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  • Sharon Sheehy
    Sharon Sheehy
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    Emma Western
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    Faye Stone
  • Rebecca Whitethread
    Rebecca Whitethread
Meet the Team
Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting 22 branches our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.
Townends

127-129 Percy Road
Whitton, Twickenham
Greater London
TW2 6HT
020 8898 5500

Areas covered
  • Whitton,
  • TW8
  • Hounslow
  • TW3
  • TW4
  • TW5
  • TW7
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
76% customers were satisfied with fees 84% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £188,000
  • Max: £542,250

Letting
  • Min: £850
  • Max: £2,500

 
5 Star Review
Feb 06,2016
Minithumbup
By:
Feb 06,2016
0 people found
this helpful
Rebecca is extremely helpful, efficient and a pleasure to deal with. She conducted a large number of viewings for my property and has always found me great tenants. She's a hardworker and you always feel she does a great job!...
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Comment on agent fees
I am happy with the fee's
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5 Star Review
Feb 04,2016
Minithumbup
By:
Feb 04,2016
0 people found
this helpful
Rebecca has been a dream to work with !!! As a first time landlord, i obviously had quite a few questions concerning the letting of my property. Rebecca was always on hand to provide the answers and put my mind at ease. She came to view my property,discussed my needs and took some great pictures. She even had potential tenants in mind, and had my property on the market the same evening. Long story short, Rebecca found me the purfect tenants within a week.........First class service !...
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Comment on agent fees
I was very happy with the deal, very competitive.
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5 Star Review
Feb 04,2016
Minithumbup
By:
Feb 04,2016
0 people found
this helpful
We have been very happy with Townends professional service. We have dealt with Rebecca and are very happy with the service. Our property has been let out in less than two weeks at the price that we wanted, very good communcation and service. it was nice to receive an email confirming a viewing, it helped us to see how things were progressing. We would definetly recommend them...
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Comment on agent fees
The fees are reasonable and the service is excellent.
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5 Star Review
Feb 04,2016
Minithumbup
By:
Feb 04,2016
0 people found
this helpful
Rebecca was very helpful, friendly, knowledgable. A professional service which made the letting process, dare I say, enjoyable. I will definitely consider Townends again should I consider letting a property in the future....
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Comment on agent fees
Good
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5 Star Review
Jan 29,2016
Minithumbup
By:
Jan 29,2016
0 people found
this helpful
Well what can I say! We have purchased 2 properties with Sharon and Townends. The second purchase proved to be a very complicated and extremely stressful process Sharon was simply brilliant she remained positive and supportive throughout and I highly recommend her services...
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Comment on agent fees
good
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5 Star Review
Jan 27,2016
Minithumbup
By:
Jan 27,2016
0 people found
this helpful
Sharon has been amazing throughout the process. She has not only ensured that everything went as smoothly as it possibly could, but she has practically been a personal counsellor; metaphorically holding my hand during some very stressful periods I personally encumbered which were nothing to do with the sale...she went above and beyond to say the least...being incredibly helpful every step of the way. I cannot recommend her highly enough....
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Comment on agent fees
N/A
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5 Star Review
Dec 21,2015
Minithumbup
By:
Dec 21,2015
0 people found
this helpful
We welcomed new tenants to our property today and have been delighted with how Becky at Townends has supported us through our first rental process. Becky and her colleagues at the Twickenham branch been friendly and professional from the start, really understanding our needs and identifying tenants at relatively short notice in the run up to Christmas. Through their perseverance we were able to move out yesterday and have tenants move in today, and despite some unexpected contractual issues, t...
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5 Star Review
Dec 17,2015
Minithumbup
By:
Dec 17,2015
1 people found
this helpful
I have been a landlord client of Townends for a number of years. I appreciated the prompt proposal from Rebecca for an appropriate calibre of tenant for a long term letting when the property became vacant. The rent level attained was above initial expectations. The local direct assistance by both Rebecca and Faye with the process of the changeover and occupancy was effective and any issues arising were quickly resolved....
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5 Star Review
Nov 27,2015
Minithumbup
By:
Nov 27,2015
0 people found
this helpful
Amazing customer service. Both Katie and Rebecca understood exactly what were my needs and provided targeted options in an extremely efficient and professional way....
