Springbok Properties
Springbok Estate Agents in Manchester

Springbok Properties

Agent rating: 4.7 out of 5.0 based on 591 ratings. This website contains 591 user reviews of Springbok Properties.

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Agent Overview

Springbok Properties

1 Universal Square
Devonshire Street North

Manchester
Greater Manchester
M12 6JH

Contact Agent

Telephone: 0161 452 7580
Fax: 08458622081

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Phone:   0161 452 7580

 

Filter Reviews

  • 5 Stars 465
  • 4 Stars 103
  • 3 Stars 3
  • 2 Stars 3
  • 1 Star 17

  • Recommended 568
  • Not Recommended 23
  • Sales (as a Vendor)304
  • Sales (as a Buyer)267
  • Sales (Prospective customer)8

  • Lettings (as a Landlord)5
  • Lettings (as a Tenant)0
  • Lettings (Prospective customer)1
  • Repair/Property Management0

  • They manage our building0
  • They are our factor1
  • They manage our estate0

  • They arranged our mortgage1
  • Re-Mortgages (Prospective Customer)0
  • Mortgages (Prospective Customer)0

  • Surveys0
  • Conveyancing0

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This firm is ranked 25 out of 13720 in the UK

Overall Customer Rating

4.69 out of 5.00

  • 568 recommend
  • 23 disapprove

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This branch is also ranked:

1 out of 2
in the M12 League Tables
1 out of 301
in the Manchester League Tables
6 out of 23984
in the UK

Agent Information

No description for branch.

No photo or video of branch available

Registered With

  • The Property Ombudsman (Sales)

Areas Covered

National

Page last updated on: 22-May-2015 09:40:10

Customer Reviews  (Page 1 of 20)

  1. 4
    people found this
    helpful.
    FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    1 Universal Square, Devonshire Street North (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Kate Lees, John
    Postcode
    ng9
    Sold Price
    £130000
    Experience:
    Would you use the agent again? Yes
    Kate Leesno photo
    Kate LeesJohn

    From start to finish, the sale of our property has been dealt with in a professional manner. At all stages the communication has been superb. John who arranged viewings and negotiations was dianamic in his approach with excellent skills and sold within a week and then the sale was handed over to Kate Lees for sales progression ,Kate once again as John faultless. Kate has worked very hard to ensure smooth transition.
    Many thanks to you all for a fantastic service after 28 years at the same property we are now off to an exciting new venture,all thanks to Springbok. Sharon and Mick Featherstone

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    View All Comments (1)by Springbok Properties  28/07/2014

    Thank you for taking the time to complete a review. Your feedback has been passed to Kate & John. We are extremely happy to hear that you felt we were professional with superb communications. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok
  2. A 5 -star review by ''

    Branch:
    1 Universal Square, Devonshire Street North (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Yasmin Meskyzadeh
    Postcode
    SA44
    Sold Price
    £155000
    Experience:
    Would you use the agent again? Yes
    no photo
    Yasmin Meskyzadeh

    At first we were dealing with another member of staff once Yasmin had read you file and my e-mail thread she realised that this had been a problematic purchase. Yasmin always got back to me and tried to keep in contact with the vendor who rarely answered the phone.On a very difficult completion day she also dealt very professionally with a very difficult situation. I was very pleased with the professional way in which the purchase was dealt with.

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  3. View All Comments (1)by Springbok Properties  21/05/2015

    Thank you for taking the time to complete a review. Your feedback has been passed to Yasmin. We are extremely happy to hear that you were kept fully informed. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok
  4. A 5 -star review by ''

    Branch:
    1 Universal Square, Devonshire Street North (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    Ng24
    Sold Price
    £130000
    Experience:
    Would you use the agent again? Yes

    Always kept me up to date with what was happening and chased up and down the chain to ensure the sale went smoothly. Would definitely use them again in the future.

    Comments on the Agents fees

    “FEES WERE HIGHER THAN HIGH STREET BUT THE SERVICE WAS 100 TIMES BETTER SO WELL WORTH IT.”


