Leaders
Norwich, NR3
2.5/5, 39 reviews
38% recommended
33% lettings valuation accuracy
58% lettings fee satisfaction



Property Features


Opening Hours
Address

Leaders
14 St. Georges Street
Norwich
Norfolk
NR3 1BA
01603950263

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 33% 58% £395 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 14 20 1 0 0 0 0 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings
Latest Properties

No Properties

“Letting...”

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Oct 02,2023
Minithumbup
Riley
By: 'Eva'
Oct 02,2023
0 people found
this helpful
Me and my partner had an amazing experience with Leaders in Norwich, and could not be happy enough. Our Letting Agent Riley Fox always kept effective and open communication with us; he helped us throughout the whole process and we couldn’t be more grateful. ...
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“Leaders gave us excellent reception and exemp......”

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Sep 05,2023
Minithumbup
Daniel
By: 'Maggie'
Sep 05,2023
0 people found
this helpful
Leaders gave us excellent reception and exemplary service. Daniel Copsey kept us updated in every step of the process and was very kind to us. We are happy in our new apartment courtesy of Daniel and his colleagues. We recommend leaders Maggie and family...
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“Don't go there, just don't. You will not get your deposit back unless you pester them to death!...”

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Aug 30,2023
Minithumbdown
By: 'Unhappy'
Aug 30,2023
1 people found
this helpful
Leaders are all smiles whilst they are trying to get you signed up but once you are a tenant and have signed on the dotted line you will get no help. We rented an apartment and Leaders promised that desks would be provided, they even ...
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“The worst rental experience I have ever had. ......”

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May 27,2023
Minithumbdown
By: 'Renter'
May 27,2023
0 people found
this helpful
The worst rental experience I have ever had. I've been renting for years and years but have encountered degrees of laziness and complete utter incompetence like at Leaders. It is remarkable how bad they are. It's really bold that they use so many children in ...
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“I would like to thank the lovely lady (poppie Bannis......”

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Nov 08,2022
Minithumbup
Poppie
By: 'Adelle'
Nov 08,2022
0 people found
this helpful
I would like to thank the lady (poppie Bannister) I spoke to on the phone for being so helpful and answering all of my many enquiries, very friendly and outstanding knowledge....
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“Incompetent is a complete understatement. I h......”

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Sep 29,2022
Minithumbdown
Daniel
By: 'Chris'
Sep 29,2022
3 people found
this helpful
Incompetent is a complete understatement. I have been renting for more than a little while and I have never had to deal with the idiocy that is leaders. From day one we were chasing up on the phone because no one bothered to call us. ...
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“Utterly useless company to deal with. Avoid t......”

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Feb 03,2022
Minithumbdown
Sean
By: 'TenementTenant'
Feb 03,2022
1 people found
this helpful
Utterly useless company to deal with. Avoid them at all costs. I assure you that your “dream home” won’t be found by the Leaders Norwich lettings team. Below are some of the delights you can expect: Delays to move in date announced with little ...
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“They preyed on my desperation. 1 star is too ......”

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Oct 25,2021
Minithumbdown
By: 'No1'
Oct 25,2021
3 people found
this helpful
They preyed on my desperation. 1 star is too much. They couldn't sort out my reference checks in time, had to pay for an extra night in a hotel. All because the third party company they use couldn't muster up the ingenuity to make a phone ...
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“Despite the review from the previous tenant, ......”

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Oct 23,2021
Minithumbup
Jack
By: 'Mandy Copper'
Oct 23,2021
0 people found
this helpful
Despite the review from the previous tenant, we had a very positive experience with Leaders. Jack Carter was exceptionally helpful and our move was managed without any problems. We found Leaders to be friendly, helpful and professional at all times and wouldn't hesitate to use ...
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“My amazing experience with Leaders...”

