Underwoods Town & County
based on 78 ratings. This website contains 78 user reviews of Underwoods Town & County.
Agent Information
Underwoods Town & County
Underwoods Town and County specialise in Residential Sales, Residential Lettings, Property Management and student lets. We are a family run business priding ourselves on our ethical approach to property marketing and dealing with every client in a friendly yet efficient manner. We are a member of ARLA the Association of Residential Lettings Agents and are officially licensed by ARLA to let properties. We are also approved by the office of fair trading, members of The Ombudsman of Estate Agents and The Guild of Professional Estate Agents. Underwoods Town and County are a well recognised and reputable agent in Northamptonshire with branches located in both Northampton and Wellingborough Town Centre’s allowing us to reach the local property market with ease and efficiency meaning that you are safe in the knowledge that your property is in good hands.
Offices / Branches
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Customer Reviews (Page 1 of 3)
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2
people found
this helpful.
by 'Ben' 2/5/2012
- Branch:
- 16 St. Giles Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We had rented a property using Underwoods and never have had any issue with them, recently the propety we were renting was put up for sale and from the start of the process through to the end the staff at Underwoods have always been helpful and polite.
Initially Linda was superb in letting us know when we needed to vacate the house and was more than helpful with moving the dates around to suit both our needs and the landlords.
Once we had left the property Helen was just as efficient with arranging the final viewing and returning the necessary amount of our deposit.
My thanks to all concernedWas this review helpful? Yes
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5
people found
this helpful.
by 'JW' 26/4/2012
- Branch:
- 6 Sheep Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- Corrine Bailey
- Experience:
- Would you use the agent again? Yes
As an expatriate with little knowledge of the letting process here in the UK, Corrine and team made the experience effortless for me. Very professional, would do business again. Thanks!
Was this review helpful? Yes
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4
people found
this helpful.
by 'Catherine' 26/4/2012
- Branch:
- 6 Sheep Street
- Services:
- Lettings (as a Landlord)
- Staff Member
- Corrine Bailey
- Experience:
- Would you use the agent again? Yes
The service and standards offered to us is exceptional. We have in the past had a poor experience which made us very nervous about engaging with another external company to support us with our rental property portfolio.
We have high expectations and standards which Corinne and her team have met at every stage of the process during our working relationship, we feel confident that when a property becomes available, they are proactive and share our principals and work ethics which in turn reflects in our occupancy rates and tenant loyalty.
I would always use the services offered by Underwoods of Wellingborough, but more importantly recommend them to any company or individual that wants peace of mind and a hazzle free working relationship.
Thanks to Corrine, Linda and the team for all your support and hardwork - it is great working with you.
Was this review helpful? Yes
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4
people found
this helpful.
by 'Pete Sanders' 24/4/2012
- Branch:
- 16 St. Giles Street
- Services:
- Lettings (as a Landlord)
- Staff Member
- Helen Brock
- Experience:
- Would you use the agent again? Yes
I have to say that I am extremely impresses with the service I receive from Underwoods Town & County. As a first time landlord it was a nervous time renting out my first property. After them renting out my property within 2 weeks, 2 years on and my tenants have moved out. The tenants havent looked after the property and I did my first move out with Helen Brock who took my through the process giving me full advice on how everything works. Helen was extremely thorough and organised and with only 3 working days before my new tenants moved in (i forgot to mention they rented the property again within a couple of weeks) they have organised all of the remedial works quickly and effeciently, and there was quite a lot. Helen's communication and impartial advice was invaluable. Thanks.
Was this review helpful? Yes
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4
people found
this helpful.
by 'Jane Woods and Christopher Howe' 19/4/2012
- Branch:
- 16 St. Giles Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- Naomi Stokes
- Staff Member
- Northampton Northampton
- Experience:
- Would you use the agent again? Yes
We have been tenants with Underwoods since 2009 and have always found them to be helpful and friendly to deal with.
Naomi has recently taken over as our property manager and within just a couple weeks of speaking to her for the first time, she has resolved an issue we have been asking about for over a year. Other points we bought up on our recent property inspection are also being followed up.
Was this review helpful? Yes
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5
people found
this helpful.
by 'John and Cashana' 18/4/2012
- Branch:
- 16 St. Giles Street
- Services:
- Lettings (as a Landlord)
- Staff Member
- Lee Bosley
- Experience:
- Would you use the agent again? Yes
***WOW*** What a team!
Not only did Lee sell us the property a couple of years ago, it was wonderful to see his appreciation of our efforts when he came to view the changes made in bringing our three apartments up to today's expectations of comfort .
