Ward & Partners
based on 36 ratings. This website contains 36 user reviews of Ward & Partners.
Agent Information
Ward & Partners
We have a fully integrated business which offers a genuine One Stop service. Not only do we arrange house sales, but we arrange the necessary finance, the conveyancing and through our professional services arm we can carry out the survey. We find by keeping all this business under one roof we can control the sale far more effectively thereby reducing the stress and worry of our clients.
Offices / Branches
- Canterbury - 72 High Street, Whitstable,
- Canterbury - 32 St Margarets Street, Kent ,
- Canterbury - 18A High Street, Deal,
- Canterbury - 120 High Street, Herne Bay,
- Canterbury - 8/9 Cannon Street, Dover,
- Canterbury - 1 Station Road, Birchington-on-Sea,
- Canterbury - 200 Northdown Road Cliftonville, Cliftonville,
- Canterbury - 81 High Street, Kent,
- Canterbury - 60 Queen Street, Kent
- Canterbury - 119 High Street, Herne Bay,
- Canterbury - 15 Station Road, Birchington-on-Sea,
- Canterbury - 107 Sandgate Road, Folkestone,
- Canterbury - 89 Cannon Street, Dover,
- Canterbury - 16 High Street, Hythe,
- Dartford - 25 Windmill Street, Gravesend,
- Dartford - Station Approach, Meopham,
- Dartford - 126 Welling High Street Welling, Welling,
- Dartford - Harlend House High Street Eynsford, Kent
- Dartford - 20 The Row, New Ash Green,
- Dartford - 7 Market Street, Greater London
- Dartford - 93 Barnehurst Road Barnehurst, Bexley,
- Medway - 19 High Street Rainham, Gillingham,
- Medway - 13/15 West Street, Sittingbourne,
- Medway - 5a 7 Liberty Square, West Malling,
- Medway - 10 Broadway, Sheerness,
- Medway - 1315 West Street, Sittingbourne,
- Medway - 8 Market Place, Faversham,
- Medway - 109 High Street, Gillingham,
- Medway - 48 Watling Street, Gillingham,
- Medway - 7 Military Road, Chatham,
- Medway - Loose Green Loose, Maidstone,
- Medway - 7 Malling Road, Snodland,
- Medway - 746 London Road Larkfield, Maidstone,
- Medway - 7 Liberty Square Kings Hill, West Malling,
- Medway - 79 King Street, Maidstone,
- Medway - 136 Ashford Road Bearsted, Maidstone,
- Medway - 8 Walderslade Centre Walderslade Road Walderslade, Chatham,
- Medway - 127 High Street, Rochester,
- Medway - 81 High Street Strood, Rochester,
- Tonbridge - 133 High Street, Kent
- Tonbridge - 42 Commercial Road, Paddock Wood,
- Tonbridge - 35A High Street, Headcorn,
- Tonbridge - 44 Hever Road West Kingsdown, Sevenoaks,
- Tonbridge - 4 Central Parade High Street, Wadhurst,
- Tonbridge - 20 High Street, Tunbridge Wells,
- Tonbridge - 1 High Street, Tunbridge Wells,
- Tonbridge - 42 High Street, Tenterden,
- Tonbridge - 39 Havelock Road, Hastings,
- Tonbridge - 18 Devonshire Road, Bexhill on Sea,
- Tonbridge - 45 Cooden Sea Road Little Common, Bexhill on Sea,
- Tonbridge - 131 High Street, Kent
- Tonbridge - 1 Portobello Parade Fawkham Road West Kingsdown, Sevenoaks,
- Tonbridge - 1 Middle Row High Street, Ashford,
- Tonbridge - 52 High Street, New Romney,
- Tonbridge - 1 Wood-b-pine High Street, Wadhurst,
- View All Branches
- Update Agent details
Ward & Partners has not joined our 'transparent agent' scheme yet.
"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Ward & Partners, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 1 of 2)
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by 'Underdog' 16/5/2012
- Branch:
- 79 King Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Wholly incompetent. One month from instruction to get the property uploaded to Rightmove. Property particulars still incorrect 7 weeks into the sales period. We still haven't seen an EPC. Viewings only occur after you visit branch and give them a hard time. 7 weeks wasted so far. Not one email in 7 weeks responded to. Premium photography service is useless - I could have taken better photographs with a disposable camera. They want to over price it and create a bidding war - their words not mine! I've lost count of the number of times I've told them I'm not a chain free buyer but everything they produce for our property says "chain free". I'm just sitting out my sole agency period so that I can instruct another agent.