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5 Star Review
Oct 26,2015
Minithumbup
By:
Oct 26,2015
0 people found
this helpful
We were very happy with the service we received from Townends. Rebecca was fantastic, she found the perfect tenants, kept us well informed at all times and made the whole process very easy. I feel confident that our property will be well looked after and would definitely recommend them....
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5 Star Review
Oct 08,2015
Minithumbup
By:
Oct 08,2015
1 people found
this helpful
We recently purchased a property from Townends Whitton Branch. Sharon Sheehy dealt with this transaction. Sharon is extremely knowledgeable, professional and has years of valued experience in the property world. This is the second purchase through Sharon and i can honestly say, "we wish we could use her for all our property dealings, but others are not in the local area" Sharon is efficient, always calls you back quickly, smiles and appears to enjoy her work. Both times we have dealt w...
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5 Star Review
Sep 27,2015
Minithumbup
By:
Sep 27,2015
0 people found
this helpful
Rebecca has been professional and prompt with every request I have had. Any issues have been reported immediately and I'm the support to get the issue resolved has been excellent. I would recommend Townends Percy Road...
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5 Star Review
Sep 22,2015
Minithumbup
By:
Sep 22,2015
0 people found
this helpful
I have absolutely no hesitation in recommending Townends to others. I recently exchanged a contract. It was a lengthy process due to the reasons beyond our control and it was frustrating at times. Townends supported me throughout the process, very prompt in addressing all my concerns. At times I exchanged up-to 7/8 emails a day, but I always got a very prompt and professional response. .. Brilliant service....
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5 Star Review
Sep 18,2015
Minithumbup
By:
Sep 18,2015
0 people found
this helpful
I was acting on behalf of a corporate tenant, looking for a property for four adults and was operating under significant time pressure. Rebecca quickly understand our requirements and translated them into viewings. After we had our offer accepted, she worked hard to resolve a series of small but frustrating issues with other parties. Both the company that I represent and I personally would recommend Townends in Whitton and Rebecca personally....
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5 Star Review
Sep 15,2015
Minithumbup
By:
Sep 15,2015
0 people found
this helpful
Rebebcca dealt with us brilliantly, she did everything she could to find the most suitable property for our fanily and the most suitable landlord. The process has been very simple and quick without too many issues. She also dealt with any queries as soon as she could....
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5 Star Review
Sep 10,2015
Minithumbup
By:
Sep 10,2015
0 people found
this helpful
Townends could not have been more helpful in our house purchase. They were always on hand to offer advice and liaise with the vendor. Sharon and Charlie in the branch were excellent as was Bradley in the Central Sales Progression Team without whom I think our exchange date would have been delayed even further than it was - he really went above and beyond to help get it over the line. Would definitely use Townends in the future, they were friendly, professional, helpful and efficient. We real...
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5 Star Review
Sep 07,2015
Minithumbup
By:
Sep 07,2015
0 people found
this helpful
We wish to express our thanks to Sharon for helping us find a suitable property in Whitton/Twickenham. What we liked most about working with Sharon is, she listened our needs and tried to match them with the properties in the market. In some cases, we had to view the same property several times, where she showed understanding as it was an important imvestment decision. We did not get this feeling of being pushed to make a decision! We were also introduced by Sharon and Mr Evans to the services (...
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Comment on agent fees
Reasonable
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5 Star Review
Jul 29,2015
Minithumbup
By:
Jul 29,2015
0 people found
this helpful
When I first visited your agency in Whitton I was welcomed by Faye and Sharon in a very professional manner. Faye went through considerable effort to show me what she had on her books to meet with our budget which was not too high. She arranged to take us to the property but we were unable to make it . She immediately made another appointment for us with Dominic who showed us around the property and was very helpful with the information we required. In these last few days we visited several est...
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Comment on agent fees
I did find the fees a little high for my budget but reasonable for the flat in question.
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5 Star Review
Jul 23,2015
Minithumbup
By:
Jul 23,2015
0 people found
this helpful
delightful friendly and helpful to say a few words Faye is one of the most helpful estate agent I have had the pleasure of dealing with in these trying times Would definitely recommend to anyone looking for a property...
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5 Star Review
Jul 14,2015
Minithumbup
By:
Jul 14,2015
0 people found
this helpful
