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Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting 22 branches our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.



 
5 Star Review
Feb 08,2013
Minithumbup
By:
Feb 08,2013
Featured Review
0 people found
this helpful
Townends, Whitton, both sold my Mother\'s house and helped her purchase her new home. It is to this end that I am happy to write a testimonial as I cannot commend enough the team based at the Whitton branch of Townends. For many years Estate Agents have borne the brunt of much derision and criticism, sometimes deserevedly so, but for Townends this simply is not the case. From day one they have shown that despite being an efficient business, they truly care for their clients, both buyers and s...
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4 Star Review
Apr 10,2015
Minithumbup
By:
Apr 10,2015
Featured Review
0 people found
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Very happy with the service. James, Hayley and Mark were great from start to finish. Thank you! If I was to give any constructive criticism.. if I recall correctly (!) - the cleaning service was changed without telling me from 9th to the 8th April - would have appreciated being told the date was changed so I could agree it as I wanted to be there. It turned out OK but just saying please keep landlords advised when dates change as I was planning other things around the plan we agreed. Also I a...
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Comment on agent fees
The agreement I made with Townends in Chiswick was a 'tenant finding service only' for a flat fee. James and Mark found me a tenant before FJLord did and I was happy with the representation agreement we made. I am sure I would use Townends again on basis of the same agreement. I was not required to sign the T&Cs (as in this case mostly irrelevant it our agreement). Mark's flexibility on this point was important and was much appreciated. We were able to proceed because of his amenable approach.
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By: MWM
Apr 10, 2015
Townends are always looking at how to improve our service offering, so thank you for your comments we appreciate your feedback.....
5 Star Review
Apr 30,2014
Minithumbup
By:
Apr 30,2014
Featured Review
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I can't stress how supportive Seb and Gurmail from Townends in Streatham were during the course of our sale. From the very first moment of meeting Seb, he totally understood what we were looking for. He was honest about what he thought about the properties we were seeing and only showed or suggested ones that he thought we might actually consider buying. In comparison with a lot of other estate agents we dealt with (there were a lot, we saw over 40 properties), this was a breath of fresh air...
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5 Star Review
Feb 08,2013
Minithumbup
By:
Feb 08,2013
Featured Review
0 people found
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I was looking to purchase a flat and registered with Townsends in Thornton Heath High Street. Up until then I did not have much luck. All other agents kept showing me properties that did not fit my profile or request and was getting rather fed up. With Townsends, they showed me a couple of properties, which were not what I was looking for, but they soon understood clearly what I wanted and promised to find me that property. I thought here we go! Within a short time, I got a call from Steven...
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5 Star Review
Oct 09,2013
Minithumbup
By:
Oct 09,2013
Featured Review
1 people found
this helpful
We had considered letting our property privately but I\'m so busy with work and don\'t live particularly close to the property that it seemed increasingly risky trying to do it ourselves. So we decided to go back to Townends from whom we had bought the house and who have let it for us previously. On the first occasion we briefed them to find tenants they had called us with two appointments before we had returned to the house - and it\'s only a 15minute walk from their offices! We let it that...
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By: Townends Estate Agents
Oct 09, 2013
Dear Mike I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate your dealings with our Head Office with a view of resolving the concerns. In order to do this, there is additional information I require such as the address of the property and some details of your experiences, therefore please feel free to contact me on 01932 736553 or email lmcneal@townends.co.uk. Kind Regards Luticha McNeal....
By: KAYE
Oct 09, 2013
View all comments (2) MY experience with Townends was excellent and particular mention must go to Chris Gann who worked extremely hard to sell my property which was not an easy sale, not because the property was hard to sell but he came across lots of obstacles, when dealing with people.......anything that could go wrong went wrong but he got my sale there in the end. The only slight negative I would say is they might be too nice (I know I am talking about estate agents), who knew.....but sometimes at the beginning o
5 Star Review
Feb 08,2016
Minithumbup
By:
Feb 08,2016
0 people found
this helpful
Sam was an absolute professional from start to finish and I couldn't have expected or asked anything more from Townsend. If it was my rental, I'd be safe in the knowledge they were finding great tenants and handling their move very well....
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Comment on agent fees
Reasonable
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5 Star Review
Feb 08,2016
Minithumbup
By:
Feb 08,2016
0 people found
this helpful
Friendly, professional, knowledgeable and proactive. Millie's hard work helped our sale go ahead despite an un-foreseen situation which could have caused it to fall through....
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Comment on agent fees
n/a
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5 Star Review
Feb 07,2016
Minithumbup
By:
Feb 07,2016
0 people found
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Chad was very professional yet friendly. He made a stressful process somewhat easier with his manner. Thank you very much....
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5 Star Review
Feb 07,2016
Minithumbup
By:
Feb 07,2016
0 people found
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My overall experience with the agent was excellent. Bijal Patel was the viewing person who showed us the apartments with all Patience. She answered most of our questions and honest about everything. She gave her advise also on certain aspects of renting. She never forced to pick any apartment and was pleasant in her conduct.Agency is very professional and other person we dealt with was Diane Armstrong. I sent them multiple emails with queries and both of them answered in no time with straight an...
