...left to get your reviews in for the 2015 Estate & Letting Agent Awards

Townends
Townends - Click to Visit Our Website

Townends

Agent rating: 4.6 out of 5.0 based on 1777 ratings. This website contains 1776 user reviews of Townends.

  • Townends has not joined our 'Transparent Agent' Scheme yet.

  • "If only I had known about this site before..." is the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.

    If however you do choose to use Townends, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.

    Get a valuation from one of our 'transparent agents'.
Learn More   Hide  

Contact Townends


 

Filter Reviews

  • 5 Stars 1386
  • 4 Stars 262
  • 3 Stars 10
  • 2 Stars 19
  • 1 Star 100

  • Recommended 1661
  • Not Recommended 116
  • Sales (as a Vendor)337
  • Sales (as a Buyer)225
  • Sales (Prospective customer)22

  • Lettings (as a Landlord)476
  • Lettings (as a Tenant)645
  • Lettings (Prospective customer)54
  • Repair/Property Management0

  • They manage our building0
  • They are our factor0
  • They manage our estate0

  • They arranged our mortgage2
  • Re-Mortgages (Prospective Customer)0
  • Mortgages (Prospective Customer)0

  • Surveys0
  • Conveyancing1

Smartphone? Scan It!

google_qr

Print | Save

Review Widget


Embed the allAgents reviews widget on your site! Customize it easily and just paste the code!

* - works only for premium support branches
Ratings Widget


You can embed the above official allAgents Ratings widget on your own website! Just copy and paste the following code!

The default widget dimensions are width:250px; height:335px; But this can easily be tweaked by changing the numbers in the code.

This firm is ranked 6 out of 14393 in the UK

Overall Customer Rating

4.58 out of 5.00

  • 1661 recommend
  • 116 disapprove

Meet the Team

League Table Rankings:

Agent Information

Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting 22 branches our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.

Page last updated on: 01-Sep-2015 13:33:58

Customer Reviews  (Page 1 of 60)

  1. FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    127-129 Percy Road (Whitton) (Twickenham) (Greater London)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    TW7
    Experience:
    Would you use the agent again? Yes

    Townends, Whitton, both sold my Mother's house and helped her purchase her new home. It is to this end that I am happy to write a testimonial as I cannot commend enough the team based at the Whitton branch of Townends.

    For many years Estate Agents have borne the brunt of much derision and criticism, sometimes deserevedly so, but for Townends this simply is not the case. From day one they have shown that despite being an efficient business, they truly care for their clients, both buyers and sellers ( and no doubt Landlords and Tenants too ).

    My Mother, a senior citizen was downsizing... (read more)

    Was this review helpful?    Yes  
    Twitter  Facebook

     

  2. FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    5-7 Streatleigh Parade, Streatham High Road (Streatham) (London) (Greater London)
    Services:
    Sales (as a Buyer)
    Staff Member
    Sebastian Grayson
    Postcode
    Sw16
    Experience:
    Would you use the agent again? Yes
    no photo
    Sebastian Grayson

    I can't stress how supportive Seb and Gurmail from Townends in Streatham were during the course of our sale.

    From the very first moment of meeting Seb, he totally understood what we were looking for. He was honest about what he thought about the properties we were seeing and only showed or suggested ones that he thought we might actually consider buying. In comparison with a lot of other estate agents we dealt with (there were a lot, we saw over 40 properties), this was a breath of fresh air. Instead of feeling like just another buyer pushed in and out of yet another London property, we... (read more)

    Was this review helpful?    Yes  
    Twitter  Facebook

     

  3. FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    95 High Street (Thornton Heath) (Surrey)
    Services:
    Sales (as a Buyer)
    Staff Member
    No staff selected.
    Postcode
    CR7
    Experience:
    Would you use the agent again? Yes

    I was looking to purchase a flat and registered with Townsends in Thornton Heath High Street. Up until then I did not have much luck. All other agents kept showing me properties that did not fit my profile or request and was getting rather fed up. With Townsends, they showed me a couple of properties, which were not what I was looking for, but they soon understood clearly what I wanted and promised to find me that property. I thought here we go! Within a short time, I got a call from Steven Bakare about a property that they had just taken on and they urged me to go and see it straight... (read more)

    Was this review helpful?    Yes  
    Twitter  Facebook

     

  4. 1
    person found this
    helpful.
    FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    440 Chiswick High Road (Chiswick) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Matt Huybrechts
    Postcode
    W5
    Experience:
    Would you use the agent again? Yes
    Matt Huybrechts
    Matt Huybrechts

    We had considered letting our property privately but I'm so busy with work and don't live particularly close to the property that it seemed increasingly risky trying to do it ourselves. So we decided to go back to Townends from whom we had bought the house and who have let it for us previously.

