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Townends

Agent rating: 4.5 out of 5.0 based on 1332 ratings. This website contains 1331 user reviews of Townends.

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  • Sales (as a Vendor)273
  • Sales (as a Buyer)173
  • Sales (Prospective customer)13

  • Lettings (as a Landlord)346
  • Lettings (as a Tenant)480
  • Lettings (Prospective customer)36
  • Repair/Property Management0

  • They manage our building0
  • They are our factor0
  • They manage our estate0

  • They arranged our mortgage0
  • Re-Mortgages (Prospective Customer)0
  • Mortgages (Prospective Customer)0

  • Surveys0
  • Conveyancing1

  • 5 Stars1033
  • 4 Stars174
  • 3 Stars7
  • 2 Stars15
  • 1 Star103

  • Recommended 1226
  • Not Recommended 106

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This firm is ranked 6 out of 13093 in the UK

Overall Customer Rating

4.52 out of 5.00

  • 1226 recommend
  • 106 disapprove

Meet the Team

League Table Rankings:

Agent Information

Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting 22 branches our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.

Townends has not joined our 'transparent agent' scheme yet.

"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
 
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Townends, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.

Page last updated on: 31-Mar-2015 13:35:44

Customer Reviews  (Page 1 of 45)

  1. FEATURED REVIEW
    expires 01/01/1970

    A 5 -star review by ''

    Branch:
    127-129 Percy Road (Whitton) (Twickenham) (Greater London)
    Services:
    Sales (as a Vendor)
    Staff Member
    Richard , Joanna
    Postcode
    TW7
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Richard Joanna

    Townends, Whitton, both sold my Mother's house and helped her purchase her new home. It is to this end that I am happy to write a testimonial as I cannot commend enough the team based at the Whitton branch of Townends.

    For many years Estate Agents have borne the brunt of much derision and criticism, sometimes deserevedly so, but for Townends this simply is not the case. From day one they have shown that despite being an efficient business, they truly care for their clients, both buyers and sellers ( and no doubt Landlords and Tenants too ).

    My Mother, a senior citizen was downsizing... (read more)

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  2. FEATURED REVIEW
    expires 01/01/1970

    A 5 -star review by ''

    Branch:
    5-7 Streatleigh ParadeStreatham High Road (Streatham) (London) (Greater London)
    Services:
    Sales (as a Buyer)
    Staff Member
    Sebastian Grayson, Gurmail Singh
    Postcode
    Sw16
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Sebastian GraysonGurmail Singh

    I can't stress how supportive Seb and Gurmail from Townends in Streatham were during the course of our sale.

    From the very first moment of meeting Seb, he totally understood what we were looking for. He was honest about what he thought about the properties we were seeing and only showed or suggested ones that he thought we might actually consider buying. In comparison with a lot of other estate agents we dealt with (there were a lot, we saw over 40 properties), this was a breath of fresh air. Instead of feeling like just another buyer pushed in and out of yet another London property, we... (read more)

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  3. FEATURED REVIEW
    expires 01/01/1970

    A 5 -star review by ''

    Branch:
    95 High Street (Thornton Heath) (Surrey)
    Services:
    Sales (as a Buyer)
    Staff Member
    Steven Bakare
    Postcode
    CR7
    Experience:
    Would you use the agent again? Yes
    no photo 
    Steven Bakare

    I was looking to purchase a flat and registered with Townsends in Thornton Heath High Street. Up until then I did not have much luck. All other agents kept showing me properties that did not fit my profile or request and was getting rather fed up. With Townsends, they showed me a couple of properties, which were not what I was looking for, but they soon understood clearly what I wanted and promised to find me that property. I thought here we go! Within a short time, I got a call from Steven Bakare about a property that they had just taken on and they urged me to go and see it straight... (read more)

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  4. 1
    person found this
    helpful.
    FEATURED REVIEW
    expires 01/01/1970

    A 5 -star review by ''

    Branch:
    440 Chiswick High Road (Chiswick) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Matthew Huybrechts, Harry Pearson
    Postcode
    W5
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Matthew HuybrechtsHarry Pearson

    We had considered letting our property privately but I'm so busy with work and don't live particularly close to the property that it seemed increasingly risky trying to do it ourselves. So we decided to go back to Townends from whom we had bought the house and who have let it for us previously.

