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  • Michael Sharp
    Michael Sharp
  • Louis Devins
    Louis Devins
  • Alex Joannou
    Alex Joannou
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    Lewis Hutton
  • Joanna Eden
    Joanna Eden
  • claim your profile
    Ahmed Choudhry
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    Darren Hampton
  • claim your profile
    Nicola
Meet the Team
Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting 22 branches our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.
Townends

142-144 High Street
Staines-upon-Thames, Staines
Surrey
TW18 4AH
01784 455299

Areas covered
  • TW15
  • TW18
  • TW19
  • SL3
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
79% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £12,500
  • Max: £555,000

Letting
  • Min: £795
  • Max: £1,725

 
5 Star Review
Feb 02,2016
Minithumbup
By:
Feb 02,2016
0 people found
this helpful
I had a great experience with Townsend from the very start. Daniel was great when showing me around a rental property, very polite and was able to answer all of my questions about the property on the spot. I then had dealings with Joanna who again was fantastic with helping me secure this rental property. Joanna took all of the stress away by making sure I was kept in the loop either by email or phone through the whole process with her fantastic customer service. This was my first time using a l...
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5 Star Review
Nov 30,2015
Minithumbup
By:
Nov 30,2015
0 people found
this helpful
I am a landlord and Joanna has just rented out my house to new tenants. I do not live near the property and there were a few snags at the property due to the previous tenants (checked out by another agent). I could not get to the property and Joanna went round that evening, resolved all the issues and gave me a detailed summary via email later the same evening. The property also needed a few touch ups and joanna arranged for a decorator to visit and carpet cleaner whose prices were very reaso...
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4 Star Review
Oct 26,2015
Minithumbup
By:
Oct 26,2015
0 people found
this helpful
Great experience with the Michael and the other agents, helpful and informative. With us every step of the way. Had problems with Ahmed however, couldn't always contact him, he didn't always answer messages left for him and he went on a week's training course without letting us know he wouldn't be available. We ended up having to work with his office as that was the only way we could guarantee contact. My husband had to suggest ideas when obtaining the mortgage wasn't as straight forward, and w...
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Comment on agent fees
Believe all Ahmed really wanted was a straight forward mortgage and when things got tricky he didn't seem to want to push for it. Not sure we feel his fees were worth it. Apologies!
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5 Star Review
Oct 25,2015
Minithumbup
By:
Oct 25,2015
0 people found
this helpful
We have just completed on the sale of our flat and are pleased to say that Townends team has been outstanding. They kept us well informed throughout the process and answered all the questions. We are particularly grateful to Darren from the central office for being so proactive and supportive - sometimes it felt like we were the only clients!...
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5 Star Review
Oct 24,2015
Minithumbup
By:
Oct 24,2015
0 people found
this helpful
Nicola was great from start to finish helping me with everything and anything anytime of day! No question was to small or big for her to handle and I would recommend her to anyone looking to buy or sell their property. Townsend should be greatful to have a member like Nicola in there team....
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5 Star Review
Sep 28,2015
Minithumbup
By:
Sep 28,2015
0 people found
this helpful
We bought our first flat through Townends and both Michael from the local team in Staines and Darren from their central team were absolutely fantastic. Special thanks to Darren Hampton for really trying to get things moving, especially when this was our first property purchase and everything was so stressful. Really happy with their service and highly recommend them!...
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5 Star Review
Sep 22,2015
Minithumbup
By:
Sep 22,2015
1 people found
this helpful
I have been dealing with Joanna for over 2 years. Joanna is an excellent talented sales individual. She always delivers whatever she commits, extremely approachable and pleasant to deal with. Joanna is great in maintaining great positive relationship with clients and delivers excellent service. I always find Joanna to be very professional and takes end-of-end ownership of all the activities involved in meeting landlord's and tenant's expectation. In addition, have never given me wrongg expectat...
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Comment on agent fees
Slightly higher compared to other agents in the market.
