Springbok Estate Agents in Manchester
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    Shannon
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    Ali
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    Natalie
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    Nick
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    Jenna
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    Yasmin
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    Florence
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    Matthew
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    Peter
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    Ian
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    James
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    Caroline
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    Daniel
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    Ahmed
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    Charlotte
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    Lexy
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    Laura
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    Kate
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    Rebekah
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    Aaron
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    Lauren
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    Kevin
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    Marc
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    Jess
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    Geoff
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    Edward
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    Lee
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    David
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    Karl
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    Adam
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    Ryan
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    Barbara
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    John
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    Jessica
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    Rachel
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    Tom
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    Kassandra
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    Kathryn
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    Ashley
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    Thomas
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    Jordan
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    Linda
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    chelcie
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    neil
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    Kristina
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    Sunil
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    Kate Lees
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    Steve
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    Hilary Cooper
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    Rachel Leaver
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    Ashley Wood
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    Emma Lovell
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    Richard Huckvale
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    Michael Carrington
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    John Baker
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    Jessica Langlands
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    Natalie Jackson
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    David Ratcliffe
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    Laura roberts
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    Sarah O Leary
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    Yasmin Meskyzadeh
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    Laura oberin
No description for branch.


Areas covered
  • National

 
5 Star Review
Feb 09,2016
Minithumbup
By:
Feb 09,2016
Featured Review
0 people found
this helpful
recently sold my property with you as this is the first time ive ever done this was quite nervous.had help every step of the way with phone calls and texts keeping me updated.very professional and friendly service.thanks...
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Comment on agent fees
fees were slightly higher than I expected but are in line with most high street estate agents
Was this helpful? Yes
5 Star Review
Feb 07,2016
Minithumbup
By:
Feb 07,2016
Featured Review
0 people found
this helpful
Springbok manged in 6 weeks what my local Estate Agents failed to do in 14 months. Infact after 6 weeks we had 2 couples interested in our house. Communication throughout the whole transaction was first class, and we got the price I told Springbok I wanted. Yasmin kept me informed all the time. Springbok certainly took some of the stress out of moving, and everyone we had contact waith was so helpful, thank you....
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Comment on agent fees
Fair
Was this helpful? Yes
5 Star Review
Feb 05,2016
Minithumbup
By:
Feb 05,2016
Featured Review
0 people found
this helpful
Excellent service. Springbok did what other estate agents couldn't. They sold our house hassle free with great communication. Laura Obrien was fabulous she kept us updated and chased all the parties in the chain to ensure we all were happy and made a stressful move easier Many thanks for a great service...
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Comment on agent fees
A little high but great service
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By: Laura O'Brien
Feb 05, 2016
