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Townends

Agent rating: 4.5 out of 5.0 based on 1425 ratings. This website contains 1424 user reviews of Townends.

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Filter Reviews

  • 5 Stars 1101
  • 4 Stars 195
  • 3 Stars 7
  • 2 Stars 16
  • 1 Star 106

  • Recommended 1315
  • Not Recommended 110
  • Sales (as a Vendor)282
  • Sales (as a Buyer)181
  • Sales (Prospective customer)17

  • Lettings (as a Landlord)376
  • Lettings (as a Tenant)517
  • Lettings (Prospective customer)40
  • Repair/Property Management0

  • They manage our building0
  • They are our factor0
  • They manage our estate0

  • They arranged our mortgage0
  • Re-Mortgages (Prospective Customer)0
  • Mortgages (Prospective Customer)0

  • Surveys0
  • Conveyancing1

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This firm is ranked 6 out of 13569 in the UK

Overall Customer Rating

4.52 out of 5.00

  • 1315 recommend
  • 110 disapprove

Meet the Team

League Table Rankings:

Agent Information

Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting 22 branches our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.

Page last updated on: 05-May-2015 09:58:36

Customer Reviews  (Page 1 of 48)

  1. FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    127-129 Percy Road (Whitton) (Twickenham) (Greater London)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    TW7
    Experience:
    Would you use the agent again? Yes

    Townends, Whitton, both sold my Mother's house and helped her purchase her new home. It is to this end that I am happy to write a testimonial as I cannot commend enough the team based at the Whitton branch of Townends.

    For many years Estate Agents have borne the brunt of much derision and criticism, sometimes deserevedly so, but for Townends this simply is not the case. From day one they have shown that despite being an efficient business, they truly care for their clients, both buyers and sellers ( and no doubt Landlords and Tenants too ).

    My Mother, a senior citizen was downsizing... (read more)

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  2. FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    5-7 Streatleigh ParadeStreatham High Road (Streatham) (London) (Greater London)
    Services:
    Sales (as a Buyer)
    Staff Member
    Sebastian Grayson, Gurmail Singh
    Postcode
    Sw16
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Sebastian GraysonGurmail Singh

    I can't stress how supportive Seb and Gurmail from Townends in Streatham were during the course of our sale.

    From the very first moment of meeting Seb, he totally understood what we were looking for. He was honest about what he thought about the properties we were seeing and only showed or suggested ones that he thought we might actually consider buying. In comparison with a lot of other estate agents we dealt with (there were a lot, we saw over 40 properties), this was a breath of fresh air. Instead of feeling like just another buyer pushed in and out of yet another London property, we... (read more)

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  3. FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    95 High Street (Thornton Heath) (Surrey)
    Services:
    Sales (as a Buyer)
    Staff Member
    Steven Bakare
    Postcode
    CR7
    Experience:
    Would you use the agent again? Yes
    no photo
    Steven Bakare

    I was looking to purchase a flat and registered with Townsends in Thornton Heath High Street. Up until then I did not have much luck. All other agents kept showing me properties that did not fit my profile or request and was getting rather fed up. With Townsends, they showed me a couple of properties, which were not what I was looking for, but they soon understood clearly what I wanted and promised to find me that property. I thought here we go! Within a short time, I got a call from Steven Bakare about a property that they had just taken on and they urged me to go and see it straight... (read more)

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  4. 1
    person found this
    helpful.
    FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    440 Chiswick High Road (Chiswick) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Matthew Huybrechts, Harry Pearson
    Postcode
    W5
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Matthew HuybrechtsHarry Pearson

    We had considered letting our property privately but I'm so busy with work and don't live particularly close to the property that it seemed increasingly risky trying to do it ourselves. So we decided to go back to Townends from whom we had bought the house and who have let it for us previously.

    On the first occasion we briefed them to find tenants they had called us with two appointments before we had returned to the house - and it's only a 15minute walk from their offices! We let it that evening for just shy of the target price.

