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  • Matt Huybrechts
    Matt Huybrechts
  • Marc Rees
    Marc Rees
  • Victoria Faulkner
    Victoria Faulkner
  • Sam Fard-Manesh
    Sam Fard-Manesh
  • claim your profile
    James Buckley
  • claim your profile
    Hayley Edwards
Meet the Team
Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting 22 branches our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.
Townends

440 Chiswick High Road
Chiswick, London
Greater London
W4 5TT
020 8994 7022

Areas covered
  • Chiswick, Bedford Park,
  • TW8
  • Brentford, Kew,
  • W3
  • Strand on the Green, Acton
  • W4
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
88% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £442,000
  • Max: £470,000

Letting
  • Min: £1,000
  • Max: £3,250

 
5 Star Review
Feb 08,2016
Minithumbup
By:
Feb 08,2016
0 people found
this helpful
Sam was an absolute professional from start to finish and I couldn't have expected or asked anything more from Townsend. If it was my rental, I'd be safe in the knowledge they were finding great tenants and handling their move very well....
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Comment on agent fees
Reasonable
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4 Star Review
Feb 03,2016
Minithumbup
By:
Feb 03,2016
0 people found
this helpful
Both were always available for questions, made the process as seamless as possible. Great customer service provided from start to finish....
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5 Star Review
Jan 27,2016
Minithumbup
By:
Jan 27,2016
0 people found
this helpful
Great agency, all staff members are very proactive, many thanks to James, Sam and Matt that helped me and my husband find a lovely appartment !...
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5 Star Review
Jan 22,2016
Minithumbup
By:
Jan 22,2016
0 people found
this helpful
Sam was very helpful and made sure everything was going through nicely as myself and my partner were in a rush to find a new place. Would definitely recommend Townends as they were much nicer agents than most others which we have dealt with before....
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Comment on agent fees
Cant complain about the fees as the service we received was amazing.
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5 Star Review
Jan 19,2016
Minithumbup
By:
Jan 19,2016
0 people found
this helpful
James and Hayley and Townends generally get a five star review from us. I send some positive feedback separate and apart from this review. The process moved swiftly. James understood that we knew the neighbourhood and tuned into exactly what we needed. We struck a quick and fair deal with the landlord. We are very happy with the house. Hayley closed and processed the transaction, paperwork and payments quickly and efficiently. The tenant check was seamless and unobtrusive....
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Comment on agent fees
I think the fees were high. However, I have not rented a property in this price band (generally the more you pay in rent, the lower the fees) The net result was that we got a good price overall. The landlord, Towends and the tenant did well
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4 Star Review
Jan 19,2016
Minithumbup
By:
Jan 19,2016
0 people found
this helpful
Sam took on board the type of property i was looking for and didn't waste his/my time showing me sub standard accommodation, i felt he had a lot of enthusiasm for his work and would recommend Townends (and Sam) to others in a similar situation that i was in....
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Comment on agent fees
Agents fees are pretty much the same across the board so no real choice, i feel it is high for the amount of work undertaken.
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5 Star Review
Jan 19,2016
Minithumbup
By:
Jan 19,2016
0 people found
this helpful
Sam was very professional and pleasant throughout the process and made it as easy and stress free as possible for us. Very happy with Townends and most definitely recommend them to anyone looking for a new home more than any other high street estate agent....
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Comment on agent fees
Happy with all the fees.
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4 Star Review
Jan 18,2016
Minithumbup
By:
Jan 18,2016
0 people found
this helpful
James was managed quite well the viewing and was helpful whenever I had a question Hayley handled promptly the correction of documents for e-signature...
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5 Star Review
Jan 18,2016
Minithumbup
By:
Jan 18,2016
0 people found
this helpful
* Agreed fees and they got on with the job. What's more they beat other agents to get on and let the property. Well done....
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Comment on agent fees
Good fees
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5 Star Review
Jan 16,2016
Minithumbup
By:
Jan 16,2016
0 people found
this helpful
Both Matt and Sam were courteous and informative, and kept me up-to-date with all viewings, offers and information regarding the letting of my flat. They have given me faith in Townends as a company and will very likely use them again in the future....
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Comment on agent fees
Matt helped reduce the fees and I found them very competitive.
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5 Star Review
Jan 14,2016
Minithumbup
By:
Jan 14,2016
0 people found
this helpful
It has been a pleasure dealing with Sam and his colleagues at Townends in Chiswick. Sam secured me a suitable tenant quickly, with no fuss and has been professional, personable, efficient, helpful and reliable in all my communication with him. I actually feel that he wants to achieve a good job to the satisfaction of the client (unlike a number of other agents I could name)....
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Comment on agent fees
I am happy with the fees.
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5 Star Review
Jan 12,2016
Minithumbup
By:
Jan 12,2016
0 people found
this helpful
Fantastic service from both Matt and Hayley. They took over the re-letting and management of my property. I am based in NY so a long distance and a few time-zones away. Great service. Really quick to respond to questions and always helpful....
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Comment on agent fees
