Townends Estate Agents
based on 59 ratings. This website contains 58 user reviews of Townends Estate Agents.
Agent Information
Townends Estate Agents
Townends are in a unique position with a network of successful sales and lettings branches covering West and South West London, Surrey, Middlesex and North Hampshire meaning that we always have a large stock of property for sale and rent and a huge number of potential buyers and tenants registered with us. Whether you are selling, letting, buying or renting a property, Townends aim to make the process as hassle-free and simple for you as possible.
Offices / Branches
- Croydon - 83-85 High Street, Greater London
- Croydon - 95 High Street , Thornton Heath,
- Croydon - 201 London Road Mitcham, Mitcham,
- Egham - 10-18 Station Road North, Surrey
- Egham - 179 High Street, Surrey
- Egham - 19 St Judes Road , Englefield Green,
- Guildford - 3 Epsom Road, Surrey
- Kingston Upon Thames - 154 Station Road, Addlestone,
- London - 11 High Street South Norwood, South Norwood,
- London - 167 High Street , Putney,
- London - 364 Garratt Lane , Earlsfield,
- London - 41 The Broadway, Ealing,
- London - 440 High Road , Chiswick,
- London - 240 Blythe Road , Brook Green,
- London - 5-7 Streatleigh Parade Streatham High Road, Streatham,
- Staines - 142-144 High Street, Surrey
- Sunbury-On-Thames - The Clock House 15a Station Road, Surrey
- Twickenham - 25 London Road , Greater London
- Twickenham - 127-129 Percy Road , Whitton,
- Woking - 4 Commercial Way, Surrey
- Woking - Unit 9 Goldsworth Park District Centre, Goldsworth Park,
- View All Branches
- Update Agent details
Townends Estate Agents has not joined our 'transparent agent' scheme yet.
"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Townends Estate Agents, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 2 of 2)
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2
people found
this helpful.
by 'Danielle Eren' 1/8/2011
- Branch:
- 41 The Broadway
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
They are the worst agency I've ever had the displeasure of working with. Even their head office are useless.
They sent us unamended and incorrect tenancy agreements - never bothered to check their work. Sent wrong amounts of money to our accounts; invoiced us for wrong amounts - just the WORST!Was this review helpful? Yes
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by 'anon' 7/7/2011
- Branch:
- 3 Epsom Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
User 'anon' rated Townends Estate Agents but did not write a review. -
by 'Shama' 6/7/2011
- Branch:
- The Clock House 15a Station Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I am currently renting a property through letting agency Townends and have been living there since April 10 (Sunbury on Thames branch).
There has been a leak in my living room for the past 30 days (reported on the 6th June to the agent). The leak is so heavy it often seems that the water is pouring through the ceiling and on a couple of occasions the bucket containing the leak has overflowed resulting in a damp carpet while I have been at work during the day - the rainy weather of late has not helped this situation!
Although the agent/landlord/freeholder have had various conversations... (read more)
Was this review helpful? Yes
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1
person found
this helpful.
by 'Mikka' 12/6/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I rent a flat with Townends and it has been a dreadful experience. We put an offer that was accepted and started the paper work. They had a month to complete all the checks, but did nothing! We were supposed to move in on the 1st, but on the 28th I got a phone call that something wasn’t right, they needed more money from us and they couldn’t give us the keys. They were saying that somebody went for annual leave and there was no cover. Is that my problem? I was furious! I had already given notice to my previous landlord and had nowhere to go. I do understand that they need to do their... (read more)
Was this review helpful? Yes
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2
people found
this helpful.
by '666' 26/4/2011
- Branch:
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Horrendous experience. Was mis-sold services from the start. Was promised by the sales agent that 360 degree photos would appear on my property's listing, and that this differentiated Townends from the competition, hence boosting the chances of me selling the house.
It turns out they no longer did this - which I only found out once I'd signed an exclusivity period with them. They managed to get 3 viewings in 3 months and these only happened when I called to complain we had no activity. The sales agents were like zombies when showing these people around, no sense of talking up a property. I complained to the boss that Townends were useless at selling and that they'd done nothing to earn any potential commission. Anyone can list a property on the internet and arrange meetings. So if Townends expect to get paid commission should I have sold my property, I fail to see how they would have earned it. Suffice to say, we have gone elsewhere. Do not use Townends, they are clueless and lazy.Was this review helpful? Yes
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3
people found
this helpful.
by 'Lion1' 19/4/2011
- Branch:
- 142-144 High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
It is interesting to see that tenants do not think Townends do a good job for them, I can assure you as a landlord they are appalling too. Expensive contractors, inefficiencies, extreme rudeness, and costing us extra money through their own mistakes incurring charges that they then pass on to us!! We complained and complained but they hide behind their contract and will not take any responsibility. We are now moving our business elsewhere!
