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  • Eleanor Popham
    Eleanor Popham
  • Natalie Witting
    Natalie Witting
  • Emilio Ascione
    Emilio Ascione
  • Eve Stewart
    Eve Stewart
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    Ollie McHugh
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    Lauren
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    David Channon
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    Duncan Ellis
  • Louis Devins
    Louis Devins
Meet the Team
Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting 22 branches our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.
Townends

179 High Street
Egham
Surrey
TW20 9EJ
01784 477 277

Areas covered
  • Egham,
  • Runnymede,
  • Thorpe, Thorpe Lea
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
76% customers were satisfied with fees 83% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £25,000
  • Max: £527,000

Letting
  • Min: £800
  • Max: £2,200

 
Feb 06,2016
Minithumbup
By: 'sallym'
Feb 06,2016
0 people found
this helpful
Louis has been outstanding from the outset through the process of purchasing our property. We had ongoing problems, and he was always on hand to offer help and advice....
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Jan 21,2016
Minithumbup
By: 'Good experience with Townends'
Jan 21,2016
1 people found
this helpful
I had a very good experience buying a property with Townends and particularly the agent Louis who I dealt with. He was very professional and at the same time personable, open and honest and just great to do business with. I would be very happy to work with him and the rest of the team in the future at the Egham branch....
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Jan 05,2016
Minithumbup
By: 'Martine Smith'
Jan 05,2016
2 people found
this helpful
I have had a very positive experience with Townends, Egham branch and would highly recommend. From the moment Louis Devins came through the door, full of confidence and enthusiasm, I knew it had to be Townends I used to sell my property. He recommended an open house day, which was a massive success, the property was sold very quickly and was stress free. I found Louis very efficient, professional and approachable. I could not recommend Townends highly enough and would definitely use them aga...
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Comment on agent fees
Good
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Dec 24,2015
Minithumbup
By: 'Emilio Ascione'
Dec 24,2015
0 people found
this helpful
Emilio is very hard working and has managed to find good tenants for my two rental properties in Virginia Water. He is good at keeping in contact with me and letting me know what's happening in terms of potential candidates and viewings. I find Townends to be excellent and they provide a professional service....
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Dec 11,2015
Minithumbup
By: 'Eka'
Dec 11,2015
2 people found
this helpful
Townends team is very proactive. Their communication is good. Returning calls timely. Giving advise. Following up on queries. Closing deals. Overall I have been their customer or 4 hours, returning every year to the same team. Very happy client....
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Dec 02,2015
Minithumbup
By: 'Graham Wilkes'
Dec 02,2015
1 people found
this helpful
Louis Devlins and the Townends team at both Egham and Staines were thrououghly helpful thought the entire purchasing process. My property deal was particularly problematic and drawn out, but the team consistently kept me in the loop and were proactive in communications with the chain and developments in my purchase. Louis Devlins is polite and professional and highly knowledgable in the local area and in matters of conveyancing. Additionally we would like to recommend Ahmed Choudhry who wa...
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Nov 28,2015
Minithumbup
By: 'Chris H'
Nov 28,2015
3 people found
this helpful
We've just bought a property through the Egham branch, and I have to say that the two guys we dealt with were absolutely professional, friendly and helpful. Every call was picked up promptly, and every question answered properly. Louis and Ollie are wonderful. The house we settled on was a little above our original budget, but we re-jigged finances, and are happy to say it's ours, and it's amazing. We'd never have thought to look at it, but Louis and Ollie suggested it, and we're over the moon t...
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Nov 27,2015
Minithumbup
By: 'David'
Nov 27,2015
3 people found
this helpful
They succeeded in getting a lot of people through the door and helped us sell the home quickly and at the asking price. They were generally very prompt with correspondence....
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Nov 21,2015
Minithumbup
By: 'SettledinEgham'
Nov 21,2015
2 people found
this helpful
We recently bought a property through Townends Egham and as a result of the initial high level of customer service, we also decided to sell our house using Townends Egham. When we had made the decision to sell our property, we were reluctant to speak to Townends based on an awful experience purchasing through this branch 8 years ago. My opinion of Townends Egham has now completely changed and I would be pleased to recommend using this agent. Firstly, my calls were returned promptly and my ini...
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Nov 20,2015
Minithumbup
By: 'Nigel'
Nov 20,2015
2 people found
this helpful
Louis was very understanding and answered or found answers to all the questions we had along the way. The purchase took a long time and he kept the vendor and us informed as to how the sale was progressing. Ollie was always very pleasant and we'll mannered and eager the help. I can say that the agency as a whole were very professional and had good customer relations. Thank you all very much....