    On this latest occassion we asked them to find... (read more)

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    View All Comments (2)by Townends Estate Agents  11/10/2013

    Dear Mike I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate your dealings with our Head Office with a view of resolving the concerns. In order to do this, there is additional information I require such as the address of the property and some details of your experiences, therefore please feel free to contact me on 01932 736553 or email lmcneal@townends.co.uk. Kind Regards Luticha McNeal Director of Property Management
  5. FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    83-85 High Street (Croydon) (Surrey)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Diane Armstrong
    Postcode
    CR0
    Experience:
    Would you use the agent again? Yes
    no photo
    Diane Armstrong

    We are in the process of finalising our tenancy with Townend Croydon so I thought we should leave a review to help other first time renters like ourselves who going through the stressful process of finding a property to rent in the Croydon area.

    Finding a property:
    Unlike other agents in the area I found Townend very proactive in getting back to us with properties that met our specification- in the instance that the property we wanted to view came off the market we were contacted within a couple of hours with another property just put up for let that they thought we would be interested... (read more)

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  6. A 5 -star review by ''

    Branch:
    3-5 Epsom Road (Guildford) (Surrey)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Amilcar Caires
    Postcode
    GU1
    Rent PCM
    £1525
    Experience:
    Would you use the agent again? Yes
    no photo
    Amilcar Caires

    We made a very good experiance with Townends, Amilcar was fantastic advisor, very professional and friendly with high standard of customer service. He demonstrated great understanding of our needs and was able to find just the right property for us. He also supported us a lot in the negotiations with the Landlord and helped in arriving at the compromisesatisfactory for all parties involved.
    Great Job Alilcar,Thank's a lot!

    Comments on the Agents fees

    “STILL TOO HIGH”


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  7. A 5 -star review by ''

    Branch:
    25 London Road (Twickenham) (Middlesex)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Don
    Postcode
    TW17
    Rent PCM
    £1
    Experience:
    Would you use the agent again? Yes
    no photo
    Don

    Hello,

    I would like to thank Chris and his team for the very helpful and consistent service. We had alot of problems completing the rental agreement on line, but Chris and his team kept running up to Cafe Nero, to help up download the documents!! Chris even drove all our luggage to the rental, very nice touch.

    I do feel all emailed docs. should be dealt with at the office, its was extremely time consuming for us and for Chris and his team. Some of the docs. arrived and others didn't. If everything was sent to the office email then customers could complete their details with a dedicated rental agreement staff member.

    But many thanks to Chris and everyone at Twickenham.

    Comments on the Agents fees

    “I DO FEEL IT IS VERY EXPENSIVE, BUT THATS LONDON!!”


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  8. A 5 -star review by ''

    Branch:
    15a Station Road (Sunbury-On-Thames) (Middlesex)
    Services:
    Sales (as a Vendor)
    Staff Member
    Robert Dawson Emma Western
    Postcode
    Tw16
    Sold Price
    £385000
    Experience:
    Would you use the agent again? Yes
    no photo
    Robert Dawson Emma Western

    Robert Dawson and the sales team marketed our property well and achieved a quick sale. The support offered by Emma Western as the legal process continued was exemplary - no question went unanswered and she was prompt and efficient, taking all unnecessary stress out of the equation. A very professional and friendly service

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  9. A 4 -star review by ''

    Branch:
    3-5 Epsom Road (Guildford) (Surrey)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Craig Richards, Chris Jones
    Postcode
    GU1
    Rent PCM
    £1600
    Experience:
    Would you use the agent again? Yes
    no photoChris Jones
    Craig RichardsChris Jones

    We were looking for a specific type of property in Guildford, and we appreciated Townends' openness and honesty about the availability and suitability of the properties we were looking at.

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  10. A 5 -star review by ''

    Branch:
    41 The Broadway (Ealing) (London) (Greater London)
    Services:
    Sales (as a Vendor)
    Staff Member
    Fabian Jones
    Postcode
    W5
    Sold Price
    £520000
    Experience:
    Would you use the agent again? Yes
    no photo
    Fabian Jones

    From the initial valuation through to the completion of sale, all the staff at this Townends office assisted my wife and I in a very professional manner.

