Wooster and Stock - Upper Sydenham, SE26
based on 46 ratings. This website contains 46 user reviews of Wooster and Stock - Upper Sydenham, SE26.
Agent Overview
Wooster and Stock
The Woodman
110 Kirkdale
Sydenham
London
Greater London
SE26 4QJ
Fax: 08456 800 461

Filter Reviews
- Sales (as a Vendor)17
- Sales (as a Buyer)16
- Sales (Prospective customer)1
Lettings (as a Landlord)7- Lettings (as a Tenant)5
- Lettings (Prospective customer)0
- Repair/Property Management0
They manage our building0- They are our factor0
- They manage our estate0
They arranged our mortgage0- Re-Mortgages (Prospective Customer)0
- Mortgages (Prospective Customer)0
Surveys0- Conveyancing0
This branch is also ranked:
Meet some of the top rated staff members of this branch
Popular links for estate agents, letting agents and properties nearby
Wooster and Stock has not joined our 'transparent agent' scheme yet.
"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Wooster and Stock, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 1 of 2)
-
FEATURED REVIEW4
people found
this helpful.
by 'G&A' 26/11/2012
- Branch:
- The Woodman
110 Kirkdale, Sydenham - Services:
- Sales (as a Vendor)
- Staff Member
- Kristy Stephanou, Jenny Holland
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
We had had our property on with another agent for some time and had decided to look elsewhere when our property didn't sell. We'd been hearing good things from friends about Wooster and Stock (some had rented through them, others had sold) so decided to get them round for a valuation. We then went into the office to chat things through and found Jenny and her staff to be down to earth and friendly. They got people through the door who seemed genuinely interested in our property (rather than poorly researched clients who were never going to buy). We dealt mostly with Kristy who had a no... (read more
)
Was this review helpful? Yes
View All Comments (1)by Kristy 26/11/2012
Thank you for such a wonderful review! You both were a pleasure to deal with and thank you again for appointing us to sell your beautiful house. Kind regards Kristy Stephanou On behalf The Sydenham Team Wooster & Stock -
by E.P., Wed 1st May 2013
- Branch:
- The Woodman
110 Kirkdale, Sydenham - Services:
- Sales (as a Buyer)
- Staff Member
- Kristy Stephanou, Jade Woolacott
- Postcode
- SE26
- Experience:
- Would you use the agent again? Yes
The Wooster team, especially Kristy, were extremely helpful, honest, informative and accommodating. Nothing was too much trouble and email queries received prompt responses. I wouldn\'t hesiitate to recommend them.
Was this review helpful? Yes
-
by Paul V, Fri 26th April 2013
- Branch:
- The Woodman
110 Kirkdale, Sydenham - Services:
- Sales (as a Vendor)
- Staff Member
- Kristy Stephanou, Jade Woolacott
- Postcode
- SE26
- Experience:
- Would you use the agent again? Yes
Agents gave solid realistic valuation, Marketing of the house was excellent with many good photos on the website and viewings began after only a few days. Viewings always took place with plenty of notice, and the agents were super careful with my two friendly but naughty and escape prone Siamese cats. Really impressive professional service, and also actually nice people to deal with - house sales aren\'t the nicest things to deal with and dealing with people who are genuinely friendly (and efficient) helps a lot. Wooster and Stock are basically the polar opposite of the \'big name\', miserable, stack \'em high and sell \'em short estate agents I\'ve had the misfortune to have to deal with.
Was this review helpful? Yes
-
1
person found
this helpful.
by Rowland, Tue 12th February 2013
- Branch:
- The Woodman
110 Kirkdale, Sydenham - Services:
- Sales (as a Vendor)
- Staff Member
- Kristy Stephanou, Zack Hill
- Postcode
- SE19
- Experience:
- Would you use the agent again? Yes
We found the staff to be very professional in arranging for the sale of our house. Even though the negotiations were not straightforward, they acted courteously. They worked to get us the right price for our home. We can certainly recommend the Wooster & Stock team at Sydenham.
Was this review helpful? Yes
-
5
people found
this helpful.
by suzie - crystal palace, Fri 16th November 2012
- Branch:
- The Woodman
110 Kirkdale, Sydenham - Services:
- Sales (as a Vendor)
- Staff Member
- Kristy Stephanou, Jenny Holland
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
We had 4 other agents come to value our unusual property with huge roof terrace, they all valued it at around £450,000.00, while Woosters saw the potential and valued it at £575,000.00. Thanks to their belief, we have now sold it at near the asking price. Thanks for believing Woosters!!! Other agents might have a little bit of egg on their faces, you know who you are! Kristy and Jenny were both highly personable and efficient, sensitive and professional. A notch above the rest!