Was this review helpful? Yes
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by 'Aidi' 4/5/2012
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I registered with the estate agent Snodland branch. The lady there treated me nicely I thought but it goes downhill from there. I requested viewing for 3 different properties and on 3 separate occasions my requests could not be fulfilled. They kept saying the agent who was dealing with it was on the other phone and will get back to me later. She never did. I went off that branch before long as they just did not want to know.
I thought Strood branch would be better which they were to their credit but after a couple of viewing they left me in a situation where I just cannot trust them anymore. The photos were touched up, they added a fireplace into a photo on one occasion where it wasn't there, the photos were obviously stretched up (which I soon learned) and they kept sending me details of properties well outside my price budget.
They did call me back asking for a feedback and I told them just that. How could anyone sell their properties through this estate agent is beyond me!
Was this review helpful? Yes
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1
person found
this helpful.by 'Suzanne Cross' 12/4/2012
- Branch:
- 48 Watling Street
- Services:
- Sales (as a Vendor)
- Staff Member
- Warren Back
- Experience:
- Would you use the agent again? Yes
I sold my mother's house to pay care home fees, so not an easy time for me. Warren and his staff were brilliant. Always kept in touch, always very helpful, always very supportive. I cannot speak too highly of them. Office staff were wonderful too.
Was this review helpful? Yes
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5
people found
this helpful.by 'jo b' 22/3/2012
- Branch:
- 81 High Street Strood
- Services:
- Sales (as a Vendor)
- Staff Member
- jonathan carroll
- Staff Member
- sam dalton
- Experience:
- Would you use the agent again? Yes
I have just sold my house with ward&partners in strood.
They were absolutely fantastic really professional and helpful.
The photos and brochure they did for us was amazing ,it was of a very high standard which obviously proves the better it looks the more people will view and thus my house was sold in 4 days!
Nothing was too much trouble for any of them at the branch, they excell in what they do and exceeded all my expectations .
I would definately recommend them to anyone wanting to sell.Was this review helpful? Yes
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11
people found
this helpful.by 'Katie' 16/3/2012
- Branch:
- 7 Military Road
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
My partner and I were looking to buy a house recently and we visited a lot of different agents in our area. Ward and Partners is without a doubt the best, especially the Chatham branch. The staff was very friendly and most helpful with our search for a new home as well as sorting out the financial and legal part of the process. Definitely would use them again.
Was this review helpful? Yes
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1
person found
this helpful.by 'John Smith' 21/2/2012
- Branch:
- 25 Windmill Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
Lies, Lies, Lies! We have known the vendor for 35 years and they still insisted that the vendor wanted us to use the ward recommened soliciter and mortgage advisor when we knew that they didn't.
I was also told to stop ringing them up (on my fisrt phone call!) as they were busy with too many offers!
Worst customer service and bordering on illegal behaviour!
Was this review helpful? Yes
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1
person found
this helpful.by 'Meeling' 13/2/2012
- Branch:
- 127 High Street
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I had to deal with a harrassed, rude Miss Morgan whose attitude or lack of interest during our property viewing and lack of knowledge whilst I accompanied my friend on a viewing appointment was awful, Miss Morgan was more interested in her mobile phone and her lipstick than dealing with us and texting a friend and then laughed really loudly during the appointment when she was contacted by somone called Chris? (a name she said twice during two phone calls) Perhaps Ward & Partners should send their 'sales executives' to visit some independent estate agents for training in customer relations or employee better staff than Miss Morgan. We will definately find our property through a different agent who is interested in helping us.
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1
person found
this helpful.by 'Craig' 3/1/2012
- Branch:
- 136 Ashford Road Bearsted
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
A frankly deplorable service. As a buyer i at least expect to be sold to. These chaps just aren't interested. Refuse to now view properties through Wards as i can't be bothered to conatsntly chase them and get no reply. I have never experienced such bad customer service with any other organisation (excluding BT obviously).
Was this review helpful? Yes
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17
people found
this helpful.by 'David Hunt' 7/12/2011
- Branch:
- 7 Market Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
A big thank you to Mark and Matt of Ward and Partners in the Dartford office.
Very professional and excellant service in difficult market conditions at the moment, help sell my parents property quickly and with no complications.Was this review helpful? Yes
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3
people found
this helpful.by 'Allison' 26/11/2011
- Branch:
- 8 Walderslade Centre Walderslade Road Walderslade
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I had to deal with a brusque and arrogant agent whose attitude would have made a time share salesman seem friendly, caring and professional. Did not register with this agent and specifically instructed them not to send text or email messages yet still was bombarded with spam. Perhaps the company should send their 'sales executives' to visit some independent estate agents for training in customer relations. They need to understand it is better to win a customer than win an argument. No definite prices on the properties I enquired about, just a range. Buyers expect to pay bottom of range and sellers expect top figure, there can only be one winner and it wasn't either me or the seller. Will buy my property through a different agent who doesn't try to belittle me.