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Oct 20,2021
Minithumbup
Thomas
By: 'Nmesoma'
Oct 20,2021
0 people found
this helpful
I have always thought that moving to a new a place was very stressful. On the contrary, the process was quite smooth, thanks to Leaders. The letting agent I have been in contact throughout the entire process, Tom Haskett, was brilliant. He was more than ...
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“Avoid at all costs...”

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Oct 16,2021
Minithumbdown
By: 'Rebecca Kaznowski'
Oct 16,2021
1 people found
this helpful
We had the worst time whilst renting with Leaders right from the beginning. Before it was made illegal to do so they were sneaking in extra charges all over the place. They never repaired anything when we complained about something going wrong. We lived in ...
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“Would give no stars if possible a bunch of ve......”

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Aug 17,2021
Minithumbdown
Sean
By: 'rich'
Aug 17,2021
1 people found
this helpful
Would give no stars if possible a bunch of very young unprofessional kids that couldn't run a bath I really wish I had looked at the reviews before using them to manage my flat I wouldn't trust them to look after my cat...
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By: Emma
Aug 18, 2021
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Couldn’t agree more! ...

“Avoid this company...”

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Aug 09,2021
Minithumbdown
By: 'Emma'
Aug 09,2021
1 people found
this helpful
As a tenant, who is supposed to have their property ‘managed’ by leaders, I can only say it’s one of the worst companies I’ve ever had to deal with. Inexperienced and incompetent. Always passing the buck to someone else so they don’t ...
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“Leaders and Thomas...”

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Jun 18,2021
Minithumbup
Thomas
By: 'Aleksandra'
Jun 18,2021
0 people found
this helpful
Has been a pleasure to meet and work throughout the time with Leaders and Thomas Haskett which allow us to find the correct property for our needs and expectations. Very professional and any queries were answered and addressed as needed. Ale&Ema...
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“Very nice agency, all the agents are friendly......”

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May 04,2021
Minithumbup
Thomas
By: 'Alexandra'
May 04,2021
0 people found
this helpful
Very nice agency, all the agents are friendly, kind, and Thomas Haskett with who we went through the process was really helpful and patient, we really appreciate all his work ....
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“Very helpful kind spoke always with a respect......”

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May 04,2021
Minithumbup
Thomas
By: 'Carlos Fernandes'
May 04,2021
0 people found
this helpful
Very helpful kind spoke always with a respectful manner and always willing to help (Thomas Haskett) Really good service and appreciate all the help...
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“Superb service. My process went smoothly . Th......”

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Mar 19,2021
Minithumbup
Thomas
By: 'Snehamol'
Mar 19,2021
0 people found
this helpful
Superb service. My process went smoothly . Thomas was very helpful ,kind ,and responsive to all my queries regarding the house and the process. I really appreciate his efforts ......
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“Tom Haskett is a great estate agent, very res......”

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Mar 19,2021
Minithumbup
Thomas
By: 'Benjamin'
Mar 19,2021
0 people found
this helpful
Tom Haskett is a great estate agent, very resourcesful and helpul with good advice on the local area which as I was new to Norwich I found very helpful, he is also a top bloke!...
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“Superb service , friendly , helpful , patient......”

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Mar 11,2021
Minithumbup
Georgie
By: 'Daniel'
Mar 11,2021
0 people found
this helpful
Superb service , friendly , helpful , patient and knowledgeable.Georgie has organised numerous viewings , and the property was sold for the asking price .Thank you ....
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“Brilliant service - the agent was really help......”

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Feb 16,2021
Minithumbdown
Thomas
By: 'Charles'
Feb 16,2021
0 people found
this helpful
Brilliant service - the agent was really helpful throughout the process and It felt really smooth - I really appreciate it....
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“Absolutely the worst letting agent I have eve......”

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Feb 11,2021
Minithumbdown
By: 'No Thanks'
Feb 11,2021
2 people found
this helpful
Absolutely the worst letting agent I have ever used. We received guarantees that the property would be fixed up before we moved in, solving damp mould issues, crumbling paint in the bathroom, and a beam that seems to be getting worse each day. Nothing was ...
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“Thorpe park apartment with help of Thomas...”

