Vanderpump & Wellbelove
based on 13 ratings. This website contains 13 user reviews of Vanderpump & Wellbelove.
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Lettings (as a Landlord)0- Lettings (as a Tenant)11
- Lettings (Prospective customer)1
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Agent Information
Letting your property is an important decision and the choice of the person or Company who manages it for you is an even more important one. Having made a decision to let you are then giving responsibility for probably your most important asset, to somebody you may not know and it is therefore of paramount importance that you place your faith in a firm of good repute, and in individuals within that firm who have the experience and confidence to manage your property with the same care and attention they would their own. This is the basis upon which Vanderpump & Wellbelove has been founded.
Vanderpump & Wellbelove has not joined our 'transparent agent' scheme yet.
"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Vanderpump & Wellbelove, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews
-
1
person found
this helpful.
by 'Lou9919' 14/1/2013
- Branch:
- 152 Oxford Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Carolyn Hole, Lill Savery
- Postcode
- RG30
- Experience:
- Would you use the agent again? No
Very unsatisfactory service. Room was let out with broken window and door. No explanation of background of housemates or Landlord. Complaints made are seemingly not taken very seriously and unwilling to cooperate on dispute regarding breach of contract on their behalf. My safety has not been of concern to the agency and they expected me to remain in a property I felt unsafe in. Overall I would not recommend this letting agency to anyone.
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by 'Dalton' 24/7/2012
- Branch:
- 152 Oxford Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Claire Woods, Carolyn Hole
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
We are totally happy with this company, from start to finish the ladies in the office dealt with us with the utmost courtesy. Our financial situation was not the best ( post bankruptcy) Unlike other Agency's we had past through in the last 2 months, Vanderpump were VERY understanding, and did not once make us feel we were a nuisance. The ladies in the office liaised with the landlord, and sorted every detail out for us. It took 7 days from viewing the property to being handed the keys. Of course we were also lucky to have found an understanding landlord, but I feel for sure if we hadn't The girls would have helped us to find one. We would highly recommend this company, they have a perfect mix of professionalism and human touch
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by 'Marco' 26/4/2012
- Branch:
- 5 School Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Helen Church, Rachael Fisher
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
I had a wonderful relationship with them from September 2000 (as Turrill Management then) until February 2012.
I believe that it can be fairly said that I also helped them to help me, but their response has always been prompt, in the framework of a letting management agency.
Ordinary maintenance was always dealt promptly and professionally.
Their knowledge of technical details is brilliant, therefore a clear description of the problem always led to the correct solution in almost no time.
Highly recommended.
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by 'Ananth Ganapathiraman' 15/9/2011
- Branch:
- 152 Oxford Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
I have been with Vanderpump and Wellbelove between Dec 2008 to Jan 2011 and I must say they are pretty prompt in terms of handling inquiries, faults and contract renewals. Its a bit unfortunate that I had to leave the property due to noisy neighbours but I would not hold the agency accountable for that because they cannot keep houses empty and have to run a business.
Otherwise the checkout was very smooth and the charges were very fair. I would still find no reason to rent with them in the future. All in all very good agency.
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by 'Fraser' 6/9/2011
- Branch:
- 5 School Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
Rented under Vanderpumps for nearly two years and found them to be very prompt with dealing with any maintenance matters, the team I dealt with - Tammy, Rachel and Helen were all excellent and a pleasure to deal with.
Would be happy to recommend them to anyone.
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by 'Jenny' 4/8/2011
- Branch:
- 5 School Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
We rented from them for 10 months and had no problems. The check out was quick and we got our full deposit back (we had cleaned for hours so would have been very upset if we hadn't!) Lill was really friendly and helpful and has been very prompt in all correspondence.
Overall rating 5/5 even though it wouldn't let me tick it.
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by 'NicknJen' 12/5/2011
- Branch:
- 5 School Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
The Girls at the Tilehurst office have been nothing less than wonderful, friendly and very helpful. From showing us the house, negotiating a lower rate and dealing with maintenance issues, they have never let us down. Only downside is we are moving to a house they don't deal with. Highly recommended !
