Mann Countrywide - SM1
based on 3 ratings. This website contains 3 user reviews of Mann Countrywide - SM1.
Agent Overview
Mann Countrywide
40 High Street
Sutton
Greater London
SM1 1HF
Fax: 020 8770 1885
Filter Reviews
- Sales (as a Vendor)1
- Sales (as a Buyer)0
- Sales (Prospective customer)0
Lettings (as a Landlord)0- Lettings (as a Tenant)2
- Lettings (Prospective customer)0
- Repair/Property Management0
They manage our building0- They are our factor0
- They manage our estate0
They arranged our mortgage0- Re-Mortgages (Prospective Customer)0
- Mortgages (Prospective Customer)0
Surveys0- Conveyancing0
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Customer Reviews
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3
people found
this helpful.
by Hopeless Tenant, Wed 8th May 2013
- Branch:
- 40 High Street,
- Services:
- Lettings (as a Tenant)
- Staff Member
- Jason Weddle, Danielle Tapping
- Postcode
- SM2
- Experience:
- Would you use the agent again? No
Warning!!! Keep away from Mann Countrywide. Can there be a worse letting agent? My wife and I went to see one of their properties. We quite liked the property so we enquired about their fees. The agent verbally explained that the fees were as follows: £75 for reference check per adult - £150 Inventory: £120 Administration Fee: £100 Total = £370 We were asked to pay a holding deposit of £300 to take the property off the market and to do our reference checks. We paid the amount on the same day. After the reference checks were done, we received an invoice via email amounting... (read more
Was this review helpful? Yes
)
-
by Houseseller2012, Wed 18th July 2012
- Branch:
- 40 High Street,
- Services:
- Sales (as a Vendor)
- Staff Member
- Joanne Hughes, Ben Albon
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
Jo, Ben, Warwick, Emma and Julian worked above and beyond to find us a buyer at a good price within a limited timescale. They never took there eye off the ball and their customer service is incredible. They always call back when they say they will and pulled out all the stops to get my sale through. I can\'t recommend them enough. 1st class agent and 1st class service
Was this review helpful? Yes
-
5
people found
this helpful.
by Sunny, Tue 3rd April 2012
- Branch:
- 40 High Street,
- Services:
- Lettings (as a Tenant)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
Hidden admin charges, charged £600 for reference, agreement & inventory check for unfurnished property. Please avoid Mann for renting, due to there charges.
Was this review helpful? Yes
View All Comments (1)by jwed 18/07/2012
I'm sorry you feel this way, we do all we can to keep our customers happy. The landlord wanted an Inventory to be done, so unfourtunatley there was a check in cost that had to be added. This is an external cost to us.
 = £180
Reference Fee (£150 + VAT) = £180
Administration Fee (£100 + VAT) = £120
Inventory Fee (£120 +VAT) = £144
Contents Insurance = £126
Total = £750
It was stated that the contents insurance was mandatory. Their \'standard tenancy agreement\' states that it would also cover the landlord\'s fittings and fixtures.
We were running out of time, it was too late to find another property. Also, it was obvious that we would be losing holding deposit of £300 if we chose to opt out. So we didn\'t have any other choice but to go with what Mann Countrywide asked us to pay. Negotiations fell on deaf ears and they were quite arrogant. They talked to my wife and me as if we were homeless people begging with them to live in their place for free.
Additionally, Mann Countrywide refuses to hand over the original tenancy agreement. They say they have to keep it on their file and can only give you the photocopies. So we had just paid £180 for a piece of paper that they wanted to keep on their file.
And when the inventory was done before we moved in, it was found that the owner has not done many things though the agent had promised that all will be in order before we move in. Upon enquiry, the agent explained that it is not their problem. The property is managed by the landlord so they cannot help.
Can there be a worse letting agent? If yes, please let me know…/&display=popup&link=http://www.allagents.co.uk/review/55528/&redirect_uri=http://www.allagents.co.uk/review/55528/ "Share on your Facebook Wall"){kind=logo}
