Sterling Estate Agents (Herts & London)

Reviewed by YY on 21st June 2008

Services: Lettings (as a Landlord)
Property: Residential
Experience: Would you use the agent again?  No

I totally agree with M in the previous review about Sterling. We have been let down trememdously and will not use them ever again.

We are letting our house 2 MONTHS AHEAD before we are leaving the country through Sterling. We thought leaving it a bit more time should secure us a better tenant and smoother process before we go. They did manage to find a tenant in 2 weeks, but the contract remained unsigned from the tenant until 2 weeks before our departure, when I really could not stand it and chased and chased - until one day I found out from their website that our property has gone back to the market again - and we are only less than 2 weeks away from our departure!!!!!! How ridiculos is this??

The feedback speed is appauling and it seems no one cares once they completed their sales mission. How can I let someone like this manage my property while I am abroad?

The person Becky is particularly unhelpful and rude. Whenever we were on the phone she sounded impatient and wouldn't let me finish. The other staff are OK but the feedback is still appaulling.

Landlords, please don't use Sterling to manage you property if you are looking for fully managed service.

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Reviewed by M on 28th January 2008

Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?  No

I recently moved to the Hertfordshire, UK, area from the USA. My husband went through the initial process of scouting property, signing the agreements, etc. When I got to the country, I put my signature on the documents, thus making me a legal tenant as well.

When my husband first viewed the property, he brought it to their attention that the hot water tap in the bathtub had a continuous stream of water, which was causing extense limescale damage to the tub's surface. He was told a plumber would be out that week to fix the issue.

November comes and goes, I arrive, still no plumber. We made numerous phone calls to Sterling and were told that we would have to wait for the plumber to contact us as they had only one on retainer.

December comes and goes, and the leaking tap gets continously worse. We eventually got a plumber the second week of January. He informed us the entire tap will need to be replaced as the limescale damage was so bad due to how long it had gone unfixed.

Currently we have an issue with our neighbors and the stench that comes through a shared vent, which we are not permitted to cover. The agent I spoke with (Becky) was unhelpful, rude, and refused to let me finish a sentence before interrupting me with her uninformed opinion. She was hateful when I went to sign the lease. She was unhelpful throughout the plumber debacle.

The only person that was remotely helpful was a woman named Karen. I have since written a letter to the property owner informing him of the shoddy job Sterling is doing managing his property. If you pay a fee to a company, you expect a bit more help and consideration.

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