The Letting Game
4.9/5, 702 reviews
95% recommended
94% lettings valuation accuracy
98% lettings fee satisfaction



Property Features

The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.We start with people, bringing the very ... show more The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.

We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.

Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.

We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.

We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
Letting Agent Bristol The Letting Game

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 94% 98% £400 £5,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
291 6 350 26 1 1 2 0 22 3
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
ARLA RICS SAGEagent My deposits scheme
Latest Properties

No Properties

Images & Videos

“Couldn't recommend this letting agency enough!...”

Share on :
Mar 15,2024
Minithumbup
Ben
By: 'Jade'
Mar 15,2024
0 people found
this helpful
Couldn't recommend this letting agency enough! Ben has been nothing but helpful and so responsive too - he has made this process of relocating from Cornwall to Bristol an absolute breeze and I am very appreciative of that....
read full review
Was this helpful? Yes

“Finding a house with the Letting game and thr......”

Share on :
Mar 13,2024
Minithumbup
Ben
By: 'Lamarnie'
Mar 13,2024
1 people found
this helpful
Finding a house with the Letting game and through your employee Ben was one of the easiest and fasted housing we have received! The house we are renting is amazing and thanks to Ben was the easiest process!...
read full review
Was this helpful? Yes

“Ben was brilliant, really friendly and helpfu......”

Share on :
Mar 13,2024
Minithumbup
Ben
By: 'Iggy Smith'
Mar 13,2024
1 people found
this helpful
Ben was brilliant, really friendly and helpful when showing us around the various different properties we viewed. We are all very happy with the property we secured and are looking forward to our final year....
read full review
Was this helpful? Yes

“Very informative letting agent; Anabelle was ......”

Share on :
Feb 21,2024
Minithumbup
By: 'Ella'
Feb 21,2024
1 people found
this helpful
Very informative letting agent; Anabelle was friendly in her emails and yet still clearly outlined all the necessary steps to complete our tenancy....
read full review
Was this helpful? Yes

“Very responsive and helpful, definitely the b......”

Share on :
Feb 12,2024
Minithumbdown
Claire
By: 'daniel'
Feb 12,2024
1 people found
this helpful
Very responsive and helpful, definitely the best Agents I have dealt with....
read full review
Was this helpful? Yes

“Ok agents, not good company. Our contacts for......”

Share on :
Feb 06,2024
Minithumbdown
Abbie
By: 'Kate Elizabeth Whitehouse'
Feb 06,2024
0 people found
this helpful
Ok agents, not good company. Our contacts for this new rental (Annabelle and Abbie) have been helpful and prompt when responding to us, they are both friendly and supportive. I have to say the company as a whole doesn't take much responsibility in protecting their ...
read full review
Was this helpful? Yes

“The service of Letting Game is brilliant and ......”

Share on :
Jan 20,2024
Minithumbup
Tracy
By: 'RW'
Jan 20,2024
0 people found
this helpful
The service of Letting Game is brilliant and I am so pleased to have Tracy to provide her excellent services to us. Very professional and timely reply....
read full review
Was this helpful? Yes

“I love the service and the quick response. I......”

Share on :
Jan 16,2024
Minithumbup
By: 'Favour'
Jan 16,2024
0 people found
this helpful
I love the service and the quick response. I want to appreciate Annabelle for her service....
read full review
Was this helpful? Yes

“Very efficient as well as being patient and u......”

Share on :
Jan 16,2024
Minithumbup
By: 'Polly'
Jan 16,2024
0 people found
this helpful
Very efficient as well as being patient and understanding. Amazing service!...
read full review
Was this helpful? Yes

“The staff are friendly and were very accommod......”

Share on :
Jan 03,2024
Minithumbup
By: 'Mark'
Jan 03,2024
0 people found
this helpful
The staff were friendly and were very accommodating in helping me find my new home. They were in contact even over the holidays, I could not have asked for much more....
read full review
Was this helpful? Yes

“Multiple unauthorised entries to my property ......”