Was this review helpful? Yes
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11
people found
this helpful.by 'JalsaG' 24/11/2011
- Branch:
- 120 High Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Please could I just say a great big thank you to Graham and his team at Ward & Partners in Herne Bay. My first time selling a property was made so much easier by your guidance and enthusiasm. I was recommended to use Ward & Partners by my brother-in-law, and he was right. Graham was so nice to me and gave me such good advice on how to present my flat. I was given great feedback from the viewings that I had, and it got quite exciting when two different couples started to make offers. I just felt in control and I owe that to Ward & Partners for helping me. Thank you to all.
Was this review helpful? Yes
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8
people found
this helpful.by 'Clint' 17/11/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have read some pretty bad reviews on Ward and Partners which surprises me. I’ve dealt with the Ramsgate Branch solely but through my work in consumer rights I have reviewed the performance of several lettings offices in KENT and not just Arun estates. As well as several mystery shops
My experience with the agent has been pretty good in comparison to several others. Not only did I sell my House through W+P I also Brought one through them as they dealt with me so efficiently first time round. Then they referred me onto their lettings department who still as now have a my tenant in there,... (read more)Was this review helpful? Yes
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2
people found
this helpful.by 'Ali' 11/10/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I WOULD ADVISE YOU NOT TO USE WARDS UNDER ANY CIRCUMSTANCES, NO MATTER HOW DESPERATE YOU ARE, TRUST ME IT IS NOT WORTH THE HASSLE!!!
I originally bought my house through Wards in Canterbury, and I had no problems at all. So two years after I bought my house, when it came to renting it out, I looked to Wards to provide the service. At first it seemed to go smoothly - they found tenants and they moved in once referenced etc. From then on, it all started to go wrong. The rent has not been paid to me on time on at least one occasion. This wasn't picked up, so I have had to chase them for it... (read more)Was this review helpful? Yes
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2
people found
this helpful.by 'DazCM' 1/10/2011
- Branch:
- 79 King Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
In a word - dreadful. Bought a house through them and they seemed quite efficient up to the point when my offer was accepted. Then it all goes downhill - they only have one person progressing sales across 3 branches, who seems to spend half her time on leave or in meetings. During these frequent absences, the branch seem deeply uninterested, have been told on at least one occasion they were "too busy" to help me. When you do speak to the sales progressor she comes out with phrases like "I can't keep on top of all of my sales" - er, isn't that your job, love? Escalations to branch managers and even directors at Head Office go unanswered.
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1
person found
this helpful.by 'No calls back' 29/9/2011
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
We are currently looking to purchase a property and found a house in Hythe for sale. We called Ward and partners and a girl told us about a second house for sale we may like. She promised to call us back with viewings. She had keys for one but the other was done by the vendor. We explained we were in the area the following day and she said she would call that afternoon. She never called!
The following day we called again and was told she was off. The gentleman this time said he would see what had been arranged but they were very busy. He took our details and never called back.
On the plus side we now get random texts of properties that range from 1 bed flats to 5 bed houses.
If your looking to sell and find your self tempted by there odd price range system don't be! They are the worst agent ever and the rest are not great.
Was this review helpful? Yes
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5
people found
this helpful.by 'Anthony' 14/9/2011
- Branch:
- 20 High Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
They SOLD my house in two weeks from more money than other agents quoted! Giles the manager was brilliant, I would use them again without thinking!!! Would recommend them.
Was this review helpful? Yes
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3
people found
this helpful.by '2020' 1/9/2011
- Branch:
- 25 Windmill Street
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
this is the worst agent i have ever used.they really can talk some crap.wasted 20 weeks with these.they are not worthy of me righting any more
Was this review helpful? Yes
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2
people found
this helpful.by 'cnm2' 16/8/2011
- Branch:
- 79 King Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
Absolutely diabolical service from a Maidstone branch. I had been in contact with two agents, called Kevin and David. I was informed by David (who had spoken with the vendors) that my original offer on a property I was so very keen on purchasing had been accepted, so I lowered the offer by £2,000 to see if I could by chance get it for the best price. I waited two weeks and heard nothing.