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by 'I. Khonji' 6/4/2011
- Branch:
- 5 School Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
I've been renting a property that was managed by V&W for nearly 2 years now and have been more than happy with them. Their fees were not too high when starting my contract and their management service was outstanding throughout my stay. My point of contact, H. Church, was always responsive and always responded to me within 24 hours and was polite. I would definitely recommend them to any of my friends and would definitely rent from them again before seeking properties from any other estate agent. Thank you Vanderpump & Wellbelove and well done!!!
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1
person found
this helpful.
by 'unimpressed house seeker' 9/2/2011
- Branch:
- 5 School Road
- Services:
- Lettings (Prospective customer)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
From the very first day I have had bad experience with Vanderpump & Wellbelove. I viewed a house twice in one day as I liked it that much and wanted my partner to view it with me in the evening. The first agent was quite pleasant, but the agent that came to show us the property in the evening (and apparently the owner) obviously thought the world owed him something and was very arrogant. This turned me off of the agency from the start, although I kept things professional between us as I was still very interested in the house. As soon as was possible I called V&W the next day to make my offer.... (read more)
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by 'Silversurfer' 17/11/2010
- Branch:
- 44 London Street
- Services:
- Sales (Prospective customer)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
Are they still responsible Estate Agents out there?
We moved into a property in December 2009 and found out very quickly that we have a *VERY* noisy neighbour. I thought we could handle this unpleasant situation with a decent talk to the guy but this was not possible as our neighbour honestly believes that he has the right to play *VERY* loud music until the next morning . Well, he has the advantage that he has not to work and most of his mates as well so that they can sleep until noon and start the next day a new party whereby I have to work. However, we found out that the property is managed by Vanderpump & Wellbelove after several unsuccessful tries from the Environmental Health Department to solve the problem. Well, we thought in the beginning that this will be the end of suffering and that this is the solution to our problem. I contacted Vanderpump & Wellbelove and was happy that they told us they will take care of the situation'
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by 'Yeav' 15/5/2009
- Branch:
- No Branch Selected
- Services:
- Lettings (as a Tenant)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
I rented a flat through Vanderpump & Wellbelove. Unfortunately there was damp in the Flat which after about a month became unbearable (we slept in sitting room as other rooms covered in black damp) and the landlady (although admitting it was her fault at first) blamed us for a huge damp problem (because of broken tiles on the roof) which took 4 months to sort out and she took us to court-(she said we should not have had her cupboards against the walls as the damp ruined them! yet she also instructed us not to move her furniture) we obviously won the court case but Vanderpump would not help us one bit throughout the whole nightmare and were actually very uncooperative and rude.
I logged my calls to them each day/week as they seemed to get no-where and when I told them this they asked me to prove it. When I explained I had my phone bills to show they said '' how can you prove it was about the same problem''! (Even though it was nearly every other day simply trying to get an answer or help from them). Basically they didn't care, were not in the least professional-and showed it.
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by 'cwiver' 15/9/2008
- Branch:
- No Branch Selected
- Services:
- Lettings (as a Tenant)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
From the very start of my contact with this estate agency I have had a bad experiance. The agent who showed me the properties was putting his tie on as he got out of the car, had no idea how much the rent was, what utlities were included or what funiture was included. When i moved into the property it took 5 weeks for them to fix a window that wouldn't shut or lock meaning i was left with an unsecure proerty for over a month. They NEVER call back when they promiss two meaning I have had to call at least three times a week to try and get problems resolved and any problems take AT LEAST two... (read more)
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by 'SDxxxx' 22/9/2006
- Branch:
- 44 London Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
V&W have always been good with us. Maintenance issues have moslty been dealt swiftly and they are normally pleasant on the phone.