    On the first occasion we briefed them to find tenants they had called us with two appointments before we had returned to the house - and it's only a 15minute walk from their offices! We let it that evening for just shy of the target price.

    On this latest occassion we asked them to find... (read more)

    Was this review helpful?    Yes  
    Twitter  Facebook

     

    View All Comments (2)by Townends Estate Agents  11/10/2013

    Dear Mike I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate your dealings with our Head Office with a view of resolving the concerns. In order to do this, there is additional information I require such as the address of the property and some details of your experiences, therefore please feel free to contact me on 01932 736553 or email lmcneal@townends.co.uk. Kind Regards Luticha McNeal Director of Property Management
  5. FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    83-85 High Street (Croydon) (Surrey)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Diane Armstrong
    Postcode
    CR0
    Experience:
    Would you use the agent again? Yes
    Diane Armstrong
    Diane Armstrong

    We are in the process of finalising our tenancy with Townend Croydon so I thought we should leave a review to help other first time renters like ourselves who going through the stressful process of finding a property to rent in the Croydon area.

    Finding a property:
    Unlike other agents in the area I found Townend very proactive in getting back to us with properties that met our specification- in the instance that the property we wanted to view came off the market we were contacted within a couple of hours with another property just put up for let that they thought we would be interested... (read more)

    Was this review helpful?    Yes  
    Twitter  Facebook

     

  6. A 5 -star review by ''

    Branch:
    83-85 High Street (Croydon) (Surrey)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Diane Armstrong
    Postcode
    CR0
    Experience:
    Would you use the agent again? Yes
    Diane Armstrong
    Diane Armstrong

    I have dealt with Diane on numerous occasions. She is a straight up professional. One of the many qualities I value in her is honouring her commitment. I would recommend her services to anyone wishing to look for real estate solutions.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  7. A 3 -star review by ''

    Branch:
    130 Victoria Road (Aldershot) (Hampshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Richard Bicknell, David Whittle
    Postcode
    GU14
    Rent PCM
    £1895
    Experience:
    Would you use the agent again? No
    Richard BicknellDavid Whittle
    Richard BicknellDavid Whittle

    Started off quite well however the service following agreeing to take the property has been poor and quite disorganised. Didn't receive replies to many emails and had to chase, and very little/poor information provided upon moving in. Generally quite disappointed and have unfortunately been left with the feeling that everything is possible when trying to "sell" the property to you, hopefully things will improve though.

    What could Townends do to change your mind??

    “- We were told it would be possible to measure up and the agency said this wouldn't be a problem. I emailed twice and rang twice before anyone came back to me. Once the appointment was set up it was for the wrong time, I never received a call back to re-arrange or apologise. - We kept being sent multiple contracts to sign on line (even after signing) and there was no explanation as to why. - The morning we went to collect the keys we were sat waiting for nearly an hour in the office as terms still weren't agreed with the landlord and the agent was stressed and a bit short with us. As a tenant this wasn't our issue and obviously didn't leave us with a great impression. - We were just handed two keys and told to go, nothing was at the house and when I asked if we needed to know anything about the house we were just told no. The back door keys also weren't where we were told. - a 50 page inventory was emailed to us and we were told it could not be posted. We had just moved in and no access to a printer, how we were supposed to comment on 50 pages on email?. After asking again it was eventually posted to us a week later. - the washing machine broke on Saturday so I contacted the agency. On Tuesday morning I had to contact the agency again as I still hadn't heard anything.”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  8. A 5 -star review by ''

    Branch:
    19 St Judes Road (Englefield Green) (Surrey)
    Services:
    Sales (as a Vendor)
    Staff Member
    Mark Shepherd, Claire Tacey-Green
    Postcode
    tw20
    Sold Price
    £382
    Experience:
    Would you use the agent again? Yes
    Mark ShepherdClaire Tacey-Green
    Mark ShepherdClaire Tacey-Green

    I was very happy with both of the members of staff that helped me sell my property. They could not do enough for us .They got us a very good price for our property and made the stress of moving bearable.
    I WOULD RECOMMENDED THEM TO ANYBODY.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  9. A 4 -star review by ''

