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    Molly Commens
Meet the Team
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Wooster and Stock

39 Grove Lane
Camberwell, London
Greater London
SE5 8SP
020 7708 6700

Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees 0% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting No data

 
1 Star Review
Mar 11,2014
Minithumbdown
By:
Mar 11,2014
0 people found
this helpful
As property managers, they let a large property to us without cleaning properly (dust, debris and mold), one bedroom was uninhabitable for the first two weeks due to refurbishment work that we were told was finished but wasn\'t, mountain of rubbish bags left outside front door, gas leak at time of moving in deemed "imminent threat to life" by British Gas, external doors and windows not lockable. Refusal to take responsibility for or deal with issues. Property not managed well (by same ...
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What agent could do to change your mind?
Agent could have taken responsibility for issues with the house and honoured their management contract to look after the house and maintain the property.
Was this helpful? Yes
By: Management
Mar 14, 2014
WeÒ€ℒre sorry youÒ€ℒve had such a bad experience renting your property and any distress this may have caused. Please note, Wooster & Stock (Lettings) LLP was sold over a year ago and Luke Wooster Ltd t/as Wooster & Stock is a new company concentrating their efforts purely on sales. The individuals mentioned in your review do not work for Wooster & Stock and do not represent us as a company in any way. I would encourage you to contact the individuals involved directly to s....
By: Management
Mar 14, 2014
View all comments (2) Dear Disgruntled, WeÒ€ℒre sorry youÒ€ℒve had such a bad experience renting your property and any distress this may have caused. Please note, Wooster & Stock (Lettings) LLP was sold over a year ago and Luke Wooster Ltd t/as Wooster & Stock is a new company concentrating their efforts purely on sales. The individuals mentioned in your review do not work for Wooster & Stock and do not represent us as a company in any way. I would encourage you to contact the individuals i
5 Star Review
Feb 17,2014
Minithumbup
By:
Feb 17,2014
1 people found
this helpful
The time between offering on this property and moving in was much longer than we expected it to be and probably longer than average. However at every stage in our protracted negotiations with the vendors, Thanh was fair and honest in his assessment and handling of the problems. I do wonder whether we would have proceeded with this purchase if we had not received such helpful service from Thanh. Thank you Wooster and Stock, If I had used Foxtons, I would still be looking!!...
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5 Star Review
Nov 01,2013
Minithumbup
By:
Nov 01,2013
1 people found
this helpful
The agents gave a thorough and accurate description of the pricing and the steps they would follow to sell the property. The communication was excellent with regular updates and I managed to sell my property in a relatively short time....
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4 Star Review
Nov 01,2013
Minithumbup
By:
Nov 01,2013
2 people found
this helpful
We\'ve had dealings with Wooster and Stock a few times over the last few years, while we decided whether to sell or not. Throughout they\'ve been professional, courteous- and patient! Overall we\'ve been very impressed and would not have gone with any other agency....
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5 Star Review
Oct 25,2013
Minithumbup
By:
Oct 25,2013
1 people found
this helpful
Very good experience with Wooster & Stock buying our first property. Julia was great to deal with and the completetion executed extremely well. Highly recommended!...
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5 Star Review
Sep 22,2013
Minithumbup
By:
Sep 22,2013
2 people found
this helpful
The real local knowledge that Wooster Stock bring meant that despite valuing our much loved house at a figure significantly higher than the other 3 agents who viewed it, Luke Wooster was entirely confident that they could achieve the price. He was proved right when we got an asking price offer in two weeks. The showing and sale were handled by Julia Russell who is expert, professional and always easy to contact. It was clear that our purchasers found her as approachable and friendly as we did. T...
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5 Star Review
Sep 08,2013
Minithumbup
By:
Sep 08,2013
2 people found
this helpful
Wooster and Stock are rightly the premier agents in this part of South East London. This must be due primarily to the refreshing approach to the customer- there are no tricksy ploys used to either snare business or attract panic-buys; instead they value well and accurately and expend effort taking great photos and writing appealing descriptions, then do what they can to smooth the two halves of the sale. It\'s not applied calculus, but it is rarer than it should be. One can only hope that oth...
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5 Star Review
Aug 01,2013
Minithumbup
By:
