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Townends - South Norwood Branch, SE25

Branch rating: 4.8 out of 5.0 based on 75 ratings. This website contains 75 user reviews of Townends - South Norwood Branch, SE25.

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Agent Overview

Townends

11 High Street
South Norwood
London
Greater London
SE25 6EZ

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Telephone: 020 8771 8681
Fax: 020 8653 4860

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Phone:    020 8771 8681

 


Filter Reviews

  • 5 Stars 67
  • 4 Stars 5
  • 3 Stars 0
  • 2 Stars 0
  • 1 Star 3

  • Recommended 74
  • Not Recommended 1
  • Sales (as a Vendor)14
  • Sales (as a Buyer)6
  • Sales (Prospective customer)0

  • Lettings (as a Landlord)25
  • Lettings (as a Tenant)28
  • Lettings (Prospective customer)1
  • Repair/Property Management0

  • They manage our building0
  • They are our factor0
  • They manage our estate0

  • They arranged our mortgage0
  • Re-Mortgages (Prospective Customer)0
  • Mortgages (Prospective Customer)0

  • Surveys0
  • Conveyancing0

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This branch is ranked 284 out of 24897 in the UK

Overall Customer Rating

4.77 out of 5.00

  • 74 recommend
  • 1 disapprove

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This branch is also ranked:

8 out of 21
in the Townends League Tables.
1 out of 14
in the SE25 League Tables
94 out of 4341
in the London League Tables

Branch Information for Townends, SE25

Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting 22 branches our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.

No photo or video of branch available

Registered With

  • ARLA
  • The Property Ombudsman (Sales)
  • The Property Ombudsman (Lettings)
  • My Deposits

Areas Covered

SE19
SE20
SE25
SE26
SE27

Customer Reviews  (Page 1 of 3)

Page last updated on: 03-Jul-2015 13:04:50

  1. A 4 Star review by  ,

    Branch:
    11 High Street (South Norwood) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Kellie Harris
    Postcode
    Cr7
    Rent PCM
    £1600
    Experience:
    Would you use the agent again? Yes
    no photo
    Kellie Harris

     

    So far I've only met Kellie Harris once but first impressions count and thought she presented herself very professionally and polite. Kellie was very helpful and continues to be so. Any questions I've had so far she's been very prompt in answering them thoroughly.

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  2. A 5 Star review by  ,

    Branch:
    11 High Street (South Norwood) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Clint Amfo
    Postcode
    Cr7
    Rent PCM
    £920
    Experience:
    Would you use the agent again? Yes
    Clint Amfo
    Clint Amfo

     

    From start to finish Clint made the process of renting my property out very easy, it was seamless in fact! I was very impressed with his professionalism and manner and the communication between us was excellent, he kept me informed throughout and I'd recommend his services to anyone, Townends is a great estate agent and I'm confident and happy they are looking after my interests and the flat to the best of their abilities. :)

    Comments on the Agents fees

    “HAPPY WITH FEES VERY REASONABLE”


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  3. A 5 Star review by  ,

    Branch:
    11 High Street (South Norwood) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Clint Amfo
    Postcode
    se25
    Rent PCM
    £1900
    Experience:
    Would you use the agent again? Yes
    Clint Amfo
    Clint Amfo

     

    Clint was very extremely helpful when dealing with our application. He is very polite and would always keep us informed of the process of our application. Even when we had a slight delay with the referencing company Clint was very good in being able to find a solution to assist both us and the Landlord. It was a very good service and I would highly recommend him.

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  4. A 5 Star review by  ,

    Branch:
    11 High Street (South Norwood) (London) (Greater London)
    Services:
    Sales (as a Vendor)
    Staff Member
    Herrine Richards
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes
    Herrine Richards
    Herrine Richards

     

    The support and professionalism offered by Herrine has been an absolute pleasure to receive. We had a few false starts with clients pulling out and then the sale having to re-start. However, Herrine was extremely supportive and ensured that a prompt response was given, whereby viewings were organised immediately. I would like to take this opportunity to thank her and the team at South Norwood and I would certainly recommend Townends to my friends.