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5 Star Review
Sep 18,2015
Minithumbup
By:
Sep 18,2015
0 people found
this helpful
Very efficient service. Professional and friendly staff. Have provided a consistently good service over the last eleven years. Would recommend highly...
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Comment on agent fees
Ok
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5 Star Review
Sep 07,2015
Minithumbup
By:
Sep 07,2015
0 people found
this helpful
Both the named agents walked me around the flat and were polite and informative. Joanna Eden in particular was very constructive when it came to negotiating a few contract details. She appeared to pick-up on my stress in having to negotiate on behalf of one girl who didn't understand the UK housing market and another guy who couldn't be there. I was worried that I would come across as a rude, demanding customer due to my stress, but the agents were all understanding. Communication by email an...
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5 Star Review
Aug 30,2015
Minithumbup
By:
Aug 30,2015
0 people found
this helpful
I am very pleased overall with the service that I got from the guys and gals at Townends (Staines) especially when the old tenants moved out and new tenants found very quickly . One gripe that I do have is the rental money doesn't seem to go in as quickly as I thought it should do...
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Comment on agent fees
seems to be the going rate
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4 Star Review
Aug 27,2015
Minithumbup
By:
Aug 27,2015
0 people found
this helpful
Michael Sharp was very professional and pleasant . He sold our property very quickly. A few problems near the end as the buyers were very slow to have a survey completed , hence then holding up exchange and completion. Michael tried very hard to get this sorted.and although later than we would have liked the sale did happen. Emma Western was our contact when Michael was unavailable , due to holidays etc. and she was always very quick to respond to any queries always returning my calls immediate...
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5 Star Review
Aug 26,2015
Minithumbup
By:
Aug 26,2015
0 people found
this helpful
Good professional service as a landlord looking to let a flat. The team at Townends appear to be in touch with a database regulalrly and had my property let for a good price within a few days of coming round to appraise....
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5 Star Review
Aug 25,2015
Minithumbup
By:
Aug 25,2015
0 people found
this helpful
Good professional estate agent. Michael there is a good guy and always kept in touch. They have a designated sale progress person who does a lot of work behind the scenes as well making sure things move at a good pace. I would recommend Townends in Staines....
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5 Star Review
Aug 22,2015
Minithumbup
By:
Aug 22,2015
0 people found
this helpful
We needed to move quickly due to our personal situation and right from the registration process Michael understood our needs and was quick to act in funding is somewhere. We made an offer and from it being accepted we had moved in 6 weeks later there were a few hiccups along the way due to the vendor being out of the country but Michael was quick to get these issues sorted and get us into the property in our timescales set out at the beginning. We can't recommend Michael and Townends enough. Tha...
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2 Star Review
Aug 21,2015
Minithumbdown
By:
Aug 21,2015
0 people found
this helpful
Alex and Joanna were great they helped me find a great property. Had it not been for their head office team the review would have been good. The contract was completely wrong the first time around and had to be voided due to the landlords rules not being recorded the guarantor was down as a resident. It was all a farce. Be prepared send emails and get on the telephone. The contract feels very much fill in the blanks and it was still wrong. I was unsure whether I was able to move in until the ...
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What agent could do to change your mind?
Absolutely extortionate for the reasons above. My previous agency were amazing with speed of responses and their fees were £250 and I felt they worked harder than townends did for their rip off £700. And because of this I'll never use them again. Had there fees been lower I would have overlooked the mistakes in the contract and the lack of personal touch. When they're asking for a larger sum than other agents fees! You expect your going to get a premium service tailored to you. But you'll not, it will most likely be either the same or sadly in my case worst. Just more expensive.
Comment on agent fees
Absolutely extortionate for the reasons above. My previous agency were amazing with speed of responses and their fees were £250 and I felt they worked harder than townends did for their rip off £700. And because of this I'll never use them again. Had there fees been lower I would have overlooked the mistakes in the contract and the lack of personal touch. When they're asking for a larger sum than other agents fees! You expect your going to get a premium service tailored to you. But you'll not, it will most likely be either the same or sadly in my case worst. Just more expensive.