Thank you Kathryn for taking the time to complete a review. Your feedback has been passed to Laura and the Team. We are extremely happy to hear you were satisfied with the service you received from ourselves and that you felt the whole thing was hassle free. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok...................
5 Star Review
Feb 05,2016
Minithumbup
By:
Feb 05,2016
Featured Review
0 people found
this helpful
Springbok were professional yet friendly and easy to work with. They always returned my calls promptly and went the extra mile to help when things were moving slowly....
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Comment on agent fees
A couple of fees were hidden in the small print but this seems to be typical of solicitors
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5 Star Review
Feb 04,2016
Minithumbup
By:
Feb 04,2016
Featured Review
0 people found
this helpful
I am truly amazed with Springbok, the whole process from start to finish was so quick and easy. I originally listed my property with a local estate agents, it was on the market for 10 months, with fortnightly local newspaper advertisements, a window advert and a listing on an online site but unfortunately they failed to find us a buyer. From the first point of contact with Springbok to a confirmed buyer was under two weeks, thanks to the efficiency of the staff and their numerous advertising si...
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Comment on agent fees
The fees are slightly higher than our local estate agents, however considering the short timescale from signing with Springbok to completion we found it to be good value.
Was this helpful? Yes
5 Star Review
Feb 09,2016
Minithumbup
By:
Feb 09,2016
0 people found
this helpful
recently sold my property with you as this is the first time ive ever done this was quite nervous.had help every step of the way with phone calls and texts keeping me updated.very professional and friendly service.thanks...
read full review
Comment on agent fees
fees were slightly higher than I expected but are in line with most high street estate agents
Was this helpful? Yes
5 Star Review
Feb 07,2016
Minithumbup
By:
Feb 07,2016
0 people found
this helpful
Springbok manged in 6 weeks what my local Estate Agents failed to do in 14 months. Infact after 6 weeks we had 2 couples interested in our house. Communication throughout the whole transaction was first class, and we got the price I told Springbok I wanted. Yasmin kept me informed all the time. Springbok certainly took some of the stress out of moving, and everyone we had contact waith was so helpful, thank you....
read full review
Comment on agent fees
Fair
Was this helpful? Yes
5 Star Review
Feb 05,2016
Minithumbup
By:
Feb 05,2016
0 people found
this helpful
Springbok were professional yet friendly and easy to work with. They always returned my calls promptly and went the extra mile to help when things were moving slowly....
read full review
Comment on agent fees
A couple of fees were hidden in the small print but this seems to be typical of solicitors
Was this helpful? Yes
5 Star Review
Feb 05,2016
Minithumbup
By:
Feb 05,2016
0 people found
this helpful
Excellent service. Springbok did what other estate agents couldn't. They sold our house hassle free with great communication. Laura Obrien was fabulous she kept us updated and chased all the parties in the chain to ensure we all were happy and made a stressful move easier Many thanks for a great service...
read full review
Comment on agent fees
A little high but great service
Was this helpful? Yes
By: Laura O'Brien
Feb 05, 2016
Thank you Kathryn for taking the time to complete a review. Your feedback has been passed to Laura and the Team. We are extremely happy to hear you were satisfied with the service you received from ourselves and that you felt the whole thing was hassle free. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok...................
5 Star Review
Feb 04,2016
Minithumbup
By:
Feb 04,2016
0 people found
this helpful
I am truly amazed with Springbok, the whole process from start to finish was so quick and easy. I originally listed my property with a local estate agents, it was on the market for 10 months, with fortnightly local newspaper advertisements, a window advert and a listing on an online site but unfortunately they failed to find us a buyer. From the first point of contact with Springbok to a confirmed buyer was under two weeks, thanks to the efficiency of the staff and their numerous advertising si...
read full review
Comment on agent fees
The fees are slightly higher than our local estate agents, however considering the short timescale from signing with Springbok to completion we found it to be good value.
Was this helpful? Yes
5 Star Review
Feb 01,2016
Minithumbup
By:
Feb 01,2016
0 people found
this helpful
Most amazing service. So impressed that it took 3 weeks to complete. Went so smooth and we're very helpful when gad questions as been first time buyer....
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Comment on agent fees
Really good for the money
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By: Laura O'Brien
Feb 01, 2016
Thank you Eleanor for taking the time to complete a review. Your feedback has been passed to Laura and the Team. We are extremely happy to hear you were satisfied with the service you received from ourselves and the solicitors, and that you felt that it was a smooth process from start to finish. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok...............
5 Star Review
Jan 30,2016
Minithumbup
By:
Jan 30,2016
0 people found
this helpful
I turned to Springbok Properties after having my property for sale with a well known estate agents for six months with no sale. From start to finish Springbok kept me upto date every step of the way. I had a sale in around six weeks of Springbok marketing my property. A big thankyou to Natalie Jackson for keeping me informed and making the sale as easy as possible. Would be happy to recommend....
