Tenant Direct
based on 21 ratings. This website contains 20 user reviews of Tenant Direct.
Agent Information
Tenant Direct
Tenant Direct is an independent firm specialising in Property Management and Residential Lettings. As specialists in our field and are fully committed to providing a first class service tailored to the individual needs of Landlords and Tenants alike.
Offices / Branches
Tenant Direct has not joined our 'transparent agent' scheme yet.
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Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Tenant Direct, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews
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by 'T Harris' 20/5/2012
- Branch:
- 14 New Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have had dealings with TD during the last 10/12 years in the capacity of a Landlord. All staff have always been polite, efficient, professional and I believe, fair to both myself and my tenants. It can sometimes be a difficult process but TD have remained unbiased and professional throughout every transaction. I would and have recommended their services and will continue to do so.
Was this review helpful? Yes
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by 'Jclemment' 9/5/2012
- Branch:
- 2-3 Parkview 14 New Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I rented with Tenant Direct when a was a student when we first moved in we had a few issues with maintenance and the property needed a clean but when we phoned in the property manager was really nice and came out and looked at our issues and then arranged for them to be taken care of , the cleaning was done on the same day and the other bits and pieces were sorted the next day. We built up a really good relationship with John who looked after us really well throughout the tenancy. I've read a few bad reviews on here but my experience was the opposite and I would really recommend them and I would use them again for my next house.
Was this review helpful? Yes
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by 'Student21' 9/5/2012
- Branch:
- 14 New Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Do not use this company. I'm a student and moved in to our first house with some friends. When we met with the agent and he should us around we asked about parking which we were promised (which was a lie) we also asked about some outside space as there was a court yard between our property and the one next door, the agent told us it was ours however on moving in the landlord had refused us access to it and even put a wood across the outside of our back door (which opens outwards) to stop us going out there. When looking round we noticed the kitchen floor was cracked and sinking, we were told... (read more)
Was this review helpful? Yes
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by 'Toby_s' 26/4/2012
- Branch:
- 14 New Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was looking for a flat last summer with my girlfriend and got recommended by a friend to speak to Tenant Direct, I found them to be very friendly and approachable and they helped us negotiate a good deal on a property we were interested in. We are still living there now so they did a good job for us. We would use them again when looking for our next place.
Was this review helpful? Yes
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by 'Elliebaxter' 19/4/2012
- Branch:
- 14 New Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I lived in a property managed by tenant direct for two years and I have had a good experience with them.
We had a few issues throughout the tenancy with maintenance issues and they always responded quickly and the property managers were very friendly.All in all good job tenant direct :-)
Was this review helpful? Yes
-
by 'Bob' 19/4/2012
- Branch:
- 2-3 Parkview 14 New Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Helpful ,Friendly and Informative. New to southampton really did not know where to go the agent not only showed me some flats but took the time to show me around southampton. Did have an issue with key fob to underground garage this was dealt quickly by the property maintanance.
Was this review helpful? Yes
-
by 'qwerty' 20/2/2012
- Branch:
- 14 New Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Have had nothing with problems from the start.
Our shower broke, so much so water got into the electric and coming out the downstairs light switches. We called TD to let them know, they said they would call us back...nothing. We got someone in ourselves in the end. And actually they have still not asked about it!
Even though we have a contract that does not end until June, and then becomes a rolling contract, we have had people looking round since October. They tend to let themselves in as and when they please. They once even signed for some parcels whilst they were viewing, but then... (read more)
Was this review helpful? Yes
-
by 'Highfield student' 9/2/2012
- Branch:
- 14 New Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I see these guys have a few bad reviews on here... my experience was the opposite, I always found them friendly and good to deal with, we had a few maintenance issues, but most student houses do really... they dealt with them quickly, so we had no complaints.
Great selection of properties too, they were better than all the others we saw.Was this review helpful? Yes
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by 'Luca' 26/12/2011
- Branch:
- 14 New Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I let a property with them for 9 months (sept 2010 - jun 2011). Very quick to remind us to pay the rent even one day before the due date but incredibly lazy when it came to pay my deposit back (more than one month late)!They've come with visiting people even 1 week after we moved in).
Was this review helpful? Yes
-
by 'Dissapointed Student' 26/12/2011
- Branch:
- 14 New Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Dear Students and Potential Student of Southampton,
I insistend recomend you NOT to sign any contract with Tenant Direct. I was living one year in Southampton and had them as agency and it was the worsed I could suspeced.
