Tower Property Services
Customer Reviews
Reviewed by stuart on 28th June 2009
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: 9QF.JXQ.9XX.9F3
Awful. bad from the word go. They owe my landlord 2 months rent which they held from him, also owe me my deposit.
Reviewed by Jaytown_1985 on 9th June 2009
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: TUT.S7T.U9M.TDG
This mob are truly terrible and I would be advised to steer well clear, if indeed they are still going. Myself and my girlfriend moved down from Liverpool into a flat in Romford so it was that particular branch we dealt with. Absolutely appalling service the whole way through. They took advantage of the fact we were moving from so far away and made so many mistakes I cannot possibly remember to write them all. Again, we had many problems with our deposit. We eventually warned them that we would go to the police if we did not have our money back. They tried to call our bluff by encouraging us to do that, so we did. The police said it was an offense but was for the Trading Standards' attention. Eventually, after threatening action through TSI, Tower managed to find our money. This was no compensation for their disgusting behaviour throughout our dealings with the 'company'. Awful.
Reviewed by Tracy on 5th May 2009
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: JFI.9FV.9EJ.9XQ
Trying to get my deposit back. Disgusted with everyone associated with them!
Reviewed by Simon on 28th April 2009
Services: Lettings (as a Landlord)
Property: Residential
Experience: Would you use the agent again?
No
IP address: SZT.SD7.U99.UTN
Words alone cannot express just how poor this company treat anyone that they come in contact with.
Reviewed by Big Frank on 24th January 2009
Services: Lettings (as a Landlord)
Property: Residential
Experience: Would you use the agent again?
No
IP address: S9G.SLU.STZ.UGD
I am a long time doing business with people and i have NEVER come across a Company to be as unorganised and untrustworthy especially the MD Gary Gibbons. Take my advice and steer clear.
Commented by shaz on the 16th February 2009
Are this lot still trading... I want to track them down....
Commented by jay on the 9th May 2009
I came to the same conclusion as early as 1998. Absolutely worthless ...
Reviewed by Micky on 17th January 2009
Services: Lettings (Prospective customer)
Property: Residential
Experience: Would you use the agent again?
No
IP address: AWA.3PK.3BW.3BA
VERY VERY POOR. I found the Wapping office staff VERY helpful as i could not get anything from the so called head office the MD and his little side kick are the worst. Mr Gary Gibbons and Darren Ling.
Reviewed by bob on 9th January 2009
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: S9M.UM9.SMN.UNM
i have no words, i have been through everything below... they are a very rude, sneaky people, and its very unorganized...
Reviewed by ITT on 6th January 2009
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: S9U.U7Z.S57.ULT
They refused to return my deposit, Gary Gibbons and Darren Ling ignored me and told me outright lies. WARNING! never do business with these people or any future company they may be involved with.
Reviewed by AT on 25th November 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: JFI.9JJ.9CF.9FQ
Dealt with their Romford office; Poor communication, rude staff, difficulties with payments and deposits keep pointing the finger to someone else and never resolve any issues - Worthless!
Reviewed by Unlucky Tenant on 8th October 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: TUG.SZU.UMD.ULN
The company is officially wound up now, the order was made on 30 September 2008. Guess I'll never get my deposit back. Terrible terrible company with the worst customer service ever.
Commented by InsolvencyGuy on the 13th October 2008
A friend of mine is having problems with Tower and asked me to take a look.
The company has had a petition for winding up made against it - it hasn't necessarily stopped trading yet. Companies House may be able to let you know which court will hear the petition and when. Anyone who is owed money should try to find this out and present evidence. Although the office in Wapping is empty, they still appear to be putting new ads up.
Current landlords and tenants should consider:
1. Cease all payments to them, and deal directly with your tenant/landlord. You have a right to exercise tort/lien in an already broken contract, so don't be bullied into handing over more money.
2. File for a CCJ. The "manager" who says it will cost you more is very very wrong. You will then be registered as a creditor automatically as and when a liquidator is appointed. The liquidator will then write to you to let you know what's going on and how much money you can expect to receive (and when).
3. Contact the Tenants Deposit Scheme regarding deposits. The agent should have passed recent deposits straight to them.
3. There may be criminal legal proceedings filed against the directors by the liquidator if they are deliberately trading while insolvent. It is illegal under the company's act 1985 (fraud) and carries large fines and/or a prison sentence. Keep an eye on these procedings (through the London Gazette or via the liquidator, when appointed) as they will undoubtedly need witnesses. Note down any conversations you have with management, and keep any emails/letters.
