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Thomas James Estate & Letting Agents

Agent rating: 2.8 out of 5.0 based on 23 ratings. This website contains 23 user reviews of Thomas James Estate & Letting Agents.

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Filter Reviews

  • 5 Stars 8
  • 4 Stars 3
  • 3 Stars 0
  • 2 Stars 1
  • 1 Star 11

  • Recommended 11
  • Not Recommended 12
  • Sales (as a Vendor)7
  • Sales (as a Buyer)1
  • Sales (Prospective customer)0

  • Lettings (as a Landlord)2
  • Lettings (as a Tenant)12
  • Lettings (Prospective customer)1
  • Repair/Property Management0

  • They manage our building0
  • They are our factor0
  • They manage our estate0

  • They arranged our mortgage0
  • Re-Mortgages (Prospective Customer)0
  • Mortgages (Prospective Customer)0

  • Surveys0
  • Conveyancing0

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This firm is ranked 1910 out of 13865 in the UK

Overall Customer Rating

2.83 out of 5.00

  • 11 recommend
  • 12 disapprove

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Agent Information

A description of Thomas James Estate & Letting Agents is currently unavailable.

Page last updated on: 29-May-2015 10:06:01

Customer Reviews

  1. A 5 -star review by ''

    Branch:
    17 High Street (Ruddington) (Nottinghamshire)
    Services:
    Sales (as a Buyer)
    Staff Member
    Wanda Bonser
    Postcode
    ng11
    Sold Price
    £540000
    Experience:
    Would you use the agent again? Yes
    no photo
    Wanda Bonser

    Wanda and team were great!
    They were efficient and really helpful when it came to organising extra things prior to purchase.
    Everything went smoothly and we completed within 2 months.
    They checked in regularly and were in contact with both sets of solicitors to help move things along.
    A brilliant experience with them!

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  2. A 5 -star review by ''

    Branch:
    17 High Street (Ruddington) (Nottinghamshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Jenny Mascari, Jack Marriott
    Postcode
    Ng11
    Sold Price
    £164950
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Jenny MascariJack Marriott

    We accepted an asking price offer within 4 days of putting the house on the market. Our onward purchase was also with TJEA. Jenny and Jack were extremely efficient, good at communicating, polite, friendly and organised. There was the odd difficulty with our buyers, and TJEA dealt with these very professionally, and we were never in any doubt about the sale going through. I would recommend them to anyone looking for a local estate agent.

    Comments on the Agents fees

    “WE GOT A GOOD DEAL WITH TJEA, AS THEY MATCHED THE FEE FROM WHEN WE WERE GOING TO SELL THE YEAR PREVIOUSLY.”


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  3. A 4 -star review by ''

    Branch:
    17 High Street (Ruddington) (Nottinghamshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Jenny Mascari, Wanda Bonser
    Postcode
    NG11
    Sold Price
    £137000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Jenny MascariWanda Bonser

    Staff were polite, friendly, helpful and good at communicating with me. My phone calls were always returned.
    I did have to ask for the EPC after accepting an offer on the house ( but the offer was fairly soon after putting the house on the market).
    Wanda was particularly helpful in concluding the sale.

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  4. A 5 -star review by ''

    Branch:
    17 High Street (Ruddington) (Nottinghamshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    LE12
    Sold Price
    £120000
    Experience:
    Would you use the agent again? Yes

    I found the Ruddington staff very helpfull and very informative on all aspects of my recent sale. The service was quick and precise and I was very happy with the way they delt with the job.

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  5. A 5 -star review by ''

    Branch:
    Corner Cottage, 4 Bingham Road (Cotgrave) (Nottinghamshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Ben Dehouven
    Postcode
    NG2
    Sold Price
    £84000
    Experience:
    Would you use the agent again? Yes
    no photo
    Ben Dehouven

    Thomas James provided a professional feel to all aspects of our transaction from initial valation through correspondence to final completion. There were parts of the process which were purchaser driven and caused extended completion times during which Thomas James remained level headed and tenacious in order to achieve a satifacory conclusion.

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  6. A 5 -star review by ''

    Branch:
    2 Clarendon Street (Nottingham) (Nottinghamshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Annabell , Annalise
    Postcode
    NG8
    Sold Price
    £210500
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Annabell Annalise

    Thomas James kept us informed every step of the way in selling our property. Viewing comments were usually reported to us within 24 hours and we were given constructive comments to enable us to understand why a prospective buyer was not interested in our property. When we did achieve a buyer, we were given a lot of support and updated on the stages we were at. In particular Annalise and Annabell were very knowledgeable within the property market and therefore were able to guide us and help us through the process of our sale and new purchase. I would definitely use Thomas James again and recommend them to others. In a nut shell they were professional and supportive during the stressful time of moving home.