    Fabian was our main point of contact and kept us promptly and fully informed of viewings, managing final sale negotiations competently and efficiently, being sympathetic to both ourselves and our purchasers. I am sure that Fabian is held in high regard as a member of the negotiating team.

    We were completely satisfied with the service offered by the branch and would not hesitate to use them again.

    Comments on the Agents fees

    “WE WERE NATURALLY PLEASED TO HAVE ACTIONED OUR SALE WHILST A PROMOTIONAL FEE WAS APPLIED AS FINAL COSTS WERE A BIG FACTOR TO BE CONSIDERED. HOWEVER WE WOULD COMMENT THAT IT WAS PLEASING TO SEE THAT A TRUE, PROFESSIONAL SERVICE WAS PROVIDED, A SERVICE RARELY FOUND WITHIN THE PROPERTY MARKETING INDUSTRY.”


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  11. A 5 -star review by ''

    Branch:
    5-7 Streatleigh ParadeStreatham High Road (Streatham) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Ravi Fatania, Samantha Armstrong
    Postcode
    SW16
    Rent PCM
    £1200
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Ravi FataniaSamantha Armstrong

    New tennants were found with minimum fuss. Happy with the level of service I recieved.

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  12. A 4 -star review by ''

    Branch:
    127-129 Percy Road (Whitton) (Twickenham) (Greater London)
    Services:
    Sales (as a Vendor)
    Staff Member
    Emma Western
    Postcode
    TW4
    Sold Price
    £188000
    Experience:
    Would you use the agent again? Yes
    no photo
    Emma Western

    I dealt initially with Richard and Sharon who were helpful and professional. Originally, I went in on spec towards the end of the day, but I was made most welcome. That decided me to use Townends to sell my flat. Marketing was swift and effective. I quickly received offers - although I did wonder sometimes if Townends were more interested in making the sale than getting the best possible price for me. Moving towards completion took a long time - through no fault of Townends- thank you Sharon, for putting up with me being grumpy!
    I must say particular thanks to Emma Western who finally drove the sale through to completion. She liaised between my solicitor and the buyers and their solicitor; kept me fully advised at all times and came up with sound, practical suggestions. She was always patient and professional and I really felt she had my best interests at heart.

    Comments on the Agents fees

    “I STRONGLY BELIEVE THERE SHOULD BE A STANDARD FEE NOT BASED ON % OF SELLING PRICE. THIS FEE SHOULD REFLECT THE LEVEL OF EXPERTISE REQUIRED, NOT WHAT THE MARKET WILL BEAR”


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  13. A 4 -star review by ''

    Branch:
    15a Station Road (Sunbury-On-Thames) (Middlesex)
    Services:
    Relocation agent
    Staff Member
    Farhid Hakimi, Taylor McNeil
    Postcode
    TW16
    Rent PCM
    £1300
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Farhid HakimiTaylor McNeil

    Farhid showed me a numbet of properties Sunbury and was very helpful and knowledgable of the area .
    Taylor also was helpful and I viewed a few properties with him too.
    Both showed me properties that nearly fitted the clients requirements

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  14. A 1 -star review by ''

    Branch:
    179 High Street (Egham) (Surrey)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Stuart Shubrook, Umaselvan Kulanthaivadivel
    Postcode
    TW20
    Rent PCM
    £995
    Experience:
    Would you use the agent again? No
    no photono photo
    Stuart ShubrookUmaselvan Kulanthaivadivel

    1) I rented through the address mentioned above for more than two years and end my tenancy agreement on 16th of March.
    Before the Ester break I tried to contact Stuart Shubrook but no success, I left voice message but never had a single call from him until now. I contact him via email to talk about final payment. But I didn't realise that I have to cancel my direct debt. Now two months' rent has been gone to Townends account, this is simply ignored by Townends till I checked my account myself. Now I have to wait for 3 to five working days to get refunded and my account is overdrawn.
    2) I... (read more)

    What could Townends do to change your mind??