Was this review helpful? Yes
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1
person found
this helpful.
by 'Not a townsend customer' 15/4/2011
- Branch:
- 19 St Judes Road
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Having rented in South West London for many years now, Townsend are the most ridiculous agents I have ever come across.
The properties are valued at between £1-200 over market value which seems crazy and the fees are astounding.
To rent a 1 bed flat at £1100 they propose the following fees:
£110 - Move in (usually only pay move out)
£100 - Reference fee (a lot higher than anywhere else)
£360 - Admin fee, that is £40 above Foxtons!
£500 - Holding depositTo be fair to the people working there, they seemed nice and friendly but also appeared to be making up the fees as they go along. The most expensive letting agent in London, quite possibly!
Was this review helpful? Yes
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2
people found
this helpful.
by 'Danny' 4/4/2011
- Branch:
- 83-85 High Street
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Do the landlords know what a deterrent Townend’s extortionate fees are to securing tenants? Having found a suitable flat on Saturday, driving 1 hour to go to their office to sign up, I was presented with a list of previously unmentioned fees that stopped me proceeding. The staff ‘s reactions when challenged made it clear that they know the fees are ridiculous. Any prospective landlord’s or tenants, please go to one of the many fair agents available. Avoid Townend’s at all costs!!!
Was this review helpful? Yes
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1
person found
this helpful.
by 'harve' 22/3/2011
- Branch:
- 41 The Broadway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Where do I start; they misinformed us to get us to sign the tenancy. Once it was all agreed we found out that they hadn't actually asked the landlord to remove the bed from the spare room as we have a baby and I requested all more than one occasion that it needed to be removed. The agent said we never asked for this!! We were also told the flat was fully furnished. We kept requesting a list of what was in flat which we never got. We moved in to find that the kitchen had nothing in except a few dirty plates and cups. We have not left the tenancy early due to unforseen circumstances and they are not interested in listening to anything we have to say we have to pay up which I agree too but some of the costs I don't!! They have been very rude and unprofessional. The landlord removed an item of the flat and never replaced it and they have furniture in there that has not fire safety labels but they don't seem to care. I am so angry that I am in this situation and cannot wait to be out of this agreement.
Was this review helpful? Yes
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1
person found
this helpful.
by 'Anurag' 15/3/2011
- Branch:
- 142-144 High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Worst agent what I can only say, Big no to everyone who are even thinking of Townends. Too expensive for nothing.
Was this review helpful? Yes
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1
person found
this helpful.
by 'ICBT' 2/3/2011
- Branch:
- 179 High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Horrible people, as soon as they get your money - they just don't care what happens next.
They like to say - "sorry, we are getting lots of incoming calls and very busy!" - which means - "we don't care of our clients".They never negotiate on your behalf and are definitely not on the tenant's side! Keep off them!!!
Was this review helpful? Yes
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by 'SGK' 4/2/2011
- Branch:
- 127-129 Percy Road
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Never deal with these bunch of unprofessional *******
I was only trying to buy a house they were selling, and I had so much stress and hassle. I can't imagine if I were to use them to rent/sell my property.
Please never try to appoint them as your agent, you won't have anything but disappointment.Was this review helpful? Yes
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by 'dontusetownends' 19/1/2011
- Branch:
- 41 The Broadway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
]]
In a word awful. They told us lie after lie about the property, tried to bully me into handing over aWas this review helpful? Yes
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by 'tenant611' 24/11/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have found Townends to be a mixture of, variously, overpriced (by some way), incompetent, unknowing and uncaring. They are courteous enough on the phone but they seem to have little clue about how things actually work. Avoid them.
Was this review helpful? Yes
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by 'debs' 14/10/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Townends are very good. They are well communicative, customer facing and understand customer's requirement.
Was this review helpful? Yes
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by 'Rob' 24/9/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We found our current property through this branch, and they have been unfailingly courteous and professional. We have had a great experience and I fully intend to use them again should I need property in West London.
Was this review helpful? Yes
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by 'lelham97' 8/9/2010
- Branch:
- The Clock House 15a Station Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
They just make pathatic excuses when dealing with complaints.
Was this review helpful? Yes
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by 'rippedoff' 12/7/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We had been ringing Townends up on an almost weekly basis trying to get them to make repairs to the house and nothing was done about it. They came round and did an inspection half way through the tenancy and the damage was pointed out and noted.... Having moved out we have have had about
Was this review helpful? Yes
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3
people found
this helpful.
by 'KD' 9/7/2010
- Branch:
- 83-85 High Street
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
In 8 weeks on the market, they have been able to get me a grand total of 3 viewings. With every phone call that I made to them, either they were not able to answer, or the staff member I spoke to had already left. Often I would have to leave several messages before anyone bothers to get back in touch. When I told them just now that I wanted to take my house off the market, there was no civility, or questions why. The rude manager just said that I had to give them 2 weeks notice and then hung up. Charming they aint!