    On the first occasion we briefed them to find tenants they had called us with two appointments before we had returned to the house - and it's only a 15minute walk from their offices! We let it that evening for just shy of the target price.

    On this latest occassion we asked them to find... (read more)

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    View All Comments (2)by Townends Estate Agents  11/10/2013

    Dear Mike I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate your dealings with our Head Office with a view of resolving the concerns. In order to do this, there is additional information I require such as the address of the property and some details of your experiences, therefore please feel free to contact me on 01932 736553 or email lmcneal@townends.co.uk. Kind Regards Luticha McNeal Director of Property Management
  5. FEATURED REVIEW
    expires 01/01/1970

    A 5 -star review by ''

    Branch:
    83-85 High Street (Croydon) (Surrey)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Diane Armstrong
    Postcode
    CR0
    Experience:
    Would you use the agent again? Yes
    no photo 
    Diane Armstrong

    We are in the process of finalising our tenancy with Townend Croydon so I thought we should leave a review to help other first time renters like ourselves who going through the stressful process of finding a property to rent in the Croydon area.

    Finding a property:
    Unlike other agents in the area I found Townend very proactive in getting back to us with properties that met our specification- in the instance that the property we wanted to view came off the market we were contacted within a couple of hours with another property just put up for let that they thought we would be interested... (read more)

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  6. A 4 -star review by ''

    Branch:
    179 High Street (Egham) (Surrey)
    Services:
    Lettings (Prospective customer)
    Staff Member
    Megan Godin
    Postcode
    TW20
    Rent PCM
    £1100
    Experience:
    Would you use the agent again? Yes
    no photo 
    Megan Godin

    Megan is helpful and always happy to answer our questions and is a pleasure to deal with. Happy prospective tenant :)

    Comments on the Agents fees

    “HAPPY TO PAY FEES BUT WOULD RECOMMEND RE-EVALUATING TO STAY COMPETITIVE”


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  7. A 5 -star review by ''

    Branch:
    255 - 257 Wimbledon Park Road (Southfields) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sam Miles, Vinnie Selvakumar
    Postcode
    SW19
    Rent PCM
    £1500
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Sam MilesVinnie Selvakumar

    Myself and my husband have been very impressed with the exceptional service we have received from Townsends, and especially their agents Sam Miles and Vinoath Selvakumar. We have dealt with a number of agents in the past and both Sam and Vinoath have stood out amongst them, both have always been extremely courteous and most importantly have answered all our questions and kept us up to date with our tenancy agreement from offer to move in. In fact they are the only agents we have used that have actually followed up after our move in date to ask how we are enjoying the house.
    Another thing that stood out for us has been their no paper policy, it was fantastic to be able to sign documents electronically which allowed us to get on with our busy schedules and know that our 'paperwork' was being dealt with, even allowing us to check its progress.
    Would happily recommend Townsends to friends and colleagues.

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  8. A 5 -star review by ''

    Branch:
    142-144 High Street (Staines-upon-Thames) (Staines) (Surrey)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Joanna Eden
    Postcode
    tw14
    Rent PCM
    £1200
    Experience:
    Would you use the agent again? Yes
    no photo 
    Joanna Eden

    Joana is very professional, helpful, friendly.
    When we met the first time she was very nice and i liked her very much.
    she lent my flat in a few days and if I need her she gets back to me as soon as possible and sort out any concern I have.
    I am more than happy with her.

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  9. A 4 -star review by ''

    Branch:
    142-144 High Street (Staines-upon-Thames) (Staines) (Surrey)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Joanna Eden
    Postcode
    TW18
    Rent PCM
    £1600
    Experience:
    Would you use the agent again? Yes
    no photo 
    Joanna Eden

    Joanna was a fantastic help, right from the beginning of the process of finding somewhere new to live.
    She found us our perfect property and looked after us every step of the way.
    We felt like we were in good hands for the whole journey and hope to be in our current rental for many years to come.

    Comments on the Agents fees

    “THE FEES ARE VERY EXPENSIVE - CONSIDERING WE WERE MOVING FROM LONDON WE EXPECTED THE FEES TO BE LOWER- AND THE ADMIN FEE IS ALWAYS A BIT FARCICAL AS THERE IS NO NEED FOR THERE TO BE A UTILITIES SERVICE AS YOU HAVE TO CALL THEM ALL UP AND DO IT YOURSELF ANYWAY.”