Was this review helpful? Yes
View All Comments (1)by Kristy 26/11/2012
Hello Suzie Thank you for your amazing review about us, it did make us giggle......and smile. You were both a delight to work with, it really was a pleasure to sell such a unique, gorgeous property! We look forward to working with you again in the new year, no doubt we'll see you around. Kind regards Kristy On behalf of the Sydenham Team Wooster & Stock -
12
people found
this helpful.
by Very unhappy tenant, Tue 13th November 2012
- Branch:
- The Woodman
110 Kirkdale, Sydenham - Services:
- Lettings (as a Tenant)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
Generally I fathom to understand just how a property rental agency can get things so wrong. The level of customer service is beyond appalling, along with the lack of communication and the lack of action. It\'s not a matter of waiting for days for things to be sorted with them, or even weeks. It goes into months. Literally. Their complaints process seems to based around ignoring you, and then when things escalate,rude and threatening. Once they have your deposit and first months rent, they just don\'t want to know. Having looked at the recent positive reviews on this site and the prior negative ones, I can only assume that Wooster & Stock have got all their employes to write positively about them. In particular their MD complained about this site on EstateAgentToday.co.uk, thus I imagine these positive reviews are a damage limitation exercise. I can only recommend people to avoid this company at all costs. Please read the early negative reviews for a true experience.
Was this review helpful? Yes
-
3
people found
this helpful.
by Louisa & Doug, Sun 4th November 2012
- Branch:
- The Woodman
110 Kirkdale, Sydenham - Services:
- Sales (as a Buyer)
- Staff Member
- Jade Woolacott
- Postcode
- SE26
- Experience:
- Would you use the agent again? Yes
Wooster and Stock (Jade inparticular) provided a fantastic service & answered all questions promptly and effeciantly. We througherly recommend them. Thanks Jade for all you support! Louisa & Doug
Was this review helpful? Yes
-
3
people found
this helpful.
by Nadia Foulds, Wed 31st October 2012
- Branch:
- The Woodman
110 Kirkdale, Sydenham - Services:
- Lettings (as a Landlord)
- Staff Member
- Kristy Stephanou
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
Kristy is a very professional young lady who works with an impeccable manner. She sold my property within 48hours and I wouldn\'t hesitate in recommending her and Wooster and Stock to anybody considering renting or selling their property.
Was this review helpful? Yes
-
2
people found
this helpful.
by Emma Field, Tue 23rd October 2012
- Branch:
- The Woodman
110 Kirkdale, Sydenham - Services:
- Lettings (as a Landlord)
- Staff Member
- Zack Hill, Jade Woolacott
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
8/10. Firstly the quality of the pictures advertising the property on the web was excellent enhanced by a brilliant write up that was engaging, witty and also to the point. The let was slightly complicated in that animals were involved but Jade (lettings agent) did not bat an eyelid and found several suitable people. However when I had to pull out due to a collapse in the chain my end ie totally genuine reasons I got the impression that they thought I was just messing them around. So this was the only low point. The star of the show though was Zack - front of house - often a weak point in all companies whose efficiency and enthusiasm played an invaluable role in making things go smoothly.
Was this review helpful? Yes
-
4
people found
this helpful.
by JenW, Tue 25th September 2012
- Branch:
- The Woodman
110 Kirkdale, Sydenham - Services:
- Sales (as a Buyer)
- Staff Member
- Kristy Stephanou
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
We had a very positive experience of Wooster and Stock, following a long period of looking and a purchase we had to abort, partly because of information not passed on by another agent. The whole process took just over 7 weeks and Kristy was in contact with us every step of the way. I felt she bridged the gap between all interested parties smoothly and with sensitivity. Everyone in the office was helpful, polite and speedy in responding to our questions - all of which were taken seriously, no matter how apparently trivial. I\'d highly recommend them.
Was this review helpful? Yes
View All Comments (1)by Kristy 26/09/2012
Thank you for your kind words Jenny, it is really appreciated, you were a pleasure to deal with and we hope you are happy in your new beautiful property. We wish you all the best and thanks again for purchasing through Wooster & Stock. Kind regards Kristy -
5
people found
this helpful.
by Derek Johnston, Tue 11th September 2012
- Branch:
- The Woodman
110 Kirkdale, Sydenham - Services:
- Lettings (as a Tenant)
- Staff Member
- Jade Woolacott
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
Jade arranged us a viewing on very short notice of a property we were interested in letting for our company.She also made it available through her lunch hour for a second inspection for our employees.We took the property and Jade even arranged a B&B for our employees to stay in until the property became available.We found her to be very helpfull indeed and she clearly went out of her way to accomodate us.We would be delighted to use the company again.
