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Tenant Direct

Agent rating: 2.2 out of 5.0 based on 32 ratings. This website contains 31 user reviews of Tenant Direct.

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  • Lettings (as a Tenant)29
  • Lettings (Prospective customer)1
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This firm is ranked 10648 out of 12707 in the UK

Overall Customer Rating

2.19 out of 5.00

  • 9 recommend
  • 23 disapprove

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This branch is also ranked:

19 out of 23
in the SO14 League Tables
116 out of 140
in the Southampton League Tables
18853 out of 21737
in the UK

Agent Information

Tenant Direct is an independent firm specialising in Property Management and Residential Lettings. As specialists in our field and are fully committed to providing a first class service tailored to the individual needs of Landlords and Tenants alike.

No photo or video of branch available

Opening Hours

  • Mon: 09:00 - 18:00
  • Tue: 09:00 - 18:00
  • Wed: 09:00 - 18:00
  • Thu: 09:00 - 18:00
  • Fri: 09:00 - 18:00
  • Sat: 10:00 - 16:30
  • Sun: Closed

Registered With

  • ARLA

Areas Covered

 UNKNOWN

Tenant Direct has not joined our 'transparent agent' scheme yet.

"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
 
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Tenant Direct, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.

Customer Reviews  (Page 1 of 2)

Page last updated on: 25-Oct-2014 19:53:55

  1. A 1-star review by 'Jane' 26/8/2014

    Branch:
    14 New Road (Southampton) (Hampshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    SO18
    Rent PCM
    £1400
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    Do not use this unprofessional agency, even as an introduction to a property. My daughter signed for a property that has a long standing penetrating damp problem with black blinds, black carpet flaking plaster, all due to severe damp.The property had no inventory. The house had not been cleaned at all. The property smelt of gas which was acted on by the Landlord. The place was uninhabitable !

    The agency has a legal responsibility to introduce safe habitable acomodation - NOT MY OPINION BUT LEGAL FACT. They are arrogant, rude and totally uninterested when contacted.

    DO NOT USE THEM- THEY ARE UNTRUSTWORTHY.

    What could Tenant Direct do to change your mind??

    “The fees are extortionate in comparison to their appalling service”


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  2. 1
    person found this
    helpful.

    A 2-star review by '15Ordnancerd' 11/6/2014

    Branch:
    14 New Road (Southampton) (Hampshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    John pierce, john fisher
    Postcode
    so15
    Rent PCM
    £325
    Experience:
    Would you use the agent again? No
     
    John piercejohn fisher

    So myself and 7 others rented a house in Southampton through tenants direct. When we moved in we found that the previous tenants had not cleaned anywhere so we had to clean the house ourselves until 3 days later a cleaning crew turned up. We wrote a huge list of all the problems with the house to give to tenants direct to fix ASAP, this included vast amount of mould, rats, broken furniture and no gas certificate! I remember at one point i rang them up every day for about 3 months and spoke to some silly girls who said they would pass the message on and would fix the problems. So after... (read more)

    What could Tenant Direct do to change your mind??

    “If the agents had fixed even half of the things on the list i gave them when we first moved in, i may have been satisfied, but they just left us in a crumbling house where everything was so dodgy and horrible.”


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  3. 1
    person found this
    helpful.

    A 1-star review by 'Roberto' 8/11/2013

    Branch:
    14 New Road (Southampton) (Hampshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    SO14
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    For three years, I have occupied a flat at 34 Lodge Road Southampton. During this time, I have experienced several issues that were at no point, remedied sufficiently, or at all. This was in spite of following all of the procedures for doing so, stated in the tenancy agreement. All requests and enquiries were met with either, no response, or complete denial of previous contact attempts. Towards the end of the tenancy, when it was evident that, one or other of the responsible parties refused to remedy issues, I was forced to contact Environmental Health. This was due to the unacceptable... (read more)

    What could Tenant Direct do to change your mind??

    “If they employed a Giraffe with a hair lip, wearing purple trousers, but was capable of performing the tasks that it was payed to perform.”


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  4. 2
    people found this
    helpful.

    A 1-star review by 'Niy' 1/10/2013

    Branch:
    No branch selected
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    SO15
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    It is a horrible, incompetent, lazy agency with lack of transparency. I remember there were maintenance problems right from the beginning, and it took them time to fix those issues. Not only that, my bathroom has had problems for a long time and no one came to make an effort in fixing those problems until the very last day, of which when I was packing my things. Do not sign up for this agency.