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  10. A 5 -star review by ''

    Branch:
    440 Chiswick High Road (Chiswick) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    W4
    Rent PCM
    £1500
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    I have found all members of staff that I have dealt with to be highly professional, capable and willing to sort out many problems that arise. ,and to do this with a cheery manner. Thank you

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  11. A 5 -star review by ''

    Branch:
    15a Station Road (Sunbury-On-Thames) (Middlesex)
    Services:
    Sales (as a Buyer)
    Staff Member
    Robert Dawson, Chad Newbould
    Postcode
    TW16
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Robert DawsonChad Newbould

    Thank you all staff from Sunbury agency : Rob, Chad, Emma, Jenny and financial advisor Ahmed.. they all working very hard, well organised and really looking after customer... Great job, all team ! After all little struggling, i did managed to buy my flat. Much appreciated to all of you, guys!!! Many many thanks , again!
    Kind regards
    Irena Baker

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  12. A 5 -star review by ''

    Branch:
    3-5 Epsom Road (Guildford) (Surrey)
    Services:
    Sales (as a Vendor)
    Staff Member
    Andy Gearing
    Postcode
    GU3
    Sold Price
    £280000
    Experience:
    Would you use the agent again? Yes
    no photo 
    Andy Gearing

    If I had to recommend an estate agent in Guildford it would be, without doubt, Townends primarily because of Andy Gearing. He was professional, very proactive and when I was losing heart when a sale fell through - through no fault of the agents - was supportive and optimistic and quickly found me another buyer. He is training his staff well and I would imagine an extremely good role model for them. He will go far and anyone who ever employs him would be a very lucky company. His manner was friendly but respectful and he has given me good advice in my purchase of a new property where I live - I only wish that I could deal with him for this - come on Townends open a branch in Newbury. My thanks to Andy for making this a much less stressful experience than it normally is. I give him my thanks and best wishes for I am sure what will be a very successful future career.

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  13. A 5 -star review by ''

    Branch:
    142-144 High Street (Staines-upon-Thames) (Staines) (Surrey)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Joanna Eden, Rebecca Reay
    Postcode
    TW18
    Rent PCM
    £1125
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Joanna EdenRebecca Reay

    Could wish for better agents, always friendly & helpful, was updated consistently throughout the lettings process and with some advice on refurbishing the property from them, I gained an increase in my rent of 40%. Despite a last minute hiccup with the paperwork (not the agents fault) it was a smooth transaction. Jo & Rebecca are just the easiest agents I ever had the pleasure to deal with.

    Townends have a good foot hold on the Market in Staines, which makes for quick turnaround times on tenants, but they work hard to keep this and everyone happy at the same time.

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  14. A 4 -star review by ''

    Branch:
    142-144 High Street (Staines-upon-Thames) (Staines) (Surrey)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Joanna Eden, William Cumming
    Postcode
    Tw18
    Rent PCM
    £1325
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Joanna EdenWilliam Cumming

    Joanna and Rebecca were professional and very supportive and helpful throughout
    the process of finding our home. Both have a good sense of humour and friendly approach..invaluable characteristics

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  15. A 4 -star review by ''

    Branch:
    83-85 High Street (Croydon) (Surrey)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Diane Armstrong, Katrina Johnson
    Postcode
    CR0
    Rent PCM
    £750
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Diane ArmstrongKatrina Johnson

    We purchased our investment property with an existing tenant and Townends as the managing agents. We decided to keep both in place as the tenant's rent account was clear and the reviews on balance seemed OK for Townends management abilities. As we live abroad we needed the full management service.
    Our initial contact was with Diane Armstrong - her knowledge, speed of response and friendly manner gave us confidence that we had made the right choice with Townends.
    Unfortunately for us, no fault of Townends, our tenant received a CCJ shortly after we took him on which prevented us having a Rent... (read more)

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  16. View All Comments (1)by Monne  30/03/2015

    Hello, many thanks for your feedback. We are always looking to improve the service we provide, therefore please may I request that you inbox me with your name and contact details so that Luticha McNeal Director of Property Management, can contact you directly. Many thanks, Monne
  17. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    179 High Street (Egham) (Surrey)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Emilio Ascione, Eve Strewart
    Postcode
    TW20
    Rent PCM
    £1300
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Emilio AscioneEve Strewart

    We have received an Excellent Professional Customer Service from this agent.

