“Really terrible experience with this estate agent...”
1 Star Review
Sep 19,2018
By:
'Kasrul'
Sep 19,2018
Branch: London, Suite 1
119 The Grove
Services: Lettings (as a Landlord)
Rent PCM: £1500
Would you recommend?: No
Postcode: E6
Branch: London, Suite 1
119 The Grove
Lettings (as a Landlord)
Rent PCM: £1500
Postcode: E6
18
people found
this helpful
I engaged Victoria Knight for "introduction only" service back in 2016, at the time I signed a fee agreement which included a clause that I would have to pay them a yearly fee regardless of whether they managed the property or not as long as the ...
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Comment on agent fees
Reasonable except for the unacceptable re-occurring fees even if you do not use their service.
18
people found
this helpful
Was this helpful?
Yes
“Victoria Knight and and there sister company Reliance Property Management ......”
1 Star Review
Aug 16,2018
By:
'Ali'
Aug 16,2018
Branch: London, Suite 1
119 The Grove
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E15
Branch: London, Suite 1
119 The Grove
Lettings (as a Tenant)
Postcode: E15
53
people found
this helpful
Victoria Knight and and there sister company Reliance Property Management Specialists are one of the most horrible agents I have had the misfortune of dealing with Some of the staff are belligerent, unhelpful and horrendously deceitful The service that has been provided has been amateurish ...
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Comment on agent fees
Unable to comment.
53
people found
this helpful
Was this helpful?
Yes
1 Star Review
Aug 08,2018
By:
'Adam'
Aug 08,2018
Branch: London, 157 Hoe Street
Services: Lettings (Prospective customer)
Would you recommend?: Yes
Postcode: E17
Branch: London, 157 Hoe Street
Lettings (Prospective customer)
Postcode: E17
25
people found
this helpful
Arranged an a house viewing and received a confirmation text message for the time, place, and agent that would be showing me around.
After traveling for two hours I get the to viewing on time and nobody is there, so I call up to see ...
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Comment on agent fees
N/A
25
people found
this helpful
Was this helpful?
Yes
“Diligent and Knowledgeable...”
5 Star Review
Jun 27,2018
By:
'Derek'
Jun 27,2018
Branch: London, 157 Hoe Street
Services: Lettings (as a Landlord)
Rent PCM: £1600
Would you recommend?: Yes
Postcode: E17
Branch: London, 157 Hoe Street
Lettings (as a Landlord)
Rent PCM: £1600
Postcode: E17
0
people found
this helpful
Nirmal Kalirai (Kal) has proffered extremely good advice over the years. My main point of contact was Bradley Pickard, I regularly conversed with Kal on the phone. He would always take my calls, if available, Bradley would perform tasks over and above what was expected ...
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Comment on agent fees
Very reasonable for work done
0
people found
this helpful
Was this helpful?
Yes
“We put a reservation fee down on a property with ......”
1 Star Review
Jun 06,2017
By:
'Claudia'
Jun 06,2017
Branch: London, 157 Hoe Street
Services: Lettings (as a Tenant)
Rent PCM: £1400
Would you recommend?: No
Postcode: E17
Branch: London, 157 Hoe Street
Lettings (as a Tenant)
Rent PCM: £1400
Postcode: E17
81
people found
this helpful
We put a reservation fee down on a property with Victoria Knight over a week ago. We were told the property was ours and that it had been taken off the market. We began doing everything necessary to move home.
Whilst trying to get all ...
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Comment on agent fees
About the same as the rest
81
people found
this helpful
Was this helpful?
Yes
“We are a large property company in East London who ......”
5 Star Review
Feb 16,2017
By:
'A'
Feb 16,2017
Branch: London, 157 Hoe Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: E17
Branch: London, 157 Hoe Street
Lettings (as a Landlord)
Postcode: E17
1
people found
this helpful
We are a large property company in East London who have been using Victoria Knight (Walthamstow & Stratford) as agents to find us suitable tenants for our rentals and block managements. We find them to be very efficient, professional and very helpful. We have been using ...
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1
people found
this helpful
Was this helpful?
Yes
“The service offer is great. Everyone in the office was ......”