Was this review helpful? Yes
View All Comments (1)by Jade 12/09/2012
Thank you very much for the great feed back! It was a pleasure dealing with you and your employee's - A nice and straight forward let with a very organised company! :) -
4
people found
this helpful.
by Satisfied vendor, Tue 28th August 2012
- Branch:
- The Woodman
110 Kirkdale, Sydenham - Services:
- Sales (as a Vendor)
- Staff Member
- Jade Woolacott, Zack Hill
- Postcode
- SE26
- Experience:
- Would you use the agent again? Yes
The agent priced the house realistically and marketed it well, advising on anything that might deter potential buyers. They undertook all viewings and provided both verbal and written feedback. They secured a sale within a relatively short time scale and indeed I had two buyers making an offer on the same day. Jade kept in contact throughout the transaction and maintained communication with myself and the buyers. I found the agent knowledgeable about the local market, interested in their clients and professional and friendly in their dealings.
Was this review helpful? Yes
View All Comments (1)by Jade 11/09/2012
And what a pleasure it was to deal with such a pleasant and loyal vendor! Thank you very much for the feed back! :) -
4
people found
this helpful.
by Giles, Sat 11th August 2012
- Branch:
- The Woodman
110 Kirkdale, Sydenham - Services:
- Sales (as a Buyer)
- Staff Member
- Kristy Stephanou
- Postcode
- SE26
- Experience:
- Would you use the agent again? Yes
I viewed three properties with this agent and was able to make a decision almost straightaway. Kristy Stephanou was very approachable and knew the properties in the area well. If there was something she wasn\'t certain of, she didn\'t give us any bullshit. She offered a lift to the station and was generally pleasant and obliging. The process thereafter was relatively painless, and any slight problems I had were to do with the solicitors rather than the estate agents. She stayed in touch rather than letting things drift, but was never too pushy.
Was this review helpful? Yes
View All Comments (1)by Kristy 12/09/2012
Thank you for your kind words Giles, it was a pleasure to work with you and I hope you're enjoying the new pad. All the best. Kristy -
6
people found
this helpful.
by MC, Tue 31st July 2012
- Branch:
- The Woodman
110 Kirkdale, Sydenham - Services:
- Sales (as a Vendor)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
I was happy with the experience of using W&S. I saw and spoke with several different agents before deciding who to go with. I negotiated a 1% commission and I liked the manager who was \'normal\' and not overly \'salesy\' which several of the other agents had been. I was optimistic about a quick sale and heard all the right noises from all the agents seen. I opted for W&S due to the 1% and I liked how they came over. My property was sold within a month - perfect. I had found the initial process of getting my particulars right a little painful but I know I\'m fastidious about detail.... (read more
Was this review helpful? Yes
)
View All Comments (1)by Jenny Holland 07/09/2012
Hi MC Thanks for the good review and the feedback we will definitely work on improving our communication, and hopefully if we do work together again in the future we can turn 4 stars into 5! Hope you are getting settled in to your new home! All the best Wooster Sydenham -
5
people found
this helpful.
by Richard, Tue 31st July 2012
- Branch:
- The Woodman
110 Kirkdale, Sydenham - Services:
- Sales (as a Vendor)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
Wooster and Stock initially stood out for us because of their colourful and eye-catching prose and great property photos. We\'d also had good experiences as prospective buyers during a previous sale. What\'s great about them is that you feel like you\'re dealing with real people rather than yet another huge high street chain, and that they have a strong professional commitment to your sale. Wooster and Stock did a good job of presenting our flat to the online market, and then worked hard to get people along to view it, which was all the more important at a time when the property market has been so challenging. Once they had found us a buyer and the sale was underway, they did a great job of staying cool under pressure while working professionally to move things forward. Moving house seems peculiarly difficult in this country compared to most others, with all kinds of surprising challenges to navigate, so it\'s good to have a reliable team like Wooster and Stock on your side.