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  5. A 5 -star review by ''

    Branch:
    1 Universal Square, Devonshire Street North (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Charlotte
    Postcode
    CM9
    Sold Price
    £372000
    Experience:
    Would you use the agent again? Yes
    no photo
    Charlotte

    When we first understood that we were buying through an Internet agent, that was not local to the area we were a little skeptical. From the outset though they called to introduce themselves. Providing details and information was very quick and smooth and you can always get in touch with them at almost any time of teh day or evening. Offer negotiation was good and clean and reasonable. From then on they kept us informed. Items progressed and they called to see if everything was OK and if there were any issues. On the move day we were kept fully informed on transactions. Finally they called to wish us well on the evening that we moved in. They did a lot to make it go well and worked with us and the people we were buying from to make it smooth.

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  6. View All Comments (1)by Springbok Properties  20/05/2015

    Thank you for taking the time to complete a review. Your feedback has been passed to Charlotte. We are extremely happy to hear that you were kept fully informed. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok
  7. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    1 Universal Square, Devonshire Street North (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Kate Lees
    Postcode
    EX13
    Sold Price
    £215000
    Experience:
    Would you use the agent again? Yes
    Kate Lees
    Kate Lees

    I was very impressed with the overall service supplied by Springbok, a very professional team, extremely friendly and helpful. They could not have done any more for me, or been any more helpful with regard advice and preserving my sanity.

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  8. View All Comments (1)by Springbok Properties  12/05/2015

    Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely happy to hear that you felt we were very professional, extremely friendly and helpful. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok
  9. 1
    person found this
    helpful.

    A 4 -star review by ''

    Branch:
    1 Universal Square, Devonshire Street North (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Jessica Langlands
    Postcode
    ST3
    Sold Price
    £93500
    Experience:
    Would you use the agent again? Yes
    no photo
    Jessica Langlands

    After the sudden death of my brother we found ourselves in the position of selling my family home of 40 years.We found Springkbok on the internet.After a 1st visit we were told the property would sell fast and they were right. We had the asking price within a week. From start to finish it has taken approx 10weeks. All went very smoothly.

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  10. View All Comments (1)by springbok group  20/05/2015

    Thank you for taking the time to complete a review. Your feedback has been passed to Jessica. We are extremely happy to hear that you were satisfied with our service and that your sale went quickly and smoothly. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok
  11. 1
    person found this
    helpful.

    A 4 -star review by ''

    Branch:
    1 Universal Square, Devonshire Street North (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Jessica Langlands
    Postcode
    wf2
    Sold Price
    £81100
    Experience:
    Would you use the agent again? Yes
    no photo
    Jessica Langlands

    Jess was really helpful once the sale had been finalised and provided some after sale back up which was much appreciated. As I was selling on behalf of my dad who passed away the whole experience was much less painful than anticipated. The only negative comment I have is that I believe had the valuer been more realistic with the value of the house then we could potentially have sold even quicker than the 5 to 6 weeks it took.
    The solicitor assigned also provided an excellent service, and having this as part of the package was one less stressful thing to deal with.
    Thanks to anyone else on the team who helped with this sale.

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  12. View All Comments (1)by springbok group  01/05/2015

    Thank you for taking the time to complete a review. Your feedback has been passed to Jessica. We are extremely happy to hear that you were satisfied with our service and that you found us helpful. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok
  13. A 5 -star review by ''

    Branch:
    1 Universal Square, Devonshire Street North (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Jessica Langlands
    Postcode
    DY13
    Sold Price
    £118000
    Experience:
    Would you use the agent again? Yes
    no photo
    Jessica Langlands

    Jessica Langlands was very professional and helpful. When it became very stressful she was calm and supportive. I would highly recommend Springbok Properties to anyone considering selling or buying a property.

