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    Dominic Wiseman
  • Jenna McCann
    Jenna McCann
  • Chris Brookshaw
    Chris Brookshaw
  • claim your profile
    Dan Carter
  • claim your profile
    jake kelsall
  • claim your profile
    Lee Woodward
  • claim your profile
    Katie D'Imperio
  • claim your profile
    Daniel Carter
  • claim your profile
    rebecca whitethread
Meet the Team
Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting 22 branches our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.
Townends

25 London Road Twickenham
Middlesex
TW1 3SX
020 8891 6371

Areas covered
  • Twickenham, Hampton, Hampton Hill,
  • TW1
  • Hanworth, Isleworth,
  • TW2
  • Osterley, St Margarets
  • TW5
  • TW7
  • TW10
  • TW11
  • TW12
  • TW13
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
88% customers were satisfied with fees 91% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £275,000
  • Max: £807,500

Letting
  • Min: £800
  • Max: £2,150

 
5 Star Review
Feb 05,2016
Minithumbup
By:
Feb 05,2016
0 people found
this helpful
Jenna and Katie were both fantastic at letting the apartment. They were professional throughout, communicated regularly with myself and handled the viewings and negotiations well. I have already recommended the lettings department at Townends to other landlords and would do so again....
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Comment on agent fees
Good
Was this helpful? Yes
5 Star Review
Feb 04,2016
Minithumbdown
By:
Feb 04,2016
0 people found
this helpful
Katie was incredibly efficient and listened to exactly what requirements we had. She was knowledgeable of the local area and gave us a good tour of 2x properties. I liked her style and her cheerful attitude and would rate her highly....
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4 Star Review
Feb 03,2016
Minithumbup
By:
Feb 03,2016
0 people found
this helpful
Choosing an agent was difficult. They all seemed to offer the same service. We chose Townends because they were slightly cheaper and gave a higher valuation, but mostly because they seemed keen to sell our house without being overbearing . We were pleased with the number of viewings and the service. All the admin worked, they recommended a good legal service at a good value price and when things got tough (e.g. when one buyer offered much higher price and when eventual buyers tried to drop price...
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Comment on agent fees
Good value for money.
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4 Star Review
Feb 02,2016
Minithumbup
By:
Feb 02,2016
0 people found
this helpful
Hi We used Townends to manage our house for 3 years and then to sell our house in the end of 2015. We found their service to be professional, informative and friendly. The staff were v good at keeping us up to date, returning emails and helping us sell our house for a good price. Would recommend them!!...
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Comment on agent fees
Good
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5 Star Review
Jan 25,2016
Minithumbup
By:
Jan 25,2016
0 people found
this helpful
We've just completed on our first home with the help of Townends. Due to our specific circumstances we wanted to complete as quickly as possible and one and a half months later, we're in our new home! Dan was incredibly helpful, professional and patient throughout. As first time buyers, we had a lot of questions and the Townends team were more than happy to answer them for us. Communication was incredible throughout and I would 100% recommend these agents to first time buyers....
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5 Star Review
Jan 22,2016
Minithumbup
By:
Jan 22,2016
0 people found
this helpful
Jenna has been amazing really from the start. She was so positive and cheerful, which is why I chose her to begin with. She found a tenant very quickly and despite a few delays with the moving in date she kept me informed every step of the way and I really felt she had my interests at heart. Very impressed!...
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Comment on agent fees
Very reasonable fees.
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5 Star Review
Jan 18,2016
Minithumbup
By:
Jan 18,2016
1 people found
this helpful
professional fast service with good landlord /tenant communication to achieve a satisfactory letting for both parties Efficient financial referencing and contract preperation...
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5 Star Review
Jan 15,2016
Minithumbup
By:
Jan 15,2016
0 people found
this helpful
Townends provided very good service. Tommy was very professional and efficient. The first house we chose to look through them and now it's our home. I would highly recommend them....
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Comment on agent fees
Good
Was this helpful? Yes
5 Star Review
Jan 15,2016
Minithumbup
By:
Jan 15,2016
0 people found
this helpful
We have just moved into our new home, purchased via Townends. The process was traumatic to say the least due to many problems with our buyers but without the hard work of Daniel and the team our move would certainly have fallen through. Always kind, caring and professional - we would have no reservations about recommending Daniel and Townends....
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Comment on agent fees
N/A
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4 Star Review
Jan 13,2016
Minithumbup
By:
Jan 13,2016
0 people found
this helpful
This was a sale that took nearly 7 months to complete because of problems with chains, most of which were beyond the influence of the Townends staff, although at times their back office monitoring of the overall status of the chain (and feedback to me) could have been better. In fairness they suffered quite a bit of staff turnover in the Twickenham office over this period which may explain the occasional lapses. The front office staff I dealt with were unfailingly professional and helpful, and...
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Comment on agent fees
Agent fees were good based on comparison to other agents, and Townends were open to negotiation when I needed to switch from single to multi agent.
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5 Star Review
Jan 11,2016
Minithumbup
By:
Jan 11,2016
1 people found
this helpful
Met Katie on Saturday and was our first time dealing with Townends. Houses were unfortunately not for us but was a good blend of houses to look at. She drove us around to all the places and showed brilliant customer service at all times. Highly recommend...
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5 Star Review
Jan 06,2016
Minithumbup
By:
Jan 06,2016
0 people found
this helpful
Townends were very accommodating and very helpful throughout the buying process, particularly the agent! Not sure what happened with the person who was supposed to look after us after the sale, we only ever dealt with the original agent. Which suited us! A good all round experience. I particularly enjoyed the love hearts bowl in the office... A life saver...
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Comment on agent fees
N/a
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4 Star Review
Dec 12,2015
Minithumbup
By:
Dec 12,2015
0 people found
this helpful
Townends were very helpful and professional. All my concerns and queries were answered as the sale progressed. The value for money is very good with Townends and I would highly recommend them....
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Comment on agent fees
Very good price.
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5 Star Review
Dec 11,2015
Minithumbup
By:
Dec 11,2015
0 people found
this helpful