Was this review helpful? Yes
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by 'Hev' 7/7/2010
- Branch:
- 154 Station Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
]]
This outft are a shower of s**t ! We rented a property from them just under 18 months ago, (after having sold my own flat throught them, amazingly very helpful then) and although the Branch are not half as bad as the Head Office, they are not a lot better. To keep my experience as brief as possible, our landlord went missing, and was wanted by the police. We have had the police round 4 times and when he got in contact with Townend and told them he wanted his flat back, they failed to get an address or telephone number from him, so making it impossible for us to serve notice to him !... (read more)Was this review helpful? Yes
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by 'Eve' 25/5/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Showed me a property with no floor and the assurance that would be going down any day in plenty of time for my moving date, a month away. Phoned them a week before to check everything was OK and still going ahead and was assured it was fine, 3 days later they phoned me back to say actually the floor wasn't down and it would be at least another 2 weeks by which point I was half packed with moving company and everything else in place ready for the move. It all went down hill after that with more problems that are too boring to into to. Suffice to say I wouldn't touch this lot again with a barge pole.
Was this review helpful? Yes
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1
person found
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by 'exposingthetruthaboutchertsey' 22/12/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Expensive, rude, unprofessional, poorly treated staff and an extremely arrogant. Townends Group needs a lot of work before it can be considered 'Reputable'. Failing to return calls to disgruntled clients and charging outrageous fees wherever possible is not the hallmark of a reputable firm.
I'm taking my business elsewhere. I'd advise them to get things in shape before more people do the same.
NB: Telling me 'You are welcome to sue us' was not the most intelligent way to try and convince my custom.
Was this review helpful? Yes
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by 'anonymous' 22/11/2009
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
If you rent through them, a few commendations:
(1) Ask for the name and address, if not provided, of the landlord while you are still renting the property. They are legally required to provide this information.
(2) Try to avoid signing an initial inventory and look carefully at the final inventory before signing it. This is to avoid deductions from your deposit for damage that was already present when entering the property.
(3) Find out which deposit protection service is protecting your deposit.
(4) Ask about all possible fees, such as for the final inventory and changing contact details on the contract.
Was this review helpful? Yes
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by 'chris' 1/10/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Unhelpful, rude, overpriced.. and I was lied to about work that would be done. Treated me the same appaling way agencies treat student tennants. Much happier now I can go straight to my landlord for any issues.
Was this review helpful? Yes
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by 'naughtybells' 1/12/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have dealt with Townends for three years in a row now renting as a tenant. They are always very helpful and everything has always gone through very smoothly. I would definitely recommend using them.
Was this review helpful? Yes
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by 'Al_CR0' 3/10/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Had to deal with Townends Croydon.
What a bunch of ********!!
Very unprofessional and rude. They charge for almost anything you could imagine and when you need them they simply do not care.
Never again
Was this review helpful? Yes
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by 'Gettinglikemymother' 10/5/2008
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Among other things too tedious to mention, the negotiator made a habit of trying to bully me over the phone, including trying to bully and frighten me into accepting a totally unjustified reduction just before exchange. This was Townends Putney - other branches may be better, but I don't intend to find out.
Was this review helpful? Yes
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by 'Pafford' 26/10/2007
- Branch:
- 154 Station Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
What an appalling bunch. Townends showed me a flat in the middle of being renovated, but when I got there it was in a terible mess - dirty and with work half completed.
They want bundles of money for ever simple action they carry out. For example, because I wanted to change my check out date as I would be abroad they wanted
Was this review helpful? Yes
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by 'dokwp' 9/4/2006
- Branch:
- 154 Station Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
They helped me to fid a nice flat but after I decided to live there, their helpfulness disappeared. They checked all my references twice - sure there is no need to do that!
I told them I was getting married and my wife would move in with me a couple of months later. They said it's not a problem. Then they wanted another
Was this review helpful? Yes
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There has been a leak in my living room for the past 30 days (reported on the 6th June to the agent). The leak is so heavy it often seems that the water is pouring through the ceiling and on a couple of occasions the bucket containing the leak has overflowed resulting in a damp carpet while I have been at work during the day - the rainy weather of late has not helped this situation!
Although the agent/landlord/freeholder have had various conversations with me regarding repair - nothing has happened to indicate that they will be repairing it in the near future. The only response I repeatedly get back is that \'they are seeking feedback on the situation\'. I am concerned that 1) the ceiling may collapse causing injury and 2) electrics (there are spotlights on the ceiling) may be affected causing a fire. I have been informed this morning by a \'delightful\' staff member at Townends that the leak would not considered a problem until it rained again!!