I'm sure many a new landlord has skirted around the concept of renting out their property themselves, but it has been unequivocally the right decision to instruct the team at Underwoods to shed this load from us.
In no time at all, we have three young, professional individuals either moved in, or just about to, with what can honestly be described as pleasurable ease.
Everyone we have encountered, from both offices, have been positively helpful, professional and chirpy to boot. Thank you for that Guys!!!Was this review helpful? Yes
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4
people found
this helpful.
by 'peter betts' 18/4/2012
- Branch:
- 16 St. Giles Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The team were kind courteous and most professional guiding me through the entire process from viewing the properties to the eventual signing of the tenantcy agreement. A thoroughly amazing job my thanks to you all
Was this review helpful? Yes
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3
people found
this helpful.
by 'Melanie & Dean' 15/4/2012
- Branch:
- 16 St. Giles Street
- Services:
- Lettings (as a Landlord)
- Staff Member
- Suzanna Pickering
- Experience:
- Would you use the agent again? Yes
Underwoods Town & County thank you, in particular Suzanna in the Accounts Dept in Northampton who has been absolutely fantastic. As new landlords we experienced difficulties with our first tenants with getting the rent. Suzanna dealt with everything for us keeping us up to date at every stage. Suzanna made a difficult situation much more manageable. Nothing was too much trouble.
Was this review helpful? Yes
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4
people found
this helpful.
by 'JF' 13/4/2012
- Branch:
- 16 St. Giles Street
- Services:
- Lettings (as a Landlord)
- Staff Member
- Diana Drew
- Experience:
- Would you use the agent again? Yes
Underwoods Town & Country have been managing the tenancy of our house for over two years now and we have always been impressed with the service. Unlike other agencies we have used we always are kept in formed of issues and promptly paid! In particular, Diana, our account manager, has been excellent and has always been ready to help, provide advice and support us with any queries relating to our property or our tenants. We would happily recommend Underwoods to either prospective tenants or landlords.
Was this review helpful? Yes
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4
people found
this helpful.
by 'JD' 12/4/2012
- Branch:
- 16 St. Giles Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- Naomi Stokes
- Experience:
- Would you use the agent again? Yes
I've rented through Underwoods for 2 years now and would be happy to recommend them. They address queries/issues promptly and act as a professional interface between myself and the landlord. We have regular site inspections which not only act as a safety net for the landlord but also gives us the chance to raise any problems we have encountered, so, all in all a fair/good system.
Was this review helpful? Yes
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2
people found
this helpful.
by 'Kerry' 4/4/2012
- Branch:
- 16 St. Giles Street
- Services:
- Lettings (as a Landlord)
- Staff Member
- Lee Bosley
- Experience:
- Would you use the agent again? Yes
I had a couple of letting agents come out to value my flat for rental purposes and choosing Underwoods was an easy decision. Although other letting agents valued it at a higher rental income, Lee Bosley filled me with the confidence that my flat would be well managed by them. Deciding to rent my flat out has been a difficult decision and Lee has made the process painless (so far!!) and has eased any doubts I had. I was pleased with the photos that were taken (as some agents seem to be happy to post mediocre photos on their websites). Three days after I asked Underwoods to take on my flat, I had a tenant. I never expected them to act as quickly as they did. I have been extremely impressed with their service. And I am feeling reassured that I have will have very few problems with being a 'landlady' if this outstanding level of service continues with the management of my property.
Was this review helpful? Yes
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9
people found
this helpful.
by 'Mike' 9/2/2012
- Branch:
- 16 St. Giles Street
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
We had a 1.45pm viewing on Sat 4th Feb and arrived at 1.35 and waited by the front door in sub zero conditions until 2.10pm with no sign of the agent. When I phoned to see where he was I received a call back to say he turned up and we were not there.
I pointed out we were by the front door from 1.35pm and no car or agent came anywhere near the property I was told he did, I pointed out he was lying and asked he come back ASAP, I was told he could not and they booked another appointment for Sat 11th Feb and 9.30am.
Today I received a phone call to say the house was gone which of course explains why the agent could not be bothered to turn up.
