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Tennens letting agency

Agent rating: 3 out of 5.0 based on 11 ratings. This website contains 11 user reviews of Tennens letting agency.

Offices / Branches


 
  • (10)
    Bury St. Edmunds - 70 North Gate Street, Ip33 1jd

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  • Sales (as a Vendor)0
  • Sales (as a Buyer)0
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  • Lettings (as a Landlord)8
  • Lettings (as a Tenant)3
  • Lettings (Prospective customer)0
  • Repair/Property Management0

  • They manage our building0
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This firm is ranked 1778 out of 12669 in the UK

Overall Customer Rating

3.00 out of 5.00

  • 6 recommend
  • 5 disapprove

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This branch is also ranked:

2 out of 30
in the IP33 League Tables
3 out of 33
in the Bury St. Edmunds League Tables
3284 out of 21688
in the UK

Agent Information

Specific letting agent based in bury st edmunds

No photo or video of branch available

Opening Hours

  • Mon: 09:00 - 17:30
  • Tue: 09:00 - 17:30
  • Wed: 09:00 - 17:30
  • Thu: 09:00 - 17:30
  • Fri: 09:00 - 17:30
  • Sat: Closed
  • Sun: Closed

Registered With

UNKNOWN

Areas Covered

 UNKNOWN

Tennens letting agency has not joined our 'transparent agent' scheme yet.

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Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Tennens letting agency, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.

Customer Reviews

Page last updated on: 15-Sep-2014 23:19:10

  1. A 5-star review by 'cornellIcepits' 20/9/2013

    Branch:
    70 North Gate Street (Bury St. Edmunds) (Suffolk)
    Services:
    Lettings (as a Landlord)
    Staff Member
    barry tennens
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes
     
    barry tennens

    Barry is enthusiastic and confident. He told me he would get a certain type of tenant. I expressed a doubt but he did exactly that, and in a ridiculously short time. My previous experience with letting this property has been patchy - it's not an easy one.

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  2. A 4-star review by 'John' 28/8/2013

    Branch:
    70 North Gate Street (Bury St. Edmunds) (Suffolk)
    Services:
    Lettings (as a Landlord)
    Staff Member
    barry tennens
    Postcode
    IP33
    Experience:
    Would you use the agent again? Yes
     
    barry tennens

    I have found the staff at 70 Northgate street to be excellent. They have always let my properties within two weeks and to really good quality tenants. The company at this address is now called Northgate Letting Agents and has nothing to do with Barry Tennens who has set up idependantly as Tennens Properties in Guildhall Street. However I have also dealt with Barry and have had good service and no problems with him either.

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  3. A 5-star review by 'Emma Marsden' 16/5/2013

    Branch:
    No branch selected
    Services:
    Lettings (as a Landlord)
    Staff Member
    Barry
    Postcode
    IP33
    Experience:
    Would you use the agent again? Yes
     
    Barry

    I have dealt with Barry Tennens on several properties that i have around the Bury St Edmunds area. I was delighted when he rang me to say he has set up independently on Guildhall Street as Tennens Properties Ltd. Within 7 days of putting my properties on the market over half of them had been let out to American USAF. I will continue to use Tennens Properties and would recommend to my friends.

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  4. 4
    people found this
    helpful.

    A 1-star review by 'Angela Moore' 13/9/2012

    Branch:
    70 North Gate Street (Bury St. Edmunds) (Suffolk)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    A Nightmare, landlady in Australia so Tennens can just do what they like, failed to show up for inspections, when they did show up they did not even look upstairs,very slow to deal with problems at the property which were potentially causing damage, as someone who has been a landlady I made a mental note to never use them. When we moved out, we spent 2 days cleaning it when it was empty, carpets all cleaned everything done and for some reason they want to replace the upstairs carpet which belonged to the landladies teenage son and was a totally different carpet to the rest in the property and... (read more)

    What could Tennens letting agency do to change your mind??

    “Not prepared to help, they have done nothing to help us, just don;t want others to have to experience their shoddy service.”


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  5. View All Comments (1)by BOB  20/09/2012

    I suspect you may now be out of time to raise a dispute with the Tenancy Deposit Scheme (I believe there is a 3 month limit to bringing a claim) , this should be you first port of call if possible. You're only recourse would be court action but this costs - a Judge would take a dim view of retaining the whole deposit and if they have deliberately delayed so that you don't have the protection of the Tenancy Deposit Scheme that would also not look good. DO CHECK YOUR DEPOSIT HAS BEEN REGISTERED WITH A SCHEME PROVIDER - If not you should take legal advise as the penalties to the agent are very considerable! If you can raise a dispute with the Tenancy Deposit Scheme and the agent will need to pay across the whole of the deposit to the Tenancy Deposit Scheme. They should have returned any undisputed amounts to you by now - they cannot keep hold of the whole deposit if you are disputing £400.00. You are not admitting any liability by accepting the balance. Good Luck!
  6. 1
    person found this
    helpful.