Fee structure in the context of what we were doing - we had found our own tenant through friends but wanted the property managed professionally - was fine
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5 Star Review
Dec 14,2015
Minithumbup
By:
Dec 14,2015
0 people found
this helpful
James was very efficient and effective throughout our search and move. He arranged viewings for the same day as our initial enquiry, up to 5 days quicker than other agents in the area! Most importantly he listened to what we wanted from our search, this coupled with knowledge and insight into the area and market led him to show us a flat we hadn't arranged to view and is the one we now live in! Throughout the referencing process he was efficient at getting all paperwork emailed and ready ...
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5 Star Review
Dec 10,2015
Minithumbup
By:
Dec 10,2015
0 people found
this helpful
James was very professional and quick to respond to queries. He gave an overall very good impression about Townends and the company's values. I would definitely recommend this estate agency....
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5 Star Review
Nov 24,2015
Minithumbup
By:
Nov 24,2015
0 people found
this helpful
We were renting from Townends in Chiswick. We had exceptional service from Rebecca Grant who was their Client Relationship Manager. Anything we needed help with was handled immediately, which was such a help! She was wonderful!...
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5 Star Review
Nov 04,2015
Minithumbup
By:
Nov 04,2015
0 people found
this helpful
Townends is my preferred lettings agency for all our Chiswick Properties. On this occasion the branch really excelled. Matt Huybrechts gave excellent advice on all aspects of the letting of the property. The rental valuation given was the price they managed to secure the type of tenant I was looking for. I was regularly updated on progress of the letting process and it all ran very smoothly and efficiently. The agreement was signed electronically which saved the hassle of having to sign and ...
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Comment on agent fees
Townends will accomodate on there standard fees if you have an established relationship with the agency. It is a fair cost paid for the service they run.
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5 Star Review
Nov 03,2015
Minithumbup
By:
Nov 03,2015
0 people found
this helpful
Very please with service - Matt managed to get me a tenant within days of contacting him, while the property was still being renovated, who was able to move in within 2 weeks, which was perfect for me to avoid void period. No hassle tenant, so very pleased...
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5 Star Review
Nov 02,2015
Minithumbup
By:
Nov 02,2015
0 people found
this helpful
I invited Townends to value my flat having been unsuccessful in letting it with two previous agencies. Matthew demonstrated professionalism integrity and guidance as to how i should go about marketing the property to get it let. I am delighted to say he has successfully found excellent tenants two weeks from bringing my flat to the market to move in on Saturday. Many thanks Matthew and the Townends team, i couldn't recommend them enough....
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5 Star Review
Oct 28,2015
Minithumbup
By:
Oct 28,2015
0 people found
this helpful
Matt was helpful and courteous and always made time for me. He and the team at Townends found a range of excellent tenants and ensured everything went smoothly from reference taking to tenants moving in. I lead a very busy life managing multiple businesses and it is important to me to have agents who make my life easier. Having dealt with numerous agents over the past 20 years, I would recommend Townends and particularly Matt Huybrechts....
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Comment on agent fees
Fees are fair and reasonable with none of the usual London agent small print or nasty surprises.
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4 Star Review
Oct 27,2015
Minithumbup
By:
Oct 27,2015
0 people found
this helpful
Matt has been brilliant in meeting his targets with us ,from reminding us the dates of renewal negotiating the rent increases with existing tenants on renewals . He is a real asset to Townends....
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Comment on agent fees
Very much in-line with the market rate
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5 Star Review
Oct 26,2015
Minithumbup
By:
Oct 26,2015
0 people found
this helpful
I have been dealings with Townends Chiswick Lettings office for several years now as a Landlord. In March 2015 I dealt with James Atlee so to secure a new Tenant. James was successful in securing an excellent Tenant from a number of perspective Tenants. James co ordinated all aspects of the Tenancy Administration up & until the new Tenant took occupation & was always very professional throughout James continued to liaise with both myself & the new tenant until his promotion to Ma...
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Comment on agent fees
Management Fees were very competitive & accurate
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5 Star Review
Oct 09,2015
Minithumbup
By:
Oct 09,2015
0 people found
this helpful
Worked their way through a difficult process involving a vendor based in New Zealand and a most unhelpful and uncommunicative solicitor provided by mortgage lender....
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5 Star Review
Aug 28,2015
Minithumbup
By:
Aug 28,2015
0 people found
this helpful
We have now used Townends twice to let our flat in Chiswick. They have found us superb tenants on both occasions and have dealt with the whole process very efficiently. Matthew and his team are highly professional and very nice to deal with. Their fees are the most competitive around and their customer service excellent. I will now always go to them first to let our two other properties....
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Comment on agent fees
Highly competitive.
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5 Star Review
Aug 25,2015
Minithumbup
By:
Aug 25,2015
0 people found
this helpful
My partner and I have recently moved to London from Bristol at relatively short notice. Matthew was the agent who led us through the tenancy process. He was professional, helpful, speedy and courteous throughout. The whole process was very quick and we are thrilled with the property that we've move to. I couldn't recommend Matthew or Townsends enough!...