If this is the way they treat their clients I will not be dealing with them again, very poor customer service indeed.Was this review helpful? Yes
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2
people found
this helpful.
by 'Sandra' 7/2/2012
- Branch:
- 16 St. Giles Street
- Services:
- Lettings (as a Landlord)
- Staff Member
- Linda Gallacher Lee Bosley
- Experience:
- Would you use the agent again? Yes
I have used a couple of other letting agents in Northampton but Underwoods were by far the best. They responded very quickly to any enquiries I had and I felt I could rely on them completely to give me the best service possible. I would recommend this Agent to anyone looking for a good service at a competitive price.
Was this review helpful? Yes
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4
people found
this helpful.
by 'M&K W' 26/1/2012
- Branch:
- 16 St. Giles Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We have been tenants for over six and a half years. If ever we have a problem with the property it was sorted really quickly. We would definitely recommend them.
Was this review helpful? Yes
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4
people found
this helpful.
by 'Antohny' 7/1/2012
- Branch:
- 6 Sheep Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I resonantly rented a property in Northampton for my prospective partner and i, who is hopefully getting a visa from the Philippines, i needed to rent a place for us to live, i found Underwoods very helpful, particularly Linda who works at the wellingborough branch, who drafted me a letter giving my partner permission to live with me, as this is a requirement for his visa.
I am very great full for Linda's assistance in this matter and would be pleased if she would attend our civil partnership ceremony in Northampton, when it takes place.Was this review helpful? Yes
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8
people found
this helpful.
by 'Chris' 3/1/2012
- Branch:
- 16 St. Giles Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Lee (Northampton branch) was the agent who we dealt with initially and he was very polite and helpful in finding us a property at a competitive rate. However, unfortunately Lee was only responsible for Sales and it was the after care service in dealing with other members of staff which we found unsatisfactory.
We moved into our flat, and our meter readings were not taken. We were told they did not have the correct keys/codes to do this - a little odd as this is a service you would expect. Upon moving in i found It was simply a case of ringing block management to get the code for the keys... (read more)
Was this review helpful? Yes
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4
people found
this helpful.
by 'Chris Starkey' 23/12/2011
- Branch:
- 6 Sheep Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Underwoods have been excellent. I have been informed every step of the way with regards to when viewings were taking place and when tenants would be moving in. I have found the staff incredibly helpful and informative which is especially useful as I do not live in the area. I would like to thank Corinne Bailey from the Wellingborough branch for all the hard work she has put in and for sending regular updates on how the property is being managed.
Was this review helpful? Yes
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2
people found
this helpful.
by 'Alison Thornburn' 22/12/2011
- Branch:
- 16 St. Giles Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have previously been a tenant renting through Underwoods for over two years and always found the staff extremely friendly, helpful and professional, so Underwoods were the natural choice when I came to rent out my own flat. As I am living overseas I rely completely on Underwoods to manage the rental, and I have been impressed by their service at every stage. The arrangement has really worked out well for me over the last four years - the flat has been occupied without a break by tenants who have respected and looked after the property, and Underwoods have kept me well informed at all times and offered helpful advice. I would not hesitate to recommend Underwoods, both as a tenant and as a landlord.
Was this review helpful? Yes
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4
people found
this helpful.
by 'Nadeem' 22/12/2011
- Branch:
- 6 Sheep Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Underwoords Town & County have been managing my property in Irthlingborough for almost 2 years... I have to say every member of the team has always been very Professional, efficient and very helpful. In particular I have been dealing with Suzanna Pickering, Amanda Cowley and Corinne Bailey. They are always very thorough and constantly keep you updated with regards to all aspects of Letting. I would definitely recommend them to someone looking to Let out there property.
Was this review helpful? Yes
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2
people found
this helpful.
by 'Miss Walsh' 16/12/2011
- Branch:
- 16 St. Giles Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Suzanna in the Accounts Dept in Northampton has been absolutely fantastic with getting the rent in with a very difficult tenant. She always made me feel that 'everything was going to get sorted'. The result was brilliant and she went out of her way to help. I'd also like to put in a comment about Linda Gallacher in the Wellingborough office, she was very helpful and again went out of her way to get the flat rented and so helpful every step of the way.
I'd like to wish them both a Merry Christmas and give them 10 out 10 for services provided.
I've had other agencies look after my flat and none of them have been as good as Underwoods Town & County, I would recommend them to everyone.
Was this review helpful? Yes
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2
people found
this helpful.
by 'Duston landlord' 5/12/2011
- Branch:
- 16 St. Giles Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I am a new landlord and have been letting my property with Town and County for a few months. In this time they have been very professional and they let the property within a time frame that I am happy with.
