Surrey & Hants
based on 3 ratings. This website contains 3 user reviews of Surrey & Hants.
Branch Rankings
| This branch is ranked in the UK |
16322 out of 16511 |
| This branch is ranked in Guildford |
396 out of 400 |
| This branch is ranked in the GU7 area |
15 out of 15 |
Agent Information
Surrey & Hants
It is Surrey and Hampshire Property Services' policy that once a landlord puts their trust in one of their representatives, they will be dealing with that representative from then on. With this in mind, Surrey and Hampshire Property Services can proudly boast that, above all, the landlord comes first.
Offices / Branches
- Guildford - 6b Queen Street, Godalming,
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Customer Reviews
-
by 'Graduate' 27/10/2011
- Branch:
- 6b Queen Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
All letting agents will charge ridiculous fees but Surrey and Hants are the worst agents I have dealt with. They charge for everything which would be fine if they were an effective agent but they were awful. We worked so hard to look after the house to receive our full deposit back but they still charged us a £240 "release fee" on our deposit.
At one point we were without running cold water in the house (which is a legal requirement of any rental property) and it took Surrey and Hants 3 months to contact the landlord even with our weekly calls. In fact they didn't bother... (read more)
Was this review helpful? Yes
-
by 'Imbros' 13/4/2011
- Branch:
- 6b Queen Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
If I can prevent it I will never use these people again! Their lack of communication is from time to time very frustrating. Once they have your money they will go completely quiet!
Was this review helpful? Yes
-
by 'Matt' 11/4/2011
- Branch:
- 6b Queen Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The co-tenant we lived with stopped paying her rent. Naughty girl. Surrey & Hants didn't tell us this and instead allowed interest to accure while the contract ran. Annoying, but no disaster - it's only 4.5%.
I said I'd pay her rent for her, but Surrey & Hants seemed to think 4.5% on £425 for two months equals £250 in interest. They also deducted £120 in fees that weren't in any contract that we signed, amongst many other errors I won't bore you with. I tried to reason but they told me to go away (but in nastier words).
In the end, as they would only return £200 of our deposit, I sued. Upon receiving the claim the landlord's solicitor was incredibly apologetic and agreed they would pay everything back immediately - over £700 without fuss once someone who was a) qualified and b) intelligent got involved. Of course, I still paid the landlord's the co-tentant's outstanding rent.
Actual interest due: £4.55.
Was this review helpful? Yes
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=All letting agents will charge ridiculous fees but Surrey and Hants are the worst agents I have dealt with. They charge for everything which would be fine if they were an effective agent but they were awful. We worked so hard to look after the house to receive our full deposit back but they still charged us a £240 "release fee" on our deposit.
At one point we were without running cold water in the house (which is a legal requirement of any rental property) and it took Surrey and Hants 3 months to contact the landlord even with our weekly calls. In fact they didn't bother contacting the landlord until we decided to withhold rent from them. After telling them we refused to pay rent until they fixed our water a plumber suddenly turned up immediately the next morning. However, at the end of our tenancy they gave us bad references because of this action (they still made us pay for these references knowing that they would show this). Of course rather than explaining to our next land lord that we choose to withhold rent due to their incompetence and blatant failure to perform their role as an agent, they decided to hide this. Terrible, useless and expensive. Do not waste your time with them./&display=popup&link=http://www.allagents.co.uk/review/14429/&redirect_uri=http://www.allagents.co.uk/review/14429/ "Share on your Facebook Wall"){kind=logo}
.
In the end, as they would only return £200 of our deposit, I sued. Upon receiving the claim the landlord's solicitor was incredibly apologetic and agreed they would pay everything back immediately - over £700 without fuss once someone who was a) qualified and b) intelligent got involved. Of course, I still paid the landlord's the co-tentant's outstanding rent.
Actual interest due: £4.55./&display=popup&link=http://www.allagents.co.uk/review/9564/&redirect_uri=http://www.allagents.co.uk/review/9564/ "Share on your Facebook Wall"){kind=logo}
Agent Details for Surrey & Hants
Godalming
Guildford
Surrey
GU7 1BD
Registered with:
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Review Statistics for Surrey & Hants
Review Summary
- Total Reviews:
- 3
- Total Ratings:
- 3
- First Review :
- 11/04/2011
- Latest Review:
- 27/10/2011
Overall Review Performance
- Recommend :
- 0
- Disapprove :
- 3
Individual Services Review Performance
| From Landlords | From Tenants | From Vendors | From Buyers |
|---|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:3 | Disapprove:0 | Disapprove:0 |
| Surveys | Conveyancing | Lettings (Prospect) | Sales (Prospect) |
|---|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:0 | Disapprove:0 |
| They manage our building | They are our factor | They manage our estate |
|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:0 |
Staff Members
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Complaints Procedure
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