Aug 01,2013
1 people found
this helpful
I recently bought my first property through Wooster and Stock. The service I got was phenomenal and Dominique was always happy to help with what was quite a complicated purchase. I had been looking in the area for a while and I can honestly say that there is no comparison between these agents and some of the others I used. I would strongly recommend Wooster and Stock and I will certainly use them again in the future....
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5 Star Review
Jul 12,2013
Minithumbup
By:
Jul 12,2013
2 people found
this helpful
Wooster and Stock made our house buying experience, although not exactly easy, as good as it could have been. Ali in particular worked hard not only to do her own job perfectly but also to make up for the defects in us, our seller, our solicitors and our mortgage company! She was always contactable and a pleasure to deal with....
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5 Star Review
Jun 25,2013
Minithumbup
By:
Jun 25,2013
4 people found
this helpful
Luke Bishop dealt with this sale in a firm-handed, reassuring way. This man went above and beyond the call if duty dealing not just with the sale but with my vendor and his agent in order to keep the chain \'sweet\' and informed. He was cheerful, industrious and guided the sale with abject professionalism and good manners. If ever the role of estate agent was tarred with an unsavoury brush, this was its polar opposite. I recommend Wooster & Stock and Luke in a heartbeat - everything was made...
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5 Star Review
Jun 21,2013
Minithumbup
By:
Jun 21,2013
1 people found
this helpful
Really proactive throughout and keen to find out what we really wanted / what suited our demands and personal taste. Always made sure to show me new properties as soon as they became available and took her time. Great flow of communication and even emailed me back on her day off! Overall I couldn\'t have asked for better service and would happily recommend the agency and Dominique Spens to anyone who\'s looking to buy!...
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3 Star Review
Jun 18,2013
Minithumbdown
By:
Jun 18,2013
0 people found
this helpful
I feel the agents do not work with the seller, if you are moving out of the area as you are no longer seen as a potential client and almost a hinderance . When the details of the sale were passed over to my solicitor for payment, Wooster and Stock charged 1.5% and not 1.25% as previously advised and agreed in my contract with them. CHECK YOUR INVOICE CARFULLY. On the day of completion I went to the estate agents to drop off my keys, only to find they had moved office without advising me (how...
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What agent could do to change your mind?
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5 Star Review
Jun 08,2013
Minithumbup
By:
Jun 08,2013
1 people found
this helpful
From the start we received an informed and helpful service and never felt like we were being pushed into anything. We had had previous experiences of being shown bad properties by other agents who failed to recognise the negative aspects of the properties. Not so with Wooster and Stock who always gave the impression that we were there to make the decision ourselves. Ali (Devlin) was lovely to work with and incredibly efficient despite the fact that this was the first property we had bought and w...
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Was this helpful? Yes
By: Ali Devlin
Jun 11, 2013
Thank you very much for your positive comments. I wish you all the best in your new home - hopefully we can help you again in the future.....
5 Star Review
Jun 04,2013
Minithumbup
By:
Jun 04,2013
1 people found
this helpful
I found Wooster Stock very friendly and helpful (I know all agents to buyers are) but as I was particularly demanding with regarding the fact it had taken an extremely long time to find a good place I had a lot of fears and wanted everything done quickly. They were always ready and cheerful in assisting me with my purchase. I was impressed by the response time. I never felt that they left me waiting....
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5 Star Review
Mar 19,2013
Minithumbup
By:
Mar 19,2013
4 people found
this helpful
Its always great to have your faith restored in Estate Agents and Wooster & Stock did just that and more. A professional but friendly service from the start. I met with Luke who valued my property and from that moment on I was confident I was in good hands. No wide boy chat from these guys. The property was photographed beautifully and the write up was honest, witty and informative. Thanh was fantastic in advising us on everything from pricing, arranging viewings, to negotiating more challen...
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1 Star Review
Mar 07,2013
Minithumbdown
By:
Mar 07,2013
6 people found
this helpful
Moved into an overpriced decrepit house on Grove Lane owned by Wooster & Stock. Upon moving in my room was unlivable, with an entire wall covered in damp and the whole room covered in filth. It took 3 months of unanswered emails for Bruce to send someone to fix the wall. In between those three months the damp spread throughout my room and into the bathroom. I always dealt with a different estate agent each time I spoke to W&S, and none of them seemed to communicate with one another, so I...
