Vanderpump & Wellbelove

Reviewed by Yeav on 15th May 2009

Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?  No
IP address: JBI.EBX.EBR.9JB

I rented a flat through Vanderpump & Wellbelove. Unfortunately there was damp in the Flat which after about a month became unbearable (we slept in sitting room as other rooms covered in black damp) and the landlady (although admitting it was her fault at first) blamed us for a huge damp problem (because of broken tiles on the roof) which took 4 months to sort out and she took us to court-(she said we should not have had her cupboards against the walls as the damp ruined them! yet she also instructed us not to move her furniture) we obviously won the court case but Vanderpump would not help us one bit throughout the whole nightmare and were actually very uncooperative and rude.

I logged my calls to them each day/week as they seemed to get no-where and when I told them this they asked me to prove it. When I explained I had my phone bills to show they said '' how can you prove it was about the same problem’’! (Even though it was nearly every other day simply trying to get an answer or help from them). Basically they didn't care, were not in the least professional-and showed it.

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Reviewed by cwiver on 15th September 2008

Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?  No
IP address: TUG.UZZ.UT9.UDM

From the very start of my contact with this estate agency I have had a bad experiance. The agent who showed me the properties was putting his tie on as he got out of the car, had no idea how much the rent was, what utlities were included or what funiture was included. When i moved into the property it took 5 weeks for them to fix a window that wouldn't shut or lock meaning i was left with an unsecure proerty for over a month. They NEVER call back when they promiss two meaning I have had to call at least three times a week to try and get problems resolved and any problems take AT LEAST two weeks to fix no matter how severe (i had a water pipe burst under the bathroom floor and it took two weeks to come out to stop the leak and I'm still waiting for them to come and replace the carpet. They also tried to get my guarrentor to sign a blank a4 piece of paper on two seperate occasions, and did not tell me that the guarrentor had to be present when keys were collected. Which almost meant i couldn't move in. They have been terrible from start to finish and i would avoid them like the plague and i would recommend anyone else to do the same.

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Reviewed by SDxxxx on 22nd September 2006

Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?  Yes
IP address: 7PJ.JJJ.7R5.WM0

V&W have always been good with us. Maintenance issues have moslty been dealt swiftly and they are normally pleasant on the phone.

My only gripe is the £50 administration cost charged every year for renewing the contract.
It may be similar in other agencies but my previous agency did not charge such a fee for renewing the contract. In effect, £50 for printing a 20 pages document and postal cost to get both landlord and tenant signatures is a rip-off. I have also asked for getting a longer than 1 year contract...but guess what, they do not do it... I think I guessed why.

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