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  5. A 5 Star review by  ,

    Branch:
    11 High Street (South Norwood) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Kellie Harris, Clint Amfo
    Postcode
    SE25
    Rent PCM
    £850
    Experience:
    Would you use the agent again? Yes
    no photoClint Amfo
    Kellie HarrisClint Amfo

     

    I am extremely happy with the professional service I received from Kellie at Townends, South Norwood. I discovered that I had CCJ on my record which had been put on in error and was preventing me from passing my credit check. The team were very patient whilst I sorted it out and had it removed. Both Kellie and Clint were very understanding of the problem and did everything the could to help me solve the issue. Communication in their office between staff members is excellent and they work very well as a team. I am now happily living in my new rented accommodation.

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  6. A 5 Star review by  ,

    Branch:
    11 High Street (South Norwood) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Clint Amfo
    Postcode
    SE25
    Rent PCM
    £850
    Experience:
    Would you use the agent again? Yes
    Clint Amfo
    Clint Amfo

     

    This is my first experience in looking for a tenant with Townend. Clint was very helpful at accommodating my needs and making sure the process ran quickly, efficiently and professionally with a smile. The overall cost was affordable for me and I will definitely lje to use Townend again for my our other properties.

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  7. A 5 Star review by  ,

    Branch:
    11 High Street (South Norwood) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Kellie Harris
    Postcode
    Se25
    Rent PCM
    £950
    Experience:
    Would you use the agent again? Yes
    no photo
    Kellie Harris

     

    It's a stressful time trying to find a new home in an unfamiliar area. So I would like to express my gratitude for your fantastic support and friendly guidance that has made this process so much easier I'm full of thanks. Kelly was absolutely amazing, polite, professional, helpful with every issue we had and made us feel comfortable at every stage of the process! Well done Townends

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  8. A 5 Star review by  ,

    Branch:
    11 High Street (South Norwood) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Clint Amfo
    Postcode
    CR7
    Experience:
    Would you use the agent again? Yes
    Clint Amfo
    Clint Amfo

     

    After the sale of my flat fell through Andy the Manager at the time processed the rental very professionally and with the help of Clint and sought good tenants to rent my property. Clint was very knowledgeable and supported me regarding Landlord questions and responsibilities especially around obtaining Gas and Electricity Certificates . He was also supportive in getting the Tenants to allow the Electrical Engineer to complete his task. Becky was excellent at clarifying my questions whenever Clint was otherwise engaged or on leave. Having good staff at Townends gives me peace of mind as I live in the North West so cannot always check my property as often as if I lived locally. Well done!

    Comments on the Agents fees

    “FEES ARE SLIGHTLY HIGH...”


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  9. A 5 Star review by  ,

    Branch:
    11 High Street (South Norwood) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Kellie Harris, Clint Amfo
    Postcode
    SE25
    Rent PCM
    £1250
    Experience:
    Would you use the agent again? Yes
    no photoClint Amfo
    Kellie HarrisClint Amfo

     

    From our first meeting with Kellie she was very polite, was able to answer all our questions and was able to get us into the property at the time she stated. She was always available to answer any queries that we had.

    Comments on the Agents fees

    “THE PROPERTY IS FULLY REFURBISH WE DONT FEEL WE SHOULD PAY THAT AMOUNT FOR INVENTRY”


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  10. A 5 Star review by  ,

    Branch:
    11 High Street (South Norwood) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Kellie Harris
    Postcode
    se25
    Rent PCM
    £1350
    Experience:
    Would you use the agent again? Yes
    no photo
    Kellie Harris

     

    This is the second time we have used Townends and both times have been extremely professionally handled. Kellie was amazing when dealing with our rental search this time around. What I loved about her was her ability to assess what sort of property would be suitable, the first 2 we chose to view and the 3rd was suggested by Kellie and this one hit the nail on the head. The staff in general at Norwood are friendly and focused on getting you housed swiftly. Great job!