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What agent could do to change your mind?
When you confront Bruce he acts like an awkward child who cannot face issues with his house. He will ignore all emails - only visits to the actual office resulted in action. It\'s almost laughable how awful W&S is. Don\'t use them.
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By: Luke Wooster Ltd.
Jun 07, 2013
Luke Wooster totally understands and empathises with you with regard to the problems you endured during your tenancy. Wooster & Stock (Lettings) LLP was sold earlier this year and your tenancy and return of your deposit would now be managed by Boston Property. Bruce would continue to be your point of contact if this has not been resolved already. Luke Wooster Ltd t/as Wooster & Stock solely concentrates on the sale of property.....
5 Star Review
Dec 15,2012
Minithumbup
By:
Dec 15,2012
2 people found
this helpful
Luke and his team provided an excellent service. They understood quickly what we were looking for and Luke has a nice laid back manner. More importantly, he clearly knows the area and so I felt I could trust his judgement. They were always accomodating with viewings (we had 3). Crucially, they kept the pressure on both sides to reach settlement before completion but did so with a friendly manner....
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5 Star Review
Dec 13,2012
Minithumbup
By:
Dec 13,2012
2 people found
this helpful
They suggested a significantly higher price than any other agent proposed, obtained it, and calmed my nerves while waiting to achieve it (I had a deadline). They showed nothing but calm professionalism and i had no qualms about leaving them with keys and negotiations....
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5 Star Review
Dec 13,2012
Minithumbup
By:
Dec 13,2012
2 people found
this helpful
Wooster & Stock had managed my tenanted property for many years and given an exceptional service so I had no hesitation in appointing them as Agent when I wanted to sell my property. They were totally professional, polite, attentive and very speedy - I sold within a short time at the asking price. I am delighted and would recommend them without reservation....
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4 Star Review
Dec 13,2012
Minithumbup
By:
Dec 13,2012
1 people found
this helpful
In total the property was on the market for 6 months. It took a while for viewings to get going and then it felt like things slowed down. Whether this was due to a slow period in the market or an element of inactivity on the part of the agent I really couldn\'t say for sure. However, with the introduction of a new agent (Julia Russell) a suitable offer was accepted and a sale was achieved quickly and successfully. Julia was there to help with the problems that come with seeing a sale through and...
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2 Star Review
Dec 10,2012
Minithumbdown
By:
Dec 10,2012
5 people found
this helpful
I am still quite shocked how Wooster & Stock has treated us after we moved out from one of their properties. There\'s been a complete lack of communication, and it took over 3 months to get our deposit back after numerous call, e-mails and showing up at their office. At one point I was even worried that we would never get our money back. If I knew how horrible we would be treated I would never have used this agency, and I would strongly recommend everyone to stay away from them, especially i...
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What agent could do to change your mind?
One word: communication
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By: Wooster & Stock Camberwell
Dec 17, 2012
Wooster & Stock deal with a huge number of students tenants, as many agents in the area do not entertain the student market at all, we make a point to ensure that students are given advice and guidance and offer a good selection of properties that would not usually be available to students, furthermore Wooster & Stock are frequently invited to student housing days and offer advice and support to students Γ’β‚¬β€œ we and our landlords very much value our student tenants. The property i....
4 Star Review
Dec 06,2012
Minithumbup
By:
Dec 06,2012
4 people found
this helpful
The good thing was that Wooster and stock sold my property although the price achieved was less than hoped for.Like a lot of other property in South London I had had subsidence issues in the past which put a lot of people off and allowed negotiation from the eventual buyers. Wooster and Stock were able to get a lot of potential customers through the door so we had lots of viewings. The viewings were all carried out by the staff and they communicated well with us over this. It seems that they ha...
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5 Star Review
Dec 04,2012
Minithumbup
By:
Dec 04,2012
2 people found
this helpful