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Comment on agent fees
I think fees is bit high as compared to other agents.
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5 Star Review
Feb 06,2016
Minithumbup
By:
Feb 06,2016
0 people found
this helpful
Have recently sold my Feltham property using Townsend Sunbury Branch. Just had my contract exchanged yesterday. I felt very much like a valued customer, received second to none 5 Star service from the efficient and most helpful sales team, stress free dealing with them and it did make a lot of difference....
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Comment on agent fees
Very reasonable for such a good value return of service.
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5 Star Review
Feb 06,2016
Minithumbup
By:
Feb 06,2016
1 people found
this helpful
Louis has been outstanding from the outset through the process of purchasing our property. We had ongoing problems, and he was always on hand to offer help and advice....
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5 Star Review
Feb 06,2016
Minithumbup
By:
Feb 06,2016
0 people found
this helpful
I have used Townends many times to find me a property. They are always efficient and have a very straight forward process. Diane Amstrong and Sonny potter have been very helpful. The service given at townends has been very good, muh better than other agents in the area....
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Comment on agent fees
For a good service, the fees are worth the money.
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5 Star Review
Feb 06,2016
Minithumbup
By:
Feb 06,2016
0 people found
this helpful
Mark sold my flat for me then we ran into some problems and he secured me a new buyer at higher price so I ended up better off. Great job thank you would recommend...
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Comment on agent fees
Good
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By: Mark
Feb 06, 2016
Tom we got there in the end and you can now enjoy your new life up north! all the best and hope it goes well for you....
5 Star Review
Feb 06,2016
Minithumbup
By:
Feb 06,2016
0 people found
this helpful
Rebecca is extremely helpful, efficient and a pleasure to deal with. She conducted a large number of viewings for my property and has always found me great tenants. She's a hardworker and you always feel she does a great job!...
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Comment on agent fees
I am happy with the fee's
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5 Star Review
Feb 05,2016
Minithumbup
By:
Feb 05,2016
0 people found
this helpful
Jenna and Katie were both fantastic at letting the apartment. They were professional throughout, communicated regularly with myself and handled the viewings and negotiations well. I have already recommended the lettings department at Townends to other landlords and would do so again....
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Comment on agent fees
Good
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5 Star Review
Feb 05,2016
Minithumbup
By:
Feb 05,2016
0 people found
this helpful
Claire has a refreshing no nonsense can do attitude which instills confidence in both the buyer and seller making a stressful time that little bit easier! Calm under pressure and always honest....
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5 Star Review
Feb 04,2016
Minithumbup
By:
Feb 04,2016
1 people found
this helpful
We had previously rented out our property with Townends for 6 years, with great service. We felt confident they would also do the same with the sale. Sophie was always a pleasure to deal with, and very efficient and communicative with regards to viewings/ feedback. The property sold within a very reasonable time frame. We felt Myles really worked for us to achieve the selling price we had hoped for. At no point did we feel like we were out of the loop, we were kept up to date at every stage. Al...
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Comment on agent fees
Standard
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5 Star Review
Feb 04,2016
Minithumbup
By:
Feb 04,2016
0 people found
this helpful
Rebecca has been a dream to work with !!! As a first time landlord, i obviously had quite a few questions concerning the letting of my property. Rebecca was always on hand to provide the answers and put my mind at ease. She came to view my property,discussed my needs and took some great pictures. She even had potential tenants in mind, and had my property on the market the same evening. Long story short, Rebecca found me the purfect tenants within a week.........First class service !...
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Comment on agent fees
I was very happy with the deal, very competitive.
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5 Star Review
Feb 04,2016
Minithumbdown
By:
Feb 04,2016
0 people found
this helpful
Katie was incredibly efficient and listened to exactly what requirements we had. She was knowledgeable of the local area and gave us a good tour of 2x properties. I liked her style and her cheerful attitude and would rate her highly....
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What agent could do to change your mind?
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5 Star Review
Feb 04,2016
Minithumbup
By:
Feb 04,2016
0 people found
this helpful
We have been very happy with Townends professional service. We have dealt with Rebecca and are very happy with the service. Our property has been let out in less than two weeks at the price that we wanted, very good communcation and service. it was nice to receive an email confirming a viewing, it helped us to see how things were progressing. We would definetly recommend them...
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Comment on agent fees
The fees are reasonable and the service is excellent.
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5 Star Review
Feb 04,2016
Minithumbup
By:
Feb 04,2016
0 people found
this helpful
Rebecca was very helpful, friendly, knowledgable. A professional service which made the letting process, dare I say, enjoyable. I will definitely consider Townends again should I consider letting a property in the future....
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Comment on agent fees
Good
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5 Star Review
Feb 03,2016
Minithumbup
By:
Feb 03,2016
0 people found
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Hi, James thanks for your service i appreciate it good work done keep it on and good luck in the future thanks....
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Comment on agent fees
Good
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5 Star Review
Feb 03,2016
Minithumbup
By:
Feb 03,2016
0 people found
this helpful