Share on :
Dec 22,2023
Minithumbdown
Kieran
By: 'User'
Dec 22,2023
0 people found
this helpful
Multiple unauthorised entries to my property from contractors and landlord arranged by TLG without my permission. I had stated numerous times that access is only granted when they receive my written permission. They take no accountability and still don't. I had contact from them every ...
read full review
Was this helpful? Yes

“Terrible customer service. Used to be great. ......”

Share on :
Dec 15,2023
Minithumbdown
By: 'LaceyRose'
Dec 15,2023
1 people found
this helpful
Terrible customer service. Used to be great. Now terrible. Go elsewhere as a landlord! Poor communication, have to chase for everything and I live abroad. Used for 3 years, 2.5 years were amazing. Terrible last 6 months....
read full review
Was this helpful? Yes

“I used the The Letting Game to let-out a flat......”

Share on :
Oct 17,2023
Minithumbup
Paul
By: 'Rob.'
Oct 17,2023
0 people found
this helpful
I used the The Letting Game to let-out a flat in Redland, Bristol. I found them to be very thorough, professional and personable. They kept me informed throughout the process and were also careful to remind me of the rules and obligations when renting a ...
read full review
Was this helpful? Yes

“Total incompetence.Charged unnecessary call ......”

Share on :
Oct 16,2023
Minithumbdown
Beth
Abbie
By: 'Unhappy'
Oct 16,2023
3 people found
this helpful
Total incompetence. Charged unnecessary call out fee which I didn't authorise and had to pay for.I arranged for a contractor to Carry out some work prior to the tenant moving in and was informed central heating was turned up to max &run on constant ...
read full review
Was this helpful? Yes

“Was a really easy process and everyone was he......”

Share on :
Oct 02,2023
Minithumbup
By: 'Kellyanne'
Oct 02,2023
0 people found
this helpful
Was a really easy process and everyone was helpful and friendly....
read full review
Was this helpful? Yes

“The letting game was fantastic during the pro......”

Share on :
Sep 14,2023
Minithumbup
Anna
By: 'Kai'
Sep 14,2023
0 people found
this helpful
The letting game was fantastic during the process of renting our new home. Great communication and dealt with smoothly and professionally!...
read full review
Was this helpful? Yes

“Once we had noted our interest in the rental ......”

Share on :
Sep 11,2023
Minithumbup
By: 'Tom'
Sep 11,2023
0 people found
this helpful
Once we had noted our interest in the rental property we were quickly given a viewing slot. Annabelle arrived promptly and answered every question we had about the property and details of the tenancy. Once approved, the referencing process overseen by Leena has been efficient ...
read full review
Was this helpful? Yes

“Annabelle has been brilliant. From a last min......”

Share on :
Sep 01,2023
Minithumbup
Abbie
By: 'J Luke'
Sep 01,2023
0 people found
this helpful
Annabelle has been brilliant. From a last minute appointment to the viewing, second viewing and additional advice she has been upfront, honest and communicative with me, which has made a stressful situation very easy to manage. The same also goes for Abbie for the quick ...
read full review
Was this helpful? Yes

“Excellent service! As a non-British resident,......”

Share on :
Sep 01,2023
Minithumbup
Abbie
By: 'Uyanga'
Sep 01,2023
0 people found
this helpful
Excellent service! As a non-British resident, I was impressed by how smoothly they managed my document processing and provided invaluable guidance throughout. Annabelle, in particular, stood out with her remarkable professionalism and unwavering assistance throughout viewing, queries and documentation. I'm already looking forward to returning ...
read full review
Was this helpful? Yes

“The Letting Game have been great agents, they......”