5 Star Review
Dec 02,2016
By:
'Walthamstow'
Dec 02,2016
Branch: London, 157 Hoe Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: E17
Branch: London, 157 Hoe Street
Lettings (as a Landlord)
Postcode: E17
2
people found
this helpful
The service offer is great. Everyone in the office was helpful, found great tenants and organised all the associated paperwork. Really recommend....
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2
people found
this helpful
Was this helpful?
Yes
“Nirmal Kalirai (Kal) is a tremendous asset to Victoria Knight, ......”
5 Star Review
Oct 16,2016
By:
'Dai'
Oct 16,2016
Branch: London, Suite 1
119 The Grove
Services: Sales (as a Vendor)
Sold price: £605000
Would you recommend?: Yes
Postcode: E11
Branch: London, Suite 1
119 The Grove
Sales (as a Vendor)
Sold price: £605000
Postcode: E11
2
people found
this helpful
Nirmal Kalirai (Kal) is a tremendous asset to Victoria Knight, Stratford. My main point of contact was John Ince (since moved to their Walthamstow branch), however, in John's absence, I regularly conversed with Kal on the phone. He would always take my calls, if available, ...
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Comment on agent fees
very reasonable fees
2
people found
this helpful
Was this helpful?
Yes
“We where so happy with the service provided by Victoris ......”
5 Star Review
Aug 16,2016
By:
'Lala'
Aug 16,2016
Branch: London, 157 Hoe Street
Services: Sales (as a Vendor)
Sold price: £335000
Would you recommend?: Yes
Postcode: E17
Branch: London, 157 Hoe Street
Sales (as a Vendor)
Sold price: £335000
Postcode: E17
1
people found
this helpful
We where so happy with the service provided by Victoris Knight. Kal Kalirai was extremely helpful, and went above and beyond what we could have ever expected from someone. We highly recommend Victoria Knight as they where so helpful and we felt completely at ease ...
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Comment on agent fees
Good
1
people found
this helpful
Was this helpful?
Yes
“I rented out my flat through Victoria Knight for nearly 10 ......”
5 Star Review
Jul 18,2016
By:
'DC'
Jul 18,2016
Branch: London, Suite 1
119 The Grove
Services: Sales (as a Vendor)
Sold price: £400000
Would you recommend?: Yes
Postcode: E15
Branch: London, Suite 1
119 The Grove
Sales (as a Vendor)
Sold price: £400000
Postcode: E15
1
people found
this helpful
I rented out my flat through Victoria Knight for nearly 10 years with less than a week of voids over this whole time. When I came to sell, Kal the consultant surveyor at the Stratford office did a brilliant job resolving a very difficult and complex ...
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Comment on agent fees
Acceptable
1
people found
this helpful
Was this helpful?
Yes
“I have had Absolutely Great Service from Victoria Knight in ......”
5 Star Review
Jul 12,2016
By:
'Aj'
Jul 12,2016
Branch: London, 157 Hoe Street
Services: Surveys
Would you recommend?: Yes
Postcode: UB33
Branch: London, 157 Hoe Street
Surveys
Postcode: UB33
2
people found
this helpful
I have had Absolutely Great Service from Victoria Knight in Stratford (Kal). He helped to secure a positive result that I had been told was unachievable by numerous other people.
I was threatened with an enforcement action for an outbuilding used as an annex so ...
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2
people found
this helpful
Was this helpful?
Yes
“Overall staff seem to appear ok over the phone however ......”
1 Star Review
Jun 14,2016
By:
'Home'
Jun 14,2016
Branch: London, Suite 1
119 The Grove
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: E15
Branch: London, Suite 1
119 The Grove
Lettings (as a Landlord)
Postcode: E15
53
people found
this helpful
Overall staff seem to appear ok over the phone however whilst dealing with * he is very unprofessional, defensive and unhelpful.
I have brought to their attention that the repair (installation of a new combi boiler) that they had a contractor carry out directly above my ...
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53
people found
this helpful
Was this helpful?
Yes
“Just wanted to say a big thank you to Antony, ......”