So far so good.
Was this review helpful? Yes
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2
people found
this helpful.
by 'Simon Peck' 4/12/2011
- Branch:
- 6 Sheep Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I recently appointed Corinne Bailey at Underwoods in Wellingborough. The service provided in letting my detached House in Finedon was very prompt & professional with regular updates/feedback. All the 'extras' were carried out quickly and again at minimal cost. I would have no hesitation in recommending Underwoods to anybody else requiring a letting agent/service.
Was this review helpful? Yes
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2
people found
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by 'Kathryn Ozlati' 2/12/2011
- Branch:
- 16 St. Giles Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used Underwoods as my letting agent for over seven years. I have found their service comprehensive and professional. The staff are always friendly,informative and knowledgeable and in particular Lee Bosley,lettings manager who has assisted me with all of my property lets. Recently I recommended Underwoods to a friend who had always used another agent locally and who had been trying to let his property for four months...Lee visited and photographed the property and the office arranged a viewing two days later ....within ten days the tenants moved in! Furthermore I used another company to advertise a property,previously let by Underwoods, for sale....after three months with no offers I decided to try Underwoods sales department....within one week I had an offer,contracts exchanged and completion date has been confirmed! Northamptons number 1 agents all round...proven!
Was this review helpful? Yes
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2
people found
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by 'Abigail Heeley' 2/12/2011
- Branch:
- 16 St. Giles Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used Underwoods for several years now to let my property and as always they have provided an excellent service. Lee Bosley is very professional and deals with any probelms promptly. Would recommend to other landlords.
Was this review helpful? Yes
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2
people found
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by 'J Tett' 30/11/2011
- Branch:
- 16 St. Giles Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Having previously had a terrible time with another Northampton agent, we were obviously worried about letting again. Lee from Town & County reassured us by his professional manner and attention to detail. As expected there have been a few teething problems however I have always measured customer service following a problem not by the issue, but how it was addressed and whether or not my concerns were resolved. On this occasion I have to say that all staff at Town & County have been patient, supportive and reassuring with Lee ensuring my emails have been followed up. Positive, proactive professional staff who clearly care about keeping us happy. So far they have exceeded our expectations!
Was this review helpful? Yes
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2
people found
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by 'Bill O'Sullivan' 30/11/2011
- Branch:
- 6 Sheep Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I joined Underwoods Town & County when they took over my previous letting companies clients, that was an extremely lucky day for me. Since then, my payments have always been made on time, they are always proactive in advising me of changes in legislation and communicate with me regularly. If and when I am seeking a new tenant for one of my properties they are fully supportive in achieving a fast solution and have never let me down. I cannot recommend them highly enough.
Was this review helpful? Yes
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2
people found
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by 'Mike Byrne' 26/11/2011
- Branch:
- 6 Sheep Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
All my dealings have been excellent smooth payments on time maintained to agreed rates.
I would recommend to anyone my brother also uses them.
A special thanks to Linda that has been NO1 in all my dealings.
Mike Byrne
Was this review helpful? Yes
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2
people found
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by 'Mia T' 25/11/2011
- Branch:
- 16 St. Giles Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been letting my property with Underwoods since April 2011 and from my first meeting with Lee Bosley have found them to be professional, reliable and friendly in all the dealings I have had with them. Property matters have been dealt with swiftly, efficiently and at reasonable cost by the Property Department which has been to the benefit of both my tenant and me. I am extremely happy with Underwoods' service and wouldn't hesitate to recommend them to anyone seeking to let their property.
Was this review helpful? Yes
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2
people found
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by 'Bill & Pat Lister' 20/11/2011
- Branch:
- 16 St. Giles Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We have used this agent since September 2004 and would recommend them to any prospective Seller or Purchaser. They have been particularly useful to my wife and I as Overseas Landlords. The Tenants are also appreciative of their care and thoughtfulness for we have had one particular tenant for 4 years.
We have been kept well-informed by their efficient and courteous staff.
Long my they continue to give such excellent service.