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  5. 2
    people found this
    helpful.

    A 1-star review by 'dh' 6/8/2013

    Branch:
    14 New Road (Southampton) (Hampshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    SO14
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    They were an awful letting agents. They asked for moneys that had already been payed to be payed multiple times until I physically yelled at the woman down the phone. The same goes for breakages: several phone calls and e-mails indicating not only the problem but that they were extremely useless, patronising and in most instances rude. I highly suggest that no one uses these guys! They are greedy, for renewing your contract (£80 for printing out a piece of paper) and lazy in getting things fixed but not in chasing up their own money. A very bad experience overall with nothing but trouble.

    What could Tenant Direct do to change your mind??

    “They could have been more friendly, helpful, organised and offered sensible prices. They could have solved problems by not being patronising.”


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  6. 2
    people found this
    helpful.

    A 2-star review by 'Exercise_caution' 19/1/2013

    Branch:
    14 New Road (Southampton) (Hampshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    SO15
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    Although this agent appears helpful upfront and dealing with issues such as maintenance they have many hidden charges that are not made clear and are not in the tenancy agreement, contrary to the requirements of ARLA membership that they accredit themselves to. Additional fees approximately include: £100 +VAT for tenancy amendment/additional keys and £40+VAT per person for referencing, even on the same tenancy agreement. In addition to the other extortionate fees for check-out etc.

    They also tried to make small deductions to the deposit that most people wound't bother pursuing. They showed no interest in entering reasonable discussion and only changed their minds after having to go to the deposit dispute service. If you believe yourself to be in the right take your own comprehensive check-out inspection with detailed photographs and query any suspicious deductions. Perhaps they rely on vulnerable or international students/tenants who may not have sufficient understanding of the UK system to answer these false claims without dispute.

    What could Tenant Direct do to change your mind??

    “Make ALL fees up front as per the ARLA requirements. Show willingness to enter into discussion over \'reasonable\' disputes.”


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  7. 2
    people found this
    helpful.

    A 2-star review by 'studentrenter' 18/10/2012

    Branch:
    14 New Road (Southampton) (Hampshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    Being a student the letting agency was not the most approachable. Although, I am living in a non-student property, things do still get broken, where it would be the letting agents/landlords obligation to fix them. After phoning them repeatedly asking them to repair things they were utmost unfriendly on the phone usually giving short and snappy answers, telling me they would ring me back with more information the following day. They never did and I doubt they have ever chased it up. After enquiring regarding extending my contract, something actually in favour of the agency, I was charged £80, £78 of which were for the printing of a new sheet of paper and £2 were for the use of my card to pay this extortionate amount (is that even legal?!). Not only are they unfriendly and unhelpful but their "office" is the most desolate place you could think off, there are no chairs as such and it is highly uncomfortable. I strongly do not reccomend them.

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  8. 1
    person found this
    helpful.

    A 1-star review by 'displeasedtennant' 30/7/2012

    Branch:
    14 New Road (Southampton) (Hampshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    Having had a broken bath and broken shower for long periods of time, they came round to 'repair them' by putting gaffer tape over cracks, didn't even last a day, leaving us without cleaning facilities.

    When we got the property it was a total mess, and when we moved out we cleaned it to well beyond how we got it, yet they charged us extra for cleaning it when we moved out.

    Generally incredibly unhelpful, lazy and unpersonable money grabbing agents on the phone.

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  9. 1
    person found this
    helpful.

    A 5-star review by 'Ben' 20/6/2012

    Branch:
    14 New Road (Southampton) (Hampshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    I have recently been through the process of finding a proporty to rent with my fellow students with Tenant Direct and found the customer service to be professional, honest and speedy. I will continue to use tenant Direct through the next 2 years of my studies as it is rare to find an angency who deliver against thier promises.

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  10. 1
    person found this
    helpful.

    A 5-star review by 'Sebastian' 8/6/2012

    Branch:
    14 New Road (Southampton) (Hampshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    After having viewed several properties with several different agents we decided to rent a property through Tenant Direct and moved in, in July 2011. The property was an older property and during our tenancy we have had several maintenance issues arise, from a leaking washing machine to the boiler breaking down. We raised these issues with the Property Management Team and were very impressed with the level of service we received. Repairs were organised quickly and carried out within 24 hours. We recieved several calls from the agency after logging the issues keeping us informed as to when... (read more)

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  1. 2
    people found this
    helpful.