Wooster and Stock provided a very professional service throughout our sale. They provided good advice and handled our very difficult buyer very well. Excellent quality of publicity and sales promotion - very polished marketing, which led to a good price for our house in a time when it\'s difficult to sell. It felt like a very bespoke service, always attentive to our needs - a good balance of personal and professional. I would highly recommend Wooster and Stock to anyone wanting to sell in th...
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5 Star Review
Oct 19,2012
Minithumbup
By:
Oct 19,2012
2 people found
this helpful
It was an extremely slow and frustrating process arranging the sale of my property and it felt like it was never going to happen. I thank Wooster and Stock for helping negotiate with the seller and for their flexibiltiy in letting me view the flat and gain access. Their style is relaxed, unpushy and enthuisiastic. I am so pleased to move to the Camberwell area and the more I find out about it, the more I love it. Thank you Julia!...
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5 Star Review
Jun 26,2012
Minithumbup
By:
Jun 26,2012
4 people found
this helpful
Wooster and Stock worked hard in all aspects of selling our property. We chose them because they showed real enthusiasm for our house great knowledge of the area and a proven track record at obtaining excellent sale prices. The marketing, photographs and description of our house were terrific. They worked with a journalist to have our property feature in a real estate column. We were initially disappointed by the small number of viewings, however, we went under offer after three and a half week...
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5 Star Review
Jun 12,2012
Minithumbup
By:
Jun 12,2012
8 people found
this helpful
I have bought and sold through Wooster and Stock a couple of times now and they never fail to make the experience feel both smooth and effortless. They are a unique agent in their very personable approach, ability to understand you and their portfolio of property is consistently a cut above the rest. Having just sold my house last week I wanted to write and say how happy I was with the whole team at the Camberwell office. An accurate valuation, superb photography & property particulars and e...
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5 Star Review
May 16,2012
Minithumbup
By:
May 16,2012
7 people found
this helpful
We sold our house in Camberwell through Wooster & Stock last July. The sale was in no way straight forward and Becky was thoroughly calm, patient and professional throughout the process. Our Solicitor remarked that she had never worked with an estate agent of such a high standard in over 30 years of practice. We have no hesitation in recommending W&S if you are thinking of selling a property in South London....
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5 Star Review
May 15,2012
Minithumbup
By:
May 15,2012
7 people found
this helpful
I sold my flat through W and S in July 2011, I found them professional in every way. The flat sold within 7 days and Becky was not only extremely helpful, but negotiated efficinetly with the buyers and enabled the sale to go through smoothly. Their local knowledge and success was the reason I selected them and I would have no hesitation in recommending them to others....
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4 Star Review
May 13,2012
Minithumbup
By:
May 13,2012
6 people found
this helpful
Very pleased with this agent\'s down-to-earth approach and efficiency. Would recommend them without hesitation!...
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5 Star Review
May 12,2012
Minithumbup
By:
May 12,2012
6 people found
this helpful
Becky was very patient and helpful, and once I had visited a few properties, she knew exactly the type of property I was interested in. Wooster and Stock were very good at communicating at all times, managing the offer process well, and after the offer was agreed were happy to arrange to visit the house to plan how my furniture would work. I highly recommend their personal and professional service....
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Luke Bishop - upload your photo Luke Bishop
31 reviews

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Becky Munday - upload your photo Becky Munday
4 reviews

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Thanh Phan - upload your photo Thanh Phan
3 reviews

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Graham Lacey - upload your photo Graham Lacey
1 reviews

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Luke Wooster - upload your photo Luke Wooster
3 reviews

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Bruce Alsen - upload your photo Bruce Alsen
2 reviews

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Ewen McFee - upload your photo Ewen McFee
1 reviews

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Dominique Spens - no image available Dominique Spens
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Aimee Fancourt - no image available Aimee Fancourt
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Molly Commens - upload your photo Molly Commens
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