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Ward & Partners

Agent rating: 1.8 out of 5.0 based on 27 ratings. This website contains 27 user reviews of Ward & Partners.

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Agent Information

Ward & Partners

We have a fully integrated business which offers a genuine One Stop service. Not only do we arrange house sales, but we arrange the necessary finance, the conveyancing and through our professional services arm we can carry out the survey. We find by keeping all this business under one roof we can control the sale far more effectively thereby reducing the stress and worry of our clients.

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This Agent ranked 8137 out of 9267 in the UK

Overall Customer Rating

1.78 out of 5.00

7 recommend
20 disapprove

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About Reviews

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Customer Reviews
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2
people found
this helpful.

A 5-star review by 'David Hunt' 7/12/2011

Branch:

7 Market Street

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

A big thank you to Mark and Matt of Ward and Partners in the Dartford office.
Very professional and excellant service in difficult market conditions at the moment, help sell my parents property quickly and with no complications.

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A 1-star review by 'Allison' 26/11/2011

Branch:

8 Walderslade Centre Walderslade Road Walderslade

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

I had to deal with a brusque and arrogant agent whose attitude would have made a time share salesman seem friendly, caring and professional. Did not register with this agent and specifically instructed them not to send text or email messages yet still was bombarded with spam. Perhaps the company should send their 'sales executives' to visit some independent estate agents for training in customer relations. They need to understand it is better to win a customer than win an argument. No definite prices on the properties I enquired about, just a range. Buyers expect to pay bottom of range and sellers expect top figure, there can only be one winner and it wasn't either me or the seller. Will buy my property through a different agent who doesn't try to belittle me.

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person found
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A 5-star review by 'JalsaG' 24/11/2011

Branch:

120 High Street

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Please could I just say a great big thank you to Graham and his team at Ward & Partners in Herne Bay. My first time selling a property was made so much easier by your guidance and enthusiasm. I was recommended to use Ward & Partners by my brother-in-law, and he was right. Graham was so nice to me and gave me such good advice on how to present my flat. I was given great feedback from the viewings that I had, and it got quite exciting when two different couples started to make offers. I just felt in control and I owe that to Ward & Partners for helping me. Thank you to all.

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A 5-star review by 'Clint' 17/11/2011

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? Yes

I have read some pretty bad reviews on Ward and Partners which surprises me. I’ve dealt with the Ramsgate Branch solely but through my work in consumer rights I have reviewed the performance of several lettings offices in KENT and not just Arun estates. As well as several mystery shops
My experience with the agent has been pretty good in comparison to several others. Not only did I sell my House through W+P I also Brought one through them as they dealt with me so efficiently first time round. Then they referred me onto their lettings department who still as now have a my tenant in there,... (read more)

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A 1-star review by 'Ali' 11/10/2011

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? No

I WOULD ADVISE YOU NOT TO USE WARDS UNDER ANY CIRCUMSTANCES, NO MATTER HOW DESPERATE YOU ARE, TRUST ME IT IS NOT WORTH THE HASSLE!!!
I originally bought my house through Wards in Canterbury, and I had no problems at all. So two years after I bought my house, when it came to renting it out, I looked to Wards to provide the service. At first it seemed to go smoothly - they found tenants and they moved in once referenced etc. From then on, it all started to go wrong. The rent has not been paid to me on time on at least one occasion. This wasn't picked up, so I have had to chase them for it... (read more)

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A 1-star review by 'DazCM' 1/10/2011

Branch:

79 King Street

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? No

In a word - dreadful. Bought a house through them and they seemed quite efficient up to the point when my offer was accepted. Then it all goes downhill - they only have one person progressing sales across 3 branches, who seems to spend half her time on leave or in meetings. During these frequent absences, the branch seem deeply uninterested, have been told on at least one occasion they were "too busy" to help me. When you do speak to the sales progressor she comes out with phrases like "I can't keep on top of all of my sales" - er, isn't that your job, love? Escalations to branch managers and even directors at Head Office go unanswered.

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A 5-star review by 'Anthony' 14/9/2011

Branch:

20 High Street

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

They SOLD my house in two weeks from more money than other agents quoted! Giles the manager was brilliant, I would use them again without thinking!!! Would recommend them.

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2
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A 1-star review by '2020' 1/9/2011

Branch:

25 Windmill Street

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

this is the worst agent i have ever used.they really can talk some crap.wasted 20 weeks with these.they are not worthy of me righting any more

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A 1-star review by 'cnm2' 16/8/2011

Branch:

79 King Street

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? No

Absolutely diabolical service from a Maidstone branch. I had been in contact with two agents, called Kevin and David. I was informed by David (who had spoken with the vendors) that my original offer on a property I was so very keen on purchasing had been accepted, so I lowered the offer by £2,000 to see if I could by chance get it for the best price. I waited two weeks and heard nothing.
I called the agents repeatedly and kept getting the same useless Kevin, who each time I called said that David was 'on the other phone' and would get him to return my call asap. That call never came. I got... (read more)

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A 1-star review by 'JIT' 8/8/2011

Branch:

16 High Street

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? No

What can we say - we were selling my Aunts house to move her closer to us. Ward and Partners insisted on their solicitors there was no option they said, oh and they prefer their fees on exchange not completion. They came up with 'buyers' who made offers then changed their minds pulled out reduced the price at exchange. Our last buyer was a guaranteed as a cash buyer, and we wanted a quick sale, turns out that they were always getting a mortgage on the property and quote from the solicitor ‘ the agents always knew that’. I have no proof but I suspect a back hander. If you use this agent you deserve all you get. F**kwits is the only thing we have good to say about them.