    “1) I rented through the address mentioned above for more than two years and end my tenancy agreement on 16th of March. Before the Ester break I tried to contact “Stuart Shubrook” but no success, I left voice message but never had a single call from him until now. I contact him via email to talk about final payment. But I didn’t realise that I have to cancel my direct debt. Now two months’ rent has been gone to Townends account, this is simply ignored by Townends till I checked my account myself. Now I have to wait for 3 to five working days to get refunded and my account is overdrawn. 2) I called Stuart on yesterday. Stuart don’t care about existing customers money. He simple told me that I should have cancelled the direct debt. 3) My deposit since now. I contacted Townends and they told me that I have contact myself to get the deposit back from the owner. But in Stuart email it clearly mentioned if he dont hear from both party within 10 working days the case will be close. I met few people who rented flat or house from townends and they told me that I paid high admin fee. There is no fix price. Stuart (from Head office) Amaleo and Tracy (from Egham Branch) change their rules as they wish. Note: These feedbacks will be spread throughout Royal Holloway University and local people in Egham and Englefield green”


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  15. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    179 High Street (Egham) (Surrey)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Emilio Ascione
    Postcode
    TW20
    Rent PCM
    £1350
    Experience:
    Would you use the agent again? Yes
    no photo
    Emilio Ascione

    I had a cold call from Emilo, he had made inquiries and obtained my contact number. from the first call he was very friendly and courteous . Although we didn't agree terms on many subsequent calls he remained pushy but friendly . Eventually I relented and he won me over.
    Although I have not met Emilio yet I find him warm ,ambitious and a driven man. I will be glad to have him on my team.

    Comments on the Agents fees

    “THERE IS MORE ROOM FOR DISCOUNT FOR MULTIPLE PROPERTY LANDLORS.”


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  16. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    179 High Street (Egham) (Surrey)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Emilio Ascione
    Postcode
    gu25
    Rent PCM
    £1750
    Experience:
    Would you use the agent again? Yes
    no photo
    Emilio Ascione

    I am very pleased with the service received with townends and in particular Emilio. He is very efficient, professional and pleasantly persistent. He was given instruction to let my property in the morning and he had delivered by the evening...that says it all!!

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  17. A 4 -star review by ''

    Branch:
    3-5 Epsom Road (Guildford) (Surrey)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Amilcar Caires
    Postcode
    gu2
    Rent PCM
    £1450
    Experience:
    Would you use the agent again? Yes
    no photo
    Amilcar Caires

    townends guildford has helped us find a home here in uk. they have taken us to view properties that match our interests. we are very pleased with the house that we have found. i would have to commend amilcar because even though we had encountered problems and delays with the house we wanted, he really exerted much effort in helping us find a new home. and we truly appreciate how he negotiated with the landlord to accept our offer. i dont know how he did it but we are truly thankful how he has made moving in as soon as possible to this lovely home. i think how they handled the mishaps or delays we have encountered truly speaks of what kind of agency they are and the people are part of it, persevering and customer centered. it is not always a smooth sailing deal, but i think true excellence can be best seen in how an agency weathers whatever problems that come. in the end, we have the house and we are very pleased. thank you guildford townends.

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  18. A 5 -star review by ''

    Branch:
    3-5 Epsom Road (Guildford) (Surrey)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Chris Jones
    Postcode
    GU1
    Rent PCM
    £675
    Experience:
    Would you use the agent again? Yes
    Chris Jones
    Chris Jones

    Chris Jones was extremely helpful in finding a tenant for my studio flat in Guildford. He was always there to assist and dealt with problems promptly. I was extremely pleased with the service I received from him and will use him again to find a new tenant for the flat when the occasion arises.

    Comments on the Agents fees

    “HAPPY WITH AGENT'S FEES.”


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  19. A 5 -star review by ''

    Branch:
    41 The Broadway (Ealing) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Louis Byrne
    Postcode
    W5
    Rent PCM
    £1250
    Experience:
    Would you use the agent again? Yes
    Louis Byrne
    Louis Byrne

    Louis Byrne just helped me find my new property being extremely active and helpful during the whole process. The moving went smoothly and it was all dealt professionally and according to high standards.

    Comments on the Agents fees

    “NOT THE CHEAPEST ONES BUT YOU GET WHAT YOU PAID FOR.”