    Emilio and Eve both have been very helpful and have used their great expertise to find a right tenant for us at right time.

    Its been pleasure doing business with them.

    We would strongly recommanded to use their service.

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  18. A 5 -star review by ''

    Branch:
    255 - 257 Wimbledon Park Road (Southfields) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Vinnie Selvakumar
    Postcode
    SW19
    Experience:
    Would you use the agent again? Yes
    no photo 
    Vinnie Selvakumar

    The house search experience has been fantastic with Townends from the time of showing the property till finalizing the agreeement.
    Vinnie is one of the best property agent i have come across, extremely professional, helpful, giving enough time to make our decisions, timely following-up on the progress, ensuring everything goes smoothly.
    Extremely satisfied with the services received so far!

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  19. A 4 -star review by ''

    Branch:
    179 High Street (Egham) (Surrey)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Eleanor Popham
    Postcode
    TW20
    Rent PCM
    £1350
    Experience:
    Would you use the agent again? Yes
    no photo 
    Eleanor Popham

    This staff member has provided fast and comprehensive replies to queries raised via email and has made arrangements for various tests and inspections prior to letting.She has been proactive in all matters.Excellent.


    Better response times by other staff ,including at least acknowledging emails, would help improve the overall rating of the Agent.Progress reporting on the letting transaction would also be helpful.

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  20. 1
    person found this
    helpful.

    A 4 -star review by ''

    Branch:
    179 High Street (Egham) (Surrey)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Emilio Ascione
    Postcode
    TW20
    Rent PCM
    £950
    Experience:
    Would you use the agent again? Yes
    no photo 
    Emilio Ascione

    Good all round service, prompt updates and let the flat with ease. Still got that estate agent chat that I sort of like, but others may be turned off by - don't try so hard Emilio. Enjoy having you let our properties and will continue to use you going forward.

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  21. A 5 -star review by ''

    Branch:
    83-85 High Street (Croydon) (Surrey)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Diane Armstrong
    Postcode
    CR0
    Rent PCM
    £1450
    Experience:
    Would you use the agent again? Yes
    no photo 
    Diane Armstrong

    Clear communication throughout the letting process and supported me while I was abroad to ensure the tenants moved in okay and with minimal fuss. Questions and queries answered quickly and efficiently.

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  22. A 5 -star review by ''

    Branch:
    3-5 Epsom Road (Guildford) (Surrey)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Chris Jones
    Postcode
    Gu1
    Rent PCM
    £1250
    Experience:
    Would you use the agent again? Yes
    Chris Jones 
    Chris Jones

    Chris inherited a problem from the previous manager and has been nothing but extremely helpful with his time and advice in sorting out the problem and finding me new tenants

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  23. A 5 -star review by ''

    Branch:
    142-144 High Street (Staines-upon-Thames) (Staines) (Surrey)
    Services:
    Sales (as a Buyer)
    Staff Member
    Michael Sharp, William Cumming
    Postcode
    TW15
    Sold Price
    £369950
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Michael SharpWilliam Cumming

    A genuine caring approach to service, we felt that they kept us informed,chased progress with solicitors and vendors as appropriate and we couldn't have asked for more. Always pleasant and prompt at returning calls, updates and supporting us through the process.

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  24. A 5 -star review by ''

    Branch:
    83-85 High Street (Croydon) (Surrey)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Diane Armstrong
    Postcode
    cr0
    Rent PCM
    £1250
    Experience:
    Would you use the agent again? Yes
    no photo 
    Diane Armstrong

    Diane is a great asset to the branch in Croydon. She was able to find me a tenant in just a few days and kept in touch with me on a regular basis. Very impressed with the service she provided.

    Comments on the Agents fees

    “THEY WERE ABOUT AVERAGE COMPARED TO OTHER AGENTS.”