My partner and I have had a bad experience with another agency and was adamant not to use them again as they were the cliche. Not interested in what was right for you but wanting to push anything on you as long as they got the property off the market. Rebecca spoke about the house from the perspective of what she wanted if she was moving which the other agencies haven't done. It made us feel comfortable and secure to know she wasn't going to try and force us into something we didn't want. R...
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5 Star Review
Jul 10,2015
Minithumbup
By:
Jul 10,2015
0 people found
this helpful
Faye Stone showed me three properties. I did not take any of them but what I found different about her is that she kept in weekly contact to try to find me a property - in contrast to other agents, some of whom never returned calls, or said they would arrange a viewing and then I never heard from them again!...
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5 Star Review
Jul 08,2015
Minithumbup
By:
Jul 08,2015
0 people found
this helpful
Miss Faye Stone is a wonderful staff, very much helpful and friendly. She puts her best on helping us to find a house which suits our requirement. Thanks!...
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4 Star Review
Jul 06,2015
Minithumbup
By:
Jul 06,2015
0 people found
this helpful
We were informed well by weekly or daily Mailings. Some of the supposed porperties were over our budget or not matching our criterias. But mostly they were good choice....
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5 Star Review
Jun 14,2015
Minithumbup
By:
Jun 14,2015
1 people found
this helpful
I had the choice between another Estate Agents in Whitton but I am glad I chose Townends. Both Becky and Faye made me feel comfortable about the letting of my property for the first time. Whatever question or concern I may have had was answered promptly. I hope that our good relationship will continue....
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5 Star Review
Jun 14,2015
Minithumbup
By:
Jun 14,2015
1 people found
this helpful
I was really impressed by the service I received from Faye at Townends. She took time over each property we looked at and also explaining how all the finances were allocated so that I knew where my money was going. We were on a number of estate agency books but Faye's enthusiasm and support helped me to to find the perfect property...
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5 Star Review
Jun 13,2015
Minithumbup
By:
Jun 13,2015
1 people found
this helpful
Positive experience with the Townends team. Priced the property perfectly and found a tenant quite quickly . They kept us the loop through out the whole process. Thank you....
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5 Star Review
May 25,2015
Minithumbup
By:
May 25,2015
1 people found
this helpful
From Start to finish Sharon has worked hard to keep this sale together, she is friendly, excellent at keeping in touch and well informed throughout the whole process. I highly recommend using Sharon, she organised more viewing than other agent, kept me up to date with feedback, dealt with the offer raising them by almost 20,000 and kept this Sale together after Survey turned up a few issues. Ten out of ten for Sharon....
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5 Star Review
May 18,2015
Minithumbup
By:
May 18,2015
1 people found
this helpful
after a very terrible and disappointing result from a different estate agent, I got very professional and prompt service extremely happy....
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5 Star Review
May 16,2015
Minithumbup
By:
May 16,2015
1 people found
this helpful
Great experience after a very bad experience from another agent. As an estate agent of 10 years myself I really appreciated the hardwork the team put in to make this sale progress quickly. Richard the manager and Emma were very hands on and took control of he deal at vital stages. Sharon found a very suitable buyer for my time sensitive situation....
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4 Star Review
May 08,2015
Minithumbup
By:
May 08,2015
1 people found
this helpful
The agents were able to market my property above and beyond my expectations. The tenancy was wrapped up in the space of a week, which is much quicker than expected. Would recommned again, if happy with paying renewal fees....
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Comment on agent fees
Although common practice, I don't like a renewal fees for introduction only sales. It's disingenuous, especially when the agent doesn't need to do anything for the renewal (in the case of periodic tenancies).
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
14 0 14 0 8 0 8 0 4 1

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Fees

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Created at 11:58 AM 27/02/2015. Last updated at 11:58 AM 27/02/2015 by allAgents


Sharon Sheehy Sharon Sheehy
Senior Sales Negotiator
13 reviews

About Sharon No description set View full profile
Emma Western - no image available Emma Western
Sales Progressor
11 reviews

About Emma No description set View full profile
Faye Stone - no image available Faye Stone
Lettings Negotiator
12 reviews

About Faye No description set View full profile
Rebecca Whitethread Rebecca Whitethread
Client Manager
19 reviews

About Rebecca Client Manager View full profile

Complaints Procedure

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Created at 11:43 AM 26/02/2015. Last updated at 11:58 AM 27/02/2015 by allAgents


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