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By: Townends
Aug 21, 2015
Sorry to hear this. Please email info@townends.co.uk with your name and contact details & any other information that may be of help, and we'll do our utmost to help. Your feedback is appreciated - Thank you.....
5 Star Review
Aug 20,2015
Minithumbup
By:
Aug 20,2015
0 people found
this helpful
I cannot stress how happy I am with Townends, and especially Joanna Eden and Alex Joannou. I am a tough critic of property services, and Townends Staines has become my go-to estate agent for letting my properties in this area, I would not use anyone else now. Joanna is just fantastic, and I was so pleased with the way we did the first rental deal, she was really on my level and just got me as a client. They got me quality tenants insanely fast twice! I tested another agent after that tenancy, ...
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5 Star Review
Aug 18,2015
Minithumbup
By:
Aug 18,2015
0 people found
this helpful
The whole experience was nice. Michael and his team and Ahmed (Mortgage Advisor) were very cooperative and helped throughout the process. The process was explained to me in detail and queries were addressed promptly. Would recommend Townends for purchases without any reservations....
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Comment on agent fees
This was not applicable since I was buying the property.
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5 Star Review
Jul 06,2015
Minithumbup
By:
Jul 06,2015
0 people found
this helpful
Brilliant service from Alex and Joanna. They were positive in their approach and gave me confidence in their abilities in letting my flat. All queries were satisfactorily answered. The flat was viewed within 6 hours of being assessed and the prospective Tenants agreed to rent the flat. The agreed rent was fair. I have opted for full management by Townends. I do recommend using Townends if you are thinking of Letting a property, the service was professional....
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4 Star Review
Jul 05,2015
Minithumbup
By:
Jul 05,2015
0 people found
this helpful
Contacted us to let us know they had tenants waiting to move in and sure enough the next day the house was let after being on the market with another agent for 3 months. Everything was organised very quickly and efficiently....
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Comment on agent fees
Quite expensive but slick organisation. You get what you pay for - good service and back-up comes at a price!
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5 Star Review
Jun 30,2015
Minithumbup
By:
Jun 30,2015
0 people found
this helpful
My property had been on the market for many months before I then put it on with Townends, within a day they had a buyer and handled the full sale process very efficiently, they were always on hand to answer any questions and hold my hand the whole way. Would definitely use again....
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5 Star Review
May 25,2015
Minithumbup
By:
May 25,2015
0 people found
this helpful
I recently purchased my first property through Townends in Staines. Micheal and the team were clear and transparent the whole way through the process which i found very helpful being a first time buyer. They also were able to help me out with my mortgage situation and solicitors which was great as i really had no idea about these things. Overall a fantastic service and i would highly recommend to anyone and everyone and will deffinatly be using Townends in Staines again!!!!...
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5 Star Review
May 20,2015
Minithumbup
By:
May 20,2015
1 people found
this helpful
Both Michael and Louis were very professional and patient with us buying the property. Negotiations were tricky at times but they both worked well to get us a solution. Both very flexible when we wanted to visit the property at short notice and we were allowed the space to look around at our own leisure. Would thoroughlly reccommend to anyone looking to sell or buy....
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5 Star Review
May 15,2015
Minithumbup
By:
May 15,2015
0 people found
this helpful
All people at the agency were very helpful and in particular Michael who followed us on this particular sale. He always came back promptly when we requested information and feedback and always very proactive and cooperative....
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Comment on agent fees
The fees seemed a little steep at the beginning or our negotiations as we were only selling a garage but in the end as we did appreciate the amount of work that went into it the fees are definitely adequate.
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5 Star Review
May 14,2015
Minithumbup
By:
May 14,2015
0 people found
this helpful