    Branch:
    179 High Street (Egham) (Surrey)
    Services:
    Sales (as a Vendor)
    Staff Member
    Louis Devlins
    Postcode
    TW20
    Experience:
    Would you use the agent again? Yes
    no photo
    Louis Devlins

    I was impressed with Louis throughout the sales process. From our initial meeting Louis really listened and acted upon what we discussed. I found Louis professional, honest and sincere. This is what we needed to support us through the roller coaster of the house buying process. Louis was always very responsive to all calls and emails which was very important to me.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  10. A 5 -star review by ''

    Branch:
    15a Station Road (Sunbury-On-Thames) (Middlesex)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Taylor McNeil
    Postcode
    TW17
    Rent PCM
    £1350
    Experience:
    Would you use the agent again? Yes
    Taylor McNeil
    Taylor McNeil

    Taylor was Excellent from start to finish in every way.He was professional, knowledgeable and got what we wanted done in a fast and profession manner.My wife and myself highly recommend Taylor as an expert in his field and customer service was second to none. GREAT job and thank you.

    Comments on the Agents fees

    “EXCELLENT”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  11. A 5 -star review by ''

    Branch:
    83-85 High Street (Croydon) (Surrey)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Diane Armstrong, Colin Fosu
    Postcode
    CR0
    Rent PCM
    £995
    Experience:
    Would you use the agent again? Yes
    Diane ArmstrongColin Fosu
    Diane ArmstrongColin Fosu

    Early days yet but the property was on the market for 15 minutes before the first of two professional couples agreed the asking price. Diane Armstrong introduced Townends to us and Colin Fosu followed up shortly afterwards with the prospective tenants. Diane is the consumate professional and it was a refreshing change to have an agency listening rather than merely 'ticking boxes'. Like Diane, Colin was very professional and discerning in his approach and provided some helpful information concerning tenant selection. Whilst this is only the first hurdle, as Townends is a new company to us and we have only just seen prospective tenants, I believe the professional infrastructure is already in-place at the Croydon office which will provide the asurances we are looking for to achieve both good quality tenants and a good working relationship.

    Comments on the Agents fees

    “WE HAVE BEEN LETTING PROPERTY IN THE CROYDON AREA FOR A NUMBER OF YEARS NOW WITH OTHER AGENTS AND BELIEVE TOWNENDS' FEES FALL WITHIN THE 'REASONABLE' RANGE OF THE MARKET.”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  12. A 5 -star review by ''

    Branch:
    142-144 High Street (Staines-upon-Thames) (Staines) (Surrey)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Joanna Eden, Alex Joannou
    Postcode
    tw18
    Rent PCM
    £1250
    Experience:
    Would you use the agent again? Yes
    Joanna EdenAlex Joannou
    Joanna EdenAlex Joannou

    I am very pleased overall with the service that I got from the guys and gals at Townends (Staines) especially when the old tenants moved out and new tenants found very quickly . One gripe that I do have is the rental money doesn't seem to go in as quickly as I thought it should do

    Comments on the Agents fees

    “SEEMS TO BE THE GOING RATE”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  13. A 5 -star review by ''

    Branch:
    15a Station Road (Sunbury-On-Thames) (Middlesex)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Francesca Vickery
    Postcode
    TW17
    Experience:
    Would you use the agent again? Yes
    no photo
    Francesca Vickery

    To Whom It May Concern:

    This letter is my personal recommendation for Francesca Vickery .
    Francesca provides me a rental management service to my property in TW17 postcode (Shepperton).
    I found Francesca to be consistently pleasant and work with dedication and a smile.
    I am very happy to work with this great company Townends.
    For further information or if you have any questions please do not hesitate to contact me
    Ron.gdansk@gmail.com

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  14. A 5 -star review by ''

    Branch:
    440 Chiswick High Road (Chiswick) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Matt Huybrechts
    Postcode
    W4
    Rent PCM
    £1450
    Experience:
    Would you use the agent again? Yes
    Matt Huybrechts
    Matt Huybrechts

    We have now used Townends twice to let our flat in Chiswick. They have found us superb tenants on both occasions and have dealt with the whole process very efficiently. Matthew and his team are highly professional and very nice to deal with. Their fees are the most competitive around and their customer service excellent. I will now always go to them first to let our two other properties.