Hope this is helpful. Good luck.
Commented by InsolvencyGuy on the 13th October 2008
Scrap that. It was passed on 7th October. The official receiver is the Insolvency Service, www.insolvency.gov.uk.
Again, best of luck.
Reviewed by PR on 22nd September 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: JFI.9EX.9IF.9E3
Terrible does not begin to describe this company, during my unfortunate time as a tenant the communication and service was poor at best. Having now left I am finding it impossible to get my deposit returned, the dirctor Gary Gibbons and his sidekick Darren Ling seem to have no interest in customer service whatsoever. I have just filed a CCJ against them. Avoid at all costs, and tell your friends !
Reviewed by nrl on 28th August 2008
Services: Lettings (as a Landlord)
Property: Residential
Experience: Would you use the agent again?
No
IP address: SZN.TUL.SD7.TGL
I have used TPS to rent my property over the last 10/11 years. Things were fine until about 3 or so years ago...and then the problems started - late payments, shed loads of excuses, firstly under Grace Brackstone, and latterly (last 14 months or so) under Darren Ling. Absolutely diabolical service leaving me many £1000s out of pocket and many false promises. The Directors (Gary Gibbons and his wife) don't seem to be concerned either. The company now have many CCJs registered against them from creditors (many of whom are landlords I suspect). I have a CCJ against them too. In fact one of their creditors (not me) got pretty p*ssed off with them about 3 weeks ago, as they started a wind up order against the company. TPS now appear to be no longer trading!!! STAY CLEAR
Commented by Gareth on the 22nd September 2008
I am also having lots of problems with TPS they owe me 2 months rent of which my tenant has paid them and they will not forward it onto me. Any ideas how i can go about getting it back, would be appreciated.
Commented by Colin on the 29th September 2008
Exactly the same for me, except they owe me six months rent that the tennant has paid and now they've closed the management offices I can't even locate my keys that they hold. And the tennants deposit has also gone, but they keep trading !
Reviewed by bonniep on 15th July 2008
Services: Sales (Prospective customer)
Property: Residential
Experience: Would you use the agent again?
No
IP address: 3HW.3PK.WCP.3BY
Reviewed by Mr Hogg on 22nd April 2008
Services: Lettings (as a Landlord)
Property: Residential
Experience: Would you use the agent again?
Yes
IP address: S99.SZM.ST9.UZ9
Tower is fantastic, Never again would I look any further in an estate agencey, choose tower!!!!!!!!!!!!
Reviewed by dave on 10th April 2008
Services: Sales (Prospective customer)
Property: Residential
Experience: Would you use the agent again?
Yes
IP address: S99.SZM.ST9.UZ9
I have just bought my first property and the staff at tower was very good in finding me my home. I would definetly recommend Tower Property to anyone!
Reviewed by francesco on 19th March 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: JFV.JRQ.93V.9B3
Rented a flat with broken furniture, which did not appear on the (pre-arranged) check-in inventory. Agreed to do a check-in inventory with me present and identify all items broken. Agent signed the inventory. When I left the flat they kept my deposit to pay for the broken furniture. The manager of the Wapping office responded, you are right but it is going to cost you more to take us to court. Avoid them.
Reviewed by Christopher on 4th February 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: 8M0.B7R.DWM.50J
Has been a tenant but since our contract expired and has not been renewed, it is almost impossible to get our deposit back. The account manager, Darren Ling is rude and at times responds as if he is untouchable. Absolute pathetic customer service and does not respond to calls or return calls.
Reviewed by frfr on 12th December 2007
Services: Lettings (as a Landlord)
Property: Residential
Experience: Would you use the agent again?
No
IP address: H0H.0H0.048.578
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Tower Property Services
Tower Property Services has established itself as one of the leading London Estate Agents, our client satisfaction is second to none and we are constantly looking at ways to improve our service.
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Commented by Serdar on the 19th May 2009
Hi I'm the same situation as well now. Did you have any luck? Do you have any tips?
Commented by Stu on the 2nd July 2009
Hi, i am also trying to get a deposit back - just wondering how you got on
Stuart
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