I called the agents repeatedly and kept getting the same useless Kevin, who each time I called said that David was 'on the other phone' and would get him to return my call asap. That call never came. I got... (read more)Was this review helpful? Yes
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3
people found
this helpful.by 'JIT' 8/8/2011
- Branch:
- 16 High Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
What can we say - we were selling my Aunts house to move her closer to us. Ward and Partners insisted on their solicitors there was no option they said, oh and they prefer their fees on exchange not completion. They came up with 'buyers' who made offers then changed their minds pulled out reduced the price at exchange. Our last buyer was a guaranteed as a cash buyer, and we wanted a quick sale, turns out that they were always getting a mortgage on the property and quote from the solicitor ‘ the agents always knew that’. I have no proof but I suspect a back hander. If you use this agent you deserve all you get. F**kwits is the only thing we have good to say about them.
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4
people found
this helpful.by 'Steve' 21/7/2011
- Branch:
- 8/9 Cannon Street
- Services:
- Conveyancing
- Experience:
- Would you use the agent again? No
The worst ever agency, a so called Paul is very rude , ignorant, no manner.
Try to buy few properties as to invest , never called back, asked and silly and rude question.
Very soon he will be jobless as the market is getting cold and Ward & Partners service is awful.
Avoid if you want to sell as they never be bother to show the properties to start.
Time wasters!Was this review helpful? Yes
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3
people found
this helpful.by 'dave' 21/7/2011
- Branch:
- 8/9 Cannon Street
- Services:
- Conveyancing
- Experience:
- Would you use the agent again? No
totally uninterested, asked to view 2 properties, no return phone call, an email arrived asking me what i wanted again. avoid using them
Was this review helpful? Yes
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3
people found
this helpful.by 'notgoingwithwards' 29/6/2011
- Branch:
- 8 Walderslade Centre Walderslade Road Walderslade
- Services:
- Conveyancing
- Experience:
- Would you use the agent again? No
stretch the photos beyond recognition (has anyone taken this to trading standards yet?) , send properties outside of area advised we wished to buy from. Addressed post to the wrong locality (you would have thought an estate agent gets your address right). Don\'t forward details of property after clear instruction of what we wanted (potential lost purchase). I won\'t bore you more. BUT AVOID LIKE THE PLAGUE
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2
people found
this helpful.by 'Phil.' 9/6/2011
- Services:
- Conveyancing
- Experience:
- Would you use the agent again? No
Twenty weeks of my life down the pan, waiting for them to do their job properly, no chance! Even one of their sales people who accompanied the last person to view my property, was astonished. They had been unable to sell my property. Nothing but a bunch of low calibre 'whatevers'.
The new agent I engaged requested my 'Energy performance certificate' one week prior to my 28 day notice period expiring. After multiple requests from my new agent & myself the 'EPC' was released one day too late, thus creating a break in attempts to sell my property.
This was achieved, by my successful attempts at contacting the parent company. Bingo, next morning the EPC was sent to my new agent, bearing in mind I paid for that EPC, my property!!Was this review helpful? Yes
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2
people found
this helpful.by 'Miki' 3/6/2011
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Terrrible agency stay away, very lazy, never show any house, i heard also from professional people their reputation is awful. P agent is very RUDE, ignorant at least! I hope they close down soon as the market is so slow now!..
Was this review helpful? Yes
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2
people found
this helpful.by 'anon' 5/5/2011
- Branch:
- 7 Market Street
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Absolutely useless. They kept us in a bidding war. Avoid like the plague.
Was this review helpful? Yes
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2
people found
this helpful.by 'fedupbuyer' 14/3/2011
- Branch:
- 25 Windmill Street
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Requested to view a property today Monday. They can not do anything till Friday or Saturday, property empty and they have the keys, glad I did not sell my property with them.
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1
person found
this helpful.by 'Unhappy Seller' 11/3/2011
- Branch:
- 20 High Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Lazy and rude. If you want an agent who will help in a chain to move the selling and buying process along, then go somewhere else. Once Wards have a buyer, they will sit back and let everybody else do the work whilst they watch the money come in. Good look with your complaint too - I'm still waiting for a response since September 2010!
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1
person found
this helpful.by 'Raging' 13/1/2011
- Branch:
- 131 High Street
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Very rude and pushy. Viewed a property in Tonbridge and had only been in the door a matter minutes before the agent told us we had to offer this much and by Monday (viewed on sat) cos the house was under offer already. Found out on Monday that the house was never under offer as a different agent we spoke to over the phone tried to sell us the same property!! Avoid like the plague.
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1
person found
this helpful.by 'jjl' 7/10/2010
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
One word: incompetent.
Was this review helpful? Yes
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4
people found
this helpful.by 'pet/luc' 21/9/2010
- Branch:
- 60 Queen Street
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Very very good. Would recomend them to my freinds. We have had plenty of buyers through the door.
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