St Moores Letting & Property Management
based on 3 ratings. This website contains 3 user reviews of St Moores Letting & Property Management.
Branch Rankings
| This branch is ranked in the UK |
1196 out of 16511 |
| This branch is ranked in Southampton |
23 out of 324 |
| This branch is ranked in the SO15 area |
9 out of 52 |
Agent Information
St Moores Letting & Property Management
We are an independent, premier, specialist residential letting and management company with a wealth of experience. We are dedicated to ensuring that you and your property receive the most professional service available ensuring that your home and its wellbeing is in the safest hands.
Offices / Branches
- Southampton - 36 London Road, Hampshire
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Customer Reviews
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by 'NotImpressed' 15/10/2011
- Branch:
- 36 London Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
During tenancy there were... Well lets just say a lot of problems. Every time a new one cropped up we'd report it straight away, and then a second and third time and nothing would happen.
Well, sometimes we'd get a letter back stating "This has been passed on to the landlord" followed by a return letter from the landlord effectively insulting us.
Examples of this were a toilet which didn't flush, an illegally placed gas meter, electric tripping self out for no reason, a light fixture which we found was held in by a wire only (and it wasn't a light light fixture... (read more)
Was this review helpful? Yes
-
by 'Happy Landlord' 3/3/2010
- Branch:
- 36 London Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
After sacking an extremely bad agent I went to St. Moores with some distrust of letting agents, but I am happy to say that St. Moores have demonstrated professionalism and thoroughness while maintaining a friendly and helpful approach. Their service has been truely refreshing. They even take care of the things that need looking after between tenants which is very important to me as an overseas landlord.
The first tenant St. Moores found for me wasn't great (not good at paying the rent), but St. Moores staff handled the situation and found me a new, better tenant who is thankfully payiong teh rent without any trouble.
I am very glad to have made the switch to St. Moores. Peace of mind is important to me and this is something they provide.
Was this review helpful? Yes
-
by 'southy123' 20/1/2008
- Branch:
- 36 London Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Always 100% proffessional. We lived in a manged property and if the hoover etc broke we would have another within hours. They were brilliant. Nice friendly office who really tried to help.
They charged for late rent letters which was annoying but standard!!
Was this review helpful? Yes
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=During tenancy there were... Well lets just say a lot of problems. Every time a new one cropped up we'd report it straight away, and then a second and third time and nothing would happen.
Well, sometimes we'd get a letter back stating "This has been passed on to the landlord" followed by a return letter from the landlord effectively insulting us.
Examples of this were a toilet which didn't flush, an illegally placed gas meter, electric tripping self out for no reason, a light fixture which we found was held in by a wire only (and it wasn't a light light fixture either)
Now at the end of tenancy our landlord has tried to shift the entire cost of repairs etc on to us, while we've been trying to go through the legal channels to sort this, every other response from the landlord has been a "no you're paying the full amount 'throw in insult about how we treated the propperty'" St Moores has done a terrible job of mediating throughout.
What's worse is now we're going through TDS, St Moores is refusing to send us some of the details requested on the basis that "They were paid for by the landlord (photos etc)" Okay then, if that's true could we kindly have the admin fees back which were meant to pay for all that stuff.
Also a note, a few of the documents we needed to go through TDS we were never given. I had to request them seperately despite the fact that, according to TDS we should have been given them on moving in.
Additionally to this while looking for propperties the vast majority were in a bad state of repair, the few which weren't we were actually informed by the current tenants of other problems which hadn't been fixed (bug infestations etc)
We were informed that only ourselves and st moores had keys to the property. We find out midway through the year another letting agency also has a key when they let themselves in to do a viewing. I politely refused them and contacted st moores who informed us "Oh the landlord can do what he likes with regards to other agencies and giving out of keys" Bullshit he can.
I'm sorry, the more I'm writing this, the more annoyed I am at St Moores. For a Landlord great they have your best interests at heart. For a tenant... Look elsewhere because they're going to try to screw you at every corner.../&display=popup&link=http://www.allagents.co.uk/review/14030/&redirect_uri=http://www.allagents.co.uk/review/14030/ "Share on your Facebook Wall"){kind=logo}
, but St. Moores staff handled the situation and found me a new, better tenant who is thankfully payiong teh rent without any trouble.
I am very glad to have made the switch to St. Moores. Peace of mind is important to me and this is something they provide./&display=popup&link=http://www.allagents.co.uk/review/4509/&redirect_uri=http://www.allagents.co.uk/review/4509/ "Share on your Facebook Wall"){kind=logo}
Agent Details for St Moores Letting & Property Management
Southampton
Hampshire
SO15 2AG
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Review Statistics for St Moores Letting & Property Management
Review Summary
- Total Reviews:
- 3
- Total Ratings:
- 3
- First Review :
- 20/01/2008
- Latest Review:
- 15/10/2011
Overall Review Performance
- Recommend :
- 2
- Disapprove :
- 1
Individual Services Review Performance
| From Landlords | From Tenants | From Vendors | From Buyers |
|---|---|---|---|
| Recommend:1 | Recommend:1 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:1 | Disapprove:0 | Disapprove:0 |
| Surveys | Conveyancing | Lettings (Prospect) | Sales (Prospect) |
|---|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:0 | Disapprove:0 |
| They manage our building | They are our factor | They manage our estate |
|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:0 |
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