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  14. View All Comments (1)by springbok group  01/05/2015

    Thank you for taking the time to complete a review. Your feedback has been passed to Jessica. We are extremely happy to hear that you found us professional and helpful. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok
  15. A 5 -star review by ''

    Branch:
    1 Universal Square, Devonshire Street North (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Kate Lees
    Postcode
    hd8
    Sold Price
    £154500
    Experience:
    Would you use the agent again? Yes
    Kate Lees
    Kate Lees

    I was amazed at the time scale they advised they could sell the house and complete and to be honest I did not believe it. Also after the first few viewings was not encouraged as the people all expected to be able to get the property at a significantly reduced price but after 9 viewings in just 3 days I was amazed just how fast things moved and offers increased and how good the vetting was on the potential buyers. After the offer was accepted after just 2 weeks Kate at Springbok was very approachable and supportive and made it a very painless process

    Comments on the Agents fees

    “AGREE IT WAS HIGH AND WOULD ONLY OFFER VALUE IF THE SALES PROCESS WAS COMPLETED IN 6 WEEKS SO WAS A GAMBLE.”


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  16. View All Comments (1)by Springbok Properties  12/05/2015

    Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely happy to hear that you felt we were approachable and supportive. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok
  17. A 5 -star review by ''

    Branch:
    1 Universal Square, Devonshire Street North (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Ashley Wood, Barbara Wohlert
    Postcode
    ex12
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Ashley WoodBarbara Wohlert

    Springbok staff were efficiant, polite and very helpful, they did everything to make our purchase as smooth and easy as possible, when we left messages for Ashley she got back to us and answered all our questions. We would not hesitate to recommend Springbok to any seller or purchaser.... job well done

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  18. View All Comments (1)by Springbok Properties  11/05/2015

    Thank you for taking the time to complete a review. Your feedback has been passed to Ashley and Barbara. We are extremely happy to hear that you were satisfied with our service and that you found the staff efficient. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok
  19. A 5 -star review by ''

    Branch:
    1 Universal Square, Devonshire Street North (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Rachel Leaver
    Postcode
    LE9
    Sold Price
    £107000
    Experience:
    Would you use the agent again? Yes
    no photo
    Rachel Leaver

    I cannot praise both Springbok and Rachel high enough. After the initial contact with Jordan (who was also brilliant) I had only been with them for 4 days, they organised 4 viewings all in the same morning, and all 4 put offers in, it was one of these I accepted. After that, all my dealings were with Rachel. She was polite courteous and efficient. She always kept me informed I never had to do any chasing! She took into account all the things I asked for. I would recommend without hesitation both Springbok and Rachel. Thank you.

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  20. View All Comments (1)by Springbok Customer Services  30/04/2015

    Thank you for taking the time to complete a review. Your feedback has been passed to Rachel. We are extremely happy to hear that you were satisfied with our service and that you found Rachel very efficient. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok
  21. A 4 -star review by ''

    Branch:
    1 Universal Square, Devonshire Street North (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Jessica Langlands, John
    Postcode
    Cf34
    Sold Price
    £65000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Jessica LanglandsJohn

    Due to ill health I needed to sell my property fast.
    At first it was difficult getting viewings but having reduced the price, I had a buyer more or less straight away.
    Jess has been really helpful and so has john. Thanks so much.

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  22. View All Comments (1)by springbok group  29/04/2015

    Thank you for taking the time to complete a review. Your feedback has been passed to Jessica. We are extremely happy to hear that you were satisfied with our service and that you found us helpful. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok
  23. A 5 -star review by ''

    Branch:
    1 Universal Square, Devonshire Street North (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Rachel Leaver
    Postcode
    DE11
    Sold Price
    £72
    Experience:
    Would you use the agent again? Yes
    no photo
    Rachel Leaver

    Kept me informed of all steps along the way. I recieved a phone call on a weekly basis to give me a progress report of how far and how long too completion.

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  24. View All Comments (1)by Springbok Customer Services  29/04/2015

    Thank you for taking the time to complete a review. Your feedback has been passed to Rachel. We are extremely happy to hear that you were satisfied with our service and that you found us helpful. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok
  25. A 4 -star review by ''

    Branch:
    1 Universal Square, Devonshire Street North (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Kate Lees
    Postcode
    DH2
    Sold Price
    £58000
    Experience:
    Would you use the agent again? Yes
    Kate Lees
    Kate Lees

    A very pleasant experience. We were kept informed throughout the whole process. Everyone we dealt with from the initial meeting with the valuer, followed by Ryan who advised us when parties were interested right through to Kate who held our hand until contracts exchanged . Great thanks to all involved especially Kate who was always available either by telephone or E mail

