Tenant Network

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1. 

   A 5-star review by 'JD Long' 11/12/2011

   Branch:

   29-30 Landport Terrace

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? Yes

   I was very impresssed with the customer service at the Southsea office. I dont drive and work long hours which makes viewings difficult to arrange. When I called up to arrange to see some properties with Tenant Network they agreed to pick me up from work and show me the properties and then the negotiator dropped me home. In the end I did not rent a property with Tenant Network because I found something through a friend of mine but the next time I move I will definitely use them as they made a lot ofeffort to go out of their way to help me and made me feel important.

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2. 

   A 5-star review by 'Mark W' 24/11/2011

   Branch:

   29-30 Landport Terrace

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Professional and Efficient is how how I would descibe the service. I have recently inherited a property and was unsure whether to sell it or rent it out. After much deliberation I contacted several letting agents and after meeting the representative from Tenant Network I was fully informed on the rental market and all of their services. Being a landlord for the first time I opted for the fully managed service and it has proved to be a great choice as they take care of everything for me. I couldn't be happier!

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3. 

   A 5-star review by 'Alice' 19/11/2011

   Branch:

   29-30 Landport Terrace

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   My deposit has just been returned in full! I have lived in my flat for 2 years and have always been careful not to damage anything. I am very clean anyway but when I recently moved out of my flat I made sure I gave it a really good clean. From speaking to others getting your deposit refunded in full is somewhat difficult with other letting agents in the area but I can safely say that the inventory clerk was wonderful and made a report showing that there were only some signs of fair wear and tear and within 7 days of the report being made I had my money back! It was very much appreciated and I would like to say that Tenant Network always looked after me throughout my tenancy so I would recommend to all!

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4. 

   A 1-star review by 'Student' 8/10/2011

   Branch:

   29-30 Landport Terrace

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   This has got to be the worst company I have EVER dealt with, when you sign the contract with them please make sure you initial every page of the contract as they agreed different terms with us than they put in the contract, and never gave us a contract on the sign up day!!!! Please also photograph the house at the begin and end of you agreement as they will try and charge you for anything. I would NEVER use this company again!!!!!!
   Also when the microwave broke we tried getting it fixed and they told us that it wasn't the landlords so they would not fix it, even though it was on the inventory.

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5. 

   A 1-star review by 'Murtaza' 14/9/2011

   Branch:

   29-30 Landport Terrace

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   NEVER EVER go with tenant network. if there was an option for half a star they wouldnt even get that. they take a big admin fee off you which does nothing except go in their pockets. the property had changed from the time i had viewed it to when it was given to me and tenant network took no responsibility for it and were not willing to help even after a lot of hassling. they just said its a letting property and i need to speak to the landlord. the agents there lie to you by promising certain things will be in the house just to make you sign the contract and when you confront them about the lies they just say its not their fault. Its like buying a car with alloy wheels and a body kit and once you get the car the wheels have been changed to spacesaver wheels with no body kit and a dent in the front bumper. Overall they are a bunch of liars and would not recommend to anybody even if they are homeless.

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6. 

   A 1-star review by 'Bob' 17/8/2011

   Branch:

   29-30 Landport Terrace

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   Keep away from these con artist, the staff have no idea whats going on, they are very rude, they charge you arm and a leg for repairs and when you ask for a invoive they can't get it. rent never gets paid on time!!! sometimes even 2 months late!!! people in managment always being changed, so you deal with new people every month!!

   i gave them my house to let, when i got it back it trashed by the tenants, 2 months on still no money from the deposit, it cost me £3,000 to put everything right again!!

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7. 

   A 5-star review by 'Tinkerbell' 31/7/2011

   Branch:

   29-30 Landport Terrace

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Tenant Network are a professional agency that I trust with managing my properties. Their staff are always knowledgeable and courteous and I would highly recomend their services.

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8. 

   A 5-star review by 'Moppy' 26/6/2011

   Branch:

   29-30 Landport Terrace

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Very happy with this agent, I would use them again if I need to rent again in the future.

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9. 

   A 1-star review by 'bobo' 18/1/2011

   Branch:

   29-30 Landport Terrace

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   They told me things that persuaded me to sign something that didn't match their promises. You can imagine what I think about them.

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10. 

    A 1-star review by 'thanks' 23/12/2010

    Branch:

    29-30 Landport Terrace

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    Charge me over even when contract finished. Misonformed me about one year contract instead half!!! Rent that place to new tenant and didn't give even 24 hours to move all stuff away. Most stuff lost from the street!!!!

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1. 

   A 5-star review by 'dwgb' 21/9/2010

   Branch:

   29-30 Landport Terrace

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I got my accomodation through Tenant Network this year after being recommended by my brother that got his the previous year, mine and my friends experience was of excellent standard and I definitely wouldnt hesitate in recommending their services to friends and family in the future. We had an appointment to see 5 properties, on arrival at the Southsea office we found that everything was in place for us to proceed straight to our destinations. We were with the agent for well over an hour and eventually chose our place which we are living in now. We are first year students so will need another property next year, my first point of call will be Tenant Network for sure. Thank you for your help this year :)

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2. 

   A 5-star review by 'Maxi' 17/9/2010

   Branch:

   29-30 Landport Terrace

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   On the contary to the previous review I found the service to be good. I am also a student and felt valued by Tenant Network, they have a lot of student accomodation and were really busy when I went to the office with my housemates but the guy that dealt with us was really helpful and spent a lot of time with us until we found the right property. Any way ignore that last review loads of my mates have got their accomodation with TN with no probs.

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3. 

   A 1-star review by 'lotti h' 23/8/2010

   Branch:

   29-30 Landport Terrace

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   Absolutely terrible service. When looking for student accomodation earlier this year, tenant network was the first place my friends and I looked, as the property itself and all the staff looked easy-going and friendly, just the thing 4 nervous students needed when deciding on a house to rent for an entire year! Sadly, the service was a shocking dissapointment from my first impressions. The estate agent who dealt with us extremely uninterested in making us feel valued as customers, in fact while we were talking to him about what we were looking for, another estate agent came in the door and... (read more)
   

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4. 

   A 5-star review by 'choosylandlord' 13/6/2010

   Branch:

   29-30 Landport Terrace

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Thumbs up to Tenant Network I have had my properties with them for over 3 years on a fully managed basis and always find the staff very friendly & helpful. I have recommended a couple of my friends to use Tenant Network to let out their properties and can report they have had positive experiences aswell. I came through to this site out of interest and read through so many negative comments about other letting agencies and when searching for my agent found that they had no comments at all. I took this to be a good sign as in general people normally use these forums to highlight poor service or leave negative feedback.I have taken the time to write a good review and hope this helps other landlords/tenants make an informed decision when choosing a letting agent.

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