I found the aforementioned staff, particularly Ms Eden, to be attentive, transparent in her views of available properties and overall a consummate professional. This is highly refreshing as this industry does not carry a fantastic reputation. I would definitely deal with Ms Eden at Townends Staines again as well as recommend her to my network. I'm currently settling in to my new temporary home in Staines thanks to the Staines team. Keep up the good work guys!...
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Comment on agent fees
Fees are high for the service provided albeit efficient.
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5 Star Review
Apr 28,2015
Minithumbup
By:
Apr 28,2015
0 people found
this helpful
Great service always kept up to date and all questions answered. Very professional and would use again. helped us through the whole process with little fuss...
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4 Star Review
Apr 27,2015
Minithumbup
By:
Apr 27,2015
0 people found
this helpful
I have dealt with Joanna quite a few times now and she always goes the extra mile. She dropped a contract to me as I hadn't received it in the post this was done onher way home after 7.30pm. She is very approachable and professional and I hope to continue working wihpth her. I have also been speaking to Alex and he also has been very helpful and keeps me informed and what is happening with regards to my property. Thank you to you both...
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4 Star Review
Apr 27,2015
Minithumbup
By:
Apr 27,2015
0 people found
this helpful
I have been asked to write this review by the agents which I am happy to do. The person dealing with me, Alex, was very helpful and punctual and the transaction progressed smoothly. In as much as such matters are dealt with routinely by agents, the service was fine and as good as one can reasonably expect....
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1 Star Review
Apr 22,2015
Minithumbdown
By:
Apr 22,2015
0 people found
this helpful
Emily in head office literally doesn't do anything. They charge £100 for a contract renewal just to change a couple of dates on a contract. She does't respond to emails, she doesn't check or respond to her voicemails - no idea what she actually does do. She's the worst of a pretty useless bunch. The only time anything ever seems to get done is if I tweet them @townends and it seems to spark them into action. How on earth they have so many positive reviews on here, I will never understand. Wor...
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What agent could do to change your mind?
Could have actually been good at communicating with us and provided us with a service that warrants a £100 fee.
Comment on agent fees
Ridiculously expensive for what they do.
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By: Monne
Apr 22, 2015
We are sorry to hear about your negative experience with Townends. Your feedback is really important to us. and we take all the comments we receive seriously. Please email us your details to info@townends.co.uk so that we can get in touch and improve our service to you.....
5 Star Review
Apr 22,2015
Minithumbup
By:
Apr 22,2015
0 people found
this helpful
Joanna could not have been more helpful from the very beginning. this was my first experience of being a landlord and the situation in which I became one was quite stressful. Joanna has always been easy to contact and has ensured that all my queries have been addressed. She has found tenants on both occasions swiftly so that I have not lost rental income...
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5 Star Review
Apr 15,2015
Minithumbup
By:
Apr 15,2015
0 people found
this helpful
I have just completed on my sale of a Staines Property. In short I found Townends (Staines Branch) and in particular Michael Sharp to be consistent and professional. Difficulties may arise in such transactions but these were handled well. I am happy to add my recommendation....
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Created at 11:50 AM 27/02/2015. Last updated at 11:50 AM 27/02/2015 by allAgents


Michael Sharp Michael Sharp
Senior Sales Manager
24 reviews

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Louis Devins Louis Devins
9 reviews

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Alex Joannou Alex Joannou
Lettings Negotiator
11 reviews

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Lewis Hutton - no image available Lewis Hutton
Lettings Negotiator
3 reviews

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Joanna Eden Joanna Eden
Trainee Lettings Manager
24 reviews

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Ahmed Choudhry  - upload your photo Ahmed Choudhry
2 reviews

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Darren Hampton - upload your photo Darren Hampton
2 reviews

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Nicola  - upload your photo Nicola
1 reviews

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Created at 11:49 AM 27/02/2015. Last updated at 11:50 AM 27/02/2015 by allAgents


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