    Comments on the Agents fees

    “HIGHLY COMPETITIVE.”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  15. A 5 -star review by ''

    Branch:
    5-7 Streatleigh Parade, Streatham High Road (Streatham) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Ryan Anderson
    Postcode
    SW16
    Rent PCM
    £1400
    Experience:
    Would you use the agent again? Yes
    no photo
    Ryan Anderson

    Great experience with Townends. Ryan was our estate agent and was quick to get us in to view a property that was not yet on the market. He acknowledged our situation and price limit with a full understanding. I didn't feel ripped off as I have done with other estate agencies.
    He explained things thoroughly and was responsive and informative with all our questions.

    Very helpful and would definitely use again!

    Comments on the Agents fees

    “NOT BAD IN COMPARISON TO OTHER AGENCIES”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  16. A 5 -star review by ''

    Branch:
    15a Station Road (Sunbury-On-Thames) (Middlesex)
    Services:
    Sales (as a Vendor)
    Staff Member
    Robert Dawson, Chad Newbould
    Postcode
    TW16
    Sold Price
    £229000
    Experience:
    Would you use the agent again? Yes
    Robert DawsonChad Newbould
    Robert DawsonChad Newbould

    I was very happy with the whole experience at Townends. I dealt with Chad Newbold, Robert Dawson and Emma Western and they were all very professional, very helpful, efficient and very reliable. They always replied to my calls immediately and kept me up to date every step of the way. Very impressed with the whole team and would definitely used them again.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  17. A 4 -star review by ''

    Branch:
    142-144 High Street (Staines-upon-Thames) (Staines) (Surrey)
    Services:
    Sales (as a Vendor)
    Staff Member
    Michael Sharp, Emma Western
    Postcode
    TW19
    Sold Price
    £338000
    Experience:
    Would you use the agent again? Yes
    Michael Sharpno photo
    Michael SharpEmma Western

    Michael Sharp was very professional and pleasant . He sold our property very quickly.
    A few problems near the end as the buyers were very slow to have a survey completed , hence then holding up exchange and completion. Michael tried very hard to get this sorted.and although later than we would have liked the sale did happen.
    Emma Western was our contact when Michael was unavailable , due to holidays etc. and she was always very quick to respond to any queries always returning my calls immediately .

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  18. A 5 -star review by ''

    Branch:
    140 - 142 Northfields Avenue (Northfields) (London) (Greater London)
    Services:
    Sales (as a Buyer)
    Staff Member
    Marion Pearson
    Postcode
    TW8
    Experience:
    Would you use the agent again? Yes
    no photo
    Marion Pearson

    We have been through a long purchasing cycle and can vouch that meeting Marion was a refreshing change in the crowd of excessively pushy (hence off putting to many) estate agents from various agencies. She was thorough but always polite and brought in a humane touch to the transaction. She essentially built a good relationship and we wouldn't hesitate to recommend her and to hire her services in future.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  19. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    3-5 Epsom Road (Guildford) (Surrey)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Craig Richards
    Postcode
    GU1
    Rent PCM
    £1600
    Experience:
    Would you use the agent again? Yes
    Craig Richards
    Craig Richards

    As a foreigner relocating with his family in the UK I found the end-to-end process very straightforward. Everything was clearly explained from the very beginning and the agent and his colleagues when absent kindly answered all our queries - and there were quite a few! Negotiations with the landlord regarding contract duration were perfectly managed and led all the parties to reach a fair trade. All happened as agreed thus matching expectations.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  20. A 5 -star review by ''

    Branch:
    25 London Road (Twickenham) (Middlesex)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Dominic Wiseman, Jenna McCann
    Postcode
    Tw1
    Rent PCM
    £1035
    Experience:
    Would you use the agent again? Yes
    no photoJenna McCann
    Dominic WisemanJenna McCann

    The agents were very helpful. Always very fast at answering emails and very helpful with any questions I had. From the beginning were very welcoming at the first viewing of the house. Was able to answer all my questions and give me all needed information. This was a lot better than other estate agents which I used. We're very helpful with keeping me updated with how the paperwork was going and if there was every any problems was on the phone straight away ringing me

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  21. A 5 -star review by ''

    Branch:
    15a Station Road (Sunbury-On-Thames) (Middlesex)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Taylor McNeil
    Postcode
    TW16
    Rent PCM
    £1175
    Experience:
    Would you use the agent again? Yes
    Taylor McNeil
    Taylor McNeil

    Taylor was clear, concise and to the point. Something you don't always get with estate agents! He's kept us updated, is always available when we need something and generally just gets the job done without fuss. Wouldn't hesitate to recommend him to others.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  22. A 5 -star review by ''