- We had big issues with mildew, unfortunately I recognized it to late.
- And I was dicussing, in the end more arguing even with their boss, about that... I even got advice from the Students Help at the Uni, and I also went to the City Council to get advice... nothing changed! I even thought about but sueing them...
- In the end I was restoring the the room on my... (read more)Was this review helpful? Yes
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by 'Jessie J' 1/11/2011
- Branch:
- 14 New Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
This Lettings Agency is run by and employs ******. If you do sign a tenancy agreement with this lot PLEASE make sure you read it from start to finish as they will throw it at you every time you have a complaint and lay all responsibility with the tenant. They enjoy adding "admin charges" to anything they see fit. Apart from take my monthly rent, they did absolutely nothing for me and did not visit the flat once to check it was being kept in an appropriate state - if I had been the landlord I would have been extremely worried about this. When I first moved into the flat I rented, despite it being 'professionally cleaned' by them, it was in a disgusting state. My telephone calls where messages were left for them to call me back went unanswered and when I did speak to them, they either did not have a clue what was going on or were plain rude. Customer care is NOT one of their strong points. I would definitely NOT recommend them to anyone. I would rather live in a tent than rent from this bunch of amateurs. I recommend they all go on Customer Care courses.
Was this review helpful? Yes
-
by 'Hendry Ronnie' 9/8/2011
- Branch:
- 14 New Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Really bad service, will never go there again, staff absolutely rude and arrogant, the owner is very rude and doesnt give a monkey about the staff being very rude, dont use this agency! Go elsewhere!!!!!!
Was this review helpful? Yes
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by 'Gary' 22/7/2011
- Branch:
- 14 New Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
when looking at flat it was an absolute mess. the person showing us around said it would be repaired and repainted if we moved in 2 weeks later then originally planned. we agreed on this as we really liked the house and saw ourselves living there for a good few years. upon arrival to the house it was still a complete mess. it hadnt even been cleaned. there was dust mould and even rat poo around the house. the property manager later told us he had been in the day before to inspect the property, to go on and pass this property as habitable was a discrace. we did not feel comfortable sitting in the flat let alone sleeping or eating in there. we kicked up a massive fuss complaining and were told decorating and cleaning shouldl be done by wed next week (we moved in on friday).. the cleaning got done on monday. but as i was impatient i decided to do the decorating myself. 3 weeks later the only decorating that has been done has been by myself. maintanence still needs to done and mould has been removed by myself. if posible avoid this company
Was this review helpful? Yes
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by 'disgruntled' 12/6/2011
- Branch:
- 14 New Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Awful agency.... horrendous fees, rude unhelpful staff. They used to just let themselves in to the flat with no warning. Had to go to environmental health before they would repair the massive leak in the ceiling, the heating that was broken and a hole in the front door where a cat flap was once installed!! Never ever go to this agency if you have any sense!!
Was this review helpful? Yes
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by 'Lbpound' 11/4/2011
- Branch:
- 14 New Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Very helpful when asked questions about what I needed to do when I moved in. If they couldn't answer there and then they called me back within the hour with the answer to my question. Always found telephone manor to be polite. Members of staff always looked professional.
Was this review helpful? Yes
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by 'ltolivier' 5/4/2011
- Branch:
- 14 New Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Really bad!
Don't use these guys, you sign a 12 month contract, then they say you have to leave after 6 months, when you leave, they want to make you pay for the 12 months! They are very rude! If you point out their mistakes, they threaten you with court action.Was this review helpful? Yes
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by 'Dave' 8/2/2011
- Branch:
- 14 New Road
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Terrible agency. Been looking for a house for ages. Organised 4 viewings in this time when they offered to show us round a number of houses.
The first two times no-one turned up to meet us, and we had to rearrange. The third time someone turned up and showed us round a few houses, but hadn't pre-warned the tenants, so some people didn't let us look around their house. On the fourth time, an estate agent did turn up, but 45 minutes, and countless phonecalls past the time we agreed.
Was this review helpful? Yes
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by 'Charlieash' 6/1/2011
- Branch:
- 14 New Road
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Do not use this agency. Rude, and unhelpful.