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Comment on agent fees
Good
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5 Star Review
Jan 23,2016
Minithumbup
By:
Jan 23,2016
0 people found
this helpful
A first class service from Springbok from start to finish. Had an offer that I accepted within 2 weeks and was kept informed by Ryan and Natalie constantly. There was a couple of stickups but Natalie sorted them as quickly as possible I would definitely use springbok again....
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5 Star Review
Jan 19,2016
Minithumbup
By:
Jan 19,2016
0 people found
this helpful
Springbok property did a great job in selling my property, They keep you up to date so no guessing, my contact was Rachelle Lever who was great . The solicitors were first class, b Barrass and White whey also first class , you could always get to speak to who you wanted. All in all great job thank you....
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Comment on agent fees
Good
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By: Rachel Leaver
Jan 19, 2016
Thank you Alan and Diane for taking the time to complete a review. Your feedback has been passed to Rachel and the Team. We are extremely happy to hear you were satisfied with the service you received from ourselves and the solicitors, and that you felt that you were fully updated from start to finish. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok...........
5 Star Review
Jan 18,2016
Minithumbup
By:
Jan 18,2016
0 people found
this helpful
I found the service springbok to be excellent, I'd tried other selling agent previously n they offered a ridiculous amount, we needed a quick sale for personal reasons, springbok kept us up to date with the progress of the dale throughout, I didn't have to do anything springbok did it all for us, I would certainly recommend their services to anyone willing a property...
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Comment on agent fees
I haven't sold a property before so the agent was very helpful explaining what to expect
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By: springbok properties
Jan 18, 2016
Thank you for taking the time to complete a review. Your feedback has been passed to Jessica and the Team. We are extremely happy to hear you found our service to be excellent and that you felt that you were fully updated from start to finish. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok.....
5 Star Review
Jan 15,2016
Minithumbup
By:
Jan 15,2016
0 people found
this helpful
We got in touch with Springbok as we needed to sell our house fast. We already had another house ready to move into and needed ours sold quickly. From start to finish, we were kept informed of everything that was happening with our house sale. They told me it could take up to 6 weeks but we completed within 4 weeks. The members we dealt with were well always happy to help. I would highly recommend this agency for anyone wanting to sell their house without the hassle of advertising through regula...
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Comment on agent fees
Quite expensive but well deserved
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By: Laura O'Brien
Jan 15, 2016
Thank you for taking the time to complete a review. Your feedback has been passed to the Team. We are extremely happy to hear you were satisfied with the service you received and that you felt that you were fully updated from start to finish. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok............
5 Star Review
Jan 15,2016
Minithumbup
By:
Jan 15,2016
0 people found
this helpful
Rachel leaver was on the ball from the start, she made us feel at ease and explained everything in our language, she answered all our questions and was quick in getting back to us, all in all she made life so much easier and took the stress out of it thank you Rachel...
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Comment on agent fees
Very good price for what she did
Was this helpful? Yes
By: Rachel Leaver
Jan 15, 2016
Thank you Alan and Diane for taking the time to complete a review. Your feedback has been passed to Rachel and the Team. We are extremely happy to hear you were satisfied with the service you received and that you felt that you were fully updated from start to finish. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok........
5 Star Review
Jan 14,2016
Minithumbup
By:
Jan 14,2016
0 people found
this helpful
I was really impressed with the service I received from Springbok. They kept me updated every step of the way and made the sale of my property go through smoothly. They also managed to get the highest possible price for the property & had someone purchase within 6 weeks of the advertising it (it had been on with a previous estate agent for 9 months prior to this) overall a Grade A service and will definately use them again....
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Comment on agent fees
higher than some but the quality of service and speed of sale means i would be happy to pay this again.
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By: Laura O'Brien
Jan 14, 2016
Thank you Mr Wyatt for taking the time to complete a review. Your feedback has been passed to the Team. We are extremely happy to hear you were satisfied with the service you received and that you felt that you were fully updated from start to finish. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok............
5 Star Review
Jan 14,2016
Minithumbup
By:
Jan 14,2016
0 people found
this helpful
I recently bought an apartment in Chester via Springbok and was extremely happy with the service and attention to detail. From first viewing to completion took only 7 weeks....
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3 Star Review
Jan 14,2016
Minithumbup
By:
Jan 14,2016
0 people found