Was this review helpful? Yes
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2
people found
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by 'Patrick Yau' 20/11/2011
- Branch:
- 16 St. Giles Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used Underwoods for a few years while living overseas. I have relied solely on Lee and his staff to manage my properties. I find them efficient and trustworthy. They always find me the right tenants and keep me well informed. The monthly statements on my rental income are clearly presented to allow easy understanding of all the income and expenditures. It is truely a professional service of exceptional standard. I would be most happy to recommend them to my friends
Was this review helpful? Yes
 they have organised all of the remedial works quickly and effeciently, and there was quite a lot. Helen's communication and impartial advice was invaluable. Thanks./&display=popup&link=http://www.allagents.co.uk/review/23573/&redirect_uri=http://www.allagents.co.uk/review/23573/ "Share on your Facebook Wall"){kind=logo}
 and has eased any doubts I had. I was pleased with the photos that were taken (as some agents seem to be happy to post mediocre photos on their websites). Three days after I asked Underwoods to take on my flat, I had a tenant. I never expected them to act as quickly as they did. I have been extremely impressed with their service. And I am feeling reassured that I have will have very few problems with being a 'landlady' if this outstanding level of service continues with the management of my property./&display=popup&link=http://www.allagents.co.uk/review/22617/&redirect_uri=http://www.allagents.co.uk/review/22617/ "Share on your Facebook Wall"){kind=logo}
 was the agent who we dealt with initially and he was very polite and helpful in finding us a property at a competitive rate. However, unfortunately Lee was only responsible for Sales and it was the after care service in dealing with other members of staff which we found unsatisfactory.
We moved into our flat, and our meter readings were not taken. We were told they did not have the correct keys/codes to do this - a little odd as this is a service you would expect. Upon moving in i found It was simply a case of ringing block management to get the code for the keys that were on site. Not difficult, but one which appeared to challenge them. Instead, we quite possibly paid more for our gas/electric due to 'estimates' having to be taken. Ok, lessoned learned.
We then had an issue with the boiler in December which we can understand is a busy period. Although you are told that you are a priority/emergency if such heating issues arise in the cold period, a week passed and after numerous calls/left messages we took it upon ourselves to resolve the issue. We informed them that we had found a corgi registered gas fitter which they appreciated, as all of their handymen were still not available. After numerous calls and messages by the gas fitter, plus prompts from ourselves after the work had been carried out - they still had not paid him for his work over a month later which in our opinion was a disgrace. After all, we had practically done their job by finding someone to resolve the issue, and they didnt even have the decency to follow it up. And the landlord had okayed the work to be done so it wasnt a case of contacting them. Totally unprofessional.
In another December, we had a problem with our washing machine. We informed the estate agent and were told we may have to wait until January as washing machines were not priority/emergencies for this time of year. Again, in our opinion this was an unacceptable answer as we deemed it to be very important. We were told by a member of staff that some people didnt have heating as their boilers had packed up and, they were priority (note the above). We continued to callback each day for an update and our persistence paid off as we did get an engineer to come out eventually. It could not be fixed and was replaced by a cheap washing machine (not integrated) when before we had a washer/dryer of reasonable size (integrated). One assumes replacements will be like for like. But, not a problem we got on with it without complaint as we realised it was exhausting to have to deal with a major issue, let alone a more minor detail.
We never missed a payment, took pride in keeping the property clean and in good order. When we moved in the oven and retractor fan were filfthy. We asked to have the oven cleaned on moving in. It appeared that someone literally came in and sprayed some oven cleaner on it, leaving the foam. Again, we got on with it and did not complain at the time, until we were nearly made to pay for it being dirty when we moved out - when in reality it was cleaner than when we moved in. After analyse of photos we did not have to pay. Its worth noting unexpected costs did come out of our deposit such as a £40 'adminstration charge'. Again,we were not informed of this until the final inspection was completed. It may be in small print somewhere but i could not find it, therefore i felt it was a little cheeky. We could not be bothered to dispute such things. We were just happy to get the large part of our deposit back.
On the plus side, one member of staff who we found to be unprofessional in dealing with the boiler situation above did 'leave' the company. I found this out from a colleague who had raised eyebrows when we informed him of her attitude and got the impression we were not the first to complain about her. Upon our last visit to the branch, it has to be said that the sales staff were very friendly and helpful, but we personally just didnt get that level of professionalism from the after-sale staff we dealt with whilst being tenants. Things might have changed for the better now, but unfortunately, if you have a bad experience on more than one occasion it does leave you airing on the side of caution, and therefore i'm afraid to say that we will not recommend this company to any prospective tenants./&display=popup&link=http://www.allagents.co.uk/review/17059/&redirect_uri=http://www.allagents.co.uk/review/17059/ "Share on your Facebook Wall"){kind=logo}