My only gripe is the
Report Abuse Agent Response & Comments (0) Feature This Review
This is wholey untrue. The tenant has never reported issues regarding the door or the window at the property, nor was it reported on the tenants inventory. Complaints which were made were asked to be kept on file and the tenant did not require any further action. The tenant was given various options to help with the situation which were not accepted. We have full written proof of all of the above. We appreciate that people have different opinions of us but when something is so untrue we feel it is very unfair.
 Unlike other Agency\'s we had past through in the last 2 months, Vanderpump were VERY understanding, and did not once make us feel we were a nuisance. The ladies in the office liaised with the landlord, and sorted every detail out for us. It took 7 days from viewing the property to being handed the keys. Of course we were also lucky to have found an understanding landlord, but I feel for sure if we hadn\'t The girls would have helped us to find one. We would highly recommend this company, they have a perfect mix of professionalism and human touch/&display=popup&link=http://www.allagents.co.uk/review/29260/&redirect_uri=http://www.allagents.co.uk/review/29260/ "Share on your Facebook Wall"){kind=logo}
 until February 2012.
I believe that it can be fairly said that I also helped them to help me, but their response has always been prompt, in the framework of a letting management agency.
Ordinary maintenance was always dealt promptly and professionally.
Their knowledge of technical details is brilliant, therefore a clear description of the problem always led to the correct solution in almost no time.
Highly recommended./&display=popup&link=http://www.allagents.co.uk/review/23750/&redirect_uri=http://www.allagents.co.uk/review/23750/ "Share on your Facebook Wall"){kind=logo}
Hi Please help how good they are in returning the deposit ?
 Lill was really friendly and helpful and has been very prompt in all correspondence.
Overall rating 5/5 even though it wouldn't let me tick it./&display=popup&link=http://www.allagents.co.uk/review/11722/&redirect_uri=http://www.allagents.co.uk/review/11722/ "Share on your Facebook Wall"){kind=logo}
Dear Jenny Thank you very much for your kind comments. We wish you all the best for the future and if you ever need another property let us know. All the best
Thank you for your wonderful comments, it is nice to be made aware that you are happy with the services which we have provided to you. Best of luck for the future. Vanderpump & Wellbelove
 obviously thought the world owed him something and was very arrogant. This turned me off of the agency from the start, although I kept things professional between us as I was still very interested in the house. As soon as was possible I called V&W the next day to make my offer. It was my offer against one other, and I offered to pay 6 months up front to do my best to secure the property. The offers were then in the Landlord's hands. I gave them a call in the afternoon to see if anything had progressed and the letting agent just made me feel like I was being annoying and had no right to call. After a couple of days waiting, my partner called for an update, and was told the property had been let. This was very disappointing as they didn't even call us to say that we had been unsuccessful. Their management skills are poor, and their customer service skills even worse. I would definitely steer clear of them, unless they really do have your dream house. But one thing I would say, is I really do think they are the type of agent you have to chase, as they are not capable of doing their job themselves./&display=popup&link=http://www.allagents.co.uk/review/8458/&redirect_uri=http://www.allagents.co.uk/review/8458/ "Share on your Facebook Wall"){kind=logo}
 and the landlady (although admitting it was her fault at first) blamed us for a huge damp problem (because of broken tiles on the roof) which took 4 months to sort out and she took us to court-(she said we should not have had her cupboards against the walls as the damp ruined them! yet she also instructed us not to move her furniture) we obviously won the court case but Vanderpump would not help us one bit throughout the whole nightmare and were actually very uncooperative and rude.
I logged my calls to them each day/week as they seemed to get no-where and when I told them this they asked me to prove it. When I explained I had my phone bills to show they said '' how can you prove it was about the same problem''! (Even though it was nearly every other day simply trying to get an answer or help from them). Basically they didn't care, were not in the least professional-and showed it./&display=popup&link=http://www.allagents.co.uk/review/2299/&redirect_uri=http://www.allagents.co.uk/review/2299/ "Share on your Facebook Wall"){kind=logo}