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  25. A 5 -star review by ''

    Branch:
    201 London Road (Mitcham) (Surrey)
    Services:
    Sales (as a Vendor)
    Staff Member
    Ronaldo Patricio, Cecil Agyemang
    Postcode
    CR4
    Sold Price
    £390000
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Ronaldo PatricioCecil Agyemang

    Ronaldo was very helpful with valuing and marketing my property, I got a buyer almost immediately, nearly paying the full asking price, he was very professional and courteous.

    Cecil is the star of the office, he dealt with every phone call I made and if he was not sure of the answer to any of my queries he would find out and call me back immediately, he was very helpful and made my move less stressful.

    I would certainly recommend this office to anyone who is thinking of moving.

    Comments on the Agents fees

    “VERY HAPPY WITH THE FEE CHARGED,.”


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  26. A 5 -star review by ''

    Branch:
    15a Station Road (Sunbury-On-Thames) (Middlesex)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Jenna McCann
    Postcode
    TW16
    Rent PCM
    £1250
    Experience:
    Would you use the agent again? Yes
    no photo 
    Jenna McCann

    Jenna was able to respond promptly to a request for an onsite meet; offered good managed service rate and also offered to discount if tenant not found within 10 day period. Following documentation was received promptly - all could be electronically signed, which was great as I live some distance away from the property. Tenant was found promptly; very thorough inventory was provided; and now that tenants are in situ, payments etc have all been provided as expected. Very pleased with the overall service provided.

    Comments on the Agents fees

    “INITIAL FEES SEEM QUITE HIGH, BUT WORTH PAYING TO GET RIGHT TENANT AND GOOD SERVICE”


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  27. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    179 High Street (Egham) (Surrey)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Emilio Ascione
    Postcode
    TW20
    Rent PCM
    £950
    Experience:
    Would you use the agent again? Yes
    no photo 
    Emilio Ascione

    We were dealing with a few agents at the time whilst we were looking for a property to let in Egham, Townend was the only one which went out of their way to find properties which suited our needs and as a result found us the perfect one. We were very happy with the service and professionalism we received.

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  28. A 5 -star review by ''

    Branch:
    15a Station Road (Sunbury-On-Thames) (Middlesex)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Jenna McCann, Taylor McNeil
    Postcode
    Tw16
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Jenna McCannTaylor McNeil

    I received a very good service from all the staff. I found them very professional and helpful. Good luck and hope to deal with you again shortly. Thanks

    Comments on the Agents fees

    “DURING MY MEETINGS WITH AGENT IT WAS NOT MENTIONED ANYTHING ABOUT ANY OTHER CHARGES OTHER THAN SET MONTHLY PERCENTAGES WHICH WAS VERY DISAPPOINTING AND CAME AS NASTY SURPRISE BUT OVERALL HAPPY.”


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  29. A 5 -star review by ''

    Branch:
    83-85 High Street (Croydon) (Surrey)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Diane Armstrong
    Postcode
    CR0
    Rent PCM
    £925
    Experience:
    Would you use the agent again? Yes
    no photo 
    Diane Armstrong

    TOWNENDS in Croydon have been sole letting agents for my flat since 2009!

    TOWNENDS have given me 6 years of not only excellent service resulting in successful and rewarding long-term lets, but also made available to me at all times and at every stage the personal professionalism and attention of individual TOWNENDS' managers. Their undisputed knowledge of area and market alike, their considered advice and experience underpinned all my decisions; their patience and understanding never wavered.

    I would like to thank in particular Stacey Jenden (Marketing Manager), Louise Simmonds (Senior Renewals Co-ordinator), Laura Hunt (Pre-Tenancy Co-ordinator) and, last but by no means least, Diane Armstrong (Senior Lettings Manager). Diane has 'held my hand' more than once, especially as I am rarely able to come to Croydon or meet prospective tenants in person.

    I feel reassured in the knowledge that both my flat and my interests will always receive the best attention and letting service possible. This makes me a very happy Landlord and TOWNENDS customer and I wish to thank TOWNENDS !

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  30. A 5 -star review by ''

    Branch:
    83-85 High Street (Croydon) (Surrey)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Diane Armstrong, Simon Bright
    Postcode
    CR0
    Rent PCM
    £1295
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Diane ArmstrongSimon Bright

    Hi,

    Simple really, we were living in a awful house that suffered massivly from damp issues. We were looking to move quick and managed to find a property that Townends were advertising. The viewing was organised quickly and well done. Better yet - being that i was on a limited income at the time they were easy to negotiate in regards to the holding deposit - a big plus in my mind.