    A 4-star review by 'Bruce' 13/7/2012

    Branch:
    70 North Gate Street (Bury St. Edmunds) (Suffolk)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Barry
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes
     
    Barry

    Barry offered an enegetic and professionally direct service. I have had great Tennants and will use Barry again soon.

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  7. 2
    people found this
    helpful.

    A 5-star review by 'Landlord of 50 properties' 3/7/2012

    Branch:
    70 North Gate Street (Bury St. Edmunds) (Suffolk)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    I have been using Tennens for over 12 months and have nothing but praise. They have found me numerous tenants and most have been USAF personnel. As far as I'm concerned they are an efficient, courteous and well run agency.

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  8. 2
    people found this
    helpful.

    A 5-star review by 'Pablovious' 1/7/2012

    Branch:
    70 North Gate Street (Bury St. Edmunds) (Suffolk)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Barry
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes
     
    Barry

    Barry had gone by the time I used Tennens. What a fabulous bunch of people. Friendly staff who bent over backwards to help. Got my tenancy very quickly and efficiently. I would use this new team any day of the week (except Sunday, when they are closed). Superb bunch, well done.

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  9. 10
    people found this
    helpful.

    A 1-star review by 'Landlord of 15 properties' 23/11/2011

    Branch:
    70 North Gate Street (Bury St. Edmunds) (Suffolk)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    Please do not use this agent. They over value to such and extent that my property and other landlords are left empty with no interest. BARRY TENNENS overvalues your property to get your business, delivers very little, has a very basic knowledge of the legalities and paperwork, the Usaf claims are bogus - there are not loads of Usaf looking at properties. If you approach then directly they will tell you they have an excess if property available with private landlords they deal with directly!

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  10. View All Comments (3)by TLA  26/11/2011

    This shows how much impact we have made in Bury St Edmunds, since we opened the doors to trade just over a year ago, that other agents are that worried about us, they have to put us down. We have let more houses to USAF than any other agents in Town, we are NUMBER ONE on RIGHTMOVE with available properties in Town, and would be happy to give LANDLORDS as references to our service . 80 % of our business is to USAF so we have a very good understanding on what they require and get recommended to come to TENNENS LETTING AGENCY.
  11. 6
    people found this
    helpful.

    A 1-star review by 'Jabba' 16/8/2011

    Branch:
    70 North Gate Street (Bury St. Edmunds) (Suffolk)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    Nightmare company from start to finish, I would never deal with them again they always had an excuse each time they made an error, and were more than happy to try and sell more services or promote properties but then unable to deliver on any of their major services. Do not use them go to one that is ARLA registered where you ave professional transparency.

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  12. 7
    people found this
    helpful.

    A 1-star review by 'woody' 13/8/2011

    Branch:
    70 North Gate Street (Bury St. Edmunds) (Suffolk)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    From moving in we had major issues with condensation in two bedrooms which were unuseable for over 6 weeks, we then had issues with a ground floor WC which flooded the toilet and the floor. The upstairs WC flooded the bathroom again causing issues and non use. This repeated again twice and when speaking to the agents replied can my partner not use it and use the others. The communication from this agents is awful and very frustrating. In the six months we have lived in this property only one month has gone by with nothing going wrong. I have repainted some of the walls due to the water from... (read more)

    What could Tennens letting agency do to change your mind??

    “They could of talked to us without us chasing every issues we had, the response was frustrating and non excistant. Ending the lease early with instant deposit return and moving out costs would of been fair. The house is spotless due to the way we live so there is no cause for any property damage.”


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  13. View All Comments (2)by Tash  16/08/2011

    This agent is awful the comment above is absolutely correct, they fail miserably on most things they promise to Uphold on their initial sales pitch to either tenant or landlord. I have had first hand experience dealings with them as a landlord they let down me down on all occasions where their full management I was paying for should have made life easier, instead the lack of communication and service caused more confusion so I had to deal withthe problems directly. In the end my tenant was also upset by the constant incompetence and strss caused to him by the chaotic situation the agent caused.

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  1. 7
    people found this
    helpful.

    A 1-star review by 'Mr disappointed' 12/8/2011

    Branch:
    70 North Gate Street (Bury St. Edmunds) (Suffolk)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    Awful company not ARLA registered so beware they have no professional structures but in place or training and as a result they make multiple errors that cause major inconvenience to landlords such as failing to cut a full set of keys so workman can enter, lack of basic communication, delayed rental payments citing bureaucracy errors as an excuse, and general all round incompetence when dealing with a property that is supposed to be fully managed

    What could Tennens letting agency do to change your mind??

    “Had proper trained and qualified staff and made the standards to be an ARLA member And actually delivered on their advertised full management services rather than left the mess and errors for the landlord to identify and manage at extra cost.”


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