    Comments on the Agents fees

    “SEEMED HIGH COMPARED TO HIGH STREET AGENT BUT DID GET THE SALE QUICKLY”


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  26. View All Comments (1)by Springbok Properties  12/05/2015

    Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely happy to hear that you had a very pleasant experience. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok
  27. A 5 -star review by ''

    Branch:
    1 Universal Square, Devonshire Street North (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Jessica Langlands, Shannon
    Postcode
    Wf1
    Sold Price
    £150000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Jessica LanglandsShannon

    We have been very satisfied with the way you dealt with the selling of the property
    And we would recommend this company to others

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  28. View All Comments (1)by springbok group  27/04/2015

    Thank you for taking the time to complete a review. Your feedback has been passed to Jessica. We are extremely happy to hear that you were satisfied with our service and that you would recommend us to others. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok
  29. A 1 -star review by ''

    Branch:
    1 Universal Square, Devonshire Street North (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    B33
    Experience:
    Would you use the agent again? No

    To Everyone do not use Spingbok as they never gave us imformation then when we tryed to stop people coming they sent 10 people and was not told that we was going to show people around but i told them hours befor that i wanted to stop the sale of my house but they took no notice even a man with a broad came over an hour after telling them that i was pulling outwith the sale i then had over 12 cars outside and 3 men was in one car how on earth did they think that a woman with her 12 year old daugher was to show all of them around when if we was told this to start with would never have let them sell the house to start with them and i also told them again phoned them up and said stop the people coming they said we have but even 40 after people was turning up and said they have not been imformed by spingbok so if you like being a circus act go with them other wise keep away from them

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  30. View All Comments (1)by Springbok Customer Services  12/05/2015

    Dear Susan. Thank you for your feedback on our service it's critical for the overall improvement of our business. Having investigated your comments I can see that we did organise seven proceed able buyers to view your property within at specific times, on the day that you defined would be appropriate they were all organised with you a day before. During the viewing time frame you did call us and ask us to stop the viewings however this was too short notice as most of the time slots had already expired when you decided you did not wish to have the arranged viewings on your property. We... (read more)
  31. A 5 -star review by ''

    Branch:
    1 Universal Square, Devonshire Street North (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Kate Lees
    Postcode
    PE14
    Sold Price
    £102500
    Experience:
    Would you use the agent again? Yes
    Kate Lees
    Kate Lees

    As the purchaser of the property, my dealings were with Kate. Mainly in the later stages as she originally contacted me to speed up the sale of the property due to delays with my solicitor.

    I found Kate to be extremely helpful and supportive in her role whilst being firm in her requirements. We liaised on a regular basis throughout the latter part of the transaction.

    I would probably use Springbok (depending on their fees) if I needed to sell a property as their 'after' sales service in a helpful and professional manner was extremely tenacious (meant as a positive statement on behalf of a vendor).

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  32. View All Comments (1)by Springbok Properties  21/04/2015

    Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely happy to hear that you found us to be helpful, professional and tenacious. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok
  33. A 5 -star review by ''

    Branch:
    1 Universal Square, Devonshire Street North (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Kate Lees
    Postcode
    St5
    Sold Price
    £64000
    Experience:
    Would you use the agent again? Yes
    Kate Lees
    Kate Lees

    Kate was great, I was extremely nervous as a first time buyer so I was really pleased that I was not pressured at all as I probably would have ran a mile. She was very patient and always helped if I had a query. She was friendly and informal. I can't really think of anything negative really, so thanks Kate.

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  34. View All Comments (1)by Springbok Properties  22/04/2015

    Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely happy to hear that you felt we were friendly and helped you with your first time purchase. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok
  35. A 5 -star review by ''

    Branch:
    1 Universal Square, Devonshire Street North (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Kate Lees
    Postcode
    WN3
    Experience:
    Would you use the agent again? Yes
    Kate Lees
    Kate Lees

    I found Kate very helpful, in fact I should also mention also that the other couple of members of staff I spoke to during the purchase process, were also very helpful. although Kate was my main contact. To be honest I was a little un-nerved that the Estate Agent was in Manchester but I need not have been concerned at all. In fact I found the customer service Excellent maybe because they are centrally based I found they went that extra mile to explain things in detail and help me through the process of the purchase. Things I started to worry about were very quickly and efficiently resolved by Kate. I would not hesitate to buy through Springbok Properties again and indeed if the selling experience is anything like the buying experience I would go to Springbok before anyone else. THANKYOU Springbok for the smoothest purchase I have ever had!