    While at this place our oven broke twice, and both times it was fixed within 3 days, great communication displyed between Townend and the landlord was the only way this could have happend.

    Unfortunatly we needed to move once again to make room for addtional family ahead of our plans, Townends helped massivly by not only helping us find a new place, but also by allowing us to move out ahead of our first year contract agreement with no fines being put in place.

    Should i need to move again (although i am hoping to buy next) the first place i will be calling will be Townends immediatly - freindly, helpful and empathetic staff make talking to them easy to deal with in case of problems.

    Comments on the Agents fees

    “THE ONLY THING I WOULD IS THAT THIER FEES ARE HIGH - HOWEVER THE SERVICE THEY PROVIDE POST MOVE IN IS JUSTIFICATION IN MY MIND.”


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  31. A 5 -star review by ''

    Branch:
    11 High Street (South Norwood) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    kellie harris, Clint Amfo
    Postcode
    SE25
    Rent PCM
    £1250
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    kellie harrisClint Amfo

    From our first meeting with Kellie she was very polite, was able to answer all our questions and was able to get us into the property at the time she stated. She was always available to answer any queries that we had.

    Comments on the Agents fees

    “THE PROPERTY IS FULLY REFURBISH WE DONT FEEL WE SHOULD PAY THAT AMOUNT FOR INVENTRY”


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  32. A 5 -star review by ''

    Branch:
    83-85 High Street (Croydon) (Surrey)
    Services:
    Property Management
    Staff Member
    Diane Armstrong, Katrina Johnson
    Postcode
    vari
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Diane ArmstrongKatrina Johnson

    I have been dealing with Townends for almost 20 years and have to say the staff in Croydon are fantastic. Diane is always ready with what I need and deals with things quickly and efficiently. You're always greeted with a lovely smile from Katrina. I do deal with many agents around the country but always feel at ease with Townends.

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  33. A 5 -star review by ''

    Branch:
    255 - 257 Wimbledon Park Road (Southfields) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sam Miles, Vinnie Selvakumar
    Postcode
    SW19
    Rent PCM
    £1400
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Sam MilesVinnie Selvakumar

    I am very pleased with the service provided by the Southfields branch of Townends.

    At every step both Vinnie and Sam have been efficient and quick to respond to my questions and concerns. I was impressed how professional and polite they were every single time I have contacted them. Vinnie thoroughly explained the process and costs, and at no point was I left with any unanswered concerns. This is something I very much appreciated as a first time renter. I hugely appreciate all of Vinnie's and Sam's help, and in turn wouldn't hesitate to recommend the Southfields branch of Townends to my friends and colleagues. Thank you!

    Comments on the Agents fees

    “THEIR FEES REPRESENTED GOOD VALUE FOR MONEY, I RECEIVED AN EXCELLENT SERVICE.”


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  34. A 5 -star review by ''

    Branch:
    3-5 Epsom Road (Guildford) (Surrey)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Craig Richards, Chris Jones
    Postcode
    GU1
    Rent PCM
    £1
    Experience:
    Would you use the agent again? Yes
    no photo Chris Jones
    Craig RichardsChris Jones

    townends were excellent. Very friendly and very obliging. I found them very professional and always extremely helpful with any queries I had. to sum up; if I was a landlord I would employ them to manage my property.

    Comments on the Agents fees

    “PLEASE SEE EARLIER MESSAGE”


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  35. A 5 -star review by ''

    Branch:
    41 The Broadway (Ealing) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Robert McPeake
    Postcode
    w5
    Rent PCM
    £1150
    Experience:
    Would you use the agent again? Yes
    Robert McPeake 
    Robert McPeake

    I am very satisfied with the service received by Robert and all the staff, always responsive to all my queries. Thank you!

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  36. A 5 -star review by ''

    Branch:
    3-5 Epsom Road (Guildford) (Surrey)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Ben Coverdale, Hayley Edwards
    Postcode
    GU1
    Rent PCM
    £1275
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Ben CoverdaleHayley Edwards

    Townends handled all the details of the tenancy change over very professionally. Regular contact with me was kept at all times by both email and phone and all my requests were accommodated. I was unable to be present so this service made the changeover very stress free.

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