this helpful
The service i had was timely and efficient ultimately achieving its aim of selling a property that had stuck around for some time. I'm happy with the sale and the way it was handled....
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Comment on agent fees
The fees are a bit steep however if you use the panel solicitor which in my case was superb then it lessens the 'ouch' factor by around £500.[
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5 Star Review
Dec 23,2015
Minithumbup
By:
Dec 23,2015
1 people found
this helpful
We have just sold our apartment through Springbok Properties. It was only on Rightmove for one week before we had started to get viewings and an offer was made after three weeks, which we accepted. Other apartments in our block have been up for sale for as long as three years. We had previously tried other estate agents but eventually moved to Springbok. The sales progressor, Natalie Jackson, liaised between ourselves, the buyer and both sets of solicitors to ensure that the sale progressed ...
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By: Natalie Jackson
Dec 23, 2015
Thank you David for taking the time to complete a review. Your feedback has been passed to Natalie and the Team. We are extremely happy to hear you were satisfied with the service you received and that you felt that you were fully updated from start to finish. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok....
5 Star Review
Dec 23,2015
Minithumbup
By:
Dec 23,2015
0 people found
this helpful
Springbok properties managed our sale in an efficient and prompt manner, we could not believe how quickly viewings took place. The whole process ending in a satisfactory sale of our property was undertaken to our complete satisfaction. Although the fee appeared high to us initially, it proved to be worth every penny and we have no regrets in our change from a different estate agent to springbok. We would definitely recommend this company....
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By: Yasmin Meskyzadeh
Dec 23, 2015
Thank you for taking the time to complete a review. Your feedback has been passed to the Team. We are extremely happy to hear you were satisfied with the service you received and that you felt that you were fully updated from start to finish. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok....
5 Star Review
Dec 21,2015
Minithumbup
By:
Dec 21,2015
0 people found
this helpful
I agreed to buy a property from Springbok on around the 15th November 2015. I dealt with Barbara to get the sale agreed, she was professional and always got back to me. Once I had the sale agreed I dealt with Yasmin for the sales progression. She made the whole process very smooth and we completed on the purchase of the house just 3 weeks after agreeing the sale. Great service, very keen to purchase from them again...
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By: Yasmin Meskyzadeh
Dec 21, 2015
Thank you for taking the time to complete a review. Your feedback has been passed to Yasmin and Barbara. We are extremely happy to hear you were satisfied with the service you received and that you felt that you were fully updated from start to finish. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok....
5 Star Review
Dec 18,2015
Minithumbup
By:
Dec 18,2015
0 people found
this helpful
I sold my property with Springbok as I wanted a really quick sale. I tried a couple of 'quick buy' companies, but they weren't all they cracked up to be, despite all that they tell you. Springbok are different. They rate amongst the most helpful, proactive companies I have ever dealt with. No chasing, no hassles. Brilliant communication and the sale went through smoothly. I had offers on the table within a day and accepted an offer within 2 days. Whole process from initial contact to handing o...
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Comment on agent fees
Fees very reasonable, included all legal fees.
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5 Star Review
Dec 18,2015
Minithumbup
By:
Dec 18,2015
0 people found
this helpful
Found the sale of the house through springbok very quick, had a sale in just over a week. Organised the solicitors and the sale, can't fault the service at all...
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By: Springbok Group
Dec 18, 2015
Thank you for taking the time to complete a review. Your feedback has been passed to Yasmin. We are extremely happy to hear you were satisfied with the service you received and that you felt that you were fully updated from start to finish. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok....
By: Springbok Group
Dec 18, 2015
View all comments (2) Thank you for taking the time to complete a review. Your feedback has been passed to Yasmin. We are extremely happy to hear you were satisfied with the service you received and that you felt that you were fully updated from start to finish. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok
5 Star Review
Dec 18,2015
Minithumbup
By:
Dec 18,2015
0 people found
this helpful
The agents gave a brilliant service, always helpful and full of advice for a first time buyer such as myself, would recommend to anyone....
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By: Springbok Group
Dec 18, 2015
Thank you for taking the time to complete a review. Your feedback has been passed to Yasmin and Ahmed. We are extremely happy to hear you were satisfied with the service you received and that you felt that you were fully updated from start to finish. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok....
4 Star Review
Dec 18,2015
Minithumbup
By:
Dec 18,2015
0 people found
this helpful
I found the service good. At first the difficulties getting through on a phone line were frustrating but once I recognised you would get back reliably and that the email worked well, I was happy! The cost seems high but as this includes the solicitors' fees as well as the agent's I suppose it actually compares pretty well. I have already recommended you to others!...