Share on :
Aug 29,2023
Minithumbup
By: 'Masters'
Aug 29,2023
0 people found
this helpful
The Letting Game have been great agents, they have been clear, efficient and quick to get us a flat. Annabelle has been great at getting our questions answered to ensure we understand everything prior to moving in....
read full review
Was this helpful? Yes

“WARNING: do not waste your time, money, sanity and wellbeing on this incapable company...”

Share on :
Aug 29,2023
Minithumbdown
By: 'Olivia'
Aug 29,2023
2 people found
this helpful

I don't even know where to begin with this review and this terrible company - they really live up to their name by calling themselves 'letting game' because all they do is play games with tenants.

Firstly, the house was a complete ...
read full review

Was this helpful? Yes

“The Letting Game is really winning the lettin......”

Share on :
Aug 25,2023
Minithumbup
By: 'Alessandro'
Aug 25,2023
0 people found
this helpful
The Letting Game is really winning the letting game in the market. It has been a smooth sailing for me!...
read full review
Was this helpful? Yes

“Was pretty seamless got all the emails and al......”

Share on :
Aug 22,2023
Minithumbup
By: 'Sean'
Aug 22,2023
0 people found
this helpful
Was pretty seamless got all the emails and always answered her phone to be on hand...
read full review
Was this helpful? Yes

“I highly endorse Jemma's services. She was e......”

Share on :
Aug 21,2023
Minithumbup
By: 'Mai'
Aug 21,2023
0 people found
this helpful
I highly endorse Jemma's services. She was exceptional, especially when helping with the application form. She took the initiative to contact me over the phone to address missing information. Her quick responses to text messages were greatly appreciated. Furthermore, she successfully negotiated with the landlord ...
read full review
Was this helpful? Yes

“Rich was really helpful throughout the lettin......”

Share on :
Aug 08,2023
Minithumbup
Rich
By: 'Dr Katie B Gregory'
Aug 08,2023
0 people found
this helpful
Rich was really helpful throughout the letting of our property...
read full review
Was this helpful? Yes

“Jemma was very friendly and informative durin......”

Share on :
Aug 02,2023
Minithumbup
By: 'Jean'
Aug 02,2023
0 people found
this helpful
Jemma was very friendly and informative during my viewing. The process of renting was very smooth. I have been struggling to find a place to move into in such a short period of time but have finally found a place that I am happy with!...
read full review
Was this helpful? Yes

“I couldn't more highly recommend Jemma! She t......”

Share on :
Aug 01,2023
Minithumbup
By: 'semele'
Aug 01,2023
0 people found
this helpful
I couldn't more highly recommend Jemma! She took away my anxiety around the initial steps of the letting process, especially as someone moving from abroad. My sincere gratitude and thanks!...
read full review
Was this helpful? Yes

“I have recently rented out a house from Jemma......”

Share on :
Aug 01,2023
Minithumbup
By: 'Andy'
Aug 01,2023
0 people found
this helpful
I have recently rented out a house from Jemma and she was very kind and helped us through the application procedure and explained everything. As moving house especially in a new city is always very stressful and meeting people like Jemma definitely helped ease the ...
read full review
Was this helpful? Yes

“We’ve looked at several properties with the l......”

Share on :
Aug 01,2023
Minithumbup
By: 'Will'
Aug 01,2023
0 people found
this helpful
We’ve looked at several properties with the letting game and each time they have been courteous, friendly and helpful. Can’t recommend them enough!...
read full review
Was this helpful? Yes

“Every time I’ve spoken to someone at the lett......”

Share on :
Aug 01,2023
Minithumbup
By: 'Tiffany'
Aug 01,2023
0 people found
this helpful
Every time I’ve spoken to someone at the letting game, they have been really kind, professional and helpful. In this instance, Annabelle was amazing with helping us secure this property, and liaising with the landlord to ensure that they would be happy for us ...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below:  Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint.  If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.  



















































In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents

Awards won by The Letting Game

Regional Awards won by The Letting Game

Individual Branch Awards

Bristol, BS9


.

Get in touch with

The Letting Game