    A 1-star review by 'happytohavemoved' 7/6/2012

    Branch:
    14 New Road (Southampton) (Hampshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    Worst landlords I have ever had the displeasure of dealing with. Had 3 viewings, no basic questions were answered. AVOID THIS AGENCY!!!! They start off pleasant then once you have paid if you have any questions they are basically rude and have no, even basic, information.
    We rented a 5 bed property with 2 bathrooms, one large, to turn up to find that it had been changed to a 6 bed with 2 smaller bathrooms, the sixth room we would have no access to and rent would remain the same. When asking about the loss of space Jo said that if we were unhappy they could simply put it back on the market with the loss of our deposit as they hadn't signed the contract but we had they had the power to do this, which is nonsense as they had signed the contract.
    Even questions asked via email are ignored or they reply with irrelevant information.
    There are lots of better agencies in Southampton. Customer service here is zero.

    What could Tenant Direct do to change your mind??

    “Never want any dealings with this company again.”


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  2. View All Comments (1)by Hayden Ebert  07/06/2012

    In response your comments are completely unfair, you are refering to a property owned by our company. As you are well aware the property has been refurbished to an extremely high standard for your occupation. Some £60,000 was spent on renovations ready for you to move in. The problems encountered in planning are related to new legislation introduced after your reservation. Article 4 was introduced into planning legislation on March 23rd some months after you signed up for the property. This has meant we as a company were unfairly treated by the planning authorities and as soon as we we were aware of the refusal notice, which we will be appealing, we informed you immediately and offered you a number of options incuding finding you a new house or a refund. You chose for a refund of your deposit and agency fees....... This was done immediately the minute we received your bank details and will now be in your account.
  3. A 5-star review by 'T Harris' 20/5/2012

    Branch:
    14 New Road (Southampton) (Hampshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    I have had dealings with TD during the last 10/12 years in the capacity of a Landlord. All staff have always been polite, efficient, professional and I believe, fair to both myself and my tenants. It can sometimes be a difficult process but TD have remained unbiased and professional throughout every transaction. I would and have recommended their services and will continue to do so.

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  4. A 5-star review by 'Jclemment' 9/5/2012

    Branch:
    14 New Road (Southampton) (Hampshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    I rented with Tenant Direct when a was a student when we first moved in we had a few issues with maintenance and the property needed a clean but when we phoned in the property manager was really nice and came out and looked at our issues and then arranged for them to be taken care of , the cleaning was done on the same day and the other bits and pieces were sorted the next day. We built up a really good relationship with John who looked after us really well throughout the tenancy. I've read a few bad reviews on here but my experience was the opposite and I would really recommend them and I would use them again for my next house.

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  5. 4
    people found this
    helpful.

    A 1-star review by 'Student21' 9/5/2012

    Branch:
    14 New Road (Southampton) (Hampshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    Do not use this company. I'm a student and moved in to our first house with some friends. When we met with the agent and he should us around we asked about parking which we were promised (which was a lie) we also asked about some outside space as there was a court yard between our property and the one next door, the agent told us it was ours however on moving in the landlord had refused us access to it and even put a wood across the outside of our back door (which opens outwards) to stop us going out there. When looking round we noticed the kitchen floor was cracked and sinking, we were told... (read more)

    What could Tenant Direct do to change your mind??

    “To improve they need to vet there landlords better, They need to improve there communication and also they need to improve there customer service. When its your job to deal with the public (or anyone) you have to have brilliant customer service skills. They dont.”


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  6. 1
    person found this
    helpful.

    A 4-star review by 'Toby_s' 26/4/2012

    Branch:
    14 New Road (Southampton) (Hampshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    I was looking for a flat last summer with my girlfriend and got recommended by a friend to speak to Tenant Direct, I found them to be very friendly and approachable and they helped us negotiate a good deal on a property we were interested in. We are still living there now so they did a good job for us. We would use them again when looking for our next place.

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  7. A 5-star review by 'Elliebaxter' 19/4/2012

    Branch:
    14 New Road (Southampton) (Hampshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    I lived in a property managed by tenant direct for two years and I have had a good experience with them.
    We had a few issues throughout the tenancy with maintenance issues and they always responded quickly and the property managers were very friendly.

    All in all good job tenant direct :-)

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  8. 1
    person found this
    helpful.

    A 4-star review by 'Bob' 19/4/2012

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