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A 1-star review by 'Steve' 21/7/2011

Branch:

8/9 Cannon Street

Services:
Conveyancing
Experience:

Would you use the agent again? No

The worst ever agency, a so called Paul is very rude , ignorant, no manner.
Try to buy few properties as to invest , never called back, asked and silly and rude question.
Very soon he will be jobless as the market is getting cold and Ward & Partners service is awful.
Avoid if you want to sell as they never be bother to show the properties to start.
Time wasters!

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A 1-star review by 'dave' 21/7/2011

Branch:

8/9 Cannon Street

Services:
Conveyancing
Experience:

Would you use the agent again? No

totally uninterested, asked to view 2 properties, no return phone call, an email arrived asking me what i wanted again. avoid using them

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A 1-star review by 'notgoingwithwards' 29/6/2011

Branch:

8 Walderslade Centre Walderslade Road Walderslade

Services:
Conveyancing
Experience:

Would you use the agent again? No

stretch the photos beyond recognition (has anyone taken this to trading standards yet?) , send properties outside of area advised we wished to buy from. Addressed post to the wrong locality (you would have thought an estate agent gets your address right). Don\'t forward details of property after clear instruction of what we wanted (potential lost purchase). I won\'t bore you more. BUT AVOID LIKE THE PLAGUE

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A 1-star review by 'Phil.' 9/6/2011

Services:
Conveyancing
Experience:

Would you use the agent again? No

Twenty weeks of my life down the pan, waiting for them to do their job properly, no chance! Even one of their sales people who accompanied the last person to view my property, was astonished. They had been unable to sell my property. Nothing but a bunch of low calibre 'whatevers'.

The new agent I engaged requested my 'Energy performance certificate' one week prior to my 28 day notice period expiring. After multiple requests from my new agent & myself the 'EPC' was released one day too late, thus creating a break in attempts to sell my property.
This was achieved, by my successful attempts at contacting the parent company. Bingo, next morning the EPC was sent to my new agent, bearing in mind I paid for that EPC, my property!!

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A 1-star review by 'Miki' 3/6/2011

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

Terrrible agency stay away, very lazy, never show any house, i heard also from professional people their reputation is awful. P agent is very RUDE, ignorant at least! I hope they close down soon as the market is so slow now!..

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A 1-star review by 'anon' 5/5/2011

Branch:

7 Market Street

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

Absolutely useless. They kept us in a bidding war. Avoid like the plague.

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A 2-star review by 'fedupbuyer' 14/3/2011

Branch:

25 Windmill Street

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? Yes

Requested to view a property today Monday. They can not do anything till Friday or Saturday, property empty and they have the keys, glad I did not sell my property with them.

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A 1-star review by 'Unhappy Seller' 11/3/2011

Branch:

20 High Street

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? No

Lazy and rude. If you want an agent who will help in a chain to move the selling and buying process along, then go somewhere else. Once Wards have a buyer, they will sit back and let everybody else do the work whilst they watch the money come in. Good look with your complaint too - I'm still waiting for a response since September 2010!

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A 1-star review by 'Raging' 13/1/2011

Branch:

131 High Street

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

Very rude and pushy. Viewed a property in Tonbridge and had only been in the door a matter minutes before the agent told us we had to offer this much and by Monday (viewed on sat) cos the house was under offer already. Found out on Monday that the house was never under offer as a different agent we spoke to over the phone tried to sell us the same property!! Avoid like the plague.

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A 1-star review by 'jjl' 7/10/2010

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

One word: incompetent.

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A 5-star review by 'pet/luc' 21/9/2010

Branch:

60 Queen Street

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? Yes

Very very good. Would recomend them to my freinds. We have had plenty of buyers through the door.

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A 1-star review by 'trying2010' 17/8/2010

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? Yes

Have been househunting recently. I have found Ward and Partners to be incredibly pushy. They would ring up asking me on the spot questions about what other properties I was looking at and who they were with!??

When we put in offers on properties they agent seemed to take it personally and became defensive. When we gave reasons for our offers they would begin to argue back. The price range they use just complicates the process. Would only use them if i was desperate.

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A 1-star review by 'Kat' 26/6/2010

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

We are about to give up buying a house that's for sale with Wards. We were supposed to exchange contracts last week, but Wards have caused us to lose our buyer.