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  36. View All Comments (1)by Springbok Properties  22/04/2015

    Thank you for taking the time to complete a review. Your feedback has been passed to Kate & the others members of staff you dealt with. We are extremely happy to hear that you found our customer service excellent. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok
  37. A 5 -star review by ''

    Branch:
    1 Universal Square, Devonshire Street North (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Kate Lees
    Postcode
    HU6
    Sold Price
    £50000
    Experience:
    Would you use the agent again? Yes
    Kate Lees
    Kate Lees

    I am an investor in Hull and we are looking to build up a portfolio locally. I have purchased two properties from Springbok. The houses listed by Springbok match my criteria very well. As I think they charge less than the local agents so that discount is passed on to both the seller and me. Also once offer has been accepted, the process is very efficient. kate has been very dilligent in chasing all people involved, which is very much needed in this industry. Overall we are happy with the houses and the purchase process. I would love to purchase more from them in the near future.

    Comments on the Agents fees

    “I WAS THE BUYER SO DIDN'T NOT HAVE PAY FEES. BUT I HEARD FROM THE SELLERS THAT THE FEES ARE VERY REASONABLE.”


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  38. View All Comments (1)by Springbok Properties  22/04/2015

    Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely happy to hear that you felt we were diligent and efficient. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok
  39. A 2 -star review by ''

    Branch:
    1 Universal Square, Devonshire Street North (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Ahmed Seddon, Charlotte
    Postcode
    Wf93
    Sold Price
    £85
    Experience:
    Would you use the agent again? No
    no photono photo
    Ahmed SeddonCharlotte

    We just sold with springbok still took two months to complete the staff overall were friendly just very hard to get hold off having to leave numerous messages before they get back to us overall for the fees charged I would have expected better service our buyer said he had the same problem trying to contact them which I think made the process drag on

    Comments on the Agents fees

    “ALTHOUGH WE KNEW THE FEE AT THE OUTSET WE DON'T THINK IT WAS JUSTIFIED FOR THE LEVEL OF SERVICE PROVIDED”


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  40. View All Comments (1)by Springbok Customer Services  28/04/2015

    Thank you for taking the time to complete this review. We take all feedback very seriously, whether it is negative or positive. Unfortunately during the conveyancing process there can be things that crop up that are beyond our control and sometimes can take a little longer to go through. All in all the conveyancing matter took just over 8 weeks and a buyer was found in three weeks which is less than the 30 days we aim to achieve. Customer service is something we pride ourselves on so I am sorry you felt the staff you were dealing with were difficult to reach. Each staff member has a direct dial with their own voicemail box. Our standards are once a message is left we aim to return the call within 24 hours. Looking at our call log system whenever you did leave a message the call was returned within 24 hours however we can look into this in more detail if you wish so please contact us at customerservicemanager@springbokgroup.co.uk. Warm regards from all the team and Springbok Properties.
  41. A 4 -star review by ''

    Branch:
    1 Universal Square, Devonshire Street North (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Kate Lees
    Postcode
    BD18
    Sold Price
    £185000
    Experience:
    Would you use the agent again? Yes
    Kate Lees
    Kate Lees

    Overall I was very satisfied with the service I received. There were delays but Kate did her best to keep me informed of developments and to chivvy people along when necessary!

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  42. View All Comments (1)by Springbok Properties  21/04/2015

    Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely happy to hear that you were satisfied. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok
  43. A 5 -star review by ''

    Branch:
    1 Universal Square, Devonshire Street North (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    James Hatton, Jessica Langlands
    Postcode
    BB3
    Sold Price
    £300000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    James HattonJessica Langlands

    While selling within one week of getting on board with Springbok was partially luck, the handling of our sale was excellent. Unlike other estate agents who promise contact and reviews, Springbok did exactly what they promised and we knew what was happening all through the process. Their team, particularly Jess were helpful and cheerful throughout. Every request we made was chased up quickly and if no immediate resolution was found they stayed with it until it was resolved. A definite RONSEAL business!