Go elsewhere, you will regret ever using this agency.Was this review helpful? Yes
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by 'jw' 4/12/2010
- Branch:
- 14 New Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Show you a property then leave you in the hands of dreadful landlords and are then rude on the phone. Find another agency!
Was this review helpful? Yes
-
by 'Alex Portnoy' 14/9/2010
- Branch:
- 14 New Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Do not rent from this company. Will hound you for deposit money and then repeatedly fob you off when you want to actually move in. Have paid several weeks rent and not been 'allowed' into the house. There are plenty of agents in Southampton, use another one.
Was this review helpful? Yes
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by 'robo' 12/7/2010
- Branch:
- 14 New Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'robo' rated Tenant Direct but did not write a review.
 we also asked about some outside space as there was a court yard between our property and the one next door, the agent told us it was ours however on moving in the landlord had refused us access to it and even put a wood across the outside of our back door (which opens outwards) to stop us going out there. When looking round we noticed the kitchen floor was cracked and sinking, we were told that would be fixed. We were also told the house would be cleaned which it wasnt. The first day I walked across my kitchen floor and my feet were black with dirt. TD were terrible not only did they lie to us in the viewing when calling they never returned my calls. Our boiler broke and it took me 15 phones calls plus half a dozen emails to the agents for someone to come out to us and finally fix it. Since then we\'ve had countless problems with the house and they have never come no matter how much we call. The staff are rude! I don\'t like being rude but I spoke with a lady at the company and made a complaint, I tried to be polite but just give her the details of my complaint, she became extremely rude and even started raising her voice to me, in the end I stopped the conversation with her and emailed the manager, I\'ve never had an apology. I\'m only glad that my time there come to an end and I NEVER have to deal with them again./&display=popup&link=http://www.allagents.co.uk/review/24365/&redirect_uri=http://www.allagents.co.uk/review/24365/ "Share on your Facebook Wall"){kind=logo}
/&display=popup&link=http://www.allagents.co.uk/review/23256/&redirect_uri=http://www.allagents.co.uk/review/23256/ "Share on your Facebook Wall"){kind=logo}
 were in the house. The front was left unlocked on one occasion, always good!
But the worst incident was when I had to borrow the spare set of keys as I had left mine at work, I went in to ask for them and no one even asked who I was or why I wanted them, just handed them over. I could have been anybody!
I agree with previous statement, they only thig they are quick to sort a dn always reliable for is collecting rent./&display=popup&link=http://www.allagents.co.uk/review/19386/&redirect_uri=http://www.allagents.co.uk/review/19386/ "Share on your Facebook Wall"){kind=logo}
. Very quick to remind us to pay the rent even one day before the due date but incredibly lazy when it came to pay my deposit back (more than one month late)!They've come with visiting people even 1 week after we moved in)./&display=popup&link=http://www.allagents.co.uk/review/16886/&redirect_uri=http://www.allagents.co.uk/review/16886/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=This Lettings Agency is run by and employs ******. If you do sign a tenancy agreement with this lot PLEASE make sure you read it from start to finish as they will throw it at you every time you have a complaint and lay all responsibility with the tenant. They enjoy adding "admin charges" to anything they see fit. Apart from take my monthly rent, they did absolutely nothing for me and did not visit the flat once to check it was being kept in an appropriate state - if I had been the landlord I would have been extremely worried about this. When I first moved into the flat I rented, despite it being 'professionally cleaned' by them, it was in a disgusting state. My telephone calls where messages were left for them to call me back went unanswered and when I did speak to them, they either did not have a clue what was going on or were plain rude. Customer care is NOT one of their strong points. I would definitely NOT recommend them to anyone. I would rather live in a tent than rent from this bunch of amateurs. I recommend they all go on Customer Care courses./&display=popup&link=http://www.allagents.co.uk/review/14668/&redirect_uri=http://www.allagents.co.uk/review/14668/ "Share on your Facebook Wall"){kind=logo}
.. the cleaning got done on monday. but as i was impatient i decided to do the decorating myself. 3 weeks later the only decorating that has been done has been by myself. maintanence still needs to done and mould has been removed by myself. if posible avoid this company/&display=popup&link=http://www.allagents.co.uk/review/15286/&redirect_uri=http://www.allagents.co.uk/review/15286/ "Share on your Facebook Wall"){kind=logo}