They didn't tell us the whole story at the start of our purchase, which has caused long delays. We've never spoken to the same person twice, no one ever calls to update us (possibly because no one ever seems to know what's happening) They never call back when they promise to, and if you are lucky enough to talk to someone, they're either rude, not in the department that can help you, or just lie to you.

Our estate agent (Kent) has been brilliant. They've done all the chasing throughout the chain and kept us up to date every step of the way. Wards just don't care, once they think they've got a sale they don't want to know.

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A 1-star review by 'superme' 28/4/2009

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

Tonbridge branch.

Have found them to be absolutely useless. They never call back on time, and twice they have taken the best part of a week to pass an offer on to a seller - they're obviously not bothered about selling smaller houses. When on a viewing their agents do not seem to know answers to very simple questions about the houses they're trying to sell. Would avoid like the plague if there was an alternative!

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A 1-star review by 'neverforget' 8/4/2009

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? No

They are liars particularly a rather unpleasant woman called SH.

Admin note: Name changed to initials.

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A 1-star review by 'kad786' 30/4/2008

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

They lied and descieved me to sell a property that had major problems which by law they are obliged to reveal. House had major subsidance, brick work was stiched together and underpinned.

I found out from my surveyor, Ward & Partner turned everything arround on me, claiming that they told me in the first place, and that I changed my mind because I relised that an underpinned house would be hard to sell. If I knew in the first place that the house had been underpinned then I would have thought everything out before ordering a survey on the property.

Not only did they lie to me but they made me out to be a lier, I will never deal with them again, they will never have my business.

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A 1-star review by 'Didda' 31/8/2007

Branch:

93 Barnehurst Road Barnehurst

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? No

I was attempting to buy a house through Ward and Partners following the recent death of my husband and needing to downsize.

I disliked the methods of marketting which Ward and Company employ ie. 'price ranging' and 'offers in excess of' as I think this encourages 'bidding wars' and old fashioned 'gazzumping'.

Having found a property I wished to purchase outside of the area in which I currently live I expected the same level of professionalism and communication I have continually experienced with the estate agent who has sold my property. In this expection I was sorely disappointed. I... (read more)

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Agent Details for Ward & Partners

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Review Statistics for Ward & Partners

Review Summary

Total Reviews:
27: Total Ratings:
27: First Review :
31/08/2007: Latest Review:
07/12/2011

Overall Review Performance

Recommend :
7: Disapprove :
20

Individual Services Review Performance

From Landlords	From Tenants	From Vendors	From Buyers

Recommend:1	Recommend:0	Recommend:3	Recommend:0
Disapprove:2	Disapprove:0	Disapprove:3	Disapprove:2

Surveys	Conveyancing	Lettings (Prospect)	Sales (Prospect)

Recommend:0	Recommend:0	Recommend:0	Recommend:3
Disapprove:0	Disapprove:4	Disapprove:0	Disapprove:9

They manage our building	They are our factor	They manage our estate

Recommend:0	Recommend:0	Recommend:0
Disapprove:0	Disapprove:0	Disapprove:0

Staff Members

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Agent Fees

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Complaints Procedure

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Ward & Partners

Agent Information

Ward & Partners

Offices / Branches

This Agent ranked 8137 out of 9267 in the UK

Overall Customer Rating

Ward & Partners has not joined our 'transparent agent' scheme yet.

Customer Reviews show me only reviews from.. Please select.. Landlords Tenants Buyers Sellers No's Yes's

A 5-star review by 'David Hunt' 7/12/2011

A 1-star review by 'Allison' 26/11/2011

A 5-star review by 'JalsaG' 24/11/2011

A 5-star review by 'Clint' 17/11/2011

A 1-star review by 'Ali' 11/10/2011

A 1-star review by 'DazCM' 1/10/2011

A 5-star review by 'Anthony' 14/9/2011

A 1-star review by '2020' 1/9/2011

A 1-star review by 'cnm2' 16/8/2011

A 1-star review by 'JIT' 8/8/2011

A 1-star review by 'Steve' 21/7/2011

A 1-star review by 'dave' 21/7/2011

A 1-star review by 'notgoingwithwards' 29/6/2011

A 1-star review by 'Phil.' 9/6/2011

A 1-star review by 'Miki' 3/6/2011

A 1-star review by 'anon' 5/5/2011

A 2-star review by 'fedupbuyer' 14/3/2011

A 1-star review by 'Unhappy Seller' 11/3/2011

A 1-star review by 'Raging' 13/1/2011

A 1-star review by 'jjl' 7/10/2010

A 5-star review by 'pet/luc' 21/9/2010

A 1-star review by 'trying2010' 17/8/2010

A 1-star review by 'Kat' 26/6/2010

A 1-star review by 'superme' 28/4/2009

A 1-star review by 'neverforget' 8/4/2009

A 1-star review by 'kad786' 30/4/2008

A 1-star review by 'Didda' 31/8/2007

Agent Details for Ward & Partners

Review Statistics for Ward & Partners

Staff Members

Agent Fees

Complaints Procedure

Contact Agent

Customer Reviews
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