful and understanding at frustrating times. Sarah actively found our buyer and without her we would not have sold it as quickly as we did. I was so impressed and I would thoroughly recommend White & Russell to friends and famiy.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
4. 

   A 5-star review by 'Annie Baughan' 6/2/2012

   Branch:

   35 Church Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Excellent service and advice from Keith Russell. We had a lot of viewings of the property and Keith found a buyer within a week of putting it on the market. Would definately recommend to friends and family.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
5. 

   A 5-star review by 'Bryan De Caux' 20/1/2012

   Branch:

   35 Church Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   My gut instincts in choosing the best estate agent to sell my house were spot on! I would highly recommend White & Russell and wouldn't hesitate to use them again in the future. They are excellent value for money, polite, trustworthy and provide an outstanding service. The house buying and selling process can be very stressful, but Keith and Sarah, kept reassuring me and provided constant updates which gave me piece of mind. They met and exceeded all of my expectations, keeping my best interests at heart. They are very profesional, have a wealth of experience handling tricky... (read more)
   

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
6. 

   A 5-star review by 'Miss Tyson' 22/12/2011

   Branch:

   35 Church Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   I highly recommend White & Russell for any prospective seller. Keith and Sarah were excellent at marketing my property to attract the right buyer and keeping me updated at all stages of the sale. I very grateful to them for their hard work in pushing my sale through!

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
7. 

   A 5-star review by 'Simon' 15/11/2011

   Branch:

   35 Church Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Met with 3 different agents in the course of marketing my property - Keith Russell was the most polite, realistic, informed and accurate (in terms of valuation). I moved abroad and entrusted the whole sale to White & Russell. They kept me informed by email; kept an eye on the property and ensured a steady stream of potential buyers despite a stagnant market.

   I can't recommend them too highly. Efficient, thorough and they know the Basingstoke area well. Recommended.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
8. 

   A 5-star review by 'The 'J' family' 17/10/2011

   Branch:

   35 Church Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Out of all the estate agents we spoke to we chose White & Russell as they provided us with an accurate valution and understood our position when we went onto the market (i.e. weren't pushy). When they showed people round, they gave us plenty of notice, were respectful of our property, and were always there on time when someone visited. They were also excellent to deal with on the phone. And we never felt put under any pressure.

   All in all, we experienced top level service from start to finish, which is rare to find these days.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
9. 

   A 5-star review by 'Debbie Graham' 8/8/2011

   Branch:

   35 Church Street

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   Wonderful people very professional, we have had a horrible experience buying and selling, more the selling of our Aunts house to buy the one White and Russell were selling, but without Sarah not sure we would have made it. Totally honest and reliable in touch with everyone in the chain and persistent (thank god). Keith, Sarah is a gem and worth her weight in gold. Well done for getting this deal to completion.

   Buyers and sellers will be mad if they read this website and then don’t use you.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
10. 

    A 5-star review by 'Mrs Gell' 2/8/2011

    Branch:

    35 Church Street

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    Excellent level of service and communication received,right through from valuing our home to moment of completion. They worked extremely hard for us to get both the price we wanted and and time scale we needed. Would willing recommend this agent to anyone.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    • Feature This Review
    
    
11. 

    A 5-star review by 'Gilly V' 15/7/2011

    Branch:

    35 Church Street

    Services:

    Conveyancing

    Experience:

    Would you use the agent again? Yes

    Very impressed with Sarah and Kevin especially their friendly but professional manor. I viewed quite a few houses with them over the months and never once did they make me feel like I was wasting their time. In fact they encouraged me to think carefully and not rush into making a decision. Sadly I am not buying through them but would not have any hesitation recommending them. In fact they were the only agents to actually listen to my requirements and would phoned/emailed me to inform me about suitable houses. Thank you for your patience.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    • Feature This Review
    
    
12. 

    A 5-star review by 'Clive & Jan Gutteridge' 8/2/2011

    Branch:

    35 Church Street

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    Both Keith and Sarah were exceptional in handling the sale of my house, keeping me informed all the way. Mine was not the easiest of sales, with buyers further down the chain dropping out, but many times I felt Keith and Sarah went "above and beyond" in subsequently securing the sale of my property.

    I have no hesitation in recommending them.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    • Feature This Review
    
    
13. 

    A 5-star review by 'Sally' 30/12/2010

    Branch:

    35 Church Street

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    Fanatastic service from start to finish. Nothing was too much effort and I felt that they went above and beyond their duties at times. Very quick sale secured. Very pleased with my decision to sell via them - thank you very much.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    • Feature This Review
    
    
14. 

    A 5-star review by 'Kerstin and Paul Lambert' 7/6/2010

    Branch:

    35 Church Street

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    We used White and Russell to sell our house and have found them to be a really fantastic company to deal with.

    Right from the start we were impressed by their very professional yet friendly approach. Amazingly, they managed to secure us a buyer within a couple of hours of us agreeing to put our house on the market with them, very close to the asking price. We were kept informed and updated every step of the way and they really did make the whole experience run as smoothly as possible.

    If you are looking for someone to deal with your house sale or purchase, we would whole heartedly recommend this company.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    • Feature This Review
    
    
15. 

    A 5-star review by 'jimmyflem' 3/6/2009

    Branch:

    35 Church Street

    Services:

    Sales (as a Buyer)

    Experience:

    Would you use the agent again? Yes

    Excellent little company. Dealt directly with Matthew White and received superb service. House move was completed spot on time with very little stress and hassle. Would recommend to anyone

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    • Feature This Review
    
    
16. 

    A 5-star review by 'thomsol' 26/1/2008

    Branch:

    35 Church Street

    Services:

    Sales (as a Buyer)

    Experience:

    Would you use the agent again? Yes

    Excellent service - would highly recommend.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    • Feature This Review