    Branch:
    142-144 High Street (Staines-upon-Thames) (Staines) (Surrey)
    Services:
    Sales (as a Vendor)
    Staff Member
    Michael Sharp
    Postcode
    TW18
    Rent PCM
    £795
    Experience:
    Would you use the agent again? Yes
    Michael Sharp
    Michael Sharp

    Good professional service as a landlord looking to let a flat. The team at Townends appear to be in touch with a database regulalrly and had my property let for a good price within a few days of coming round to appraise.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  23. A 5 -star review by ''

    Branch:
    440 Chiswick High Road (Chiswick) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Matt Huybrechts
    Postcode
    W4
    Rent PCM
    £1500
    Experience:
    Would you use the agent again? Yes
    Matt Huybrechts
    Matt Huybrechts

    My partner and I have recently moved to London from Bristol at relatively short notice. Matthew was the agent who led us through the tenancy process. He was professional, helpful, speedy and courteous throughout. The whole process was very quick and we are thrilled with the property that we've move to. I couldn't recommend Matthew or Townsends enough!

    Comments on the Agents fees

    “WORTH EVERY PENNY!”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  24. 2
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    3-5 Epsom Road (Guildford) (Surrey)
    Services:
    Sales (as a Vendor)
    Staff Member
    Ivan Astin, James Hay
    Postcode
    Gu4
    Sold Price
    £260000
    Experience:
    Would you use the agent again? Yes
    Ivan AstinJames Hay
    Ivan Astinjames Hay

    They were consistently excellent from start to finish. I was very pleased with how professional yet friendly they were though out and made our selves feel important and a priority to them. They were on the ball with getting the viewings in and finding a buyer. I have been very impressed also when I had any queries they got back to me straight away, they have always been very helpful. I asked them to look over the survey report for me and they were more than happy to help. A very hard working friendly team who I would definitely recommend.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  25. View All Comments (1)by Guy Hodge  26/08/2015

    Dear Miss Harmer, Thank you very much indeed for such a lovely and positive review about James and Ivan. They both thoroughly enjoyed dealing with you and selling your home for you. We wish you every happiness in your new home. Kind regards, Guy Hodge Local Director at Townends Guildford Guildford@townends.co.uk
  26. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    179 High Street (Egham) (Surrey)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Emilio Ascione
    Postcode
    TW20
    Rent PCM
    £1750
    Experience:
    Would you use the agent again? Yes
    Emilio Ascione
    Emilio Ascione

    I found Emilio to be extremely professional and helpful and went to great lengths to meet my expectations. He was always courteous and responded to telephone calls even late in the evening. I will always maintain contact with him in particular and with the Egham branch of Townends.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  27. A 5 -star review by ''

    Branch:
    440 Chiswick High Road (Chiswick) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    James Atlee
    Postcode
    W4
    Rent PCM
    £1
    Experience:
    Would you use the agent again? Yes
    James Atlee
    James Atlee

    Renting out my beautiful flat in Sutton Court, Chiswick had became somewhat of a nightmare. I was bombarded by numerous Estate Agents in the area (and there are many!) who promised to find tenants in a short space of time and for the asking price. One Agent in particular would show numerous prospective tenants round my flat, suggest offers which were unsuitable as the person was not earning sufficiently to pay the rent or was planning to moving a whole month later!
    At around this time, Matt Huybrechts from Townends in Chiswick emailed me. I was impressed with his calm manner. He didn't pressurise me to sign papers on the spot, nor did he do the usual hard sales pitch. He found the right tenants, i.e. professionals in my line of work, for me within days. They love the flat and I am happy and relieved. Thank you for a job well done!

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  28. A 5 -star review by ''

    Branch:
    130 Victoria Road (Aldershot) (Hampshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Richard Bicknell
    Postcode
    GU12
    Rent PCM
    £995
    Experience:
    Would you use the agent again? Yes
    Richard Bicknell
    Richard Bicknell

    Always very polite and professional during the lettings procedure and nothing seemed too much trouble for them. We were and are kept informed at all times. Would recommend Townends to all our friends.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  29. A 4 -star review by ''

    Branch:
    25 London Road (Twickenham) (Middlesex)
    Services:
    Sales (as a Buyer)
    Staff Member
    Dan Carter, Tommy Larkins
    Postcode
    tw2
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Dan CarterTommy Larkins

    Dan did a really good job in getting the house for us and we managed to complete within 8 weeks of offering. Thank you again.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  30. A 5 -star review by ''