5 Star Review
Jun 02,2016
By:
'Very'
Jun 02,2016
Branch: London, 157 Hoe Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E18
Branch: London, 157 Hoe Street
Lettings (as a Tenant)
Postcode: E18
1
people found
this helpful
Just wanted to say a big thank you to Antony, Shannon and their younger female member of staff, they were all brilliant in the service they provided, very efficient, and delt with the whole process in a professional manner, thanks guys and keep up the ...
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1
people found
this helpful
Was this helpful?
Yes
“It was with a clear mindset that I had decided ......”
5 Star Review
Mar 09,2016
By:
'Melissa'
Mar 09,2016
Branch: London, Suite 1
119 The Grove
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: E15
Branch: London, Suite 1
119 The Grove
Lettings (as a Landlord)
Postcode: E15
2
people found
this helpful
It was with a clear mindset that I had decided to use 2 agents, one, a local, VK, and the other, a more renowned, for my lettings. Sam of VK came into the scene and he was without doubt a very efficient, understanding, caring, professional agent ...
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Comment on agent fees
Competitive fees
2
people found
this helpful
Was this helpful?
Yes
“Victoria Knight have gone way beyond the level and type ......”
5 Star Review
Feb 12,2016
By:
'Robson'
Feb 12,2016
Branch: London, 157 Hoe Street
Services: Property Management
Rent PCM: £1450
Would you recommend?: Yes
Postcode: E15
Branch: London, 157 Hoe Street
Property Management
Rent PCM: £1450
Postcode: E15
2
people found
this helpful
Victoria Knight have gone way beyond the level and type of service you would expect from a letting agent.
When deciding what investment property to buy, VK staff spent hours in total meticulously going through and advising me on the pros and cons of each ...
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Comment on agent fees
Good. I use their rent guarantee scheme. My rent is guaranteed even if the property is untenanted. That coupled with my 5 year fixed rate mortgage makes my finances a lot more predictable.
2
people found
this helpful
Was this helpful?
Yes
“After dealing with many agents over the years and having ......”
5 Star Review
Feb 11,2016
By:
'Susan'
Feb 11,2016
Branch: London, 157 Hoe Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: E17
Branch: London, 157 Hoe Street
Lettings (as a Landlord)
Postcode: E17
1
people found
this helpful
After dealing with many agents over the years and having had a bad experience with most of them I was very happy to find Victoria Knight. They were extremely helpful and honest throughout the whole process and have continued this whilst now managing the property....
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Comment on agent fees
Reasonable fees, open to negotiations.
1
people found
this helpful
Was this helpful?
Yes
“We do business on a monthly basis. Balinder always keeps ......”
5 Star Review
Feb 11,2016
By:
'LN'
Feb 11,2016
Branch: London, 157 Hoe Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: E17
Branch: London, 157 Hoe Street
Lettings (as a Landlord)
Postcode: E17
1
people found
this helpful
We do business on a monthly basis.
Balinder always keeps us informed of what needs doing and how to get the best rent for our properties. Always there to help us understand the legal requirements as a landlord.
We receive, what I would call, a ...
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Comment on agent fees
We feel the fees are good for the excellent service we receive
1
people found
this helpful
Was this helpful?
Yes
“Reliance -Victoria Knight - I have been dealing with this ......”
5 Star Review
Feb 11,2016
By:
'Nilesh'
Feb 11,2016
Branch: London, 157 Hoe Street
Services: Lettings (as a Landlord)
Rent PCM: £1650
Would you recommend?: Yes
Postcode: E17
Branch: London, 157 Hoe Street
Lettings (as a Landlord)
Rent PCM: £1650
Postcode: E17
1
people found
this helpful
Reliance -Victoria Knight - I have been dealing with this agency and Balinder for over 8 years .
The management of my properties has been near enough faultless .
Psyments of rent are always in time and with my full management agreement I have complete peace of mind ....
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Comment on agent fees
Fees are at acceptable levels
1
people found
this helpful
Was this helpful?
Yes
“Sam was honest with us from the beginning about the ......”