    Comments on the Agents fees

    “THE ADMINISTRATION FEES SEEM HIGH.”


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  11. A 5 Star review by  ,

    Branch:
    11 High Street (South Norwood) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Clint Amfo
    Postcode
    CR7
    Rent PCM
    £1250
    Experience:
    Would you use the agent again? Yes
    Clint Amfo
    Clint Amfo

     

    Clint was very professional when I contacted him to rent out our house. Although, Townends was the last letting agency to take on my property, they found the right tenant based on our descriptors. He kept me informed throughout the process but more importantly, he was very open and honest. When he wasn't around, the rest of the team were also briefed and I could easily deduce that they worked as a team. I am very pleased and would work with him and the team in the future.

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  12. A 5 Star review by  ,

    Branch:
    11 High Street (South Norwood) (London) (Greater London)
    Services:
    Sales (as a Vendor)
    Staff Member
    Herrine Richards
    Postcode
    se25
    Experience:
    Would you use the agent again? Yes
    Herrine Richards
    Herrine Richards

     

    we would like to take the opportunity to say a big thank you to the guys at Norwood branch. fantastic work and very enthusiastic on what they do,,,true customer service ... thanks again for selling our property and make our dream come true ,,,,to move to the country side for a big property... Thanks Again Antonio & Lola

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  13. A 5 Star review by  ,

    Branch:
    11 High Street (South Norwood) (London) (Greater London)
    Services:
    Sales (as a Buyer)
    Staff Member
    Herrine Richards
    Postcode
    SE25
    Experience:
    Would you use the agent again? Yes
    Herrine Richards
    Herrine Richards

     

    I bought a house with Townends South Norwood with Herrine as my main contact. She was polite, helpful and was able to help guide me in the direction of things she knew I would like based on what I had told her. She was great and the process was very smooth.

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  14. A 5 Star review by  ,

    Branch:
    11 High Street (South Norwood) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

     

    Excellent Service. Got me brilliant property and everything was done within the timescale. Highly recommended.

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  15. A 5 Star review by  ,

    Branch:
    11 High Street (South Norwood) (London) (Greater London)
    Services:
    Sales (as a Vendor)
    Staff Member
    Simon Bright
    Postcode
    SE25
    Experience:
    Would you use the agent again? Yes
    Simon Bright
    Simon Bright

     

    Simon and the team were professional from the start to the finish. Viewings were conducted professionally and the property sold within 2 days of being listed. I would recommend there services and when I come round to selling my other houses in the area, I will use them again.

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  16. A 5 Star review by  ,

    Branch:
    11 High Street (South Norwood) (London) (Greater London)
    Services:
    Sales (as a Vendor)
    Staff Member
    Simon Bright, Herrine Richards
    Postcode
    SE25
    Experience:
    Would you use the agent again? Yes
    Simon BrightHerrine Richards
    Simon BrightHerrine Richards

     

    We had several agents call to value our property. Simon was the most professional and also convinced us that he could achieve a sale price, which was the most optimistic valuation we had. We found Simon to be very professional with an intimate knowledge of the local market. He did everything he promised and the staff at the office were also efficient and a pleasure to deal with. As we were out of the country during the duration of the sale and were totally dependant on Simon and his team for all aspects of the sale, (except solicitors), Simon did a great job. When the buyer wanted a discount after the survey, Simon still managed to negotiate the full asking price for our property, most impressive, we have never experienced that situation before. We have no hesitation in recommending Simon and his team to anyone.