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  20. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    179 High Street (Egham) (Surrey)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Emilio Ascione
    Postcode
    GU25
    Rent PCM
    £1700
    Experience:
    Would you use the agent again? Yes
    no photo
    Emilio Ascione

    Whoever says quick, quality, excellence, simplicity don't fit together has not met Emilio at Townends. From a rush across Oxfordshire to dash into a viewing made possible with an hour's notice to a signed receipted deposit just 5 hours later, he has found a perfect home for me and my family and sorted all the small print details so that it followed a seemless path.

    Great appreciation for excellent service.

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  21. A 5 -star review by ''

    Branch:
    142-144 High Street (Staines-upon-Thames) (Staines) (Surrey)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Alex , Joanna
    Postcode
    TW15
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Alex Joanna

    Great service always kept up to date and all questions answered. Very professional and would use again. helped us through the whole process with little fuss

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  22. A 4 -star review by ''

    Branch:
    41 The Broadway (Ealing) (London) (Greater London)
    Services:
    Sales (as a Buyer)
    Staff Member
    Fabian Jones
    Postcode
    w13
    Sold Price
    £447000
    Experience:
    Would you use the agent again? Yes
    no photo
    Fabian Jones

    Positives:
    - Lots of appropriate viewings were arranged
    - We had regular and straightforward contact and communications with the agent
    - Our position was understood by the agent very well
    - No heavy selling - the agent's approach was professional
    - Friendly and approachable
    Development point:
    - Floor space approximation was quite significantly over-estimated. We asked the agent to measure but this wasn't done until the day of exchange.

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  23. A 4 -star review by ''

    Branch:
    142-144 High Street (Staines-upon-Thames) (Staines) (Surrey)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Joanna , Alex
    Postcode
    Tw18
    Rent PCM
    £1175
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Joanna Alex

    I have dealt with Joanna quite a few times now and she always goes the extra mile. She dropped a contract to me as I hadn't received it in the post this was done onher way home after 7.30pm. She is very approachable and professional and I hope to continue working wihpth her.
    I have also been speaking to Alex and he also has been very helpful and keeps me informed and what is happening with regards to my property. Thank you to you both

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  24. A 4 -star review by ''

    Branch:
    142-144 High Street (Staines-upon-Thames) (Staines) (Surrey)
    Services:
    Lettings (Prospective customer)
    Staff Member
    Alex
    Postcode
    Tw18
    Rent PCM
    £1250
    Experience:
    Would you use the agent again? Yes
    no photo
    Alex

    I have been asked to write this review by the agents which I am happy to do. The person dealing with me, Alex, was very helpful and punctual and the transaction progressed smoothly. In as much as such matters are dealt with routinely by agents, the service was fine and as good as one can reasonably expect.

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  25. A 5 -star review by ''

    Branch:
    240 Blythe Road (Brook Green) (London) (Greater London)
    Services:
    Sales (Prospective customer)
    Staff Member
    Sophie Sterling
    Postcode
    W14
    Experience:
    Would you use the agent again? Yes
    no photo
    Sophie Sterling

    Excellent service. She rang earlier to re-confirm the viewing which was nice, especially since I had a nightmare non-view with an agent from a different agency earlier. Re other agency - Out of courtesy I rang her I was a station away and will be few minutes late because of tube delays, she the decided to use my slot for another viewing and told me to wait 45 mins for her! This is typical of london agents, so it's a nice change to have Sophie in my next viewing. She was understanding when I explained what I like and don't like about the property, and did not push me to change my mind. I was insisting on a freehold property, but she explained how it may not always be as ideal as I had in mind - a reality check I appreciate. She was in touch with another Townends agent from a different branch re my next viewing, and very kindly dropped me off at the next property. All and all, excellent service, and I truly hope I will find THE property through Sophie.

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  26. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    179 High Street (Egham) (Surrey)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Eleanor Popham
    Postcode
    tw20
    Rent PCM
    £835
    Experience:
    Would you use the agent again? Yes
    no photo
    Eleanor Popham

    Once we looked at the house and decided we were interested everything went up hill from there. its going through really quickly which we are more than pleased with as our current situation means that we are over crowded. Overall the speed everything is going is way more than what we expected it to be and we are very grreatful for that. Eleanor was very polite and helpful and if it wasn't for her and her kindness none of this would have gone the way we hoped. So once again we are very grratful for the customer service we recieved.

