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Martin & Pole - RG40

Branch rating: 1 out of 5.0 based on 3 ratings. This website contains 3 user reviews of Martin & Pole - RG40.

Agent Overview

Martin & Pole

7 Broad Street
Wokingham
Berkshire
RG40 1AY

Telephone: 0118 978 0777
Fax: 0118 977 1991
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  • Sales (as a Vendor)0
  • Sales (as a Buyer)0
  • Sales (Prospective customer)0

  • Lettings (as a Landlord)0
  • Lettings (as a Tenant)1
  • Lettings (Prospective customer)1
  • Repair/Property Management0

  • They manage our building0
  • They are our factor0
  • They manage our estate0

  • They arranged our mortgage0
  • Re-Mortgages (Prospective Customer)0
  • Mortgages (Prospective Customer)0

  • Surveys0
  • Conveyancing0

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This branch is ranked 21128 out of 21670 in the UK

Overall Customer Rating

1 out of 5.00

  • 0 recommend
  • 3 disapprove

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Meet the Team

This branch is also ranked:

3 out of 3
in the Martin & Pole League Tables.
23 out of 23
in the RG40 League Tables
28 out of 29
in the Wokingham League Tables

Branch Information for Martin & Pole, RG40

A description of Martin & Pole in RG40 in Wokingham is currently unavailable.

No photo or video of branch available

Opening Hours

  • Mon: 09:00 - 17:30
  • Tue: 09:00 - 17:30
  • Wed: 09:00 - 17:30
  • Thu: 09:00 - 17:30
  • Fri: 09:00 - 17:30
  • Sat: Closed
  • Sun: Closed

Registered With

UNKNOWN

Areas Covered

 UNKNOWN

Martin & Pole has not joined our 'transparent agent' scheme yet.

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Customer Reviews

  1. A 1 Star review by  annoyed, Thu 10th July 2014

    Branch:
    7 Broad Street (Wokingham) (Berkshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    RG45
    Rent PCM
    £750
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

     

    Staff rude on the phone when asked reasonable question, and Ignored letters. When we left the property we were charged unreasonable charges from our deposit, (including some that were already listed in the inventory when we moved in, and others that affected the whole building.) when questioned as to why our deposit hadn't been placed in a deposit protection scheme when our contract was changed I was shouted at, and then ignored. I understand that the landlord is a customer, and they work for him, but I am also a customer and I do not feel I got fair treatment here. id never rent using them again. Pretty much every dealing i had with them from start to finish was unsatisfactory

    What could Martin & Pole do to change your mind?

    “not been rude, not shouted at me when i asked reasonable questions, protected my deposit when my contracts changed, read and replied to my letters, not charged me for things included in the inventory when i moved in. pretty much every dealing i had with them from start to finish was unsatisfactory”


    Was this review helpful? Yes

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    View All Comments (1)by David Auger  30/07/2014

    The tenant would not understand we were not managing the property. It is disappointing when we explain a situation quite clearly that for some reason they choose not to understand. If we are not managing the property then our role is greatly reduced. Some landlord's chose to manage their own properties - not unusual, just perhaps unusual that despite clear explanation the tenant chooses not to understand.
  2. 1
    person found this
    helpful.

    A 1 Star review by  Diamond0958, Thu 27th February 2014

    Branch:
    7 Broad Street (Wokingham) (Berkshire)
    Services:
    Staff Member
    David Auger, Rose
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? No
     
    David AugerRose

     

    I phoned to speak to Rose regarding my brothers death. Although they were aware of the death of my brother, they continued to take monies from his bank account . Rose was particular rude and unhelpful and after I sent a polite email she phoned me to say that I was not to email again. I have now escalated the matter to the Director - David Auger. Appalling lack of sensitivity

    Was this review helpful? Yes

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  3. 3
    people found this
    helpful.

    A 1 Star review by  Disappointed, Wed 5th September 2012

    Branch:
    7 Broad Street (Wokingham) (Berkshire)
    Services:
    Lettings (Prospective customer)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

     

    Rude person \'assumed; that I was on housing benefit because I am a female with two children! The advert mentioned good schools nearby to the property that I was requiring further details on but apparently the landlord had been very direct in the fact that children were not welcome! Very poor service indeed as I was not asked for email address to send on available properties that may be of interest!

    What could Martin & Pole do to change your mind?

    “Not have had so many assumptions as I thought that sales was all about questioning and finding out needs and requirements.”


    Was this review helpful? Yes

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    View All Comments (1)by David Auger  07/01/2013

    It does seem unfair that we have mentioned schools nearby if the landlord did not want children - my apologies. Some people are a little sensitive when we ask personal questions. The lady who asked the questions would not have made assumptions - we are being paid by the owner to find the best tenant. The best tenant for one property may not be the best tenant for another property. If we got the balance wrong on this occassion - once again my apologies.

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