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  17. A 5 Star review by  ,

    Branch:
    11 High Street (South Norwood) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    SE25
    Experience:
    Would you use the agent again? Yes


     

    Harry has been a true friend to me throughout this entire process! He has helped me through each step with patience and virtue, even when I could see all he wanted to do was throttle me haha...! This is the first time that I have ever rented a property, so have asked more questions than a curious five year old. Harry found me my ideal home, just as I was about to throw the towel in. He called me out of the blue and in all honesty I was not going to view it. So many obstacles came along to prevent the viewing from going ahead, but on our third attempt we managed to get in and view the... (read more
    )

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  18. A 1 Star review by  ,

    Branch:
    11 High Street (South Norwood) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    se27
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

     

    This is horrible. There are mice, holes in the walls, floor is not finish, it\'s not painted but there is moho everywhere. I have a little baby and I\'m depressed and I\'m looking for legal advice because the landlord didn\'t give us any solution for 3 weeks.

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  19. A 5 Star review by  ,

    Branch:
    11 High Street (South Norwood) (London) (Greater London)
    Services:
    Sales (as a Buyer)
    Staff Member
    No staff selected.
    Postcode
    SE25
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

     

    We bought our first home through Townends South Norwood. We were determined to find a place in the area as it suited perfectly our requirements. Having had lost one property in the neighbourhood we were over the moon when we found the house we eventually bought. The whole process was carried out very fairly from start to finish. We received official confirmations of what was agreed in the post. Also as the house house was very popular at the time i liked the opportunity to adjust and submit revised offer. I think this was a very fair approach. The process of buying a house is a very stressful experience, as I soon had a chance to find out, but there was always a member of staff to talk to and to deal with arising enquiries. I want to thank all Townends team for their support during the process of purchasing our first home.

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  20. A 5 Star review by  ,

    Branch:
    11 High Street (South Norwood) (London) (Greater London)
    Services:
    Sales (as a Buyer)
    Staff Member
    No staff selected.
    Postcode
    SE25
    Experience:
    Would you use the agent again? Yes


     

    I recently purchased a property through Townends in South Norwood. My initial contact with the team was warm and welcoming as I was unfamiliar with South Norwood Harry Patterson was more than happy to share his in-depth knowledge of the profile/characteristic of the area with me. The information provided was invaluable in focusing my search. At the viewing stage Michael Onalaja gave consideration to my specific requirements, he was both professional, patient and courteous. However many times I called the office he always responded positively with interest. Needless to say that with his... (read more
    )

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  21. A 5 Star review by  ,

    Branch:
    11 High Street (South Norwood) (London) (Greater London)
    Services:
    Sales (as a Vendor)
    Staff Member
    Simon Bright, Herrine Richards
    Postcode
    SE25
    Experience:
    Would you use the agent again? Yes
    Simon BrightHerrine Richards
    Simon BrightHerrine Richards

     

    Simon was friendly, efficient and professional from the first contact. Together with Herrine and Michael they quickly organised potential buyers.There were some frustrating moments up to exchange and to completion. During this stressful time Simon maintained regular contact and remained a calming influence at those times when nothing seemed to be moving. Simon knows his business and has none of those " second hand car salesman " attributes that seem to be the norm amongst some estate agents. This branch definitely maintained the best features of customer service whilst utilising modern practices to sell our property. Just as important the experience was pleasant and left us with the feeling that they were working for us, the client. No competition as far as we are concerned - when we come to buy and sell again we will use this company.

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  22. A 5 Star review by  ,

    Branch:
    11 High Street (South Norwood) (London) (Greater London)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    SE25
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

     

    Great service got an offer on my property really quickly and kept in touch until the property was sold. Would definitely use again 100% happy with the service i received

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  23. A 5 Star review by  ,

    Branch:
    11 High Street (South Norwood) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    SE25
    Experience:
    Would you use the agent again? Yes


     

