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Strutt & Parker

Agent rating: 1.5 out of 5.0 based on 10 ratings. This website contains 9 user reviews of Strutt & Parker.


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  • Sales (as a Vendor)1
  • Sales (as a Buyer)0
  • Sales (Prospective customer)2

  • Lettings (as a Landlord)1
  • Lettings (as a Tenant)4
  • Lettings (Prospective customer)2
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This firm is ranked 10769 out of 12725 in the UK

Overall Customer Rating

1.50 out of 5.00

  • 1 recommend
  • 9 disapprove

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League Table Rankings:

Agent Information

As one of the leading agents in the selling, buying, and letting of country town houses, cottages, London houses and flats, new homes, farms and estates, and residential development land, we have expert local knowledge backed up by national expertise to ensure you receive a quality service.

Strutt & Parker has not joined our 'transparent agent' scheme yet.

"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
 
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Strutt & Parker, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.

Customer Reviews

Page last updated on: 22-Nov-2014 10:43:02

  1. A 2-star review by 'Andy05' 29/8/2014

    Branch:
    66 Sloane Street (Chelsea) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Alice Umfreville, Veronica Carnegy
    Postcode
    SW3
    Rent PCM
    £2600
    Experience:
    Would you use the agent again? No
     
    Alice UmfrevilleVeronica Carnegy

    Rated below average for the reasons that follow. This is an old-line estate agency with a generally good public reputation. We listed our property with them first for sale, and then for sale or letting. They found a buyer and took the property off the market, assuring us there was 'no doubt' that completion would take place. We dissented at first, but they left it off the PrimeLocation Web site and we didn't argue. Needless to say, at the last minute the buyers had remorse and pulled out. There was no follow-up buyer at an acceptable price anywhere near the original offer (they came up with a... (read more)

    Comments on the Agents fees

    “THE FEE NEGOTIATED FOR BOTH THE SALE (WHICH WILL NOT NOW TAKE PLACE, AND WE WILL NOT USE THIS BROKER FOR ANY FUTURE BUSINESS) AND FOR THE RENTAL WERE FAIR AND REASONABLE.”


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  2. A 1-star review by 'amphibious' 27/8/2014

    Branch:
    No branch selected
    Services:
    Sales (Prospective customer)
    Staff Member
    No staff selected.
    Postcode
    BN5
    Sold Price
    £1100000
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    1) Pressured sales, hurry to appoint a surveyor, solicitors. Threaten the property would be lost if we didn't act quickly - of course carefully avoiding such in email communications
    2) Poor due diligence (property lacked relevant permissions)
    3) Poor customer service (washing their hands of all responsibility)
    Avoid this firm if even remotely possible

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  3. A 1-star review by 'egino' 23/7/2014

    Branch:
    No branch selected
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    SW6
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    Here is what happened when my wife and I rented a two bedroom flat in Fulham with Strutt & Parker last May.

    The moment we walked into the property we realised that it was not professionally cleaned as we had been told and we also found several things left by the previous tenants which we had to carry out ourselves. We examined the property from top to bottom and by the time we got to the kitchen we discovered that under the kitchen units there were hundreds of mice droppings, sign of a clear ongoing mice infestation.
    We left the property in shock and my wife, who was in her 32nd week... (read more)

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  4. A 1-star review by 'LP' 29/4/2014

    Branch:
    41 High Street (Market Harborough) (Leicestershire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    LE16
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    Absolutely terrible. Do not use! I would not recommend them. They are completely unethical. Awful customer service, lack of any understanding.

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  5. A 1-star review by 'GiG' 5/4/2014

    Branch:
    No branch selected
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    OX
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    We went to view a property. Sent in our references which came back in less than 48 hours. We were told it would be presented when in fact we were only a second place tenant as they were looking for a smaller family. We not that big (5 in total) and this was a 4 bedroom house with 2 bathroom, 3 cloackrooms and was on a land with wide open spaces.

    Needless to say that Robin had an arrogance and misled us. But he disillusioned himself into stating that he hadnt. Even his head office took his side and had an arrogant air about them.

    This company shouldnt be allowed to trade. They have no interest in people, They only interested in Landlords and even then in only deceiving them.

    I think if you look at them as a whole they are discriminatory, arrogant and possibly racist. They love the power they hold and have no interest in customer service.

    I wouldnt use them again, even for my properties I own.

    What could Strutt & Parker do to change your mind??

    “You cant change this company. They not interested in clients. They have too many big contracts and they not going to change. Time will tell when they one day start loosing clients and tenants because of their attitude. I think a new management structure who are customer service orientated might help. But whoever runs this company should be axed. They no good at what they doing.”


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  6. 1
    person found this
    helpful.

    A 1-star review by 'Penny' 11/6/2013

    Branch:
    4 Upper King Street (Norwich) (Norfolk)
    Services:
    Lettings (Prospective customer)
    Staff Member
    No staff selected.
    Postcode
    NR 9
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    Having identified a suitable property in Scoulton to rent via Rightmove, I sent two emails requesting a viewing; there was no response to either. I also rang Strutt & Parker twice - the first time I was instructed someone would contact me the following week (I was right not to hold out much hope!) and the second time I spoke at last spoke directly to the Lettings Department. This woman was at best surly and unhelpful and made me feel as though I was taking up her valuable time by bothering her with a genuine enquiry! The upshot of our 'conversation' was that they wouldn't be able to help as the property was only available for long-term tenants, I.e. those prepared to live there for years. When I pointed out that the advert stated 'minimum 12 month let' I was told that this was more of a guideline & Strutt & Parker would only let to clients THEY liked...unbelievable!!!! I will NEVER deal with this company again in any respect - avoid like the plague!

    What could Strutt & Parker do to change your mind??

    “Being helpful would be a good start - perhaps a customer service course..?”


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  7. 5
    people found this
    helpful.

    A 1-star review by 'Bad_Agents' 16/11/2012

    Branch:
    No branch selected
    Services:
    Lettings (Prospective customer)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    Where do I begin? First of all we phoned to view a house; I will admit that the member of staff to whom we spoke was kind and friendly. We asked if we would be able to view as soon as possible but she stated that Matthew Hague would not be able to do so for a week as he would not be in the area. After a week had gone by we viewed the house. Upon entering we found Matthew in the kitchen of the house with his head in school work, he was not interested in us or the property. When we entered the master bedroom we was taken aback by the infestation of flies, Matthew tried to brush it off as... (read more)

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  8. 2
    people found this
    helpful.

    A 1-star review by 'Scuba' 13/12/2011

    Branch:
    No branch selected
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? No
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    My roof leaks and has never been fixed. Bad agent do not use!!

    What could Strutt & Parker do to change your mind??

    “Fixed the leaking roof after it was reported.”


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  9. 3
    people found this
    helpful.

    A 1-star review by 'notostruttandparker' 11/5/2011

    Branch:
    No branch selected
    Services:
    Sales (Prospective customer)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    I called for more property details before arranging a viewing and was told that the front of the property was 'quite ugly that's why there was no photo', also wanted to know the catchment schools, was told that the agent was 26 years old and not something he had looked into and offered no help, perhaps the property marketed at £800k is beneath them to sell!!. Would highly recommend sales training as extremely arrogant and very off putting. Hence no viewing made and certainly wouldn't want to meet salesman (if you can call him that!).

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  10. A 5-star review by 'Simon' 16/6/2008

    Branch:
    100 Longwater Avenue (Green Park) (Reading) (Berkshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image





    User 'Simon' rated Strutt & Parker but did not write a review.

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