Great service, it was a lengthy process however they kept me up to date as much as possible. Will definitely use them when we sell Best estate in twickenham by far...
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5 Star Review
Dec 10,2015
Minithumbup
By:
Dec 10,2015
0 people found
this helpful
I reached Townends on urgent basis as a rogue tenant frustrated my moving to a property I had let agreed and waited for 2 months with another agent. Explained my situation to Katie who on short notice (less than 24 hours) managed to squeeze a viewing of a house for me within a tight Saturday schedule. Within less than a week all the paperwork is sorted and all seems good for me to move in. Katie and Townends have dealt with this in a very professional way and I am happy to recommend the...
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Comment on agent fees
Usual prices for London. Can't complain.
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5 Star Review
Dec 10,2015
Minithumbup
By:
Dec 10,2015
0 people found
this helpful
A very smooth and painful process. Dan was polite, professional and knowledgable throughout the whole process. We have dealt with afew estate agents over the years and Townends are definitely the most helpful and friendly ones out there....
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5 Star Review
Dec 01,2015
Minithumbup
By:
Dec 01,2015
0 people found
this helpful
My first contact was Jenna. She was so easy to talk to and such a pleasure to deal with. As Jenna was taking an annual leave after our initial meeting, my point of contact in her absence was Taylor ( collegue from Sunbury brunch). I can not prase Taylor enough. He did an amazing job of taking photos of the property, advertising it and finding a tenant (we had secured tenant on the first day of advertising, few hours after the advert went live), what a result. On her return, Jenna continu...
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Comment on agent fees
Very happy with all agreed
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1 Star Review
Nov 27,2015
Minithumbdown
By:
Nov 27,2015
2 people found
this helpful
This is the worst experience I have ever had from a viewing. The estate agent turned up twenty minutes late, I was shown to a shed at the end of a garden littered with rubbish. Inside the property, there were light fittings missing, with exposed wires, dirt and rubbish and old furniture. There was no heating and no oven. THE PROPERTY WAS NOT EVEN THE SAME PROPERTY ADVERTISED. The property was in an appalling state. When the agent turned up, I complained and said I had been mislead. She apologise...
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5 Star Review
Nov 24,2015
Minithumbup
By:
Nov 24,2015
0 people found
this helpful
Very glad we chose Townends to sell our home. Dan and Tommy were extremely professional, courteous and efficient. They were proactive in marketing the property, kept us closely informed about viewings and found us a buyer within the first couple of weeks. Once an offer was accepted, Dan kept in touch regularly to help ensure the smooth progress of the sale....
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5 Star Review
Nov 23,2015
Minithumbup
By:
Nov 23,2015
0 people found
this helpful
Very quick and efficient service - a suitable tenant was found less than a week after being advertised and all the paperwork completed in time for them to move in little more than a week later. The process could not have gone more smoothly....
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5 Star Review
Nov 18,2015
Minithumbup
By:
Nov 18,2015
0 people found
this helpful
Katie was excellent and helped everything run smoothly. She was very professional and answered all our questions perfectly. Would definatly use Townends again.....
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4 Star Review
Nov 18,2015
Minithumbup
By:
Nov 18,2015
0 people found
this helpful
Very professional, efficient service. Enabled a very quick turnover of potential tenant viewings and also of the new tenants moving in. Highly recommend!...
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5 Star Review
Nov 12,2015
Minithumbup
By:
Nov 12,2015
0 people found
this helpful
Excellent communication and very good knowledge of local property market, Paperwork quickly dealt with and liaison between parties also very good. Would recommend to any of my neighbours and family....
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4 Star Review
Nov 11,2015
Minithumbup
By:
Nov 11,2015
0 people found
this helpful
Katie was very helpful. She responded quickly to my queries and followed up with me to gauge my interest after the appointment....
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5 Star Review
Nov 11,2015
Minithumbup
By:
Nov 11,2015
0 people found
this helpful
I would like to commend Townends (specifically Jenna) for helping me process and move into a new apartment. Having seen a property online, Townend's were accomodating in letting me see the property within the same day. My liaison, Jenna, met me at the property and demonstrated very good knowledge about the property, as well as the surrounding amenities (such as the train station). There was no pressure to make a commitment there and then (where many other estate agents I have dealt with always ...
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Comment on agent fees
It would be good to understand what the agency admin fees are specifically for (broken down) and have these upfront on a website.
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5 Star Review
Nov 05,2015
Minithumbup
By:
Nov 05,2015
0 people found
this helpful
Jenna has been very efficient and helpful in finding us tenants for our rental property. Her valuation of the potential rental income was spot on and she has been great at woking with our tenants on our behalf. I have faith in Jenna's ability to manage the property on our behalf; this is especially important as we live overseas....
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5 Star Review
Nov 01,2015
Minithumbup
By:
Nov 01,2015
0 people found
this helpful
Very polite and efficient communication, also our property needs were matched very well. I would certainley recommend Townsends to a friend....
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5 Star Review
Oct 28,2015
Minithumbup
By:
Oct 28,2015
0 people found
this helpful
I put my rental property on with Jenna at Townends and within 5 days she had found the perfect tenant at the full asking price. They moved in within 5 days of me accepting the offer and the service from start to finish was exceptional. I would have no hesitation in recommending Jenna and her positive attitude made the whole experience quite enjoyable!...
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5 Star Review
Oct 24,2015
Minithumbup
By:
Oct 24,2015
0 people found
this helpful
First class experience form initial conversation all the way through to initial receipt of rents on our fist months from tenants. This happened very quickly and efficiently. The level of interaction was ideal, never pushy, and always putting me as landlord first. After first week on the market, we have five viewings and four offers. We had great and very unbiased advice (very impressed with this as would have expected the agent to put themselves first but they put the landlords interest firs...
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5 Star Review
Oct 05,2015
Minithumbup
By:
Oct 05,2015
2 people found
this helpful
Nothing bad to say; excellent service, communication and courteous. Tommy was always available to meet at the property and Dan was helpful in aiding on any queries or questions back to the seller. Would recommend....
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
28 1 46 1 19 0 18 0 3 1