In the 14months I have been living in this property this is the second leak in that same area (the first in Oct 10 was apparently fixed).
We have also had 2 bathroom leaks - again the first was apparently fixed but reoccured within 10 days. During both periods we were requested to not use the shower - the second time for 3 weeks - until the agency responded to our repeated (unanswered) calls to fix the problem.
We currently also have a hazard in the kitchen. Floorboards had come up as a result of a leak May10 and had been causing me cuts and bruises when I walked in the kitchen - the agency had assessed this previously and deemed it safe and therefore did not repair it, since which time it had become worse.
Despite reminders they failed to take any action for months. Last week I got an email advising that the floorboards would be replaced Monday 4th and Tuesday 5th. I agreed to this considering that it would be completed by Weds 6th when guests from the USA would be arriving to stay with their 21month old daughter for our wedding next week. The floor was removed on Monday but not replaced on Tuesday. This morning (Weds) after chasing them, we were informed that the floor would not be replaced until 11th July and until then the concrete floor would remain. This is clearly a hazard with a toddler in the house so I am going to ask my family to stay in a hotel for the week, even though I have been looking forward to spending time with them before the wedding.
The flat is not habitable but we have had to stay there as we are getting married next week and couldn\'t deal with moving whilst organising and preparing for a wedding. This is supposed to be the happiest time in my life and the state of the place I am living in is not allowing that to happen.
Any landlords looking for an agency should avoid Townends if they want their property to be taken care of properly. Any tenants looking for a property should avoid Townends if they want a competent agent that answers calls, deals with maintenance issues and provides a safe environment to live in./&display=popup&link=http://www.allagents.co.uk/review/21555/&redirect_uri=http://www.allagents.co.uk/review/21555/ "Share on your Facebook Wall"){kind=logo}
, so I was fine with it. After a week somebody called me to say that actually there was a little mistake in the letter as I should have my rent increased by £100 and if I don’t agree I will have to move out by the end of the month (in 3 weeks)!!!
This agency is a joke!/&display=popup&link=http://www.allagents.co.uk/review/10509/&redirect_uri=http://www.allagents.co.uk/review/10509/ "Share on your Facebook Wall"){kind=logo}
£100 - Reference fee (a lot higher than anywhere else)
£360 - Admin fee, that is £40 above Foxtons!
£500 - Holding deposit
To be fair to the people working there, they seemed nice and friendly but also appeared to be making up the fees as they go along. The most expensive letting agent in London, quite possibly!/&display=popup&link=http://www.allagents.co.uk/review/9642/&redirect_uri=http://www.allagents.co.uk/review/9642/ "Share on your Facebook Wall"){kind=logo}
, incompetent, unknowing and uncaring. They are courteous enough on the phone but they seem to have little clue about how things actually work. Avoid them./&display=popup&link=http://www.allagents.co.uk/review/7531/&redirect_uri=http://www.allagents.co.uk/review/7531/ "Share on your Facebook Wall"){kind=logo}
 and although the Branch are not half as bad as the Head Office, they are not a lot better. To keep my experience as brief as possible, our landlord went missing, and was wanted by the police. We have had the police round 4 times and when he got in contact with Townend and told them he wanted his flat back, they failed to get an address or telephone number from him, so making it impossible for us to serve notice to him ! This is a breach of Section 48 of the 1987 Landlord & Tenants Act, anyway we wrote/went in and tried to get a release from the property as we had a new place to move into, no nothing, no help ! I looked at the address they said they had for him, well within a moment any idiot could tell you that BS is the code for Weston Super Mare and not Bristol !! They admitted they had no idea how to contact him ! After 6 weeks of trying to find him, and within my rights, I didn't pay the rent for June, he arrived last Friday evening with a weapon to attack us both, the neighbours called the police, needless to say we left on Sunday in a hurry, they have nearly/&display=popup&link=http://www.allagents.co.uk/review/5614/&redirect_uri=http://www.allagents.co.uk/review/5614/ "Share on your Facebook Wall"){kind=logo}
 Ask for the name and address, if not provided, of the landlord while you are still renting the property. They are legally required to provide this information.
(2) Try to avoid signing an initial inventory and look carefully at the final inventory before signing it. This is to avoid deductions from your deposit for damage that was already present when entering the property.
(3) Find out which deposit protection service is protecting your deposit.
(4) Ask about all possible fees, such as for the final inventory and changing contact details on the contract./&display=popup&link=http://www.allagents.co.uk/review/3503/&redirect_uri=http://www.allagents.co.uk/review/3503/ "Share on your Facebook Wall"){kind=logo}