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  7. A 5 -star review by ''

    Branch:
    17 High Street (Ruddington) (Nottinghamshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    NG11
    Experience:
    Would you use the agent again? Yes

    We selected Thomas James from 3 local agents and had no regrets. They were efficient,friendly and professional though the whole sales process and most importantly kept us updated at all times. I would thoroughly recommend them.

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  8. A 4 -star review by ''

    Branch:
    17 High Street (Ruddington) (Nottinghamshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Wanda Bonser, Jenny Mascari
    Postcode
    Ng11
    Sold Price
    £181000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Wanda BonserJenny Mascari

    Sold my house on 9th day of being on the market. Quite helpful and polite, would use again. Fees were reasonable as far as estate agents go.
    Mr O'Brien

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  9. A 1 -star review by ''

    Branch:
    Rotherham House, 2 Clarendon Street (City Centre) (Nottingham) (Nottinghamshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    ng5
    Rent PCM
    £550
    Experience:
    Would you use the agent again? No

    Ive rented from TJ for the past two years, they were awful from day one. Didn't show up for the viewing, bare in mind we were not from Nottingham at the time and had travelled a long way, we waited 2 hours outside the property, only then for the current tenant to awkwardly show us around her home. We decided to go ahead with the letting of this particular house as it was a lovely home and we needed somewhere in Nottingham fast.
    They never carried out an inventory before we moved in so therefore none of the damage caused by the last tenants 5 year occupation was accounted for, which will now... (read more)

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  10. A 5 -star review by ''

    Branch:
    No branch selected
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    NG1
    Experience:
    Would you use the agent again? Yes

    I'm really impressed with the fast & efficient service - I would highly recommend to any prospective applicants! Thanks x

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  12. A 1 -star review by ''

    Branch:
    17 High Street (Ruddington) (Nottinghamshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    ng7
    Experience:
    Would you use the agent again? No

    My flat (25 Arthur Street), which is managed by TJ, has been robbed twice this year. First off, communication is terrible. Any communication you have with them, do so in writing (e.g email) so you have a record of it. We had a faulty lock which we phoned up several times about and received no help with, was broken down by the burglars - not suprising seen as you could just push the door and the lock would come unlocked. We raised a dispute with the landlord who brushed us off. We then put up signs in the flat to warn prospective tenants; some of these signs mysteriously disappeared. In addition to this, we have had damp and mould problems ever since we moved in, to the point where anything fabric that is lying around for over two weeks would stink of damp. Dread to think what damage they're going to do to our deposits...

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  13. View All Comments (2)by CH  04/07/2014

    Whilst we thank you for the time taken to make any form of review -please note that this branch does not deal with the letting of property in question and we politely request that you redirect your comments correctly.
  14. 1
    person found this
    helpful.

    A 1 -star review by ''

    Branch:
    17 High Street (Ruddington) (Nottinghamshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    NG7
    Experience:
    Would you use the agent again? No

    From the moment the contract was signed I had realized my mistake. We were promised a professional inspection of the property prior to us moving in (August 2012) to make sure the flat was up to standards. When we moved in we found numerous issues such as a broken boiler, damp, mold and poor fixtures such as skirting boards and coat racks. Thomas James did not help us set up our bills (which they were responsible for) and upon ringing them to report issues they would not pass on these reports to the landlord or maintenance. It was only after we implied that we had been in communication with... (read more)

    What could Thomas James Estate & Letting Agents do to change your mind??

    “The agency could have done their job. What was most laughable is blaming us for things which were obviously products of their unprofessionalism. It would have been nice for them to not be aggressive down the phone or pathetically snide over email.”


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  15. View All Comments (1)by CH  04/07/2014

    Whilst we thank you for the time taken to make any form of review -please note that this branch does not deal with the letting of property in question and we politely request that you redirect your comments correctly.
  16. A 5 -star review by ''

    Branch:
    17 High Street (Ruddington) (Nottinghamshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes

    I recently instructed Thomas James to let and manage a student property in Nottingham on my behalf. Having dealt with many letting agents in the past I found them to be highly efficient and easy to do business with. They found a tenant within a week, and have even undertaken some repairs at the property for me which has saved me a great deal of hassle.

    Overall from my experience I cant fault the service and would recommend them to other landlords.

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  17. A 1 -star review by ''

    Branch:
    17 High Street (Ruddington) (Nottinghamshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? No

    Terrible customer service. Very unprofessional staff.

    When we moved in they hadn't done an inventory on our house so we went got there it was disgusting and dirty with lots of damaged from the previous tenants which had not been rectified. The manager thomas was suppose to have done this inventory and for such a senior team member to not do there job is unacceptable. Renting with them was a consent annoyance. There was no internet when we moved in so we had to sort it ourselves. This broke all the time and water leaked through the ceiling and walls. We got stupid charges taken out of our deposit like 5 quid for removing hair from a plug hole and for items that were already in the flat when we moved in. they are total piss taker out for as much money as they can possibly get.

    AVOID AT ALL COSTS
    I WOULDN'T EVEN GIVE THEM ONE STAR.