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Created at 11:59 AM 27/02/2015. Last updated at 11:59 AM 27/02/2015 by allAgents


Dominic Wiseman - no image available Dominic Wiseman
letting negotiator
2 reviews

About Dominic No description set View full profile
Jenna McCann Jenna McCann
Senior Lettings Manager
58 reviews

About Jenna No description set View full profile
Chris Brookshaw Chris Brookshaw
Client Manager
22 reviews

About Chris No description set View full profile
Dan Carter - no image available Dan Carter
Sales Negotiator
11 reviews

About Dan No description set View full profile
jake kelsall - no image available jake kelsall
Senior Sales Negotiator
1 reviews

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Lee Woodward - upload your photo Lee Woodward
1 reviews

About Lee No description set View full profile
Katie D'Imperio - no image available Katie D'Imperio
Lettings Negotiator
11 reviews

About Katie I am a lettings negotiator for Twickenham Townends. I love my job and have a passion for property! At Townends we always have both our homehunter's and landlord's best interests at heart. If you are View full profile
Daniel Carter - upload your photo Daniel Carter
3 reviews

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rebecca whitethread - upload your photo rebecca whitethread
1 reviews

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Created at 11:42 AM 26/02/2015. Last updated at 11:59 AM 27/02/2015 by allAgents


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