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Comment on agent fees
Worth every penny!
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5 Star Review
Aug 25,2015
Minithumbup
By:
Aug 25,2015
0 people found
this helpful
Renting out my beautiful flat in Sutton Court, Chiswick had became somewhat of a nightmare. I was bombarded by numerous Estate Agents in the area (and there are many!) who promised to find tenants in a short space of time and for the asking price. One Agent in particular would show numerous prospective tenants round my flat, suggest offers which were unsuitable as the person was not earning sufficiently to pay the rent or was planning to moving a whole month later! At around this time, Matt ...
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5 Star Review
Aug 10,2015
Minithumbup
By:
Aug 10,2015
0 people found
this helpful
Matt and the team provided an excellent service to us all the way through from the time when we received the notice from the previous tenants, through the showing of the flat and screening of prospective new tenants right up to the day the new tenants moved in. We have been using the Townends team in Chiswick for a number of years and continue to be impressed by their particular knowledge of the block of the flats where our property is and our general requirements. Matt is always attentive and...
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5 Star Review
Jun 25,2015
Minithumbup
By:
Jun 25,2015
0 people found
this helpful
My Son has lived in Chiswick for the last eight years since college so we have had numerous experiences with varied estate agents in this area but Townends are one of the best Since seeing a property and agreeing the terms I must say I have found dealing with James Atlee has been superb. He is extremely courteous and efficient keeping us completely informed with every stage of the tenancy. I am now in the process of looking to purchase a property when this tenancy ends and I will have no hesita...
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4 Star Review
May 27,2015
Minithumbup
By:
May 27,2015
1 people found
this helpful
James was very professional and friendly throughout my property search. He went out of his way to ensure that we could view the property at a time that suited my working hours - as a result, we made an offer on the property the following morning and we were really impressed with the level of customer service we had received. During this time,James prompltly answered all of my questions and made it clear that he was aware of our needs. He was always willing to answer any questions that we had, bo...
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Comment on agent fees
I personally feel that the check in fee should be paid by the landlord. I really don't understand why I have to pay £145 check in fee on a unfurnished property. I completely agree to pay a check out fee when i vacate, but its frustrating to pay a check in swell.
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4 Star Review
Apr 10,2015
Minithumbup
By:
Apr 10,2015
0 people found
this helpful
Very friendly staff, flexible, able to work around late / early viewings catering to need to NHS shift workers like me. Also been an excellent negotiator between myself and the landlord trying to work through conditions of tenancy agreement in a mutually beneficial manner, empathising with viewpoints of both landlord and tenant. Well done and please keep it up....
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Comment on agent fees
I feel that the inventory check in fees should be paid by the landlord , not the tenant . And check out should be paid by the tenant. So that at the time of check out tenant is free to schedule inventory clerk at his own convenience. In my humble view, omitting inventory check in fee might reduce the fees in general which one has to pay in addition to deposit and first month's rent. This would be my only feedback. for the agency to kindly consider. many thanks.
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By: MWM
Apr 10, 2015
Thank you for your comments, your feedback is important to us.....
4 Star Review
Apr 10,2015
Minithumbup
By:
Apr 10,2015
0 people found
this helpful
Very happy with the service. James, Hayley and Mark were great from start to finish. Thank you! If I was to give any constructive criticism.. if I recall correctly (!) - the cleaning service was changed without telling me from 9th to the 8th April - would have appreciated being told the date was changed so I could agree it as I wanted to be there. It turned out OK but just saying please keep landlords advised when dates change as I was planning other things around the plan we agreed. Also I a...
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Comment on agent fees
The agreement I made with Townends in Chiswick was a 'tenant finding service only' for a flat fee. James and Mark found me a tenant before FJLord did and I was happy with the representation agreement we made. I am sure I would use Townends again on basis of the same agreement. I was not required to sign the T&Cs (as in this case mostly irrelevant it our agreement). Mark's flexibility on this point was important and was much appreciated. We were able to proceed because of his amenable approach.
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By: MWM
Apr 10, 2015
Townends are always looking at how to improve our service offering, so thank you for your comments we appreciate your feedback.....


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
43 1 34 2 27 0 16 1 3 1

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Created at 11:37 AM 27/02/2015. Last updated at 11:37 AM 27/02/2015 by allAgents


Matt Huybrechts Matt Huybrechts
Lettings Manager
45 reviews

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Marc Rees Marc Rees
Sales Manager
1 reviews

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Victoria Faulkner Victoria Faulkner
Sales Negotiator
0 reviews

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Sam Fard-Manesh Sam Fard-Manesh
Sales Negotiator
7 reviews

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James Buckley - no image available James Buckley
Senior Lettings Negotiator
6 reviews

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Hayley Edwards - upload your photo Hayley Edwards
2 reviews

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Complaints Procedure

compliance@townends.co.uk
Created at 11:00 AM 26/02/2015. Last updated at 11:37 AM 27/02/2015 by allAgents


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