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Nov 03,2020
Minithumbup
Thomas
By: 'Cabiro'
Nov 03,2020
1 people found
this helpful
I’ve dealt with Thomas from day one he was extremely helpful and helped me throughout the all process of finding the best property for me even tho there were some delays and stressful times he reassured and and always kept in contact. I very ...
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“Incompetent chancers. My girlfriend and I rented 2 bedroom terraced house ......”

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Oct 26,2020
Minithumbdown
By: 'Joe'
Oct 26,2020
9 people found
this helpful
Incompetent chancers. My girlfriend and I rented 2 bedroom terraced house through the Leaders branch on St Georges street in March 2019. We filled out the application form, and offered money as a holding deposit( something we were told WAS refundable) as lots of people have applied ...
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“I have rented privately my entire life. Leade......”

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Sep 30,2020
Minithumbdown
By: 'Dean'
Sep 30,2020
4 people found
this helpful
I have rented privately my entire life. Leaders are without doubt the worst agency I have ever had the misfortune to deal with. I have been a tenant of theirs for over a decade and the treatment I have recieved has been shockingly bad. They ...
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“Unprfessional, Dishonest and Incompetent...”

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Aug 28,2020
Minithumbdown
By: 'Robert'
Aug 28,2020
5 people found
this helpful
Unbelievably bad service in all aspects. Properties are not checked or maintained and staff are rude and unhelpful. The rent increases with frightening regularity and by quite a substantial amount. Most of the staff are young females with no clue as to their responsibilities or ...
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By: Joe
Aug 31, 2020
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I’m glad I’m not the only one who had an awful experience with them, awfully incompetent at St. George’s street! ...

“Why did we not see the warning signs? .......”

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Feb 22,2020
Minithumbdown
By: 'Mandie'
Feb 22,2020
3 people found
this helpful
Why did we not see the warning signs? They didn't get back to us when we enquired about the property and we had to do the chasing. After travelling 140 miles to view an apartment for my daughter, we were told just minutes before the appointment ...
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“Brilliant Agents...”

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Dec 17,2019
Minithumbup
By: 'John'
Dec 17,2019
1 people found
this helpful
Right from our first meeting at the property Leaders have been most helpful and supportive. When there has been a problem (which there have been few) it has been attended too very quickly and efficiently. We can't recommend them more highly....
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“Rubbish service...”

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Oct 11,2019
Minithumbdown
By: 'Kenneth'
Oct 11,2019
10 people found
this helpful
Since Leaders took over City Lettings in Norwich, their service standards have steadily fallen and all you ever get as a landlord is another apology for failing to act or communicate. Unfortunately, you cannot terminate your contract with them until the end of a tenancy. ...
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“41 days to get our rent deposit back!...”

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Feb 15,2019
Minithumbdown
Georgie
By: 'Cathy'
Feb 15,2019
9 people found
this helpful
I wouldn't normally go to the effort to write a review but I wouldn't want anybody else to experience the same stess and upset we did. Mid-tenancy our property was taken over by Leaders, whom immediately (for no good reason) put the rent up. During ...
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Comment on agent fees
Increased our rent for no apparent reason
Was this helpful? Yes
By: Victoria Albert
Apr 04, 2019
View all comments (3)
I had almost identical circumstances, I moved in a very old shabby property, I was only there for 8 months and left the property in a great condiition very confident I would be getting all of my deposit back (although i thought thery may try it on woth a couple of things as agents usually do). To my total shock they were asking for £1400 to cover things that just were not there. They encouranged me to just leave the keys with them and they would do the exiting inspection on their own, and now ...

“Good viewing service...”

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Feb 11,2019
Minithumbup
Alex
By: 'Steph'
Feb 11,2019
1 people found
this helpful
Alex was extremely professional when showing me around the property. He was informative, considerate and patient, allowing me to take my time when viewing the property. He provided me with a list of the associated fees, as well as other properties of interest....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Leaders, Norwich NR3 1BA



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