Tower Property Services

Customer Reviews

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1. 

   A 1-star review by 'stoodio' 13/7/2010

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   ]]
   This idiot owes me money which I was never able to get back. My company did some design and print for them (marketing) which they never paid us for. Over

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2. 

   A 1-star review by 'Go Stay Or' 5/11/2009

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   I have almost given up but not quite. There's an article in the Guardian:
   http://www.guardian.co.uk/money/2009/oct/24/missing-deposit-money-tenants-landlords

   I have been trying to track down 3 months rent and a deposit for a year now, I will get it back eventually.

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3. 

   A 1-star review by 'stuart' 28/6/2009

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Awful. bad from the word go. They owe my landlord 2 months rent which they held from him, also owe me my deposit.

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4. 

   A 1-star review by 'Jaytown_1985' 9/6/2009

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   This mob are truly terrible and I would be advised to steer well clear, if indeed they are still going. Myself and my girlfriend moved down from Liverpool into a flat in Romford so it was that particular branch we dealt with. Absolutely appalling service the whole way through. They took advantage of the fact we were moving from so far away and made so many mistakes I cannot possibly remember to write them all. Again, we had many problems with our deposit. We eventually warned them that we would go to the police if we did not have our money back. They tried to call our bluff by encouraging us to do that, so we did. The police said it was an offense but was for the Trading Standards' attention. Eventually, after threatening action through TSI, Tower managed to find our money. This was no compensation for their disgusting behaviour throughout our dealings with the 'company'. Awful.

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5. 

   A 1-star review by 'Tracy' 5/5/2009

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Trying to get my deposit back. Disgusted with everyone associated with them!

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6. 

   A 1-star review by 'Simon' 28/4/2009

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   Words alone cannot express just how poor this company treat anyone that they come in contact with.

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7. 

   A 1-star review by 'Big Frank' 24/1/2009

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   I am a long time doing business with people and i have NEVER come across a Company to be as unorganised and untrustworthy especially the **** *******. Take my advice and steer clear.

   Admin note: agent's name has been removed

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8. 

   A 1-star review by 'Micky' 17/1/2009

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   Very very poor. I found the Wapping office staff very helpful as I could not get anything from the so called head office the MD and his little side kick are the worst.

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9. 

   A 1-star review by 'bob' 9/1/2009

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   i have no words, i have been through everything below... they are a very rude, sneaky people, and its very unorganized...

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10. 

    A 1-star review by 'ITT' 6/1/2009

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    They refused to return my deposit, ignored me and told me outright lies. Warning! Never do business with these people or any future company they may be involved with.

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1. 

   A 1-star review by 'AT' 25/11/2008

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Dealt with their Romford office; Poor communication, rude staff, difficulties with payments and deposits keep pointing the finger to someone else and never resolve any issues - Worthless!

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2. 

   A 1-star review by 'Unlucky Tenant' 8/10/2008

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   The company is officially wound up now, the order was made on 30 September 2008. Guess I'll never get my deposit back. Terrible terrible company with the worst customer service ever.

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3. 

   A 1-star review by 'PR' 22/9/2008

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Terrible does not begin to describe this company, during my unfortunate time as a tenant the communication and service was poor at best. Having now left I am finding it impossible to get my deposit returned, the director and his sidekick seem to have no interest in customer service whatsoever. I have just filed a CCJ against them. Avoid at all costs, and tell your friends!

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4. 

   A 1-star review by 'nrl' 28/8/2008

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   ]]
   I have used TPS to rent my property over the last 10/11 years. Things were fine until about 3 or so years ago...and then the problems started - late payments, shed loads of excuses, firstly under Grace Brackstone, and latterly (last 14 months or so) under Darren Ling. Absolutely diabolical service leaving me many

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5. 

   A 1-star review by 'bonniep' 15/7/2008

   Branch:

   429 Westferry Road

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   
   
   
   
   User 'bonniep' rated Tower Property Services but did not write a review.

6. 

   A 5-star review by 'Mr Hogg' 22/4/2008

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Tower is fantastic, Never again would I look any further in an estate agencey, choose tower!!!!!!!!!!!!

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7. 

   A 5-star review by 'dave' 10/4/2008

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? Yes

   I have just bought my first property and the staff at tower was very good in finding me my home. I would definetly recommend Tower Property to anyone!

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8. 

   A 1-star review by 'francesco' 19/3/2008

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Rented a flat with broken furniture, which did not appear on the (pre-arranged) check-in inventory. Agreed to do a check-in inventory with me present and identify all items broken. Agent signed the inventory. When I left the flat they kept my deposit to pay for the broken furniture. The manager of the Wapping office responded, you are right but it is going to cost you more to take us to court. Avoid them.

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9. 

   A 1-star review by 'Christopher' 4/2/2008

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Has been a tenant but since our contract expired and has not been renewed, it is almost impossible to get our deposit back. The account manager, Darren Ling is rude and at times responds as if he is untouchable. Absolute pathetic customer service and does not respond to calls or return calls.

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10. 

    A 1-star review by 'frfr' 12/12/2007

    Branch:

    429 Westferry Road

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? No

    
    
    
    
    User 'frfr' rated Tower Property Services but did not write a review.

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