Was this review helpful? Yes
-
4
people found
this helpful.
by Anja Jensen, Mon 16th July 2012
- Branch:
- The Woodman
110 Kirkdale, Sydenham - Services:
- Sales (as a Vendor)
- Staff Member
- , Kristy Stephanou
- Postcode
- SE26
- Experience:
- Would you use the agent again? Yes
Our 2 bed flat had been on the market for 6 month with another agent unsuccessfulyl when we eventually asked Wooster and Stock to take over. It was a very good choice indeed! They basically got us a buyer within a month and a half, but prior to that we always felt that the viewings were very well pitched. We overheard Kristy at a couple of viewings and were very impressed by the way she sold our area, features of the flat and potential improvements. We were in a chain and had found our dream buy, but Kristy worked really hard for us in that final part of process so that we achieved what we wanted. If we are ever to sell again, it will definitaly be with Wooster and Stock providing very standards throughout the process.
Was this review helpful? Yes
-
4
people found
this helpful.
by Glyn Limpenny, Fri 13th July 2012
- Branch:
- The Woodman
110 Kirkdale, Sydenham - Services:
- Lettings (as a Landlord)
- Staff Member
- Kristy Stephanou
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
We a pleasure dealing with such a professional team. Good communication and outstanding service. Highly Recommended
Was this review helpful? Yes
-
4
people found
this helpful.
by Dr. A Mohamedali, Thu 21st June 2012
- Branch:
- The Woodman
110 Kirkdale, Sydenham - Services:
- Sales (as a Buyer)
- Staff Member
- Jenny Holland, Kristy Stephanou
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
I have had multiple dealings with this branch in the capacity of buying, as a tenant and a landlord. They are professional people who have always provided timely advice and took a genuine interest in looking after their clients. One thing to note that has always been impressive is the attention to detail that give when marketing the property on their website. The creative use of language for property description make a positive impact in wishing to view the property, unlike other high street agents who in most cases summarize points as bullet points. My dealings with Jenny, Kristy and Zack in the office have been positive all the way. Keep up the good work and thank you for your help.
Was this review helpful? Yes
-
3
people found
this helpful.
by Matt Forrester, Wed 20th June 2012
- Branch:
- The Woodman
110 Kirkdale, Sydenham - Services:
- Sales (as a Buyer)
- Staff Member
- Kristy Stephanou
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
It\'s probably fair to say my flat purchase was not the easiest, I and my solicitors had many issues getting information from the freeholder. Kristy at Wooster and Stock worked really hard at getting the issues resolved and even went to visit the freeholder in person, which I think is beyond the normal call of a estate agent. So on my purchase I think they did an amazing job!
Was this review helpful? Yes
-
6
people found
this helpful.
by Richard Thomas, Fri 15th June 2012
- Branch:
- The Woodman
110 Kirkdale, Sydenham - Services:
- Lettings (as a Landlord)
- Staff Member
- Jenny Holland, Zack Hill
- Postcode
- SE4
- Experience:
- Would you use the agent again? Yes
Property was let within 45 minutes of the first people through the door to view. Jenny and Zack were also involved in attempts to sell the property I certainly could not complain about the efforts W&S made when trying to sell the property, there were people round every week for about 4 months. Eventually it was decided to let the property and W&S have been managing the property since then. Both Jenny and Zack (and everyone else I\'ve dealt with at (W&S) ahve been lovely people to deal with, and I\'d certainyl recommend Wooster and Stock to anyone looking to buy, sell or let a property in South London..
Was this review helpful? Yes
-
6
people found
this helpful.
by patricia, Thu 14th June 2012
- Branch:
- The Woodman
110 Kirkdale, Sydenham - Services:
- Sales (Prospective customer)
- Staff Member
- Kristy Stephanou
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
Dealing with this agent was an unexpected pleasure. They were polite, straightforward and knowleageable, not pushy, and showed great respect for the vendor.They were dilligent in trying to find a property that suited my needs; none of which I have found to be the case for other agents.
Was this review helpful? Yes
-
6
people found
this helpful.
by Ritchie, Mon 11th June 2012
- Branch:
- The Woodman
110 Kirkdale, Sydenham - Services:
- Sales (as a Buyer)
- Staff Member
- Kristy Stephanou
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
Dealing with Wooster Stock was a real pleasure. It was a fairly straightforward sale but nonetheless they acted wth a great deal of efficiency and integrity throughout the process which seems rare these days.
Was this review helpful? Yes
-
6
people found
this helpful.
by Susan, Sat 9th June 2012
- Branch:
- The Woodman
110 Kirkdale, Sydenham - Services:
- Sales (as a Vendor)
- Staff Member
- Kristy Stephanou
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
Kristy was very convincing in our valuation meeting and also come across as very direct, no unnecessary sales spiel etc which I appreciated. Zack is always very polite and efficient on the phone. The team have been very pro-active in finding a buyer, and also at chasing up all parties to push the transaction through. Kristy has been great at keeping me up to date and liaising with my vendors agent when necessary. We are now almost ready to complete after just 2 months.