In our experience, the best in the area. Two properties sold at asking price, and we bought a new buy to let through them, to which they found lovely tenants to lease our property. All of this over the last two years. Very honest and professional, with nothing too much trouble. To Chad and his wonderful team of people -Thank you....
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Comment on agent fees
good
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4 Star Review
Feb 03,2016
Minithumbup
By:
Feb 03,2016
0 people found
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Both were always available for questions, made the process as seamless as possible. Great customer service provided from start to finish....
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5 Star Review
Feb 03,2016
Minithumbup
By:
Feb 03,2016
0 people found
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The Townends team of Darren and (especially) Shelley have been fantastic. I only spoke to those Estate Agents my research showed were the 3 best and most reliable Estate Agents, and Shelley made choosing Townends very easy – not only by being very honest in the valuation but also by showing me that they were very honest with the buyers and considerate of my position (hadn't found a new house yet). They were also ready to respond very quickly both in giving me a valuation, getting it on t...
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Comment on agent fees
Fees were extremely competitive, and felt no need to try and 'bargain'
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4 Star Review
Feb 03,2016
Minithumbup
By:
Feb 03,2016
0 people found
this helpful
Choosing an agent was difficult. They all seemed to offer the same service. We chose Townends because they were slightly cheaper and gave a higher valuation, but mostly because they seemed keen to sell our house without being overbearing . We were pleased with the number of viewings and the service. All the admin worked, they recommended a good legal service at a good value price and when things got tough (e.g. when one buyer offered much higher price and when eventual buyers tried to drop price...
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Comment on agent fees
Good value for money.
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5 Star Review
Feb 02,2016
Minithumbup
By:
Feb 02,2016
0 people found
this helpful
I had a great experience with Townsend from the very start. Daniel was great when showing me around a rental property, very polite and was able to answer all of my questions about the property on the spot. I then had dealings with Joanna who again was fantastic with helping me secure this rental property. Joanna took all of the stress away by making sure I was kept in the loop either by email or phone through the whole process with her fantastic customer service. This was my first time using a l...
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4 Star Review
Feb 02,2016
Minithumbup
By:
Feb 02,2016
0 people found
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Hi We used Townends to manage our house for 3 years and then to sell our house in the end of 2015. We found their service to be professional, informative and friendly. The staff were v good at keeping us up to date, returning emails and helping us sell our house for a good price. Would recommend them!!...
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Comment on agent fees
Good
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5 Star Review
Feb 01,2016
Minithumbup
By:
Feb 01,2016
0 people found
this helpful
Both Chad and Emma were very very professional throughout. Although they were hired by sellers and quite clearly put their interests first, we also felt that they were completely honest and honourable in their dealings with us....
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Comment on agent fees
NA
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4 Star Review
Jan 29,2016
Minithumbup
By:
Jan 29,2016
0 people found
this helpful
I have found Claire to be extremely helpful in answering questions regarding the flat that I am buying via Townends. Both on the phone and when calling into the Englefield Green branch she has been able to answer all my queries either directly or by immediately contacting the relevant colleague. She has a very empathetic nature....
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5 Star Review
Jan 29,2016
Minithumbup
By:
Jan 29,2016
0 people found
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Mark has been absolutely brilliant in helping me and my business partner find a property that meets our requirements. Throughout the purchase process he has been professional, supportive, and helped ensure that we got through to a successful completion. I look forward to working with Mark in the future, and would definitely recommend him to anyone looking for a property to buy/sell in the Egham/Englefield area....
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By: Mark
Jan 29, 2016
Thank you Sheetal I am pleased to know that you are happy with this purchase and understand what you are now looking for on the next so will keep my eyes open for you Mark....
5 Star Review
Jan 29,2016
Minithumbup
By:
Jan 29,2016
0 people found
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Shelley and her colleagues exceeded expectations with our sale. They went out of their way to make visits out of working hours to obtain vital information that was required....
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5 Star Review
Jan 29,2016
Minithumbup
By:
Jan 29,2016
0 people found
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Well what can I say! We have purchased 2 properties with Sharon and Townends. The second purchase proved to be a very complicated and extremely stressful process Sharon was simply brilliant she remained positive and supportive throughout and I highly recommend her services...
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Comment on agent fees
good
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5 Star Review
Jan 28,2016
Minithumbup
By:
Jan 28,2016
1 people found
this helpful
Townends have been excellent. Bijal kept me updated with properties coming on the market. She especially paid attention to what I was looking for. Sonny showed me around the property and was also very helpful. I really appreciate both their help durig my property search. Also I appreciated the referencing process and the fact that everything was done by emails really helped with my working schedule. Made life easier as I didnt need to go in to the branch....
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Comment on agent fees
Okay
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5 Star Review
Jan 27,2016
Minithumbup
By:
Jan 27,2016
0 people found
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Great agency, all staff members are very proactive, many thanks to James, Sam and Matt that helped me and my husband find a lovely appartment !...
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About us