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  18. View All Comments (1)by CH  04/07/2014

    Whilst we thank you for the time taken to make any form of review -please note that this branch does not deal with the letting of property in question and we politely request that you redirect your comments correctly.
  19. A 2 -star review by ''

    Branch:
    17 High Street (Ruddington) (Nottinghamshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? No

    Luckily for me, they were never rude or arrogant towards me or my housemates, and actually rather friendly. However, their response times (for solving problems) were awful, and as has been the case for most people on this site, they attempted to claim back more money out of our deposit than they were entitled to. We have also found out that they have been fined £10,000 in the previous year by not having a HMO licence for one of their properties, even though with 5 occupants over 3 floors, the law dictated they must have one.

    On top of this, the landlord, who we were never permitted to... (read more)

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  20. View All Comments (1)by CH  04/07/2014

    Whilst we thank you for the time taken to make any form of review -please note that this branch does not deal with the letting of property in question and we politely request that you redirect your comments correctly.
  21. A 1 -star review by ''

    Branch:
    17 High Street (Ruddington) (Nottinghamshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? No

    Stay well clear!!! My experience of Thomas James Letting Agents was horrendous!
    Rude unprofessional staff, refusal from the company to resolve extensive damp conditions in the property I rented, left without a working boiler for 3 months then to top it off they attempted to withhold my deposit with fabricated reasons.

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  22. View All Comments (1)by CH  04/07/2014

    Whilst we thank you for the time taken to make any form of review -please note that this branch does not deal with the letting of property in question and we politely request that you redirect your comments correctly.
  23. A 4 -star review by ''

    Branch:
    17 High Street (Ruddington) (Nottinghamshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes

    Thomas James Lettings currently manage a portfolio for me that consists of 5 houses. I find the service I receive as above average and would recommend them to anyone looking to rent out their property.

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  24. A 1 -star review by ''

    Branch:
    17 High Street (Ruddington) (Nottinghamshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? No

    Avoid like plague. Useless and arrogant.

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  25. View All Comments (1)by CH  04/07/2014

    Whilst we thank you for the time taken to make any form of review -please note that this branch does not deal with the letting of property in question and we politely request that you redirect your comments correctly.
  26. A 1 -star review by ''

    Branch:
    17 High Street (Ruddington) (Nottinghamshire)
    Services:
    Lettings (Prospective customer)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? No

    A company ran by lazy uncoperative people.
    Ever employ had a reason as to why I haven't been moved into my property.
    Will never ever use this company, incredibly useless, arrogant and unprofessional people!

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  27. View All Comments (1)by CH  04/07/2014

    Whilst we thank you for the time taken to make any form of review -please note that this branch does not deal with the letting of property in question and we politely request that you redirect your comments correctly.
  28. A 1 -star review by ''

    Branch:
    17 High Street (Ruddington) (Nottinghamshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? No

    Improper conduct and complete lack of professionalism just about sums up the business practices of this company. I am still to receive adequate explanation why my deposit has not been repaid to me. I do not recommend this company to anyone.

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  29. View All Comments (1)by CH  08/07/2014

    Whilst we thank you for the time taken to make any form of review -please note that this branch does not deal with the letting of property in question and we politely request that you redirect your comments correctly.
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  31. A 1 -star review by ''

    Branch:
    17 High Street (Ruddington) (Nottinghamshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? No

    I agree with the reviews here. As a tenant I found the staff working for Thomas James rude, lazy, unhelpful in the extreme to a first time letter like myself, and totally unprofessional. I wouldnt touch them with a barge pole and I would recommend you tell your friends to stay well clear. I have tried to report them to the TPO, but guess what? They are not registered on the letting side. What a surprise. Avoid, avoid avoid and avoid some more!!!!

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  32. View All Comments (3)by jobeone  20/03/2010

    Further to this, I would recommend anyone who has been told by Thomas James that they are not getting their deposit back for fabricated reasons (I am sure I am not the only one) to take up the matter with mydesposits, who insure deposits for Thomas James. Its took 6 months, but I am happy to say I finally got my deposit back. Dont take no for an answer from this pondlife agent!!
  33. A 1 -star review by ''

    Branch:
    17 High Street (Ruddington) (Nottinghamshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? No

    From the start Thomas James were awful. We called them numerous times when we fiirst moved into the rented property as they was a few things that needed sorting out in the property but they never replied or called back. We moved out as soon as our tenancy finished as we were not happy with them, then they had the cheek to charge us

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  34. View All Comments (1)by CH  08/07/2014

    Whilst we thank you for the time taken to make any form of review -please note that this branch does not deal with the letting of property in question and we politely request that you redirect your comments correctly.
  35. A 1 -star review by ''

    Branch:
    17 High Street (Ruddington) (Nottinghamshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? No

    The staff in general are unprofessional and have very poor customer service skills.

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  36. View All Comments (6)by jacquirina  27/07/2009

    yep they are really rude and unhelpful

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