Was this review helpful? Yes
-
7
people found
this helpful.
by Sam P, Tue 5th June 2012
- Branch:
- The Woodman
110 Kirkdale, Sydenham - Services:
- Sales (as a Buyer)
- Staff Member
- Kristy Stephanou
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
I\'m currently liaising with Kristy at W&S in Sydenham as I buy an apartment in the area. Both Kristy and Jenny at the branch have been really helpful to this first-time buyer and helped me interpret the buying process through its initial stages. They\'ve happily answered all my first-time buyer questions and didn\'t make me feel stupid for asking what I\'m sure are quite basic things. As soon as my offer was accepted, Kristy and Jenny agreed not to show the apartment further and took it off Rightmove, which I thought was brilliant of them; made me a little less fearful of being gazumped. And Kristy was in touch with my solicitor with the initial information for the sale straight away. Very efficient, friendly and helpful all round!
Was this review helpful? Yes
-
7
people found
this helpful.
by Mulika, Fri 1st June 2012
- Branch:
- The Woodman
110 Kirkdale, Sydenham - Services:
- Sales (as a Buyer)
- Staff Member
- Kristy Stephanou
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
Wooster & Stock were extremely professional in their dealings with us and were sympathetic to our needs during a purchase which was far from straight forward.
Was this review helpful? Yes
-
9
people found
this helpful.
by Rebecca, Thu 24th May 2012
- Branch:
- The Woodman
110 Kirkdale, Sydenham - Services:
- Lettings (as a Landlord)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
The service at Wooster and Stock has been fantastic - helpful, professional and very friendly. Their website is very user friendly and I will definitely be using them again - would recommend them!!
Was this review helpful? Yes
-
8
people found
this helpful.
by E&T SE23, Thu 24th May 2012
- Branch:
- The Woodman
110 Kirkdale, Sydenham - Services:
- Sales (as a Buyer)
- Staff Member
- Kristy Stephanou
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
From day 1, Kristy was really friendly, answering our emails very promptly, and we manged to secure a great property with her help and patience. I hadnt realised how complicated the coordination between the whole team would need to be. But it worked well. Wooster & Stock was recommened to us by a friend and we will be doing the same. Thanks very much again.
Was this review helpful? Yes
-
9
people found
this helpful.
by peter baikie, Tue 22nd May 2012
- Branch:
- The Woodman
110 Kirkdale, Sydenham - Services:
- Sales (as a Vendor)
- Staff Member
- Kristy Stephanou, Jenny Holland
- Postcode
- SE23
- Experience:
- Would you use the agent again? Yes
I had four estate agents round to the flat to view the property - they all quoted different prices which was interesting. I met Jenny Holland from Woosters who was very friendly and honest. Her estimate was in the middle and the report she submitted was very thorough. I felt most at ease with her and she had a good sense of humour. I then checked the W & S website which was the best out of the five I saw so I decided to go with them. The photographer then came and was very nice and quick. I got full approval over the entry which after a minor tweak went up on the website. Quite quickly,... (read more
Was this review helpful? Yes
)
-
7
people found
this helpful.
by Helen Van P, Mon 14th May 2012
- Branch:
- The Woodman
110 Kirkdale, Sydenham - Services:
- Sales (as a Vendor)
- Staff Member
- Jade Woolacott
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
Wooster and stock sold my house during a difficult time for the property market at the end of last year. Although Jade is a new member of staff I found her to be proffessional, thorough and extremely pleasant throughout the transaction, which was particularly lengthy and at times very stressful. After the sale I also received a glossy book detailing my house which was a lovely gesture. I wouldn\'t hesitate to use Wooster and Stock again for a future sale or purchase.
Was this review helpful? Yes
View All Comments (1)by Jade 11/09/2012
What a beautiful house and a lovely vendor! Thank you for the great feed back! It was a pleasure to work with you! :) -
5
people found
this helpful.
by David, Fri 11th May 2012
- Branch:
- The Woodman
110 Kirkdale, Sydenham - Services:
- Lettings (as a Landlord)
- Staff Member
- Jenny Holland, Kristy Stephanou
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
Wooster & Stock Sydenham Branch have assisted me in letting and managing my properties over the past 5 years or so.They have often gone beyond the usual levels of customer service by showing a marked willingness to close deals, give information or advice to both Landlords and tenants and sacrifice some of their own time outside of office hours.
Was this review helpful? Yes