5 Star Review
Jan 29,2016
By:
'Olympic'
Jan 29,2016
Branch: London, Suite 1
119 The Grove
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: E15
Branch: London, Suite 1
119 The Grove
Lettings (as a Landlord)
Postcode: E15
1
people found
this helpful
Sam was honest with us from the beginning about the rent we could expect to achieve. He was then open to negotiations on the fees he charged....
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Comment on agent fees
Very competitive
1
people found
this helpful
Was this helpful?
Yes
“Excellent communication and feedback during the entire process, highly recommended. ......”
5 Star Review
Jan 27,2016
By:
'Martin'
Jan 27,2016
Branch: London, Suite 1
119 The Grove
Services: Lettings (as a Landlord)
Rent PCM: £1080
Would you recommend?: Yes
Postcode: E15
Branch: London, Suite 1
119 The Grove
Lettings (as a Landlord)
Rent PCM: £1080
Postcode: E15
1
people found
this helpful
Excellent communication and feedback during the entire process, highly recommended. Feedback from viewings was swift and accurate. Friendly and a pleasure to work with....
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Comment on agent fees
Slightly better than others
1
people found
this helpful
Was this helpful?
Yes
“Efficient and professional to deal with. Handled all my queries ......”
4 Star Review
Oct 15,2015
By:
'sm19'
Oct 15,2015
Branch: London, 157 Hoe Street
Services: Lettings (as a Tenant)
Rent PCM: £850
Would you recommend?: Yes
Postcode: E17
Branch: London, 157 Hoe Street
Lettings (as a Tenant)
Rent PCM: £850
Postcode: E17
1
people found
this helpful
Efficient and professional to deal with. Handled all my queries in a timely manor and made my moving process a lot more manageable....
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Comment on agent fees
Cost of utilities still on the steep side although this is dictated by the landlord and not the letting agent.
1
people found
this helpful
Was this helpful?
Yes
“My friends and I feel completely cheated and let down ......”
1 Star Review
Aug 27,2015
By:
'Anna'
Aug 27,2015
Branch: London, 157 Hoe Street
Services: Lettings (Prospective customer)
Rent PCM: £1400
Would you recommend?: No
Postcode: E17
Branch: London, 157 Hoe Street
Lettings (Prospective customer)
Rent PCM: £1400
Postcode: E17
65
people found
this helpful
My friends and I feel completely cheated and let down by this agency. I would advise others to think very carefully before using Victoria Knight, based on the treatment we received.
We were the first people to view this property in Walthamstow, were shown around ...
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65
people found
this helpful
Was this helpful?
Yes
“I am so happy that I chose Victoria Knight to ......”
5 Star Review
Jul 30,2015
By:
'Kerri'
Jul 30,2015
Branch: London, 157 Hoe Street
Services: Lettings (as a Landlord)
Rent PCM: £1450
Would you recommend?: Yes
Postcode: E17
Branch: London, 157 Hoe Street
Lettings (as a Landlord)
Rent PCM: £1450
Postcode: E17
0
people found
this helpful
I am so happy that I chose Victoria Knight to let my property. I had met with a couple of other estate agents but they had that extra personal touch - always friendly and patient with me, as a novice letting a property for the ...
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Comment on agent fees
Very fair compared to other chain brand agents but with no compromise on service.
0
people found
this helpful
Was this helpful?
Yes
“It took a while for us to find a way ......”
4 Star Review
Jun 22,2015
By:
'Rachel'
Jun 22,2015
Branch: London, Suite 1
119 The Grove
Services: Lettings (as a Landlord)
Sold price: £315000
Would you recommend?: Yes
Postcode: E15
Branch: London, Suite 1
119 The Grove
Lettings (as a Landlord)
Sold price: £315000
Postcode: E15
1
people found
this helpful
It took a while for us to find a way to work together properly, the paper work took some time to get going, but once we got to know each other's way of working, it was good. They have automatic system that works really well, ...
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1
people found
this helpful
Was this helpful?
Yes
“i appreciate the good customer service provided by molly at ......”
4 Star Review
Apr 29,2015
By:
'DAVID'
Apr 29,2015
Branch: London, Suite 1
119 The Grove
Services: Lettings (as a Tenant)
Rent PCM: £1300
Would you recommend?: Yes
Postcode: E12
Branch: London, Suite 1
119 The Grove
Lettings (as a Tenant)
Rent PCM: £1300
Postcode: E12
0
people found
this helpful
i appreciate the good customer service provided by molly at victoria night
but they need to improve with following up problems concerning their Tenants...