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  44. View All Comments (1)by springbok group  02/04/2015

    Thank you for taking the time to complete a review. Your feedback has been passed to James & Jessica. We are extremely happy to hear that you felt we were helpful and quick to respond. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok
  45. A 5 -star review by ''

    Branch:
    1 Universal Square, Devonshire Street North (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Kate Lees
    Postcode
    S8
    Sold Price
    £75000
    Experience:
    Would you use the agent again? Yes
    Kate Lees
    Kate Lees

    Absolutly Brilliant!!! The house was on the market at 4pm one day and sold at 11am the next day. Could I ask for better? NO. I got the price I wanted as well! It weant on for 70K and I got 75K. There were other properties in the same area and they had been up for months.
    What I did like was that Kate contacted me a few times to see how things were going with the convencing. Kate was really professional and helpful. Thank you to Springbok for getting my property sold so quickly and efficiantly.

    Comments on the Agents fees

    “MORE EXPENSIVE THAN I EXPECTED.”


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  46. View All Comments (1)by Springbok Properties  30/03/2015

    Thank you for taking the time to complete a review. Your feedback has been passed to Kate. We are extremely happy to hear that you felt we were quick and efficient. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok
  47. A 4 -star review by ''

    Branch:
    1 Universal Square, Devonshire Street North (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Kate Lees, Thomas Chappell
    Postcode
    M34
    Sold Price
    £85000
    Experience:
    Would you use the agent again? Yes
    Kate Leesno photo
    Kate LeesThomas Chappell

    Very impressed by the speed of sale, accepted offer within 2 weeks and sold after 7 weeks.

    Coming after 6 months of little interest generated by other agents' marketing at £90+£87k to acheive £85k true value, I got full £85k price as required/expected despite S/Bok marketing at 10k under that value.

    Worked well for me, advise other to be realistic about how much you want to achieve rather than market it out for 'as much as possible'. I missed out on 3 potential new houses whilst stuck on market with other agents at too high marketing price because I went for the agent who put the highest price on it. Quick offer via Springbok helped free up my money to offer on another house before missing out again.

    Staff were honest about feedback and more direct with the viewers, filtering out the time-wasters.
    The solicitor package offered to buyers also helped to make things progress the right way too. Any issues were sorted quite quickly.

    Would use again, but I don't sell houses that often!!

    Comments on the Agents fees

    “FEE'S SEEMED TOP HEAVY AT FIRST, BUT INCLUDED FOR SOLICTING SO WAS WORTHWHILE PAYING A LITTLE EXTRA TO SAVE THE HASSLE OF LINKING OTHER SOLICITORS INTO THE PROCESS, AND TO GET THE SALE THROUGH RATHER THAN HAVE MONEY TIED INTO HOUSE WHILST OTHER AGENTS COULD NOT SELL.”


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  48. View All Comments (1)by Springbok Properties  30/03/2015

    Thank you for taking the time to complete a review. Your feedback has been passed to Kate & Thomas. We are extremely happy to hear that you were impressed with our service and would use us again. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok
  49. A 5 -star review by ''

    Branch:
    1 Universal Square, Devonshire Street North (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Ashley Wood, Kassandra Martin
    Postcode
    TF1
    Sold Price
    £105000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Ashley WoodKassandra Martin

    I found Springbok Properties to be very efficient throughout the whole process of selling my property. They always replied to and emails/queries very quickly and they kept me informed as to progress - would certainly use them again and can highly recommend them

    Comments on the Agents fees

    “I DO THINK THE AGENTS FEES WERE EXCESSIVE BUT IT WAS AGREED AT THE START AND IT WAS NO SALE NO FEE SO I MADE THE DECISION TO ACCEPT THEM - THAT IS MY ONLY NEGATIVE FEELING AS TO THE SERVICE”


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  50. 1
    person found this
    helpful.