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Nov 20,2015
Minithumbup
By: 'Olivia'
Nov 20,2015
2 people found
this helpful
Emilio has been absolutely fantantasic, we couldn't have asked for anyone better to help us with our move, he found us the perfect property and knew we would love it straight away! He's been on the ball throughout and always kept me in the loop with what was going on, we had a few difficulites but he was so helpful and we managed to sort them out with his help straight away!...
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Comment on agent fees
I do feel the fee's are very expensive and quite different in compassion to what we paid previous with another agent, but that is the only thing I can fault with Townsend.
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Nov 19,2015
Minithumbup
By: 'Am'
Nov 19,2015
3 people found
this helpful
Great communication, provided advice and got the property tenanted in a very short period of time. I would highly recommendation them....
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Comment on agent fees
x% of rental and administration fee
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Oct 20,2015
Minithumbup
By: 'Donna Kiss'
Oct 20,2015
4 people found
this helpful
I put my house up for rental for the first time and they led me through the steps from start to finish and nothing was too much bother. Emililo arranged many viewings and gave myself feedback after every viewing. Emililo was present on every viewing as I vacated my property for each and every viewing. Emililo most certainly exceeded all my expectations when we agreed on my tenant. Without a doubt a great asset to Townends and I would recommend them to anybody....
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Sep 28,2015
Minithumbup
By: 'Emilio Ascione'
Sep 28,2015
4 people found
this helpful
Emilio has acted for us in letting 22 The Grange for a number of years. We had raised some concerns recently which he dealt with in a timely and professional manner. Over the years he has provided an excellent service....
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Sep 28,2015
Minithumbup
By: 'Andrew Drasar'
Sep 28,2015
1 people found
this helpful
Excellent customer service from Lauren. Always smiling and friendly, Lauren is very eager to find solutions and also listens well to client requests and is patient. She is a credit to the Townends team....
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Comment on agent fees
Townends fees are so much higher than other estate agents.
Was this helpful? Yes
Sep 22,2015
Minithumbdown
By: 'Emma Bannister'
Sep 22,2015
2 people found
this helpful
It's been an absolute pleasure to work with you ALL. You have been unfailingly helpful, professional and a sheer delight to deal with. You have been utterly wonderful and thanks so very much for everything. I cant recommne this company enough - they will exceed adn excelto sell your property. Absolutely outstanding...
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What agent could do to change your mind?
Comment on agent fees
Brilliant
Was this helpful? Yes
Sep 16,2015
Minithumbup
By: 'Ben Shepherd'
Sep 16,2015
2 people found
this helpful
Emilio is a highly motivated, professional letting agent. He fulfilled on all his promises securing a superb tenant at the correct price. His dedication and communication skills are superb and he is a credit to the company. Eve and her team have been exemplary with all their communications, very efficient and effective at answering questions and have dealt with my specific needs and a professional manner. I will always use Townends!...
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Comment on agent fees
Would always by nice if they were less but I know they have a superb team which do a great job, for that you need to pay!
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Sep 14,2015
Minithumbup
By: 'Dr Anita Sharma'
Sep 14,2015
3 people found
this helpful
This is my first experience as a landlady. Emilio was excellent and quick. Helped me through the process and negotiated a good rent for my property. I will look forwards to work with him again in future. Highly recommended. Very- very pleased with the service....
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Sep 01,2015
Minithumbup
By: 'Duncan'
Sep 01,2015
1 people found
this helpful
Louis was: Very clear, straightforward and direct and clear in communications. Very knowledgeable about the area, property etc. Very helpful and pro-active in making sure the seller and I were aligned and that issues did not unnecessarily derail or confuse a long, complex process. Best purchase process I have gone through...even tho it was necessarily complex....
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Aug 31,2015
Minithumbup
By: 'Matt'
Aug 31,2015
1 people found
this helpful
I was impressed with Louis throughout the sales process. From our initial meeting Louis really listened and acted upon what we discussed. I found Louis professional, honest and sincere. This is what we needed to support us through the roller coaster of the house buying process. Louis was always very responsive to all calls and emails which was very important to me....
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Aug 25,2015
Minithumbup
By: 'Anonymous'
Aug 25,2015
2 people found
this helpful
I found Emilio to be extremely professional and helpful and went to great lengths to meet my expectations. He was always courteous and responded to telephone calls even late in the evening. I will always maintain contact with him in particular and with the Egham branch of Townends....
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Aug 22,2015
Minithumbup
By: 'E Kilbee-Johnson'
Aug 22,2015
1 people found