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  27. A 5 -star review by ''

    Branch:
    240 Blythe Road (Brook Green) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Anton Neil, Solomon Drummond
    Postcode
    W6
    Rent PCM
    £2405
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Anton NeilSolomon Drummond

    My tenants gave two months notice back in February to leave our 3 bed flat. I immediately rang Anton at Townends, who we have used for the last 15 years. Always the pessimist, I was worried that I would have a void, and would we manage to find replacements quickly etc. Anton reassured me time and again 'of course he would find me tenants' and that there was loads of time....... He not only found tenants, but when their references weren't up to the mark, he found three more! very suitable, and they moved in on the same day that the others moved out. How good is that?!! I must say I was very impressed. And when he was not in the office, Solomon took over and did the viewings, and fielded my rather too frequent telephone calls to find out if everything was going ahead. being calm and reassuring. Whoever I was dealing with was courteous at all times, very professional and very friendly and easy to get on with. I would recommend this branch of Townends and will definitely use them next time.

    Comments on the Agents fees

    “FEES ARE FINE”


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  28. A 5 -star review by ''

    Branch:
    240 Blythe Road (Brook Green) (London) (Greater London)
    Services:
    Sales (Prospective customer)
    Staff Member
    Sophie Sterling
    Postcode
    W14
    Experience:
    Would you use the agent again? Yes
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    Sophie Sterling

    Sophie Sterling has been a shining example of a skilful Negotiator, she asked all the relevant questions about what my needs and requirements were, what preferences I had and if there was a rime frame to consider. Thus, right from the start, a number of unsuitable properties were eliminated, thereby saving time and effort viewing . She has a vast knowledge of the local property market, the comparative quality of buildings and streets and taught me where my best interests would be served. Always punctual, very polite and considerate, she conducted the viewings carefully and in command of full knowledge of the particulars of each property- Hard work, dedication and integrity: the very best qualities of Sophie.

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  29. A 1 -star review by ''

    Branch:
    142-144 High Street (Staines-upon-Thames) (Staines) (Surrey)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Emily Harrison
    Postcode
    TW18
    Rent PCM
    £850
    Experience:
    Would you use the agent again? No
    no photo
    Emily Harrison

    Emily in head office literally doesn't do anything. They charge £100 for a contract renewal just to change a couple of dates on a contract. She does't respond to emails, she doesn't check or respond to her voicemails - no idea what she actually does do. She's the worst of a pretty useless bunch. The only time anything ever seems to get done is if I tweet them @townends and it seems to spark them into action. How on earth they have so many positive reviews on here, I will never understand. Worst company I have ever dealt with.

    Comments on the Agents fees

    “RIDICULOUSLY EXPENSIVE FOR WHAT THEY DO.”


    What could Townends do to change your mind??

    “Could have actually been good at communicating with us and provided us with a service that warrants a £100 fee.”


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  30. View All Comments (1)by Monne  27/04/2015

    We are sorry to hear about your negative experience with Townends. Your feedback is really important to us. and we take all the comments we receive seriously. Please email us your details to info@townends.co.uk so that we can get in touch and improve our service to you.
  31. A 4 -star review by ''

    Branch:
    15a Station Road (Sunbury-On-Thames) (Middlesex)
    Services:
    Sales (as a Vendor)
    Staff Member
    Chad Newbould, emma wise
    Postcode
    TW16
    Sold Price
    £215000
    Experience:
    Would you use the agent again? Yes
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    Chad Newbouldemma wise

    I would say overall I was pleased with the service received from all members of Staff at Sunbury Townends.
    They were very accommodating when due to work commitments and festive period I chose to take property of the market for a break. When we went live again they were great came took new photos and arranged viewings immediately.
    To be honest my only criticism of the process is that Chad was automatically given the property (I assume this is the case with commission) as he had replied to my inquiry via Rightmove. The reason I say this is unfair as 90% of my communications were with Emma and... (read more)