    Branch:
    167 Putney High Street (Putney) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Erol Dogruel
    Postcode
    SW15
    Rent PCM
    £1400
    Experience:
    Would you use the agent again? Yes
    Erol Dogruel
    Erol Dogruel

    Very happy with the service provided by Townends specifically Erol who has always been

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  31. A 5 -star review by ''

    Branch:
    25 London Road (Twickenham) (Middlesex)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Jenna McCann
    Postcode
    tw12
    Rent PCM
    £1225
    Experience:
    Would you use the agent again? Yes
    Jenna McCann
    Jenna McCann

    Jenna was fabulous when we were moving into our new property. We had previously been let down by another agent and had a 7 day timescale to move. She made everything run smoothly even when we hit a major problem the day before moving. She has provided on going support since we have moved in. O cant recommend her highly enough. A real star!

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  32. A 5 -star review by ''

    Branch:
    142-144 High Street (Staines-upon-Thames) (Staines) (Surrey)
    Services:
    Sales (as a Buyer)
    Staff Member
    Michael Sharp
    Postcode
    TW18
    Sold Price
    £125000
    Experience:
    Would you use the agent again? Yes
    Michael Sharp
    Michael Sharp

    Good professional estate agent. Michael there is a good guy and always kept in touch. They have a designated sale progress person who does a lot of work behind the scenes as well making sure things move at a good pace. I would recommend Townends in Staines.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  33. A 2 -star review by ''

    Branch:
    130 Victoria Road (Aldershot) (Hampshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    GU1
    Rent PCM
    £725
    Experience:
    Would you use the agent again? No

    Very Bad Service. For solve any issue at least taking 10days. Nobody is going to listen if tenant has any problem in house. Taking too much fees. Even In the initial form its mention that the admin fee cost includes the VAT but they will charge separately once the tenet will finalise the house.

    What could Townends do to change your mind??

    “Admin fees it was mentioned in the form it includes the VAT, but after finalise the house they charged the VAT separately.”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  34. A 1 -star review by ''

    Branch:
    130 Victoria Road (Aldershot) (Hampshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    GU10
    Rent PCM
    £850
    Experience:
    Would you use the agent again? No

    I can't find anything positive to write about my experience with Townends.

    From the very first time that I engaged with them to assist me with finding a suitable property, through to completion and picking up the keys from their Aldershot-based office they lacked basic communication, they were unhelpful and only got in touch when requesting payment for their (incredibly exorbitant) fees - and even that only consisted of sending an email and forwarding it until I had acknowledged it. I would be interested in seeing a breakdown of fees because c.£700 for two references and a couple of... (read more)

    Comments on the Agents fees

    “AS MENTIONED ABOVE. NO VALUE FOR MONEY.”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  35. 1
    person found this
    helpful.

    A 4 -star review by ''

    Branch:
    3-5 Epsom Road (Guildford) (Surrey)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Chris Jones, Nick Moulds
    Postcode
    GU14
    Rent PCM
    £1300
    Experience:
    Would you use the agent again? Yes
    Chris Jonesno photo
    Chris JonesNick Moulds

    The process end to end with Chris was trouble free and efficient with all parties wanting quick resolution, we were able to complete the transaction quickly ans speedily and are delighted with our new home

    Comments on the Agents fees

    “FEES WERE FAIR FOR THE PROPERTY AND IT'S LOCATION - WE SPECIFICALLY WANTED TO BE CLOSE TO THE TOWN CENTRE AND TRAIN STATION SO UNDERSTOOD THERE MAY WELL BE A SLIGHT PREMIUM”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  36. A 5 -star review by ''

    Branch:
    83-85 High Street (Croydon) (Surrey)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Diane Armstrong, Colin Fosu
    Postcode
    CR0
    Rent PCM
    £850
    Experience:
    Would you use the agent again? Yes
    Diane ArmstrongColin Fosu
    Diane ArmstrongColin Fosu

    My first encounter with Diane was last year when Townsend was selected as our Letting Agent (recommended by my neighbour).

    Diane found a young professional couple, who unfortunately have given notice to leave after a year as they are hoping to buy their own place. To me Diane has been an absolute pro at what she does and how she manages her customers, which is exceptional. She understands her clients so well and delivers spot on. Her services mean everything as she has given me so much confidence in letting my property and will never think of going to any other Agent to let my property.

    I rang Townsend on Diane's day off recently, and Colin briefed me on how the viewing went with a prospective new tenant. This has given me so much confidence in Diane and her team in Croydon. May she continue long in the letting business and wish the very best.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads