Vanet Estates
based on 4 ratings. This website contains 3 user reviews of Vanet Estates.
Branch Rankings
| This branch is ranked in the UK |
15185 out of 16511 |
| This branch is ranked in London |
2432 out of 2755 |
| This branch is ranked in the E14 area |
51 out of 63 |
Agent Information
Vanet Estates
Vanet Estates is a growing company based in East London. Our motto, "make yourself at home" expresses our enthusiasm to make any dealings with us as relaxed, personal, and stress-free as possible.
Offices / Branches
- London - Suite 1C 14 Tiller Road, Tower Hamlets,
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Customer Reviews
-
by 'Unsatisfied' 22/9/2011
- Branch:
- Suite 1C 14 Tiller Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
It has been painful having to deal with this agency and their employees. From the moment I moved into the property there were difficulties. The staff lack a level of professionalism that is worrying in a customer facing business. My move out has been particularly difficult. I moved out of my Vanet let property 2.8.2011 and still have not received my deposit back. There have been no apologies for the delay in this, or for the lack of contact from the agency. Would never ever use again.
Was this review helpful? Yes
-
by 'anonymous' 4/7/2011
- Branch:
- Suite 1C 14 Tiller Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
In my experience, I have had contractors turning up at the door - being ordered to perform ridiculous amendments to the house that I never asked for - without any notice at all. They failed to alert me of house viewings without giving the legal minimum of 24 hours and after construction work, they left plaster outside the house for three months which in turn contributed to people breaking into the house thinking it was a building site. The agent I had was extremely hard to contact and gave me a phone number which was switched midway into the tenancy and didnt give me one that worked. When I emailed the agent to explain why such breaches of the law and our contract happened, they questioned where an explanation would get us. When I explained that it would be a display of respect, the line went cold. There has not been a reply since. To put it in a nutshell, don't use Vanet if you want to risk being treated like cattle.
Was this review helpful? Yes
-
by 'nick' 31/3/2011
- Branch:
- Suite 1C 14 Tiller Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I had several problems with these guys they kept ignoring any or all problems reported with regards to the maintenance of the property, they never seem to care about feedback but when it comes to customers deposit they would attack it like vulchers even if you would put efforts to make payment for things which were not your faults.
Was this review helpful? Yes
-
by 'Jason' 30/6/2009
- Branch:
- Suite 1C 14 Tiller Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
User 'Jason' rated Vanet Estates but did not write a review.
Agent Details for Vanet Estates
Tower Hamlets
London
Greater London
E14 8PX
Registered with:
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Review Statistics for Vanet Estates
Review Summary
- Total Reviews:
- 3
- Total Ratings:
- 4
- First Review :
- 30/06/2009
- Latest Review:
- 22/09/2011
Overall Review Performance
- Recommend :
- 1
- Disapprove :
- 3
Individual Services Review Performance
| From Landlords | From Tenants | From Vendors | From Buyers |
|---|---|---|---|
| Recommend:0 | Recommend:1 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:3 | Disapprove:0 | Disapprove:0 |
| Surveys | Conveyancing | Lettings (Prospect) | Sales (Prospect) |
|---|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:0 | Disapprove:0 |
| They manage our building | They are our factor | They manage our estate |
|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:0 |
Staff Members
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Complaints Procedure
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