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Comment on agent fees
A little high - I didn't reach my reserve price on the house but understand I was under no obligation to accept the price I did settle fro.
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5 Star Review
Dec 17,2015
Minithumbup
By:
Dec 17,2015
0 people found
this helpful
Very excellent servive kept me informed all the way . Sold the bungalow very fast . Kept in comtact nearly every day . Nothing to much trouble...
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5 Star Review
Dec 17,2015
Minithumbup
By:
Dec 17,2015
0 people found
this helpful
Our initial talk was very clear and informative and if there was anything not clear to us the agent was very kind about explaining all to us.always on time for appointments and gave us a good valuation for our house .unfortunately as we moved large furniture we found a large amount of damp so we had to reduce our price with advice and sold at a price we agreed on. So no hassle or stress .before buyers came to view always a phone call first. We were quite happy with the whole dealings from star...
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Comment on agent fees
Km
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5 Star Review
Dec 17,2015
Minithumbup
By:
Dec 17,2015
0 people found
this helpful
All the members of staff at Springbok that we dealt with were extremely proffessional. We got updated throughout our purchase and felt we were in good hands....
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By: Springbok Group
Dec 17, 2015
Thank you for taking the time to complete a review. Your feedback has been passed to the team. We are extremely happy to hear you were satisfied with the service you received and that you felt that you were fully updated from start to finish. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok....
5 Star Review
Dec 14,2015
Minithumbup
By:
Dec 14,2015
0 people found
this helpful
I found the service from Springbok to be efficient and timely with all stages of the sale going according to plan. The staff were professional and supportive....
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5 Star Review
Dec 12,2015
Minithumbup
By:
Dec 12,2015
1 people found
this helpful
I found the company to be very good theykeept regular cocntact with me and answered any questions i was unsure of they reasured me when i had two potential buyers pull out they did all the negations with the buyer Natalie keept in regular contact all ways reasureing me of the sale even when the sale was going through she was there on the end of the phone with up dated news they was excellent and i would recomend them to any one who is saleing thier house they even asked me whaty price i should p...
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Comment on agent fees
i found the fee's to be excellent well explained and cheap as well
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5 Star Review
Dec 12,2015
Minithumbup
By:
Dec 12,2015
0 people found
this helpful
I had an amazing experience with Springbok and Emma made the experience much more pleasurable. They do charge a higher fee than the high street estate agent but I now realise that you get a more prestigious service for your fee. Emma made me feel like I was her only customer. When I rang up she knew exactly who I was, when I emailed her she responded immediately. There were times that I was stressed with the whole process but Emma was so patient with me and handled every query and every reques...
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Comment on agent fees
They were higher than high street estate agent but based on the service received I was happy
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5 Star Review
Dec 11,2015
Minithumbup
By:
Dec 11,2015
1 people found
this helpful
I used Springbok Properties to buy my first house and had such a fantastic level of service from them I would recommend them a million times over. My partner and I was looking to buy our first home when we came across the property they were selling a week before we went away for 2 weeks on holiday. Emma Lovell was patient with us and kept in touch with us the whole time and helped us to enjoy our time away. We didn't choose the best solicitors but Emma made sure that we had a stress free time bu...
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1 Star Review
Dec 11,2015
Minithumbdown
By:
Dec 11,2015
5 people found
this helpful
The worst experience I have ever had selling a property. I was advised to slash the price of my property to encourage offers. Once the first offer was made, I was advised to accept it when the offer was only just above the very low starting price. I had to persuade the agent to try to increase the offer which they did reluctantly. My impression with this company is that they will take a quick sale at any price and have n vested interest in achieving the best price for the seller. Fees are £...
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What agent could do to change your mind?
In my opinion, the basic aim of this company is to slash the price of a property and then to encourage the first potential sale, irrespective of the interests of the seller. Staff come across as inexperienced and do not give the impression that they are on the side of the seller. Whats basically wrong with this business model is that the high fees are not dependant on the sale value. In other words, if the seller is disadvantaged, it makes no odds to this agent. No incentive to get the best price and every reason to put properties up for sale at well below market price.
Comment on agent fees
Excessive for the shocking standards of service
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About us