    A 1 -star review by ''

    Branch:
    1 Universal Square, Devonshire Street North (Manchester) (Greater Manchester)
    Services:
    They are our factor
    Staff Member
    No staff selected.
    Postcode
    tq28
    Experience:
    Would you use the agent again? No

    My property was on the market for 5 mths. Initially I was led to believe the house would attract investors and that a number of them would turn up on a designated day to view the house and then bid against each other. To initially attract these investors I was persuaded to put my home on the market for substantially less than what it was worth. Instead of attracting the serious investors promised, what I had come through my door were a number of time wasters or chancers looking for a bargain. Feedback from the agent was also below what you would expect and the whole experience left me with a feeling I had had my time wasted and that I should have stuck with a more professional better established agency. If it sounds too good to be true, it generally is.

    What could Springbok Properties do to change your mind??

    “Think my agent could of been a bit more friendly also some feedback would of been nice either way.... Also i shouldn't be the one chasing.....”


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  51. View All Comments (1)by Springbok Customer Services  30/03/2015

    Thank you for taking the time to complete this review. We take all feedback very seriously, whether it is negative or positive. It is always a disappointment to part ways with a valued client without having the privilege of being able to wow them with our service or educating them to the true market value of their property. At Springbok, we're proud of our service standards – we get few negative reviews (less than 5%, with over 500 positive reviews on this site alone), and we won the gold award for customer service in both 2013 and 2014. However, your feedback tells me that we still have... (read more)
  52. A 4 -star review by ''

    Branch:
    1 Universal Square, Devonshire Street North (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Kate Lees, Matthew
    Postcode
    BB11
    Sold Price
    £155000
    Experience:
    Would you use the agent again? Yes
    Kate Leesno photo
    Kate LeesMatthew

    Excellent service, Matthew and his colleagues got an offer very quickly after putting the property on the market which wasn't high enough, then continued to find a buyer and did so very speedily at a price we were happy with. Kate kept me fully informed throughout the process thereafter and was most helpful with any queries.

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  53. View All Comments (1)by Springbok Properties  23/03/2015

    Thank you for taking the time to complete a review. Your feedback has been passed to Matthew & Kate. We are extremely happy to hear that you received an excellent service. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok
  54. A 5 -star review by ''

    Branch:
    1 Universal Square, Devonshire Street North (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Charlotte
    Postcode
    Bd18
    Sold Price
    £142500
    Experience:
    Would you use the agent again? Yes
    no photo
    Charlotte

    Charlotte was very efficient with email responses and very friendly to deal with
    Would recommend to a friend
    Good service

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  55. View All Comments (1)by Springbok Properties  24/03/2015

    Thank you for taking the time to complete a review. Your feedback has been passed to Charlotte. We are extremely happy to hear that the service you received was efficient and friendly. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok
  56. A 5 -star review by ''

    Branch:
    1 Universal Square, Devonshire Street North (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Charlotte
    Postcode
    BD18
    Sold Price
    £142500
    Experience:
    Would you use the agent again? Yes
    no photo
    Charlotte

    I found the service from Springbok Properties professional and courteous from start to finish and although the fees are quite high they were proactive in introducing prospective buyers. I had a high number of viewings and secured the sale of my house within a short space of time where the agent I had used over the previous 8 months had failed. I was happy with the sale price we achieved it was realistic in the current market. The Solicitors which Springbok used to handle the sale on my behalf also provided an excellent service and communication between all parties was clear and consistent keeping me informed of developments at every stage of the sales process until completion.

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  57. View All Comments (1)by Springbok Properties  24/03/2015

    Thank you for taking the time to complete a review. Your feedback has been passed to Charlotte. We are extremely happy to hear that the service you received was professional and courteous. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok
  58. A 4 -star review by ''

    Branch:
    1 Universal Square, Devonshire Street North (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Ashley Wood
    Postcode
    Ts7
    Sold Price
    £170000
    Experience:
    Would you use the agent again? Yes
    no photo
    Ashley Wood

    We bought a property that was being sold through springbok. Ashley was very helpful, both on the phone and via emails. Any thing we needed to happen was dealt with swiftly.

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  59. View All Comments (1)by springbokproperties  20/03/2015

    Thank you for taking the time to complete a review. Your feedback has been passed to Ashley. We are extremely happy to hear that you were happy with the service and would recommend us. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok