Tenant Direct

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1. 

   A 5-star review by 'Highfield student' 9/2/2012

   Branch:

   14 New Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I see these guys have a few bad reviews on here... my experience was the opposite, I always found them friendly and good to deal with, we had a few maintenance issues, but most student houses do really... they dealt with them quickly, so we had no complaints.
   Great selection of properties too, they were better than all the others we saw.

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2. 

   A 1-star review by 'Luca' 26/12/2011

   Branch:

   14 New Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   I let a property with them for 9 months (sept 2010 - jun 2011). Very quick to remind us to pay the rent even one day before the due date but incredibly lazy when it came to pay my deposit back (more than one month late)!They've come with visiting people even 1 week after we moved in).

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3. 

   A 1-star review by 'Dissapointed Student' 26/12/2011

   Branch:

   14 New Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Dear Students and Potential Student of Southampton,

   I insistend recomend you NOT to sign any contract with Tenant Direct. I was living one year in Southampton and had them as agency and it was the worsed I could suspeced.
   - We had big issues with mildew, unfortunately I recognized it to late.
   - And I was dicussing, in the end more arguing even with their boss, about that... I even got advice from the Students Help at the Uni, and I also went to the City Council to get advice... nothing changed! I even thought about but sueing them...
   - In the end I was restoring the the room on my... (read more)
   

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4. 

   A 1-star review by 'Jessie J' 1/11/2011

   Branch:

   14 New Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   This Lettings Agency is run by and employs ******. If you do sign a tenancy agreement with this lot PLEASE make sure you read it from start to finish as they will throw it at you every time you have a complaint and lay all responsibility with the tenant. They enjoy adding "admin charges" to anything they see fit. Apart from take my monthly rent, they did absolutely nothing for me and did not visit the flat once to check it was being kept in an appropriate state - if I had been the landlord I would have been extremely worried about this. When I first moved into the flat I rented, despite it being 'professionally cleaned' by them, it was in a disgusting state. My telephone calls where messages were left for them to call me back went unanswered and when I did speak to them, they either did not have a clue what was going on or were plain rude. Customer care is NOT one of their strong points. I would definitely NOT recommend them to anyone. I would rather live in a tent than rent from this bunch of amateurs. I recommend they all go on Customer Care courses.

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5. 

   A 1-star review by 'Hendry Ronnie' 9/8/2011

   Branch:

   14 New Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Really bad service, will never go there again, staff absolutely rude and arrogant, the owner is very rude and doesnt give a monkey about the staff being very rude, dont use this agency! Go elsewhere!!!!!!

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6. 

   A 1-star review by 'Gary' 22/7/2011

   Branch:

   14 New Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   when looking at flat it was an absolute mess. the person showing us around said it would be repaired and repainted if we moved in 2 weeks later then originally planned. we agreed on this as we really liked the house and saw ourselves living there for a good few years. upon arrival to the house it was still a complete mess. it hadnt even been cleaned. there was dust mould and even rat poo around the house. the property manager later told us he had been in the day before to inspect the property, to go on and pass this property as habitable was a discrace. we did not feel comfortable sitting in the flat let alone sleeping or eating in there. we kicked up a massive fuss complaining and were told decorating and cleaning shouldl be done by wed next week (we moved in on friday).. the cleaning got done on monday. but as i was impatient i decided to do the decorating myself. 3 weeks later the only decorating that has been done has been by myself. maintanence still needs to done and mould has been removed by myself. if posible avoid this company

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7. 

   A 1-star review by 'disgruntled' 12/6/2011

   Branch:

   14 New Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Awful agency.... horrendous fees, rude unhelpful staff. They used to just let themselves in to the flat with no warning. Had to go to environmental health before they would repair the massive leak in the ceiling, the heating that was broken and a hole in the front door where a cat flap was once installed!! Never ever go to this agency if you have any sense!!

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8. 

   A 5-star review by 'Lbpound' 11/4/2011

   Branch:

   14 New Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Very helpful when asked questions about what I needed to do when I moved in. If they couldn't answer there and then they called me back within the hour with the answer to my question. Always found telephone manor to be polite. Members of staff always looked professional.

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9. 

   A 1-star review by 'ltolivier' 5/4/2011

   Branch:

   14 New Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Really bad!
   Don't use these guys, you sign a 12 month contract, then they say you have to leave after 6 months, when you leave, they want to make you pay for the 12 months! They are very rude! If you point out their mistakes, they threaten you with court action.

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10. 

    A 1-star review by 'Dave' 8/2/2011

    Branch:

    14 New Road

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    Terrible agency. Been looking for a house for ages. Organised 4 viewings in this time when they offered to show us round a number of houses.

    The first two times no-one turned up to meet us, and we had to rearrange. The third time someone turned up and showed us round a few houses, but hadn't pre-warned the tenants, so some people didn't let us look around their house. On the fourth time, an estate agent did turn up, but 45 minutes, and countless phonecalls past the time we agreed.

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1. 

   A 1-star review by 'Charlieash' 6/1/2011

   Branch:

   14 New Road

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   Do not use this agency. Rude, and unhelpful.
   Go elsewhere, you will regret ever using this agency.

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2. 

   A 1-star review by 'jw' 4/12/2010

   Branch:

   14 New Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Show you a property then leave you in the hands of dreadful landlords and are then rude on the phone. Find another agency!

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3. 

   A 1-star review by 'Alex Portnoy' 14/9/2010

   Branch:

   14 New Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Do not rent from this company. Will hound you for deposit money and then repeatedly fob you off when you want to actually move in. Have paid several weeks rent and not been 'allowed' into the house. There are plenty of agents in Southampton, use another one.

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4. 

   A 2-star review by 'robo' 12/7/2010

   Branch:

   14 New Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   
   
   
   
   User 'robo' rated Tenant Direct but did not write a review.

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