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  32. A 5 -star review by ''

    Branch:
    142-144 High Street (Staines-upon-Thames) (Staines) (Surrey)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Joanna Eden
    Postcode
    TW18
    Rent PCM
    £1500
    Experience:
    Would you use the agent again? Yes
    no photo
    Joanna Eden

    Joanna could not have been more helpful from the very beginning. this was my first experience of being a landlord and the situation in which I became one was quite stressful. Joanna has always been easy to contact and has ensured that all my queries have been addressed. She has found tenants on both occasions swiftly so that I have not lost rental income

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  33. A 4 -star review by ''

    Branch:
    4 Commercial Way (Woking) (Surrey)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Charles Webber
    Postcode
    GU22
    Experience:
    Would you use the agent again? Yes
    no photo
    Charles Webber

    Charles was very helpful in arranging for quick viewings based on our needs. He was quick in responding to any queries we had. He was also open to arrange the viewings a bit late in the day after checking with the landlords. Couldn't have expected better from him. Even the references went on quite smooth. Thanks Charles.

    Area for improvement: We felt that the admin charges are bit on the higher side. We have used other agencies in Woking for lettings and they charge lesser than townends. It's something people do take into account when they start looking for houses. Something to ponder!

    Comments on the Agents fees

    “WE FELT THAT THE ADMIN CHARGES ARE BIT ON THE HIGHER SIDE. WE HAVE USED OTHER AGENCIES IN WOKING FOR LETTINGS AND THEY CHARGE LESSER THAN TOWNENDS. IT'S SOMETHING PEOPLE DO TAKE INTO ACCOUNT WHEN THEY START LOOKING FOR HOUSES. SOMETHING TO PONDER!”


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  34. A 5 -star review by ''

    Branch:
    83-85 High Street (Croydon) (Surrey)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Diane Armstrong, Colin Fosu
    Postcode
    CR0
    Rent PCM
    £925
    Experience:
    Would you use the agent again? Yes
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    Diane ArmstrongColin Fosu

    Another agent had let us know less than a week before moving that the current tenant would not be moving out so we were living in a hotel and desperate to find a new flat.

    Townends were fantastic. We had no problems at all. No waiting around for days for emails or phone calls to be returned. The customer service was excellent. We were able to move in just four days after viewing the flat because the staff were so organised and responded quickly to our communication by phone and email. Everyone we spoke to was professional, friendly and very helpful.

    In particular, Diane was lovely -... (read more)

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  35. A 5 -star review by ''

    Branch:
    4 Commercial Way (Woking) (Surrey)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Charles Webber, Rebecca
    Postcode
    GU21
    Rent PCM
    £1100
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Charles WebberRebecca

    Townends have been very enjoyable to deal with. Although my property is not managed by them they helped me with lots of issues that weren't really their responsibility such as trying to find out phone numbers, attempting to help me set up broadband and Charles even came to meet me on his day off so I could receive the keys on the day I was moving. Everyone is really nice and professional to deal with, by far the best letting agent I have used so far.

    Comments on the Agents fees

    “TOWNENDS FEES WERE COMPARABLE WITH OTHER ESTATE AGENT FEES. SOME ARE MORE EXPENSIVE SOME CHEAPER. I RECOMMEND PHONING A FEW ESTATE AGENTS TO GET AN IDEA OF FEES IN THE AREA.”


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  36. A 5 -star review by ''

    Branch:
    4 Commercial Way (Woking) (Surrey)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Charles Webber, Ross Trowbridge
    Postcode
    GU21
    Rent PCM
    £895
    Experience:
    Would you use the agent again? Yes
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    Charles WebberRoss Trowbridge

    The team at Townends have been nothing but totally professional in assisting me in re-marketing and finding a new tennant and I am delighted that they have helped me find a suitable tennant within a week of remarketing the property. My point changed from Ross to then Daniel and Charles during the process but I have to say I have been extremely impressed with their internal communication because each time I've returned a call each one has been totally up to speed on progress and has kept me fully up to date throughout the entire process. Ross, Daniel and Charles have made this as stress free as possible for me, for which I am very grateful, thank you.

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