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 0 0 368 14 308 3 7 16

Job vacancies

Please see a list of jobs available

Review Statistics for Foxtons

Valuation and Fee Performance
71 % customers were satisfied with agent's fees 87 % accuracy of agent's valuations

Sales and lettings value statistics
Price range of properties sold by the agent Price range of properties rented by the agent
 
Minimum:83000 Minimum:275
Maximum:2370000 Maximum:12013

Review Summary

 
Total Reviews:764
Total Ratings:770
First Review:24/04/2007
Latest Review:30/04/2015
Overall Review Performance
 
Recommend:518
Disapprove:252
Satisfaction:68 %

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:45 Recommend:166 Recommend:190 Recommend:78
Disapprove:38 Disapprove:137 Disapprove:14 Disapprove:5
Satisfaction:55 % Satisfaction:55 % Satisfaction:94 % Satisfaction:94 %

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:21 Recommend:13
Disapprove:0 Disapprove:1 Disapprove:23 Disapprove:30
Satisfaction:- Satisfaction:0 % Satisfaction:48 % Satisfaction:31 %

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:2 Disapprove:0 Disapprove:0
Satisfaction:0 % Satisfaction:- Satisfaction:-

Agent Fees

Created at 10:25 AM 16/07/2015. Last updated at 10:06 AM 14/01/2016 by allAgents


Complaints Procedure

Springbok Properties Complaints Procedure Springbok Properties strives to provide a high standard of service to all its customers at all times. If you feel we have not achieved this in any way, we strongly encourage you to contact us immediately, so that we can take steps to address your concerns.  In addition, if we are unable to resolve a problem to your satisfaction, you will have the option to have your complaint assessed by the Property Ombudsman. This is an independent body whose regulations Springbok Properties is legally obliged to observe.  We are confident that our own complaints procedure will resolve your concerns without recourse to the Ombudsman, but in the event this proves insufficient, and once you have received written notification from us of our decision, the Ombudsman has the authority to investigate your complaint.  What follows is a full description of our complaints procedure. Springbok Properties undertakes to listen to your concerns and attempt to resolve the problem to your satisfaction at every stage.  If You Have a Complaint  Please do not hesitate to contact a member of our team if you have any problems regarding the services we provide. We would like to resolve any such issues as soon as they arise in a friendly and efficient manner.  Should your problem not be resolved immediately, the manager of the department in question will be glad to speak to you in person and try to reach a satisfactory conclusion the same day. Sometimes, this process may take longer if the issue is a complex one.  In the event that the department manager is unable to resolve the situation satisfactorily, your complaint can be referred to the Springbok Properties senior manager. You can also contact the senior manager direct by post by writing to this address:  Springbok Properties ComplaintsUniversal SquareDevonshire Street NorthManchester M12 6JH  or by email at: complaints@springbokproperties.co.uk It will help us to resolve the matter efficiently if you give us as much information as possible regarding your problem, and indicate what steps you would like Springbok Properties to take.  You will receive an acknowledgement letter within four working days, which will also explain our understanding of your complaint and indicate when you should expect to receive a full, final response. This letter may also request more information regarding the matter in order to facilitate a prompt resolution.  We will look into your complaint in detail, and, in the vast majority of cases, give you our final written response within eight weeks of the original complaint being made. If our final response does not satisfy you, the option of contacting the Ombudsman will then be available to you by writing to the following address:  The Property Ombudsman LtdMilford House43-55 Milford StreetSalisburyWiltshireSP1 2BP Telephone: (01722) 333306Email: admin@tpos.co.uk As an independent body, the Property Ombudsman will consider information provided by both the complainant and Springbok Properties. Please note, however, that the Ombudsman is not obliged to carry out an investigation into events that occurred more than twelve months prior to the date of your original complaint, and may refuse to consider a case where the client received a final response from Springbok Properties more than six months prior to the client writing to the Ombudsman.  If the Ombudsman is unable to successfully mediate between the two parties, he will arrive at a decision according to his considered judgement, and subsequently inform both the client and Springbok Properties of this decision. You will have the options of accepting or rejecting the decision, and in the event you choose to reject it, the case will become void. You would then have the option of taking whatever further action you saw fit.  Springbok Properties is a member of Referenceline. The Office of Fair Trading authorises the Property Ombudsman to use Referenceline to conduct regular customer satisfaction surveys of the membership. 
Created at 9:12 AM 08/01/2013. Last updated at 10:25 AM 16/07/2015 by allAgents
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Universal Square
1 Universal Square, Devonshire Street North, Manchester M12 6JH
(721)

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