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
566 16 691 70 385 11 295 4 79 25

Job vacancies

Please see a list of jobs available

Review Statistics for Foxtons

Valuation and Fee Performance
71 % customers were satisfied with agent's fees 87 % accuracy of agent's valuations

Sales and lettings value statistics
Price range of properties sold by the agent Price range of properties rented by the agent
 
Minimum:83000 Minimum:275
Maximum:2370000 Maximum:12013

Review Summary

 
Total Reviews:764
Total Ratings:770
First Review:24/04/2007
Latest Review:30/04/2015
Overall Review Performance
 
Recommend:518
Disapprove:252
Satisfaction:68 %

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:45 Recommend:166 Recommend:190 Recommend:78
Disapprove:38 Disapprove:137 Disapprove:14 Disapprove:5
Satisfaction:55 % Satisfaction:55 % Satisfaction:94 % Satisfaction:94 %

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:21 Recommend:13
Disapprove:0 Disapprove:1 Disapprove:23 Disapprove:30
Satisfaction:- Satisfaction:0 % Satisfaction:48 % Satisfaction:31 %

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:2 Disapprove:0 Disapprove:0
Satisfaction:0 % Satisfaction:- Satisfaction:-

Agent Fees

No fees set.
Created at 11:16 AM 19/03/2015. Last updated at 11:16 AM 19/03/2015 by allAgents


Complaints Procedure

No procedure available.

Awards won by Townends

Individual Branch Awards

Aldershot, GU11 1JX

Croydon, CR0 1QF

Egham, TW20 9EJ

Englefield Green, TW20 0BY

Guildford, GU1 3JT

London, SE25 6EZ

London, SW15 1RT

London, SW16 1EQ

London, SW18 4ES

London, W13 9SB

London, W14 0HJ

London, W4 5TT

London, W5 2NP

Mitcham, CR4 2JD

Staines, TW18 4AH

Sunbury-on-Thames, TW16 6SB

Thornton Heath, CR7 8RY

Twickenham, TW1 3SX

Twickenham, TW2 6HT

Woking, GU21 6ET

.

Aldershot Branch
130 Victoria Road, Aldershot GU11 1JX
(80)
Brook Green Branch
240 Blythe Road, London W14 0HJ
(53)
Chiswick Branch
440 Chiswick High Road, London W4 5TT
(128)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(205)
Ealing branch
41 The Broadway, London W5 2NP
(92)
Earlsfield Branch
364 Garratt Lane, London SW18 4ES
(55)
Egham Lettings
179 High Street, Egham TW20 9EJ
(111)
Englefield Green Branch
19 St Judes Road, Englefield Green TW20 0BY
(67)
Guildford Branch
3-5 Epsom Road, Guildford GU1 3JT
(191)
Mitcham Branch
201 London Road, Mitcham CR4 2JD
(34)
Northfields Branch
140 - 142 Northfields Avenue, London W13 9SB
(131)
Putney Branch
167 Putney High Street, London SW15 1RT
(117)
South Norwood Branch
11 High Street, London SE25 6EZ
(87)
Southfields
255 - 257 Wimbledon Park Road, London SW19 6NW
(28)
Staines Branch
142-144 High Street, Staines TW18 4AH
(80)
Streatham Branch
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(74)
Sunbury on Thames Branch
15a Station Road, Sunbury-on-Thames TW16 6SB
(216)
Thornton Heath branch
95 High Street, Thornton Heath CR7 8RY
(31)
Twickenham Branch
25 London Road, Twickenham TW1 3SX
(117)
Whitton Branch
127-129 Percy Road, Twickenham TW2 6HT
(49)
Woking Branch
4 Commercial Way, Woking GU21 6ET
(116)