this helpful
We thought that Louis was very eager and keen to ensure he sold our property quickly and to the value we needed. His written communication was very professional. He response to email was very quick and he did keep us informed....
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Comment on agent fees
Louis negotiate a competitive price and had to work hard for it
Was this helpful? Yes
Aug 22,2015
Minithumbup
By: 'Tony Beadle'
Aug 22,2015
3 people found
this helpful
Emilio was my first point of contact with Townsends and was extremely helpful and politie in providing me with information about letting our property for the 1st time. Eve attended to give us a valuation and was very professional and gave my wife and I the feeling that we had made the right choice of estate agent in marketing our home. Our property was let within 7 days of going onto the market to 3 chinese students from a local university for more money then we asked for which was a bonus ! , u...
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Aug 20,2015
Minithumbup
By: 'Lauren'
Aug 20,2015
0 people found
this helpful
Lauren was very helpful and efficient in securing my tenancy agreement. She was courteous and friendly throughout. I was very satisfied with the service....
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Aug 17,2015
Minithumbup
By: 'Jana Durackova'
Aug 17,2015
2 people found
this helpful
I am very pleased with the service received with townends and in particular Emilio. He is very polite, efficient and helpful throughout the process. My way with him was easy and quick with no hidden surprises. He's always answered my enquiries /verbail or written/ in the instant and to my satisfaction. Great appreciation for excellent service. Thank you to everyone at Townends....
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Aug 17,2015
Minithumbup
By: 'aby11'
Aug 17,2015
2 people found
this helpful
Emilio worked very hard to find a property to fit my specific requirements, which he managed to find for me. Throughout the process he updated me as to exactly what was going on, which was very helpful of him. The process of moving can be very stressful and Emilio made it a lot easier. Therefore, I have no reluctance whatsoever in recommending Emilio! A very helpful and skilled lettings negotiator indeed!...
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Aug 05,2015
Minithumbup
By: 'Alan Ainge'
Aug 05,2015
1 people found
this helpful
We have been dealing with the Egham office for several years now and have had a generally good experience. They have dealt professionally with all issue's, including administration, property management, and vetting of tenents. Void periods have always been minimal. I have always been somewhat nervous of Townends having their own Property Management company (INEX) for repairs and maintenance issue's but, to date I have no real complaints about the level of service provided or the charges involve...
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Jul 31,2015
Minithumbup
By: 'Rowan Harding-Jack'
Jul 31,2015
2 people found
this helpful
The first sale went nipples north through no fault of Louis but he found us a replacement buyer is very short order at a higher price. The second sale progressed extremely well even if a little slower that the buyer had optimistically promised. All together my wife and I felt the service given was satisfactory....
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Jul 18,2015
Minithumbup
By: 'Steve Butler'
Jul 18,2015
1 people found
this helpful
We initially chose townends, 1 their success rate in properties sold in our area was very evident by the sold billboards .2 On booking an appraisal for valuation,they were punctual,polite,and professional,explained the terms and conditions of their service.3, On taking up their service, they arranged an open day for the following weekend (5days) where we had 15 viewings, 4 of which resulted with offers,one of which we accepted and is now being processed. 4, they kept us updated with their prog...
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Jul 01,2015
Minithumbup
By: 'H Weathers'
Jul 01,2015
2 people found
this helpful
Louis has been very helpful and professional, valuing my house, showing people around, and obtaining some very good offers. He is also informing me of new houses coming on the market that I may be interested in buying. And also keeping in regular contact....
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Comment on agent fees
Good, competitive fees.
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
32 0 36 5 17 1 15 0 4 1

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Created at 11:28 AM 26/02/2015. Last updated at 11:28 AM 26/02/2015 by allAgents


Eleanor Popham Eleanor Popham
Trainee Lettings Negotiator
3 reviews

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Natalie Witting Natalie Witting
Branch Administrator
1 reviews

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Emilio Ascione Emilio Ascione
Senior Lettings Negotiator
50 reviews

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Eve Stewart Eve Stewart
Local Director
16 reviews

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Ollie McHugh - upload your photo Ollie McHugh
6 reviews

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Lauren  - upload your photo Lauren
2 reviews

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David Channon - upload your photo David Channon
1 reviews

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Duncan Ellis - upload your photo Duncan Ellis
1 reviews

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Louis Devins Louis Devins
Sales Manager
10 reviews

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Created at 11:27 AM 26/02/2015. Last updated at 11:28 AM 26/02/2015 by allAgents


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