    I was house hunting in september 2013,and found my interaction with harry fantastic. He listened carefully to all my requirements and was able to forward me matching suggestions of houses to rent, all within my specification and price range.He answered all our questions confidently and provided all the information necessary for us to make an informed decision. We were able to choose a house,and make an offer in 24hrs which was a relief for me as i am extremely busy with a tight schedule. He delivered on every promise he made and got back to us with an offer acceptance from the land lord almost immediately. The whole process for me searching and getting a house to rent took a total of 36 hours. I am very impressed with harry as even after the contract had been completed and we moved into the property...He still remains extremely helpful and always accessible -this is unlike most agencies and agents i am used to who become nasty and uninterested once the tenants have signed the contract

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  24. A 5 Star review by  ,

    Branch:
    11 High Street (South Norwood) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    SE25
    Experience:
    Would you use the agent again? Yes


     

    Harry Patterson was most helpful, professional the kind of person that will go an extra mile for client. The service he provided us was excellent and I couldn\'t ask for more. My wife and I are really apperciative for helping us rent a three bedroom house in South Norwood.

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  25. A 5 Star review by  ,

    Branch:
    11 High Street (South Norwood) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

     

    Townends South Norwood were very helpful in letting out my property! Aleksandra Cyndrowska is extremely hard working and professional! She's a pleasure to work with. Will definitely use them again :)

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  26. A 5 Star review by  ,

    Branch:
    11 High Street (South Norwood) (London) (Greater London)
    Services:
    Sales (as a Vendor)
    Staff Member
    Simon Bright
    Postcode
    CR0
    Experience:
    Would you use the agent again? Yes
    Simon Bright
    Simon Bright

     

    A big thank you to Simon Bright. The sale was not without its hiccups and frustrations, but Simon handled any problems that arose with tact and diplomacy. His advice was pragmatic and considered throughout. At times it felt as though he was single-handedly keeping the entire chain moving forward – speaking to everyone in the chain and making sure that they were doing what they should be doing – and I'm not entirely sure that without his close management the entire chain would have made it to completion at all. Having had a few bad experiences with estate agents in previous transactions, I can confidently say that I would have no hesitation in recommending Simon in the future.

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  27. A 5 Star review by  ,

    Branch:
    11 High Street (South Norwood) (London) (Greater London)
    Services:
    Sales (as a Vendor)
    Staff Member
    Simon Bright, Herrine Richards
    Postcode
    SE25
    Experience:
    Would you use the agent again? Yes
    Simon BrightHerrine Richards
    Simon BrightHerrine Richards

     

    I recently sold my house through Townends, Sth Norwood and was very impressed by the service I received. The manager, Simon Bright, was very easy to deal with and assured me the house would be sold quickly, indeed it was and for the maximum price quoted. The selling process was very efficient and definitely made easier by the knowledge and experience of Simon and his team. If you are selling in the area I would recommend using Townends.

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  28. A 5 Star review by  ,

    Branch:
    11 High Street (South Norwood) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    CR7
    Experience:
    Would you use the agent again? Yes


     

    Both Stacey and Aleksandra were very diligent and maintained good communication via phone and email at all times. Their advice was spot on about when to get the gas certificate sorted out and other minor issues. Most of all they found tenants we are happy with - can\'t ask for more than that!

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  29. A 4 Star review by  ,

    Branch:
    11 High Street (South Norwood) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    Se25
    Experience:
    Would you use the agent again? Yes


     

    I have found Stacey very efficient and professional. She arranged for Townends to take over the management of my flat after my previous agent turned out to be a liability. She organised a smooth transfer and has since helped me straighten out several complications arising from the poor performance of the previous agent. Her guidance and advice has been very valuable.

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  30. A 5 Star review by  ,

    Branch:
    11 High Street (South Norwood) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    SE25
    Experience:
    Would you use the agent again? Yes


     

    Townends have been managing my property since I let it out in 2008 and during this time I have found them to be both efficient and helpful. My tenants have been happy with the level of service they receive and the work carried out has been to a high standard. Simon Butt has been excellent at dealing with both my queries and my tenant's issues promptly.

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