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Comment on agent fees
too high
0
people found
this helpful
Was this helpful?
Yes
“My husband and I had the great pleasure of dealing ......”
5 Star Review
Apr 27,2015
By:
'beanz'
Apr 27,2015
Branch: London, Suite 1
119 The Grove
Services: Lettings (as a Tenant)
Rent PCM: £1275
Would you recommend?: Yes
Postcode: E17
Branch: London, Suite 1
119 The Grove
Lettings (as a Tenant)
Rent PCM: £1275
Postcode: E17
0
people found
this helpful
My husband and I had the great pleasure of dealing with Belinda while desperately looking for our own flat. We had just moved from Australia and had no history of renting in the UK, which had adversely affected our search for a property. We explained ...
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0
people found
this helpful
Was this helpful?
Yes
“Lee was very good at finding property for me he ......”
5 Star Review
Apr 15,2015
By:
'V'
Apr 15,2015
Branch: London, 157 Hoe Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E10
Branch: London, 157 Hoe Street
Lettings (as a Tenant)
Postcode: E10
0
people found
this helpful
Lee was very good at finding property for me he showed me 3 nice property and i take 1 of them. I like Lees service and I am happy with flat and they call me after i move in asking if i am happy and everything is ...
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0
people found
this helpful
Was this helpful?
Yes
“I found the property full of rubbish,broken door, no ......”
1 Star Review
Mar 03,2015
By:
'M'
Mar 03,2015
Branch: London, 157 Hoe Street
Services: Lettings (as a Tenant)
Rent PCM: £630
Would you recommend?: No
Postcode: E17
Branch: London, 157 Hoe Street
Lettings (as a Tenant)
Rent PCM: £630
Postcode: E17
59
people found
this helpful
I found the property full of rubbish,broken door, no lights and filthy. I have scrubbed the flat arranged for boiler to be fixed. I even paid 40‚£to put a timer for boiler. I waited 3 months for the door to be fixed.
When I moved ...
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What agent could do to change your mind?
They should have not charge me money for cleaning when I have found the property in mess whit lots of rubbish bags from previous tenant that has been evicted. They should have changed the door that had a wooden bord fixed after eviction. I should have found the property with lights working and boiler working. None of these were in working conditions
They should not be let to deal with people in this way.
Attached Filesnbsp;
Comment on agent fees
I believe they charge too much for the promises they don't accomplish.
I should have found the property with no rubbish bags in, filthy oven and cooker broun from previous tenant.Horrible!!!!!
59
people found
this helpful
Was this helpful?
Yes
“Agent was very helpful and attentive to our needs. They ......”
5 Star Review
Mar 02,2015
By:
'Andrew'
Mar 02,2015
Branch: London, Suite 1
119 The Grove
Services: Lettings (as a Tenant)
Rent PCM: £1500
Would you recommend?: Yes
Postcode: E15
Branch: London, Suite 1
119 The Grove
Lettings (as a Tenant)
Rent PCM: £1500
Postcode: E15
0
people found
this helpful
Agent was very helpful and attentive to our needs. They were professional and willing to work to hard in order to make the whole letting process as smooth as possible....
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0
people found
this helpful
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Yes
“Good sales dynamics including advertising and marketing.Contract did not ......”
3 Star Review
Feb 23,2015
By:
'Ahmed'
Feb 23,2015
Branch: London, Suite 1
119 The Grove
Services: Lettings (as a Landlord)
Rent PCM: £1450
Would you recommend?: No
Postcode: E15
Branch: London, Suite 1
119 The Grove
Lettings (as a Landlord)
Rent PCM: £1450
Postcode: E15
0
people found
this helpful
Good sales dynamics including advertising and marketing.
Contract did not include all agreed terms clearly and first month agreed charges not completely collected. Accordingly I had to do a lot of chasing with tenants and we are already in the fourth week of tenancy. This ...
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0
people found
this helpful
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Yes